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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 453 Views
  • 0 replies
  • 7 likes
  • Security
  • 453 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 440738 Views
  • 968 replies
  • 108 likes
  • Account
  • 440738 Views
  • 968 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195849 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195849 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 107032 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 107032 Views
  • 70 replies
  • 11 likes

Vodafone Spotify Premium

Hi, I recently made a new Facebook account as my old was hacked but my spotify account was connected to that account. How to I put my premium account on my new Facebook account?

  • Newbie
  • Hi,    I recently made a new Facebook account as my old was hacked but my spotify account was connected to that account. How to I put my premium account on my new Facebook account?
  • kbrooksc
  • Community Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 154 Views
  • 1 replies
  • 0 likes

NUS extra 50% not working

Whenever I use this link https://www.spotify.com/uk/student/ or the link from the NUS extra website and press to get premium with NUS extra, I reach my Spotify account page that acts as if nothing has changed; when I choose to buy premium it says it ...

  • Visitor
  • Whenever I use this link https://www.spotify.com/uk/student/ or the link from the NUS extra website and press to get premium with NUS extra, I reach my Spotify account page that acts as if nothing ha...
  • kbrooksc
  • Community Legend
  • 380 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 380 Views
  • 3 replies
  • 0 likes

Charged twice

I was charged once yesterday and once today for the same account. I most definitely do not have 2 accounts, as that would be idiotic. I need the second charge reversed TODAY or I will be contacting my bank to have BOTH charges reversed, in which case...

  • Casual Listener
  • I was charged once yesterday and once today for the same account. I most definitely do not have 2 accounts, as that would be idiotic. I need the second charge reversed TODAY or I will be contacting m...
  • kbrooksc
  • Community Legend
  • 348 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 348 Views
  • 5 replies
  • 0 likes

cancelled premium, not being charged but still premium?

I cancelled my premium on the first of this month, and ever since I have had the message asking if I want to return to premium, and that my premium would expire on the second. It's the seventeenth now and I am still 'premium'. my card details are no ...

  • Newbie
  • I cancelled my premium on the first of this month, and ever since I have had the message asking if I want to return to premium, and that my premium would expire on the second. It's the seventeenth no...
  • emilyc1
  • Newbie
  • 364 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 364 Views
  • 4 replies
  • 0 likes

how to delete Spotify premium

I accidentally got Spotify premium and now i want to delete it because I was told it costs money and I never wanted to pay just to listen to music. How do I delete my account and/or Spotify premium?

  • Casual Listener
  • I accidentally got Spotify premium and now i want to delete it because I was told it costs money and I never wanted to pay just to listen to music. How do I delete my account and/or Spotify premium?
  • Jordi
  • Community Legend
  • 573 Views
  • 4 replies
  • 1 likes
  • 573 Views
  • 4 replies
  • 1 likes

Solved!! Country issue

I am in Canada and signed up for the free account and all was well until a couple of days ago when it gave me the error message trying to log in telling me I could only use it for 14 days outside my country. It has me listed as living in the US (have...

  • Casual Listener
  • I am in Canada and signed up for the free account and all was well until a couple of days ago when it gave me the error message trying to log in telling me I could only use it for 14 days outside my ...
  • mgentry_77
  • Newbie
  • 1038 Views
  • 11 replies
  • 0 likes
  • Login
  • 1038 Views
  • 11 replies
  • 0 likes

Solved!! Your email address was not available

Hi I can't seem to get the "send Email" to Set device password to work for my account: We're sorry, your email address was not available, please try to log out, log back in and try again. If the problem continues, please contact support.Your device u...

  • Regular
  • Hi   I can't seem to get the "send Email" to Set device password to work for my account:   We're sorry, your email address was not available, please try to log out, log back in and try ...
  • elnin0
  • Casual Listener
  • 6762 Views
  • 12 replies
  • 1 likes
  • Account
  • 6762 Views
  • 12 replies
  • 1 likes

Spotify premium. forgot my Account

A week ago i started using spotify premium free 30 day trial using my newly created email, unfortunately error comeout "Spotify has stopped" and my debit card is enrolled to it. Now I forgot my login and I need to stop spotify from debiting my card. ...

  • Newbie
  • A week ago i started using spotify premium free 30 day trial using my newly created email, unfortunately error comeout "Spotify has stopped" and my debit card is enrolled to it. Now I forgot my login...
  • 172 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 172 Views
  • 0 replies
  • 0 likes

Solved!! 'Your email address was unavailablel' = can't get a password set

Hi -- I can't seem to get the 'Send Email to Set Password' link to work for my account -- instead, it tells me that it can't find my email, and to contact the help desk. Anyone know how to fix this? I really want to listen to spotify on my Roku. A

Screen Shot 2015-04-15 at 8.11.00 PM.png
  • Casual Listener
  • Hi --   I can't seem to get the 'Send Email to Set Password' link to work for my account -- instead, it tells me that it can't find my email, and to contact the help desk. Anyone know how to f...
  • mniemeck
  • Newbie
  • 2921 Views
  • 37 replies
  • 0 likes
  • Login
  • 2921 Views
  • 37 replies
  • 0 likes

not my email, dont remember password, but its my facebook

i have a problem, when i first download spotify i put my original email for the free month, after it ends, i put an unknown email for another month, when i wanted to buy spotify for my original account it says it was already in use so now i have prem...

