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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 340 Views
  • 0 replies
  • 6 likes
  • Security
  • 340 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 438414 Views
  • 970 replies
  • 108 likes
  • Account
  • 438414 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1194645 Views
  • 119 replies
  • 116 likes
  • Account
  • 1194645 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106587 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106587 Views
  • 70 replies
  • 11 likes

Log me out.

The log me out everywhere button will not work.

  • Newbie
  • The log me out everywhere button will not work.
  • user-removed
  • Not applicable
  • 127 Views
  • 1 replies
  • 0 likes
  • Premium
  • 127 Views
  • 1 replies
  • 0 likes

Is it possible to use spotify in Japan?

Hello,Overseas, Account I am a college student in Texas and I will have my summer break within 2 weeks.i am planning to travel to Japan and stay there for the next 3 month.Although I have the Spotify Preminum account, is it still possible to use spot...

  • Newbie
  • Hello,Overseas, Account   I am a college student in Texas and I will have my summer break within 2 weeks. i am planning to travel to Japan and stay there for the next 3 month. Although I hav...
  • Erkan_Yılmaz
  • Community Legend
  • 5681 Views
  • 1 replies
  • 0 likes
  • Account
  • 5681 Views
  • 1 replies
  • 0 likes

Suddenly can't login to account - can't reset password either! Help!

Hi, FYI - I created this account only to solve this issue. I've used my "work-email" and a new username to post this. Premium user since loooong - I've basically been in the Spotify game since closed beta way back in the day, before Facebook integrat...

  • Casual Listener
  • Hi,   FYI - I created this account only to solve this issue. I've used my "work-email" and a new username to post this.   Premium user since loooong - I've basically been in the Spotify...
  • lolboll
  • Newbie
  • 642 Views
  • 7 replies
  • 0 likes
  • Account
    Login
    Premium
  • 642 Views
  • 7 replies
  • 0 likes

Playlists gone / possible double account

Hello! I opened my computer today and my Spotify that usually automatically starts up said my password was incorrect and wouldn't log it. I tried to change my password and it said I was connected with Facebook. Nothing on my facebook changed so I kep...

  • Visitor
  • Hello!      I opened my computer today and my Spotify that usually automatically starts up said my password was incorrect and wouldn't log it. I tried to change my password and it ...
  • Raeeka
  • Regular
  • 1111 Views
  • 56 replies
  • 0 likes
  • Account
  • 1111 Views
  • 56 replies
  • 0 likes

hi guys quick q

I have read similar threads and I wanted to know the date I opened this key as I remember it was still invite only then, could your wonderful team tell me the date please

  • Casual Listener
  • I have read similar threads and I wanted to know the date I opened this key as I remember it was still invite only then, could your wonderful team tell me the date please 
  • ErickRGuetta
  • Community Legend
  • 289 Views
  • 4 replies
  • 0 likes
  • Account
    Unlimited
  • 289 Views
  • 4 replies
  • 0 likes

Solved!! Proxy settings for login

Hi there I'm having problems logging on to spotify, first it tells me its an error 101 caused by firewall problems. But I've checked and it hasn't got anything to do with that. Then it tells me to enter my proxy settings. But I haven't got a clue abo...

  • Casual Listener
  • Hi there   I'm having problems logging on to spotify, first it tells me its an error 101 caused by firewall problems. But I've checked and it hasn't got anything to do with that. Then it tel...
  • shruthi13
  • Casual Listener
  • 19554 Views
  • 17 replies
  • 0 likes
  • 19554 Views
  • 17 replies
  • 0 likes

Need help figuring out accounts?

I have multiple accounts with spotify. I just saw on my billing statement that I skgned up for the student discount, but I don't remember which account I signed up under to get that. So I need help figuring that out.. I tried all the accounts & every...

  • Newbie
  • I have multiple accounts with spotify. I just saw on my billing statement that I skgned up for the student discount, but I don't remember which account I signed up under to get that. So I need help f...
  • ErickRGuetta
  • Community Legend
  • 122 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 122 Views
  • 1 replies
  • 0 likes

Please Change My Account To The UK

Please change my account to the UK.

  • Newbie
  • Please change my account to the UK.
  • ErickRGuetta
  • Community Legend
  • 122 Views
  • 1 replies
  • 0 likes
  • Account
  • 122 Views
  • 1 replies
  • 0 likes

Cannot change the country from US to Germany

Hey, could you please change my country status from US to Germany please. Im online from a german IP and dont know why its not possible to change it. I cant subscribe for anything, because obv the system doesnt accept a German zip code. Please help

  • Newbie
  • Hey,   could you please change my country status from US to Germany please. Im online from a german IP and dont know why its not possible to change it. I cant subscribe for anything, because o...
  • ErickRGuetta
  • Community Legend
  • 458 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 458 Views
  • 1 replies
  • 0 likes

Solved!! Cancelling premium

I've seen other's have this same problem and although followed advice I can't cancel premium. When I get to the sparce spotify web page, go to subscriptions, press canel subscription, then choose 'why' the cancel button doesn't work, leaving only 'ke...

