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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84975 Views

9 replies

2 likes

Account
Login
  • 84975 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

662282 Views

13 replies

4 likes

Account
  • 662282 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

744482 Views

18 replies

29 likes

  • 744482 Views
  • 18 replies
  • 29 likes

Double payment

Hi, iam sry for my low english experience.I have a big Problem.I have a premium account for 2 years, last year i changed my phone operator and got 1 year free premium account.so i follow the instructions and changed it, but i dont start a new acc. Th...

Newbie

Hi, iam sry for my low english experience. I have  a big Problem. I have a premium account for 2 years, last year i changed my phone operator and got 1 year free premium account. so i follow ...

MattSuda

Spotify Star

543 Views

2 replies

0 likes

Premium
  • 543 Views
  • 2 replies
  • 0 likes

Need Help With Student Discount

Trying to upgrade to premium using my already registered school email. I paid for a month of premium withouth the student discount. I will not pay for another month without the discount and will stop using the service. When I follow the instructions,...

Newbie

Trying to upgrade to premium using my already registered school email. I paid for a month of premium withouth the student discount. I will not pay for another month without the discount and will stop...

MattSuda

Spotify Star

727 Views

2 replies

0 likes

  • 727 Views
  • 2 replies
  • 0 likes

Solved!! Two accounts - Facebook linking problems

So I have two accounts, my original account, and then I made a Facebook account one time when I was away from home and wanted to use Spotify, but couldn't remember my login. Now, I have premium on my original account, and I wanted to link my Facebook...

Casual Listener

So I have two accounts, my original account, and then I made a Facebook account one time when I was away from home and wanted to use Spotify, but couldn't remember my login.    Now, I hav...

shuws

Casual Listener

382 Views

2 replies

0 likes

Account
Premium
  • 382 Views
  • 2 replies
  • 0 likes

muss 7tage premium test gekündigt werden?

Wird der 7tage premium test automatisch zum Abo ?Oder muss dieser von mir gekündigt werden ?

Newbie

Wird der 7tage premium test automatisch zum Abo ? Oder muss dieser von mir gekündigt werden ?

MattSuda

Spotify Star

466 Views

2 replies

0 likes

Account
  • 466 Views
  • 2 replies
  • 0 likes

Believe account was hacked, Spotify help email unresponsive

I believe my account was hacked because all my login details changed overnight and when I send a password reset, it never arrives at my account email address. Tried all the usual suspects, spam folders etc, and am completely baffled. What's more baff...

Regular

I believe my account was hacked because all my login details changed overnight and when I send a password reset, it never arrives at my account email address. Tried all the usual suspects, spam folde...

MattSuda

Spotify Star

734 Views

8 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 734 Views
  • 8 replies
  • 0 likes

iOS 8.2 upgrade issues

Since downloading iOS 8.2 on iPhone and iPad, spotify allows you to login but won't connect. Is anyone else having this issue. Was fine this morning before upgrade.

Casual Listener

Since downloading iOS 8.2 on iPhone and iPad, spotify allows you to login but won't connect. Is anyone else having this issue. Was fine this morning before upgrade.

leesmith28

Casual Listener

470 Views

2 replies

0 likes

Premium
  • 470 Views
  • 2 replies
  • 0 likes

Solved!! Does upgrading to Premium change the normal date of the bill?

I upgraded from Unlimited to Premium via my student email.I got an email right afterwards (19.02.2015) with a bill for te 4,99€ to pay till 02.03.2015) even while already having paid for that month. Because I use that email account only for Spotify I...

Casual Listener

I upgraded from Unlimited to Premium via my student email. I got an email right afterwards (19.02.2015) with a bill for te 4,99€ to pay till 02.03.2015) even while already having paid for that month...

Telekinese

Casual Listener

462 Views

2 replies

0 likes

Account
Premium
Subscription
  • 462 Views
  • 2 replies
  • 0 likes

student Discount UNIDAYS

HI I have contacted spotify regarding my account but they havent got back to be and was just wondering if anyone could help. I have had spotify premium for a while now and have had student discount through UNIDAYS and spotify is now asking for me to ...

Casual Listener

HI   I have contacted spotify regarding my account but they havent got back to be and was just wondering if anyone could help. I have had spotify premium for a while now and have had student d...

MattSuda

Spotify Star

700 Views

3 replies

0 likes

Other
Premium
Subscription
  • 700 Views
  • 3 replies
  • 0 likes

dodgy subscription

just cancelled my subscription as after the free 7 day trial expired, I upgraded. One message is telling me I'm getting another 30 days for free - another is telling me I'm being charged £10 tomorrow unless I cancel. Now I'm not terribly efficient at...

Newbie

just cancelled my subscription as after the free 7 day trial expired, I upgraded. One message is telling me I'm getting another 30 days for free - another is telling me I'm being charged £10 tomorrow...

Taylor

Community Legend

282 Views

1 replies

0 likes

Account
Premium
Subscription
  • 282 Views
  • 1 replies
  • 0 likes

Have to login when offline

When I take my macbook to a different location other than home, spotify asks me to login which obviously I can't as I'm off line. I change thesettings in preferences to offline before I leave home but it still does the same. I have no problem with Ip...

