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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jesssant11
  • Visitor
  • 242064 Views
  • 393 replies
  • 24 likes
  • Account
    Free
  • 242064 Views
  • 393 replies
  • 24 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12686 Views
  • 6 replies
  • 11 likes
  • Security
  • 12686 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 527293 Views
  • 989 replies
  • 113 likes
  • Account
  • 527293 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127695 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127695 Views
  • 74 replies
  • 12 likes

justice

Can I have an exparte?

  • Casual Listener
  • Can I have an exparte?
  • 162 Views
  • 0 replies
  • 0 likes
  • Other
  • 162 Views
  • 0 replies
  • 0 likes

Help to cancel my premium trial

Please advise how I can cancel this free premium trial. I go into my account but it does not give me the options to cancel subscription. I wish to cancel this with immediate effect ie 22/5/15. Thank you

  • Newbie
  • Please advise how I can cancel this free premium trial. I go into my account but it does not give me the options to cancel subscription. I wish to cancel this with immediate effect ie 22/5/15. Thank ...
  • LordRollin
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 169 Views
  • 1 replies
  • 0 likes

I have canceled my premium subscription and Im still being charged

I brought the 99p deal on christmas to get 3 months of spotify premium, it ended at the end of march and i got charged for march, so at the end of april i canceled my subscription, but then i was still charged, i rang my bank to find out i was also c...

  • Newbie
  • I brought the 99p deal on christmas to get 3 months of spotify premium, it ended at the end of march and i got charged for march, so at the end of april i canceled my subscription, but then i was sti...
  • LordRollin
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 223 Views
  • 1 replies
  • 0 likes

[Hacked] Spotify Premium Account

Hi Spotify Community, Woke up today to find that I had lost my playlists along with a small number of friends and seeingbrand new playlist called "my hits" being created containing artists I don't listen to. I do believe I have been hacked and am won...

  • Casual Listener
  • Hi Spotify Community,   Woke up today to find that I had lost my playlists along with a small number of friends and seeingbrand new playlist called "my hits" being created containing artists I...
  • LordRollin
  • Community Legend
  • 1980 Views
  • 4 replies
  • 0 likes
  • Security
  • 1980 Views
  • 4 replies
  • 0 likes

I am not able to change my country

I am from Brasil, bu my account is registered as US. I already found the steps to change countries, but the problem is that i do not have the option to change when I access my account. I really don't know what to do next.

  • Casual Listener
  • I am from Brasil, bu my account is registered as US. I already found the steps to change countries, but the problem is that i do not have the option to change when I access my account. I really don't...
  • MattSuda
  • Spotify Star
  • 362 Views
  • 3 replies
  • 1 likes
  • Subscription
  • 362 Views
  • 3 replies
  • 1 likes

Can I get the student discount on a current subscription?

I've been using Spotify premium for over 3 years, and upon noticing the student discount option, I wanted to switch to it and save some money (I'm in my 3rd year of College, so the money struggle is real). However, it keeps telling me that because I'...

  • Newbie
  • I've been using Spotify premium for over 3 years, and upon noticing the student discount option, I wanted to switch to it and save some money (I'm in my 3rd year of College, so the money struggle is ...
  • MattSuda
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 186 Views
  • 1 replies
  • 0 likes

Double charge on unsuscribe

I try to unsuscribe due to unuse the service and I received a normal charge and an aditional 9.99 charge on my bank account.

  • Newbie
  • I try to unsuscribe due to unuse the service and I received a normal charge and an aditional 9.99 charge on my bank account.    
  • user-removed
  • Not applicable
  • 169 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 169 Views
  • 1 replies
  • 0 likes

"Edit Profile" page not showing all options?

So I just got back from Europe and my spotify told me I needed to change my country settings because the 2 weeks were up, but when I went to my profile the only things that showed up under "Edit Profile" were gender, email, and birthday - and I wasn'...

  • Casual Listener
  • So I just got back from Europe and my spotify told me I needed to change my country settings because the 2 weeks were up, but when I went to my profile the only things that showed up under "Edit Prof...
  • MattSuda
  • Spotify Star
  • 845 Views
  • 7 replies
  • 0 likes
  • Account
    Free
    Login
    Other
  • 845 Views
  • 7 replies
  • 0 likes

Wrong Facebook account permanently linked

I attempted to link my Spotify account to Facebook on my friend's account accidentally and connected to her account.Then my avatar and name were changed to hers.Even after disconnecting to her Facebook, my name is still incorrect and the picture is o...

  • Newbie
  • I attempted to link my Spotify account to Facebook on my friend's account accidentally and connected to her account. Then my avatar and name were changed to hers. Even after disconnecting to her Fa...
  • user-removed
  • Not applicable
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 165 Views
  • 1 replies
  • 0 likes

Not premium?

I got confirmation from globe network that I already got premium on spotify , but when I open my spotify app its show free account. What should I do? Please help me

  • Newbie
  • I got confirmation from globe network that I already got premium on spotify , but when I open my spotify app its show free account. What should I do? Please help me
  • MattSuda
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • Premium
  • 172 Views
  • 1 replies
  • 0 likes

How to Disconnect my Spotify Premium account from Facebook?

