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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88847 Views

9 replies

2 likes

Account
Login
  • 88847 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

758771 Views

18 replies

29 likes

  • 758771 Views
  • 18 replies
  • 29 likes

Changing from Spotify Premium to the U.S. Student Discount not working?

I subscribed to Spotify Premium during the $0.99 for 3 months deal at the end of 2014 in December and was recently upgraded to the normal payment of $9.99/month, but I know that I qualify for the U.S. Student Discount and when I go to change my setti...

Casual Listener

I subscribed to Spotify Premium during the $0.99 for 3 months deal at the end of 2014 in December and was recently upgraded to the normal payment of $9.99/month, but I know that I qualify for the U.S...

Armlazoitt

Casual Listener

411 Views

5 replies

2 likes

Other
Premium
Subscription
  • 411 Views
  • 5 replies
  • 2 likes

cannot redeem spotfiy gift card

hi my name is tommy i've baught a spotify gift card today and everytime i try to redeem the code it says "Unfortunately this Premium code does not seem to be valid. Try again or contact customer service." can anyone help me with this issue ?

Visitor

hi my name is tommy i've baught a spotify gift card today and everytime i try to redeem the code it says "Unfortunately this Premium code does not seem to be valid. Try again or contact customer serv...

chimp11

Casual Listener

1707 Views

10 replies

0 likes

Premium
  • 1707 Views
  • 10 replies
  • 0 likes

Account Stuck In Free Mode

A few days ago I noticed my Spotify account was in Free mode so I thought I needed to update my payment info or something. Well I log on and it does show I have not been charged yet for my current month, but it will not let me pay to bring my account...

Visitor

A few days ago I noticed my Spotify account was in Free mode so I thought I needed to update my payment info or something. Well I log on and it does show I have not been charged yet for my current mo...

Jordi

Community Legend

396 Views

1 replies

0 likes

Account
Premium
  • 396 Views
  • 1 replies
  • 0 likes

Spotify on sonos and iPhone

hi guys, forgive me if this question has already been asked but if I have a premium account and am signed into it on my sonos system do I have to sign out of it to play spotify on my iPhone via the app when out and about? Or does it work on both at t...

Casual Listener

hi guys, forgive me if this question has already been asked but if I have a premium account and am signed into it on my sonos system do I have to sign out of it to play spotify on my iPhone via the a...

MattSuda

Spotify Star

234 Views

1 replies

0 likes

Account
Premium
Subscription
  • 234 Views
  • 1 replies
  • 0 likes

Living abroad wanting Premium

Hey there, I am currently having an issue where Spotify does not allow me to get Premium as "credit card country does not match country for spotify profile". The problem is that I live in Germany, however, I have all my income from Denmark and theref...

Newbie

Hey there,   I am currently having an issue where Spotify does not allow me to get Premium as "credit card country does not match country for spotify profile". The problem is that I live in Ge...

MichaelW

Community Legend

214 Views

1 replies

0 likes

Account
Premium
Subscription
  • 214 Views
  • 1 replies
  • 0 likes

Account hacked?

When I log in using my iphone app through facebook, it takes me to an account that is completely blank. All my playlists are gone, my saved songs are gone, all the people I follow are gone. It doesn't have my name, just username XXXXX.Then, when I us...

Casual Listener

When I log in using my iphone app through facebook, it takes me to an account that is completely blank.  All my playlists are gone, my saved songs are gone, all the people I follow are gone. &nb...

Pricilla

Spotify

1302 Views

8 replies

0 likes

Account
Login
Security
  • 1302 Views
  • 8 replies
  • 0 likes

Spotify desktop client communication failed.

I'm getting this message when I try to log in from my PC through Facebook. I've uninstalled, and reinstalled. I've confirmed my payment info... I can't figure out why I can't log in. Help?

Newbie

I'm getting this message when I try to log in from my PC through Facebook. I've uninstalled, and reinstalled.  I've confirmed my payment info...  I can't figure out why I can't log in. &nbs...

Jordi

Community Legend

253 Views

1 replies

0 likes

Account
  • 253 Views
  • 1 replies
  • 0 likes

Can't add more songs to the offline mode

Hey!I'm using spotify in my iPod Touch and I was adding music to listen to in the offline mode but it just stopped syncrhonizing. I already check and the limit of songs in the offline mode which is like 3300 and I just have 1600 until now. Do you kno...

Casual Listener

Hey! I'm using spotify in my iPod Touch and I was adding music to listen to in the offline mode but it just stopped syncrhonizing. I already check and the limit of songs in the offline mode which is...

vsancheza11

Casual Listener

352 Views

2 replies

0 likes

Other
Premium
  • 352 Views
  • 2 replies
  • 0 likes

spotify student discount problem?

On their website it clearly says you can still get the discount while you are a premium member but when i tried to change it tells me this: "Sorry, you cannot sign up for a student discount while being on Premium." What gives? can anyone help me? Wha...

Newbie

 On their website it clearly says you can still get the discount while you are a premium member but when i tried to change it tells me this:  "Sorry, you cannot sign up for a student discou...

