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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421831 Views
  • 965 replies
  • 108 likes
  • Account
  • 421831 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186681 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186681 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103518 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103518 Views
  • 69 replies
  • 10 likes

Spotify ha cancelado mi cuenta Unlimited erróneamente y me obliga a una suscripción más cara

El sistema ha cancelado mi cuenta por un supuesto impago y ahora no me permite volver a contratar mi suscripción Unlimited, sino una que duplica su precio y con unas características que no me interesan. En la pantalla de Spotify aparece el siguiente ...

  • Visitor
  • El sistema ha cancelado mi cuenta por un supuesto impago y ahora no me permite volver a contratar mi suscripción Unlimited, sino una que duplica su precio y con unas características que no me in...
  • MattSuda
  • Spotify Star
  • 433 Views
  • 1 replies
  • 2 likes
  • Subscription
  • 433 Views
  • 1 replies
  • 2 likes

Can't remember the e-mail and I'm paying the premium account

I change my phone and I don't remember which e-mail I was using but I'm still paying for premium. How can I get the information of the account with my credit card info? Please help.

  • Newbie
  • I change my phone and I don't remember which e-mail I was using but I'm still paying for premium. How can I get the information of the account with my credit card info? Please help.
  • MattSuda
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 149 Views
  • 1 replies
  • 0 likes

Solved!! Deleting 7-day free premium

I have been invited to Spotify Premium. but i have free 7-day premium and i cant disable it. Can admin disable it? I dont want to wait for end.

  • Casual Listener
  • I have been invited to Spotify Premium. but i have free 7-day premium and i cant disable it. Can admin disable it? I dont want to wait for end.
  • JedrzejG
  • Casual Listener
  • 307 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 307 Views
  • 2 replies
  • 0 likes

Solved!! board flooded with BS

Is there something wrong with my browser, or is this board flooded by unreadable spam?

  • Roadie
  • Is there something wrong with my browser, or is this board flooded by unreadable spam?
  • mendomaid
  • Roadie
  • 328 Views
  • 5 replies
  • 0 likes
  • Other
  • 328 Views
  • 5 replies
  • 0 likes

Where did my premium go? It has been gone for about a week. What is going on

Where did my premium go? It has been gone for about a week. What is going on. If I don't get it back I will cancel my subscription and delete app.

  • Newbie
  • Where did my premium go? It has been gone for about a week. What is going on. If I don't get it back I will cancel my subscription and delete app.
  • nice_out
  • Regular
  • 247 Views
  • 4 replies
  • 0 likes
  • 247 Views
  • 4 replies
  • 0 likes

Pop Up Ads when Opening Free Version

I don't care for when Spotify puts Fidelio ads and such that block my access immediately upon opening. You are making it more likely that I will not patronize that firm.

  • Newbie
  • I don't care for when Spotify puts Fidelio ads and such that block my access immediately upon opening.  You are making it more likely that I will not patronize that firm.
  • MattSuda
  • Spotify Star
  • 2150 Views
  • 1 replies
  • 0 likes
  • Login
  • 2150 Views
  • 1 replies
  • 0 likes

Solved!! student discount?

I just downloaded spotify and I have premium I pay In full but my friend Said I shouldn't because I am a student. Is this true? Thanks!

  • Casual Listener
  • I just downloaded spotify and I have premium I pay In full but my friend Said I shouldn't because I am a student. Is this true? Thanks!
  • MattSuda
  • Spotify Star
  • 256 Views
  • 3 replies
  • 0 likes
  • Other
    Premium
  • 256 Views
  • 3 replies
  • 0 likes

Spotify on sonos and iPhone

hi guys, forgive me if this question has already been asked but if I have a premium account and am signed into it on my sonos system do I have to sign out of it to play spotify on my iPhone via the app when out and about? Or does it work on both at t...

  • Casual Listener
  • hi guys, forgive me if this question has already been asked but if I have a premium account and am signed into it on my sonos system do I have to sign out of it to play spotify on my iPhone via the a...
  • MattSuda
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 158 Views
  • 1 replies
  • 0 likes

**bleep**ing retarded

If you are going to make it so **bleep**in hard to connect Spotify up to **bleep** like a PS4, you could at least allow us to delete our own accounts so we don't have to **bleep** around and create another email. Reset password... It appears you have...

  • Newbie
  • If you are going to make it so **bleep**in hard to connect Spotify up to **bleep** like a PS4, you could at least allow us to delete our own accounts so we don't have to **bleep** around and create a...
  • 256 Views
  • 0 replies
  • 0 likes
  • Login
  • 256 Views
  • 0 replies
  • 0 likes

Creating a premium account problem

Helo, I´m creating a premium account but the page rejects the credit card payment. I already tryed paying with two credit cards and in differente days. What can be happening? Thanks

  • Newbie
  • Helo,   I´m creating a premium account but the page rejects the credit card payment. I already tryed paying with two credit cards and in differente days. What can be happening?   T...
  • 99 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 99 Views
  • 0 replies
  • 0 likes

Paid from iTunes subscription and im getting a error

Has my subscription updated cause I can't log in it says I'm abroad 14 day error please check it on your side thanks

  • Newbie
  • Has my subscription updated cause I can't log in it says I'm abroad 14 day error please check it on your side thanks
  • MattSuda
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 120 Views
  • 1 replies
  • 0 likes

Charged £9.99 for free trial - cannot use email as contact!

