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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1845 Views
  • 0 replies
  • 8 likes
  • Security
  • 1845 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 448811 Views
  • 970 replies
  • 108 likes
  • Account
  • 448811 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199740 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199740 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108790 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108790 Views
  • 72 replies
  • 11 likes

how do i delete my account?

it is tied with facebook, and i want to start over without facebook. how do i delete my account so i can reuse the email address?

  • Visitor
  • it is tied with facebook, and i want to start over without facebook.  how do i delete my account so i can reuse the email address?
  • MattSuda
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • Account
  • 266 Views
  • 1 replies
  • 0 likes

Payed for premium don't have it and still being billed

I payed for the premium 3 months for 0.99 on two accounts both were billed on my debit card but I don't have premium on either accounts. Please help

  • Newbie
  • I payed for the premium 3 months for 0.99 on two accounts both were billed on my debit card but I don't have premium on either accounts. Please help 😞
  • MattSuda
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 177 Views
  • 1 replies
  • 0 likes

Trouble getting the NUS Discount

So recently, my 99p/month subscription ran out, so I decided to try subscribing to the half price student discount. However, I got given my account screen saying "Oops! Something went wrong, please try again." I've signed up to Spotify using my Faceb...

  • Visitor
  • So recently, my 99p/month subscription ran out, so I decided to try subscribing to the half price student discount. However, I got given my account screen saying "Oops! Something went wrong, please t...
  • MattSuda
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • Account
  • 189 Views
  • 1 replies
  • 0 likes

How to delete account

I created a free account yesterday and it won't let me use my student discount to get premium so I'm going to delete it and start again. (It's Connie.lightly-GB) However I've emailed through the contact form a couple of times and my account is still ...

  • Visitor
  • I created a free account yesterday and it won't let me use my student discount to get premium so I'm going to delete it and start again. (It's Connie.lightly-GB) However I've emailed through the cont...
  • MattSuda
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Subscription
  • 286 Views
  • 1 replies
  • 0 likes

Solved!! Premium continued after cancel

I cancelled my Premium subscription the day before it was due to be paid for so that I don't end up with another month of Premium. I cancelled it so I could save money per month but this wasn't the case as for some reason the payment still went throu...

  • Regular
  • I cancelled my Premium subscription the day before it was due to be paid for so that I don't end up with another month of Premium. I cancelled it so I could save money per month but this wasn't the c...
  • MattSuda
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • Premium
  • 268 Views
  • 1 replies
  • 0 likes

99 cent premium

I paid for the Spotify premium with my debit card and i did this about a hour ago. It is not working. Is there something I can do to make it work. I am on my android. I have uninstalled it and re installed twice now. It still is not working

  • Newbie
  • I paid for the Spotify premium with my debit card and i did this about a hour ago. It is not working. Is there something I can do to make it work. I am on my android. I have uninstalled it and re ins...
  • MattSuda
  • Spotify Star
  • 526 Views
  • 2 replies
  • 0 likes
  • Premium
  • 526 Views
  • 2 replies
  • 0 likes

No puedo usar oferta de premium y me cobraron!

Hola hace menos de media hora abri una cuenta nueva y se supone que hay una promoción de tres meses en premium, pero me dice que no puedo usarla sin embargo ya me hicieron el cargo a la tarjeta.Alguien podria decirme como reclamar o me pueden reembol...

  • Newbie
  • Hola hace menos de media hora abri una cuenta nueva y se supone que hay una promoción de tres meses en premium, pero me dice que no puedo usarla sin embargo ya me hicieron el cargo a la tarjeta. Alg...
  • MattSuda
  • Spotify Star
  • 344 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 344 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Family - Only 1 Member

Hello,i can only add 1 family member to my subscription. I have added a screenshot in the attachments. Maybe someone can help me. Thanks

  • Newbie
  • Hello, i can only add 1 family member to my subscription. I have added a screenshot in the attachments. Maybe someone can help me. 😉   Thanks    
  • MattSuda
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 248 Views
  • 1 replies
  • 0 likes

Solved!! Premium Account Hacked

I can login on my phone just fine, but my desktop client says the password is wrong. On my phone, I can see that my playlists have been erased and altered. I'm still logged in automatically on the website, but it says my email address is now tarek_mq...

  • Casual Listener
  • I can login on my phone just fine, but my desktop client says the password is wrong. On my phone, I can see that my playlists have been erased and altered. I'm still logged in automatically on the we...
  • MattSuda
  • Spotify Star
  • 1845 Views
  • 20 replies
  • 0 likes
  • 1845 Views
  • 20 replies
  • 0 likes

Solved!! Trust Issues

So I love using this service, and have been wanting to switch to premium for a while. But my parents, being as stubborn as they are, think even if I use a PREPAID gift card to pay to premium that spotify will just keep charging my service carrier(whi...

