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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421773 Views
  • 965 replies
  • 108 likes
  • Account
  • 421773 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186652 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186652 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103505 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103505 Views
  • 69 replies
  • 10 likes

Spotify Account No Longer Premium:

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryAustralia DeviceiPhone 8Operating SystemiOS 10 My Question or IssueHello, I’ve been using a family premium account...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Australia  Device iPhone 8 Operating System i...
  • OneByBoo
  • Roadie
  • 435 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 435 Views
  • 1 replies
  • 0 likes

Solved!! Different Tracks Question

Hey guys. I have a question that has been bothering me. So the is question does listening to a different version of a track affect your listening time for the track. I mean, for example, The Weeknd new album has two versions which are original After ...

  • Casual Listener
  • Hey guys. I have a question that has been bothering me. So the is question does listening to a different version of a track affect your listening time for the track. I mean, for example, The Weeknd n...
  • OneByBoo
  • Roadie
  • 1395 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 1395 Views
  • 3 replies
  • 0 likes

Superuser Contribution Disconnect from facebook

PlanPremiumCountryCANDeviceSamsung 10My Question or IssueI want to disconnect my spotify from facebook. But for that, I need to go check my mail from the e-mail i create my facebook. Unfortunately, this e-mail doesn't exist anymore! How can I proceed...

  • Visitor
  • Plan Premium Country CAN Device Samsung 10 My Question or Issue I want to disconnect my spotify from facebook. But for that, I need to go check my mail from the e-mail i create my facebook. Un...
  • Xenia
  • Moderator
  • 384 Views
  • 1 replies
  • 0 likes
  • Account
  • 384 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How I can create a company account?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Hi, I would like to know if there's a way to create a company account. If so, is it possible to show the company n...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Hi, I would like to know if there's a...
  • Elena
  • Moderator
  • 1872 Views
  • 1 replies
  • 0 likes
  • Account
  • 1872 Views
  • 1 replies
  • 0 likes

Superuser Contribution option for connecting facebook account doesn't appear

I wanted to change my user name, but wasn't able to, then I noticed I was registered with my facebook account, but also had my parents email. When I disconnected it and tried vinculating it to my real email the option in preferences-social for vincul...

  • Visitor
  • I wanted to change my user name, but wasn't able to, then I noticed I was registered with my facebook account, but also had my parents email. When I disconnected it and tried vinculating it to my rea...
  • Ivan
  • Spotify Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • Account
  • 306 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify acting weird

PlanPremiumCountryNetherlandsDeviceEvery device i play spotify on. Iphone xs max / windows 10 / webplayer ect. My Question or IssueSo the thing is when you have spotify free it shuffles everytime right? That is what i didn't want so i went and got Pr...

  • Casual Listener
  • Plan Premium Country Netherlands Device Every device i play spotify on. Iphone xs max / windows 10 / webplayer ect.     My Question or Issue So the thing is when you have spotify f...
  • Ivan
  • Spotify Legend
  • 8052 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 8052 Views
  • 3 replies
  • 0 likes

Unknow person listeing music with my account

PlanPremiumCountryColombiaDeviceDesktopOperating SystemLinux My Question or IssueRecently when i listening my favorite classical music, someone who I don't know, start to listening some really anoying music. I just changed my password, and also sign ...

Captura de pantalla de 2020-04-21 11-37-56.png
  • Regular
  • Plan Premium Country Colombia Device Desktop Operating System Linux   My Question or Issue Recently when i listening my favorite classical music, someone who I don't know, start to lis...
  • Billy-J
  • Spotify Star
  • 468 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 468 Views
  • 1 replies
  • 0 likes

Gather 2 accounts

PlanFree and Premium CountryPortugalDeviceXiaomi mi5Operating SystemAndroid My Question or IssueHi there,Here's my problem,I use Spotify for a long time, but without noticing I have 2 accounts, 1 premium (*snip*) and an older one connected to Faceboo...

  • Visitor
  • Plan Free and Premium  Country Portugal Device Xiaomi mi5 Operating System Android   My Question or Issue Hi there, Here's my problem, I use Spotify for a long time, but without...
  • OneByBoo
  • Roadie
  • 454 Views
  • 1 replies
  • 0 likes
  • Account
  • 454 Views
  • 1 replies
  • 0 likes

Superuser Contribution Display Name and Profile Picture

PlanFreeCountryAustraliaDeviceChromebook Version 80.0.3987.162Operating SystemChrome OSMy Question or IssueOk, so I have two questions.1. I really want to change my display name with something more interesting. It has just my first name and it's pret...

  • Regular
  • Plan Free Country Australia Device Chromebook Version 80.0.3987.162 Operating System Chrome OS My Question or Issue Ok, so I have two questions. 1. I really want to change my display n...
  • hoomanoid
  • Regular
  • 529 Views
  • 5 replies
  • 0 likes
  • Account
    Free
  • 529 Views
  • 5 replies
  • 0 likes

Superuser Contribution Log in with a different facebook account

I am trying to log into my spotify on my mums phone. I have an account through Facebook. The problem is, that mum had an account years ago which she made through Facebook, and now it won't let us sign into anything but that. We have tried signing out...

  • Visitor
  • I am trying to log into my spotify on my mums phone. I have an account through Facebook. The problem is, that mum had an account years ago which she made through Facebook, and now it won't let us sig...
  • Ivan
  • Spotify Legend
  • 519 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 519 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Email address already in use

My doughter has recently cancelled her Spotify account.After that she got an email asking her if she wanted to reactivate the account, and the activation link was valid for one week.Now the week has passed (8 days) and she wants to create a new accou...

