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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1705 Views
  • 0 replies
  • 7 likes
  • Security
  • 1705 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 446591 Views
  • 970 replies
  • 108 likes
  • Account
  • 446591 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199317 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199317 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108501 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108501 Views
  • 72 replies
  • 11 likes

Subscription set to expire on May 20th, was charged on the 19th instead.

Hello all, As title suggested, I was going to cancel the subscription before finding out that I was charged for next month subscription today (May 19th) even though it is set to expire on the 20th. As much as I love Spotify, I want to ask what is the...

  • Newbie
  • Hello all,   As title suggested, I was going to cancel the subscription before finding out that I was charged for next month subscription today (May 19th) even though it is set to ex...
  • 182 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 182 Views
  • 0 replies
  • 0 likes

"Liked from Radio" Playlist back.

I deleted my playlist a while back. I would like to get it back. I've emailed Spotify but only received emails congraulating me on moving ranks from Regular and Music Fan. The links I've clicked on that I've seen on post will just say i do not have a...

  • Casual Listener
  • I deleted my playlist a while back. I would like to get it back. I've emailed Spotify but only received emails congraulating me on moving ranks from Regular and Music Fan. The links I've clicked on t...
  • missareli
  • Casual Listener
  • 260 Views
  • 2 replies
  • 0 likes
  • 260 Views
  • 2 replies
  • 0 likes

i payed for Premium, it's been debited on my credit card but i can only access the free version.

Hello. I've payed for Spotify Premium. Spotify's making a promo here in Brazil (3 months for 1,99 brazilian reais) and i decided to join. My 7 day trial expired and now i'm back in the free version, although i've payed for the premium version. It's b...

Captura de Tela 2015-05-19 às 15.00.01.png Captura de Tela 2015-05-19 às 15.00.59.png
  • Casual Listener
  • Hello.   I've payed for Spotify Premium. Spotify's making a promo here in Brazil (3 months for 1,99 brazilian reais) and i decided to join.   My 7 day trial expired and now i'm back in ...
  • MattSuda
  • Spotify Star
  • 362 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 362 Views
  • 3 replies
  • 0 likes

Solved!! I want to delete my account, but I just get automated emails

Hey there. I've seen how this a regular issue in this community, but I am too experiencing some difficulty in deleting my account.It is weird how is weird to do this simple task here at Spotify. Anyway, please someone help me?I am a Deezer user the i...

  • Visitor
  • Hey there. I've seen how this a regular issue in this community, but I am too experiencing some difficulty in deleting my account. It is weird how is weird to do this simple task here at Spotify. &...
  • user-removed
  • Not applicable
  • 404 Views
  • 2 replies
  • 0 likes
  • Account
  • 404 Views
  • 2 replies
  • 0 likes

Showing wrong Name from wrong Facebook profile

Hi, my issue might be pretty simple. My original non-Facebook Spotify account was accidentally linked afterwards to the wrong Facebook profile. Now linked to correct one, it's still showing name and photo from the wrong one. What can be done here?Ple...

  • Casual Listener
  • Hi,   my issue might be pretty simple.   My original non-Facebook Spotify account was accidentally linked afterwards to the wrong Facebook profile. Now linked to correct one, it's still...
  • atom1989
  • Community Legend
  • 375 Views
  • 3 replies
  • 0 likes
  • Account
  • 375 Views
  • 3 replies
  • 0 likes

No Spotify Premium

I paid for Spotify premium almost 3 weeks ago and still remain using the free version. At first Spotify would not accept my payment for an unknown reason, but then I used PayPal and it went through. However, after taking my money, I'm still on the fr...

  • Casual Listener
  • I paid for Spotify premium almost 3 weeks ago and still remain using the free version. At first Spotify would not accept my payment for an unknown reason, but then I used PayPal and it went thro...
  • OviiiOne
  • Community Legend
  • 355 Views
  • 7 replies
  • 0 likes
  • Premium
    Subscription
  • 355 Views
  • 7 replies
  • 0 likes

Trouble Paying for Premium

Im trying to pay for the premium account. It keep giving me the attached message. So frustrating not being able to talk to live person. I just want the premium account. Oops, seems your card or payment provider is having a bad day. I just used the ca...

  • Regular
  • Im trying to pay for the premium account.  It keep giving me the attached message.  So frustrating not being able to talk to live person.  I just want the premium account.   Oop...
  • dedurant1925
  • Newbie
  • 197 Views
  • 2 replies
  • 0 likes
  • 197 Views
  • 2 replies
  • 0 likes

Charged for two accounts

I just bought spotify primium. I am a college student and tried to sign up for the student spotify primium deal, but my school was not recongnized. So, I instead signed up for the normal primium account. I just looked at my credit cards activity and ...

  • Newbie
  • I just bought spotify primium. I am a college student and tried to sign up for the student spotify primium deal, but my school was not recongnized. So, I instead signed up for the normal primium acco...
  • atom1989
  • Community Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 136 Views
  • 1 replies
  • 0 likes

Brazilian Premium account - payment card being rejected

December last year I made use of a special offer - three months premium service for R$4.99. Being happy with the service, Ive been subscribed to until the 13th of May, which is when I got a notification about a problem with my payment and I was back ...

  • Newbie
  • December last year I made use of a special offer - three months premium service for R$4.99. Being happy with the service, Ive been subscribed to until the 13th of May, which is when I got a notificat...
  • atom1989
  • Community Legend
  • 2058 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 2058 Views
  • 1 replies
  • 0 likes

Spotify is charging me extra?

