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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 413096 Views
  • 965 replies
  • 108 likes
  • Account
  • 413096 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1180208 Views
  • 119 replies
  • 115 likes
  • Account
  • 1180208 Views
  • 119 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 101153 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 101153 Views
  • 68 replies
  • 10 likes

Unable to change account country

Hello,I am unable to change the country of my Spotify account from Switzerland to the United States after moving from Switzerland to the US. While in Siwtzerland, I signed up for Spotify Premium through my cell carrier, Orange (now called Salt). Ther...

  • Newbie
  • Hello, I am unable to change the country of my Spotify account from Switzerland to the United States after moving from Switzerland to the US.   While in Siwtzerland, I signed up for Spotify P...
  • Jordi
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • Account
  • 199 Views
  • 1 replies
  • 0 likes

Not feeling the love - can't change country

I've been trying over the past two weeks to change my country in my profile, but the option is greyed out constantly. I was able to update my postal code just fine, and my IP address recognizes that I'm in Canada (correctly). I thought perhaps it had...

  • Visitor
  • I've been trying over the past two weeks to change my country in my profile, but the option is greyed out constantly.  I was able to update my postal code just fine, and my IP address recognizes...
  • Dylanadler
  • Casual Listener
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
  • 207 Views
  • 1 replies
  • 0 likes

Solved!! Cannot use spotify premium

Downloaded the app to iPhone 6 and paid £12.99 for the monthly auto renew premium account on 5th May 2015. Today, suddenly premium features no longer available on my iPhone 6. Logged in to my spotify account via PC - says I'm on a free account - no e...

  • Casual Listener
  • Downloaded the app to iPhone 6 and paid £12.99 for the monthly auto renew premium account on 5th May 2015.   Today, suddenly premium features no longer available on my iPhone 6.   Logge...
  • uk_pooles
  • Casual Listener
  • 348 Views
  • 3 replies
  • 1 likes
  • Premium
  • 348 Views
  • 3 replies
  • 1 likes

account subscription

Hi, I recently I moved to Spain and I want to pay my subscription with a spanish card but I cannot. When I login through the web and I go to edit profile, the section change country is on gray color. I wanted to pay with my spanish card and it was no...

  • Casual Listener
  • Hi,   I recently I moved to Spain and I want to pay my subscription with a spanish card but I cannot. When I login through the web and I go to edit profile, the section change country is on gr...
  • rjimenez
  • Casual Listener
  • 200 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 200 Views
  • 2 replies
  • 0 likes

Can't login anymore

Hello i can't login to my account, only on the website spotify.com I can't login on my mobile, play.spotify.com and client. The same just happend for my brother? It says incorrect username and password. What to do? I have tried the contact form on sp...

  • Newbie
  • Hello i can't login to my account, only on the website spotify.com   I can't login on my mobile, play.spotify.com and client. The same just happend for my brother?   It says incorrect u...
  • laur_bbrask1
  • Newbie
  • 244 Views
  • 2 replies
  • 0 likes
  • Account
  • 244 Views
  • 2 replies
  • 0 likes

No spotify premium

I signed up for premium, but after 7 days when my trial period was over, I was on free again. I tried to cancel the subscription but on my account it says I don't have any subscription. So I figured everything was okay. But now, 30 days later, I'm ch...

  • Casual Listener
  • I signed up for premium, but after 7 days when my trial period was over, I was on free again. I tried to cancel the subscription but on my account it says I don't have any subscription. So I figured ...
  • Marmalade
  • Newbie
  • 224 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 224 Views
  • 4 replies
  • 0 likes

trying to subscribe to premium and getting error message

ok so my pre paid premium ended today, and i'm trying to subscribe to keep the premuim going but it's telling me there is no support at the moment to make this type of change to my subscription.

  • Casual Listener
  • ok so my pre paid premium ended today, and i'm trying to subscribe to keep the premuim going but it's telling me there is no support at the moment to make this type of change to my subscription. 
  • Sir_CoBra
  • Casual Listener
  • 368 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 368 Views
  • 3 replies
  • 0 likes

Premium

Just paid for one month premium subscription today but my subscription stills says "Free". I've signed in and out and reinstalled spotify already.

  • Newbie
  • Just paid for one month premium subscription today but my subscription stills says "Free". I've signed in and out and reinstalled spotify already.
  • Taylor
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 177 Views
  • 1 replies
  • 0 likes

Overcharged and cannot downgrade

My £9.99 per month premium subscription expired recently. I tried to re-subscribe today and when I did so I was instead charged £14.99 and put on a "family" subscription plan.Now I have no way to go back to normal £9.99 per month premium and cannot g...

  • Newbie
  • My £9.99 per month premium subscription expired recently. I tried to re-subscribe today and when I did so I was instead charged £14.99 and put on a "family" subscription plan. Now I have no way to g...
  • Daniel
  • Community Legend
  • 582 Views
  • 2 replies
  • 0 likes
  • Premium payment
    Subscriptions
  • 582 Views
  • 2 replies
  • 0 likes

change payment method

I tried to change my payment method but, it will not let me subscribe.

