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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Loneliest_Cabin
  • Community Manager
  • 281900 Views
  • 828 replies
  • 86 likes
  • Account
  • 281900 Views
  • 828 replies
  • 86 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134017 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134017 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76042 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 76042 Views
  • 63 replies
  • 8 likes

A small issue?

I bought my sister 3 months of premium back in December, but she forgot to cancel before she left on her trip to Germany and I got charged $9.99 renewal fee. So basically, I was wondering if that could either be refunded or have premium moved over to...

  • Newbie
  • I bought my sister 3 months of premium back in December, but she forgot to cancel before she left on her trip to Germany and I got charged $9.99 renewal fee. So basically, I was wondering if that cou...
  • Thedev
  • Community Legend
  • 114 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 114 Views
  • 1 replies
  • 0 likes

My account is synced to my name when i don't want it to be

Hi, I am in a band called SLOES. We have only just got on Spotify so are having to aquire 250 followers before we can have an official band account. As a result at the moment our profile had no pic. I read that the only way to have a pic was to sync ...

  • Casual Listener
  • Hi,   I am in a band called SLOES. We have only just got on Spotify so are having to aquire 250 followers before we can have an official band account. As a result at the moment our profile had...
  • Thedev
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • Account
  • 167 Views
  • 1 replies
  • 0 likes

Deleting my account

I have emailed yourselves for the past ten days asking you to delete my account. Everyday you have emailed back saying the account is deleted however the email address is still active so the account hasn't been deleted. I have been emailing someone o...

  • Newbie
  • I have emailed yourselves for the past ten days asking you to delete my account. Everyday you have emailed back saying the account is deleted however the email address is still active so the account ...
  • James
  • Spotify
  • 107 Views
  • 2 replies
  • 0 likes
  • Security
  • 107 Views
  • 2 replies
  • 0 likes

Can't logon from work

I used to be able to run Spotify in disconnected mode from the office, listening to my cached tracks & playlists. Something changed a few days ago - and now I can log onto Spotify (Win8.1), but only when using my laptop at home. In the office I can't...

  • Regular
  • I used to be able to run Spotify in disconnected mode from the office, listening to my cached tracks & playlists. Something changed a few days ago - and now I can log onto Spotify (Win8.1), ...
  • andybryant
  • Regular
  • 2785 Views
  • 7 replies
  • 1 likes
  • Account
    Login
  • 2785 Views
  • 7 replies
  • 1 likes

Bought today Premium, but i dont want it anymore

Hello,I had now a 3 months subscription on Spotify Premium and i thought i have today the whole day to cancel it, so i wanted to ask if i can get the 9,99€ back since it says my subscription goes till 27.03.2015 Gratz,Steve

  • Casual Listener
  • Hello, I had now a 3 months subscription on Spotify Premium and i thought i have today the whole day to cancel it, so i wanted to ask if i can get the 9,99€ back since it says my subscription goes...
  • James
  • Spotify
  • 273 Views
  • 6 replies
  • 0 likes
  • Subscription
  • 273 Views
  • 6 replies
  • 0 likes

Solved!! Ex boyfriend using account

Bascially I have spotify and I let my boyfriend at the time use it, now I don't know how to get him to log out of the account? Will changing my password work? Or can you just sign us out of all accounts so I can change my password and only I can log ...

  • Newbie
  • Bascially I have spotify and I let my boyfriend at the time use it, now I don't know how to get him to log out of the account? Will changing my password work? Or can you just sign us out of all accou...
  • Teleopath
  • Newbie
  • 198 Views
  • 1 replies
  • 0 likes
  • Security
  • 198 Views
  • 1 replies
  • 0 likes

Log in problem

I'm having problems logging in on spotify account on both my laptop and my android device. My subscription has expired but I have updated my account using the free trial. The problem now is when i try to log in on both my devices a notification comes...

  • Regular
  • I'm having problems logging in on spotify account on both my laptop and my android device. My subscription has expired but I have updated my account using the free trial. The problem now is when i tr...
  • mironas123
  • Regular
  • 155 Views
  • 4 replies
  • 0 likes
  • Login
  • 155 Views
  • 4 replies
  • 0 likes

log in details

Hi I log onto my account using Facebook is there a way to change it to username and password, if not how do I delete my account so I can make a new spotify account I've just cancelled premium due to changes to payment details but will be getting it a...

  • Casual Listener
  • Hi I log onto my account using Facebook is there a way to change it to username and password, if not how do I delete my account so I can make a new spotify account I've just cancelled premium due to ...
  • snowflake_66
  • Casual Listener
  • 195 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 195 Views
  • 4 replies
  • 0 likes

Solved!! don't have e-mail in soptify.

hiI don't have e-mail in soptify. I can't change anything.I have @ in FB, but not sychronize with spotify.Please help me. Grzegorz/11133876063

  • Casual Listener
  • hi I don't  have e-mail in soptify. I can't change anything. I have @ in FB, but not sychronize with spotify. Please help me.     Grzegorz/11133876063
  • krunio
  • Casual Listener
  • 326 Views
  • 5 replies
  • 0 likes
  • Account
  • 326 Views
  • 5 replies
  • 0 likes

tengo problemas con mi premium

Resulta que hace 15 minutos compre la promoción de 3 mese de premium por 29 pesos y después de eso ni siquiera soy premium , y peor aun dice que mañana se renovara mi subscripción con 99 pesos ... Que hago !!!

