Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Just checked my credit card bill and I've had £9.99 charged 3 times this month. I've been a subscriber for years so this isn't user error.How do I get this resolved and refunded?
I am trying to activated spotify premium with an activation code and my email adres. but he says my email address isn't correct. Can you help me?
Queria mudar minha conta premium para uma conta familia mais não acho opção para isso nem no APP para Android nem para PC me ajudem!
Necesito ayuda por favor hice dos cargos a mi tarjeta y aún no tengo premium ya reinicie mi cuenta y nada que hago?
I created an account without going through Fido. I should have Premium through Fido but it is not connecting. Can my user ID and email be reset or deleted so I can try to connect properly? Thanks for your help!
Hi, I have two accounts:one linked with fb but the other just my Gmail. How can I link both? I tried to delete one of them but I couldn't either. Thanks for your help.
Hi is there anyway I can change my login details ?I want wrid of fb but cant delete it due to me only being able to login to my spotify via fb credentials.
I emailed customer service but they haven't gotten back to me yet. I was hoping the admins or the support team could delete the account I have that's connected to Facebook. I want to make a new account but the problem is that is says I'm using the sa...
Hi community, I'm currently on the Spotify US student discount plan and want to know if Spotify will notify once 12 months have passed (from when I first got on this student plan) to re-verify my student status. Otherwise, will Spotify automatically ...
Hi, My problem is that when i try to remove a marked song from my playlist,another "random" song will be removed instead (surely there is a pattern,but since I have no clue which song that is removed instead its difficult to figureout anything on my ...
I am a Spotify user and I have the Spotify app on my iPhone. Before it used to work perfectly, but recently I restored my iPhone with iTunes. I reinstalled the Spotify app; but, when I try to log in I get the error message that my email address is al...
After doubting for a few weeks wether to subscribe to spotify or not, an e-mail from Spotify Netherlands with a 60-days free trial period finally set me off. Since I was using Spotify on my iPad I pressed the button 'try premium'. Silly me! Wrong! Of...
Nao consigo entrar mais no Spotify.Aparece msg de falha dizendo q "só posso usar fora do pais por 14 dias".Isso esta ocorrendo ha meses.Ja removi o app do facebook e cadastrei de novo. Instalei e desinstalei o app e tentei recasdastrar c meu email, m...
hey I want to colse my facebook so I need u help!I've been canceled the subscription.when will u free up my email address from this account!I also would like move the playlist to new account!
I used to have a spotify account, but it was linked to my facebook account. I deleted my facebook account and was never able to go back into my spotify account, then I had to create this one. Is there any way to recover my old playlists from the old ...
I just signed up for a 3 month premium trial. Now my account says my subscription will renew (tomorrow's date) at the full subscription amount. Is this a mistake or something that needs to be corrected?
Just curious, How long does it take Spotify Support to respond to open tickets? I don't want to spam them. I believe my account got hacked and someone went and changed the email address my account is associated with. I can't log in with my password. ...
first of all, i have no problems with the commercials. but i have noticed that when i listen on my desktop theres a 10 second cross fade between the end of the song and the start of the break. whereas when i listen to my mobile device the break will ...
Hi! Can anyone tell me what spotify support is up to if there is one.. I cant log in to my account since 10 days and i cant reset password all of sudden. Tried to get some help from spotify twice without any result. Any help would be appreciated sinc...
Hello, I have a problem with payment. I have a free acount, but every month from my card go out EUR 6,99, with text: SPOTIFY Spotify Premiu London GBR.