  • Newbie
  • I tried to change my payment method but, it will not let me subscribe.
  • Daniel
  • Community Legend
  • 245 Views
  • 2 replies
  • 0 likes
  • 245 Views
  • 2 replies
  • 0 likes

wrong display name

i joined spotify a while back never had any problems but i just noticed when i logged into my spotify desktop client that it is showing my display name as a facebook account name i had disabled about a year ago and i never signed up for spotify via f...

  • Regular
  • i joined spotify a while back never had any problems but i just noticed when i logged into my spotify desktop client that it is showing my display name as a facebook account name i had disabled about...
  • lucyb14
  • Casual Listener
  • 612 Views
  • 11 replies
  • 0 likes
  • Account
  • 612 Views
  • 11 replies
  • 0 likes

Solved!! Location available is only USA

Hi,I'm from Canada but I've download and create my Spotify account when I was in USA (I'm still in Florida) and now I want to go Premium but I'm not able to change my location, in fact the only location available is USA... Maybe it's something relate...

  • Newbie
  • Hi, I'm from Canada but I've download and create my Spotify account when I was in USA (I'm still in Florida) and now I want to go Premium but I'm not able to change my location, in fact the only l...
  • MattSuda
  • Spotify Star
  • 2182 Views
  • 1 replies
  • 0 likes
  • Windows
  • 2182 Views
  • 1 replies
  • 0 likes

Cancel Spotify

I downloaded Spotify on my iPhone and iTunes charged me $12 plus tax. It indicates on the receipt that I purchased the premium service with automatic renewal. When I sign into Spotify through the app or online it indicates that I have a "free" subscr...

  • Newbie
  • I downloaded Spotify on my iPhone and iTunes charged me $12 plus tax. It indicates on the receipt that I purchased the premium service with automatic renewal. When I sign into Spotify through the app...
  • MattSuda
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 218 Views
  • 1 replies
  • 0 likes

CD Baby upload

Hi! Via CD Baby I have uploaded our single which is officially released today May 18th. Is there a way influence availability TODAY on Spotify as we will be announcing our single release on national TV tonight. Cheers

  • Newbie
  • Hi!   Via CD Baby I have uploaded our single which is officially released today May 18th. Is there a way influence availability TODAY on Spotify as we will be announcing our single release on ...
  • Erkan_Yılmaz
  • Community Legend
  • 893 Views
  • 1 replies
  • 0 likes
  • Other
  • 893 Views
  • 1 replies
  • 0 likes

I have being incorrectly charged

Firstly, its awful that I can't email Spotify for support. Secondly, i have being charged after i had cancelled my service. How do I get this refunded?

  • Visitor
  • Firstly, its awful that I can't email Spotify for support.   Secondly, i have being charged after i had cancelled my service. How do I get this refunded?
  • Pete
  • Roadie
  • 341 Views
  • 8 replies
  • 0 likes
  • Account
  • 341 Views
  • 8 replies
  • 0 likes

I HAVE LOST MY UNLIMITED ACCOUNT-HE PERDIDO MI CUENTA UNLIMITED

I need help with this problem. I installed Spotify mobile, and changed to Premium by mistake and it has not been possible to undo it. In my account appears now Premium Account. I have been used the Unlimited account for years. I had no intention to c...

  • Casual Listener
  • I need help with this problem. I installed Spotify mobile, and changed to Premium by mistake and it has not been possible to undo it. In my account appears now Premium Account. I have been used the U...
  • carolainka
  • Casual Listener
  • 230 Views
  • 2 replies
  • 0 likes
  • Unlimited
  • 230 Views
  • 2 replies
  • 0 likes

My account

Hello I don't t know why but my account switched to premium trial and I don't want to pay any money. How can i cancel it?

  • Newbie
  • Hello I don't t know why but my account switched to premium trial and I don't want to pay any money. How can i cancel it?
  • Josh
  • Community Legend
  • 378 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 378 Views
  • 1 replies
  • 0 likes

I need to reverse my subscription charge

I have been charged 9.99 today and I cancelled. I do not have the funds for spotify as of now so I need the refund. I expect to be back next month.

  • Casual Listener
  • I have been charged 9.99 today and I cancelled. I do not have the funds for spotify as of now so I need the refund. I expect to be back next month.
  • atom1989
  • Community Legend
  • 617 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 617 Views
  • 3 replies
  • 0 likes

Spotify Account

HelloI've currently taken out a new contract with Vodafone which includes a new year premium spotify account.The account that I had last year have referred back to the basic free account with ads.So when I got my new device I created a new spotify ac...

  • Casual Listener
  • Hello I've currently taken out a new contract with Vodafone which includes a new year premium spotify account. The account that I had last year have referred back to the basic free account with ads...
  • MattSuda
  • Spotify Star
  • 256 Views
  • 7 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 256 Views
  • 7 replies
  • 0 likes