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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 397911 Views
  • 947 replies
  • 107 likes
  • Account
  • 397911 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171131 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171131 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99004 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99004 Views
  • 68 replies
  • 10 likes

Upgrading to Family, just payed for premium subscription

Hi, My father-in-law asked me to help him upgrade the Premium account of my mother-in-law to Family, but just a week ago the payment of the Premium subscription has been charged and payed.How can my father-in-law upgrade without needlesly paying doub...

  • Casual Listener
  • Hi,   My father-in-law asked me to help him upgrade the Premium account of my mother-in-law to Family, but just a week ago the payment of the Premium subscription has been charged and payed. ...
  • NickJansen
  • Casual Listener
  • 133 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 133 Views
  • 2 replies
  • 0 likes

Switching subscription back from Virgin Media

Hi I previously paid for Spotify via Virgin Media, having taken up their offer a couple of years ago. However I'd now like to unlink the account from Virgin Media, so I'm paying Spotify directly. I've informed Virgin Media and they told me yesterday ...

  • Regular
  • Hi   I previously paid for Spotify via Virgin Media, having taken up their offer a couple of years ago. However I'd now like to unlink the account from Virgin Media, so I'm paying Spotify dire...
  • atom1989
  • Community Legend
  • 226 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 226 Views
  • 3 replies
  • 0 likes

Solved!! Device password

Hello spotify users, I just saw that the ps4 had an update for spotify so I tried to log in. I realize I had an facebook linked account that didnt' have an user name and password. I found the user name 121********* but when i went to set password I n...

  • Regular
  • Hello spotify users,   I just saw that the ps4 had an update for spotify so I tried to log in. I realize I had an facebook linked account that didnt' have an user name and password. I fou...
  • mvromen
  • Casual Listener
  • 612 Views
  • 13 replies
  • 0 likes
  • Account
    Free
  • 612 Views
  • 13 replies
  • 0 likes

subscription

I have updated my account details, however I've gone back into my account and it's not up dated even though I was told my update was successful?Can you explain why this is and how I can rectify it to continue using spotify. Thanks Els

  • Casual Listener
  • I have updated my account details,  however I've gone back into my account and it's not up dated even though I was told my update was successful? Can you explain why this is and how I can recti...
  • Elsb4006
  • Casual Listener
  • 218 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 218 Views
  • 2 replies
  • 0 likes

Solved!! How in HELL Do I Cancel 7-Day Free Trial Premium?!

I accidentally pressed something on my phone and now it says I am signed up for 7-Day Free Trial. It says if I don't cancel in 7 days, I will be charged. How in HELL Do I Cancel Free Trial Premium?! There is no "Cancel" button anywhere. Not on my pho...

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  • Newbie
  •   I accidentally pressed something on my phone and now it says I am signed up for 7-Day Free Trial.  It says if I don't cancel in 7 days, I will be charged.  How in HELL Do I Cancel F...
  • gsantos
  • Casual Listener
  • 887 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 887 Views
  • 2 replies
  • 0 likes

Change the billingdate

I am normally billed around the 25th. However i want to be billed around the first. Is it possible to change the date? Will it work if i just unsubscribe and then resubscribe may 1st?

  • Regular
  • I am normally billed around the 25th. However i want to be billed around the first. Is it possible to change the date? Will it work if i just unsubscribe and then resubscribe may 1st?
  • MattSuda
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 101 Views
  • 1 replies
  • 0 likes

Delete erroneous account

Please delete this account. Someone signed up with my e-mail address but it was not me. If I was ever to use Spotify myself I would want to use my own username.

  • Newbie
  • Please delete this account. Someone signed up with my e-mail address but it was not me. If I was ever to use Spotify myself I would want to use my own username.
  • MattSuda
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • Account
  • 118 Views
  • 1 replies
  • 0 likes

Premium account is gone

Are there any solution from Spotify to solve the problem?

  • Visitor
  • Are there any solution from Spotify to solve the problem?
  • MattSuda
  • Spotify Star
  • 157 Views
  • 2 replies
  • 0 likes
  • Premium
  • 157 Views
  • 2 replies
  • 0 likes

Dual Accounts - Cannot Cancel

Hi All, I want to cancel my Spotify Premium but I don't remember my password. When I go to reset password, it tells me I am connected via Facebook. When I log in via Facebook, the account screen tells me I am on a free account and have no subscriptio...

  • Newbie
  • Hi All,   I want to cancel my Spotify Premium but I don't remember my password. When I go to reset password, it tells me I am connected via Facebook. When I log in via Facebook, the account sc...
  • MattSuda
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 127 Views
  • 1 replies
  • 0 likes

NUS Discount Not working

Hi,When I go to spotify.com/nus and try to use NUS Extra to get the subscription, it just redirects me to the Account page and there's no option to enter my NUS card number. Please advise Thank you

  • Newbie
  • Hi, When I go to spotify.com/nus and try to use NUS Extra to get the subscription, it just redirects me to the Account page and there's no option to enter my NUS card number.   Please advis...
  • MattSuda
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 132 Views
  • 1 replies
  • 0 likes

Student discount!

