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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2894 Views
  • 0 replies
  • 8 likes
  • Security
  • 2894 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 455420 Views
  • 973 replies
  • 109 likes
  • Account
  • 455420 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1201921 Views
  • 119 replies
  • 116 likes
  • Account
  • 1201921 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 110201 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 110201 Views
  • 72 replies
  • 12 likes

Lost Playlist

I have two different accounts of Spotify, each with different playlist. In my second account I have introduced the facebook account of the first and I lost all the playlist, as this has been copied which were linked to the facebook account. How I can...

  • Newbie
  • I have two different accounts of Spotify, each with different playlist. In my second account I have introduced the facebook account of the first and I lost all the playlist, as this has been copied w...
  • MattSuda
  • Spotify Star
  • 165 Views
  • 2 replies
  • 0 likes
  • Account
  • 165 Views
  • 2 replies
  • 0 likes

Spotify never responds to E-mails

Everytime I have tried to contact Spotify they assign a case number and never respond. I pay for a premium subscription yet their customer service is non-existent. I am ready to cancel my account and sign up with another service.

  • Newbie
  • Everytime I have tried to contact Spotify they assign a case number and never respond.  I pay for a premium subscription yet their customer service is non-existent.  I am ready to cancel my...
  • MattSuda
  • Spotify Star
  • 305 Views
  • 2 replies
  • 0 likes
  • Premium
  • 305 Views
  • 2 replies
  • 0 likes

Subscription problems

I just cancelled my premium subscription yesterday because I didn't want it for the future, but I wanted it to work for the next weeks until 12th March because I payed for that. Now it switched to spotify free although I payed. Thanks for the support

  • Visitor
  • I just cancelled my premium subscription yesterday because I didn't want it for the future, but I wanted it to work for the next weeks until 12th March because I payed for that. Now it switched to sp...
  • MattSuda
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 153 Views
  • 1 replies
  • 0 likes

Money taken out but still no premium

Hi just wondering if anyone has had the same issue, the money has been taken out of my account via the App Store however my subscription is free, I've uninstalled the app and still not resolved, can anyone help?

  • Newbie
  • Hi just wondering if anyone has had the same issue, the money has been taken out of my account via the App Store however my subscription is free, I've uninstalled the app and still not resolved, can ...
  • MattSuda
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • Account
  • 157 Views
  • 1 replies
  • 0 likes

forgot password email not working

I forgot my password in spotify ,and i also have a problem with my email,how can i reset it or change my email address. I can't receive any emails here la.gal@web.de username agape1994. I dont want to be charge as premium,please can i just delete my ...

  • Newbie
  • I forgot my password in spotify ,and i also have a problem with my email,how can i reset it or change my email address. I can't receive any emails here la.gal@web.de username agape1994. I dont want t...
  • MattSuda
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Subscription
  • 216 Views
  • 1 replies
  • 0 likes

Unlink Facebook but keep same spotifuggle premium account

why cant i unlink my fb account from my spotify premium account?? im trying to deactivate my account from fb but i cant because then i wont be able to listen to spotify

  • Casual Listener
  • why cant i unlink my fb account from my spotify premium account?? im trying to deactivate my account from fb but i cant because then i wont be able to listen to spotify
  • MattSuda
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 175 Views
  • 1 replies
  • 0 likes

UNSUBSCRIBE ME ALREADY

I would like to start this off with, until I want to temporarily cancel my subscription for finacial reasons, I loved Spotify. Now I am unsure if I will every re-subscribe once I am FINALLY unsubscribed. There needs to be a real customer support wher...

  • Newbie
  • I would like to start this off with, until I want to temporarily cancel my subscription for finacial reasons, I loved Spotify. Now I am unsure if I will every re-subscribe once I am FINALLY unsubscri...
  • MattSuda
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 168 Views
  • 1 replies
  • 0 likes

PAID FOR 6MONTHS PREMIUM BUT STUCK WITH THE FREE ACCOUNT

I PAID FOR 6MONTHS PREMIUM BUT STILL STUCK WITHT THE FREE ACCOUNT. JUST RECEIVED THE AUTOMATIC RESPONSE THAT YOU ARE PROCESSING MY REQUEST BUT IT'S BEEN DAYS AND CANT GET MY PREMIUM SERVICE RUNNING. PLEASE FIX IT.

  • Newbie
  • I PAID FOR 6MONTHS PREMIUM BUT STILL STUCK WITHT THE FREE ACCOUNT. JUST RECEIVED THE AUTOMATIC RESPONSE THAT YOU ARE PROCESSING MY REQUEST BUT IT'S BEEN DAYS AND CANT GET MY PREMIUM SERVICE RUNNING. ...
  • MattSuda
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • Account
  • 223 Views
  • 1 replies
  • 0 likes

Signed up for Sprint premium (6 month trial), Sprint says I am signed up for Spotify does not.

I was paying for Spotify premium until a few days ago when I had to cancel it. Yesterday I came across the Sprint premium (6 month trial) and decided to sign up for it. Everything went through and Sprint says that I am signed up for Spotify premium, ...

  • Casual Listener
  • I was paying for Spotify premium until a few days ago when I had to cancel it. Yesterday I came across the Sprint premium (6 month trial) and decided to sign up for it. Everything went through and Sp...
  • MattSuda
  • Spotify Star
  • 242 Views
  • 3 replies
  • 0 likes
  • Account
  • 242 Views
  • 3 replies
  • 0 likes

Can't Download Spotify Player for Windows 8

I just became a new member earlier today, and I would like to access Spotify from my computer, which thankfully is possible. Or is it? I have tried to download the player using Crome, FF, IE, and all three say the page cannot be displayed. The initia...

