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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 156995 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 156995 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10630 Views
  • 3 replies
  • 10 likes
  • Security
  • 10630 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 507302 Views
  • 985 replies
  • 112 likes
  • Account
  • 507302 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124516 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124516 Views
  • 74 replies
  • 12 likes

Charged 3 times

Just checked my credit card bill and I've had £9.99 charged 3 times this month. I've been a subscriber for years so this isn't user error.How do I get this resolved and refunded?

  • Regular
  • Just checked my credit card bill and I've had £9.99 charged 3 times this month. I've been a subscriber for years so this isn't user error. How do I get this resolved and refunded?
  • atom1989
  • Community Legend
  • 367 Views
  • 4 replies
  • 2 likes
  • Account
    Premium
    Subscription
  • 367 Views
  • 4 replies
  • 2 likes

can't get premium account back

I am trying to activated spotify premium with an activation code and my email adres. but he says my email address isn't correct. Can you help me?

  • Casual Listener
  • I am trying to activated spotify premium with an activation code and my email adres. but he says my email address isn't correct. Can you help me?
  • ln_peters
  • Casual Listener
  • 218 Views
  • 1 replies
  • 0 likes
  • Premium
  • 218 Views
  • 1 replies
  • 0 likes

Como assino uma conta Familia? Pois não acho dentro do APP uma opção!

Queria mudar minha conta premium para uma conta familia mais não acho opção para isso nem no APP para Android nem para PC me ajudem!

  • Visitor
  • Queria mudar minha conta premium para uma conta familia mais não acho opção para isso nem no APP para Android nem para PC me ajudem!
  • Jason
  • Spotify Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

My account

Necesito ayuda por favor hice dos cargos a mi tarjeta y aún no tengo premium ya reinicie mi cuenta y nada que hago?

  • Newbie
  • Necesito ayuda por favor hice dos cargos a mi tarjeta y aún no tengo premium ya reinicie mi cuenta y nada que hago?
  • Jason
  • Spotify Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Got Premium but it is not connecting through Fido

I created an account without going through Fido. I should have Premium through Fido but it is not connecting. Can my user ID and email be reset or deleted so I can try to connect properly? Thanks for your help!

  • Newbie
  • I created an account without going through Fido. I should have Premium through Fido but it is not connecting. Can my user ID and email be reset or deleted so I can try to connect properly? Thanks for...
  • Jason
  • Spotify Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 205 Views
  • 1 replies
  • 0 likes

Two accounts that I can't link

Hi, I have two accounts:one linked with fb but the other just my Gmail. How can I link both? I tried to delete one of them but I couldn't either. Thanks for your help.

  • Visitor
  • Hi, I have two accounts:one linked with fb but the other just my Gmail. How can I link both? I tried to delete one of them but I couldn't either. Thanks for your help.
  • Jason
  • Spotify Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • Account
  • 153 Views
  • 1 replies
  • 0 likes

Remove facebook login and use email

Hi is there anyway I can change my login details ?I want wrid of fb but cant delete it due to me only being able to login to my spotify via fb credentials.

  • Casual Listener
  • Hi is there anyway I can change my login details ? I want wrid of fb but cant delete it due to me only being able to login to my spotify via fb credentials.
  • Jason
  • Spotify Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • Account
  • 202 Views
  • 1 replies
  • 0 likes

I need help in deleting account linked to Facebook and make a new one using the same email address.

I emailed customer service but they haven't gotten back to me yet. I was hoping the admins or the support team could delete the account I have that's connected to Facebook. I want to make a new account but the problem is that is says I'm using the sa...

  • Newbie
  • I emailed customer service but they haven't gotten back to me yet. I was hoping the admins or the support team could delete the account I have that's connected to Facebook. I want to make a new accou...
  • Jason
  • Spotify Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • Account
  • 276 Views
  • 1 replies
  • 0 likes

Inquiry about student discount re-verification

Hi community, I'm currently on the Spotify US student discount plan and want to know if Spotify will notify once 12 months have passed (from when I first got on this student plan) to re-verify my student status. Otherwise, will Spotify automatically ...

  • Newbie
  • Hi community,   I'm currently on the Spotify US student discount plan and want to know if Spotify will notify once 12 months have passed (from when I first got on this student plan) to re-veri...
  • Jason
  • Spotify Legend
  • 324 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 324 Views
  • 1 replies
  • 0 likes

Unselected songs are removed

Hi, My problem is that when i try to remove a marked song from my playlist,another "random" song will be removed instead (surely there is a pattern,but since I have no clue which song that is removed instead its difficult to figureout anything on my ...

  • Newbie
  • Hi,   My problem is that when i try to remove a marked song from my playlist, another "random" song will be removed instead (surely there is a pattern, but since I have no clue which song th...
  • Jason
  • Spotify Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • Other
  • 161 Views
  • 1 replies
  • 0 likes

Cannot log into Spotify iOS app

I am a Spotify user and I have the Spotify app on my iPhone. Before it used to work perfectly, but recently I restored my iPhone with iTunes. I reinstalled the Spotify app; but, when I try to log in I get the error message that my email address is al...

