Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Why is spotify adding songs to my playlist? i currently am on free spotify but i have over 12 songs
Case # 02726886 I believe my account has been hacked. I can no longer login using my original user name and password. Minutes ago I could still login using facebook login. When I check my account details, I noticed my default email address and person...
Hey Spotify, if you're on Support page http://support.spotify.com/us/ and try to click on Get Spotify button you will get Error 404 page. Just wanted to point that out, something I noticed. Btw, you should add Serbia to the countries where Spotify is...
Hi,I used to use Spotify a lot, implementing playlists, saving artists and albums... And from yesterday I log in with facebook (as before) but I reach an "empty user", with the same name and picture, but without all my music. Searchin' for my name an...
Im trying to browse but says I'm offline despite having full connection.I've tried logging out and back in but didn't work. I'm on an iPhone 5.Can anyone help?
Hello, A while ago, I bought the 3 month Spotify premium offer back in December and since then enjoyed it.Later on, I had canceled my subscription to premium near the end of the 3 months and everything seemed fine.Though for some reason every time I ...
i tried to use the student premium account. at first i wrote my collage but by collage email adresse is called invalid. the text says there could be an error and i shoul ask the help team.....
I have some problems. I have Premium!I have pressed shuffle. But it wont stop shuffle. If i oress on one song, I espect the next song on the list will be played, but it keep shuffle.What can I do? Had this problem for some months now...
Can anyone help me cancel my account please l??
My standalone player will not login using Facebook, but I go to Spotify.com and can hit login, hit the Facebook button and it does there. What's the issue? Additionally, I have tried to go to my account and reset my password by having an email sent t...
I deleted my facebook, and now my old Spotify (that I can't log in to) is still floating around. I got a new account, but I'm wondering if somebody can delete my old one since I can't? It's number 1218310588 and it's just taking up space on the inter...
Hi, I am already a Spotify member, and have had Premium in the past but I'm now on the free account, However I have just become a full time student and want to sign up again to Spotify Premium, but when I go through the link onn the student d page (h...
Hi all,I have been an 'unlimited' customer for about two years, doing the mensual payment without any problem. Past saturday I received an email explaining that there was a problem with my suscription (mi credit card was expired) but there was no pro...
Hi all. About 11 days ago, when I was going start Spotify on my tablet ( I had been using it on my phone just before that), it was logged out. When I tried to log in (on the tablet), it wouldn't accept my password. I tried loggin in on my phone, and ...
My account has been hacked! I cannot get in as someone has changed email address and password - I have had to create a new free account just so I can contact Spotify here!! IF SOMEONE AT SPOTIFY IS WATCHING - I HAVE A CASE NUMBER # 02764216 - CAN YOU...
I sent you guys an email stating that my email I have an account through with you guys is not working so I used my other email I would like to cancel my order and get my money back. If you can please reply to me I would greatly appreciate it. Thank y...
I had a an spotofy account a long time ago and stopped using it to use other music services. I am wanting to start using my old account again. Every time i try to recover the password it says "The username or email you provided is not associated with...
when i log in into my account to change my country i just can't im now living in mexico, so i cant listen spotify on my ps4 cuz i got Spotify abroad message
hi from Philippines here. I know that there is ongoing issue that many premium members are experiencing today, but i like to know if im having the same problem today i decided to subscribe for spotify premium for one month, using the online banking p...
Hi all,Just wondering if you knew how I could change to signing in through Facebook rather than with a username and password?Thanks