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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • benji28251
  • Visitor
  • 394008 Views
  • 940 replies
  • 107 likes
  • Account
  • 394008 Views
  • 940 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1169946 Views
  • 119 replies
  • 112 likes
  • Account
  • 1169946 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98622 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98622 Views
  • 68 replies
  • 10 likes

Solved!! Charged a day early before I got a chance to cancel

Hi, I've been using Spotify premium the past few months and intended to cancel today so that I wouldn't be charged tomorrow. But when I went to cancel it, Spotify had already charged me for next month. If I had known Spotify occasionally charges earl...

  • Casual Listener
  • Hi, I've been using Spotify premium the past few months and intended to cancel today so that I wouldn't be charged tomorrow. But when I went to cancel it, Spotify had already charged me for next mont...
  • MattSuda
  • Spotify Star
  • 1916 Views
  • 5 replies
  • 0 likes
  • Premium
    Subscription
  • 1916 Views
  • 5 replies
  • 0 likes

Half a day gone and still no Premium

Hey guys, seriously, what's going on. Can it really be so difficult to get me my Premium back? To enable payments? I can't even update billing details if I wanted to. It's been half a day now. Companies have been founded and gone bust In the meantime...

  • Casual Listener
  • Hey guys, seriously, what's going on. Can it really be so difficult to get me my Premium back? To enable payments? I can't even update billing details if I wanted to. It's been half a day now. Compan...
  • MattSuda
  • Spotify Star
  • 215 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 215 Views
  • 3 replies
  • 0 likes

Solved!! Future college student discount

Im a Senior in Highschool and have been accepted to several colleges however I am not currently attending one as I am still in Highschool. Is there any way I can get the student discount?

  • Newbie
  • Im a Senior in Highschool and have been accepted to several colleges however I am not currently attending one as I am still in Highschool.  Is there any way I can get the student discount?
  • MattSuda
  • Spotify Star
  • 1099 Views
  • 1 replies
  • 0 likes
  • 1099 Views
  • 1 replies
  • 0 likes

Refound Please!!

I cancelled my subscription before the renew date and I just got charged for it. I followed steps for cancel subscription. (I selected "save money" as a reason). And I didn't get any e-mail after I cancelled it, and it is not my fault. I want my mone...

  • Newbie
  • I cancelled my subscription before the renew date and I just got charged for it.     I followed steps for cancel subscription. (I selected "save money" as a reason). A...
  • MattSuda
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 146 Views
  • 1 replies
  • 0 likes

alguna forma de pagar en chile

Hola primero queria decir que spotify es la mejor app en su tipo. Y por lo mismo quisiera saber si hay alguna forma de pagarlo en chile sin tener que tener visa o mastercad ya que como estudiante no puedo obtenerla y realmente las ganas de poder paga...

  • Newbie
  • Hola primero queria decir que spotify es la mejor app en su tipo. Y por lo mismo quisiera saber si hay alguna forma de pagarlo en chile sin tener que tener visa o mastercad ya que como estudiante no ...
  • MattSuda
  • Spotify Star
  • 5045 Views
  • 1 replies
  • 4 likes
  • Account
    Premium
    Subscription
  • 5045 Views
  • 1 replies
  • 4 likes

Bad Gateway 502 error when trying to access account

Trying to cancel my subscription but getting the 502 error after a long time spinning. Is someone working on it? I'd rather not get charged tomorrow.

  • Newbie
  • Trying to cancel my subscription but getting the 502 error after a long time spinning. Is someone working on it? I'd rather not get charged tomorrow.
  • MattSuda
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • Account
  • 180 Views
  • 1 replies
  • 0 likes

Can't access Account page - logged a fraudulent transaction with paypal

I cancelled my spotify subscription 2 months ago. Still getting charged. I can log into my account still, but can't access the account page. So I have logged a fraudulent transaction with paypal, via whom I pay. I can't even access spotify's contact ...

  • Newbie
  • I cancelled my spotify subscription 2 months ago. Still getting charged. I can log into my account still, but can't access the account page. So I have logged a fraudulent transaction with paypal...
  • MattSuda
  • Spotify Star
  • 229 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 229 Views
  • 2 replies
  • 0 likes

Change from normal subscription to studend?

Hey there, i bought 3 months ago the special offer "3 months for 0,99€" or so. Now it automaticly charged me 9,99€. Yes stupid me. But i want to switch to studend subscription. Is there a way to send me the 10 Euro back or handle them as a credit and...

  • Newbie
  • Hey there,   i bought 3 months ago the special offer "3 months for 0,99€" or so. Now it automaticly charged me 9,99€. Yes stupid me. But i want to switch to studend subscription. Is there a wa...
  • MattSuda
  • Spotify Star
  • 313 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 313 Views
  • 1 replies
  • 0 likes

Horrible customer support!

Does this company really want subscribers? You would think if they liked their customers they would have a better support. I have been having problems with my account since January. The first email I sent them, I got no reply. The second email I sent...

  • Regular
  • Does this company really want subscribers? You would think if they liked their customers they would have a better support. I have been having problems with my account since January.   The firs...
  • jamie126
  • Music Fan
  • 194 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 194 Views
  • 3 replies
  • 0 likes

How to go from Premium Student account to Family Plan?

When I pick UPGRADE from the /Family page, it takes me to a page that asks me if I want to cancel my subscription and tells me when my current one renews.