I signed up using an email address that rejects emails - use it to limit spam going into my normal address! So I cannot use that as contact so can't use the help form. I tried to get the free premium trial but it said my card number wouldn't let me h...

  • Newbie
  • I signed up using an email address that rejects emails - use it to limit spam going into my normal address! So I cannot use that as contact so can't use the help form.    I tried to get t...
  • MattSuda
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 162 Views
  • 1 replies
  • 0 likes

Moved country and can't use Spotify

Just moved to Japan and can't use Spotify anymore because you can't out of your billed cards county for more than 14 days. I tried changing my accounts country settings but apparently you need a bank card valid in that country, and since I'm only liv...

  • Casual Listener
  • Just moved to Japan and can't use Spotify anymore because you can't out of your billed cards county for more than 14 days. I tried changing my accounts country settings but apparently you need a...
  • MattSuda
  • Spotify Star
  • 260 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 260 Views
  • 3 replies
  • 0 likes

Spotify Premieum Problem

Hi, I set up a spotify account and got the 3 months of spotify premium for 99p. However there was a problem and my phone reset so spotify was deleted as it wasnt on the back up. I don't know the username or password for the account so cannot get back...

  • Newbie
  • Hi, I set up a spotify account and got the 3 months of spotify premium for 99p. However there was a problem and my phone reset so spotify was deleted as it wasnt on the back up. I don't know the user...
  • MattSuda
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 190 Views
  • 1 replies
  • 0 likes

Charged twice

Revived my PayPal receipts yesterday and I have been charged twice for my premium account. Once full price at £9.99 and the second with my student discount added at £4.99 I wish to keep my student discount premium account however if I don't revive a ...

  • Casual Listener
  • Revived my PayPal receipts yesterday and I have been charged twice for my premium account. Once full price at £9.99 and the second with my student discount added at £4.99 I wish to keep my student di...
  • MattSuda
  • Spotify Star
  • 144 Views
  • 2 replies
  • 0 likes
  • Premium
  • 144 Views
  • 2 replies
  • 0 likes

Changing country, want to continue with free?

Last August I registered for spotify in Malaysia and started with the premium trial. At the end of August I had to move to the UK for studying purposes so I got to use the free trial for a few weeks until it ended and continued using spotify for free...

  • Casual Listener
  • Last August I registered for spotify in Malaysia and started with the premium trial. At the end of August I had to move to the UK for studying purposes so I got to use the free trial for a few weeks ...
  • MattSuda
  • Spotify Star
  • 288 Views
  • 5 replies
  • 0 likes
  • 288 Views
  • 5 replies
  • 0 likes

Unauthorized account- no real people working for support??

I got a "thanks for joining premium, your trial's about to be over" email and I've never used Spotify. I went online to Spotify.com. What a nightmare. No real customer service? Seriously? I've never used Spotify, and I've certainly never clicked a "c...

  • Casual Listener
  • I got a "thanks for joining premium, your trial's about to be over" email and I've never used Spotify. I went online to Spotify.com. What a nightmare. No real customer service? Seriously?   I'...
  • UnauthorizedAcc
  • Casual Listener
  • 176 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 176 Views
  • 2 replies
  • 0 likes

Spotify account seems to be hacked

Hi My Spotify account seems to be hijacked. I was able to log in using Facebook but now my password and e-mail has been changed so I cant reset my password. This is a Spotify Premium account. Please help.

  • Casual Listener
  • Hi   My Spotify account seems to be hijacked. I was able to log in using Facebook but now my password and e-mail has been changed so I cant reset my password. This is a Spotify Premium account...
  • Andrews
  • Casual Listener
  • 180 Views
  • 4 replies
  • 0 likes
  • Account
    Security
  • 180 Views
  • 4 replies
  • 0 likes

Account hacked

Can you log all devices out for me? Someone is useing my account 

  • Casual Listener
  • Can you log all devices out for me? Someone is useing my account  
  • MattSuda
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
    Subscription
  • 127 Views
  • 1 replies
  • 0 likes

User-name

Hi,I am logged in with Facebook on Spotify, and my username are only a few numbers... is there any possibility to change this.Thanks for your participation.

  • Newbie
  • Hi, I am logged in with Facebook on Spotify, and my username are only a few numbers... is there any possibility to change this. Thanks for your participation.
  • MattSuda
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • Account
  • 129 Views
  • 1 replies
  • 0 likes