  • Newbie
  • Resulta que hace 15 minutos compre la promoción de 3 mese de premium por 29 pesos y después de eso ni siquiera soy premium , y peor aun dice que mañana se renovara mi subscripción con 99 pesos ... Qu...
  • MattSuda
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Fecha errónea cuenta Premium

Buen día.El día de hoy 29-03-15 realicé un pago con la promoción de 3 meses premium por $29.00 en la cuenta " andresss1602" , la cual se supone vencería aproximadamente el mes de Junio, sin embargo mi cuenta me notifica que vence el día de mañana (30...

  • Newbie
  • Buen día. El día de hoy 29-03-15 realicé un pago con la promoción de 3 meses premium por $29.00 en la cuenta " andresss1602" , la cual se supone vencería aproximadamente el mes de Junio, sin embargo...
  • MattSuda
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 136 Views
  • 1 replies
  • 0 likes

Solved!! Spotify premium account stopped working

My spotify premium account suddenly stopped working. I logged into my account and it says my premium subscription is current. Logged out of spotify, deleted the app, reinstalled, logged back in and still nothing. Before I'm asked if I logged in as an...

  • Casual Listener
  • My spotify premium account suddenly stopped working. I logged into my account and it says my premium subscription is current. Logged out of spotify, deleted the app, reinstalled, logged back in and s...
  • MattSuda
  • Spotify Star
  • 422 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 422 Views
  • 3 replies
  • 0 likes

Account won't Upgrade!

I've been a premium user since December and all of the sudden my spotify account on my phone as been degraded and will not let me upgrade back!My account on my iPad is working fine and I haven't missed any monthly payments!Please help!

  • Newbie
  • I've been a premium user since December and all of the sudden my spotify account on my phone as been degraded and will not let me upgrade back! My account on my iPad is working fine and I haven't ...
  • MattSuda
  • Spotify Star
  • 120 Views
  • 3 replies
  • 0 likes
  • 120 Views
  • 3 replies
  • 0 likes

Spotify Premium being removed

I have a paid subscription for Spotify Premium but got dissconnected. I keep connecting with Facebook, which is how I origionally created my account. For some reason, Spotify decided I didnt have a facebook account to connect with and made me a new p...

  • Newbie
  • I have a paid subscription for Spotify Premium but got dissconnected. I keep connecting with Facebook, which is how I origionally created my account. For some reason, Spotify decided I didnt have a f...
  • MattSuda
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • Premium
  • 195 Views
  • 1 replies
  • 0 likes

iPhone premium not working.

signed up for the 30 day trial but still says that I'm a free member, order id: 26888443010077

  • Newbie
  • signed up for the 30 day trial but still says that I'm a free member, order id: 26888443010077
  • MattSuda
  • Spotify Star
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Spotify Premium

I've purchased Spotify premium, but my account is still on the free version . what's the problem ? I paid for a month subscription

  • Newbie
  • I've purchased Spotify premium, but my account is still on the free version . what's the problem ? I paid for a month subscription
  • MattSuda
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Cannot Input Payment Information

I attempted to start the 30-day trial period for premium, but I repeatedly get the "Oops! Something went wrong, please try again or check out our help area" error no matter what payment method I attempt enter. I am using my "Connect With Facebook" ac...

  • Visitor
  • I attempted to start the 30-day trial period for premium, but I repeatedly get the "Oops! Something went wrong, please try again or check out our help area" error no matter what payment method I atte...
  • MattSuda
  • Spotify Star
  • 92 Views
  • 1 replies
  • 0 likes
  • Premium
  • 92 Views
  • 1 replies
  • 0 likes

I want to delete my Facebook account but will be unable to log into Spotify

Hi Spotify Family, I originally created a Spotify account via Facebook, so that now I'm unable to log into Spotify without it being validated via Facebook.I was wondering how I could set up my Spotify so that it was Username/Password based, rather th...

  • Visitor
  •  Hi Spotify Family,   I originally created a Spotify account via Facebook, so that now I'm unable to log into Spotify without it being validated via Facebook. I was wondering how I could...
  • MattSuda
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • Account
  • 136 Views
  • 1 replies
  • 0 likes

Re: Introducing the Spotify Community Rock Star Program

my spotify will not connect to my face book or twiter . Theres some mad dog perverts that spotify is letting hack int my account . I'm tiered of talking about ot . Please do somethiong about this . Its been a problem much to long ..Please ,Please , P...

  • Music Fan
  • my spotify will not connect to my face book or twiter . Theres some mad dog perverts that spotify is letting hack int my account . I'm tiered of talking about ot . Please do somethiong about this . I...
  • MattSuda
  • Spotify Star
  • 149 Views
  • 2 replies
  • 0 likes
  • 149 Views
  • 2 replies
  • 0 likes

I Cant cancel my account

im a premium customer account holder, like many others my account went from premium to free, im now trying to cancel my account to but every link ive tried (including the apple id) doesnt work. please help or could someone do it mannually?

  • Casual Listener
  • im a premium customer account holder, like many others my account went from premium to free, im now trying to cancel my account to but every link ive tried (including the apple id) doesnt work. pleas...
  • MattSuda
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • Account
  • 98 Views
  • 1 replies
  • 0 likes