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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Christoflegend
  • Visitor
  • 251862 Views
  • 451 replies
  • 29 likes
  • Account
    Free
  • 251862 Views
  • 451 replies
  • 29 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12824 Views
  • 6 replies
  • 11 likes
  • Security
  • 12824 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 527729 Views
  • 989 replies
  • 113 likes
  • Account
  • 527729 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127794 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127794 Views
  • 74 replies
  • 12 likes

I can't cancel my spotify premium.

Whenever I go to th official website the link is not there for me to cancel, what do I do?

  • Newbie
  • Whenever I go to th official website the link is not there for me to cancel, what do I do?
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

Spotify account linked to different Facebook account and email address

Hello, Currently I have a problem with my Spotify account. When I log in to Spotify through my Facebook it appears that my account is linked to another email account. It does not make sense that my Spotify account is linked to my Facebook but at the ...

  • Newbie
  • Hello,   Currently I have a problem with my Spotify account.   When I log in to Spotify through my Facebook it appears that my account is linked to another email account.   It do...
  • 175 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Other
  • 175 Views
  • 0 replies
  • 0 likes

Premium free trial

Many times I have swiped available offline and clicked try 7 days free, but it simply just says oops something went wrong, let's try that again every time. Sometimes it will say activating premium with the loading signs but it always goes back to the...

  • Newbie
  • Many times I have swiped available offline and clicked try 7 days free, but it simply just says oops something went wrong, let's try that again every time. Sometimes it will say activating premium wi...
  • 222 Views
  • 0 replies
  • 1 likes
  • Premium
  • 222 Views
  • 0 replies
  • 1 likes

Please Add Spotify Radio Function to Sonos

Hi, I have a problem that when I login to Spotify with the app (on mac) it shows the error: "spotify your country does not match the one set in your profile" I checked, and it is set to USA and I'm in USA.I can login to the website, but not to the ap...

  • Newbie
  • Hi, I have a problem that when I login to Spotify with the app (on mac) it shows the error: "spotify your country does not match the one set in your profile"   I checked, and it is set to USA ...
  • 116 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 116 Views
  • 0 replies
  • 0 likes

Account hacked. Email changed, cannot log in - please help!

My Spotify premium account has been hacked. The email address has been changed so I am unable to log in to my own account to change my password or even delete the account. I tried submitting a form to customer service but that won't work either, as i...

  • Newbie
  • My Spotify premium account has been hacked. The email address has been changed so I am unable to log in to my own account to change my password or even delete the account. I tried submitting a form t...
  • 160 Views
  • 0 replies
  • 0 likes
  • Account
  • 160 Views
  • 0 replies
  • 0 likes

can't access my account and my account just disappeared

Hi, yesterday i updated spotify to spotify premium with the promo 0.99€ for 3 months and it was all ok.This morning i was usink my desktop and i decided to log in on my laptop to try some bluetooth speakers that i got, so while opening spotify on lap...

  • Newbie
  • Hi, yesterday i updated spotify to spotify premium with the promo  0.99€ for 3 months and it was all ok. This morning i was usink my desktop and i decided to log in on my laptop to try some blu...
  • 185 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
  • 185 Views
  • 0 replies
  • 0 likes

PREIMUM END DATE SAME DAY I SIGNED UP.

I've heard that when I signed up for the 3 month trial for premium for .99 cents i can cancel right after i paid and I can still get the 3 months of premium without worrying about the auto payment after 3 months. When i canceled, it gave me the end d...

  • Newbie
  • I've heard that when I signed up for the 3 month trial for premium for .99 cents i can cancel right after i paid and I can still get the 3 months of premium without worrying about the auto payment af...
  • 146 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 146 Views
  • 0 replies
  • 0 likes

How to delete facebook account without loosing spotify account and playlists?

So I have a premium account on spotify but is linked with my Facebook Account and I want to delete this facebook account that I have.So how can I delete my Facebook Account without loosing my Spotify Account and my playlists?I'm ok with deleting the ...

  • Newbie
  • So I have a premium account on spotify but is linked with my Facebook Account and I want to delete this facebook account that I have. So how can I delete my Facebook Account without loosing my Spoti...
  • 176 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 176 Views
  • 0 replies
  • 0 likes

Issues with Unauthorized payments / Student Account / Customer Service Awful!

Hi there, i have ended up having to come onto the forums after numerous emails to spotify have recently gone unanswered!I'm absolutely disgusted at the level of unprofessionalisim displayed here and find it shocking that they feel this is acceptable ...

  • Newbie
  • Hi there,   i have ended up having to come onto the forums after numerous emails to spotify have recently gone unanswered! I'm absolutely disgusted at the level of unprofessionalisim displaye...
  • 250 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Security
    Subscription
  • 250 Views
  • 0 replies
  • 0 likes

Subscription

Okay I thought I unsubscribe from spotify but apparently it charged me again for this month and I've had so much trouble with this so if I could just be unsuscribed and have my money back that would be great I just don't want it anymore so please ple...

  • Newbie
  • Okay I thought I unsubscribe from spotify but apparently it charged me again for this month and I've had so much trouble with this so if I could just be unsuscribed and have my money back that would ...
  • 176 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 176 Views
  • 0 replies
  • 0 likes

cant cancel subsription!