Hello, I have a Spotify Premium account but I want to disconnect it from my facebook but keep using Spotify Premium, because I stopped using Facebook and deactivated my Facebook account. How can I keep using my Spotify Premium account (Inlcuding my v...

  • Newbie
  • Hello,   I have a Spotify Premium account but I want to disconnect it from my facebook but keep using Spotify Premium, because I stopped using Facebook and deactivated my Facebook account.&nbs...
  • MattSuda
  • Spotify Star
  • 375 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 375 Views
  • 1 replies
  • 0 likes

My Facebook friends with Spotify aren't appearing in my friends tab

As the subject says, I know of a couple of my FB friends that have Spotify and when I go to my friends tab (from the Android app, the little + button when you go to the activity tab and select friends) it goes to a screen that says "something went wr...

  • Visitor
  • As the subject says, I know of a couple of my FB friends that have Spotify and when I go to my friends tab (from the Android app, the little + button when you go to the activity tab and select friend...
  • 642 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 642 Views
  • 0 replies
  • 0 likes

Does Spotify still suck?

So it's been a few months since Spotify completely bothced their service and removed apps, etc. Just wondering if it's worth looking at again or if most of the stuff they removed is still up their ass along with the heads?

  • Music Fan
  • So it's been a few months since Spotify completely bothced their service and removed apps, etc. Just wondering if it's worth looking at again or if most of the stuff they removed is still up their as...
  • MattSuda
  • Spotify Star
  • 327 Views
  • 1 replies
  • 0 likes
  • Other
  • 327 Views
  • 1 replies
  • 0 likes

Solved!! Signed my account up for the .99 cent deal but it says its charging me 9.99!!!

I just signed up for the 99 cent deal for 3 months. If i go into account settings now, it says:Your subscription will automatically renew on 2015-05-21 and you'll be charged $9.99 Whats going on? Thats todays date! Any help on this would be appreciat...

  • Casual Listener
  • I just signed up for the 99 cent deal for 3 months. If i go into account settings now, it says: Your subscription will automatically renew on 2015-05-21 and you'll be charged $9.99   Whats go...
  • gsanta
  • Casual Listener
  • 416 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 416 Views
  • 2 replies
  • 0 likes

Can I play On-line and Off-line at the same time

Hi I have just signed up for a premium subscription and I'm wondering if it is possible to let my famile use Spotify on-line on our Sonos at home while I'm out playing off-line on my Windows Phone? Thanks,STH

  • Casual Listener
  • Hi   I have just signed up for a premium subscription and I'm wondering if it is possible to let my famile use Spotify on-line on our Sonos at home while I'm out playing off-line on my Windows...
  • STH
  • Casual Listener
  • 380 Views
  • 3 replies
  • 0 likes
  • Account
  • 380 Views
  • 3 replies
  • 0 likes

Getting charged by spotify and Virgin media

Hi Ive paid directly to spotify the past two months but just found out I've also been charged by Virgin media for those same two months,thanks in advance if anyone can help.

  • Casual Listener
  • Hi Ive paid directly to spotify the past two months but just found out I've also been charged by Virgin media for those same two months,thanks in advance if anyone can help.
  • Graager
  • Casual Listener
  • 307 Views
  • 2 replies
  • 0 likes
  • Account
  • 307 Views
  • 2 replies
  • 0 likes

Delete account created with Facebook

Hello, A few years ago when trying out Spotify I chose to log in via Facebook. This created a Spotify account I only temporarily used. Recently, I chose to make Spotfy my default music player/provider and chose to create a new Spotify account. This n...

  • Newbie
  • Hello,   A few years ago when trying out Spotify I chose to log in via Facebook. This created a Spotify account I only temporarily used. Recently, I chose to make Spotfy my default music playe...
  • LordRollin
  • Community Legend
  • 2264 Views
  • 1 replies
  • 0 likes
  • Account
  • 2264 Views
  • 1 replies
  • 0 likes

another one unable to change country...

Hi I was a premium user for 3 monhts.meanwhile I stopped being, and changed country. now im unable to access spotify and also unable to change my countryto avoid the typical "default" answer of "go to your profile and edit it" here is a pic of how i ...

  • Casual Listener
  • Hi   I was a premium user for  3 monhts. meanwhile I stopped being, and changed country.   now im unable to access spotify and also unable to change my country to avoid the typic...
  • AnneRom
  • Newbie
  • 458 Views
  • 3 replies
  • 1 likes
  • Account
  • 458 Views
  • 3 replies
  • 1 likes

Account updated to premium; still FREE on mobile

Twice now I have upgraded my Spotify account to premium, and it works no problem on my laptop. On my mobile device, it still shows my account is a free account and does not let me use any of the functions of premium. I have uninstalled and reinstalle...

  • Newbie
  • Twice now I have upgraded my Spotify account to premium, and it works no problem on my laptop. On my mobile device, it still shows my account is a free account and does not let me use any of the func...
  • LordRollin
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • Premium
  • 204 Views
  • 1 replies
  • 0 likes