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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 338 Views
  • 0 replies
  • 6 likes
  • Security
  • 338 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 437106 Views
  • 970 replies
  • 108 likes
  • Account
  • 437106 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1194566 Views
  • 119 replies
  • 116 likes
  • Account
  • 1194566 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106558 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106558 Views
  • 70 replies
  • 11 likes

E-Card Gift Not Send

Hi everyone, I'm living one problem. I'm bought a E-Card for friend, I Choose Reservation date is today but E-Card did not send friend mail. What do I need to send? Waitign for helps. Thanks.

  • Casual Listener
  • Hi everyone, I'm living one problem.   I'm bought a E-Card for friend, I Choose Reservation date is today but E-Card did not send friend mail.   What do I need to send?   Waitign...
  • rootturk
  • Casual Listener
  • 215 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 215 Views
  • 2 replies
  • 0 likes

Solved!! Why did they send me here instead of helping?

Does anyone have an email or phone number for a live person at Spotify? I purchased a gift card that can't be returned because the receipt says it is activated but the code doesn't work. I asked for help throught the website form but just got an emai...

  • Regular
  • Does anyone have an email or phone number for a live person at Spotify?  I purchased a gift card that can't be returned because the receipt says it is activated but the code doesn't work.  ...
  • MattSuda
  • Spotify Star
  • 365 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 365 Views
  • 3 replies
  • 0 likes

Swap with mobile plan

Hi there, I've been paying for Spotify Premium for a couple of years and now have it free with my new mobile plan - how do I cancel and how do I do it without deleting my music? Thanks

  • Visitor
  • Hi there, I've been paying for Spotify Premium for a couple of years and now have it free with my new mobile plan - how do I cancel and how do I do it without deleting my music? Thanks 🙂
  • Taylor
  • Community Legend
  • 150 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 150 Views
  • 1 replies
  • 0 likes

Account hacked? Customer service not responding.

A week ago I wrote to customer service that someone has swapped my email account settings and password! Unfortunately, no one responded to my problem and today when I attempting to log into Spotify... I see the information that there is no such accou...

  • Newbie
  • A week ago I wrote to customer service that someone has swapped my email account settings and password!   Unfortunately, no one responded to my problem and today when I attempting to log into ...
  • user-removed
  • Not applicable
  • 179 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 179 Views
  • 2 replies
  • 0 likes

Billed a day early

I was billed a day early it was set to bill me on 5-20 and it billed me on 5-19. I cancelled my subscription on 5-19, it billed me anyways and it says that I am a free user. I was planning on regestering as a student, but with no way to contact custo...

  • Casual Listener
  • I was billed a day early it was set to bill me on 5-20 and it billed me on 5-19.  I cancelled my subscription on 5-19, it billed me anyways and it says that I am a free user.  I was plannin...
  • Kishijoten
  • Casual Listener
  • 174 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 174 Views
  • 1 replies
  • 0 likes

Cant pay for premium

I paid for premium and the 30 days are over. But now it sais that there is a problem. I cant pay for premium and its pretty annoying...

  • Casual Listener
  • I paid for premium and the 30 days are over. But now it sais that there is a problem. I cant pay for premium and its pretty annoying...
  • atom1989
  • Community Legend
  • 256 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 256 Views
  • 3 replies
  • 0 likes

Subscription set to expire on May 20th, was charged on the 19th instead.

Hello all, As title suggested, I was going to cancel the subscription before finding out that I was charged for next month subscription today (May 19th) even though it is set to expire on the 20th. As much as I love Spotify, I want to ask what is the...

  • Newbie
  • Hello all,   As title suggested, I was going to cancel the subscription before finding out that I was charged for next month subscription today (May 19th) even though it is set to ex...
  • 177 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 177 Views
  • 0 replies
  • 0 likes

"Liked from Radio" Playlist back.

I deleted my playlist a while back. I would like to get it back. I've emailed Spotify but only received emails congraulating me on moving ranks from Regular and Music Fan. The links I've clicked on that I've seen on post will just say i do not have a...

  • Casual Listener
  • I deleted my playlist a while back. I would like to get it back. I've emailed Spotify but only received emails congraulating me on moving ranks from Regular and Music Fan. The links I've clicked on t...
  • missareli
  • Casual Listener
  • 256 Views
  • 2 replies
  • 0 likes
  • 256 Views
  • 2 replies
  • 0 likes

i payed for Premium, it's been debited on my credit card but i can only access the free version.

Hello. I've payed for Spotify Premium. Spotify's making a promo here in Brazil (3 months for 1,99 brazilian reais) and i decided to join. My 7 day trial expired and now i'm back in the free version, although i've payed for the premium version. It's b...

Captura de Tela 2015-05-19 às 15.00.01.png Captura de Tela 2015-05-19 às 15.00.59.png
  • Casual Listener
  • Hello.   I've payed for Spotify Premium. Spotify's making a promo here in Brazil (3 months for 1,99 brazilian reais) and i decided to join.   My 7 day trial expired and now i'm back in ...
  • MattSuda
  • Spotify Star
  • 354 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 354 Views
  • 3 replies
  • 0 likes

Solved!! I want to delete my account, but I just get automated emails

Hey there. I've seen how this a regular issue in this community, but I am too experiencing some difficulty in deleting my account.It is weird how is weird to do this simple task here at Spotify. Anyway, please someone help me?I am a Deezer user the i...

