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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1714 Views
  • 0 replies
  • 7 likes
  • Security
  • 1714 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 446629 Views
  • 970 replies
  • 108 likes
  • Account
  • 446629 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199341 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199341 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108521 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108521 Views
  • 72 replies
  • 11 likes

Multiple CC Charges

Hi Spotify, When signing up for Spotify premium, there seemed to be an error in processing the transaction. I was prompted to try again and this went on until now where I have six pending charges against my account. Now not only have I been charged f...

  • Newbie
  • Hi Spotify,   When signing up for Spotify premium, there seemed to be an error in processing the transaction. I was prompted to try again and this went on until now where I have six pending ch...
  • MattSuda
  • Spotify Star
  • 603 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 603 Views
  • 7 replies
  • 0 likes

HELP! Off line songs too much space???

So I downloaded around 145 songs for off line listening. This takes like 2.4GB in extreme quality. However, I've read in some forums that extreme quality songs take like 2.4 Mb per minute, so 2.4 GB for 145 songs wouldn't make any sense. I want to kn...

  • Regular
  • So I downloaded around 145 songs for off line listening. This takes like 2.4GB in extreme quality. However, I've read in some forums that extreme quality songs take like 2.4 Mb per minute, so 2....
  • MattSuda
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 147 Views
  • 1 replies
  • 0 likes

Starred music Gone!

I was just listening to my playlist and then, it froze, when re-opened the app all of my starred music was gone! Please please please how can I get it back???

  • Newbie
  • I was just listening to my playlist and then, it froze, when re-opened the app all of my starred music was gone! Please please please how can I get it back???
  • MattSuda
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • Free
  • 133 Views
  • 1 replies
  • 0 likes

Spotify premium 0.99€ for 3 month trouble

Hi, I try to get 3 month of spotify premium for 0.99€ :1) no problem to subscribe (I have a free spotify account)2) but when it is done, I can see on my account summary that I will be charge of 9.99€ ...3) No receipt receive in my mailbox ...4) Belie...

  • Newbie
  • Hi,   I try to get 3 month of spotify premium for 0.99€ : 1) no problem to subscribe (I have a free spotify account) 2) but when it is done, I can see on my account summary that I will be ch...
  • MattSuda
  • Spotify Star
  • 606 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 606 Views
  • 1 replies
  • 0 likes

Disconnect FB Account, but Emails are Redundant

Hi community, I've been trying to find a way to disconnect my Spotify premium account from my Facebook account. Though I've found in the community that the only real way to do this is to deactivate my original (FB) account and sign up for another thr...

  • Visitor
  • Hi community,   I've been trying to find a way to disconnect my Spotify premium account from my Facebook account.  Though I've found in the community that the only real way to do this is ...
  • MattSuda
  • Spotify Star
  • 221 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 221 Views
  • 2 replies
  • 0 likes

Charged 4 times and still no premium account

This afternoon i logged in spotify and wanted to upgrade it to premium. i chose the student discount and put in every information that it needed, it didnt work and i figured to try again tomorrow. when i got home i checked my bank account and i was c...

  • Newbie
  • This afternoon i logged in spotify and wanted to upgrade it to premium. i chose the student discount and put in every information that it needed, it didnt work and i figured to try again tomorrow. wh...
  • MattSuda
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

charged 3 times in one month

My cc was charged once on the 1st and 2 more times on the 2nd of April 9.97 all 3 times. I don't know where to or how to contact anyone about this and I don't want to cancel sub.I love Spotify! It seems as though i may not have a choice. I can't affo...

  • Newbie
  • My cc was charged once on the 1st and 2 more times on the 2nd of April 9.97 all 3 times. I don't know where to or how to contact anyone about this and I don't want to cancel sub.I love Spotify! It se...
  • MattSuda
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • Account
  • 156 Views
  • 1 replies
  • 0 likes

Solved!! How does Facebook have my new Facebook photo and Facebook name?

I uninstalled Spotify and ended my subscription months ago. I had then already disconnected my Facebook account. I originally signed up using a username and password. Now on a completely new Windows installation, I signed up for Spotify Premium again...

  • Casual Listener
  • I uninstalled Spotify and ended my subscription months ago. I had then already disconnected my Facebook account. I originally signed up using a username and password.   Now on a completely new...
  • MattSuda
  • Spotify Star
  • 311 Views
  • 4 replies
  • 0 likes
  • Account
  • 311 Views
  • 4 replies
  • 0 likes

How can I get Premium back/Recuperar mi cuenta premium

My Premium account has just expired two days ago, and I want to have it again. But there's a message on the website that reads they can't make that change on my account at the moment, and suggest to contact with customer service. What should I do? Th...

  • Newbie
  • My Premium account has just expired two days ago, and I want to have it again. But there's a message on the website that reads they can't make that change on my account at the moment, and suggest to ...
  • MattSuda
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 312 Views
  • 1 replies
  • 0 likes

Premium ending on the same day of payment??

Today, I bought spotify premium for 3 months using the 0.99€ promotion, and it says my subscription ends today, what is wrong??

