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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 415001 Views
  • 965 replies
  • 108 likes
  • Account
  • 415001 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1181658 Views
  • 119 replies
  • 116 likes
  • Account
  • 1181658 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 102170 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 102170 Views
  • 68 replies
  • 10 likes

Cannot login to spotify from any device

Hi I have spotify from GB premium. Yesterday everything was normal but today all devices asked login and when i tried to fcebook login as routine, could not login to application. Normally i got premium from GB but until 2 years i am located in Turkey...

  • Casual Listener
  • Hi    I have spotify from GB premium. Yesterday everything was normal but today all devices asked login and when i tried to fcebook login as routine, could not login to application. ...
  • MattSuda
  • Spotify Star
  • 189 Views
  • 2 replies
  • 0 likes
  • Login
    Premium
  • 189 Views
  • 2 replies
  • 0 likes

"Could Not Buy Premium" message

Spotify seems to be a bit stuffed on my wife's iPhone. I'd like to change to premium, but get the error:"Unable to Purchase. This item is for an app that was purchased by a different Apple ID. To buy this item with this Apple ID, you must first purch...

  • Newbie
  • Spotify seems to be a bit stuffed on my wife's iPhone.   I'd like to change to premium, but get the error: "Unable to Purchase. This item is for an app that was purchased by a different Apple...
  • MattSuda
  • Spotify Star
  • 847 Views
  • 1 replies
  • 0 likes
  • Premium
  • 847 Views
  • 1 replies
  • 0 likes

Will a Premium Spotif subscription work in St. Barth?

Will Spotify work using a local WiFi connection in the Caribbean island of St. Barth? Thanks, Rob

  • Newbie
  • Will Spotify work using a local WiFi connection in the Caribbean island of St. Barth?   Thanks,   Rob
  • MattSuda
  • Spotify Star
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Student Discount Wont Work

So a few days ago my Spotify decided to stop accepting my payments for my student discount and now im being forced to use the free version. Whenever i try to re-purchase spotify premium through the student discount it brings me to a 1) payment page, ...

  • Newbie
  • So a few days ago my Spotify decided to stop accepting my payments for my student discount and now im being forced to use the free version. Whenever i try to re-purchase spotify premium through the s...
  • MattSuda
  • Spotify Star
  • 381 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 381 Views
  • 3 replies
  • 0 likes

Solved!! Upgrading to Premium, as student

Hey everyone, I'm trying to upgrade my free account (that I've had for a while) to Spotify Premium, with student discount. It seems I am only able to get the student discount by getting a new account? Obviously I don't want to do this as I'll have to...

  • Newbie
  • Hey everyone,   I'm trying to upgrade my free account (that I've had for a while) to Spotify Premium, with student discount. It seems I am only able to get the student discount by getting a ne...
  • MattSuda
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 208 Views
  • 1 replies
  • 0 likes

Every time I try to upgrade it says error

Every time I try to upgrade to Spotify Premium using the student discount it says an error occured after I type in my cc information. Its been verified that I am a student and my cards are active so that isn't the issue. I've tried multiple times on ...

  • Newbie
  • Every time I try to upgrade to Spotify Premium using the student discount it says an error occured after I type in my cc information. Its been verified that I am a student and my cards are active so ...
  • Erkan_Yılmaz
  • Community Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 138 Views
  • 1 replies
  • 0 likes

Notifications are always only about one genre

The notifications that spotify sends me via email or via the app recommending or inforing me of new releases are always about the same genre: Sleep soundsRelaxationMeditation I have several playlists and one is a chill out playlist with these kind of...

  • Casual Listener
  • The notifications that spotify sends me via email or via the app recommending or inforing me of new releases are always about the same genre:   Sleep sounds Relaxation Meditation   I ...
  • zooto68
  • Casual Listener
  • 127 Views
  • 1 replies
  • 0 likes
  • Account
  • 127 Views
  • 1 replies
  • 0 likes

Account hijacked, changed password & email

My account has been hijacked. Password and account email have been changed so I cannot reset account info. I had to make a new account to post this message. Case #: 02766688 Can someone please escalate this so I don't have to wait the many days other...

  • Newbie
  • My account has been hijacked. Password and account email have been changed so I cannot reset account info. I had to make a new account to post this message.   Case #: 02766688  Can someon...
  • user-removed
  • Not applicable
  • 189 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Security
  • 189 Views
  • 2 replies
  • 0 likes

Solved!! No longer have spotify premium?

Hello!I've been a long time spotify user; I love the service. For the last year (or two) I've paid for premium service without any incident. Today, my account - online and in the app - suggests that I only have a free subscription. I've logged out an...

  • Newbie
  • Hello! I've been a long time spotify user; I love the service. For the last year (or two) I've paid for premium service without any incident. Today, my account - online and in the app - suggests t...
  • user-removed
  • Not applicable
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 195 Views
  • 1 replies
  • 0 likes

Doubt limit of songs offline

Hi, I got a message on my smartphone saying "has alcanzado la cantidad máxima de canciones disponibles sin conexión" and that I must desactivate some lsit in order to keep downloading songs offline. Even tough I've read this thread https://community....

