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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4563 Views
  • 1 replies
  • 9 likes
  • Security
  • 4563 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 464747 Views
  • 976 replies
  • 111 likes
  • Account
  • 464747 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205483 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205483 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 113157 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 113157 Views
  • 72 replies
  • 12 likes

Solved!! I want to delete my account, but I just get automated emails

Hey there. I've seen how this a regular issue in this community, but I am too experiencing some difficulty in deleting my account.It is weird how is weird to do this simple task here at Spotify. Anyway, please someone help me?I am a Deezer user the i...

  • Visitor
  • Hey there. I've seen how this a regular issue in this community, but I am too experiencing some difficulty in deleting my account. It is weird how is weird to do this simple task here at Spotify. &...
  • user-removed
  • Not applicable
  • 410 Views
  • 2 replies
  • 0 likes
  • Account
  • 410 Views
  • 2 replies
  • 0 likes

Showing wrong Name from wrong Facebook profile

Hi, my issue might be pretty simple. My original non-Facebook Spotify account was accidentally linked afterwards to the wrong Facebook profile. Now linked to correct one, it's still showing name and photo from the wrong one. What can be done here?Ple...

  • Casual Listener
  • Hi,   my issue might be pretty simple.   My original non-Facebook Spotify account was accidentally linked afterwards to the wrong Facebook profile. Now linked to correct one, it's still...
  • atom1989
  • Community Legend
  • 378 Views
  • 3 replies
  • 0 likes
  • Account
  • 378 Views
  • 3 replies
  • 0 likes

No Spotify Premium

I paid for Spotify premium almost 3 weeks ago and still remain using the free version. At first Spotify would not accept my payment for an unknown reason, but then I used PayPal and it went through. However, after taking my money, I'm still on the fr...

  • Casual Listener
  • I paid for Spotify premium almost 3 weeks ago and still remain using the free version. At first Spotify would not accept my payment for an unknown reason, but then I used PayPal and it went thro...
  • OviiiOne
  • Community Legend
  • 358 Views
  • 7 replies
  • 0 likes
  • Premium
    Subscription
  • 358 Views
  • 7 replies
  • 0 likes

Trouble Paying for Premium

Im trying to pay for the premium account. It keep giving me the attached message. So frustrating not being able to talk to live person. I just want the premium account. Oops, seems your card or payment provider is having a bad day. I just used the ca...

  • Regular
  • Im trying to pay for the premium account.  It keep giving me the attached message.  So frustrating not being able to talk to live person.  I just want the premium account.   Oop...
  • dedurant1925
  • Newbie
  • 201 Views
  • 2 replies
  • 0 likes
  • 201 Views
  • 2 replies
  • 0 likes

Charged for two accounts

I just bought spotify primium. I am a college student and tried to sign up for the student spotify primium deal, but my school was not recongnized. So, I instead signed up for the normal primium account. I just looked at my credit cards activity and ...

  • Newbie
  • I just bought spotify primium. I am a college student and tried to sign up for the student spotify primium deal, but my school was not recongnized. So, I instead signed up for the normal primium acco...
  • atom1989
  • Community Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 138 Views
  • 1 replies
  • 0 likes

Brazilian Premium account - payment card being rejected

December last year I made use of a special offer - three months premium service for R$4.99. Being happy with the service, Ive been subscribed to until the 13th of May, which is when I got a notification about a problem with my payment and I was back ...

  • Newbie
  • December last year I made use of a special offer - three months premium service for R$4.99. Being happy with the service, Ive been subscribed to until the 13th of May, which is when I got a notificat...
  • atom1989
  • Community Legend
  • 2109 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 2109 Views
  • 1 replies
  • 0 likes

Spotify is charging me extra?

Hey - I have been paying the student premium fee for spotify for the past year, however the last few months spotify has started charging me the regular fee - without any warning or notice. I am still a student and will be for a couple more years so I...

  • Visitor
  • Hey -   I have been paying the student premium fee for spotify for the past year, however the last few months spotify has started charging me the regular fee - without any warning or notice. I...
  • atom1989
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 169 Views
  • 1 replies
  • 0 likes

Solved!! Deleted facebook need to transfer songs to new account

Hello i just deleted my Facebook and cannot open my Spotify account becasue when i registered it was done with my facebook account. I have now opened a new spotify account with my email and need to get my old songs to this new account. How do i do th...

  • Newbie
  • Hello i just deleted my Facebook and cannot open my Spotify account becasue when i registered it was done with my facebook account. I have now opened a new spotify account with my email and need to g...
  • atom1989
  • Community Legend
  • 327 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 327 Views
  • 1 replies
  • 0 likes

Mod Please Help

For some reason my sprint account was charged twice every month. Once i received a lower payment amount after you guys took away sprint pay i noticed you were charging me twice every month! Please just credit me the extra I payed for, I love your ser...

  • Casual Listener
  • For some reason my sprint account was charged twice every month. Once i received a lower payment amount after you guys took away sprint pay i noticed you were charging me twice every month! Please ju...
  • atom1989
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • Account
  • 174 Views
  • 1 replies
  • 0 likes

Change my account email?

Hi! I have forgot my password and my Spotify account is registered on an email account I have no longer access to. So forgot password does not work. How can I change to a new active email? And I have paid for Premium so I can not just sign up for a n...

