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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83363 Views

29 replies

0 likes

  • 83363 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104349 Views

10 replies

3 likes

Account
Login
  • 104349 Views
  • 10 replies
  • 3 likes

CANNOT SET PASSWORD

I've been using spotify on my Iphone for a few months now with no issues, but now I've downloaded Spotify onto my computer and try to log in with Facebook but it gives me a message saying "Spotify desktop client communication failed." So, then I went...

Casual Listener

I've been using spotify on my Iphone for a few months now with no issues, but now I've downloaded Spotify onto my computer and try to log in with Facebook but it gives me a message saying "Spotify de...

Pricilla

Spotify

550 Views

3 replies

0 likes

Login
  • 550 Views
  • 3 replies
  • 0 likes

album only one song?

hey, I just saved the new 10 song album by the band "unleashed", but the album consists of only one song. Anybody has an idea? Thx in advancemichael

Newbie

hey,   I just saved the new 10 song album by the band "unleashed", but the album consists of only one song. Anybody has an idea?   Thx in advance michael

MattSuda

Spotify Star

516 Views

1 replies

0 likes

Account
  • 516 Views
  • 1 replies
  • 0 likes

Changing account settings

Hello, I recently created a spotify account and I choose the option to log in through facebook. However, this requires me to log in to facebook everytime I want to log in to Spotify, and I don't want that. I want to choose a username for my account a...

Visitor

Hello,   I recently created a spotify account and I choose the option to log in through facebook.    However, this requires me to log in to facebook everytime I want to log in to S...

MattSuda

Spotify Star

261 Views

1 replies

0 likes

Account
  • 261 Views
  • 1 replies
  • 0 likes

Solved!! Charged TWICE on my account for the past few months, escalating this to forum!

Hi,I filed a Spotify case# 02768543 to help resolve my issue. But so far, we've been going back and forth every day (each time a different person!) and getting absolutely NOWHERE!! I have another payment scheduled to come up in 4/25, and I don't want...

Newbie

Hi, I filed a Spotify case# 02768543 to help resolve my issue. But so far, we've been going back and forth every day (each time a different person!) and getting absolutely NOWHERE!! I have...

Pricilla

Spotify

354 Views

2 replies

0 likes

Account
Premium
Subscription
  • 354 Views
  • 2 replies
  • 0 likes

Paid but not upgraded

I have recently paid my offer of 0,99 for 3 months trial of the spotify premium but my account is still free, not premium. What can i do?

Newbie

I have recently paid my offer of 0,99 for 3 months trial of the spotify premium but my account is still free, not premium. What can i do?

atom1989

Community Legend

205 Views

1 replies

0 likes

Premium
  • 205 Views
  • 1 replies
  • 0 likes

Credit Card Renewed but Spotify will not accept updated information

In February, the cc I use for Spotify premium payment renewed. When I went to update the account, Spotify would not accept it. Multiple attempts have all failed and Spotify customer support at first was responsive, but has since ignored all recent in...

Casual Listener

In February, the cc I use for Spotify premium payment renewed. When I went to update the account, Spotify would not accept it. Multiple attempts have all failed and Spotify customer support at first ...

Pricilla

Spotify

428 Views

4 replies

0 likes

Account
Premium
Subscription
  • 428 Views
  • 4 replies
  • 0 likes

My Email is Already Taken?

Around 30 minutes ago, I tried to register a new account with my main email. It said it was already in use, so I looked up my info and logged in. I proceeded to change the email in my account details so that I could make a new account (with the email...

Newbie

Around 30 minutes ago, I tried to register a new account with my main email.  It said it was already in use, so I looked up my info and logged in.  I proceeded to change the email in my acc...

Pricilla

Spotify

4811 Views

1 replies

1 likes

Account
  • 4811 Views
  • 1 replies
  • 1 likes

NUS Student Discount Problems

I recently had a problem with getting through to the NUS page so I could input my card details to gain my discount. This was fixed thanks to the support team. But now that I can get through to that page I'm unable to submit my card details, I opened ...

Newbie

I recently had a problem with getting through to the NUS page so I could input my card details to gain my discount. This was fixed thanks to the support team. But now that I can get through to that p...

takaeve

Newbie

379 Views

2 replies

0 likes

Account
Premium
Subscription
  • 379 Views
  • 2 replies
  • 0 likes

Student Discount Removed

Hi I got an email a little while ago telling me I needed to revalidate my student discount through UniDays... and I did. Today I've been charged £9.99 rather than £5 and there's no mention of the student discount on my account. Furthermore, if I now ...

Newbie

Hi   I got an email a little while ago telling me I needed to revalidate my student discount through UniDays... and I did. Today I've been charged £9.99 rather than £5 and there's no mention o...

Pricilla

Spotify

548 Views

2 replies

0 likes

Subscription
  • 548 Views
  • 2 replies
  • 0 likes

Changed Facebook password because of Heartbleed, lost Premium account and playlist.

I changed my facebook password due to the heartbleed vulnerability. When I signed back in to Spotify it only shows me as a free user and I lost all of my playlists. How do I fix this?

