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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80352 Views

9 replies

2 likes

Account
Login
  • 80352 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653679 Views

13 replies

4 likes

Account
  • 653679 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734088 Views

18 replies

29 likes

  • 734088 Views
  • 18 replies
  • 29 likes

Solved!! Deactivated Facebook account, even when reactivated did not get old music back

I deactivated my facebook account recently as it was causing me stress. I forgot that I needed it to listen to music on spotify. When I tried to log in it needed me to use spotify through facebook but I didn't want to need Facebook to use spotify so ...

Casual Listener

I deactivated my facebook account recently as it was causing me stress. I forgot that I needed it to listen to music on spotify. When I tried to log in it needed me to use spotify through facebook bu...

eilis

Casual Listener

545 Views

2 replies

0 likes

Account
Login
  • 545 Views
  • 2 replies
  • 0 likes

How to apply my NUS discount to my Premium?

Hi, I have been trying apply my NUS discount on to my current account. I can't seem to find it anywhere and I have used the link which should guide. I got premium with the 99p for 3 months deal. It's now finished and I'm back to free. Do I need to pa...

Newbie

Hi, I have been trying apply my NUS discount on to my current account. I can't seem to find it anywhere and I have used the link which should guide. I got premium with the 99p for 3 months deal. It's...

MattSuda

Spotify Star

263 Views

1 replies

0 likes

Account
Premium
Subscription
  • 263 Views
  • 1 replies
  • 0 likes

NUS Discount Not Working

Hi there, just got a new NUS card and i'm trying to sign up and get the 50% discount. However when I click the link to do this it lets me put my card number in and my date of birth and I click submit and nothing happens. The page just refreshes itsel...

Newbie

Hi there, just got a new NUS card and i'm trying to sign up and get the 50% discount. However when I click the link to do this it lets me put my card number in and my date of birth and I click submit...

MattSuda

Spotify Star

302 Views

1 replies

0 likes

Account
Premium
Subscription
  • 302 Views
  • 1 replies
  • 0 likes

change country

hi, i live in india since 2 month. since a couple of weeks i cant use spotify anymore as i have to change my profile settings. but the only option i have is to choose usa as my country.the faq´s didn´t help me.any idea what else to do?thx

Newbie

hi, i live in india since 2 month. since a couple of weeks i cant use spotify anymore as i have to change my profile settings. but the only option i have is to choose usa as my country. the faq´s di...

atom1989

Community Legend

196 Views

1 replies

0 likes

Login
  • 196 Views
  • 1 replies
  • 0 likes

Solved!! Need help with cancelling subscription!!

I've filled in the form... Will that be enough? They keep charging me even though I don't really use it anymoreIs there a way I can call them if I don't recieve a response?

Casual Listener

I've filled in the form... Will that be enough? They keep charging me even though I don't really use it anymore Is there a way I can call them if I don't recieve a response?

MattSuda

Spotify Star

500 Views

3 replies

0 likes

Premium
  • 500 Views
  • 3 replies
  • 0 likes

Downgraded account without prior notice

I was trying to upgrade my account to premium because i seem to be downgraded without prior notice. Unfortunately i can no longer upgrade my account

Newbie

I was trying to upgrade my account to premium because i seem to be downgraded without prior notice. Unfortunately i can no longer upgrade my account 😞

meahtenoha

Spotify

203 Views

1 replies

0 likes

  • 203 Views
  • 1 replies
  • 0 likes

Need Help with Family Plan

Hi, Me and all of my family has already an existing Spotify account. We would like to upgrade to Family Plan, what should I do next once I bought the plan? Thank you and any help would be appreciated.

Regular

Hi,   Me and all of my family has already an existing Spotify account.   We would like to upgrade to Family Plan, what should I do next once I bought the plan?   Thank you a...

MattSuda

Spotify Star

235 Views

2 replies

0 likes

Premium
  • 235 Views
  • 2 replies
  • 0 likes

Solved!! Payed my premium, canceled my Facebookaccount - and NO i dont want to reactivate

Hi there, i`ve canceled my FB account - i tried to register with my email adresse, but according to FB my mailadress is allready in use. WTF! So i`ve chosen another mailadress. Please delete my old FB related Emailadress.... and transfer my subscript...

Regular

Hi there,   i`ve canceled my FB account - i tried to register with my email adresse, but according to FB my mailadress is allready in use.  WTF!  So i`ve chosen another mailadress....

phedaikin

Regular

477 Views

4 replies

0 likes

Account
Login
Subscription
  • 477 Views
  • 4 replies
  • 0 likes

How to remove tweet the beat ads?

Hello, I am a paying user and have been at least as long Spotify didn't have any ads. Now it seems, even though I am a paying customer I will get ads: http://www.theverge.com/2015/4/13/8398673/spotify-twitter-rihanna-spam-ads This is basically like t...

Music Fan

Hello,   I am a paying user and have been at least as long Spotify didn't have any ads. Now it seems, even though I am a paying customer I will get ads: http://www.theverge.com/2015/4/13/83986...

MattSuda

Spotify Star

375 Views

2 replies

0 likes

Premium
  • 375 Views
  • 2 replies
  • 0 likes

Solved!! 7 day free spotify premium

Hi, so i got my 7 days free spotify premium and now i want to know what is gonna happen after this 7 days?Is it going to turn into my "old" free account or in a premium account where i have to pay for? Thanks for your answers

Newbie

Hi, so i got my 7 days free spotify premium and now i want to know what is gonna happen after this 7 days? Is it going to turn into my "old" free account or in a premium account where i have to pay ...