  • Visitor
  • Hey there. I've seen how this a regular issue in this community, but I am too experiencing some difficulty in deleting my account. It is weird how is weird to do this simple task here at Spotify. &...
  • user-removed
  • Not applicable
  • 395 Views
  • 2 replies
  • 0 likes
  • Account
  • 395 Views
  • 2 replies
  • 0 likes

Showing wrong Name from wrong Facebook profile

Hi, my issue might be pretty simple. My original non-Facebook Spotify account was accidentally linked afterwards to the wrong Facebook profile. Now linked to correct one, it's still showing name and photo from the wrong one. What can be done here?Ple...

  • Casual Listener
  • Hi,   my issue might be pretty simple.   My original non-Facebook Spotify account was accidentally linked afterwards to the wrong Facebook profile. Now linked to correct one, it's still...
  • atom1989
  • Community Legend
  • 374 Views
  • 3 replies
  • 0 likes
  • Account
  • 374 Views
  • 3 replies
  • 0 likes

No Spotify Premium

I paid for Spotify premium almost 3 weeks ago and still remain using the free version. At first Spotify would not accept my payment for an unknown reason, but then I used PayPal and it went through. However, after taking my money, I'm still on the fr...

  • Casual Listener
  • I paid for Spotify premium almost 3 weeks ago and still remain using the free version. At first Spotify would not accept my payment for an unknown reason, but then I used PayPal and it went thro...
  • OviiiOne
  • Community Legend
  • 351 Views
  • 7 replies
  • 0 likes
  • Premium
    Subscription
  • 351 Views
  • 7 replies
  • 0 likes

Trouble Paying for Premium

Im trying to pay for the premium account. It keep giving me the attached message. So frustrating not being able to talk to live person. I just want the premium account. Oops, seems your card or payment provider is having a bad day. I just used the ca...

  • Regular
  • Im trying to pay for the premium account.  It keep giving me the attached message.  So frustrating not being able to talk to live person.  I just want the premium account.   Oop...
  • dedurant1925
  • Newbie
  • 193 Views
  • 2 replies
  • 0 likes
  • 193 Views
  • 2 replies
  • 0 likes

Charged for two accounts

I just bought spotify primium. I am a college student and tried to sign up for the student spotify primium deal, but my school was not recongnized. So, I instead signed up for the normal primium account. I just looked at my credit cards activity and ...

  • Newbie
  • I just bought spotify primium. I am a college student and tried to sign up for the student spotify primium deal, but my school was not recongnized. So, I instead signed up for the normal primium acco...
  • atom1989
  • Community Legend
  • 132 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 132 Views
  • 1 replies
  • 0 likes

Brazilian Premium account - payment card being rejected

December last year I made use of a special offer - three months premium service for R$4.99. Being happy with the service, Ive been subscribed to until the 13th of May, which is when I got a notification about a problem with my payment and I was back ...

  • Newbie
  • December last year I made use of a special offer - three months premium service for R$4.99. Being happy with the service, Ive been subscribed to until the 13th of May, which is when I got a notificat...
  • atom1989
  • Community Legend
  • 2026 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 2026 Views
  • 1 replies
  • 0 likes

Spotify is charging me extra?

Hey - I have been paying the student premium fee for spotify for the past year, however the last few months spotify has started charging me the regular fee - without any warning or notice. I am still a student and will be for a couple more years so I...

  • Visitor
  • Hey -   I have been paying the student premium fee for spotify for the past year, however the last few months spotify has started charging me the regular fee - without any warning or notice. I...
  • atom1989
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 163 Views
  • 1 replies
  • 0 likes

Solved!! Deleted facebook need to transfer songs to new account

Hello i just deleted my Facebook and cannot open my Spotify account becasue when i registered it was done with my facebook account. I have now opened a new spotify account with my email and need to get my old songs to this new account. How do i do th...

  • Newbie
  • Hello i just deleted my Facebook and cannot open my Spotify account becasue when i registered it was done with my facebook account. I have now opened a new spotify account with my email and need to g...
  • atom1989
  • Community Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 317 Views
  • 1 replies
  • 0 likes

Mod Please Help

For some reason my sprint account was charged twice every month. Once i received a lower payment amount after you guys took away sprint pay i noticed you were charging me twice every month! Please just credit me the extra I payed for, I love your ser...

  • Casual Listener
  • For some reason my sprint account was charged twice every month. Once i received a lower payment amount after you guys took away sprint pay i noticed you were charging me twice every month! Please ju...
  • atom1989
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • Account
  • 168 Views
  • 1 replies
  • 0 likes

Change my account email?

Hi! I have forgot my password and my Spotify account is registered on an email account I have no longer access to. So forgot password does not work. How can I change to a new active email? And I have paid for Premium so I can not just sign up for a n...

  • Newbie
  • Hi!    I have forgot my password and my Spotify account is registered on an email account I have no longer access to.  So forgot password does not work.    How can I cha...
  • atom1989
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • Account
  • 153 Views
  • 1 replies
  • 0 likes