  • Visitor
  • My doughter has recently cancelled her Spotify account. After that she got an email asking her if she wanted to reactivate the account, and the activation link was valid for one week. Now the week ...
  • Elena
  • Moderator
  • 1062 Views
  • 1 replies
  • 0 likes
  • 1062 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't connect with my email, just with facebook account

PlanPremiumCountryBrazilDeviceNotebook and Samsung CellphoneOperating SystemWindows 10 and Android My Question or IssueI was conneting to Spotfy with my facebook, but now I want to use my email. So I tried to follow the topic (https://community.spoti...

  • Casual Listener
  • Plan Premium Country Brazil Device Notebook and Samsung Cellphone Operating System Windows 10 and Android  My Question or Issue I was conneting to Spotfy with my facebook, but now ...
  • Elena
  • Moderator
  • 1439 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 1439 Views
  • 5 replies
  • 0 likes

Superuser Contribution where I can find the email of my family where I sent invitation

Hello I send to my one member of my family an invitation.But whith the time, I don't know on which mail adress. Where I can find this information ? Thank a lot

  • Casual Listener
  •   Hello    I send to my one member of my family an invitation. But whith the time, I don't know on which mail adress.   Where I can find this information ?   Thank a ...
  • Xenia
  • Moderator
  • 3313 Views
  • 3 replies
  • 0 likes
  • Login
  • 3313 Views
  • 3 replies
  • 0 likes

Superuser Contribution No Famliy options visible

I created a new account.I started a family premium YEARLY account, I got the paypal emailand I can't see family options in the account. on spotify.com/account/family I see 3 dots are loading and nothing is happensin my profil I can see, that I can us...

  • Casual Listener
  • I created a new account. I started a family premium YEARLY account, I got the paypal email and I can't see family options in the account.   on spotify.com/account/family I see 3 dots are loa...
  • Ivan
  • Spotify Legend
  • 567 Views
  • 3 replies
  • 0 likes
  • Premium
  • 567 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium with hulu cancelled

PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy debit card was flagged with a fraud alert and my Spotify Premium with Hulu payment was declined bec...

  • Visitor
  • Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My debit card was ...
  • Elena
  • Moderator
  • 391 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Security
    Subscription
  • 391 Views
  • 1 replies
  • 0 likes

Artist Dropping a Song with the Same Name

CountryU.S.Device(iPhone 7)Operating System(iOS 10)My Question or IssueApparently, I got an email regarding an artist that goes by the same name as me saying to get ready for a song schedule release. I am not planning to drop a song at the moment but...

  • Visitor
  •   Country U.S. Device (iPhone 7) Operating System (iOS 10) My Question or Issue Apparently, I got an email regarding an artist that goes by the same name as me saying to get ready for a ...
  • Noah
  • Spotify Star
  • 317 Views
  • 1 replies
  • 0 likes
  • Account
  • 317 Views
  • 1 replies
  • 0 likes

Trying to link Alexa to my son's account

PlanPremium FamilyCountryUSADeviceIphone 7 and Echo DotMy Question or IssueMy son has an echo dot and wants to link it to the Spotify account on his iphone 7 that is part of our family premium account. Where do I find his individual log-in informatio...

  • Visitor
  •   Plan Premium Family Country USA Device Iphone 7 and Echo Dot My Question or Issue My son has an echo dot and wants to link it to the Spotify account on his iphone 7 that is part of our...
  • Noah
  • Spotify Star
  • 444 Views
  • 1 replies
  • 0 likes
  • Account
  • 444 Views
  • 1 replies
  • 0 likes

I tried to cancel my Spotify premium and it charged me anyways

PlanPremiumCountryUnited StatesDevice(iPhone 7, late 2019) Operating System(iOS 13) My Question or IssueI tried to cancel my subscription and it still charged me

  • Visitor
  • Plan Premium Country United States Device (iPhone 7, late 2019)  Operating System (iOS 13)   My Question or Issue I tried to cancel my subscription and it still charged me
  • Noah
  • Spotify Star
  • 530 Views
  • 1 replies
  • 0 likes
  • Premium
  • 530 Views
  • 1 replies
  • 0 likes

Solved!! Change from Regular premium to university discount

Hello,I have 2 issues to be clarified. First: today I changed my subscription from regular premium to the university discount.I would like to know if I have to cancel the preview subscription or it is goning to change automatically to the university ...

  • Casual Listener
  • Hello, I have 2 issues to be clarified.   First: today I changed my subscription from regular premium to the university discount. I would like to know if I have to cancel the preview subscri...
  • Starke
  • Casual Listener
  • 756 Views
  • 2 replies
  • 0 likes
  • Account
  • 756 Views
  • 2 replies
  • 0 likes

Solved!! I submitted my song using Distrokid on march 29th, 2020. It's now April 20th and i see nothing.

I submitted my first song with Distrokid on march 29th. It is now April 20th and i don't see it. Also, my artist profile is still not verifiedI just got a Premium plan too. It's probably because it's the worst timing right (Covid-19)?How long it take...

  • Casual Listener
  • I submitted my first song with Distrokid on march 29th. It is now April 20th and i don't see it. Also, my artist profile is still not verified I just got a Premium plan too.   It's probably b...
  • Tom
  • Community Legend
  • 743 Views
  • 1 replies
  • 0 likes
  • Account
  • 743 Views
  • 1 replies
  • 0 likes