Visitor

When I take my macbook to a different location other than home, spotify asks me to login which obviously I can't as I'm off line. I change the settings in preferences to offline before I leave home ...

MattSuda

Spotify Star

211 Views

1 replies

0 likes

Login
  • 211 Views
  • 1 replies
  • 0 likes

Cancelled my subscription but still have a premium account

How is this possible? Estimated ending time of my 3 month subscription was yesterday.i cancelled my account, got an email telling me that I have cancelled it but whenever I open open the app,it says I am still premium.Help me because I do not wanna p...

Newbie

How is this possible? Estimated ending time of my 3 month subscription was yesterday.i cancelled my account, got an email telling me that I have cancelled it but whenever I open open the app,it says ...

MattSuda

Spotify Star

578 Views

1 replies

0 likes

Account
Subscription
Unlimited
  • 578 Views
  • 1 replies
  • 0 likes

Solved!! Overseas but unable to change location

I recently rediscovered spotty after a long break. But, I now live in Hong Kong (account was set up in the UK) and wasn't aware that I needed to change my home country. So, 14 days overseas has gone by, I can't access my account, and all I want to do...

Newbie

I recently rediscovered spotty after a long break. But, I now live in Hong Kong (account was set up in the UK) and wasn't aware that I needed to change my home country. So, 14 days overseas has gone ...

MattSuda

Spotify Star

473 Views

1 replies

0 likes

Account
Login
Other
  • 473 Views
  • 1 replies
  • 0 likes

Applying UNIDAYS discount does not work

Dear community, I am a student and already have Spotify Premium for a long time. Recently I heard about the UNIDAYS discount for students. I followed the instructions at [1] and got to page [2] at the end. When I click on "Activate Discount" I get re...

Casual Listener

Dear community,   I am a student and already have Spotify Premium for a long time. Recently I heard about the UNIDAYS discount for students. I followed the instructions at [1] and got to ...

MattSuda

Spotify Star

819 Views

1 replies

0 likes

Premium
Subscription
  • 819 Views
  • 1 replies
  • 0 likes

I got premium on the wrong account

I accidentally bought premium on my extra account (Amber.claire.hagen), but wanted it on my main account (connected to my facebook), any chance I could get the premium subscription moved to my main account?I'm rather bummed, and spotify is hopeless a...

Visitor

I accidentally bought premium on my extra account (Amber.claire.hagen), but wanted it on my main account (connected to my facebook), any chance I could get the premium subscription moved to my main a...

MattSuda

Spotify Star

223 Views

1 replies

0 likes

Subscription
  • 223 Views
  • 1 replies
  • 0 likes

Connect on all devices not working

HI, I've tweeted @spotifyCares about this but got no reply. So hopefully my post here will get an answer. Spotify has suddenly stopped connecting on all my devices. iPad, iPhone, PC, Mac and even the Web Player in all browsers. I thought it might hav...

Casual Listener

HI, I've tweeted @spotifyCares about this but got no reply. So hopefully my post here will get an answer. Spotify has suddenly stopped connecting on all my devices. iPad, iPhone, PC, Mac and even the...

safffalee

Casual Listener

471 Views

2 replies

0 likes

Account
  • 471 Views
  • 2 replies
  • 0 likes

Can't login to Spotify

I've been getting the error message that I can't use Spotify outside my country for 14 days. The problem is I AM PREMIUM. I am in the country I've created my account, and it won't let me login. As far as I know, premium "should" allow you to travel a...

Casual Listener

I've been getting the error message that I can't use Spotify outside my country for 14 days. The problem is I AM PREMIUM. I am in the country I've created my account, and it won't let me login. As fa...

MattSuda

Spotify Star

360 Views

1 replies

0 likes

Account
Login
  • 360 Views
  • 1 replies
  • 0 likes

lost my Playlist and premium account

I've had an account for a while. Always stays logged in. Recently upgraded to premium. Listened earlier today with no issues. A few hours later went to listen to my Playlist and it asked me to log in. Logged in, my Playlist was gone and so was my sub...

Visitor

I've had an account for a while. Always stays logged in. Recently upgraded to premium. Listened earlier today with no issues. A few hours later went to listen to my Playlist and it asked me to log in...

MattSuda

Spotify Star

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

My country doesn't change when I change it

Hello there, I hope someone can help me. I'm from Mexico, and first I made my premium account on US, but now I'm in Mexico and I'm trying to change my country info to get a way to buy premium spotify with a credit card from Mexico, but I change it, a...

Newbie

Hello there, I hope someone can help me. I'm from Mexico, and first I made my premium account on US, but now I'm in Mexico and I'm trying to change my country info to get a way to buy premium spotify...

MattSuda

Spotify Star

298 Views

1 replies

0 likes

Account
Premium
Subscription
  • 298 Views
  • 1 replies
  • 0 likes

American student abroad

hey, i'm an american student living abroad...and with that i mean an american citizen going to an american online school...the problem is, that i can't change the countries in my settings (it shows me the country i'm currently in greyed out), so i ca...

Casual Listener

hey, i'm an american student living abroad...and with that i mean an american citizen going to an american online school...the problem is, that i can't change the countries in my settings (it shows m...

sneezydiezy

Casual Listener

328 Views

2 replies

0 likes

Account
Free
Premium
  • 328 Views
  • 2 replies
  • 0 likes