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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

294680 Views

529 replies

34 likes

Account
Free
  • 294680 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13772 Views

6 replies

11 likes

Security
  • 13772 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

542558 Views

990 replies

115 likes

Account
  • 542558 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129833 Views

74 replies

12 likes

Account
Login
Premium
  • 129833 Views
  • 74 replies
  • 12 likes

Solved!! I had 3 months Premium trial for 0,99€ but...

I've been using and paying Spotify unlimited for long time, 'til I recieved an email saying that I could try Spotify Premium for 0,99€/a month but after the 1st month (just right now) they charged me 9,99€. Why? It's not fair and I feel kinda ripped ...

Casual Listener

I've been using and paying Spotify unlimited for long time, 'til I recieved an email saying that I could try Spotify Premium for 0,99€/a month but after the 1st month (just right now) they charged me...

2Mike

Casual Listener

887 Views

4 replies

0 likes

  • 887 Views
  • 4 replies
  • 0 likes

Premium and playlists gone

I have a Premium accountTwo days ago, Spotify on both my computer and iPhone requested I log in (I usually don't need to)I tried logging in with BOTH Facebook and username/password options. Still no premium, no playlists. Please help.

Visitor

I have a Premium account Two days ago, Spotify on both my computer and iPhone requested I log in (I usually don't need to) I tried logging in with BOTH Facebook and username/password options. &nbs...

atom1989

Community Legend

176 Views

1 replies

0 likes

Login
  • 176 Views
  • 1 replies
  • 0 likes

Solved!! My Premium subscription went to the wrong account

Yesterday, I subscribed to spotify premium for the 3 month trial offer for $0.99. I did it under my account apacheco10, which I thought was connected to my facebook account. However, when I logged in via facebook on my desktop app (this is the main a...

Newbie

Yesterday, I subscribed to spotify premium for the 3 month trial offer for $0.99. I did it under my account apacheco10, which I thought was connected to my facebook account. However, when I logged in...

atom1989

Community Legend

380 Views

1 replies

0 likes

Account
Premium
Subscription
  • 380 Views
  • 1 replies
  • 0 likes

Can't change country in account settings

Hello I originally created my spotify account when I was living in the UK however I am now living in Australia and I can't seem to change my country in account settings. I have tried logging into my account, click "edit profile" however the only fiel...

Newbie

Hello   I originally created my spotify account when I was living in the UK however I am now living in Australia and I can't seem to change my country in account settings. I have tried logging...

atom1989

Community Legend

219 Views

1 replies

0 likes

Account
  • 219 Views
  • 1 replies
  • 0 likes

Wrong Country

Hi!I´ve got an account linked with my facebook account. The first time I loged in was on my vacations in Spain. Now I'm back in Germany and spotify says, that I'm in Spain, so I'm not allowed to use spotify whithout a premium account. But I accually ...

Newbie

Hi! I´ve got an account linked with my facebook account. The first time I loged in was on my vacations in Spain. Now I'm back in Germany and spotify says, that I'm in Spain, so I'm not allowe...

1293844614

Casual Listener

448 Views

4 replies

1 likes

  • 448 Views
  • 4 replies
  • 1 likes

Wrong Country

Yet another wrong country issue. Spotify thinks im in UK (never have been). I change to US but it still thinks im in UK. Can't access account. 2 support tickets no answer (#01707676 and #01704060), tweeted @spotifycares but apparently they don't. hel...

Newbie

Yet another wrong country issue. Spotify thinks im in UK (never have been). I change to US but it still thinks im in UK. Can't access account. 2 support tickets no answer (#01707676 and #01704060), t...

1293844614

Casual Listener

282 Views

2 replies

0 likes

Account
Free
  • 282 Views
  • 2 replies
  • 0 likes

Error 408

Hi. Spotify doesn't let me in because "my country does not match" (error 408). The thing is: I'm in Spain, as my profile says. I've never opened Spotify in any other device, or country, since I have it.So, what's happening and how can I solve it?Than...

Newbie

Hi. Spotify doesn't let me in because "my country does not match" (error 408). The thing is: I'm in Spain, as my profile says. I've never opened Spotify in any other device, or country, since I ...

DasPeter

Community Legend

272 Views

1 replies

0 likes

Account
Login
  • 272 Views
  • 1 replies
  • 0 likes

Solved!! Log in with Facebook

Hi, I register with my facebook account, and upgrade to premium. What happend if I close or lose my facebook account? How can i Log in Spoty without my facebook account?. Sorry my english, but i don´t found a spanish community Help, but i try to expl...

Newbie

Hi, I register with my facebook account, and upgrade to premium. What happend if I close or lose my facebook account? How can i Log in Spoty without my facebook account?. Sorry my english, but i don´...

DasPeter

Community Legend

425 Views

2 replies

0 likes

Account
Login
Security
  • 425 Views
  • 2 replies
  • 0 likes

Unlink Facebook and Spotify

Hello: I've created a new account with username and password, without Facebook account. After that, I've linked a Facebook account to my Spotify user. Now, I've decided to unilik this, I've done it since the Spotify app, since the Spotify Web and sin...

Casual Listener

Hello:   I've created a new account with username and password, without Facebook account. After that, I've linked a Facebook account to my Spotify user.   Now, I've decided to unilik th...

doriginaltrend

Casual Listener

339 Views

2 replies

0 likes

Account
  • 339 Views
  • 2 replies
  • 0 likes

Phantom user on my account

Hello, Last week a strange thing happened. My spotify app opened on my phone and I realized I had control over someone else's music session. The device was labeled "Nikki's iPhone" (and I am not Nikki nor do I know one). Now when I look back on my re...