  • Newbie
  • When I pick UPGRADE from the /Family page, it takes me to a page that asks me if I want to cancel my subscription and tells me when my current one renews.
  • MattSuda
  • Spotify Star
  • 575 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 575 Views
  • 1 replies
  • 0 likes

Solved!! Student Discount Link Not Working

Here's what happens: I go to the student discount page (https://www.spotify.com/us/student/) Click on the link, and sign in with Facebook. I am then immediately bumped to my account page with no option for the discount, or to verify my status as a st...

  • Newbie
  • Here's what happens: I go to the student discount page (https://www.spotify.com/us/student/) Click on the link, and sign in with Facebook. I am then immediately bumped to my account page with no opti...
  • meahtenoha
  • Spotify
  • 6210 Views
  • 77 replies
  • 7 likes
  • 6210 Views
  • 77 replies
  • 7 likes

Suddently Free instead of premium

I'm using Spotify Premium since 3 months and yesterday suddently I became a free user. I don't know why please help

  • Newbie
  • I'm using Spotify Premium since 3 months and yesterday suddently I became a free user. I don't know why please help
  • MattSuda
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Delete my account

Hey there, I recently contacted Spotify to delete my account because it was linked to my Facebook and I didn't like my username, so I created a new account with a username I could remember. All they did was unlink the Spotify account from my Facebook...

  • Newbie
  • Hey there, I recently contacted Spotify to delete my account because it was linked to my Facebook and I didn't like my username, so I created a new account with a username I could remember. All they ...
  • MattSuda
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • Account
  • 135 Views
  • 1 replies
  • 0 likes

NUS Student Discount not working

When I try to apply the NUS discount (either clicking through from NUS.org.uk or spotify.com/nus) it doesn't work. It takes me to a landing page at Spotify.com to choose whether I'm from Unidays or NUS. The unidays link takes me to a special page, bu...

  • Newbie
  • When I try to apply the NUS discount (either clicking through from NUS.org.uk or spotify.com/nus) it doesn't work. It takes me to a landing page at Spotify.com to choose whether I'm from Unidays or N...
  • MattSuda
  • Spotify Star
  • 436 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 436 Views
  • 1 replies
  • 0 likes

Being Charged, Need Help

This starts off with me getting my whole family accounts for Spotify premium during the holiday special, when the accounts were 3 months for $.99. I got 5 accounts which equals to off course close to 5 dollars. So about two days ago I cancelled all t...

  • Regular
  • This starts off with me getting my whole family accounts for Spotify premium during the holiday special, when the accounts were 3 months for $.99. I got 5 accounts which equals to off course close to...
  • James
  • Spotify
  • 382 Views
  • 10 replies
  • 0 likes
  • Account
  • 382 Views
  • 10 replies
  • 0 likes

Not able to cancel Premium...

I sign into the spotify page to update my information and cancel the premium account, click on the update button and nothing happens doesn't take me to any page that allows me to cancel. Iv emailed with no response back as well.

  • Newbie
  • I sign into the spotify page to update my information and cancel the premium account, click on the update button and nothing happens doesn't take me to any page that allows me to cancel. Iv emailed w...
  • MattSuda
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Suddenly my premium account has reverted to free

I am a long time premium spotify user - suddenly yesterday my account reverted to free - I was listening to offline music and then it stopped - when I looked it had reverted to a free accountI have raised it but have had no response from spotify - ba...

  • Newbie
  • I am a long time premium spotify user - suddenly yesterday my account reverted to free - I was listening to offline music and then it stopped - when I looked it had reverted to a free account I ha...
  • MattSuda
  • Spotify Star
  • 513 Views
  • 1 replies
  • 0 likes
  • Premium
  • 513 Views
  • 1 replies
  • 0 likes

Spotify Family

I'm trying to setup my girlfriend on Spotify Family, I'm from the UK, she has an Australian account and she's unable to use my token. Can her account be made to be in the UK or what can be done? Nobody from Customer Services has responded to me or he...

  • Newbie
  • I'm trying to setup my girlfriend on Spotify Family, I'm from the UK, she has an Australian account and she's unable to use my token. Can her account be made to be in the UK or what can be done? Nobo...
  • MattSuda
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Delete my account please.

I have had my spotify premium for 3 months now.5 days ago my spotify reverted back to free mode even though I paid 9.99$ at the beginning of march.I have tried uninstalling and logging in and out but nothing works. I have signed out of all devices an...

  • Newbie
  • I have had my spotify premium for 3 months now. 5 days ago my spotify reverted back to free mode even though I paid 9.99$ at the beginning of march. I have tried uninstalling and logging in and...
  • Daniel
  • Community Legend
  • 205 Views
  • 2 replies
  • 0 likes
  • 205 Views
  • 2 replies
  • 0 likes

Problems upgrading to Premium - PLEASE HELP

Hey everyone - I am having issues upgrading my account to Premium. I am regularly a Premium user, but this month I didn't have enough funds in my bank account to pay for my Premium subscription so my account was taken back to Free. Now that I have th...

  • Newbie
  • Hey everyone - I am having issues upgrading my account to Premium. I am regularly a Premium user, but this month I didn't have enough funds in my bank account to pay for my Premium subscription so my...
  • OviiiOne
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 241 Views
  • 1 replies
  • 0 likes