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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Newbie
  • 168449 Views
  • 180 replies
  • 13 likes
  • Account
    Free
  • 168449 Views
  • 180 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11272 Views
  • 6 replies
  • 11 likes
  • Security
  • 11272 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 514698 Views
  • 986 replies
  • 112 likes
  • Account
  • 514698 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125806 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125806 Views
  • 74 replies
  • 12 likes

Can't activate the offer or 3 months for $0.99 with paypal

I can't pay with paypal. After the paypal session ends it redirects me to a blank page on spotify.My account for spotify is: oviteodor

  • Newbie
  • I can't  pay with paypal. After the paypal session ends it redirects me to a blank page on spotify. My account for spotify is: oviteodor
  • MattSuda
  • Spotify Star
  • 373 Views
  • 1 replies
  • 0 likes
  • Premium
  • 373 Views
  • 1 replies
  • 0 likes

My mom keeps being charged even though i canceled..

Ok so, my mom is furious because you keep charging us it says that all 3 of the accounts i made are free, and not paid, yet my mom just got her bank of america paper and it says 03/06 Spotify USA 877-778-1161 NY Reference number 4577, could we please...

  • Casual Listener
  • Ok so, my mom is furious because you keep charging us it says that all 3 of the accounts i made are free, and not paid, yet my mom just got her bank of america paper and it says 03/06 Spotify USA 877...
  • MattSuda
  • Spotify Star
  • 490 Views
  • 6 replies
  • 1 likes
  • Account
    Other
    Subscription
  • 490 Views
  • 6 replies
  • 1 likes

Double Payment with 2 different Payment methods

Originally when i was signing up for premium; i was signing up using the student discount for the $4.99. I gave my debit card information and hit submit but it never went through successfully. I went ahead and payed using my paypal account but for th...

  • Newbie
  • Originally when i was signing up for premium; i was signing up using the student discount for the $4.99. I gave my debit card information and hit submit but it never went through successfully. I went...
  • MattSuda
  • Spotify Star
  • 318 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 318 Views
  • 1 replies
  • 0 likes

Solved!! 3 month $1 subscription -> student discount?

So I was considering getting Premium, but I'm not sure what the best deal is. Apparently the student discount cannot be combined with any other deals, so I'm not sure if my plan would work. What I would like to do is do the 3-month $1 trial, then use...

  • Casual Listener
  • So I was considering getting Premium, but I'm not sure what the best deal is. Apparently the student discount cannot be combined with any other deals, so I'm not sure if my plan would work. What I wo...
  • MattSuda
  • Spotify Star
  • 3473 Views
  • 1 replies
  • 1 likes
  • Premium
  • 3473 Views
  • 1 replies
  • 1 likes

2 accounts

I should have a free subscription through my mobile phone provider so far I have been charged every month and now the service is not working as my mobile phone provider states I have 2 accounts( one free one chargeable )my user name and email address...

  • Newbie
  • I should have a free subscription through my mobile phone provider so far I have been charged every month and now the service is not working as my mobile phone provider states I have 2 accounts( one ...
  • MattSuda
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 159 Views
  • 1 replies
  • 0 likes

No puedo accerder a mi cuenta premium

Hola quisieran que me ayudaran con este problema ya que no puedo acceder a mi cuenta premium. Tampoco puedo cambiar mi informacion de pago desde hace mas o menos un mes. Espero y puedan resolver esta situacion lo mas pronto posible. Gracias.

  • Newbie
  • Hola quisieran que me ayudaran con este problema ya que no puedo acceder a mi cuenta premium. Tampoco puedo cambiar mi informacion de pago desde hace mas o menos un mes. Espero y puedan resolver esta...
  • MattSuda
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • Premium
  • 145 Views
  • 1 replies
  • 0 likes

el soporte no me contesta

el soporte me mando un auto bot y le mande otro correo y no pasa nada no se porque no puedo pagar mi cuenta premium dice que hay errer en el pago ayuda plis

  • Newbie
  • el soporte me mando un auto bot y le mande otro correo y no pasa nada no se porque no puedo pagar mi cuenta premium dice que hay  errer en el pago ayuda plis 
  • MattSuda
  • Spotify Star
  • 340 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 340 Views
  • 1 replies
  • 0 likes

I paid to get the 3 months for 99 cents promotion but i didn't get it

I'm from Milan, and today my dad give it to me a 10 euros gift card, so i saw there is a promotion to pay 99 cents for three months. Well i paid but now my account is premium just for one month!!It seems like i didn't get the promotion, why? i never ...

  • Newbie
  • I'm from Milan, and today my dad give it to me a 10 euros gift card, so i saw there is a promotion to pay 99 cents for three months. Well i paid but now my account is premium just for one month!! It...
  • MattSuda
  • Spotify Star
  • 353 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 353 Views
  • 1 replies
  • 0 likes

Reset subscription status

Hi, I initially signed up for spotify premium via my vodafone uk contract then transfered a new number onto my vodafone account. During that process my vodafone account was wiped, I and I lost premium. When I tried to get It back I accidentally charg...

  • Newbie
  • Hi, I initially signed up for spotify premium via my vodafone uk contract then transfered a new number onto my vodafone account. During that process my vodafone account was wiped, I and I lost premiu...
  • MattSuda
  • Spotify Star
  • 419 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 419 Views
  • 1 replies
  • 0 likes

Solved!! Facebook does not unlink

Hi!I created my spotify account way back before there was any facebook integration, then I linked to facebook when that came, didn't like it so I disconnected from facebook (I don't even have the spotify app on my facebook account any more). But when...

