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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

286940 Views

529 replies

34 likes

Account
Free
  • 286940 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13611 Views

6 replies

11 likes

Security
  • 13611 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540062 Views

990 replies

114 likes

Account
  • 540062 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129585 Views

74 replies

12 likes

Account
Login
Premium
  • 129585 Views
  • 74 replies
  • 12 likes

stop recurring subscription

Hi guys, I registered a new Email address to register the spotify and I upgrade to the premium. however I forgot the username and Email address, so I cannot log in to cancel subscription. Is there any other way to cancel that?

Newbie

Hi guys, I registered a new Email address to register the spotify and I upgrade to the premium. however I forgot the username and Email address, so I cannot log in to cancel subscription. Is there an...

MichaelJerzak

Composer

168 Views

1 replies

0 likes

Account
Premium
Subscription
  • 168 Views
  • 1 replies
  • 0 likes

Need help-confused about spotify 7 day free trial

Clicked 7 day free trial on spotify app for iPhone. It said it was to expire on the 13/05/15. However, it still says my subscription is premium :s I haven't given any card details or paid for anything so I don't know why it hasn't changed back after ...

Casual Listener

Clicked 7 day free trial on spotify app for iPhone. It said it was to expire on the 13/05/15. However, it still says my subscription is premium :s I haven't given any card details or paid for anythin...

Suzanne090294

Casual Listener

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

Unauthorized Charge

I just checked my bank account today, and it had a spotify charge of $5.33. I did not buy spotify premium and it's not on my account. I tried to call the number 646-837-5380 but it only asked me to leave me a message. How do I cancel this charge?

Casual Listener

I just checked my bank account today, and it had a spotify charge of $5.33. I did not buy spotify premium and it's not on my account. I tried to call the number 646-837-5380 but it only asked me to l...

HerbieTheCar

Casual Listener

316 Views

2 replies

0 likes

Premium
  • 316 Views
  • 2 replies
  • 0 likes

Solved!! spotify help needed

I can listen to any song on my console but on my phone I can't it says I need premium also somehow my cousins works on his phone without premium what is going on???

Visitor

I can listen to any song on my console but on my phone I can't it says I need premium also somehow my cousins works on his phone without premium what is going on???

user-removed

Not applicable

504 Views

4 replies

0 likes

  • 504 Views
  • 4 replies
  • 0 likes

PLEASE HELP!!!

My premium spotify account has been stolen. I cannot log in anymore as it tells me there is no user name or email associated with my account. I noticed my account was being listened to on a random device and now everything is closed for me. I am disp...

Newbie

My premium spotify account has been stolen. I cannot log in anymore as it tells me there is no user name or email associated with my account. I noticed my account was being listened to on a random de...

atom1989

Community Legend

151 Views

1 replies

0 likes

Premium
  • 151 Views
  • 1 replies
  • 0 likes

Spotify and Vodafone

Hi everyone, Would greatly appreciate help. I've been a Spotify Premium user for four years now. I have recently changed my phone contract with Vodafone and as part of the deal they have given me 6 months of Spotify's Premium service free of charge. ...

Casual Listener

Hi everyone,   Would greatly appreciate help.   I've been a Spotify Premium user for four years now. I have recently changed my phone contract with Vodafone and as part of the deal they...

generalgum

Casual Listener

253 Views

2 replies

0 likes

Account
Free
Premium
Subscription
Unlimited
  • 253 Views
  • 2 replies
  • 0 likes

premium isn't working

I bought spotify premium a while back and I still can't get it working. I still cant listen to whatever song I want, I can't listen to them offline and I have limited skips. I've looked at all the ways I could fix this problem like restarting it, log...

Visitor

I bought spotify premium a while back and I still can't get it working. I still cant listen to whatever song I want, I can't listen to them offline and I have limited skips. I've looked at all the wa...

OviiiOne

Community Legend

201 Views

1 replies

0 likes

Premium
  • 201 Views
  • 1 replies
  • 0 likes

My Spotify was erased off my ipod

One of my kids erased my Spotify off my iPod and I was paying for premium and now my username doesn't register. It used to be yellabell02 which was my email. I would like my premium back on the new account I had to make. I can show you proof of purch...

Casual Listener

One of my kids erased my Spotify off my iPod and I was paying for premium and now my username doesn't register. It used to be yellabell02 which was my email. I would like my premium back on the new a...

145 Views

0 replies

0 likes

Account
Premium
  • 145 Views
  • 0 replies
  • 0 likes

Student discount

I have just subcribed to the free premimum trial, and now i want to upgarde with a student discount. But when i try to upgrade to a student dicunt it says im not eligiable for it. Do i have to wait until the free trial is over? I dont want to get cha...

Casual Listener

I have just subcribed to the free premimum trial, and now i want to upgarde with a student discount. But when i try to upgrade to a student dicunt it says im not eligiable for it. Do i have to wait u...

210 Views

0 replies

0 likes

Premium
  • 210 Views
  • 0 replies
  • 0 likes

Account closures

So i have my main account (mick.schnell) which my mom has been paying for on her credit card. She has since cancelled the card and its my job to pay for it now. My problem here is that my card that i was going to use is already registered under anoth...

Newbie

So i have my main account (mick.schnell) which my mom has been paying for on her credit card. She has since cancelled the card and its my job to pay for it now. My problem here is that my card that i...

