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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 406054 Views
  • 958 replies
  • 107 likes
  • Account
  • 406054 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1175771 Views
  • 119 replies
  • 113 likes
  • Account
  • 1175771 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99991 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99991 Views
  • 68 replies
  • 10 likes

Account Hacked

Please can you help - my account appears to have been hacked and hijacked by another user. I have logged in to this page with another account I have just created. A few days ago when my desktop client auto started I noticed an unknown device listenin...

  • Casual Listener
  • Please can you help - my account appears to have been hacked and hijacked by another user. I have logged in to this page with another account I have just created. A few days ago when my desktop clien...
  • MattSuda
  • Spotify Star
  • 216 Views
  • 3 replies
  • 0 likes
  • Account
  • 216 Views
  • 3 replies
  • 0 likes

premium hasn't started working

I just paid for my new subscription for Spotify premium and it hasn't updated yet how long does it take?

  • Newbie
  • I just paid for my new subscription for Spotify premium and it hasn't updated yet how long does it take?
  • MattSuda
  • Spotify Star
  • 276 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 276 Views
  • 2 replies
  • 0 likes

Spotify Giftcard as a student

Hello, For my birthday this year I got a $30 Spotify Gift card. With my student discount, this should last me for 6 months. I upgraded my account to a premium student account at 4.99/mo successfully and I see the charge on my bank account. When I wen...

  • Casual Listener
  • Hello,   For my birthday this year I got a $30 Spotify Gift card.  With my student discount, this should last me for 6 months.   I upgraded my account to a premium student account ...
  • MattSuda
  • Spotify Star
  • 322 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 322 Views
  • 3 replies
  • 0 likes

I let my father use my account also which is premium,and it shows his photo not mine and how can

I let my father use my account which is premium, and my account shows his photo not mine and how can we not control eachothers devices? How come we cant listen to different things under my account?

  • Newbie
  • I let my father use my account which is premium, and my account shows his photo not mine and how can we not control eachothers devices? How come we cant listen to different things under my account?
  • MattSuda
  • Spotify Star
  • 259 Views
  • 2 replies
  • 0 likes
  • 259 Views
  • 2 replies
  • 0 likes

Solved!! Facebook account closed. . .can't log in to Spotify Premium

Hey I just opned a new Facebook profile because my previous one is permanently closed, due to changing it to a business Page. I cannot log in to FB with my old credentials in any way, as when I do I get an error message saying that account no longer ...

  • Newbie
  • Hey   I just opned a new Facebook profile because my previous one is permanently closed, due to changing it to a business Page.   I cannot log in to FB with my old credentials in any wa...
  • atom1989
  • Community Legend
  • 412 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 412 Views
  • 1 replies
  • 0 likes

Charged despite cancellation

Hi, I signed up for a premium trial which I then cancelled before the renewal date. I have noticed that I have still been charged £9.99 despite cancelling my premium subscription. I would appreciate a refund as soon as possible please. Thank you kind...

  • Newbie
  • Hi,   I signed up for a premium trial which I then cancelled before the renewal date. I have noticed that I have still been charged £9.99 despite cancelling my premium subscription.   I...
  • atom1989
  • Community Legend
  • 102 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 102 Views
  • 1 replies
  • 0 likes

Solved!! Unsubscribing from Premium

Hi,my Premium account will expire on May 7. As I don't want to renew it, I'm trying to unsubscribe, but I keep on receiving the following message: "Ops, qualcosa è andato storto. Riprova più tardi o consulta l'area di assistenza sui test" ("Oops, som...

  • Newbie
  • Hi, my Premium account will expire on May 7. As I don't want to renew it, I'm trying to unsubscribe, but I keep on receiving the following message: "Ops, qualcosa è andato storto. Riprova più tardi ...
  • atom1989
  • Community Legend
  • 746 Views
  • 1 replies
  • 0 likes
  • Premium
  • 746 Views
  • 1 replies
  • 0 likes

Subscriber trying to set up a family plan

My mom has a premium account and I do not. She was trying to create a family plan to add me to but ended up getting charged $12 instead of the 50% discount price for a family plan. How can we fix this and then how can my mom create a family plan?

  • Newbie
  • My mom has a premium account and I do not. She was trying to create a family plan to add me to but ended up getting charged $12 instead of the 50% discount price for a family plan. How can we fix thi...
  • atom1989
  • Community Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 142 Views
  • 1 replies
  • 0 likes

Solved!! old account deleted

I sent spotify and email over a week ago about this issue still havent responding so I am posting here for some help. I deleted my old facebook account which was linked to my spotify account and did not know I wouldn't be able to access my spotify ac...

  • Casual Listener
  • I sent spotify and email over a week ago about this issue still havent responding so I am posting here for some help. I deleted my old facebook account which was linked to my spotify account and did ...
  • arict
  • Casual Listener
  • 268 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 268 Views
  • 2 replies
  • 0 likes

Solved!! Vodafone + Spotify 6 months free

Can I use the 6 months of free Spotify with Vodafone even if I've already had a 1 month free with Spotify 2 years ago?

  • Casual Listener
  • Can I use the 6 months of free Spotify with Vodafone even if I've already had a 1 month free with Spotify 2 years ago? 
  • Isil90
  • Casual Listener
  • 442 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 442 Views
  • 2 replies
  • 0 likes

Country / Credit card not working

Hi,I've recently moved from Sweden to Brazil (and I've settled down in Brazil). My credit card was cloned here over a month ago, which meant I had to send for a new one from Sweden. It took over a month to get it via the post, and in that time my Spo...

