Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 335717 Views
  • 890 replies
  • 105 likes
  • Account
  • 335717 Views
  • 890 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1148022 Views
  • 119 replies
  • 110 likes
  • Account
  • 1148022 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 86117 Views
  • 68 replies
  • 9 likes
  • Account
    Login
    Premium
  • 86117 Views
  • 68 replies
  • 9 likes

Solved!! Username with FaceBook

I just connected my Facebook to spotify and I currently have a username that I put on my account when I got spotify. Is there any way to make my name on Spotify my full name, like it is on Facebook?

  • Newbie
  • I just connected my Facebook to spotify and I currently have a username that I put on my account when I got spotify. Is there any way to make my name on Spotify my full name, like it is on Facebook?&...
  • MattSuda
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
  • 179 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Education Discount

I have a free trial right now, but it's going to expire today. I decided to continue with Spotify Premium, but I was hoping to use the student discount. However, whenever I click on the "get premium" link on the student discount site, it just goes to...

  • Newbie
  • I have a free trial right now, but it's going to expire today. I decided to continue with Spotify Premium, but I was hoping to use the student discount. However, whenever I click on the "get premium"...
  • MattSuda
  • Spotify Star
  • 1240 Views
  • 6 replies
  • 2 likes
  • Account
    Premium
    Subscription
  • 1240 Views
  • 6 replies
  • 2 likes

Premuim not working.

I ugraded about an hour ago and it still is saying that its on free. Ive tried logging out, logging back in many times and it hasnt worked. I tried reinstalling it twice and nothing is working. Please help! my order number is 20002846682070

  • Newbie
  • I ugraded about an hour ago and it still is saying that its on free. Ive tried logging out, logging back in many times and it hasnt worked. I tried reinstalling it twice and nothing is working. Pleas...
  • MattSuda
  • Spotify Star
  • 300 Views
  • 7 replies
  • 1 likes
  • 300 Views
  • 7 replies
  • 1 likes

He perdido mi tarjeta de credito

Hola, he perdido mi tarjeta de crédito y al anularla no han podido cobrarme la suscripción de este mes. El problema es que hasta finales de la semana que viene el banco no me da la nueva tarjeta.Que puedo hacer?Gracias

  • Casual Listener
  • Hola, he perdido mi tarjeta de crédito y al anularla no han podido cobrarme la suscripción de este mes. El problema es que hasta finales de la semana que viene el banco no me da la nueva tarjeta. Qu...
  • MattSuda
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 99 Views
  • 1 replies
  • 0 likes

Student Premium not working, yet transaction went through?

Hello, I recently purchased the student discount on spotify, the transaction went through and I was charged, yet I do not have spotify premium. I have had a confirmation email saying that I have successfully purchased premium and I click the link yet...

  • Newbie
  • Hello, I recently purchased the student discount on spotify, the transaction went through and I was charged, yet I do not have spotify premium. I have had a confirmation email saying that I have succ...
  • MattSuda
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 118 Views
  • 1 replies
  • 0 likes

Solved!! I cancelled my membership already and yet I get charged again!?

I cancelled my membership with spotify sometime last month and they took out another 9.99 this month.

  • Newbie
  • I cancelled my membership with spotify sometime last month and they took out another 9.99 this month.
  • MattSuda
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

How do i change my account to student discount ? it only lets me pick the regular premium.

Hi i want to sign up for the student discount, but it doesnt give me an option to chose that it only has an option for regular at $9.99

  • Newbie
  • Hi i want to sign up for the student discount, but it doesnt give me an option to chose that it only has an option for regular at $9.99
  • MattSuda
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • Premium
  • 254 Views
  • 1 replies
  • 0 likes

Cant Purchase Premium Because of Invalid Zip Code

I put my credit card info and postal code in and i get the message Enter a valid zip code My country is set to Canada on my profile but I keep getting this message. Please help

  • Regular
  • I put my credit card info and postal code in and i get the message   Enter a valid zip code My country is set to Canada on my profile but I keep getting this message. Please help
  • MattSuda
  • Spotify Star
  • 998 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 998 Views
  • 1 replies
  • 0 likes

Why Spotify does not let me change my country???

Hi all, I've just moved back permanently to Italy from the UK and I've noticed that Spotify does not let me change the country without having to switch to Premium. There is a label that is asking to update the payment method but I don't have any paym...

  • Newbie
  • Hi all, I've just moved back permanently to Italy from the UK and I've noticed that Spotify does not let me change the country without having to switch to Premium.   There is a label that is...
  • MattSuda
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 180 Views
  • 1 replies
  • 0 likes

Cannot enter NUS details for student discount.

My Spotify expired today, and I cancelled the renewals as it was trying to charge me full price. Now whenever I try to enter my NUS card details by clicking the NUS Extra option on the https://www.spotify.com/uk/student/ page and it only takes me to ...

  • Casual Listener
  • My Spotify expired today, and I cancelled the renewals as it was trying to charge me full price. Now whenever I try to enter my NUS card details by clicking the NUS Extra option on the https://w...
  • kbrooksc
  • Community Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 271 Views
  • 1 replies
  • 0 likes

Solved!! Stop Charges on Credit Card

I have a free account, but I keep getting charges on my credit card each month. How do I stop the charges on my account? It shows that i have a free account.