  • Newbie
  • So I love using this service, and have been wanting to switch to premium for a while. But my parents, being as stubborn as they are, think even if I use a PREPAID gift card to pay to premium that spo...
  • MattSuda
  • Spotify Star
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Sin Premium

Hola, el día de hoy al ingresar a la aplicación de Spotify en mi android, me he encontrado con que mi cuenta volvió a ser free. Yo pago la suscripción con tarjeta de crédito hace dos meses si no me equivoco. A alguien le ha sucedido esto? Espero ayud...

  • Visitor
  • Hola, el día de hoy al ingresar a la aplicación de Spotify en mi android, me he encontrado con que mi cuenta volvió a ser free. Yo pago la suscripción con tarjeta de crédito hace dos meses si no me e...
  • MattSuda
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • Premium
  • 177 Views
  • 1 replies
  • 0 likes

Premium Account

My premium account went back to free and it says "Unfortunately, there is no support at the moment to make this type of change to yoursubscription. Contact our customer service team who can help you further".So I can't subscribe again.

  • Newbie
  • My premium account went back to free and it says "Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer service team who can help yo...
  • MattSuda
  • Spotify Star
  • 249 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 249 Views
  • 3 replies
  • 0 likes

I want to transfer my spotify playlists to a new spotify account, however, I deactivated my Facebook

I need to transfer my playlists to a new spotify account. I deactivated my Facebook and also do not know the password to my Facebook email. I want to keep my Facebook deactivated and hopefully sign up for a new Spotify account and purchase premium ag...

  • Casual Listener
  • I need to transfer my playlists to a new spotify account. I deactivated my Facebook and also do not know the password to my Facebook email. I want to keep my Facebook deactivated and hopefully sign u...
  • MattSuda
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Charged $4.99 three times, no premium in return.

Hello, I was charged recently on the date of May 1st, 2015. I would love to be assisted and it'd be great if I may have a refund or 3 months of premium access for this ridiculous and enraging charge for being charged three times in a row.

  • Newbie
  • Hello, I was charged recently on the date of May 1st, 2015. I would love to be assisted and it'd be great if I may have a refund or 3 months of premium access for this ridiculous and enraging charge ...
  • MattSuda
  • Spotify Star
  • 535 Views
  • 2 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 535 Views
  • 2 replies
  • 1 likes

Had an account through Facebook, logged in using it, accidentally clicked disconnect from Facebook

Is there any way to recover my playlists/starred? My followers can still access them somehow but it doesn't show up on my Spotify account even after I reconnected Facebook, all have been deleted. Thanks.

  • Newbie
  • Is there any way to recover my playlists/starred? My followers can still access them somehow but it doesn't show up on my Spotify account even after I reconnected Facebook, all have been deleted. &n...
  • MattSuda
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
  • 237 Views
  • 1 replies
  • 0 likes

logged in through facebook. personal info all wrong and not showing my email address

Hi i'm hoping someone can help me. I signed up today using my facebook account. looking at my account info on Spotify. it has my date of birth wrong and says I do not have an email address. I have an email address through facebook so I don't know why...

  • Newbie
  • Hi i'm hoping someone can help me.   I signed up today using my facebook account. looking at my account info on Spotify. it has my date of birth wrong and says I do not have an email address. ...
  • MattSuda
  • Spotify Star
  • 255 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 255 Views
  • 1 replies
  • 0 likes

Can't remove an Arist

I can't remove THE SWINGING BLUE JEANS from ARTISTS, no matter what I do. Help needed have tried everything...

  • Visitor
  • I can't remove THE SWINGING BLUE JEANS from ARTISTS, no matter what I do.    Help needed have tried everything...      
  • MattSuda
  • Spotify Star
  • 619 Views
  • 5 replies
  • 0 likes
  • Other
  • 619 Views
  • 5 replies
  • 0 likes

Facebook account deleted

Hi,i had one account facebook of my association with the page, and personal page.. I subscribed spotify logging in with that account and i pay premium membership with Vodafone.Facebook delated my account because on facebook i can't have a personal pa...

  • Newbie
  • ...elated my account because on facebook i can't have a personal page for an assiciation or for every public places.. and they turn the Personal Account into a page connected with my personal Account. Now i...
  • MattSuda
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
  • 185 Views
  • 1 replies
  • 0 likes

Can't change country

I created my account while in the UK a few years ago, but I have since moved back to the US (3+ years back in the US). I am trying to change my country back to the USA but the selection box is disabled. My IP is US-based and I have tried on multiple ...

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  • Newbie
  • I created my account while in the UK a few years ago, but I have since moved back to the US (3+ years back in the US). I am trying to change my country back to the USA but the selection box is disabl...
  • Jason
  • Spotify Legend
  • 614 Views
  • 2 replies
  • 0 likes
  • Account
    Free
  • 614 Views
  • 2 replies
  • 0 likes

Account payment transer FB

Hi. I have a paid spotify premium account but i use Facebook to login. Is it possible to change from social login to an email and password login? I need it at work and i can't always login to my facebook and then open Spotify in order to reach my acc...

  • Newbie
  • Hi. I have a paid spotify premium account but i use Facebook to login. Is it possible to change from social login to an email and password login? I need it at work and i can't always login to my face...
  • MattSuda
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 190 Views
  • 1 replies
  • 0 likes