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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • _carlosoliva_
  • Newbie
  • 396534 Views
  • 944 replies
  • 107 likes
  • Account
  • 396534 Views
  • 944 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170553 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170553 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98850 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98850 Views
  • 68 replies
  • 10 likes

Got charged twice for student discount but only finished the subscription process once.

Hello. I have had the regular 9.99 subscription for a while now, and decided to switch using my student discount.For my school, I had to manually verify my school, the first time I did this and entered my card, it charged me before my school got veri...

  • Newbie
  • Hello. I have had the regular 9.99 subscription for a while now, and decided to switch using my student discount. For my school, I had to manually verify my school, the first time I did this and ent...
  • MattSuda
  • Spotify Star
  • 315 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 315 Views
  • 1 replies
  • 0 likes

NUS discount not working

I've been trying to use my NUS extra student discount and when I get the option to choose 'Uni days' or 'Nus Extra' and I click on it, it goes to my account and says 'oops, something went wrong'. I've tried using a different browser and i've used inc...

  • Visitor
  • I've been trying to use my NUS extra student discount and when I get the option to choose 'Uni days' or 'Nus Extra' and I click on it, it goes to my account and says 'oops, something went wrong'. I'v...
  • MattSuda
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • Premium
  • 154 Views
  • 1 replies
  • 0 likes

Can't activate the offer or 3 months for $0.99 with paypal

I can't pay with paypal. After the paypal session ends it redirects me to a blank page on spotify.My account for spotify is: oviteodor

  • Newbie
  • I can't  pay with paypal. After the paypal session ends it redirects me to a blank page on spotify. My account for spotify is: oviteodor
  • MattSuda
  • Spotify Star
  • 311 Views
  • 1 replies
  • 0 likes
  • Premium
  • 311 Views
  • 1 replies
  • 0 likes

My mom keeps being charged even though i canceled..

Ok so, my mom is furious because you keep charging us it says that all 3 of the accounts i made are free, and not paid, yet my mom just got her bank of america paper and it says 03/06 Spotify USA 877-778-1161 NY Reference number 4577, could we please...

  • Casual Listener
  • Ok so, my mom is furious because you keep charging us it says that all 3 of the accounts i made are free, and not paid, yet my mom just got her bank of america paper and it says 03/06 Spotify USA 877...
  • MattSuda
  • Spotify Star
  • 250 Views
  • 6 replies
  • 1 likes
  • Account
    Other
    Subscription
  • 250 Views
  • 6 replies
  • 1 likes

Double Payment with 2 different Payment methods

Originally when i was signing up for premium; i was signing up using the student discount for the $4.99. I gave my debit card information and hit submit but it never went through successfully. I went ahead and payed using my paypal account but for th...

  • Newbie
  • Originally when i was signing up for premium; i was signing up using the student discount for the $4.99. I gave my debit card information and hit submit but it never went through successfully. I went...
  • MattSuda
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 197 Views
  • 1 replies
  • 0 likes

Solved!! 3 month $1 subscription -> student discount?

So I was considering getting Premium, but I'm not sure what the best deal is. Apparently the student discount cannot be combined with any other deals, so I'm not sure if my plan would work. What I would like to do is do the 3-month $1 trial, then use...

  • Casual Listener
  • So I was considering getting Premium, but I'm not sure what the best deal is. Apparently the student discount cannot be combined with any other deals, so I'm not sure if my plan would work. What I wo...
  • MattSuda
  • Spotify Star
  • 3295 Views
  • 1 replies
  • 1 likes
  • Premium
  • 3295 Views
  • 1 replies
  • 1 likes

2 accounts

I should have a free subscription through my mobile phone provider so far I have been charged every month and now the service is not working as my mobile phone provider states I have 2 accounts( one free one chargeable )my user name and email address...

  • Newbie
  • I should have a free subscription through my mobile phone provider so far I have been charged every month and now the service is not working as my mobile phone provider states I have 2 accounts( one ...
  • MattSuda
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 97 Views
  • 1 replies
  • 0 likes

No puedo accerder a mi cuenta premium

Hola quisieran que me ayudaran con este problema ya que no puedo acceder a mi cuenta premium. Tampoco puedo cambiar mi informacion de pago desde hace mas o menos un mes. Espero y puedan resolver esta situacion lo mas pronto posible. Gracias.

  • Newbie
  • Hola quisieran que me ayudaran con este problema ya que no puedo acceder a mi cuenta premium. Tampoco puedo cambiar mi informacion de pago desde hace mas o menos un mes. Espero y puedan resolver esta...
  • MattSuda
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • Premium
  • 112 Views
  • 1 replies
  • 0 likes

el soporte no me contesta

el soporte me mando un auto bot y le mande otro correo y no pasa nada no se porque no puedo pagar mi cuenta premium dice que hay errer en el pago ayuda plis

  • Newbie
  • el soporte me mando un auto bot y le mande otro correo y no pasa nada no se porque no puedo pagar mi cuenta premium dice que hay  errer en el pago ayuda plis 
  • MattSuda
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 254 Views
  • 1 replies
  • 0 likes

I paid to get the 3 months for 99 cents promotion but i didn't get it

I'm from Milan, and today my dad give it to me a 10 euros gift card, so i saw there is a promotion to pay 99 cents for three months. Well i paid but now my account is premium just for one month!!It seems like i didn't get the promotion, why? i never ...