  • Newbie
  • I have a free account, but I keep getting charges on my credit card each month.  How do I stop the charges on my account?  It shows that i have a free account. 
  • JoeThomas
  • Community Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • Account
  • 295 Views
  • 1 replies
  • 0 likes

Solved!! why can i not cancel premium?

I got premium a on mistake and want to cancel. I tried on via internet but the page won't appear. I keep getting a message saying "something went horribly wrong" how can I cancel premium?

  • Newbie
  • I got premium a on mistake and want to cancel. I tried on via internet but the page won't appear. I keep getting a message saying "something went horribly wrong" how can I cancel premium?
  • JoeThomas
  • Community Legend
  • 180 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 180 Views
  • 2 replies
  • 0 likes

how do you switch subscription from Premium to Free

I am disappointed Spotify does not offer a higher, lossless sound quality (like Tidal, its competitor). Therefore, I am thinking of canceling my Premium subscription. If I cancel the Premium subscription, will I still have access to Spotify via a Fre...

  • Newbie
  • I am disappointed Spotify does not offer a higher, lossless sound quality (like Tidal, its competitor). Therefore, I am thinking of canceling my Premium subscription. If I cancel the Premium subs...
  • Jordi
  • Community Legend
  • 2117 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 2117 Views
  • 1 replies
  • 0 likes

Solved!! Can't add Star to the songs

Hey Guys, I used Spotify for bit more than a year now and I have got a strange problem. I created a new account using Spotify Premium because i couldn't use my old one for my new Sonus- don't ask me why. With the new account it works out fine, but th...

  • Visitor
  • Hey Guys, I used Spotify for bit more than a year now and I have got a strange problem. I created a new account using Spotify Premium because i couldn't use my old one for my new Sonus- d...
  • elvengrrl
  • Casual Listener
  • 1393 Views
  • 5 replies
  • 0 likes
  • 1393 Views
  • 5 replies
  • 0 likes

Solved!! Songs only playing for two seconds

Opened up Spotify today on my desktop. The message on top said to restart to get the latest version of Spotify. I did just that, and now, Spotify is unable to play any songs pass two seconds. Just wondering if Spotify is no longer free. I am an off a...

  • Visitor
  • Opened up Spotify today on my desktop. The message on top said to restart to get the latest version of Spotify.  I did just that, and now, Spotify is unable to play any songs pass two seconds. ...
  • AliGod78
  • Newbie
  • 8212 Views
  • 5 replies
  • 0 likes
  • 8212 Views
  • 5 replies
  • 0 likes

All Playlists gone

I've had my Spotify account for a long time. A few days ago it was working fine, and when I got back to Spotify, my playlists aren't there anymore. I had a lot of them. Though I still all the songs that I have downloaded. What's wrong? Please answer ...

  • Casual Listener
  • I've had my Spotify account for a long time. A few days ago it was working fine, and when I got back to Spotify, my playlists aren't there anymore. I had a lot of them. Though I still all the songs t...
  • MattSuda
  • Spotify Star
  • 299 Views
  • 2 replies
  • 0 likes
  • Premium
  • 299 Views
  • 2 replies
  • 0 likes

Student Premium

I log in through my facebook account, which I switched to my school email yesterday. Does logging in with my facebook account in general prevent me from purchasing the Spotify Student Discount Premium?

  • Newbie
  • I log in through my facebook account, which I switched to my school email yesterday. Does logging in with my facebook account in general prevent me from purchasing the Spotify Student Discount Premiu...
  • MattSuda
  • Spotify Star
  • 233 Views
  • 2 replies
  • 0 likes
  • Premium
  • 233 Views
  • 2 replies
  • 0 likes

Can't get Student Discounted Premium

I want to get premium but I'm a student and want to take advantage of the discount. When I go to get it through the ad or website it just takes me again to the pay 9.99$ page. I've even updated my email through Facebook to be my university email, whi...

  • Casual Listener
  • I want to get premium but I'm a student and want to take advantage of the discount. When I go to get it through the ad or website it just takes me again to the pay 9.99$ page. I've even updated my em...
  • MattSuda
  • Spotify Star
  • 14774 Views
  • 2 replies
  • 3 likes
  • Account
    Premium
    Subscription
  • 14774 Views
  • 2 replies
  • 3 likes

Following List missing some

hey there, I was checking the massive following list I have...it says I follow about 350 artists/people, but then when I skim through the list I get about 50 or so....how can I see the whole list? I kind of use spotify to remember all those artists/m...

  • Casual Listener
  • hey there, I was checking the massive following list I have...it says I follow about 350 artists/people, but then when I skim through the list I get about 50 or so....how can I see the whole list? I ...
  • MattSuda
  • Spotify Star
  • 272 Views
  • 3 replies
  • 1 likes
  • 272 Views
  • 3 replies
  • 1 likes

Solved!! No account but are deducted money from my visa

are deducted £ 99 from my bank account each month, but does not have a Spotify account, you can stop the payment? 22. aug VISA Varekjøp SPOTIFYGLOBAL/RP Reservert transaksjon 22. jul Visa 100022 Nok 99,00 Spotify Spotify Pre 25. jun Visa 100022 Nok 9...

  • Newbie
  • are deducted £ 99 from my bank account each month, but does not have a Spotify account, you can stop the payment?     22. aug  VISA Varekjøp SPOTIFYGLOBAL/RP Reservert transaksjo...
  • MattSuda
  • Spotify Star
  • 2784 Views
  • 8 replies
  • 1 likes
  • 2784 Views
  • 8 replies
  • 1 likes