Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8573 Views
  • 1 replies
  • 9 likes
  • Security
  • 8573 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 476439 Views
  • 978 replies
  • 111 likes
  • Account
  • 476439 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1208286 Views
  • 119 replies
  • 117 likes
  • Account
  • 1208286 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119446 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119446 Views
  • 72 replies
  • 12 likes

deleting account linked to dead facebook profile

right now I have a spotify account which is not linked to facebook since i deleted my facebook account years ago, but i saw my old spotify profile linked to my old facebook profile still exist and i want to delete it and use only my current account, ...

  • Newbie
  • right now I have a spotify account which is not linked to facebook since i deleted my facebook account years ago, but i saw my old spotify profile linked to my old facebook profile still exist and i ...
  • ErickRGuetta
  • Community Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 187 Views
  • 1 replies
  • 0 likes

Valid and ready credit cards being denied

Hello thereI tried to upgrade to Premium but two different credit cards with funds got rejected.Both were MasterCards, registered at Brazil (obviously with international enabled) and i just checked them as OK.I tried at both my laptop AND my smartpho...

  • Music Fan
  • Hello there I tried to upgrade to Premium but two different credit cards with funds got rejected. Both were MasterCards, registered at Brazil (obviously with international enabled) and i just che...
  • JeffreyFarell
  • Casual Listener
  • 4367 Views
  • 18 replies
  • 0 likes
  • Subscription
  • 4367 Views
  • 18 replies
  • 0 likes

Link Facebook to new account?

So, I made a spotify with my Facebook some years ago. Now I made a new account and have premium on there. Is there anyway to get rid of the old account and link Facebook to my new account?

  • Newbie
  • So, I made a spotify with my Facebook some years ago. Now I made a new account and have premium on there. Is there anyway to get rid of the old account and link Facebook to my new account?
  • ErickRGuetta
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Mail for password creation never received

I've a device where there is no Internet browser nor Facebook application (or access). My premium account was created through Facebook. So, I've tried to create a password for devices, and then click on the button to have the mail to create the passw...

  • Newbie
  • I've a device where there is no Internet browser nor Facebook application (or access).  My premium account was created through Facebook.   So, I've tried to create a password for devices...
  • 162 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
  • 162 Views
  • 0 replies
  • 0 likes

Change how you cancel subscriptions.

I originally got spotify premium for 3 months for 99p. Before that time ran out I canceled it. 2 month later I received a letter saying the account spotify was on was in over draft £20.. turns out I hadn't actuslly canceled it. When I clicked cancel ...

  • Casual Listener
  • I originally got spotify premium for 3 months for 99p. Before that time ran out I canceled it. 2 month later I received a letter saying the account spotify was on was in over draft £20.. turns out I ...
  • 155 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 155 Views
  • 0 replies
  • 0 likes

Merge Accounts

So I have two spotify accounts, One I actually use and the older one I subscribed to premium on because I was not paying attention to which account I loged into. I am curious to know if it may be possible to have these accounts merged into one? Or am...

  • Visitor
  • So I have two spotify accounts, One  I actually use and the older one I subscribed to premium on because I was not paying attention to which account I loged into. I am curious to know if it...
  • 133 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 133 Views
  • 0 replies
  • 0 likes

Sharing Music

Hi there, I've been using Spotify premium for about a year. However, theres a problem with my followers list or friends that i can share music with.In all platforms (iOS, Android - my iphone and tablet), there/s literally no one on my list to share m...

  • Newbie
  •  Hi there, I've been using Spotify premium for about a year.  However, theres a problem with my followers list or friends that i can share music with. In all platforms (iOS, Android - my ...
  • 202 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
  • 202 Views
  • 0 replies
  • 0 likes

Premium Sub Doesn't Work.

I tried uninstalling, restarting, waiting couple days, etc. Unable to enjoy premium service. Pl0x help.

  • Casual Listener
  • I tried uninstalling, restarting, waiting couple days, etc. Unable to enjoy premium service.    Pl0x help. 
  • toph1989
  • Casual Listener
  • 336 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 336 Views
  • 4 replies
  • 0 likes

I cancelled my spotify account on May 12th, however I was charged on May 13th,

I cancelled my spotify account on May 12th one day before the end of the trial period for premium access,however I was charged on May 13th, so I want a refund for this charge. Ive raised the Case # 02936947 for the same

  • Newbie
  • I cancelled my spotify account on May 12th one day before the end of the trial period for premium access, however I was charged on May 13th, so I want a refund for this charge. Ive raised the Case #...
  • ErickRGuetta
  • Community Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 178 Views
  • 1 replies
  • 0 likes

Bueno, hace poco me subscribí a Spotify y tenía cientos de canciones, pero dejé de pagar y cuando re

Bueno, hace poco me subscribí a Spotify y tenía cientos de canciones, pero dejé de pagar y cuando reactivé mi subscripción me he encontrado que no me aparecen cierto albumes de artistas. Por ejemplo: Andrés Calamaro y su albúm Pura Sangre o Jamón del...

  • Casual Listener
  • Bueno, hace poco me subscribí a Spotify y tenía cientos de canciones, pero dejé de pagar y cuando reactivé mi subscripción me he encontrado que no me aparecen cierto albumes de artistas. Por ejemplo:...
  • ErickRGuetta
  • Community Legend
  • 269 Views
  • 7 replies
  • 0 likes
  • 269 Views
  • 7 replies
  • 0 likes

Family Subscription/ Redeem Error

Okay, Recently upgraded to a Family subscription. I’ve invited a second user to be part of the subscription however they are not able to redeem the code? (Frustrating) I’ve looked at similar problems on the community forum which have suggested differ...