Visitor

I changed my facebook password due to the heartbleed vulnerability.  When I signed back in to Spotify it only shows me as a free user and I lost all of my playlists.  How do I fix this?

Pricilla

Spotify

2649 Views

47 replies

3 likes

  • 2649 Views
  • 47 replies
  • 3 likes

Solved!! Spotify perfiles for blogs

Hi!I'd like to find out how to create a spotify perfile for a brand. How much does it cost? Where can I found more info about that?BTW, is it necessary to sign up a "brand account" in order to have a spotify perfile for my blog? I mean, I'm not Rolli...

Casual Listener

Hi! I'd like to find out how to create a spotify perfile for a brand. How much does it cost? Where can I found more info about that? BTW, is it necessary to sign up a "brand account" in o...

Cesarino82

Casual Listener

420 Views

2 replies

0 likes

Account
  • 420 Views
  • 2 replies
  • 0 likes

Retrieving account via credit card#

I lost all my information and what email was used to setup my premium account. I've tried creating a ticket but its the standard bs non reply that sends me here...fabulous customer support.

Newbie

I lost all my information and what email was used to setup my premium account. I've tried creating a ticket but its the standard bs non reply that sends me here...fabulous customer support.

MattSuda

Spotify Star

217 Views

1 replies

0 likes

Account
  • 217 Views
  • 1 replies
  • 0 likes

Sharing a Premium Account

Hello,My wife and I want to share a premium account on two different iPad devises. Can I sign in to her account using her sign in from my own devise? We will be using the account from the same apartment. If not, is there a solution? Does this mean we...

Newbie

Hello, My wife and I want to share a premium account on two different iPad devises. Can I sign in to her account using her sign in from my own devise? We will be using the account from the same apar...

MattSuda

Spotify Star

607 Views

2 replies

0 likes

Account
Premium
Subscription
  • 607 Views
  • 2 replies
  • 0 likes

Student subscription vanished

Dear Spotify, I am a student in Seattle who has a Spotify subscription and I just noticed on my bill that Spotify is now charging me $9.99/month instead of $4.99 a month? What happened to my student subscription and why did the price increase? I've h...

Newbie

Dear Spotify,   I am a student in Seattle who has a Spotify subscription and I just noticed on my bill that Spotify is now charging me $9.99/month instead of $4.99 a month? What happened to my...

MattSuda

Spotify Star

455 Views

2 replies

0 likes

Premium
Subscription
  • 455 Views
  • 2 replies
  • 0 likes

Solved!! FREE always?

Hi,I created an account through PlayStation 4, it says my subscription is FREE but is it going to always be free or will I have to start paying?Thanks.

Newbie

Hi, I created an account through PlayStation 4, it says my subscription is FREE but is it going to always be free or will I have to start paying? Thanks.

MattSuda

Spotify Star

859 Views

1 replies

0 likes

Free
Subscription
Unlimited
  • 859 Views
  • 1 replies
  • 0 likes

With Premium 30days free, is possible offline?

Hello, in two weeks I will travel to Nicaragua, to an area without internet or just coverage. I have the spotify free, and I wonder, with the 30 day free trial of Premium, I can listen my Playlists in offline mode? If one day I can access the interne...

Newbie

Hello, in two weeks I will travel to Nicaragua, to an area without internet or just coverage. I have the spotify free, and I wonder, with the 30 day free trial of Premium, I can listen my Playlists i...

MattSuda

Spotify Star

234 Views

1 replies

0 likes

Premium
  • 234 Views
  • 1 replies
  • 0 likes

Can not successfully switch to student discount

Hello, I am a student who just discovered the discount. I'd like to apply it to my account, but I keep finding myself unable to do so. I've cancelled my current premium subscribtion, etc. I have been a paying customer since day 1 in the US and this w...

Newbie

Hello,   I am a student who just discovered the discount.  I'd like to apply it to my account, but I keep finding myself unable to do so.  I've cancelled my current premium subscribt...

MattSuda

Spotify Star

200 Views

1 replies

0 likes

Premium
  • 200 Views
  • 1 replies
  • 0 likes

Advertised a free premium, put my credit card info and got charged 10€

As title says I saw an advertisement which advertised for a free 30 day premium, I clicked it and it asked my credit card info, I put them in and I got charged 10€I want a refund of the 10€

Casual Listener

As title says I saw an advertisement which advertised for a free 30 day premium, I clicked it and it asked my credit card info, I put them in and I got charged 10€ I want a refund of the 10€

MattSuda

Spotify Star

248 Views

1 replies

0 likes

Account
Premium
Subscription
  • 248 Views
  • 1 replies
  • 0 likes

Changing email

The email that is hooked up to my old spotify account is not an email that I use anymore. I am trying to change it and it tells me the email I have entered is already being used. I have made another spotify account before so I went to reset the passw...

Newbie

The email that is hooked up to my old spotify account is not an email that I use anymore. I am trying to change it and it tells me the email I have entered is already being used. I have made another ...

MattSuda

Spotify Star

458 Views

1 replies

0 likes

Windows
  • 458 Views
  • 1 replies
  • 0 likes