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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ak_7
  • Visitor
  • 382550 Views
  • 918 replies
  • 107 likes
  • Account
  • 382550 Views
  • 918 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1166337 Views
  • 119 replies
  • 111 likes
  • Account
  • 1166337 Views
  • 119 replies
  • 111 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 97009 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 97009 Views
  • 68 replies
  • 10 likes

I have spotify free, but i'm still paying for premium??

Hello, I hope I can get some help through this post... This is the story!Some time ago, more then a year... (probably over 2 years...)I wanted to become premium member! I upgraded my account and everything went fine! Suddenly I think with the upgrade...

  • Casual Listener
  • Hello,  I hope I can get some help through this post...   This is the story! Some time ago, more then a year... (probably over 2 years...) I wanted to become premium member!  I u...
  • Jordi
  • Community Legend
  • 402 Views
  • 3 replies
  • 0 likes
  • Free
    Premium
  • 402 Views
  • 3 replies
  • 0 likes

Account Stuck In Free Mode

A few days ago I noticed my Spotify account was in Free mode so I thought I needed to update my payment info or something. Well I log on and it does show I have not been charged yet for my current month, but it will not let me pay to bring my account...

  • Visitor
  • A few days ago I noticed my Spotify account was in Free mode so I thought I needed to update my payment info or something. Well I log on and it does show I have not been charged yet for my current mo...
  • Jordi
  • Community Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 275 Views
  • 1 replies
  • 0 likes

Spotify desktop client communication failed.

I'm getting this message when I try to log in from my PC through Facebook. I've uninstalled, and reinstalled. I've confirmed my payment info... I can't figure out why I can't log in. Help?

  • Newbie
  • I'm getting this message when I try to log in from my PC through Facebook. I've uninstalled, and reinstalled.  I've confirmed my payment info...  I can't figure out why I can't log in. &nbs...
  • Jordi
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
  • 165 Views
  • 1 replies
  • 0 likes

I can't sign in! The country doesn't match the one set.

Hello, I have moved from Spain to Ecuador. I have change my region on spotifuggle profile but still can't log in.... SOWS Thanks, P.d: I have a free account. GR

  • Casual Listener
  • Hello,  I have moved from Spain to Ecuador. I have change my region on spotifuggle profile but still can't log in.... SOWS Thanks,    P.d: I have a free account.   ...
  • Ferd
  • Newbie
  • 1897 Views
  • 11 replies
  • 0 likes
  • Free
    Login
  • 1897 Views
  • 11 replies
  • 0 likes

cant buy premium again

Hi, i had premium until yesterday 4/1/15 and was great but today i found out that i dont have it anymore and when i try to buy it it tells me there is a problem with my credit card or the provider is having issues, cheked this out and no problems wit...

  • Casual Listener
  • Hi,   i had premium until yesterday 4/1/15 and was great but today i found out that i dont have it anymore and when i try to buy it it tells me there is a problem with my credit card or the pr...
  • 135 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 135 Views
  • 0 replies
  • 0 likes

Charged for 30 day Premium free trial

Hi I saw an email from Spotify last month that told me I could try Premium out for free for 30 days. I visited your site, and clicked on the link for the free 30 day trial. It asked me for my bank details, however I supplied these in good faith, thin...

  • Regular
  • Hi   I saw an email from Spotify last month that told me I could try Premium out for free for 30 days. I visited your site, and clicked on the link for the free 30 day trial.   It asked...
  • shaz84
  • Regular
  • 571 Views
  • 2 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 571 Views
  • 2 replies
  • 0 likes

Can't pay for Premium?

Hey guys, So as you can see above, I can't pay for premium. When I click subscribe, I don't get taken to a payment screen or anything, it just stays here. I've tried clearing my cache/cookies/etc. When my partner logs in there is no problem with his ...

Screenshot 2015-04-02 at 17.03.40.png
  • Visitor
  •   Hey guys,   So as you can see above, I can't pay for premium. When I click subscribe, I don't get taken to a payment screen or anything, it just stays here. I've tried clearing my cach...
  • Solmoy
  • Newbie
  • 742 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 742 Views
  • 1 replies
  • 0 likes

Can't unsubscribe premium (getting an error)

Hi, I tried many times to unsubscribe from the premium offer but everytime I'm getting an error on the last step, when asked to login into Facebook. After logging to Facebook I'm redirected to Spotify's site which show the following error: Oops! Some...

  • Casual Listener
  • Hi,   I tried many times to unsubscribe from the premium offer but everytime I'm getting an error on the last step, when asked to login into Facebook.   After logging to Facebook I'm re...
  • avetisk
  • Casual Listener
  • 151 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 151 Views
  • 1 replies
  • 0 likes

Facebook

My partner and I signed up for a Spotify Trial through our cell phone provider, Sprint. Both accounts were opened through our Facebook accounts. Our trial ended and our accounts were switched to a FREE account. All was okay at that point. We decided ...

  • Casual Listener
  • My partner and I signed up for a Spotify Trial through our cell phone provider, Sprint.   Both accounts were opened through our Facebook accounts.   Our trial ended and our accoun...
  • 96 Views
  • 0 replies
  • 0 likes
  • Other
    Subscription
  • 96 Views
  • 0 replies
  • 0 likes

Broken account

Short version: I want to cancel my Premium subscription but Spotify thinks I don't have a Premium subscription so there's nothing to cancel, even though I just got charged for it. Longer version: On or around January 1, 2015, I took advantage of the ...