  • Newbie
  • Okay,   Recently upgraded to a Family subscription.   I’ve invited a second user to be part of the subscription however they are not able to redeem the code? (Frustrating)   I’ve...
  • ErickRGuetta
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 247 Views
  • 1 replies
  • 0 likes

HELP! I can add only 1 member to Spotify Family

Hello, Im from Mexico and I have the Spotify Family plan. The problem is that I cant invite more than one member and the plan says I can invite 3 more members.I do not even have the option to add, so I tried to add one more member manually but it say...

  • Newbie
  •   Hello,   Im from Mexico and I have the Spotify Family plan. The problem is that I cant invite more than one member and the plan says I can invite 3 more members. I do not even have th...
  • ErickRGuetta
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
    Unlimited
  • 176 Views
  • 1 replies
  • 0 likes

Somehow all my account info is changed after someone logged in on my computer

Someone logged into my account on my laptop. For some reason, my Facebook account is now linked to her username and email. If I try to change the email it says its already in use but when I try to retrieve my password it says it doesn't exist. I loca...

  • Casual Listener
  • Someone logged into my account on my laptop. For some reason, my Facebook account is now linked to her username and email. If I try to change the email it says its already in use but when I try to re...
  • gbains
  • Casual Listener
  • 174 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 174 Views
  • 2 replies
  • 0 likes

"Discover" not updating, still using people I no longer follow

The "Discover" tab, both on the web player, and the desktop app are both showing recommendations from people I no longer follow, and are not adding recommendatons for people I have started to follow since the "Discover" tab was added. I unfollowed Sp...

  • Regular
  • The "Discover" tab, both on the web player, and the desktop app are both showing recommendations from people I no longer follow, and are not adding recommendatons for people I have started to follow ...
  • minuszero
  • Regular
  • 1803 Views
  • 25 replies
  • 0 likes
  • Account
  • 1803 Views
  • 25 replies
  • 0 likes

Solved!! New Canadian User - Can't subscribe

Hello, I was just invited to join Spotify from Canada. I set up my account all fine, but when I go to start the free trial I get "Purchase is currently not available" for both Paypal and Credit Card. There was no note saying whether or not Canadians ...

  • Casual Listener
  • Hello,   I was just invited to join Spotify from Canada. I set up my account all fine, but when I go to start the free trial I get "Purchase is currently not available" for both Paypal and C...
  • amyonsidewalks
  • Casual Listener
  • 8335 Views
  • 65 replies
  • 2 likes
  • 8335 Views
  • 65 replies
  • 2 likes

Account went back to free, can't upgrade to premium

When I got a new credit card, spotify cancelled my premium family account without any notice. Now when I try to upgrade to spotify premium, my credit cards aren't working. I get a message like "oops your credit card provider or bank seem to be having...

  • Casual Listener
  • When I got a new credit card, spotify cancelled my premium family account without any notice. Now when I try to upgrade to spotify premium, my credit cards aren't working. I get a message like "oops ...
  • MattSuda
  • Spotify Star
  • 357 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 357 Views
  • 3 replies
  • 0 likes

Can't send Family Sharing invitation

I have a Family Sharing plan with 2 add'l users. I am trying to add one more. I followed the tutorial, but when I go to the "Manage Family Plan" page, there is no option to send an invitation to another user. The account I am trying to add is a free ...

  • Casual Listener
  • I have a Family Sharing plan with 2 add'l users. I am trying to add one more. I followed the tutorial, but when I go to the "Manage Family Plan" page, there is no option to send an invitation to...
  • MattSuda
  • Spotify Star
  • 746 Views
  • 4 replies
  • 0 likes
  • Account
    Subscription
  • 746 Views
  • 4 replies
  • 0 likes

I just paid for the 3 for 0.99 offer but my subcription ends next month?

Let me clarify that I've used my trial (ends tomorrow at 8am) and this made me think about that 3 months for 0.99 offer since it was worth it at the price.I very recently just paid for the offer but I'm now being told that I have a month before I hav...

  • Newbie
  • Let me clarify that I've used my trial (ends tomorrow at 8am) and this made me think about that 3 months for 0.99 offer since it was worth it at the price. I very recently just paid for the offer ...
  • MattSuda
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 273 Views
  • 1 replies
  • 0 likes

Solved!! Stolen Account, still able to connect through Facebook, though

Hi, since i subscribed in Spotify i was using my facebook account and paid for the premium service.Everything running fine and all, but later I begun to see some strange behaviors on my account like playlists getting deleted for no reason and new pla...

  • Regular
  • Hi, since i subscribed in Spotify i was using my facebook account and paid for the premium service. Everything running fine and all, but later I begun to see some strange behaviors on my account lik...
  • MattSuda
  • Spotify Star
  • 588 Views
  • 8 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 588 Views
  • 8 replies
  • 0 likes

$.99 for 3 months?

I currently use the free version but I received an email for a premium upgrade stating 3 months at $.99/month. Can I use this as a 3 month trial and then cancel? Or would I have to commit to a certain timeframe (1 year or more) at the $9.99 rate, fol...

  • Newbie
  • I currently use the free version but I received an email for a premium upgrade stating 3 months at $.99/month. Can I use this as a 3 month trial and then cancel? Or would I have to commit to a certai...
  • mysticwolf
  • Roadie
  • 452 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 452 Views
  • 1 replies
  • 0 likes