OviiiOne

Community Legend

339 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 339 Views
  • 1 replies
  • 0 likes

Transfer subscription (?)

Hi everyone. I have been using the free version of Spotify from my devices for some months, always logging in through my facebook account.I recently have paid for a 6-month subscription and I am using it with no problems. Now, I would like to create ...

Newbie

Hi everyone.  I have been using the free version of Spotify from my devices  for some months, always logging in through my facebook account. I recently have paid for a 6-month subscriptio...

Pete

Roadie

302 Views

2 replies

0 likes

Account
Login
Subscription
  • 302 Views
  • 2 replies
  • 0 likes

Sales Tax in Cali

Hi. I tried registering an account in Spotify premium with a student discount, and after it asks me for a zip code to calculate tax it doesn't show me what the price will be. It just takes me straight to putting in my credit card info. So I'd just li...

Newbie

Hi. I tried registering an account in Spotify premium with a student discount, and after it asks me for a zip code to calculate tax it doesn't show me what the price will be. It just takes me straigh...

197 Views

0 replies

0 likes

Other
Premium
Subscription
  • 197 Views
  • 0 replies
  • 0 likes

Cancel Subscription process is Confusing

Due to Spotify's Cancel Subscription process,in which in my oppinion is Deceiving Confusing Immoral & Unethical,I have been charged 5 months, without even using their system. Seriously! I clicked cancel subscription 5 months ago and not used the syst...

Casual Listener

Due to Spotify's Cancel Subscription process, in which in my oppinion is Deceiving Confusing Immoral & Unethical, I have been charged 5 months, without even using their system.   Serious...

ChristoferAU

Casual Listener

239 Views

1 replies

0 likes

Account
Premium
Subscription
  • 239 Views
  • 1 replies
  • 0 likes

Account hacked, please help

username: tatveit Someone has hacked my account, and changed the email adress on it, so now i cant restore my password.I have tried to send email to spotify with the contact form, but they dont reply. Can anyone help me?

Visitor

username: tatveit   Someone has hacked my account, and changed the email adress on it, so now i cant restore my password. I have tried to send email to spotify with the contact form, but they...

user-removed

Not applicable

301 Views

3 replies

0 likes

Account
Login
Premium
Security
  • 301 Views
  • 3 replies
  • 0 likes

Solved!! I haven't gotten an email to set a device password what do I do? It's to connect spotify to my ps4

Hi I don't know what to do when I first made an account I used my Facebook log in. Anyway I finally figured out my username which is 1238649860 but when I try to set device password it won't send the email at all and I've tried multiple times can any...

Casual Listener

Hi I don't know what to do when I first made an account I used my Facebook log in. Anyway I finally figured out my username which is 1238649860 but when I try to set device password it won't send the...

1238649860

Casual Listener

458 Views

3 replies

0 likes

  • 458 Views
  • 3 replies
  • 0 likes

Display my real name without linking to facebook? (don't have an account anymore)

I got rid of facebook like a year ago, so i don't use it anymore, I'm not even sure if I have an account anymore.display, name Anyways, I made my spotify account without the need to link to a facebook account but it only displays my username and it d...

Visitor

I got rid of facebook like a year ago, so i don't use it anymore, I'm not even sure if I have an account anymore.display, name   Anyways, I made my spotify account without the need to link to ...

Mbirdlet

Regular

1450 Views

3 replies

3 likes

Account
  • 1450 Views
  • 3 replies
  • 3 likes

Help asap!

I have the abroad message although I am at home in Hong Kong and have not been out of the country could you please help me fix this?

Newbie

I have the abroad message although I am at home in Hong Kong and have not been out of the country could you please help me fix this?

MattSuda

Spotify Star

160 Views

1 replies

0 likes

Login
  • 160 Views
  • 1 replies
  • 0 likes

Trying to upgrade to NUS premium from a free account

My card run out on my NUS premium account so I need to set up and new card but can't seem to upgrade. I log in through the student page but keep getting the following Student DiscountThis feature is currently unavailable. Please try again later. I ha...

Newbie

  My card run out on my NUS premium account so I need to set up and new card but can't seem to upgrade.   I log in through the student page but keep getting the following   Studen...

MattSuda

Spotify Star

149 Views

1 replies

0 likes

Premium
  • 149 Views
  • 1 replies
  • 0 likes

Premium account hacked , please help!

Hi, Hacked, Account, Security, PremiumI've got my account hacked just a moment ago. The hacker has deleted all my playlists and I am only able to access this forum because I was pre-logged in. I had to connect through facebook in order to post here. ...

Visitor

Hi,  Hacked, Account, Security, Premium I've got my account hacked just a moment ago. The hacker has deleted all my playlists and I am only able to access this forum because I was pre-logged i...

Myaccountwashac

Casual Listener

451 Views

6 replies

0 likes

Account
Premium
Security
  • 451 Views
  • 6 replies
  • 0 likes

CANNOT PURCHASE GIFT CARD

PLEASE assist me. I have sent four tweets and three e-mails and have received ZERO response. Starting to think there is no solution, so I won't get a response. I am attempting to buy a gift card. I continue to get an error message for no reason whats...

Newbie

PLEASE assist me. I have sent four tweets and three e-mails and have received ZERO response. Starting to think there is no solution, so I won't get a response.   I am attempting to buy a gift ...

MattSuda

Spotify Star

184 Views

1 replies

0 likes

Account
Premium
Subscription
  • 184 Views
  • 1 replies
  • 0 likes