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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80429 Views

9 replies

2 likes

Account
Login
  • 80429 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653885 Views

13 replies

4 likes

Account
  • 653885 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734351 Views

18 replies

29 likes

  • 734351 Views
  • 18 replies
  • 29 likes

Solved!!Superuser Contribution Personalization

Why cant i remove stuff i dont want? Podcasts, rap caviar, daily wellness. I pay for premium, but its still like forced adverts. And pay for some real help centre staff.

Regular

Why cant i remove stuff i dont want? Podcasts, rap caviar, daily wellness. I pay for premium, but its still like forced adverts. And pay for some real help centre staff.

Benlee12123b

Composer

2079 Views

7 replies

0 likes

  • 2079 Views
  • 7 replies
  • 0 likes

Superuser Contribution Two people one account

So I wanted my wife and I to have the same account and she can listen to her. Music where she in her car and I can in my car or at work with out switching phones to lessen to I bought the due plane I thought you could learn on two phone with the same...

Visitor

So I wanted my wife and I to have the same account and she can listen to her. Music where she in her car and I can in my car or at work with out switching phones to lessen to I bought the due plane I...

Elena

Moderator

815 Views

2 replies

0 likes

Account
Premium
  • 815 Views
  • 2 replies
  • 0 likes

Login notice mail

PlanPremiumCountryPeruDevice(iPhone X, Macbook Pro, Desktop PC)Operating System(iOS, OSX, Windows 10) My Question or IssueI received new login notice mails from the USA, India, and Saudi Arabia, which is suspect so I changed my password and close all...

Visitor

Plan Premium Country Peru Device (iPhone X, Macbook Pro, Desktop PC) Operating System (iOS, OSX, Windows 10)   My Question or Issue I received new login notice mails from the USA, Indi...

EthanS1

Community Legend

552 Views

1 replies

0 likes

Account
Security
  • 552 Views
  • 1 replies
  • 0 likes

Solved!! HELP! Entire Library is gone. Possible duplicate account?

My entire library is gone across all devices. I think it happen after a log in on PS4. maybe it made a duplicate account? Been trying to get help with this for a while. Spotify's support options are unbelievable poor. Please help!

Regular

My entire library is gone across all devices. I think it happen after a log in on PS4. maybe it made a duplicate account?   Been trying to get help with this for a while. Spotify's support opt...

Noah

Spotify Star

856 Views

1 replies

0 likes

Account
  • 856 Views
  • 1 replies
  • 0 likes

Solved!! Delete old account and change current account username to the old one

So I have an old account which I didn’t have access to until now. I had made a new account which has all my playlists and premium. I thought of deleting the old account and changing my current account username to the old one but there is no option to...

Regular

So I have an old account which I didn’t have access to until now. I had made a new account which has all my playlists and premium. I thought of deleting the old account and changing my current accoun...

Billy-J

Spotify Star

2648 Views

10 replies

0 likes

Account
Premium
  • 2648 Views
  • 10 replies
  • 0 likes

Cannot see subscription button

Subscription button is missing in my accountWhat do i need to do for it to appear ?

Visitor

Subscription button is missing  in my account What do i need to do for it to appear ?  

Joel-M

Composer

1039 Views

1 replies

0 likes

Subscription
  • 1039 Views
  • 1 replies
  • 0 likes

Spotify Duo

PlanPremiumCountrySwedenMy Question or IssueWhat happens to my wife's Playlist of I go from premium to DUO on my account and then she ends her and she starts to use my DUO?

Visitor

Plan Premium Country Sweden My Question or Issue What happens to my wife's Playlist of I go from premium to DUO on my account and then she ends her and she starts to use my DUO? 

Billy-J

Spotify Star

724 Views

1 replies

0 likes

Account
  • 724 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Not Importing Facebook Friends

I've tried un-linking and re-linking my account from facebook countless times. I've tried logging in via username/password and via facebook. I've scoured every forum post, but still no luck. When I try to find friends on mobile, it opens the facebook...

Casual Listener

I've tried un-linking and re-linking my account from facebook countless times. I've tried logging in via username/password and via facebook. I've scoured every forum post, but still no luck.   ...

OneByBoo

Roadie

971 Views

3 replies

0 likes

Other
  • 971 Views
  • 3 replies
  • 0 likes

Solved!! Lyric não funciona

o lyric não está funcionando na minha conta. ja desinstalei e instalei, mas o erro insiste.PlanPremiumCountryBrazilDeviceiPhone XROperating SystemiOS 14 My Question or Issue

Casual Listener

o lyric não está funcionando na minha conta. ja desinstalei e instalei, mas o erro insiste. Plan Premium Country Brazil Device iPhone XR Operating System iOS 14   My Question or Issue ...

Billy-J

Spotify Star

747 Views

3 replies

0 likes

Account
Other
Premium
  • 747 Views
  • 3 replies
  • 0 likes

Problems with Recovered Playlists

Plan: Family PlanCountry: USDevice: iPhone 6s PlusOperating System: iOS 13My Question or Issue: Hello Spotify, I’ve recently recovered some playlists which I deleted a while ago and they have been restored but they don’t appear on the home screen sec...

Visitor

Plan: Family Plan Country: US Device: iPhone 6s Plus Operating System: iOS 13 My Question or Issue:  Hello Spotify, I’ve recently recovered some playlists which I delete...