  • Casual Listener
  • Hi, I've recently moved from Sweden to Brazil (and I've settled down in Brazil). My credit card was cloned here over a month ago, which meant I had to send for a new one from Sweden. It took over a ...
  • coastaltown
  • Casual Listener
  • 451 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 451 Views
  • 3 replies
  • 0 likes

Help, my ex profile picture is on my profil!

Hi! Need help, asap!I have for months tried to delete my ex boyfriends picture from my profile, I have done everything right by deleted his Facebook page from my account and put my own there instead of his, but, It won't go away, i ended everything w...

  • Newbie
  • Hi! Need help, asap! I have for months tried to delete my ex boyfriends picture from my profile, I have done everything right by deleted his Facebook page from my account and put my own there instea...
  • Jordi
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
  • 207 Views
  • 1 replies
  • 0 likes

Change country

Hi, I've noticed this is a quite frequent problem yet there seems to be no way of solving it myself. I can not change my country, it is greyed out in my edit profile, and I need to be able to do it in order to continue listening. I want to change it ...

  • Casual Listener
  • Hi,   I've noticed this is a quite frequent problem yet there seems to be no way of solving it myself.   I can not change my country, it is greyed out in my edit profile, and I need to ...
  • Josh
  • Community Legend
  • 235 Views
  • 3 replies
  • 0 likes
  • Account
  • 235 Views
  • 3 replies
  • 0 likes

Channging paypal payment

HEYit's kind of driving me crazy. As I bought my preimum user I signed up with paypal linked to my CREDIT CARD. Now, after connecting my BANK ACCOUNT to paypal, I want to dissconect my credit card from spotify and start paying with my bank account di...

  • Newbie
  • HEY it's kind of driving me crazy. As I bought my preimum user I signed up with paypal linked to my CREDIT CARD. Now, after connecting my BANK ACCOUNT to paypal, I want to dissconect my credit card ...
  • Josh
  • Community Legend
  • 378 Views
  • 2 replies
  • 0 likes
  • Premium
  • 378 Views
  • 2 replies
  • 0 likes

Payment

I've cancelled my premium some days back but today I got a mail about payment for spotify. What can I do?

  • Newbie
  • I've cancelled my premium some days back but today I got a mail about payment for spotify. What can I do?
  • atom1989
  • Community Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 136 Views
  • 1 replies
  • 0 likes

lost voucher....help

got a premium 6 monhs voucher for christmasCan I find it though? nope.....as it hasn't been redeemed is there anyway to get the code again?????? If there is then I'll have to contact the person who gave it to me to sort out....If there's no way (and ...

  • Music Fan
  • got a premium 6 monhs voucher for christmas Can I find it though? nope..... as it hasn't been redeemed is there anyway to get the code again??????   If there is then I'll have to contact the...
  • Josh
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • Windows
  • 253 Views
  • 1 replies
  • 0 likes

Vodafone contract package and spotify

OK 3weeks so far trying to sort this out. Basically I have premium with my new contract and my new Samsung s6 edge 4g fone however I can only use the free version. Coda say everything is OK their end and it's showing that I'm using premium, when I'm ...

  • Visitor
  • OK 3weeks so far trying to sort this out. Basically I have premium with my new contract and my new Samsung s6 edge 4g fone however I can only use the free version. Coda say everything is OK their end...
  • atom1989
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • Premium
  • 179 Views
  • 1 replies
  • 0 likes

Solved!! Switched Facebook login to user/pass and lost my forums user

Hi, I wanted to get rid of Facebook requirement to use Spotify so I contacted Spotify support.They told me that they'd release the e-mail address from my Facebook account and let me create a new regular (user/pass) account using the same e-mail addre...

  • Visitor
  • Hi,   I wanted to get rid of Facebook requirement to use Spotify so I contacted Spotify support. They told me that they'd release the e-mail address from my Facebook account and let me create...
  • AeroZ
  • Composer
  • 878 Views
  • 10 replies
  • 0 likes
  • Account
  • 878 Views
  • 10 replies
  • 0 likes

Error to upgrade to the promotion 3 months of premium by only 0,99€

Hi,i´m from spain, I´m register in spotify.com and I was going to upgrade to spotify premium 3 months by only 0,99€ because it was a promotion, but in the final step when I was paying with PayPal, I say yes to paypal to pay, then it redirects me to s...

  • Casual Listener
  • Hi,i´m from spain, I´m register in spotify.com and I was going to upgrade to spotify premium 3 months by only 0,99€ because it was a promotion, but in the final step when I was paying with PayPal, I ...
  • foroshur1998
  • Casual Listener
  • 231 Views
  • 4 replies
  • 0 likes
  • Premium
    Subscription
  • 231 Views
  • 4 replies
  • 0 likes

Can't pay premium

I live in Brazil and the only way possible to pay spotify is with a credit card. It seems that Brazil is the only country that people can't pay through Paypal. Why? I don't have a credit card and right now there's no way i can pay for a premium subsc...

  • Visitor
  • I live in Brazil and the only way possible to pay spotify is with a credit card. It seems that Brazil is the only country that people can't pay through Paypal. Why? I don't have a credit card and rig...
  • 103 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 103 Views
  • 0 replies
  • 0 likes