I have cancelled my account three months ago now... and to my surprise I see that I am still being charged for the premium service. I've logged in again today and went through the exact same "subscription cancellation" flow as I did earlier this year...

  • Newbie
  • I have cancelled my account three months ago now... and to my surprise I see that I am still being charged for the premium service. I've logged in again today and went through the exact same "su...
  • 181 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 181 Views
  • 0 replies
  • 0 likes

Subscription payment arrangements

is there any way to get premium services for periods longer than one month via a one-time installmentt, (say, 6 months or 1 year) rather than the monthly-recurring payment method? i am FAR MORE LIKELY to commit for Spotify's premium services in the a...

  • Roadie
  • is there any way to get premium services for periods longer than one month via a one-time installmentt, (say, 6 months or 1 year) rather than the monthly-recurring payment method? i am FAR MORE LIKEL...
  • 178 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 178 Views
  • 0 replies
  • 0 likes

B.S. "community" help...

Spotify needs to just simply help their darn customers. There are obviously countless numbers of people, that are getting screwed out of 99cents at a pop for something they aren't getting in return. The lack of support is atrocious.It may only be 99 ...

  • Casual Listener
  • Spotify needs to just simply help their darn customers. There are obviously countless numbers of people, that are getting screwed out of 99cents at a pop for something they aren't getting in return. ...
  • 189 Views
  • 0 replies
  • 0 likes
  • Other
    Subscription
  • 189 Views
  • 0 replies
  • 0 likes

My account "egangwer73" is linked to someone else's facebook

My account egangwer73, spotify premium is linked to "Lucy Margarita Privette"s facebook. It shows her profile picture and the activity shows up on her facebook. She's tried completely deleting the app from her phone and facebook and changing, but the...

  • Casual Listener
  • My account egangwer73, spotify premium is linked to "Lucy Margarita Privette"s facebook. It shows her profile picture and the activity shows up on her facebook. She's tried completely deleting the ap...
  • jennigirl
  • Newbie
  • 346 Views
  • 2 replies
  • 0 likes
  • 346 Views
  • 2 replies
  • 0 likes

Premium to Family Subscription

I just want to ask if i need to pay it already when i upgrade, because i just payed my subscription for 1 month 06-15-15 to 07-15-15.

  • Newbie
  • I just want to ask if i need to pay it already when i upgrade, because i just payed my subscription for 1 month 06-15-15 to 07-15-15.      
  • 129 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 129 Views
  • 0 replies
  • 0 likes

Charged twice for student premium, but can't be verified.

Hi, I was charged twice for the student premium service but after entering the info about my school, it says they can't confirm at this time that im a student. Yet, I'm still charged for the service...TWICE. Apart from the fact I'm actually a student...

  • Casual Listener
  • Hi, I was charged twice for the student premium service but after entering the info about my school, it says they can't confirm at this time that im a student. Yet, I'm still charged for the service....
  • Juancarlgomez
  • Regular
  • 702 Views
  • 3 replies
  • 1 likes
  • Other
    Premium
    Subscription
  • 702 Views
  • 3 replies
  • 1 likes

Charging me for 60 days free trial!

Hello, I ordered premium two days ago because of the 60 day free trial, but now I see on my bank account that you have charged me for it, which you shouldn't!I want my money back and have the 60 day free trial as it said and thereafter start paying f...

  • Newbie
  • Hello, I ordered premium two days ago because of the 60 day free trial, but now I see on my bank account that you have charged me for it, which you shouldn't! I want my money back and have the 60 da...
  • F0RM4TION
  • Newbie
  • 294 Views
  • 2 replies
  • 0 likes
  • Free
  • 294 Views
  • 2 replies
  • 0 likes

Gift card queries

I bought a spotify gift card from a local store using a self service checkout and plan to give it as a gift to a friend. I noticed it said on the card 'no value until activated at register'. When i scanned and bought it does that mean it activated or...

  • Newbie
  • I bought a spotify gift card from a local store using a self service checkout and plan to give it as a gift to a friend. I noticed it said on the card 'no value until activated at register'. When i s...
  • 183 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 183 Views
  • 0 replies
  • 0 likes

Spotify says i am abroad but i am not

So i have premium account for a couple of months. I live currently in france and used my french credit card to register with spotify. I do not know why today spotify decided i am "abroad" and does not let me log in. What do i do??? Tks

  • Newbie
  • So i have premium account for a couple of months. I live currently in france and used my french credit card to register with spotify. I do not know why today spotify decided i am "abroad" and does no...
  • 149 Views
  • 0 replies
  • 0 likes
  • Login
    Premium
  • 149 Views
  • 0 replies
  • 0 likes

I bought Premium but it won't give me the premium for my dad too?

I live in the same house and use the same devices as my father. We both have Spotify accounts and I was wondering why when I bought Spotify for 3 months for myself why he didn't get it as well? I had to gift him Spotify so he could listen to it himse...

  • Newbie
  • I live in the same house and use the same devices as my father. We both have Spotify accounts and I was wondering why when I bought Spotify for 3 months for myself why he didn't get it as well? I had...
  • 167 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 167 Views
  • 0 replies
  • 0 likes