Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 172220 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 172220 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11345 Views
  • 6 replies
  • 11 likes
  • Security
  • 11345 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515760 Views
  • 986 replies
  • 113 likes
  • Account
  • 515760 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125959 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125959 Views
  • 74 replies
  • 12 likes

Deleting Account

Hi I would like to delete my account. Thanks!

  • Newbie
  • Hi I would like to delete my account. Thanks!
  • DasPeter
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • Premium
  • 202 Views
  • 1 replies
  • 0 likes

Deleting account

I need to delete my account immediately, I accidentally posted something that had gotten me into a lot of trouble already and as there is no way to delete my activity j must resort to deleting my account. The problem is the email I have connected to ...

  • Visitor
  • I need to delete my account immediately, I accidentally posted something that had gotten me into a lot of trouble already and as there is no way to delete my activity j must resort to deleting my acc...
  • user-removed
  • Not applicable
  • 229 Views
  • 2 replies
  • 0 likes
  • Security
  • 229 Views
  • 2 replies
  • 0 likes

Solved!! How to show my playlists on facebook ?

On Facebook there is an option in music where it shows the playlists from spotify, most of my friends have their playlists there. How can I show my playlists on my profile ?I have my Spotify profile connected with Facebook.

  • Casual Listener
  • On Facebook there is an option in music where it shows the playlists from spotify, most of my friends have their playlists there. How can I show my playlists on my profile ? I have my Spotify profil...
  • carlostommas
  • Casual Listener
  • 12769 Views
  • 2 replies
  • 0 likes
  • Free
    Other
  • 12769 Views
  • 2 replies
  • 0 likes

problems trying to use an nus discount

Hi been trying to set up a subscription using my nus number,after filling in payment details then the nus card number and birthdate it just stays on that page. wont go any further. Now after tring a few times with different browsers it now wont let m...

  • Casual Listener
  • Hi been trying to set up a subscription using my nus number, after filling in payment details then the nus card number and birthdate it just stays on that page. wont go any further.   Now aft...
  • nigel1107
  • Casual Listener
  • 304 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 304 Views
  • 3 replies
  • 0 likes

Solved!! Also been charged for the 60 day free trial!

Hello,I subscribed to what I thought was the 60 day free trial, it all went through... and then I got a billing email saying I'd just subscribed to Premium for £9.99. I immediately cancelled my subscription but I now have a month of Premium which I d...

  • Newbie
  • Hello, I subscribed to what I thought was the 60 day free trial, it all went through... and then I got a billing email saying I'd just subscribed to Premium for £9.99.  I immediately cancelled ...
  • DasPeter
  • Community Legend
  • 426 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 426 Views
  • 1 replies
  • 0 likes

Solved!! SPOTIFY UNLIMITED

HALLO, BIN NICHT ZUFRIEDEN MIT IHR...WIESO IST IMMER versteckt unlimited version ich wollte unlimited wählen aber wegen euer SEHR SEHR SHER SCHLECHT (EIGENLICHT MEHR ALS DAS ABER DEN WORT ICH KANN HIER LEIDER NICHT NUTZEN.)einstellung habe ich premiu...

  • Newbie
  • HALLO, BIN NICHT ZUFRIEDEN MIT IHR...WIESO IST IMMER versteckt unlimited version ich wollte unlimited wählen aber wegen euer SEHR SEHR SHER SCHLECHT (EIGENLICHT MEHR ALS DAS ABER DEN WORT I...
  • Jordi
  • Community Legend
  • 330 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 330 Views
  • 1 replies
  • 0 likes

CAN SOMEONE HELP PLEASE?

I am trying to upgrade for the 60day trial period (right now on the 7 days trial) and when i try to upgrade it gives me the following error "Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact ou...

  • Regular
  • I am trying to upgrade for the 60day trial period (right now on the 7 days trial) and when i try to upgrade it gives me the following error   "Unfortunately, there is no support at the moment ...
  • user-removed
  • Not applicable
  • 243 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 243 Views
  • 3 replies
  • 0 likes

without receiving bonus 3 months free

Good to the whole community,a month ago I signed up as premium account to the promotion of three months free, I with no pleasant surprise that I did not get that bonus, someone knows what is that?I would like to continue this service, but I feel dece...

  • Newbie
  • Good to the whole community, a month ago I signed up as premium account to the promotion of three months free, I with no pleasant surprise that I did not get that bonus, someone knows what is that? ...
  • 164 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Subscription
  • 164 Views
  • 0 replies
  • 0 likes

desktop

I keep getting an error of "Spotify desktop client communication failed" when attempting to log into the desktop client through Facebook. I am logged into Facebook in the same browser, so any idea what I can do to remedey this issue?

  • Regular
  • I keep getting an error of "Spotify desktop client communication failed" when attempting to log into the desktop client through Facebook. I am logged into Facebook in the same browser, so a...
  • atom1989
  • Community Legend
  • 221 Views
  • 3 replies
  • 0 likes
  • Premium
  • 221 Views
  • 3 replies
  • 0 likes

My student discount got canceled but i have a year left!

is there someone I can get my student discount back?I have one year left and my discount got canceled.

  • Newbie
  • is there someone I can get my student discount back? I have one year left and my discount got canceled.
  • 179 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 179 Views
  • 0 replies
  • 0 likes

One Year Later *Still* 10K 'Your Music' Limit = Goodbye Spotify, Hello Apple.