ErickRGuetta

Community Legend

250 Views

1 replies

0 likes

Account
  • 250 Views
  • 1 replies
  • 0 likes

deleting account linked to dead facebook profile

right now I have a spotify account which is not linked to facebook since i deleted my facebook account years ago, but i saw my old spotify profile linked to my old facebook profile still exist and i want to delete it and use only my current account, ...

Newbie

right now I have a spotify account which is not linked to facebook since i deleted my facebook account years ago, but i saw my old spotify profile linked to my old facebook profile still exist and i ...

ErickRGuetta

Community Legend

216 Views

1 replies

0 likes

Account
Other
Subscription
  • 216 Views
  • 1 replies
  • 0 likes

Valid and ready credit cards being denied

Hello thereI tried to upgrade to Premium but two different credit cards with funds got rejected.Both were MasterCards, registered at Brazil (obviously with international enabled) and i just checked them as OK.I tried at both my laptop AND my smartpho...

Music Fan

Hello there I tried to upgrade to Premium but two different credit cards with funds got rejected. Both were MasterCards, registered at Brazil (obviously with international enabled) and i just che...

JeffreyFarell

Casual Listener

4776 Views

18 replies

0 likes

Subscription
  • 4776 Views
  • 18 replies
  • 0 likes

Link Facebook to new account?

So, I made a spotify with my Facebook some years ago. Now I made a new account and have premium on there. Is there anyway to get rid of the old account and link Facebook to my new account?

Newbie

So, I made a spotify with my Facebook some years ago. Now I made a new account and have premium on there. Is there anyway to get rid of the old account and link Facebook to my new account?

ErickRGuetta

Community Legend

238 Views

1 replies

0 likes

  • 238 Views
  • 1 replies
  • 0 likes

Mail for password creation never received

I've a device where there is no Internet browser nor Facebook application (or access). My premium account was created through Facebook. So, I've tried to create a password for devices, and then click on the button to have the mail to create the passw...

Newbie

I've a device where there is no Internet browser nor Facebook application (or access).  My premium account was created through Facebook.   So, I've tried to create a password for devices...

188 Views

0 replies

0 likes

Account
Other
Premium
  • 188 Views
  • 0 replies
  • 0 likes

Change how you cancel subscriptions.

I originally got spotify premium for 3 months for 99p. Before that time ran out I canceled it. 2 month later I received a letter saying the account spotify was on was in over draft £20.. turns out I hadn't actuslly canceled it. When I clicked cancel ...

Casual Listener

I originally got spotify premium for 3 months for 99p. Before that time ran out I canceled it. 2 month later I received a letter saying the account spotify was on was in over draft £20.. turns out I ...

179 Views

0 replies

0 likes

Account
Premium
  • 179 Views
  • 0 replies
  • 0 likes

Merge Accounts

So I have two spotify accounts, One I actually use and the older one I subscribed to premium on because I was not paying attention to which account I loged into. I am curious to know if it may be possible to have these accounts merged into one? Or am...

Visitor

So I have two spotify accounts, One  I actually use and the older one I subscribed to premium on because I was not paying attention to which account I loged into. I am curious to know if it...

158 Views

0 replies

0 likes

Account
Login
  • 158 Views
  • 0 replies
  • 0 likes

Sharing Music

Hi there, I've been using Spotify premium for about a year. However, theres a problem with my followers list or friends that i can share music with.In all platforms (iOS, Android - my iphone and tablet), there/s literally no one on my list to share m...

Newbie

 Hi there, I've been using Spotify premium for about a year.  However, theres a problem with my followers list or friends that i can share music with. In all platforms (iOS, Android - my ...

253 Views

0 replies

0 likes

Account
Other
Premium
  • 253 Views
  • 0 replies
  • 0 likes

Premium Sub Doesn't Work.

I tried uninstalling, restarting, waiting couple days, etc. Unable to enjoy premium service. Pl0x help.

Casual Listener

I tried uninstalling, restarting, waiting couple days, etc. Unable to enjoy premium service.    Pl0x help. 

toph1989

Casual Listener

389 Views

4 replies

0 likes

Subscription
  • 389 Views
  • 4 replies
  • 0 likes

I cancelled my spotify account on May 12th, however I was charged on May 13th,

I cancelled my spotify account on May 12th one day before the end of the trial period for premium access,however I was charged on May 13th, so I want a refund for this charge. Ive raised the Case # 02936947 for the same

Newbie

I cancelled my spotify account on May 12th one day before the end of the trial period for premium access, however I was charged on May 13th, so I want a refund for this charge. Ive raised the Case #...

ErickRGuetta

Community Legend

195 Views

1 replies

0 likes

Account
Premium
Subscription
  • 195 Views
  • 1 replies
  • 0 likes

Bueno, hace poco me subscribí a Spotify y tenía cientos de canciones, pero dejé de pagar y cuando re

Bueno, hace poco me subscribí a Spotify y tenía cientos de canciones, pero dejé de pagar y cuando reactivé mi subscripción me he encontrado que no me aparecen cierto albumes de artistas. Por ejemplo: Andrés Calamaro y su albúm Pura Sangre o Jamón del...

Casual Listener

Bueno, hace poco me subscribí a Spotify y tenía cientos de canciones, pero dejé de pagar y cuando reactivé mi subscripción me he encontrado que no me aparecen cierto albumes de artistas. Por ejemplo:...

ErickRGuetta

Community Legend

305 Views

7 replies

0 likes

  • 305 Views
  • 7 replies
  • 0 likes