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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420754 Views
  • 965 replies
  • 108 likes
  • Account
  • 420754 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186159 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186159 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103349 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103349 Views
  • 69 replies
  • 10 likes

Charged €99.90 for 30 day free trial

My mum put her debit card details in for the 30 day free trial but I've received an email and she has been charged €99.90. Can you let me know how we can apply for a refund as this was not what we applied for and can ill afford. Many thanks

  • Casual Listener
  • My mum put her debit card details in for the 30 day free trial but I've received an email and she has been charged €99.90. Can you let me know how we can apply for a refund as this was not what we ap...
  • Slainé2410
  • Casual Listener
  • 365 Views
  • 6 replies
  • 0 likes
  • Free
  • 365 Views
  • 6 replies
  • 0 likes

Why is my premium canceled

I've had my spotify premium account for a while. now its suddenly gone and its acting like i never had premium in the first place. Is there any way to fix it or am i screwed

  • Newbie
  • I've had my spotify premium account for a while. now its suddenly gone and its acting like i never had premium in the first place. Is there any way to fix it or am i screwed 
  • meahtenoha
  • Spotify
  • 189 Views
  • 1 replies
  • 0 likes
  • Premium
  • 189 Views
  • 1 replies
  • 0 likes

Please Help With Student Discount!!!

Okay.. So I've been trying to sign up for spotify's U.S. Student discount for about 2 weeks now. At first I was having trouble with SheerID verifying I was a college student. Today I finally got an email from them saying that they verified me and I s...

  • Newbie
  • Okay.. So I've been trying to sign up for spotify's U.S. Student discount for about 2 weeks now.   At first I was having trouble with SheerID verifying I was a college student. Today I finally...
  • Pete
  • Roadie
  • 276 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 276 Views
  • 2 replies
  • 0 likes

No recommendations on discovery tab

I use spotify for almost two weeks. The discovery tab is still empty on my android en my windows pc. Is this a bug? Or will my recommendations appear after a longer time?

  • Visitor
  • I use spotify for almost two weeks. The discovery tab is still empty on my android en my windows pc. Is this a bug? Or will my recommendations appear after a longer time?
  • Al31
  • Newbie
  • 331 Views
  • 2 replies
  • 0 likes
  • Account
  • 331 Views
  • 2 replies
  • 0 likes

Merged accounts - missing playlists

Hello all!Recently i had problem with logging with facebook functionality, thus i've created new account solely with my e-mail adresss. Problem begun when i've searched for a friends with facebook account. This merged my new account with facebook cre...

  • Casual Listener
  • Hello all! Recently i had problem with logging with facebook functionality, thus i've created new account solely with my e-mail adresss. Problem begun when i've searched for a friends with facebook ...
  • pancor
  • Casual Listener
  • 406 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Other
  • 406 Views
  • 2 replies
  • 0 likes

I didn't get the 0.99$ promotion and got over charged

Hi all,I signed up for the 0.99 promotion this Saturday and after I submitted the payment. Spotify said that I was charged for 9.99 for it. Indeed, my credit card was charged 9.99 dollars instead of 0.99$. I sent a message through the spotify contact...

  • Casual Listener
  • Hi all, I signed up for the 0.99 promotion this Saturday and after I submitted the payment. Spotify said that I was charged for 9.99 for it. Indeed, my credit card was charged 9.99 dollars instead o...
  • Pete
  • Roadie
  • 388 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Premium
  • 388 Views
  • 4 replies
  • 0 likes

How can I upgrade to Spotify Student (Germany) when I already have Spotify Premium?

Hey Guys,Like the title already says. I can´t find any setting to upgrade my PREMIUM Account to Spotify student. Is it only possible when I am new at Spotify and want to sign a new contract? If yes, can I then just end my now contract and get a new o...

  • Newbie
  • Hey Guys, Like the title already says. I can´t find any setting to upgrade my PREMIUM Account to Spotify student. Is it only possible when I am new at Spotify and want to sign a new contract? If yes...
  • MattSuda
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 224 Views
  • 1 replies
  • 0 likes

Spotify not accepting Credit Card or Paypal

I am a Irish customer and have tried numerous times to upgrade my account to Premium but Spotify won't accept the Credit Card. It's a Mastercard and is working for any other transactions. I've set up a Paypal account with the card but still refuses t...

  • Newbie
  • I am a Irish customer and have tried numerous times to upgrade my account to Premium but Spotify won't accept the Credit Card. It's a Mastercard and is working for any other transactions. I've set up...
  • akeminc90
  • Newbie
  • 3515 Views
  • 17 replies
  • 1 likes
  • 3515 Views
  • 17 replies
  • 1 likes

My Band's album "brightside" new EP is listed under another bands profile with the same name

Hey all, I am an artist in a band called "Brightside" Our new EP called "west of Lincoln" was recently released through tune core, but unfortunately it posted under another band also called "brightside" that is not our band. Does anyone have advice o...

  • Newbie
  • Hey all,   I am an artist in a band called "Brightside"  Our new EP called "west of Lincoln" was recently released through tune core, but unfortunately it posted under another band also ...
  • 175 Views
  • 0 replies
  • 0 likes
  • Other
  • 175 Views
  • 0 replies
  • 0 likes

Change premium subscription to 3 months

Wanted to buy premium using the month deal (3 months per $0.99 ) mistakenly paid 1 month for the regular price. Can I change it?