Joel-M

Composer

1461 Views

6 replies

0 likes

Account
  • 1461 Views
  • 6 replies
  • 0 likes

Unable to change incorrect date of birth (not facebook related)

PlanDuo Premium, attempting to switchCountryUSADeviceiPhone 8Operating SystemiOS 13.5.1 My Question or IssueI'm trying to register for spotify premium for students and in doing so, I relaized my date of birth was not correct. I've read topics on this...

Visitor

Plan Duo Premium, attempting to switch Country USA Device iPhone 8 Operating System iOS 13.5.1   My Question or Issue I'm trying to register for spotify premium for students and in doi...

Billy-J

Spotify Star

643 Views

1 replies

0 likes

Account
Subscription
  • 643 Views
  • 1 replies
  • 0 likes

Solved!! Hacked Every Single Day

PlanPremiumCountryUSA DeviceiPhone 11Operating SystemiOS 13 My Question or IssueMy account has logins from other countries every single day. Every day, I change my password to something secure and unused. Thankfully, they don't change my plan or hija...

Casual Listener

Plan Premium Country USA   Device iPhone 11 Operating System iOS 13   My Question or Issue My account has logins from other countries every single day. Every day, I change my pas...

AdamDamon

Spotify Star

620 Views

1 replies

0 likes

Account
  • 620 Views
  • 1 replies
  • 0 likes

Signed out everywhere, was I hacked?

PlanFreeCountryUSADeviceiPhone 11Operating SystemiOS 13.5.1 My Question or IssueSo I was signed out everywhere and my login credentials were no longer valid, I didn't receive an email saying my password had been changed so I don't think someone acces...

Visitor

  Plan Free Country USA Device iPhone 11 Operating System iOS 13.5.1   My Question or Issue So I was signed out everywhere and my login credentials were no longer valid, I didn't...

Billy-J

Spotify Star

515 Views

1 replies

0 likes

Account
Free
Login
Security
  • 515 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disconnect from Facebook and login via Apple

Hi, I would like to disconnect my Facebook account from my Spotify account however there is no button to do so from the desktop app as one thread mentions and while turning off Facebook data processing in Privacy settings on the website is the closes...

Visitor

Hi,   I would like to disconnect my Facebook account from my Spotify account however there is no button to do so from the desktop app as one thread mentions and while turning off Facebook data...

user-removed

Not applicable

929 Views

3 replies

0 likes

Account
  • 929 Views
  • 3 replies
  • 0 likes

Can't Revoke Offline Devices

PlanPremiumCountryUSA DeviceiPhone 11Operating SystemiOS 13 My Question or IssueMy account has gotten some logins from other countries, so I changed my email and password. (It happened twice, I changed my password twice. Then it happened again, so I ...

Casual Listener

Plan Premium Country USA   Device iPhone 11 Operating System iOS 13   My Question or Issue My account has gotten some logins from other countries, so I changed my email and passw...

EthanS1

Community Legend

790 Views

4 replies

0 likes

Security
  • 790 Views
  • 4 replies
  • 0 likes

Access to spotify’app

hello since this morning i Can not enter In Spotify ‘s app.i tried to switch off and then restart my phone but it doesnt work.how Can i manage to ?thanks PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating Syste...

Visitor

hello since this morning i Can not enter In Spotify ‘s app. i tried to switch off and then restart my phone but it doesnt work. how Can i manage to ? thanks  Plan Free/Premium Country &nb...

EthanS1

Community Legend

450 Views

2 replies

0 likes

Login
  • 450 Views
  • 2 replies
  • 0 likes

The "Your Top Podcasts" menu is broken, please fix it.

Podcasts that I listen to for five seconds suddenly show up in the "Your Top Podcasts" menu, and do not go away despite how extensively I listen to other podcasts. I'm sure other users want this changed too, because I have seen others complain about ...

Visitor

Podcasts that I listen to for five seconds suddenly show up in the "Your Top Podcasts" menu, and do not go away despite how extensively I listen to other podcasts. I'm sure other users want...

OneByBoo

Roadie

656 Views

1 replies

0 likes

All Platforms
Podcasts
  • 656 Views
  • 1 replies
  • 0 likes

Can I get my account enabled again after bank chargeback?

Is it possible to get your disabled account enabled again after a chargeback.

Visitor

Is it possible to get your disabled account enabled again after a chargeback.  

Billy-J

Spotify Star

535 Views

1 replies

0 likes

Login
  • 535 Views
  • 1 replies
  • 0 likes

Superuser Contribution Old Email Still in Use After Deleting Spotify Account

PlanNoneCountryPhilippinesDeviceSamsung A7 2018Operating SystemAndroid 10 My Question or IssueI recently deleted my Spotify account in order to create a new one. Spotify already sent the farewell e-mail verification to delete my account and the react...

Casual Listener

Plan None Country Philippines Device Samsung A7 2018 Operating System Android 10   My Question or Issue I recently deleted my Spotify account in order to create a new one. Spotify alre...

miska75

Visitor

8740 Views

4 replies

1 likes

Account
  • 8740 Views
  • 4 replies
  • 1 likes

Superuser Contribution I Accidently removed my profile picture and now i dont see a button to add it back

My Question or Issuei accidently clicked on remove the picture and now i cant add it back.the picture above does not show my cursor because its a screenshot but i aimed it over my empty profile picture and no buttons to "add picture" appeared it just...

Casual Listener

  My Question or Issue i accidently clicked on remove the picture and now i cant add it back. the picture above does not show my cursor because its a screenshot but i aimed it over my empty p...

Xenia

Moderator

637 Views

2 replies

0 likes

Account
Other
  • 637 Views
  • 2 replies
  • 0 likes