MattSuda

Spotify Star

328 Views

1 replies

0 likes

Premium
Subscription
  • 328 Views
  • 1 replies
  • 0 likes

Student Subscription nus extra, not working

Hello People! Right so my problem currently lies in trying to get a student subscription. I hold a UK NUS extra card in my hand and after visiting thewww.spotify.com/uk/Student/I reach a page with 2 buttons. One on the right says "NUS extra, get prem...

Newbie

Hello People!   Right so my problem currently lies in trying to get a student subscription. I hold a UK NUS extra card in my hand and after visiting the www.spotify.com/uk/Student/ I reach a...

MattSuda

Spotify Star

323 Views

1 replies

0 likes

Login
Other
Premium
Subscription
  • 323 Views
  • 1 replies
  • 0 likes

cant buy premium again

Hi, i had premium until yesterday 4/1/15 and was great but today i found out that i dont have it anymore and when i try to buy it it tells me there is a problem with my credit card or the provider is having issues, cheked this out and no problems wit...

Casual Listener

Hi,   i had premium until yesterday 4/1/15 and was great but today i found out that i dont have it anymore and when i try to buy it it tells me there is a problem with my credit card or the pr...

271 Views

0 replies

0 likes

Account
Free
Premium
Subscription
  • 271 Views
  • 0 replies
  • 0 likes

Can't pay for Premium?

Hey guys, So as you can see above, I can't pay for premium. When I click subscribe, I don't get taken to a payment screen or anything, it just stays here. I've tried clearing my cache/cookies/etc. When my partner logs in there is no problem with his ...

Visitor

  Hey guys,   So as you can see above, I can't pay for premium. When I click subscribe, I don't get taken to a payment screen or anything, it just stays here. I've tried clearing my cach...

Solmoy

Newbie

832 Views

1 replies

0 likes

Subscription
  • 832 Views
  • 1 replies
  • 0 likes

Trouble with using my account on the Playstation 4

So I was trying to google a solution for an easy way to use my Facebook/Spotify account for PS4 and couldn't manage to do it because I have an issue. I registered my account with an E-Mail address I have no idea what the password is - so I went on Fa...

Newbie

So I was trying to google a solution for an easy way to use my Facebook/Spotify account for PS4 and couldn't manage to do it because I have an issue. I registered my account with an E-Mail address I ...

MichaelW

Community Legend

344 Views

1 replies

0 likes

Login
  • 344 Views
  • 1 replies
  • 0 likes

Charged for 30 day Premium free trial

Hi I saw an email from Spotify last month that told me I could try Premium out for free for 30 days. I visited your site, and clicked on the link for the free 30 day trial. It asked me for my bank details, however I supplied these in good faith, thin...

Regular

Hi   I saw an email from Spotify last month that told me I could try Premium out for free for 30 days. I visited your site, and clicked on the link for the free 30 day trial.   It asked...

shaz84

Regular

717 Views

2 replies

0 likes

Free
Premium
Subscription
  • 717 Views
  • 2 replies
  • 0 likes

Can't unsubscribe premium (getting an error)

Hi, I tried many times to unsubscribe from the premium offer but everytime I'm getting an error on the last step, when asked to login into Facebook. After logging to Facebook I'm redirected to Spotify's site which show the following error: Oops! Some...

Casual Listener

Hi,   I tried many times to unsubscribe from the premium offer but everytime I'm getting an error on the last step, when asked to login into Facebook.   After logging to Facebook I'm re...

avetisk

Casual Listener

245 Views

1 replies

0 likes

Premium
Subscription
  • 245 Views
  • 1 replies
  • 0 likes

Facebook

My partner and I signed up for a Spotify Trial through our cell phone provider, Sprint. Both accounts were opened through our Facebook accounts. Our trial ended and our accounts were switched to a FREE account. All was okay at that point. We decided ...

Casual Listener

My partner and I signed up for a Spotify Trial through our cell phone provider, Sprint.   Both accounts were opened through our Facebook accounts.   Our trial ended and our accoun...

205 Views

0 replies

0 likes

Other
Subscription
  • 205 Views
  • 0 replies
  • 0 likes

Pop Up Ads when Opening Free Version

I don't care for when Spotify puts Fidelio ads and such that block my access immediately upon opening. You are making it more likely that I will not patronize that firm.

Newbie

I don't care for when Spotify puts Fidelio ads and such that block my access immediately upon opening.  You are making it more likely that I will not patronize that firm.

MattSuda

Spotify Star

2281 Views

1 replies

0 likes

Login
  • 2281 Views
  • 1 replies
  • 0 likes

Solved!! Vodafone + Spotify 6 months free

Can I use the 6 months of free Spotify with Vodafone even if I've already had a 1 month free with Spotify 2 years ago?

Casual Listener

Can I use the 6 months of free Spotify with Vodafone even if I've already had a 1 month free with Spotify 2 years ago? 

Isil90

Casual Listener

602 Views

2 replies

0 likes

Subscription
  • 602 Views
  • 2 replies
  • 0 likes

After upgraded to premium, no free trial?

i just purchased premium today. And i was already charged. I though there was still a free trial?

Casual Listener

i just purchased premium today. And i was already charged. I though there was still a free trial?

MattSuda

Spotify Star

239 Views

3 replies

0 likes

Account
Free
Premium
Subscription
  • 239 Views
  • 3 replies
  • 0 likes