  • Newbie
  • i have a problem, when i first download spotify i put my original email for the free month, after it ends, i put an unknown email for another month, when i wanted to buy spotify for my original accou...
  • 236 Views
  • 0 replies
  • 0 likes
  • Account
  • 236 Views
  • 0 replies
  • 0 likes

overcharged for something I don't have

I tried to sign up for the college student discounted premium package, but it said that my card must be having a bad day and to try a different form of payment. I tried again, but was given the same message. When I went to the bank I was told that I ...

  • Casual Listener
  • I tried to sign up for the college student discounted premium package, but it said that my card must be having a bad day and to try a different form of payment. I tried again, but was given the same ...
  • DasPeter
  • Community Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

i was charged 3 times and i didnt get premium?

Hi,i attempted to sign up for the spotify student discount, but there was a glitch in the system.i tried again about 2 more times, still didnt work, so i gave up.i checked my bank account this morning and i was charged 3 times for the student discoun...

  • Casual Listener
  • Hi, i attempted to sign up for the spotify student discount, but there was a glitch in the system. i tried again about 2 more times, still didnt work, so i gave up. i checked my bank account this ...
  • DasPeter
  • Community Legend
  • 407 Views
  • 1 replies
  • 0 likes
  • Windows
  • 407 Views
  • 1 replies
  • 0 likes

won't accept my credit card

I've tried over the course of 3 months to get premium. It always tells me my expiration is wrong. I have order at least 15 thing online over the course of these 3 months and continue to pay my Netflix subscription with the same card which leads me to...

  • Newbie
  • I've tried over the course of 3 months to get premium. It always tells me my expiration is wrong. I have order at least 15 thing online over the course of these 3 months and continue to pay my Netfl...
  • Bernardogheller
  • Casual Listener
  • 1170 Views
  • 6 replies
  • 0 likes
  • Premium
    Subscription
  • 1170 Views
  • 6 replies
  • 0 likes

Solved!! KPN Spotify

Hello, KPN already did send my information to you twice, and I still haven't got a code or account yet. I did not receive anything yet at all from Spotify. They told me it should have been 10 working days, but we are already a month ahead and I still...

  • Casual Listener
  • Hello,   KPN already did send my information to you twice, and I still haven't got a code or account yet. I did not receive anything yet at all from Spotify. They told me it should have ...
  • dbreuls046s
  • Newbie
  • 880 Views
  • 3 replies
  • 0 likes
  • Account
  • 880 Views
  • 3 replies
  • 0 likes

Solved!! Premium without internet connection

Hi , i just subscribed for spotify premium for listening the music withou my internet 3g and when I disconect my internet i can't listen the playlist . Thx

  • Regular
  • Hi , i just subscribed for spotify premium for listening the music withou my internet 3g and when I disconect my internet i can't listen the playlist . Thx
  • Mattosaurus
  • Community Legend
  • 3022 Views
  • 10 replies
  • 0 likes
  • Premium
  • 3022 Views
  • 10 replies
  • 0 likes

Name on Spotify

Dear members, How can I change my name on spotify?In the beginning I just used a fantasy name but I want to change it in my real name so my friends can find me and know it's me they're following Greets, Kim.

  • Newbie
  • Dear members,   How can I change my name on spotify? In the beginning I just used a fantasy name but I want to change it in my real name so my friends can find me and know it's me they're fol...
  • 198 Views
  • 0 replies
  • 0 likes
  • Account
  • 198 Views
  • 0 replies
  • 0 likes

Playing Music in Public Location

I always try to follow rules to the best of my ability. Quick curiosity question: Regarding the Spotify terms and conditions where it says that public playing of Spotify is generally not allowable, is it allowable if the place in question already pay...

  • Newbie
  • I always try to follow rules to the best of my ability. Quick curiosity question: Regarding the Spotify terms and conditions where it says that public playing of Spotify is generally not a...
  • 214 Views
  • 0 replies
  • 0 likes
  • Other
  • 214 Views
  • 0 replies
  • 0 likes

Trying to remove my real name

Hi, I've de-linked my Facebook from my spotify but it still shows my real name. Is there any way to change it to my username?

  • Casual Listener
  • Hi,   I've de-linked my Facebook from my spotify but it still shows my real name. Is there any way to change it to my username?
  • atom1989
  • Community Legend
  • 1094 Views
  • 3 replies
  • 0 likes
  • Account
  • 1094 Views
  • 3 replies
  • 0 likes

Why cannot I pick a language of choice for the Spottify.com web site

I'm in Luxembourg and I can use the site in either German or French; not being a French or a German speaker, I prefer English, why cannot I select a languagge of choice if I do not like the default languages offered? Even if I set the URL to https://...

  • Newbie
  • I'm in Luxembourg and I can use the site in either German or French; not being a French or a German speaker, I prefer English, why cannot I select a languagge of choice if I do not like the...
  • 163 Views
  • 0 replies
  • 0 likes
  • Other
  • 163 Views
  • 0 replies
  • 0 likes

Problem with KPN Promotion Code

I recently got a code to redeem 12 months of free Spotify Premium via the kpn website as part of a new internet & phone provider deal.The problem is that I can only activate this code if my Spotify account is not already Premium.However I am Premium ...

  • Newbie
  • I recently got a code to redeem 12 months of free Spotify Premium via the kpn website as part of a new internet & phone provider deal. The problem is that I can only activate this code if my Spo...
  • 243 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 243 Views
  • 0 replies
  • 0 likes