  • Newbie
  • Short version: I want to cancel my Premium subscription but Spotify thinks I don't have a Premium subscription so there's nothing to cancel, even though I just got charged for it.   Longer ver...
  • meahtenoha
  • Spotify
  • 463 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 463 Views
  • 2 replies
  • 0 likes

Solved!! Using Spotify Premium in more than one device

Hi everyone,Before suscribing to Spotify Premium as I plan to, I want to make sure that I can use my account in more than one computer/device (not simultaneously as I read) as I want to use it in my personal and work laptops and in my mobile phone.Wi...

  • Casual Listener
  • Hi everyone, Before suscribing to Spotify Premium as I plan to, I want to make sure that I can use my account in more than one computer/device (not simultaneously as I read) as I want to...
  • mic416
  • Casual Listener
  • 452 Views
  • 4 replies
  • 0 likes
  • Premium
  • 452 Views
  • 4 replies
  • 0 likes

My old account won't work since i deleted my Facebook, and i keep being billed

Hello! I deactivated my facebook account and in the proccess lost my spotify account (with premium) and all my playlists. it didnt happen right away, I could sign onto it for about a week, but then it was Free right away. Then all of a sudden I could...

  • Newbie
  • Hello!   I deactivated my facebook account and in the proccess lost my spotify account (with premium) and all my playlists. it didnt happen right away, I could sign onto it for about a week, b...
  • meahtenoha
  • Spotify
  • 265 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
    Subscription
  • 265 Views
  • 1 replies
  • 0 likes

cant quit my spotify premium

Hi, i tried to quit my spotify premium, but it didnt worked. after ich logged in to my facebook account i've got the message:"Da ist wohl etwas schiefgegangen. Versuche es noch einmal oder besuche unserenHilfebereich" i tried it several times. is the...

  • Newbie
  • Hi,   i tried to quit my spotify premium, but it didnt worked. after ich logged in to my facebook account i've got the message: "Da ist wohl etwas schiefgegangen. Versuche es noch einmal oder...
  • meahtenoha
  • Spotify
  • 158 Views
  • 1 replies
  • 0 likes
  • Premium
  • 158 Views
  • 1 replies
  • 0 likes

subscribtion

my subscrition ended yesterday and i though i cancelled, i guess i didn't and wanting to know if i can get a refund??

  • Newbie
  • my subscrition ended yesterday and i though i cancelled, i guess i didn't and wanting to know if i can get a refund??
  • meahtenoha
  • Spotify
  • 171 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 171 Views
  • 1 replies
  • 0 likes

Charged for Spotify after Cancelling

I was charged for spotify on March 31st after cancelling my subscription on March 30th.I have attached a screenshot of the cancellation confirmation because I was worried about this happening. I request a refund of this charge on my card.

SpotifyCancel.jpg
  • Casual Listener
  • I was charged for spotify on March 31st after cancelling my subscription on March 30th. I have attached a screenshot of the cancellation confirmation because I was worried about this happening. I re...
  • meahtenoha
  • Spotify
  • 169 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 169 Views
  • 2 replies
  • 0 likes

Renewing my subscription

Hi, I'm having a problem renewing my subscription to Spotify premium. When I go to subscription and payment and press subscripe nothing happens. What is the problem and can you fix this problem for me? Kind RegardsBjorn

  • Casual Listener
  • Hi, I'm having a problem renewing my subscription to Spotify premium. When I go to subscription and payment and press subscripe nothing happens. What is the problem and can you fix this problem for m...
  • meahtenoha
  • Spotify
  • 438 Views
  • 10 replies
  • 0 likes
  • Subscription
  • 438 Views
  • 10 replies
  • 0 likes

I Can't Connect My Facebook Account On New Created Account For Spotify - 04012015

I have currently have two account. My first account is I used Facebook to Sign Up on Spotify then now I created New User using my personal email. and I can't seems to connect on my Facebook account. Please help me on this. Planning to move my CC info...

  • Casual Listener
  • I have currently have two account. My first account is I used Facebook to Sign Up on Spotify then now I created New User using my personal email. and I can't seems to connect on my Facebook account. ...
  • rodenson
  • Casual Listener
  • 258 Views
  • 2 replies
  • 0 likes
  • Account
  • 258 Views
  • 2 replies
  • 0 likes

Solved!! Import Grooveshark playlists

Is there a possibility to import my playlists from Grooveshark?I don't really want to search and add all the songs again in Spotify. Sbenmey

  • Casual Listener
  • Is there a possibility to import my playlists from Grooveshark? I don't really want to search and add all the songs again in Spotify.   Sbenmey
  • xbob51
  • Casual Listener
  • 52131 Views
  • 11 replies
  • 1 likes
  • 52131 Views
  • 11 replies
  • 1 likes

Not able to cancel Premium

I took an special offer for Premium of 0,99€ for 3 months that came with my new Stereo Receiver Yamaha. I did it with my Facebook account. Now I want to cancel the suscription as I'm not using it so much and it will go to 9€/month. I'm not able to ca...

  • Visitor
  • I took an special offer for Premium of 0,99€ for 3 months that came with my new Stereo Receiver Yamaha. I did it with my Facebook account. Now I want to cancel the suscription as I'm not using it so ...
  • MattSuda
  • Spotify Star
  • 313 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 313 Views
  • 4 replies
  • 0 likes

Unable to change from premium to student

I keep getting this error message:Sorry, you cannot sign up for a student discount while being on Premium. I have premium and I am a student, I am thus trying to get the 50% student discount.

  • Newbie
  • I keep getting this error message: Sorry, you cannot sign up for a student discount while being on Premium.   I have premium and I am a student, I am thus trying to get the 50% student discou...
  • MattSuda
  • Spotify Star
  • 415 Views
  • 3 replies
  • 1 likes
  • Premium
    Subscription
  • 415 Views
  • 3 replies
  • 1 likes