  • Music Fan
  • Hi, I got a message on my smartphone saying "has alcanzado la cantidad máxima de canciones disponibles sin conexión" and that I must desactivate some lsit in order to keep downloading songs offline. ...
  • 148 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
    Unlimited
  • 148 Views
  • 0 replies
  • 0 likes

My account got kicked off of Premium

I've had a premium account forever, but I just tried logging into Spotify and it says I have a free account. All of my playlists and music are gone. I just checked my Chase app and I was charged $9.99 on April 2nd. What the hell.

  • Newbie
  • I've had a premium account forever, but I just tried logging into Spotify and it says I have a free account.  All of my playlists and music are gone.  I just checked my Chase app and I was ...
  • Jnewman2543
  • Casual Listener
  • 771 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Subscription
    Unlimited
  • 771 Views
  • 5 replies
  • 0 likes

Unable to go back to premium

hello, recently i received a sudden email saying that my subscription to premium had been cancelled.i tried to upgrade back to premium and was not able to do it.the last attempt said that none of my valid credit cards were problematic. I would apprec...

  • Newbie
  • hello,    recently i received a sudden email saying that my subscription to premium had been cancelled. i tried to upgrade back to premium and was not able to do it. the last attempt sa...
  • ToolboxT
  • Roadie
  • 185 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 185 Views
  • 1 replies
  • 1 likes

Solved!! If I have no funds available in bank account, will my account automatically revert back to free?

I recently signed up for the spotify premium trial, and now as it's coming to an end, I deleted the iPhone app. However, now I can't remeber my login details or email in order to cancel my subscription. If there's no funds in my bank account, will my...

  • Casual Listener
  • I recently signed up for the spotify premium trial, and now as it's coming to an end, I deleted the iPhone app. However, now I can't remeber my login details or email in order to cancel my subscripti...
  • hannahmorgan31
  • Casual Listener
  • 5157 Views
  • 2 replies
  • 0 likes
  • 5157 Views
  • 2 replies
  • 0 likes

Trying to cancel Premium to change payment plan

Dear SpotifyI was trying to cancel my paypal paid subscription so i can move my premium subscription and pay it via a deal i got from my telecom provider (síminn in Iceland). But for some very distorted reason (im very furious now, trying not use pro...

  • Visitor
  • Dear Spotify I was trying to cancel my paypal paid subscription so i can move my premium subscription and pay it via a deal i got from my telecom provider (síminn in Iceland). But for some very dist...
  • Adam
  • Roadie
  • 347 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 347 Views
  • 3 replies
  • 0 likes

Solved!! Missing apps

I just did an update. Apps aren't listed on the left pane anymore. Did you move the apps somewhere weird? Are they gone forever? Did something go wrong just with mine?

  • Regular
  • I just did an update. Apps aren't listed on the left pane anymore. Did you move the apps somewhere weird? Are they gone forever? Did something go wrong just with mine?
  • cl0099
  • Newbie
  • 915 Views
  • 6 replies
  • 1 likes
  • Free
  • 915 Views
  • 6 replies
  • 1 likes

Premium account downgraded after using a voucher

Hi I've been a Spotify Premium user for years paying £9.99 a month with no problems at all. I was given a Spotify Voucher card by a friend for Christmas so thought I'd take advantage and use it to get 1 month free. However, when it expired, my accoun...

  • Casual Listener
  • Hi   I've been a Spotify Premium user for years paying £9.99 a month with no problems at all.   I was given a Spotify Voucher card by a friend for Christmas so thought I'd take advantag...
  • eddhudson
  • Casual Listener
  • 150 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 150 Views
  • 1 replies
  • 0 likes

Why didn't I get a 48 hour trial

So I saw this 48 hour trial and I'm just confused because they say that you'll get this on the first day you log in on spotify using your device while I didn't get this on my first day. All I got is a 7 days trial and that's it. Can I still get my 48...

  • Newbie
  • So I saw this 48 hour trial and I'm just confused because they say that you'll get this on the first day you log in on spotify using your device while I didn't get this on my first day. All I got is ...
  • 126 Views
  • 0 replies
  • 0 likes
  • 126 Views
  • 0 replies
  • 0 likes

Solved!! Not letting me register NUS extra code?

It keeps coming up with 'Technical error'? I've been trying all evening now and it still doesn't work!

  • Newbie
  • It keeps coming up with 'Technical error'? I've been trying all evening now and it still doesn't work! 😞
  • smiffyuk
  • Casual Listener
  • 2753 Views
  • 23 replies
  • 3 likes
  • 2753 Views
  • 23 replies
  • 3 likes

ERROR when trying to add a decive password

i keep getting an error when trying to add a device password...... please fix

  • Newbie
  • i keep getting an error when trying to add a device password...... please fix
  • 112 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Subscription
    Unlimited
  • 112 Views
  • 0 replies
  • 0 likes

my account

Someone keeps using my account and I can't use it

  • Newbie
  • Someone keeps using my account and I can't use it
  • ErickRGuetta
  • Community Legend
  • 97 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 97 Views
  • 1 replies
  • 0 likes