Hey - I have been paying the student premium fee for spotify for the past year, however the last few months spotify has started charging me the regular fee - without any warning or notice. I am still a student and will be for a couple more years so I...

  • Visitor
  • Hey -   I have been paying the student premium fee for spotify for the past year, however the last few months spotify has started charging me the regular fee - without any warning or notice. I...
  • atom1989
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 167 Views
  • 1 replies
  • 0 likes

Solved!! Deleted facebook need to transfer songs to new account

Hello i just deleted my Facebook and cannot open my Spotify account becasue when i registered it was done with my facebook account. I have now opened a new spotify account with my email and need to get my old songs to this new account. How do i do th...

  • Newbie
  • Hello i just deleted my Facebook and cannot open my Spotify account becasue when i registered it was done with my facebook account. I have now opened a new spotify account with my email and need to g...
  • atom1989
  • Community Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 323 Views
  • 1 replies
  • 0 likes

Mod Please Help

For some reason my sprint account was charged twice every month. Once i received a lower payment amount after you guys took away sprint pay i noticed you were charging me twice every month! Please just credit me the extra I payed for, I love your ser...

  • Casual Listener
  • For some reason my sprint account was charged twice every month. Once i received a lower payment amount after you guys took away sprint pay i noticed you were charging me twice every month! Please ju...
  • atom1989
  • Community Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • Account
  • 171 Views
  • 1 replies
  • 0 likes

Change my account email?

Hi! I have forgot my password and my Spotify account is registered on an email account I have no longer access to. So forgot password does not work. How can I change to a new active email? And I have paid for Premium so I can not just sign up for a n...

  • Newbie
  • Hi!    I have forgot my password and my Spotify account is registered on an email account I have no longer access to.  So forgot password does not work.    How can I cha...
  • atom1989
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • Account
  • 157 Views
  • 1 replies
  • 0 likes

charged then cancelled.

I was charged $9.99 on May 19, which was exactly 2:15 ago. Like a dummy I panicked and cancelled the subscription. Now my question, will they refund the money? Or can I still get the month of premium? My status says something like "...recurring cance...

  • Newbie
  • I was charged $9.99 on May 19, which was exactly 2:15 ago. Like a dummy I panicked and cancelled the subscription. Now my question, will they refund the money? Or can I still get the month of premium...
  • atom1989
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 207 Views
  • 1 replies
  • 0 likes

Thinks I'm in a different country

I'm trying to login through facebook as a first time user, and it tells me that I'm in a different country, and this needs to be changed on facebook. My current city on facebook is Brooklyn, NY. How can I fix this?

  • Newbie
  • I'm trying to login through facebook as a first time user, and it tells me that I'm in a different country, and this needs to be changed on facebook. My current city on facebook is Brooklyn, NY. How ...
  • atom1989
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • Account
  • 200 Views
  • 1 replies
  • 0 likes

account stolen/banned

i was using spotify app on my laptop and then suddenly got kicked out of my account. i tried to log in after that but it said my password is wrong so i tried to reset my password. website says there should a mail with directions and a link to reset m...

  • Newbie
  • i was using spotify app on my laptop and then suddenly got kicked out of my account. i tried to log in after that but it said my password is wrong so i tried to reset my password. website says there ...
  • Taylor
  • Community Legend
  • 676 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 676 Views
  • 1 replies
  • 0 likes

PLZ HELP - WE CAN'T FIND OUR COMPANY PROFILE IN SEARCH BAR

Dear all, Can you plz help? We recently created a new premium account for the fashion brand Matinique. We are currently creating playlists to support our brand universe. But we can't find the profile matinique_official in the search bar. Is this beca...

  • Newbie
  • Dear all,   Can you plz help? We recently created a new premium account for the fashion brand Matinique. We are currently creating playlists to support our brand universe.  But we can't f...
  • 146 Views
  • 0 replies
  • 0 likes
  • Premium
  • 146 Views
  • 0 replies
  • 0 likes

Randomly connected to my Facebook and everything was deleted?

This week, my account randomly connected to my Facebook and it was not connected at all prior. Then all my music, people I'm following, playlists and everything else was deleted.Thank you!

  • Newbie
  • This week, my account randomly connected to my Facebook and it was not connected at all prior. Then all my music, people I'm following, playlists and everything else was deleted. Thank you!
  • meahtenoha
  • Spotify
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Charged €99.90 for 30 day free trial

My mum put her debit card details in for the 30 day free trial but I've received an email and she has been charged €99.90. Can you let me know how we can apply for a refund as this was not what we applied for and can ill afford. Many thanks

  • Casual Listener
  • My mum put her debit card details in for the 30 day free trial but I've received an email and she has been charged €99.90. Can you let me know how we can apply for a refund as this was not what we ap...
  • Slainé2410
  • Casual Listener
  • 399 Views
  • 6 replies
  • 0 likes
  • Free
  • 399 Views
  • 6 replies
  • 0 likes

Why is my premium canceled

I've had my spotify premium account for a while. now its suddenly gone and its acting like i never had premium in the first place. Is there any way to fix it or am i screwed

  • Newbie
  • I've had my spotify premium account for a while. now its suddenly gone and its acting like i never had premium in the first place. Is there any way to fix it or am i screwed 
  • meahtenoha
  • Spotify
  • 201 Views
  • 1 replies
  • 0 likes
  • Premium
  • 201 Views
  • 1 replies
  • 0 likes