  • Casual Listener
  • I just became a new member earlier today, and I would like to access Spotify from my computer, which thankfully is possible. Or is it?   I have tried to download the player using Crome, FF, ...
  • tokyoghoul
  • Newbie
  • 1210 Views
  • 5 replies
  • 0 likes
  • 1210 Views
  • 5 replies
  • 0 likes

Oops your credid card is having a bad day

I have been trying off and on for 2 months to upgrade back to premium with no luck. I keep getting the oops your credit card is having a bad day message. I have contacted my cc company and they told me they have not received any requests for payment ...

  • Newbie
  • I have been trying off and on for 2 months to upgrade back to premium with no luck.  I keep getting the oops your credit card is having a bad day message.  I have contacted my cc company an...
  • MattSuda
  • Spotify Star
  • 984 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 984 Views
  • 1 replies
  • 0 likes

Discounts for Students

hello I've had spotify premium for quite sometime, and now I'm in college. an accredited us college. yet I can't even get to the point where I can prove my student status it just says i'm not elgible when I click the button to get started. I was goin...

  • Newbie
  • hello I've had spotify premium for quite sometime, and now I'm in college. an accredited us college. yet I can't even get to the point where I can prove my student status it just says i'm not elgible...
  • MattSuda
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 177 Views
  • 1 replies
  • 0 likes

Help with subscription and credit card

Hi, I cancelled my subscription and I am pretty sure it has expired after my last payment, but I still on premium now, and has no way to cancel it. And when I want to "stay premium", I simply cannot add my credit card. The system keeps tell me that t...

  • Visitor
  • Hi,   I cancelled my subscription and I am pretty sure it has expired after my last payment, but I still on premium now, and has no way to cancel it.   And when I want to "stay premium"...
  • MattSuda
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 156 Views
  • 1 replies
  • 0 likes

Problems with payment

Hi! First of all, sorry for the bad english and possible errors. I'm getting problems to pay a family account with a credit card. I'm from Brazil, and I use a Neteller prepaid credit card, and never had troubles with it before today.Of course I have ...

  • Newbie
  • Hi!   First of all, sorry for the bad english and possible errors.   I'm getting problems to pay a family account with a credit card. I'm from Brazil, and I use a Neteller prepaid ...
  • MattSuda
  • Spotify Star
  • 478 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 478 Views
  • 1 replies
  • 0 likes

Account problems, device password problems, NO progress from SPOTIFY support

Ive been trying to resolve account and device password issues with Spotify for more than a week now and i am VERY frustrated. Ive submitted cases #02803600 and #02799876 no NO RESPONSE from spotify. I finally tried support @spotify.com and got a resp...

  • Newbie
  • Ive been trying to resolve account and device password issues with Spotify for more than a week now and i am VERY frustrated. Ive submitted cases #02803600 and #02799876 no NO RESPONSE from spotify. ...
  • MattSuda
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
  • 190 Views
  • 1 replies
  • 0 likes

Charged but My Account isn't giving me my whole subscription

So, On April 13th, I was charged 10$ for this month, and I can only afford one month, so I canceled it (a week or so ago) to end after this month. But now, on my account, my premium says it's going to end today, April 28th. Not only that, but it does...

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  • Newbie
  • So, On April 13th, I was charged 10$ for this month, and I can only afford one month, so I canceled it (a week or so ago) to end after this month. But now, on my account, my premium says it's going t...
  • MattSuda
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 224 Views
  • 1 replies
  • 0 likes

premium cancelled

My premium was abruptly cancelled.....now when I go to sign up again I only see family options are more...why was I cancelled and can I get my 10 single subscription back????

  • Casual Listener
  • My premium was abruptly cancelled.....now when I go to sign up again I only see family options are more...why was I cancelled and can I get my 10 single subscription back????
  • MattSuda
  • Spotify Star
  • 248 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 248 Views
  • 3 replies
  • 0 likes

Unable to set device password

HiI upgraded from unlimited to premium so I could get ad- free music on my iPad but it's not letting me set a device password, keeps telling me it can't find an email despite there being an email listed on my account and spotify usually sends me emai...

  • Casual Listener
  • Hi I upgraded from unlimited to premium so I could get ad- free music on my iPad but it's not letting me set a device password, keeps telling me it can't find an email despite there being an email...
  • elnin0
  • Casual Listener
  • 1038 Views
  • 5 replies
  • 0 likes
  • Premium
  • 1038 Views
  • 5 replies
  • 0 likes

Unable to change subcription details - Unexpected error

Good afternoon, My old credit card has expired. My Spotify subscription was configured to charge this card. Whenever I try to update the subscription details through the link at https://www.spotify.com/uk/account/subscription/ i reach the following p...

  • Newbie
  • Good afternoon,    My old credit card has expired. My Spotify subscription was configured to charge this card.  Whenever I try to update the subscription details through the li...
  • kbrooksc
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 224 Views
  • 1 replies
  • 0 likes

Free trial ending, can't re-subscribe to premium- FRUSTRATING

Got a free trial of Spotify premium service with a new phone, and I've LOVED it! Logged in to my account to subscribe to premium, and when I click the "STAY PREMIUM" button, I get sent to a page telling me, "This product is not available. Please clic...

  • Newbie
  • Got a free trial of Spotify premium service with a new phone, and I've LOVED it! Logged in to my account to subscribe to premium, and when I click the "STAY PREMIUM" button, I get sent to a page tell...
  • meahtenoha
  • Spotify
  • 198 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 198 Views
  • 1 replies
  • 0 likes