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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • itsdanriley
  • Gig Goer
  • 256618 Views
  • 783 replies
  • 81 likes
  • Account
  • 256618 Views
  • 783 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1126703 Views
  • 118 replies
  • 106 likes
  • Account
  • 1126703 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 69910 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 69910 Views
  • 63 replies
  • 8 likes

Solved!! Buggy playlist organization

Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-...

  • Casual Listener
  • I have a lot of playlists and artists which are all organized alphabetically, and when adding or moving playlist folders via drag-and-drop method, Spotify puts the folders in unexpected places, espec...
  • audly
  • Casual Listener
  • 501 Views
  • 5 replies
  • 1 likes
  • 501 Views
  • 5 replies
  • 1 likes

Subscription didn't cancel

I tried to cancel my subscription to premium and it said it was successful. I even filled out the reason why i was 'leaving" and now I find a 10.99 charge on my card. first of all I'm a student and I signed up as a student and now I'm not getting stu...

  • Newbie
  • I tried to cancel my subscription to premium and it said it was successful. I even filled out the reason why i was 'leaving" and now I find a 10.99 charge on my card. first of all I'm a student and I...
  • MattSuda
  • Spotify Star
  • 717 Views
  • 3 replies
  • 0 likes
  • 717 Views
  • 3 replies
  • 0 likes

Wrong picture and name in profile after playing Spotify on his computer

After checking all the previous posts about this subject I unfortunately have not been able to remove and change the picture and name of my friend of my profile. We disconnected from his computer after using Spotify but since then it shows his name a...

  • Casual Listener
  • After checking all the previous posts about this subject I unfortunately have not been able to remove and change the picture and name of my friend of my profile. We disconnected from his computer aft...
  • mpatist
  • Casual Listener
  • 158 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 158 Views
  • 2 replies
  • 0 likes

PLEASE HELP

: I keep trying to log on with Facebook, but it says "youve already created an account with this email adress." I had over 4000 songs on my spotofy account, I DESPERATLY WANT THEM BACK. i know it suck woth facebook, you can search my name, and find m...

  • Newbie
  • : I keep trying to log on with Facebook, but it says "youve already created an account with this email adress." I had over 4000 songs on my spotofy account, I DESPERATLY WANT THEM BACK. i know it suc...
  • MattSuda
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Can't upgrade to family plan.

I was planning on upgrading to a family plan since everyone in my household was interested in trying Spotify out. However when I try to upgrade with my existing premium account I just get a "something went wrong" message. Is it just not possible to u...

  • Casual Listener
  • I was planning on upgrading to a family plan since everyone in my household was interested in trying Spotify out. However when I try to upgrade with my existing premium account I just get a "somethin...
  • MattSuda
  • Spotify Star
  • 300 Views
  • 3 replies
  • 0 likes
  • 300 Views
  • 3 replies
  • 0 likes

Account Cancelled - Still Being Charged

Hello. I cancelled my account months ago but, I was billed this month for a Premium Subscription. I still have the cancellation confirmation email. How can I resolve this? Thanks, James

  • Newbie
  • Hello. I cancelled my account months ago but, I was billed this month for a Premium Subscription. I still have the cancellation confirmation email. How can I resolve this?   Thanks, James
  • MattSuda
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Solved!! My 12 Month Premium card showing as a Visa card in my Account ? Been Scammed ?

Hi all, I purchased a spotify 12 month premium card online from a seller. They have setup the account for me and passed me the user name and password of it etc. Thats all fine, however when I go into the payments section of my account it says the 'su...

  • Newbie
  • Hi all,   I purchased a spotify 12 month premium card online from a seller.   They have setup the account for me and passed me the user name and password of it etc.  Thats all ...
  • MattSuda
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Solved!! Been a Premium member for 3 years, just heard about Student discount. How do I get it?

I assume that I can't get any back credit but since I am still a college student and have been paying $9.99 for 3 years, how can I apply to get the student discount now? Thanks

  • Casual Listener
  • I assume that I can't get any back credit but since I am still a college student and have been paying $9.99 for 3 years, how can I apply to get the student discount now?   Thanks
  • MattSuda
  • Spotify Star
  • 209 Views
  • 3 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 209 Views
  • 3 replies
  • 1 likes

Solved!! cancel subscription

How do I cancel subscription. I go on the subscription page like the help says, but there is no cancel subscription

  • Visitor
  • How do I cancel subscription.  I go on the subscription page like the help says, but there is no cancel subscription
  • MattSuda
  • Spotify Star
  • 216 Views
  • 1 replies
  • 1 likes
  • 216 Views
  • 1 replies
  • 1 likes

Solved!! End the subscription...

Hi! Every month the 5th I am charged the monthly amount to use Spotify. If I, lets say today, would end my subsciption, would it last until the 5th next month or do I get kicked out immediately? I will be away for a couple of months and want to end t...