Casual Listener

Hello,   Last week a strange thing happened. My spotify app opened on my phone and I realized I had control over someone else's music session. The device was labeled "Nikki's iPhone" (and I am...

dscel

Casual Listener

350 Views

2 replies

0 likes

Account
Security
  • 350 Views
  • 2 replies
  • 0 likes

Solved!! Can't create a device password

Hey, I have a Premium Account with my Facebook Login and need a Password for my Device (Onkyo 616) i tried it several times but i dont recieve a Email to create a password. i hope you can help me best regards Dominik

Casual Listener

Hey, I have a Premium Account with my Facebook Login and need a Password for my Device (Onkyo 616) i tried it several times but i dont recieve a Email to create a password.   i hope you can ...

itzzquang

Newbie

3128 Views

7 replies

0 likes

  • 3128 Views
  • 7 replies
  • 0 likes

justice

Can I have an exparte?

Casual Listener

Can I have an exparte?

167 Views

0 replies

0 likes

Other
  • 167 Views
  • 0 replies
  • 0 likes

Help to cancel my premium trial

Please advise how I can cancel this free premium trial. I go into my account but it does not give me the options to cancel subscription. I wish to cancel this with immediate effect ie 22/5/15. Thank you

Newbie

Please advise how I can cancel this free premium trial. I go into my account but it does not give me the options to cancel subscription. I wish to cancel this with immediate effect ie 22/5/15. Thank ...

LordRollin

Community Legend

170 Views

1 replies

0 likes

Subscription
  • 170 Views
  • 1 replies
  • 0 likes

I have canceled my premium subscription and Im still being charged

I brought the 99p deal on christmas to get 3 months of spotify premium, it ended at the end of march and i got charged for march, so at the end of april i canceled my subscription, but then i was still charged, i rang my bank to find out i was also c...

Newbie

I brought the 99p deal on christmas to get 3 months of spotify premium, it ended at the end of march and i got charged for march, so at the end of april i canceled my subscription, but then i was sti...

LordRollin

Community Legend

225 Views

1 replies

0 likes

Account
Premium
Subscription
  • 225 Views
  • 1 replies
  • 0 likes

[Hacked] Spotify Premium Account

Hi Spotify Community, Woke up today to find that I had lost my playlists along with a small number of friends and seeingbrand new playlist called "my hits" being created containing artists I don't listen to. I do believe I have been hacked and am won...

Casual Listener

Hi Spotify Community,   Woke up today to find that I had lost my playlists along with a small number of friends and seeingbrand new playlist called "my hits" being created containing artists I...

LordRollin

Community Legend

1993 Views

4 replies

0 likes

Security
  • 1993 Views
  • 4 replies
  • 0 likes

I am not able to change my country

I am from Brasil, bu my account is registered as US. I already found the steps to change countries, but the problem is that i do not have the option to change when I access my account. I really don't know what to do next.

Casual Listener

I am from Brasil, bu my account is registered as US. I already found the steps to change countries, but the problem is that i do not have the option to change when I access my account. I really don't...

MattSuda

Spotify Star

363 Views

3 replies

1 likes

Subscription
  • 363 Views
  • 3 replies
  • 1 likes

Can I get the student discount on a current subscription?

I've been using Spotify premium for over 3 years, and upon noticing the student discount option, I wanted to switch to it and save some money (I'm in my 3rd year of College, so the money struggle is real). However, it keeps telling me that because I'...

Newbie

I've been using Spotify premium for over 3 years, and upon noticing the student discount option, I wanted to switch to it and save some money (I'm in my 3rd year of College, so the money struggle is ...

MattSuda

Spotify Star

190 Views

1 replies

0 likes

Other
Premium
Subscription
  • 190 Views
  • 1 replies
  • 0 likes

Double charge on unsuscribe

I try to unsuscribe due to unuse the service and I received a normal charge and an aditional 9.99 charge on my bank account.

Newbie

I try to unsuscribe due to unuse the service and I received a normal charge and an aditional 9.99 charge on my bank account.    

user-removed

Not applicable

171 Views

1 replies

0 likes

Premium
Subscription
  • 171 Views
  • 1 replies
  • 0 likes

"Edit Profile" page not showing all options?

So I just got back from Europe and my spotify told me I needed to change my country settings because the 2 weeks were up, but when I went to my profile the only things that showed up under "Edit Profile" were gender, email, and birthday - and I wasn'...

Casual Listener

So I just got back from Europe and my spotify told me I needed to change my country settings because the 2 weeks were up, but when I went to my profile the only things that showed up under "Edit Prof...

MattSuda

Spotify Star

851 Views

7 replies

0 likes

Account
Free
Login
Other
  • 851 Views
  • 7 replies
  • 0 likes

Wrong Facebook account permanently linked

I attempted to link my Spotify account to Facebook on my friend's account accidentally and connected to her account.Then my avatar and name were changed to hers.Even after disconnecting to her Facebook, my name is still incorrect and the picture is o...

Newbie

I attempted to link my Spotify account to Facebook on my friend's account accidentally and connected to her account. Then my avatar and name were changed to hers. Even after disconnecting to her Fa...

user-removed

Not applicable

165 Views

1 replies

0 likes

Account
Premium
Subscription
  • 165 Views
  • 1 replies
  • 0 likes