  • Newbie
  • I'm from Milan, and today my dad give it to me a 10 euros gift card, so i saw there is a promotion to pay 99 cents for three months. Well i paid but now my account is premium just for one month!! It...
  • MattSuda
  • Spotify Star
  • 322 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 322 Views
  • 1 replies
  • 0 likes

Reset subscription status

Hi, I initially signed up for spotify premium via my vodafone uk contract then transfered a new number onto my vodafone account. During that process my vodafone account was wiped, I and I lost premium. When I tried to get It back I accidentally charg...

  • Newbie
  • Hi, I initially signed up for spotify premium via my vodafone uk contract then transfered a new number onto my vodafone account. During that process my vodafone account was wiped, I and I lost premiu...
  • MattSuda
  • Spotify Star
  • 378 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 378 Views
  • 1 replies
  • 0 likes

Solved!! Facebook does not unlink

Hi!I created my spotify account way back before there was any facebook integration, then I linked to facebook when that came, didn't like it so I disconnected from facebook (I don't even have the spotify app on my facebook account any more). But when...

  • Gig Goer
  • Hi! I created my spotify account way back before there was any facebook integration, then I linked to facebook when that came, didn't like it so I disconnected from facebook (I don't even have the...
  • MattSuda
  • Spotify Star
  • 908 Views
  • 20 replies
  • 0 likes
  • Account
  • 908 Views
  • 20 replies
  • 0 likes

Subscription became free

I paid for premium on april 26th, my order number is 32648463856078, I paid 1 month recurrent payment with credit card. Now it shows I am on Spotify Free. On my laptop, on my iPhone, and iPad. It even shows I am a free user on the subscription page o...

  • Casual Listener
  • I paid for premium on april 26th, my order number is  32648463856078, I paid 1 month recurrent payment with credit card. Now it shows I am on Spotify Free. On my laptop, on my iPhone, and i...
  • MattSuda
  • Spotify Star
  • 215 Views
  • 3 replies
  • 2 likes
  • Account
    Premium
    Subscription
  • 215 Views
  • 3 replies
  • 2 likes

Help me

Dear readers, im from the netherlands. Now i use spotify premium and i pay €10 every mond. I few days ago i got me a new higher tv service called kpn, they gave me a free spotify premium service but i have already a account where i pay for every mond...

  • Newbie
  • Dear readers, im from the netherlands. Now i use spotify premium and i pay €10 every mond. I few days ago i got me a new higher tv service called kpn, they gave me a free spotify premium service but ...
  • MattSuda
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Unlimited
  • 104 Views
  • 1 replies
  • 0 likes

Movint to germany - cant change my location

So I just moved to germany and now i wanted to have the local version of spotify. I cant change the country tho. Its grayed out, I got my self a prepaied code in a store but I dont want to waste it in case it will not work. So is it possible to chang...

  • Newbie
  • So I just moved to germany and now i wanted to have the local version of spotify. I cant change the country tho. Its grayed out, I got my self a prepaied code in a store but I dont want to waste it i...
  • MattSuda
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • Premium
  • 114 Views
  • 1 replies
  • 0 likes

Premium Subscription - Cannot Charge

I started Premium subscription on the trial a few months ago and then continued subscribing. During that time, charges were successfully made to my Citi Advantage mastercard. Then I get an email indicating that payment cannot be received so premium i...

  • Newbie
  • I started Premium subscription on the trial a few months ago and then continued subscribing.  During that time, charges were successfully made to my Citi Advantage mastercard.  Then I get a...
  • MattSuda
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 110 Views
  • 1 replies
  • 0 likes

Using Spotify at work without facebook?

Hello, i created my spotify account a long time ago with my facebook login. I now want to use my spotify account at work, but i do not want to be logged in to facebook at my work place. So in theory i should be able to log in to spotify with my usern...

  • Newbie
  • Hello, i created my spotify account a long time ago with my facebook login. I now want to use my spotify account at work, but i do not want to be logged in to facebook at my work place. So in theory ...
  • MattSuda
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
  • 165 Views
  • 1 replies
  • 0 likes

Adjusting Premium Membership Rate?

So, I've been using Spotify Premium for quite some time, and I've always paid the $9.99 rate. When I first began my subscription, the student pricing was not available. As a student, and would rather pay that rate than the $9.99. How do I go about ge...

  • Newbie
  • So, I've been using Spotify Premium for quite some time, and I've always paid the $9.99 rate. When I first began my subscription, the student pricing was not available. As a student, and would...
  • MattSuda
  • Spotify Star
  • 139 Views
  • 2 replies
  • 0 likes
  • Premium
  • 139 Views
  • 2 replies
  • 0 likes

Premium became free after just one day!

Yesterday I paid for the recent offer, $9.00 MXN for 3 months (I'm from México) and cancelled the auto renewal, but there was a message that said I could still have the premium features for the 3 months I paid for (until August). So, today I logged i...

  • Casual Listener
  • Yesterday I paid for the recent offer, $9.00 MXN for 3 months (I'm from México) and cancelled the auto renewal, but there was a message that said I could still have the premium features for the 3 mon...
  • MattSuda
  • Spotify Star
  • 248 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 248 Views
  • 5 replies
  • 0 likes

Windows Phone offline experience

Hi, I just subscribed to Premium. I tried to make my playlists available offline, but the status is freezed at "Downloading 0%". I tried uninstalling the app and installing it again and it does the same. The phone is a Lumia 920. Anyone has a clue on...

  • Newbie
  • Hi,   I just subscribed to Premium. I tried to make my playlists available offline, but the status is freezed at "Downloading 0%". I tried uninstalling the app and installing it again and it d...
  • Jason
  • Spotify Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • Premium
  • 190 Views
  • 1 replies
  • 0 likes