  • Newbie
  • Today, I bought spotify premium for 3 months using the 0.99€ promotion, and it says my subscription ends today, what is wrong??
  • MattSuda
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 179 Views
  • 1 replies
  • 0 likes

Solved!! Signed up with email - can't change profile information.

I have spotify premium which I signed up for through using my email and creating a username (not by using facebook). However, I am trying to update my profile information to the correct zip code, birthday, etc. and it won't let me. I keep getting an ...

  • Regular
  • I have spotify premium which I signed up for through using my email and creating a username (not by using facebook). However, I am trying to update my profile information to the correct zip code, bir...
  • MattSuda
  • Spotify Star
  • 1305 Views
  • 4 replies
  • 1 likes
  • Account
  • 1305 Views
  • 4 replies
  • 1 likes

Log me out.

The log me out everywhere button will not work.

  • Newbie
  • The log me out everywhere button will not work.
  • user-removed
  • Not applicable
  • 131 Views
  • 1 replies
  • 0 likes
  • Premium
  • 131 Views
  • 1 replies
  • 0 likes

Is it possible to use spotify in Japan?

Hello,Overseas, Account I am a college student in Texas and I will have my summer break within 2 weeks.i am planning to travel to Japan and stay there for the next 3 month.Although I have the Spotify Preminum account, is it still possible to use spot...

  • Newbie
  • Hello,Overseas, Account   I am a college student in Texas and I will have my summer break within 2 weeks. i am planning to travel to Japan and stay there for the next 3 month. Although I hav...
  • Erkan_Yılmaz
  • Community Legend
  • 5695 Views
  • 1 replies
  • 0 likes
  • Account
  • 5695 Views
  • 1 replies
  • 0 likes

Suddenly can't login to account - can't reset password either! Help!

Hi, FYI - I created this account only to solve this issue. I've used my "work-email" and a new username to post this. Premium user since loooong - I've basically been in the Spotify game since closed beta way back in the day, before Facebook integrat...

  • Casual Listener
  • Hi,   FYI - I created this account only to solve this issue. I've used my "work-email" and a new username to post this.   Premium user since loooong - I've basically been in the Spotify...
  • lolboll
  • Newbie
  • 653 Views
  • 7 replies
  • 0 likes
  • Account
    Login
    Premium
  • 653 Views
  • 7 replies
  • 0 likes

Playlists gone / possible double account

Hello! I opened my computer today and my Spotify that usually automatically starts up said my password was incorrect and wouldn't log it. I tried to change my password and it said I was connected with Facebook. Nothing on my facebook changed so I kep...

  • Visitor
  • Hello!      I opened my computer today and my Spotify that usually automatically starts up said my password was incorrect and wouldn't log it. I tried to change my password and it ...
  • Raeeka
  • Regular
  • 1177 Views
  • 56 replies
  • 0 likes
  • Account
  • 1177 Views
  • 56 replies
  • 0 likes

hi guys quick q

I have read similar threads and I wanted to know the date I opened this key as I remember it was still invite only then, could your wonderful team tell me the date please

  • Casual Listener
  • I have read similar threads and I wanted to know the date I opened this key as I remember it was still invite only then, could your wonderful team tell me the date please 
  • ErickRGuetta
  • Community Legend
  • 290 Views
  • 4 replies
  • 0 likes
  • Account
    Unlimited
  • 290 Views
  • 4 replies
  • 0 likes

Solved!! Proxy settings for login

Hi there I'm having problems logging on to spotify, first it tells me its an error 101 caused by firewall problems. But I've checked and it hasn't got anything to do with that. Then it tells me to enter my proxy settings. But I haven't got a clue abo...

  • Casual Listener
  • Hi there   I'm having problems logging on to spotify, first it tells me its an error 101 caused by firewall problems. But I've checked and it hasn't got anything to do with that. Then it tel...
  • shruthi13
  • Casual Listener
  • 19801 Views
  • 17 replies
  • 0 likes
  • 19801 Views
  • 17 replies
  • 0 likes

Need help figuring out accounts?

I have multiple accounts with spotify. I just saw on my billing statement that I skgned up for the student discount, but I don't remember which account I signed up under to get that. So I need help figuring that out.. I tried all the accounts & every...

  • Newbie
  • I have multiple accounts with spotify. I just saw on my billing statement that I skgned up for the student discount, but I don't remember which account I signed up under to get that. So I need help f...
  • ErickRGuetta
  • Community Legend
  • 126 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 126 Views
  • 1 replies
  • 0 likes

Please Change My Account To The UK

Please change my account to the UK.

  • Newbie
  • Please change my account to the UK.
  • ErickRGuetta
  • Community Legend
  • 122 Views
  • 1 replies
  • 0 likes
  • Account
  • 122 Views
  • 1 replies
  • 0 likes

Cannot change the country from US to Germany

Hey, could you please change my country status from US to Germany please. Im online from a german IP and dont know why its not possible to change it. I cant subscribe for anything, because obv the system doesnt accept a German zip code. Please help

  • Newbie
  • Hey,   could you please change my country status from US to Germany please. Im online from a german IP and dont know why its not possible to change it. I cant subscribe for anything, because o...
  • ErickRGuetta
  • Community Legend
  • 459 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 459 Views
  • 1 replies
  • 0 likes