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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83702 Views

29 replies

0 likes

  • 83702 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

105146 Views

10 replies

3 likes

Account
Login
  • 105146 Views
  • 10 replies
  • 3 likes

Transfer subscription (?)

Hi everyone. I have been using the free version of Spotify from my devices for some months, always logging in through my facebook account.I recently have paid for a 6-month subscription and I am using it with no problems. Now, I would like to create ...

Newbie

Hi everyone.  I have been using the free version of Spotify from my devices  for some months, always logging in through my facebook account. I recently have paid for a 6-month subscriptio...

Pete

Roadie

348 Views

2 replies

0 likes

Account
Login
Subscription
  • 348 Views
  • 2 replies
  • 0 likes

Solved!! 7 day free spotify premium

Hi, so i got my 7 days free spotify premium and now i want to know what is gonna happen after this 7 days?Is it going to turn into my "old" free account or in a premium account where i have to pay for? Thanks for your answers

Newbie

Hi, so i got my 7 days free spotify premium and now i want to know what is gonna happen after this 7 days? Is it going to turn into my "old" free account or in a premium account where i have to pay ...

OviiiOne

Community Legend

386 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 386 Views
  • 1 replies
  • 0 likes

Sales Tax in Cali

Hi. I tried registering an account in Spotify premium with a student discount, and after it asks me for a zip code to calculate tax it doesn't show me what the price will be. It just takes me straight to putting in my credit card info. So I'd just li...

Newbie

Hi. I tried registering an account in Spotify premium with a student discount, and after it asks me for a zip code to calculate tax it doesn't show me what the price will be. It just takes me straigh...

230 Views

0 replies

0 likes

Other
Premium
Subscription
  • 230 Views
  • 0 replies
  • 0 likes

Cancel Subscription process is Confusing

Due to Spotify's Cancel Subscription process,in which in my oppinion is Deceiving Confusing Immoral & Unethical,I have been charged 5 months, without even using their system. Seriously! I clicked cancel subscription 5 months ago and not used the syst...

Casual Listener

Due to Spotify's Cancel Subscription process, in which in my oppinion is Deceiving Confusing Immoral & Unethical, I have been charged 5 months, without even using their system.   Serious...

ChristoferAU

Casual Listener

308 Views

1 replies

0 likes

Account
Premium
Subscription
  • 308 Views
  • 1 replies
  • 0 likes

Spotify ads in wrong language (cantonese)

Hello, how is it possible that during the commercial break I am hearing the Spotify ad in cantonese? This started 3 days ago while on a trip to Switzerland. My language of choice is English and my account is based in UK. Thanks for the help!

Newbie

Hello,   how is it possible that during the commercial break I am hearing the Spotify ad in cantonese? This started 3 days ago while on a trip to Switzerland. My language of choice is En...

dausfauzi13

Casual Listener

612 Views

1 replies

0 likes

Account
Free
  • 612 Views
  • 1 replies
  • 0 likes

Solved!! Radio - Thumbs up and down

Hi, I always use Spotify Radio during working hours. Does anyone know how you can ban bands from showing up even if you have given a thumbs down. For example my "Rock" station continues to play Nickelback every 6-7 songs even though I have given them...

Casual Listener

Hi,   I always use Spotify Radio during working hours. Does anyone know how you can ban bands from showing up even if you have given a thumbs down. For example my "Rock" station co...

fireofthegods

Casual Listener

1489 Views

4 replies

1 likes

Other
  • 1489 Views
  • 4 replies
  • 1 likes

You keep on playing the same NickelBack song on my radio station, even after I have Thumb Down it

My reddit post: http://goo.gl/8a7fLd Not going to say anything more about it. **bleep** this service, having me down thumb the same **bleep**ing song 10+ times during my 8hr shift at work and that is just 1 song, She Keeps Me Up, not including Nickel...

Regular

My reddit post: http://goo.gl/8a7fLd   Not going to say anything more about it. **bleep** this service, having me down thumb the same **bleep**ing song 10+ times during my 8hr shift at ...

fireofthegods

Casual Listener

537 Views

1 replies

1 likes

Premium
  • 537 Views
  • 1 replies
  • 1 likes

Solved!! new facebook account

Hello, Account login OtherI made a new facebook account and i'm going to delete my old one. But, i would love to take everything from spotify with me to my new account. Is this possible? Like, to just switch facebook accounts on your spotify? I made ...

Newbie

Hello,  Account login Other I made a new facebook account and i'm going to delete my old one. But, i would love to take everything from spotify with me to my new account. Is this possible? Lik...

Jordi

Community Legend

416 Views

1 replies

0 likes

Account
Login
Other
  • 416 Views
  • 1 replies
  • 0 likes

Couldn't log in from Facebook

Since last week when I updated spotify, it couldn't allow me to log in. I used my facebook account as my spotify account, but whenever I clicked log in from facebook, it directed me to facebook login page.I had no problem logged in my facebook, but t...

Casual Listener

Since last week when I updated spotify, it couldn't allow me to log in.  I used my facebook account as my spotify account, but whenever I clicked log in from facebook, it directed me to faceboo...

atom1989

Community Legend

1454 Views

7 replies

0 likes

Login
  • 1454 Views
  • 7 replies
  • 0 likes

Error renewing subscription with the Student discount

I was on Premium for 3 months for 99 cents. It just expired and when I try to update my subscription to Premium with the Student discount it just takes me [to attached picture]. The other help suggestions tell me there should be more information here...

Newbie

I was on Premium for 3 months for 99 cents.  It just expired and when I try to update my subscription to Premium with the Student discount it just takes me [to attached picture].  The other...

ashana

Newbie

250 Views

1 replies

0 likes

Premium
  • 250 Views
  • 1 replies
  • 0 likes

Solved!! Premium account hacked, please help!