Is there a way that I could change my original premium plan to the student discount premium plan?

  • Newbie
  • Is there a way that I could change my original premium plan to the student discount premium plan?
  • MattSuda
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • Premium
  • 239 Views
  • 1 replies
  • 0 likes

Paid 99p for 3 months trial and they charged me after that

I never agreed to charge me I paid 99p for 3 months and then after them 3 months they charged me £9.99 without me even knowing I would like my money back

  • Newbie
  • I never agreed to charge me I paid 99p for 3 months and then after them 3 months they charged me £9.99 without me even knowing I would like my money back
  • MattSuda
  • Spotify Star
  • 340 Views
  • 2 replies
  • 0 likes
  • Premium
  • 340 Views
  • 2 replies
  • 0 likes

Locked out of Account

xD

  • Newbie
  • xD
  • MattSuda
  • Spotify Star
  • 615 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 615 Views
  • 1 replies
  • 0 likes

Account Deletion Team Unresponsive

Spotify,I opened a case on March 17th to delete my account but I HAVE NOT recieved any sort of response to this. I have today put in a new request. I would like to request that this be reviewed immediatly.

  • Visitor
  • Spotify, I opened a case on March 17th to delete my account but I HAVE NOT recieved any sort of response to this.  I have today put in a new request.  I would like to request that this be ...
  • MattSuda
  • Spotify Star
  • 161 Views
  • 1 replies
  • 1 likes
  • Account
  • 161 Views
  • 1 replies
  • 1 likes

how i stop my subscription 49 kr for month

I have the same problem I try to get in contact with spotify support but they don´t care, what i do.Same body can help me please. Why is so **bleep**ing dificult go out and so easy to go inEdwin Mira

  • Casual Listener
  • I have the same problem I try to get in contact with spotify support but they don´t care, what i do. Same body can help me please. Why is so **bleep**ing dificult go out and so easy to go in Edwi...
  • MattSuda
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 192 Views
  • 1 replies
  • 0 likes

Problems with cancelling subscription!

Hi. I paid for the 3 month trial, 3 months ago. Tonight I tried to cancel this trial to avoid my paypal being charged and I supposedly missed the cancel by a matter of minutes due to problems with actually cancelling it itself. My paypal was charged ...

  • Casual Listener
  • Hi. I paid for the 3 month trial, 3 months ago. Tonight I tried to cancel this trial to avoid my paypal being charged and I supposedly missed the cancel by a matter of minutes due to problems with ac...
  • MattSuda
  • Spotify Star
  • 199 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
    Subscription
  • 199 Views
  • 3 replies
  • 0 likes

Payment

I bought spotify premium 12.99 for ONE month .Why??? I read it was 0.99 € forTHE first three months and than 9.99.I did IT by the spotify app

  • Newbie
  • I bought spotify premium 12.99 for ONE month . Why??? I read it was 0.99 € for THE first three months and than 9.99. I did IT by the spotify app
  • MattSuda
  • Spotify Star
  • 141 Views
  • 2 replies
  • 0 likes
  • Premium
  • 141 Views
  • 2 replies
  • 0 likes

Wrong email address associated with account

I login to Spotify using my Facebook credentials. However, when I view my Spotify account online, an old email address that I no longer have access to is associated with the account. When I try to change that email address to my current one, it says ...

  • Newbie
  • I login to Spotify using my Facebook credentials. However, when I view my Spotify account online, an old email address that I no longer have access to is associated with the account. When I try to ch...
  • MattSuda
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 148 Views
  • 1 replies
  • 0 likes

30 days free premium

Hey,I just subscriped to Spotify Premium and clicked the 30 days free premium. Suddenly I had to pay 9,99€ via Paypal and I cant use the 30 days for free.I wanted to use the free Premium but now I ended up paying.How can I still use the 30 days for f...

  • Newbie
  • Hey, I just subscriped to Spotify Premium and clicked the 30 days free premium. Suddenly I had to pay 9,99€ via Paypal and I cant use the 30 days for free. I wanted to use the free Premium but now ...
  • MattSuda
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 140 Views
  • 1 replies
  • 0 likes

Discount Family Subscriptions!

I have a premium account. I would like to ad my daughter but can not figure out where to change to a family plan

  • Newbie
  • I have a premium account.  I would like to ad my daughter but can not figure out where to change to a family plan
  • MattSuda
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • Premium
  • 103 Views
  • 1 replies
  • 0 likes