  • Casual Listener
  • Hi!    Every month the 5th I am charged the monthly amount to use Spotify. If I, lets say today, would end my subsciption, would it last until the 5th next month or do I get kicked out ...
  • MattSuda
  • Spotify Star
  • 372 Views
  • 5 replies
  • 0 likes
  • 372 Views
  • 5 replies
  • 0 likes

Can't change email address as I have Facebook connected?

Hi all, Can any of you guys help me out with this please? It's driving me nuts! I have a Spotify premium account and normally log into my account with my username. I want to change my email address to my current one as I don't use the old one any mor...

  • Casual Listener
  • Hi all,   Can any of you guys help me out with this please? It's driving me nuts!   I have a Spotify premium account and normally log into my account with my username.   I ...
  • MattSuda
  • Spotify Star
  • 726 Views
  • 5 replies
  • 0 likes
  • 726 Views
  • 5 replies
  • 0 likes

Unable to re-set password to account following need to update card details before expiry to new card

Hi, I;d be grateful for help here! I received an email from Spotify reminding me to update my card details as my current card was about to expire - on logging in, I forgot my password and requested to re-set - an email was sent to me with a link to r...

  • Newbie
  • Hi, I;d be grateful for help here! I received an email from Spotify reminding me to update my card details as my current card was about to expire - on logging in, I forgot my password and requested...
  • MattSuda
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Premium trial with gift card

I wanted to start my Premium trial subscription today, and at the payment option I chose to insert a gift code, but it seems I lost my 30 days trial period, and a paid subscription has already started, without a warning. Do you know if there is any o...

  • Newbie
  • I wanted to start my Premium trial subscription today, and at the payment option I chose to insert a gift code, but it seems I lost my 30 days trial period, and a paid subscription has already starte...
  • MattSuda
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Solved!! Type of Subscription in Spain

Hello, I was subscrited to Spotify Ultimate (I paid 4,99€) and then I change to premium, but when I wanted to go back to Ultimate there was no choice, so now I am in Spotify Free. I was wondering if there is no Spotify at 4,99€ anymore. Thank you ver...

  • Newbie
  • Hello,   I was subscrited to Spotify Ultimate (I paid 4,99€) and then I change to premium, but when I wanted to go back to Ultimate there was no choice, so now I am in Spotify Free.  ...
  • MattSuda
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Solved!! Merging existing Premium account with a new one

I have had a Premium account for some time, but am looking to take a new contract for a tablet. The top dataplan option, which includes a Premium Spotify contract for the 2 years, works out cheapest as I will save my current monthly payment for the P...

  • Casual Listener
  • I have had a Premium account for some time, but am looking to take a new contract for a tablet. The top dataplan option, which includes a Premium Spotify contract for the 2 years, works out cheapest ...
  • MattSuda
  • Spotify Star
  • 186 Views
  • 3 replies
  • 0 likes
  • Premium
  • 186 Views
  • 3 replies
  • 0 likes

I can´t upload spotify

When i have spotifysetup.exe in my computer, and i go to set, message is "unknown software exception (0x00000) ..." see file

  • Casual Listener
  • When i have spotifysetup.exe in my computer, and i go to set, message is "unknown software exception (0x00000) ..."   see file
  • Taylor
  • Community Legend
  • 378 Views
  • 5 replies
  • 0 likes
  • Premium
  • 378 Views
  • 5 replies
  • 0 likes

Solved!! Country setting is greyed out and I have to change it

Hey community, I'm from Germany and I set up my Spotify Account with 'USA' as my country because I always do when I'm on the internet. I didn't know that Spotify just doesn't let you play any music anymore when you are longer than 14 days outside of ...

  • Newbie
  • Hey community,   I'm from Germany and I set up my Spotify Account with 'USA' as my country because I always do when I'm on the internet. I didn't know that Spotify just doesn't let you play ...
  • MattSuda
  • Spotify Star
  • 3649 Views
  • 2 replies
  • 0 likes
  • Account
  • 3649 Views
  • 2 replies
  • 0 likes

Delete Paymen Method

Hi, i need to delete my Credit Card Payment Method, NO CHANGE, i like DELETE!. this because this credit card is not mine, and his owner require DELETE

  • Visitor
  • Hi, i need to delete my Credit Card Payment Method, NO CHANGE, i like DELETE!. this because this credit card is not mine, and his owner require DELETE  
  • MattSuda
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 138 Views
  • 1 replies
  • 0 likes

Deleted Facebook and continue to be billed for Spotify

I deleted my Facebook account about a year ago and I continue to be charged for Spotify every month. I have no way to access the account. Please let me know how to resolve this.

  • Newbie
  • I deleted my Facebook account about a year ago and I continue to be charged for Spotify every month. I have no way to access the account. Please let me know how to resolve this. 
  • OviiiOne
  • Community Legend
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes