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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88659 Views

9 replies

2 likes

Account
Login
  • 88659 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

757851 Views

18 replies

29 likes

  • 757851 Views
  • 18 replies
  • 29 likes

Help asap!

I have the abroad message although I am at home in Hong Kong and have not been out of the country could you please help me fix this?

Newbie

I have the abroad message although I am at home in Hong Kong and have not been out of the country could you please help me fix this?

MattSuda

Spotify Star

173 Views

1 replies

0 likes

Login
  • 173 Views
  • 1 replies
  • 0 likes

Trying to upgrade to NUS premium from a free account

My card run out on my NUS premium account so I need to set up and new card but can't seem to upgrade. I log in through the student page but keep getting the following Student DiscountThis feature is currently unavailable. Please try again later. I ha...

Newbie

  My card run out on my NUS premium account so I need to set up and new card but can't seem to upgrade.   I log in through the student page but keep getting the following   Studen...

MattSuda

Spotify Star

163 Views

1 replies

0 likes

Premium
  • 163 Views
  • 1 replies
  • 0 likes

Premium account hacked , please help!

Hi, Hacked, Account, Security, PremiumI've got my account hacked just a moment ago. The hacker has deleted all my playlists and I am only able to access this forum because I was pre-logged in. I had to connect through facebook in order to post here. ...

Visitor

Hi,  Hacked, Account, Security, Premium I've got my account hacked just a moment ago. The hacker has deleted all my playlists and I am only able to access this forum because I was pre-logged i...

Myaccountwashac

Casual Listener

492 Views

6 replies

0 likes

Account
Premium
Security
  • 492 Views
  • 6 replies
  • 0 likes

CANNOT PURCHASE GIFT CARD

PLEASE assist me. I have sent four tweets and three e-mails and have received ZERO response. Starting to think there is no solution, so I won't get a response. I am attempting to buy a gift card. I continue to get an error message for no reason whats...

Newbie

PLEASE assist me. I have sent four tweets and three e-mails and have received ZERO response. Starting to think there is no solution, so I won't get a response.   I am attempting to buy a gift ...

MattSuda

Spotify Star

195 Views

1 replies

0 likes

Account
Premium
Subscription
  • 195 Views
  • 1 replies
  • 0 likes

Solved!! new facebook account

Hello, Account login OtherI made a new facebook account and i'm going to delete my old one. But, i would love to take everything from spotify with me to my new account. Is this possible? Like, to just switch facebook accounts on your spotify? I made ...

Newbie

Hello,  Account login Other I made a new facebook account and i'm going to delete my old one. But, i would love to take everything from spotify with me to my new account. Is this possible? Lik...

Jordi

Community Legend

349 Views

1 replies

0 likes

Account
Login
Other
  • 349 Views
  • 1 replies
  • 0 likes

I can't change my payment details

I recently got a new card due to old one expired in march, But whenever i enter my profil and try to change i just get this http://puu.sh/hcPgA/88e79832de.pngI can't do anything so the only way i can keep up premium is to constantly buy gift cards an...

Casual Listener

I recently got a new card due to old one expired in march, But whenever i enter my profil and try to change i just get this http://puu.sh/hcPgA/88e79832de.png I can't do anything so the only way i c...

leeanded

Music Fan

4194 Views

5 replies

0 likes

Account
Other
Premium
Subscription
  • 4194 Views
  • 5 replies
  • 0 likes

Premium:Student error

I had premium through student discount for the past year or so with my Unidays account, since I had reveritfied my Unidays account a month or so ago I have been charged the full £9.99 without my knowledge even though my Unidays was still valid. I jus...

Newbie

I had premium through student discount for the past year or so with my Unidays account, since I had reveritfied my Unidays account a month or so ago I have been charged the full £9.99 without my know...

MattSuda

Spotify Star

1919 Views

3 replies

0 likes

Account
Premium
Subscription
  • 1919 Views
  • 3 replies
  • 0 likes

preiumium to student

it wont let me go from preium to student is that true do i have to cancel in order to get my student discount?

Newbie

it wont let me go from preium to student is that true do i have to cancel in order to get my student discount?

MattSuda

Spotify Star

217 Views

2 replies

0 likes

Account
  • 217 Views
  • 2 replies
  • 0 likes

Account was merged with a friend's???

Several months ago, a friend logged onto his spotify account on my computer. Afterwards, when I logged into my own account on spotify, it would sometimes have his username and sometimes mine, and all my playlists had disappeared. I signed up for the ...

Newbie

Several months ago, a friend logged onto his spotify account on my computer. Afterwards, when I logged into my own account on spotify, it would sometimes have his username and sometimes mine, and all...

Pete

Roadie

166 Views

1 replies

0 likes

Premium
  • 166 Views
  • 1 replies
  • 0 likes

Subcription

I tried to cancel my subscription, but my computer wasn't compatible with the website. Now, I am being charged. Please take the bill off.

Newbie

I tried to cancel my subscription, but my computer wasn't compatible with the website. Now, I am being charged. Please take the bill off.

MattSuda

Spotify Star

258 Views

1 replies

0 likes

Subscription
  • 258 Views
  • 1 replies
  • 0 likes

Error renewing subscription with the Student discount

I was on Premium for 3 months for 99 cents. It just expired and when I try to update my subscription to Premium with the Student discount it just takes me [to attached picture]. The other help suggestions tell me there should be more information here...