  • Newbie
  • Hi!    I have forgot my password and my Spotify account is registered on an email account I have no longer access to.  So forgot password does not work.    How can I cha...
  • atom1989
  • Community Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • Account
  • 159 Views
  • 1 replies
  • 0 likes

charged then cancelled.

I was charged $9.99 on May 19, which was exactly 2:15 ago. Like a dummy I panicked and cancelled the subscription. Now my question, will they refund the money? Or can I still get the month of premium? My status says something like "...recurring cance...

  • Newbie
  • I was charged $9.99 on May 19, which was exactly 2:15 ago. Like a dummy I panicked and cancelled the subscription. Now my question, will they refund the money? Or can I still get the month of premium...
  • atom1989
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 208 Views
  • 1 replies
  • 0 likes

Thinks I'm in a different country

I'm trying to login through facebook as a first time user, and it tells me that I'm in a different country, and this needs to be changed on facebook. My current city on facebook is Brooklyn, NY. How can I fix this?

  • Newbie
  • I'm trying to login through facebook as a first time user, and it tells me that I'm in a different country, and this needs to be changed on facebook. My current city on facebook is Brooklyn, NY. How ...
  • atom1989
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
  • 207 Views
  • 1 replies
  • 0 likes

account stolen/banned

i was using spotify app on my laptop and then suddenly got kicked out of my account. i tried to log in after that but it said my password is wrong so i tried to reset my password. website says there should a mail with directions and a link to reset m...

  • Newbie
  • i was using spotify app on my laptop and then suddenly got kicked out of my account. i tried to log in after that but it said my password is wrong so i tried to reset my password. website says there ...
  • Taylor
  • Community Legend
  • 681 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 681 Views
  • 1 replies
  • 0 likes

PLZ HELP - WE CAN'T FIND OUR COMPANY PROFILE IN SEARCH BAR

Dear all, Can you plz help? We recently created a new premium account for the fashion brand Matinique. We are currently creating playlists to support our brand universe. But we can't find the profile matinique_official in the search bar. Is this beca...

  • Newbie
  • Dear all,   Can you plz help? We recently created a new premium account for the fashion brand Matinique. We are currently creating playlists to support our brand universe.  But we can't f...
  • 149 Views
  • 0 replies
  • 0 likes
  • Premium
  • 149 Views
  • 0 replies
  • 0 likes

Randomly connected to my Facebook and everything was deleted?

This week, my account randomly connected to my Facebook and it was not connected at all prior. Then all my music, people I'm following, playlists and everything else was deleted.Thank you!

  • Newbie
  • This week, my account randomly connected to my Facebook and it was not connected at all prior. Then all my music, people I'm following, playlists and everything else was deleted. Thank you!
  • meahtenoha
  • Spotify
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Charged €99.90 for 30 day free trial

My mum put her debit card details in for the 30 day free trial but I've received an email and she has been charged €99.90. Can you let me know how we can apply for a refund as this was not what we applied for and can ill afford. Many thanks

  • Casual Listener
  • My mum put her debit card details in for the 30 day free trial but I've received an email and she has been charged €99.90. Can you let me know how we can apply for a refund as this was not what we ap...
  • Slainé2410
  • Casual Listener
  • 403 Views
  • 6 replies
  • 0 likes
  • Free
  • 403 Views
  • 6 replies
  • 0 likes

Why is my premium canceled

I've had my spotify premium account for a while. now its suddenly gone and its acting like i never had premium in the first place. Is there any way to fix it or am i screwed

  • Newbie
  • I've had my spotify premium account for a while. now its suddenly gone and its acting like i never had premium in the first place. Is there any way to fix it or am i screwed 
  • meahtenoha
  • Spotify
  • 204 Views
  • 1 replies
  • 0 likes
  • Premium
  • 204 Views
  • 1 replies
  • 0 likes

Please Help With Student Discount!!!

Okay.. So I've been trying to sign up for spotify's U.S. Student discount for about 2 weeks now. At first I was having trouble with SheerID verifying I was a college student. Today I finally got an email from them saying that they verified me and I s...

  • Newbie
  • Okay.. So I've been trying to sign up for spotify's U.S. Student discount for about 2 weeks now.   At first I was having trouble with SheerID verifying I was a college student. Today I finally...
  • Pete
  • Roadie
  • 300 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 300 Views
  • 2 replies
  • 0 likes

No recommendations on discovery tab

I use spotify for almost two weeks. The discovery tab is still empty on my android en my windows pc. Is this a bug? Or will my recommendations appear after a longer time?

  • Visitor
  • I use spotify for almost two weeks. The discovery tab is still empty on my android en my windows pc. Is this a bug? Or will my recommendations appear after a longer time?
  • Al31
  • Newbie
  • 353 Views
  • 2 replies
  • 0 likes
  • Account
  • 353 Views
  • 2 replies
  • 0 likes

Merged accounts - missing playlists

Hello all!Recently i had problem with logging with facebook functionality, thus i've created new account solely with my e-mail adresss. Problem begun when i've searched for a friends with facebook account. This merged my new account with facebook cre...

  • Casual Listener
  • Hello all! Recently i had problem with logging with facebook functionality, thus i've created new account solely with my e-mail adresss. Problem begun when i've searched for a friends with facebook ...
  • pancor
  • Casual Listener
  • 451 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Other
  • 451 Views
  • 2 replies
  • 0 likes