  • Newbie
  • Wanted to buy premium using the month deal (3 months per $0.99 ) mistakenly paid 1 month for the regular price. Can I change it?
  • 165 Views
  • 0 replies
  • 0 likes
  • Premium
  • 165 Views
  • 0 replies
  • 0 likes

Set device password option won't send email for password!

I need to set a password, so I go to the spotify website, select "set device password", click "send email to set password", and then it confirms "An email featuring your device username and a link to set your password has been sent to (my email)" -- ...

  • Newbie
  • I need to set a password, so I go to the spotify website, select "set device password", click "send email to set password", and then it confirms "An email featuring your device username and a link to...
  • Mattosaurus
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • Account
  • 297 Views
  • 1 replies
  • 0 likes

does anyone know how to cancel Spotify subscription needing a good customer service number

I need Assistance with cancellation of service I do not recall giving Spotify authorization to take money from my bank account please assist me as soon as possible and cancelling the service and receiving credit for money taken thank you for your ass...

  • Casual Listener
  • I need Assistance with cancellation of service I do not recall giving Spotify authorization to take money from my bank account please assist me as soon as possible and cancelling the service and rece...
  • vianey1971
  • Casual Listener
  • 301 Views
  • 4 replies
  • 0 likes
  • 301 Views
  • 4 replies
  • 0 likes

Solved!! delete account completely !

I want to delete my account completely from spotify, how do I do that?

  • Visitor
  • I want to delete my account completely from spotify, how do I do that?
  • DasPeter
  • Community Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • Account
  • 301 Views
  • 1 replies
  • 0 likes

Solved!! how to delete account that is connected to facebook.

Hi, i was wondering how i can delete my account, since i singed up via facebook, it will not let me use a contact form. It tells me my email is not valid and it will not let me change it.. please help me find a solution.. thanks!

  • Visitor
  • Hi, i was wondering how i can delete my account, since i singed up via facebook, it will not let me use a contact form. It tells me my email is not valid and it will not let me change it.. please hel...
  • user-removed
  • Not applicable
  • 630 Views
  • 5 replies
  • 0 likes
  • Account
    Other
  • 630 Views
  • 5 replies
  • 0 likes

Unable to change account country

Hello,I am unable to change the country of my Spotify account from Switzerland to the United States after moving from Switzerland to the US. While in Siwtzerland, I signed up for Spotify Premium through my cell carrier, Orange (now called Salt). Ther...

  • Newbie
  • Hello, I am unable to change the country of my Spotify account from Switzerland to the United States after moving from Switzerland to the US.   While in Siwtzerland, I signed up for Spotify P...
  • Jordi
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • Account
  • 200 Views
  • 1 replies
  • 0 likes

Not feeling the love - can't change country

I've been trying over the past two weeks to change my country in my profile, but the option is greyed out constantly. I was able to update my postal code just fine, and my IP address recognizes that I'm in Canada (correctly). I thought perhaps it had...

  • Visitor
  • I've been trying over the past two weeks to change my country in my profile, but the option is greyed out constantly.  I was able to update my postal code just fine, and my IP address recognizes...
  • Dylanadler
  • Casual Listener
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
  • 208 Views
  • 1 replies
  • 0 likes

Solved!! Cannot use spotify premium

Downloaded the app to iPhone 6 and paid £12.99 for the monthly auto renew premium account on 5th May 2015. Today, suddenly premium features no longer available on my iPhone 6. Logged in to my spotify account via PC - says I'm on a free account - no e...

  • Casual Listener
  • Downloaded the app to iPhone 6 and paid £12.99 for the monthly auto renew premium account on 5th May 2015.   Today, suddenly premium features no longer available on my iPhone 6.   Logge...
  • uk_pooles
  • Casual Listener
  • 350 Views
  • 3 replies
  • 1 likes
  • Premium
  • 350 Views
  • 3 replies
  • 1 likes

account subscription

Hi, I recently I moved to Spain and I want to pay my subscription with a spanish card but I cannot. When I login through the web and I go to edit profile, the section change country is on gray color. I wanted to pay with my spanish card and it was no...

  • Casual Listener
  • Hi,   I recently I moved to Spain and I want to pay my subscription with a spanish card but I cannot. When I login through the web and I go to edit profile, the section change country is on gr...
  • rjimenez
  • Casual Listener
  • 200 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 200 Views
  • 2 replies
  • 0 likes

Can't login anymore

Hello i can't login to my account, only on the website spotify.com I can't login on my mobile, play.spotify.com and client. The same just happend for my brother? It says incorrect username and password. What to do? I have tried the contact form on sp...

  • Newbie
  • Hello i can't login to my account, only on the website spotify.com   I can't login on my mobile, play.spotify.com and client. The same just happend for my brother?   It says incorrect u...
  • laur_bbrask1
  • Newbie
  • 244 Views
  • 2 replies
  • 0 likes
  • Account
  • 244 Views
  • 2 replies
  • 0 likes

No spotify premium

I signed up for premium, but after 7 days when my trial period was over, I was on free again. I tried to cancel the subscription but on my account it says I don't have any subscription. So I figured everything was okay. But now, 30 days later, I'm ch...

  • Casual Listener
  • I signed up for premium, but after 7 days when my trial period was over, I was on free again. I tried to cancel the subscription but on my account it says I don't have any subscription. So I figured ...
  • Marmalade
  • Newbie
  • 225 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 225 Views
  • 4 replies
  • 0 likes