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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Loneliest_Cabin
  • Community Manager
  • 281900 Views
  • 828 replies
  • 86 likes
  • Account
  • 281900 Views
  • 828 replies
  • 86 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134017 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134017 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76042 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 76042 Views
  • 63 replies
  • 8 likes

Old Premium account no longer accessible, but still charges credit card

Hi everyone,a few weeks ago, I suddenly got logged out of my premium account and could not log on again. It also disappeared from my facebook account, to which it was connected. I figured it must have somehow been erased, so I signed up for a new one...

  • Newbie
  • Hi everyone, a few weeks ago, I suddenly got logged out of my premium account and could not log on again. It also disappeared from my facebook account, to which it was connected. I figured it mu...
  • MattSuda
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 131 Views
  • 1 replies
  • 0 likes

"este email ya esta conectado con otro usuario"

Mi problema es el siguiente: ya tengo un perfil en Spotify con el usuario israelrisco que creé a través de Facebook. El día de ayer creé un nuevo perfil para mi banda con el mail twice.contacto@gmail.com y el usuario twicemusica. Cuando estaba loguea...

  • Newbie
  • Mi problema es el siguiente: ya tengo un perfil en Spotify con el usuario israelrisco que creé a través de Facebook. El día de ayer creé un nuevo perfil para mi banda con el mail twice.contacto@gmail...
  • MattSuda
  • Spotify Star
  • 749 Views
  • 1 replies
  • 0 likes
  • Account
  • 749 Views
  • 1 replies
  • 0 likes

HELP ASAP

I dont know what has happened but I login to spotify and my playslists are gone and replaced by someone elses playlist. I logged out every device, reset password on both spotify and facebook, change my wifi names, restore my playlists and two day lat...

  • Casual Listener
  • I dont know what has happened but I login to spotify and my playslists are gone and replaced by someone elses playlist. I logged out every device, reset password on both spotify and facebook, change ...
  • MattSuda
  • Spotify Star
  • 127 Views
  • 2 replies
  • 0 likes
  • 127 Views
  • 2 replies
  • 0 likes

Casual renewal of Premium access.

Yesterday on my account automatically renew premium access. Can I cancel the payment and retrieve my money? And how? I paid by Paypal.

  • Newbie
  • Yesterday on my account automatically renew premium access. Can I cancel the payment and retrieve my money? And how? I paid by Paypal.
  • MattSuda
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 113 Views
  • 1 replies
  • 0 likes

Cancelled Subscription and was still charged

I cancelled my subscription on the 22nd knowing it would be renewed on the 24th and I simply don't have the funds to pay £9.99 a month. I have been charged for an extra month even though I cancelled - I would like a refund immediately. Thank you,Abbi...

  • Newbie
  • I cancelled my subscription on the 22nd knowing it would be renewed on the 24th and I simply don't have the funds to pay £9.99 a month. I have been charged for an extra month even though I cancelled ...
  • MattSuda
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 107 Views
  • 1 replies
  • 0 likes

Solved!! Can't cancel subscription

I've followed all the steps, but the "cancel subscription" button isn't where it's suppose to be for me, it's due to renew in a couple of days and I would love to cancel it before I get charged again.

  • Newbie
  • I've followed all the steps, but the "cancel subscription" button isn't where it's suppose to be for me, it's due to renew in a couple of days and I would love to cancel it before I get charged again.
  • MattSuda
  • Spotify Star
  • 192 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 192 Views
  • 2 replies
  • 0 likes

NUS discount problems

Hey everyone.I got the offer of 3 months of premium for 99p back on Christmas day, so today it has run out. I litterally couldn't live without it now and need it back haha. But I have an NUS Extra card so would like to use this to get it for half pri...

  • Casual Listener
  •  Hey everyone. I got the offer of 3 months of premium for 99p back on Christmas day, so today it has run out. I litterally couldn't live without it now and need it back haha. But I have an...
  • MattSuda
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 99 Views
  • 1 replies
  • 0 likes

Acoount Help

So... Today my premium was due to expire and I wanted to renew it immediately. I did this then realised that I had subscribed on the account I don't use and the main account that I actually use. I can't access now and my playlist isn't public so I ca...

  • Newbie
  • So... Today my premium was due to expire and I wanted to renew it immediately. I did this then realised that I had subscribed on the account I don't use and the main account that I actually use. I ca...
  • MattSuda
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 97 Views
  • 1 replies
  • 0 likes

Changing subscription status

Hi there, i m going to be a student again and i d like to change my subscription status. Does anyone know how to do this? Best regards, Carina

  • Newbie
  • Hi there,   i m going to be a student again and i d like to change my subscription status. Does anyone know how to do this?   Best regards, Carina
  • MattSuda
  • Spotify Star
  • 77 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 77 Views
  • 1 replies
  • 0 likes

Solved!! Boku in Canada

I can't change my subscription method to Boku.Any way around this? Is Boku still supported by Spotify?

  • Newbie
  • I can't change my subscription method to Boku. Any way around this? Is Boku still supported by Spotify?
  • MattSuda
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 169 Views
  • 1 replies
  • 0 likes

Solved!! Redeemed Code on same day as automatic payment - will that cover the next month?