  • Visitor
  • I am a Spotify user and I have the Spotify app on my iPhone. Before it used to work perfectly, but recently I restored my iPhone with iTunes. I reinstalled the Spotify app; but, when I try to log in ...
  • Jason
  • Spotify Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • Account
  • 162 Views
  • 1 replies
  • 0 likes

Solved!! Premium 2 month trial isn't working

After doubting for a few weeks wether to subscribe to spotify or not, an e-mail from Spotify Netherlands with a 60-days free trial period finally set me off. Since I was using Spotify on my iPad I pressed the button 'try premium'. Silly me! Wrong! Of...

  • Newbie
  • After doubting for a few weeks wether to subscribe to spotify or not, an e-mail from Spotify Netherlands with a 60-days free trial period finally set me off. Since I was using Spotify on my iPad I pr...
  • Jason
  • Spotify Legend
  • 712 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 712 Views
  • 1 replies
  • 0 likes

FALHA AO ENTRAR "vc só pode usar o Spotify fora do país por 14 dias"

Nao consigo entrar mais no Spotify.Aparece msg de falha dizendo q "só posso usar fora do pais por 14 dias".Isso esta ocorrendo ha meses.Ja removi o app do facebook e cadastrei de novo. Instalei e desinstalei o app e tentei recasdastrar c meu email, m...

  • Newbie
  • Nao consigo entrar mais no Spotify. Aparece msg de falha dizendo q "só posso usar fora do pais por 14 dias". Isso esta ocorrendo ha meses. Ja removi o app do facebook e cadastrei de novo. Instalei...
  • Jason
  • Spotify Legend
  • 954 Views
  • 1 replies
  • 0 likes
  • Login
  • 954 Views
  • 1 replies
  • 0 likes

problems

hey I want to colse my facebook so I need u help!I've been canceled the subscription.when will u free up my email address from this account!I also would like move the playlist to new account!

  • Newbie
  • hey I want to colse my facebook so I need u help! I've been canceled the subscription. when will u free up my email address from this account! I also would like move the playlist to new account!
  • Jason
  • Spotify Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 155 Views
  • 1 replies
  • 0 likes

Recovering lost playlists from old account.

I used to have a spotify account, but it was linked to my facebook account. I deleted my facebook account and was never able to go back into my spotify account, then I had to create this one. Is there any way to recover my old playlists from the old ...

  • Newbie
  • I used to have a spotify account, but it was linked to my facebook account. I deleted my facebook account and was never able to go back into my spotify account, then I had to create this one. Is ther...
  • Jason
  • Spotify Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 222 Views
  • 1 replies
  • 0 likes

Just signed up for premium trial - Renewal Date wrong?

I just signed up for a 3 month premium trial. Now my account says my subscription will renew (tomorrow's date) at the full subscription amount. Is this a mistake or something that needs to be corrected?

  • Newbie
  • I just signed up for a 3 month premium trial.  Now my account says my subscription will renew (tomorrow's date) at the full subscription amount.  Is this a mistake or something that needs t...
  • Jason
  • Spotify Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 207 Views
  • 1 replies
  • 0 likes

spotify support doesn't respond?

Just curious, How long does it take Spotify Support to respond to open tickets? I don't want to spam them. I believe my account got hacked and someone went and changed the email address my account is associated with. I can't log in with my password. ...

  • Casual Listener
  • Just curious,   How long does it take Spotify Support to respond to open tickets?  I don't want to spam them.  I believe my account got hacked and someone went and changed the email ...
  • user-removed
  • Not applicable
  • 623 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 623 Views
  • 3 replies
  • 0 likes

commercial breaks

first of all, i have no problems with the commercials. but i have noticed that when i listen on my desktop theres a 10 second cross fade between the end of the song and the start of the break. whereas when i listen to my mobile device the break will ...

  • Newbie
  • first of all, i have no problems with the commercials.  but i have noticed that when i listen on my desktop theres a 10 second cross fade between the end of the song and the start of the break.&...
  • Jason
  • Spotify Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • Other
  • 175 Views
  • 1 replies
  • 0 likes

Hacked but no help!!

Hi! Can anyone tell me what spotify support is up to if there is one.. I cant log in to my account since 10 days and i cant reset password all of sudden. Tried to get some help from spotify twice without any result. Any help would be appreciated sinc...

  • Casual Listener
  • Hi!   Can anyone tell me what spotify support is up to if there is one..   I cant log in to my account since 10 days and i cant reset password all of sudden.   Tried to get some ...
  • user-removed
  • Not applicable
  • 260 Views
  • 4 replies
  • 0 likes
  • Login
    Premium
    Security
  • 260 Views
  • 4 replies
  • 0 likes

payment

Hello, I have a problem with payment. I have a free acount, but every month from my card go out EUR 6,99, with text: SPOTIFY Spotify Premiu London GBR.

  • Newbie
  • Hello,   I have a problem with payment. I have a free acount, but every month from my card go out EUR 6,99, with text: SPOTIFY Spotify Premiu London GBR.  
  • user-removed
  • Not applicable
  • 266 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 266 Views
  • 1 replies
  • 0 likes