Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80383 Views

9 replies

2 likes

Account
Login
  • 80383 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653772 Views

13 replies

4 likes

Account
  • 653772 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734192 Views

18 replies

29 likes

  • 734192 Views
  • 18 replies
  • 29 likes

Old Premium account no longer accessible, but still charges credit card

Hi everyone,a few weeks ago, I suddenly got logged out of my premium account and could not log on again. It also disappeared from my facebook account, to which it was connected. I figured it must have somehow been erased, so I signed up for a new one...

Newbie

Hi everyone, a few weeks ago, I suddenly got logged out of my premium account and could not log on again. It also disappeared from my facebook account, to which it was connected. I figured it mu...

MattSuda

Spotify Star

302 Views

1 replies

0 likes

Premium
Subscription
  • 302 Views
  • 1 replies
  • 0 likes

HELP ASAP

I dont know what has happened but I login to spotify and my playslists are gone and replaced by someone elses playlist. I logged out every device, reset password on both spotify and facebook, change my wifi names, restore my playlists and two day lat...

Casual Listener

I dont know what has happened but I login to spotify and my playslists are gone and replaced by someone elses playlist. I logged out every device, reset password on both spotify and facebook, change ...

MattSuda

Spotify Star

311 Views

2 replies

0 likes

  • 311 Views
  • 2 replies
  • 0 likes

Account E-mail problem

Hi guys!I've a redundant problem with my account created from facebook. My account profile show me an inactive e-mail, that isn't linked to my facebook account. But, when i try to change mail, they says "this mail is already in use" and don't let me ...

Casual Listener

Hi guys! I've a redundant problem with my account created from facebook. My account profile show me an inactive e-mail, that isn't linked to my facebook account. But, when i try to change ...

MattSuda

Spotify Star

335 Views

1 replies

0 likes

Account
  • 335 Views
  • 1 replies
  • 0 likes

Solved!! Transfer playlists to new account

I have subscribed to Spotify Premium for some time and have a number of personal playlists. I upgraded my phone recently and the plan comes with 2 years Spotify Premium. But the only way to get it is to cancel my existing account and sign up as a new...

Casual Listener

I have subscribed to Spotify Premium for some time and have a number of personal playlists. I upgraded my phone recently and the plan comes with 2 years Spotify Premium. But the only way to get it is...

MattSuda

Spotify Star

506 Views

1 replies

0 likes

Subscription
  • 506 Views
  • 1 replies
  • 0 likes

Spotify won't let me upgrade to Premium

I had a subscription last year but cancelled due to lack of use. I recently renewed to Premium again in January and all was fine until it stopped working, now my subscription page simply offers me a "Subscribe" button and a pink box above it with a s...

Newbie

I had a subscription last year but cancelled due to lack of use. I recently renewed to Premium again in January and all was fine until it stopped working, now my subscription page simply offers me a ...

SkyFlight

Newbie

31280 Views

13 replies

2 likes

Subscription
  • 31280 Views
  • 13 replies
  • 2 likes

spotify premium not canceling

The cancle spotify premium button has not been comming up under the update detales button even though it says it will come up under the fourm of how to cancle spotify premium. If you could send me a link to cancle my subscription that would be great.

Newbie

The cancle spotify premium button has not been comming up under the update detales button even though it says it will come up under the fourm of how to cancle spotify premium.  If you could send...

MattSuda

Spotify Star

340 Views

1 replies

0 likes

Premium
  • 340 Views
  • 1 replies
  • 0 likes

Solved!! Cancelled Spotify, yet still charged.

Hi. I cancelled spotify sometime last month, yet was still charged on the 20th. Can I please have my money refunded? I just now read that I also need to cancel through PayPal, but why didn't spotify notify me of that when I cancelled? Very disappoint...

Regular

Hi. I cancelled spotify sometime last month, yet was still charged on the 20th. Can I please have my money refunded? I just now read that I also need to cancel through PayPal, but why didn't spotify ...

Malysah

Regular

869 Views

8 replies

1 likes

Subscription
  • 869 Views
  • 8 replies
  • 1 likes

Student Discount

I have spotify right now. I was on a free trial, but now I'm not. I'm a college student, so I want the student discount, but it won't let me go through the process. I've tried to go through the steps, but it defaults me to $10 a month. I don't know w...

Newbie

I have spotify right now. I was on a free trial, but now I'm not. I'm a college student, so I want the student discount, but it won't let me go through the process. I've tried to go through the steps...

MattSuda

Spotify Star

335 Views

2 replies

0 likes

Account
Subscription
  • 335 Views
  • 2 replies
  • 0 likes

remove old offline devices

Hi,I have deleted all my offline devices, through the web account, but the old ones I have removed have come back up. Can you please remove my old offline devices so I can use offline mode on my current devices.ThanksDan

Newbie

Hi, I have deleted all my offline devices, through the web account, but the old ones I have removed have come back up. Can you please remove my old offline devices so I can use offline mode on my cu...

MattSuda

Spotify Star

234 Views

1 replies

0 likes

Account
  • 234 Views
  • 1 replies
  • 0 likes

Can't cancel payment because facebook profile is locked

Hi, I would like to cancel my premium account of spotify. My problem: To cancel the payment I have to log into my Facebook profile to confirm my identity. The funny thing is, I have created an extra account in Facebook just to use Spotify and now I d...