Hey everyone, I paid for another month of premium today through an automatic payment, but I realized that I also had a $10 code to redeem. I thought the $10 would be added to my account and cover the next month, but my account page says my next payme...

  • Casual Listener
  • Hey everyone,   I paid for another month of premium today through an automatic payment, but I realized that I also had a $10 code to redeem. I thought the $10 would be added to my account and ...
  • MattSuda
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 157 Views
  • 1 replies
  • 0 likes

remove old offline devices

Hi,I have deleted all my offline devices, through the web account, but the old ones I have removed have come back up. Can you please remove my old offline devices so I can use offline mode on my current devices.ThanksDan

  • Newbie
  • Hi, I have deleted all my offline devices, through the web account, but the old ones I have removed have come back up. Can you please remove my old offline devices so I can use offline mode on my cu...
  • MattSuda
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • Account
  • 91 Views
  • 1 replies
  • 0 likes

spotify premium not canceling

The cancle spotify premium button has not been comming up under the update detales button even though it says it will come up under the fourm of how to cancle spotify premium. If you could send me a link to cancle my subscription that would be great.

  • Newbie
  • The cancle spotify premium button has not been comming up under the update detales button even though it says it will come up under the fourm of how to cancle spotify premium.  If you could send...
  • MattSuda
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • Premium
  • 189 Views
  • 1 replies
  • 0 likes

Solved!! Transfer playlists to new account

I have subscribed to Spotify Premium for some time and have a number of personal playlists. I upgraded my phone recently and the plan comes with 2 years Spotify Premium. But the only way to get it is to cancel my existing account and sign up as a new...

  • Casual Listener
  • I have subscribed to Spotify Premium for some time and have a number of personal playlists. I upgraded my phone recently and the plan comes with 2 years Spotify Premium. But the only way to get it is...
  • MattSuda
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 307 Views
  • 1 replies
  • 0 likes

Account E-mail problem

Hi guys!I've a redundant problem with my account created from facebook. My account profile show me an inactive e-mail, that isn't linked to my facebook account. But, when i try to change mail, they says "this mail is already in use" and don't let me ...

  • Casual Listener
  • Hi guys! I've a redundant problem with my account created from facebook. My account profile show me an inactive e-mail, that isn't linked to my facebook account. But, when i try to change ...
  • MattSuda
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
  • 195 Views
  • 1 replies
  • 0 likes

Student Discount

So I just cancelled my account because I got 3 months for $.99, but now I want the student discount but it's not letting me. How do I do this?

  • Newbie
  • So I just cancelled my account because I got 3 months for $.99, but now I want the student discount but it's not letting me. How do I do this?
  • MattSuda
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 105 Views
  • 1 replies
  • 0 likes

How to change so I can access my account without active Facebook

I had decided to deactivate my FB account, at least temporarily.Then I find I can't access my Spotify.Is there some way I can shift/adjust my Spotify account/profile so I don't need an active FB in order to listen to my music?

  • Newbie
  • I had decided to deactivate my FB account, at least temporarily. Then I find I can't access my Spotify. Is there some way I can shift/adjust my Spotify account/profile so I don't need an active FB ...
  • MattSuda
  • Spotify Star
  • 70 Views
  • 1 replies
  • 0 likes
  • Account
  • 70 Views
  • 1 replies
  • 0 likes

Problemas con servicio premium

Hola soy de Argentina y viaje a Uruguay con el servicio premium. No se que paso pero me cambió el nombre de usuario de "-ar" a "-uy". El tema es que me siguen cobrando el servicio premium y no puedo usarlo ni darlo de baja porque me aparece como que ...

  • Newbie
  • Hola soy de Argentina y viaje a Uruguay con el servicio premium. No se que paso pero me cambió el nombre de usuario de "-ar" a "-uy". El tema es que me siguen cobrando el servicio premium y no puedo ...
  • MattSuda
  • Spotify Star
  • 78 Views
  • 1 replies
  • 0 likes
  • Premium
  • 78 Views
  • 1 replies
  • 0 likes

Solved!! Cancel my Spotify

I am unable to cancel my Spotify. When I sign in I do not have the option "subscription". I send form to Spotify to cancel. No reply

  • Casual Listener
  • I am unable to cancel my Spotify. When I sign in I do not have the option "subscription". I send form to Spotify to cancel. No reply
  • MattSuda
  • Spotify Star
  • 299 Views
  • 6 replies
  • 0 likes
  • Premium
  • 299 Views
  • 6 replies
  • 0 likes

Current premium subscriber want to get student discount

I've been a premium subscriber for a few months, but I would like to get the student discount, as I go to University. How can I get this discount without remaking my account? Thanks

  • Newbie
  • I've been a premium subscriber for a few months, but I would like to get the student discount, as I go to University. How can I get this discount without remaking my account? Thanks
  • MattSuda
  • Spotify Star
  • 350 Views
  • 11 replies
  • 0 likes
  • Account
    Premium
  • 350 Views
  • 11 replies
  • 0 likes