I love Spotify. However, after a full year of 'not right now' being the only official response from Spotify on increasing the incredibly frustrating, flawed and buggy 10K 'Your Music' limit, I have no choice but to move to Apple Music.Spotify please ...

  • Newbie
  • I love Spotify.    However, after a full year of 'not right now' being the only official response from Spotify on increasing the incredibly frustrating, flawed and buggy 10K 'Your Music' ...
  • 223 Views
  • 0 replies
  • 3 likes
  • Account
    Other
    Premium
    Subscription
    Unlimited
  • 223 Views
  • 0 replies
  • 3 likes

Synching error

Hi, yesterday I had all my playlists available offline (mobile), but don't have them anymore. They're still existing on my lap top and mobile, but I can't make them available offline. When I start syncing them, it works for a while, but soon It says ...

  • Regular
  • Hi,   yesterday I had all my playlists available offline (mobile), but don't have them anymore. They're still existing on my lap top and mobile, but I can't make them available offline....
  • Acevell
  • Newbie
  • 477 Views
  • 3 replies
  • 0 likes
  • 477 Views
  • 3 replies
  • 0 likes

Solved!! Getting charged twice

I just got a massage from spotify that they are going to take 10€ from my bank account for premium this month. But I already paid for this month via ideal. So why do I have to pay again for June. If I already did that manually?

  • Casual Listener
  • I just got a massage from spotify that they are going to take 10€ from my bank account for premium this month. But I already paid for this month via ideal. So why do I have to pay again for June. If ...
  • mitchellbrox
  • Casual Listener
  • 368 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 368 Views
  • 3 replies
  • 0 likes

Country and Zipcode issue

Hi Spotify, I'm from the PH and I just moved here in the USA, when I edit my profile, Country and Zipcode doesn't appear only Email, Gender and Date of birth. Screentshot attached below. Thanks

  • Casual Listener
  • Hi Spotify,   I'm from the PH and I just moved here in the USA, when I edit my profile, Country and Zipcode doesn't appear only Email, Gender and Date of birth. Screentshot attached below. &n...
  • gambis
  • Newbie
  • 613 Views
  • 17 replies
  • 0 likes
  • Account
  • 613 Views
  • 17 replies
  • 0 likes

Someone else on my account

Hi, Someone is always connected on my Spotify account and he's removing my friends, my playlist, taking control of Spotify. I've changed the password twice and he always reconnect, i've removed him from the disconnected device authorized (when i came...

  • Casual Listener
  • Hi,   Someone is always connected on my Spotify account and he's removing my friends, my playlist, taking control of Spotify.  I've changed the password twice and he always reconnect, i'...
  • cirkuss
  • Casual Listener
  • 265 Views
  • 2 replies
  • 1 likes
  • Security
  • 265 Views
  • 2 replies
  • 1 likes

Not Eligible for Spotify Student

I'm trying to sign up for Spotify Student, but when I go online to subscribe, I get an error message that says that I am ineligible for the discount. The email that is tied to my account is my .edu email, so I don't think that that's the issue. My un...

  • Casual Listener
  • I'm trying to sign up for Spotify Student, but when I go online to subscribe, I get an error message that says that I am ineligible for the discount. The email that is tied to my account is my .edu e...
  • 28789
  • Casual Listener
  • 1145 Views
  • 10 replies
  • 0 likes
  • Premium
    Subscription
  • 1145 Views
  • 10 replies
  • 0 likes

My account has been hacked.

I've managed to log in via the facebook log in, but the email, password, postcode and date of birth have all changed.I managed to communicate to whomever has hacked it via song names, and they clearly know they've done it.Ive had this account for yea...

  • Newbie
  • I've managed to log in via the facebook log in, but the email, password, postcode and date of birth have all changed. I managed to communicate to whomever has hacked it via song names, and they clea...
  • user-removed
  • Not applicable
  • 236 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 236 Views
  • 1 replies
  • 0 likes

Solved!! Add spotify premium 30-day trial without billing info

OK, I want to listen to Pacemaker that has Spotify feature, but needs Premium, so I want to get the 30-day trial without billing info and cut it on the end of the subscription then end. I tried 7-day trial and I wasn't contented of it. Please read th...

  • Casual Listener
  • OK, I want to listen to Pacemaker that has Spotify feature, but needs Premium, so I want to get the 30-day trial without billing info and cut it on the end of the subscription then end. I tried 7-day...
  • kenlauescuadro
  • Casual Listener
  • 496 Views
  • 3 replies
  • 0 likes
  • Premium
  • 496 Views
  • 3 replies
  • 0 likes

Spotify do not show all the artists I follow

I have a free account. I follow more than 100 artists, but on the label: my music-artists, 25 artists only appear.

  • Casual Listener
  • I have a free account. I follow more than 100 artists, but on the label: my music-artists, 25 artists only appear.
  • 170 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 170 Views
  • 0 replies
  • 0 likes

Can't upgrade with student discount

I already have a Spotify account which is showing as free. I want to upgrade it to premium but use my student discount.When I follow the link to the student discount page I enter my payment details no problem.However the next page it wants to verify ...

  • Visitor
  • I already have a Spotify account which is showing as free. I want to upgrade it to premium but use my student discount. When I follow the link to the student discount page I enter my payment details...
  • Mattosaurus
  • Community Legend
  • 362 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 362 Views
  • 5 replies
  • 0 likes