  • Casual Listener
  • I've seen other's have this same problem and although followed advice I can't cancel premium. When I get to the sparce spotify web page, go to subscriptions, press canel subscription, then choose 'wh...
  • katerj
  • Casual Listener
  • 419 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 419 Views
  • 3 replies
  • 0 likes

Solved!! Facebook Issues

Facebook account disabled....by Facebook...due to hacked account. Originally created and subscribed to premium Spotify account in August 2014 using Facebook credentials. Now that I do not have a Facebook account, I cannot de-associate my email from F...

  • Casual Listener
  • Facebook account disabled....by Facebook...due to hacked account.  Originally created and subscribed to premium Spotify account in August 2014 using Facebook credentials.  Now that I do not...
  • kurzkid01
  • Casual Listener
  • 404 Views
  • 2 replies
  • 0 likes
  • Account
  • 404 Views
  • 2 replies
  • 0 likes

Solved!! My Premium Account

I payed my $10 a month they took it out yesterday and my premium account went back to free why ? And it says Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer service team who can ...

  • Regular
  • I payed my $10 a month they took it out yesterday and my premium account went back to free why ? And it says Unfortunately, there is no support at the moment to make this type of change to your subsc...
  • GBuck
  • Casual Listener
  • 658 Views
  • 6 replies
  • 0 likes
  • 658 Views
  • 6 replies
  • 0 likes

Solved!! student's discount

So the other day i heard from a friend that they have a student's plan for spotify, but the thing is that my friend wasn't a premium member before. So can i being a premium member already, upgrade to students plan?

  • Casual Listener
  • So the other day i heard from a friend that they have a student's plan for spotify, but the thing is that my friend wasn't a premium member before. So can i being a premium member already, upgrade to...
  • MattSuda
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 225 Views
  • 1 replies
  • 0 likes

Why i cant unlink facebook from two of my spotify accounts?

Hi mi name is Franklin Castillo, and i have 2 spotify accounts, one of them with the username d.fox-88 and the other one wich i recently created has the username upfront-music.I recently made the mistake of linking both spotify accounts with facebook...

  • Newbie
  • Hi mi name is Franklin Castillo, and i have 2 spotify accounts, one of them with the username d.fox-88 and the other one wich i recently created has the username upfront-music. I recently made the...
  • MattSuda
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Can't access my account.

My playlist is there, please help.

  • Newbie
  • My playlist is there, please help.
  • MattSuda
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 137 Views
  • 1 replies
  • 0 likes

how do i delete my account?

it is tied with facebook, and i want to start over without facebook. how do i delete my account so i can reuse the email address?

  • Visitor
  • it is tied with facebook, and i want to start over without facebook.  how do i delete my account so i can reuse the email address?
  • MattSuda
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • Account
  • 265 Views
  • 1 replies
  • 0 likes

Payed for premium don't have it and still being billed

I payed for the premium 3 months for 0.99 on two accounts both were billed on my debit card but I don't have premium on either accounts. Please help

  • Newbie
  • I payed for the premium 3 months for 0.99 on two accounts both were billed on my debit card but I don't have premium on either accounts. Please help 😞
  • MattSuda
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 176 Views
  • 1 replies
  • 0 likes

Trouble getting the NUS Discount

So recently, my 99p/month subscription ran out, so I decided to try subscribing to the half price student discount. However, I got given my account screen saying "Oops! Something went wrong, please try again." I've signed up to Spotify using my Faceb...

  • Visitor
  • So recently, my 99p/month subscription ran out, so I decided to try subscribing to the half price student discount. However, I got given my account screen saying "Oops! Something went wrong, please t...
  • MattSuda
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • Account
  • 188 Views
  • 1 replies
  • 0 likes

How to delete account

I created a free account yesterday and it won't let me use my student discount to get premium so I'm going to delete it and start again. (It's Connie.lightly-GB) However I've emailed through the contact form a couple of times and my account is still ...

  • Visitor
  • I created a free account yesterday and it won't let me use my student discount to get premium so I'm going to delete it and start again. (It's Connie.lightly-GB) However I've emailed through the cont...
  • MattSuda
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Subscription
  • 286 Views
  • 1 replies
  • 0 likes