Casual Listener

Hi,   I would like to cancel my premium account of spotify. My problem: To cancel the payment I have to log into my Facebook profile to confirm my identity. The funny thing is, I have created ...

Jan_HZ

Casual Listener

384 Views

2 replies

0 likes

Premium
  • 384 Views
  • 2 replies
  • 0 likes

Don't want Facebook login/password - do I have to delete?

I signed up for Spotify through facebook but need to be able to login without using fb as I use it for school and school has blocked fb. Do I need to delete my account and start again?

Newbie

I signed up for Spotify through facebook but need to be able to login without using fb as I use it for school and school has blocked fb. Do I need to delete my account and start again?    

MattSuda

Spotify Star

280 Views

2 replies

0 likes

Login
  • 280 Views
  • 2 replies
  • 0 likes

Solved!! Problem with student discount on existing account

Hi there I'm having trouble applying a new student discount to my account. I've already used the discount before but assumed I could just add another once it finished? Thanks

Casual Listener

Hi there   I'm having trouble applying a new student discount to my account. I've already used the discount before but assumed I could just add another once it finished?   Thanks

MattSuda

Spotify Star

582 Views

3 replies

0 likes

Subscription
  • 582 Views
  • 3 replies
  • 0 likes

Spotify premium but logs into free

I have spotify premium but just changed my phone when I downloaded app again it keeps signing me into free account I have tried deleting and re installing but still the same??

Casual Listener

I have spotify premium but just changed my phone when I downloaded app again it keeps signing me into free account I have tried deleting and re installing but still the same??

tinners

Casual Listener

575 Views

7 replies

0 likes

Premium
  • 575 Views
  • 7 replies
  • 0 likes

Doble cobro en spotify

Hola, me han cobrado Dos Veces la prima supscripcion, y el Caso Es Que no tengo ni el spotifypremium ni nada, Pero me han echo los Dos cobros. Como Puedo Pedir A que me devuelvan el dinero? gracias

Newbie

Hola, me han cobrado Dos Veces la prima supscripcion, y el Caso Es Que no tengo ni el spotifypremium ni nada, Pero me han echo los Dos cobros. Como Puedo Pedir A que me devuelvan el dinero? gracias&n...

beatrizvm_56

Newbie

3391 Views

10 replies

0 likes

Security
  • 3391 Views
  • 10 replies
  • 0 likes

Email is already conected to another user

Dear Friends, I sold my old macbook pro OS X Yosemite and bought a new one exactly the same. Before i sold it i logged out of my spotify account. Now i´'m trying to install spotify in my new computer but when i try to login, the following message app...

Casual Listener

Dear Friends,    I sold my old macbook pro OS X Yosemite and bought a new one exactly the same.    Before i sold it i logged out of my spotify account.    Now i´'...

juampipereira

Casual Listener

449 Views

5 replies

0 likes

Account
Login
Premium
  • 449 Views
  • 5 replies
  • 0 likes

Premium Student Discount

Hi, I currentyl have spotify premium and would like to get the student discount added to my account. I followed the instructions on https://support.spotify.com/us/problems/#!/article/can-I-get-the-us-student-discount-if-i-have-premium but after I log...

Newbie

Hi,    I currentyl have spotify premium and would like to get the student discount added to my account. I followed the instructions on https://support.spotify.com/us/problems/#!/article/c...

MattSuda

Spotify Star

651 Views

6 replies

0 likes

Account
Premium
Subscription
  • 651 Views
  • 6 replies
  • 0 likes

Solved!! Redeemed Code on same day as automatic payment - will that cover the next month?

Hey everyone, I paid for another month of premium today through an automatic payment, but I realized that I also had a $10 code to redeem. I thought the $10 would be added to my account and cover the next month, but my account page says my next payme...

Casual Listener

Hey everyone,   I paid for another month of premium today through an automatic payment, but I realized that I also had a $10 code to redeem. I thought the $10 would be added to my account and ...

MattSuda

Spotify Star

373 Views

1 replies

0 likes

Account
Premium
Subscription
  • 373 Views
  • 1 replies
  • 0 likes

More than 3 devices synced? I just cleared them from the link and im still getting the error...

So i've just recently cleared my 3 devices synced and tried to sync my galaxy s5, im still getting the error. Even after uninstalling the app and reinstalling. Any help on this? I've tried this link below already. https://www.spotify.com/us/account/o...

Casual Listener

So i've just recently cleared my 3 devices synced and tried to sync my galaxy s5, im still getting the error. Even after uninstalling the app and reinstalling. Any help on this?   I've tried t...

Levi0522

Casual Listener

311 Views

3 replies

0 likes

Account
Other
Premium
Subscription
  • 311 Views
  • 3 replies
  • 0 likes

Solved!! Boku in Canada

I can't change my subscription method to Boku.Any way around this? Is Boku still supported by Spotify?

Newbie

I can't change my subscription method to Boku. Any way around this? Is Boku still supported by Spotify?

MattSuda

Spotify Star

357 Views

1 replies

0 likes

Premium
Subscription
  • 357 Views
  • 1 replies
  • 0 likes

Changing subscription status

Hi there, i m going to be a student again and i d like to change my subscription status. Does anyone know how to do this? Best regards, Carina

Newbie

Hi there,   i m going to be a student again and i d like to change my subscription status. Does anyone know how to do this?   Best regards, Carina

MattSuda

Spotify Star

245 Views

1 replies

0 likes

Account
Premium
Subscription
  • 245 Views
  • 1 replies
  • 0 likes