My account has been hacked and the pass & email address have been changed. My account is "jfortier777" I have created this new account "jfortier777-therealone" to post to the forum because I cannot access my original. I have never shared my account w...

Visitor

My account has been hacked and the pass & email address have been changed.   My account is "jfortier777"  I have created this new account "jfortier777-therealone" to post to the forum...

user-removed

Not applicable

962 Views

6 replies

0 likes

Account
Premium
Security
  • 962 Views
  • 6 replies
  • 0 likes

Not receiving music in my Spotify Inbox

Hi Team, I am not receiving music in my spotify inbox. I have had a few people send me songs and they are not showing up. I have tried logging in and out of the web browser version and this is still not being picked up. Any ideas? Thanks!Nicole

Newbie

Hi Team,    I am not receiving music in my spotify inbox. I have had a few people send me songs and they are not showing up. I have tried logging in and out of the web browser version and...

Mattosaurus

Community Legend

429 Views

2 replies

1 likes

Account
  • 429 Views
  • 2 replies
  • 1 likes

Bye-bye Spotify!

"Spotify is rolling out a new feature designed to get users to spam Twitter. The Tweet the Beat feature started appearing on the weekend, and it automatically displays a fullscreen pop-up ad for mobile Spotify users with pre-populated text and a butt...

Newbie

"Spotify is rolling out a new feature designed to get users to spam Twitter. The Tweet the Beat feature started appearing on the weekend, and it automatically displays a fullscreen pop-up ad for mobi...

AeroZ

Composer

623 Views

3 replies

0 likes

Premium
Subscription
  • 623 Views
  • 3 replies
  • 0 likes

Solved!! Premium Student Discount not working

I have been subscribed to spotify's student discount for some time now. The charge has been $4.99 a month, but this month (April) I was charged full price of $9.99. I am unclear of what to do as I can't find an email to contact someobody. Any help is...

Newbie

I have been subscribed to spotify's student discount for some time now.  The charge has been $4.99 a month, but this month (April) I was charged full price of $9.99.  I am unclear of what t...

atom1989

Community Legend

417 Views

1 replies

0 likes

Subscription
  • 417 Views
  • 1 replies
  • 0 likes

Page just refreshes when attempting to apply NUS student discount

Every time I input my NUS Extra card number and my date of birth, confirm that I accept the T&C's and Privacy Policy and then click 'Submit' literally all that sees to happen is that the page refreshes. I've called NUS to check that my card number is...

Visitor

Every time I input my NUS Extra card number and my date of birth, confirm that I accept the T&C's and Privacy Policy and then click 'Submit' literally all that sees to happen is that the page ref...

Pete

Roadie

459 Views

5 replies

1 likes

Subscription
  • 459 Views
  • 5 replies
  • 1 likes

Solved!! [bug] "Your Premium subscription will end on 2015-04-08"...

...but it's 2015-04-10 and I have still Spotify Premium.I forgot to cancel subscription and I got mail that I should check payment data, because I didn't have money on my bank account. So I unsubcribed and this happend. My Spotify Account https://ope...

Casual Listener

...but it's 2015-04-10 and I have still Spotify Premium. I forgot to cancel subscription and I got mail that I should check payment data, because I didn't have money on my bank account. So I unsubcr...

LazyCreature

Casual Listener

772 Views

4 replies

0 likes

Account
Premium
Subscription
  • 772 Views
  • 4 replies
  • 0 likes

Can't change Country

I live in Spain but I am a uni student in the UK. My Spotify account is set in the UK and now that I am in Spain and try and login it says "Yoour country does not match the one set in your profile. To continue use, update your profile or upgrade your...

Newbie

I live in Spain but I am a uni student in the UK. My Spotify account is set in the UK and now that I am in Spain and try and login it says "Yoour country does not match the one set in your profi...

Pete

Roadie

303 Views

1 replies

0 likes

Account
Login
Other
Premium
Subscription
  • 303 Views
  • 1 replies
  • 0 likes

Change Country Settings

Hi There. I have moved to Hong Kong and it won't let me change my country as it is asking for a post code.Hong Kong doesn't have post codes.How do I get around this? Thanks

Newbie

Hi There.   I have moved to Hong Kong and it won't let me change my country as it is asking for a post code. Hong Kong doesn't have post codes. How do I get around this?   Thanks

Pete

Roadie

300 Views

2 replies

0 likes

Account
  • 300 Views
  • 2 replies
  • 0 likes

Solved!! Lista Borrada al quitar offline

Hola ! Soy ryoga222 tenía dos listas offline en el movil "Ibizin" y "Gym" y se me han borrado al quitarlas del modo offline , me aparecen en escuchado recientemente pero soy incapaz de traspasarlas otra vez al perfil . Ayuda por favor

Casual Listener

Hola ! Soy ryoga222 tenía dos listas offline en el movil "Ibizin" y "Gym" y se me han borrado al quitarlas del modo offline , me aparecen en escuchado recientemente pero soy incapaz de traspasarlas o...

Ryoga222

Casual Listener

512 Views

2 replies

0 likes

Other
  • 512 Views
  • 2 replies
  • 0 likes

My Premium Account won't update from FREE on iPhone app

I have logged out twice and re-installed twice, yet it still says free and plays ads. Can someone please sort this for me? Thankyou.

Casual Listener

I have logged out twice and re-installed twice, yet it still says free and plays ads. Can someone please sort this for me?   Thankyou.

henkvdhof

Newbie

390 Views

2 replies

0 likes

Free
Premium
  • 390 Views
  • 2 replies
  • 0 likes