  • Gig Goer
  • Hi! I created my spotify account way back before there was any facebook integration, then I linked to facebook when that came, didn't like it so I disconnected from facebook (I don't even have the...
  • MattSuda
  • Spotify Star
  • 1130 Views
  • 20 replies
  • 0 likes
  • Account
  • 1130 Views
  • 20 replies
  • 0 likes

Subscription became free

I paid for premium on april 26th, my order number is 32648463856078, I paid 1 month recurrent payment with credit card. Now it shows I am on Spotify Free. On my laptop, on my iPhone, and iPad. It even shows I am a free user on the subscription page o...

  • Casual Listener
  • I paid for premium on april 26th, my order number is  32648463856078, I paid 1 month recurrent payment with credit card. Now it shows I am on Spotify Free. On my laptop, on my iPhone, and i...
  • MattSuda
  • Spotify Star
  • 268 Views
  • 3 replies
  • 2 likes
  • Account
    Premium
    Subscription
  • 268 Views
  • 3 replies
  • 2 likes

Help me

Dear readers, im from the netherlands. Now i use spotify premium and i pay €10 every mond. I few days ago i got me a new higher tv service called kpn, they gave me a free spotify premium service but i have already a account where i pay for every mond...

  • Newbie
  • Dear readers, im from the netherlands. Now i use spotify premium and i pay €10 every mond. I few days ago i got me a new higher tv service called kpn, they gave me a free spotify premium service but ...
  • MattSuda
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Unlimited
  • 145 Views
  • 1 replies
  • 0 likes

Movint to germany - cant change my location

So I just moved to germany and now i wanted to have the local version of spotify. I cant change the country tho. Its grayed out, I got my self a prepaied code in a store but I dont want to waste it in case it will not work. So is it possible to chang...

  • Newbie
  • So I just moved to germany and now i wanted to have the local version of spotify. I cant change the country tho. Its grayed out, I got my self a prepaied code in a store but I dont want to waste it i...
  • MattSuda
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • Premium
  • 144 Views
  • 1 replies
  • 0 likes

Premium Subscription - Cannot Charge

I started Premium subscription on the trial a few months ago and then continued subscribing. During that time, charges were successfully made to my Citi Advantage mastercard. Then I get an email indicating that payment cannot be received so premium i...

  • Newbie
  • I started Premium subscription on the trial a few months ago and then continued subscribing.  During that time, charges were successfully made to my Citi Advantage mastercard.  Then I get a...
  • MattSuda
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 133 Views
  • 1 replies
  • 0 likes

Using Spotify at work without facebook?

Hello, i created my spotify account a long time ago with my facebook login. I now want to use my spotify account at work, but i do not want to be logged in to facebook at my work place. So in theory i should be able to log in to spotify with my usern...

  • Newbie
  • Hello, i created my spotify account a long time ago with my facebook login. I now want to use my spotify account at work, but i do not want to be logged in to facebook at my work place. So in theory ...
  • MattSuda
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • Account
  • 232 Views
  • 1 replies
  • 0 likes

Adjusting Premium Membership Rate?

So, I've been using Spotify Premium for quite some time, and I've always paid the $9.99 rate. When I first began my subscription, the student pricing was not available. As a student, and would rather pay that rate than the $9.99. How do I go about ge...

  • Newbie
  • So, I've been using Spotify Premium for quite some time, and I've always paid the $9.99 rate. When I first began my subscription, the student pricing was not available. As a student, and would...
  • MattSuda
  • Spotify Star
  • 183 Views
  • 2 replies
  • 0 likes
  • Premium
  • 183 Views
  • 2 replies
  • 0 likes

Premium became free after just one day!

Yesterday I paid for the recent offer, $9.00 MXN for 3 months (I'm from México) and cancelled the auto renewal, but there was a message that said I could still have the premium features for the 3 months I paid for (until August). So, today I logged i...

  • Casual Listener
  • Yesterday I paid for the recent offer, $9.00 MXN for 3 months (I'm from México) and cancelled the auto renewal, but there was a message that said I could still have the premium features for the 3 mon...
  • MattSuda
  • Spotify Star
  • 314 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 314 Views
  • 5 replies
  • 0 likes

Windows Phone offline experience

Hi, I just subscribed to Premium. I tried to make my playlists available offline, but the status is freezed at "Downloading 0%". I tried uninstalling the app and installing it again and it does the same. The phone is a Lumia 920. Anyone has a clue on...

  • Newbie
  • Hi,   I just subscribed to Premium. I tried to make my playlists available offline, but the status is freezed at "Downloading 0%". I tried uninstalling the app and installing it again and it d...
  • Jason
  • Spotify Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • Premium
  • 218 Views
  • 1 replies
  • 0 likes

Multiple CC Charges

Hi Spotify, When signing up for Spotify premium, there seemed to be an error in processing the transaction. I was prompted to try again and this went on until now where I have six pending charges against my account. Now not only have I been charged f...

  • Newbie
  • Hi Spotify,   When signing up for Spotify premium, there seemed to be an error in processing the transaction. I was prompted to try again and this went on until now where I have six pending ch...
  • MattSuda
  • Spotify Star
  • 635 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 635 Views
  • 7 replies
  • 0 likes

HELP! Off line songs too much space???

So I downloaded around 145 songs for off line listening. This takes like 2.4GB in extreme quality. However, I've read in some forums that extreme quality songs take like 2.4 Mb per minute, so 2.4 GB for 145 songs wouldn't make any sense. I want to kn...

  • Regular
  • So I downloaded around 145 songs for off line listening. This takes like 2.4GB in extreme quality. However, I've read in some forums that extreme quality songs take like 2.4 Mb per minute, so 2....
  • MattSuda
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 170 Views
  • 1 replies
  • 0 likes