Newbie

I was on Premium for 3 months for 99 cents.  It just expired and when I try to update my subscription to Premium with the Student discount it just takes me [to attached picture].  The other...

ashana

Newbie

215 Views

1 replies

0 likes

Premium
  • 215 Views
  • 1 replies
  • 0 likes

Not receiving music in my Spotify Inbox

Hi Team, I am not receiving music in my spotify inbox. I have had a few people send me songs and they are not showing up. I have tried logging in and out of the web browser version and this is still not being picked up. Any ideas? Thanks!Nicole

Newbie

Hi Team,    I am not receiving music in my spotify inbox. I have had a few people send me songs and they are not showing up. I have tried logging in and out of the web browser version and...

Mattosaurus

Community Legend

378 Views

2 replies

1 likes

Account
  • 378 Views
  • 2 replies
  • 1 likes

Delete my spotify account

Hello, I would like to delete my spotify account and make them delete all the records they have on me. What is the procedure to do that?Thanks,Marcello

Casual Listener

Hello,   I would like to delete my spotify account and make them delete all the records they have on me.   What is the procedure to do that? Thanks, Marcello

MattSuda

Spotify Star

276 Views

1 replies

0 likes

Account
  • 276 Views
  • 1 replies
  • 0 likes

Solved!! Premium account hacked, please help!

My account has been hacked and the pass & email address have been changed. My account is "jfortier777" I have created this new account "jfortier777-therealone" to post to the forum because I cannot access my original. I have never shared my account w...

Visitor

My account has been hacked and the pass & email address have been changed.   My account is "jfortier777"  I have created this new account "jfortier777-therealone" to post to the forum...

user-removed

Not applicable

856 Views

6 replies

0 likes

Account
Premium
Security
  • 856 Views
  • 6 replies
  • 0 likes

Premium Not working

I'm trying to sign up for the student discount but it after I confirmed the subscription it redirected me back to the sign up page. Then I gave up and tried to just get the regular subscription and it kept telling me something was wrong with my card ...

Newbie

I'm trying to sign up for the student discount but it after I confirmed the subscription it redirected me back to the sign up page. Then I gave up and tried to just get the regular subscription and i...

MattSuda

Spotify Star

215 Views

2 replies

0 likes

Account
Premium
Subscription
  • 215 Views
  • 2 replies
  • 0 likes

Bye-bye Spotify!

"Spotify is rolling out a new feature designed to get users to spam Twitter. The Tweet the Beat feature started appearing on the weekend, and it automatically displays a fullscreen pop-up ad for mobile Spotify users with pre-populated text and a butt...

Newbie

"Spotify is rolling out a new feature designed to get users to spam Twitter. The Tweet the Beat feature started appearing on the weekend, and it automatically displays a fullscreen pop-up ad for mobi...

AeroZ

Composer

541 Views

3 replies

0 likes

Premium
Subscription
  • 541 Views
  • 3 replies
  • 0 likes

Couldn't log in from Facebook

Since last week when I updated spotify, it couldn't allow me to log in. I used my facebook account as my spotify account, but whenever I clicked log in from facebook, it directed me to facebook login page.I had no problem logged in my facebook, but t...

Casual Listener

Since last week when I updated spotify, it couldn't allow me to log in.  I used my facebook account as my spotify account, but whenever I clicked log in from facebook, it directed me to faceboo...

atom1989

Community Legend

1346 Views

7 replies

0 likes

Login
  • 1346 Views
  • 7 replies
  • 0 likes

12byefelicia is using my email

I am new to spotify and when I attempted to use my email address someone else is using it. I am 74 years old and have had this email account since I was 57. How do I off so I can sign up. I have gone in and changed the password on the account but she...

Newbie

I am new to spotify and when I attempted to use my email address someone else is using it.  I am 74 years old and have had this email account since I was 57.  How do I off so I can sign up....

MattSuda

Spotify Star

185 Views

1 replies

0 likes

Account
  • 185 Views
  • 1 replies
  • 0 likes

Solved!! Premium Student Discount not working

I have been subscribed to spotify's student discount for some time now. The charge has been $4.99 a month, but this month (April) I was charged full price of $9.99. I am unclear of what to do as I can't find an email to contact someobody. Any help is...

Newbie

I have been subscribed to spotify's student discount for some time now.  The charge has been $4.99 a month, but this month (April) I was charged full price of $9.99.  I am unclear of what t...

atom1989

Community Legend

375 Views

1 replies

0 likes

Subscription
  • 375 Views
  • 1 replies
  • 0 likes

PS4 to PC Login

Hi, I'm pretty new to Spotify and loving it... I've recently logged into the PS4 App using my FREE Spotify account which I've now upgraded to Premium and also using it on my iPhone. Only trouble I seem to be having though is logging in on the website...

Newbie

Hi,   I'm pretty new to Spotify and loving it...   I've recently logged into the PS4 App using my FREE Spotify account which I've now upgraded to Premium and also using it on ...

MattSuda

Spotify Star

2448 Views

1 replies

0 likes

Login
  • 2448 Views
  • 1 replies
  • 0 likes