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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 398106 Views
  • 947 replies
  • 107 likes
  • Account
  • 398106 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171304 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171304 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99057 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99057 Views
  • 68 replies
  • 10 likes

Changing from Premium to Unlimited Service....

First off I would like to state that the Spotify powers that be should never phase out Unlimited service. Also, can you make it easier to switch from one tier to another... these two levels of subscriptions are an important feature for me and many us...

  • Music Fan
  • First off I would like to state that the Spotify powers that be should never phase out Unlimited service.   Also, can you make it easier to switch from one tier to another... these two level...
  • aminkae
  • Newbie
  • 2114 Views
  • 5 replies
  • 0 likes
  • Premium
    Subscription
    Unlimited
  • 2114 Views
  • 5 replies
  • 0 likes

Paid for the next month, but Premium subscription ends today.

Hi, I signed up 3 months ago under the €9,99 for 3 months deal. However, I thought I had ended my subscription this month, but it turns out Paypal has already automatically paid for the next month. So I tried to cancel it again, but now it says my su...

  • Casual Listener
  • Hi,   I signed up 3 months ago under the €9,99 for 3 months deal. However, I thought I had ended my subscription this month, but it turns out Paypal has already automatically paid for the...
  • MichaelW
  • Community Legend
  • 213 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 213 Views
  • 2 replies
  • 0 likes

"Sorry, you cannot sign up for a student discount while being on Premium."

"Sorry, you cannot sign up for a student discount while being on Premium." I just found out I can apply for a student discount and would like to do that but I already had Premium and it won't let me do so. I linked and attached proof of my problem I ...

  • Newbie
  • "Sorry, you cannot sign up for a student discount while being on Premium." I just found out I can apply for a student discount and would like to do that but I already had Premium and it won't let me ...
  • DasPeter
  • Community Legend
  • 724 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 724 Views
  • 1 replies
  • 0 likes

subscription option does not work

Hi,I have received a notification warning me about the expiration of my Premium account but when I click on subscribe button nothing seems to happen. I have tried with another explorer in order to make myself sure about not having any computer bugs. ...

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  • Casual Listener
  • Hi, I have received a notification warning me about the expiration of my Premium account but when I click on subscribe button nothing seems to happen. I have tried with another explorer in orde...
  • rebe_81
  • Casual Listener
  • 494 Views
  • 4 replies
  • 0 likes
  • Premium
    Subscription
  • 494 Views
  • 4 replies
  • 0 likes

Solved!! Premium not activating

Recently I purchased premium access. I submitted the subscription..but it didnt activate on either of my devices (Computer or Phone) If I open spotify on my google chrome browser it seems to work fine. I believe I tried all the obvious solutions such...

  • Casual Listener
  • Recently I purchased premium access. I submitted the subscription..but it didnt activate on either of my devices (Computer or Phone) If I open spotify on my google chrome browser it seems to work fin...
  • evaaurelie
  • Casual Listener
  • 1130 Views
  • 16 replies
  • 0 likes
  • Premium
  • 1130 Views
  • 16 replies
  • 0 likes

present card pin not working

A Pressbyrån giftcard 300 krthe pin is not accepted by spotify.I bought this card a month Ago.How can I get my money back?alternatively how can I activate it.

  • Newbie
  • A Pressbyrån giftcard 300 kr the pin is not accepted by spotify. I bought this card a month Ago. How can I get my money back? alternatively how can I activate it.
  • MattSuda
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • Premium
  • 144 Views
  • 1 replies
  • 0 likes

Solved!! Spotify 12 months advance payment

Hello I have a spotify Premium account here in the philippines and was wondering if theres anyways to pay 12 months in advance or more?

  • Casual Listener
  • Hello I have a spotify Premium account here in the philippines and was wondering if theres anyways to pay 12 months in advance or more?
  • neiltheworld
  • Regular
  • 714 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 714 Views
  • 3 replies
  • 0 likes

Anyone from Philippines? Just a question with regards to purchasing Premium. :)

Hi! I'm from PH and I just need help with regards to purchasign Premium? What is/are the methods that you guys used on purchasing premium? Badly need help thank you!

  • Newbie
  • Hi! I'm from PH and I just need help with regards to purchasign Premium? What is/are the methods that you guys used on purchasing premium? Badly need help thank you! 
  • neiltheworld
  • Regular
  • 235 Views
  • 2 replies
  • 0 likes
  • 235 Views
  • 2 replies
  • 0 likes

Spotify premium

How do I remove the Spotify Premium

  • Newbie
  • How do I remove the Spotify Premium 😄 😄
  • MattSuda
  • Spotify Star
  • 7953 Views
  • 16 replies
  • 0 likes
  • 7953 Views
  • 16 replies
  • 0 likes

Student Premium Problem

Dear Team, I have got the students premium. Its going to expire at 15/03/31. It is a suscription payed with my paypal account. But right now I cant listen offline anymore and it says I dont have premium anymore. I didnt end the suscription anyhow. Do...

  • Newbie
  • Dear Team,   I have got the students premium. Its going to expire at 15/03/31.  It is a suscription payed with my paypal account.  But right now I cant listen offline anymore and it ...
  • MattSuda
  • Spotify Star
  • 213 Views
  • 2 replies
  • 2 likes
  • Account
    Premium
    Subscription
  • 213 Views
  • 2 replies
  • 2 likes

Need Help Reversing Changes from Facebook

Hello. Recently someone in a different country hacked into my account and added their Facebook profile to my account. I have since changed my password, but they are still able to access my premium account through the Facebook login. Sine this past we...

  • Casual Listener
  • Hello. Recently someone in a different country hacked into my account and added their Facebook profile to my account. I have since changed my password, but they are still able to access my premium ac...
  • MattSuda
  • Spotify Star
  • 266 Views
  • 6 replies
  • 0 likes
  • Premium
  • 266 Views
  • 6 replies
  • 0 likes

Spotify Premium not working

As of this morning my Spotify premium is not recognised. I havelogged in and out multiple times on both my iPhone and PCReinstalled both the app and the desktop versionCheck my payment history with iTunes and I was charged $14.99 yesterday (28/3). Ch...

  • Casual Listener
  • As of this morning my Spotify premium is not recognised. I have logged in and out multiple times on both my iPhone and PC Reinstalled both the app and the desktop version Check my payment history...
  • MattSuda
  • Spotify Star
  • 496 Views
  • 7 replies
  • 0 likes
  • Premium
  • 496 Views
  • 7 replies
  • 0 likes

Can't change country

Hi, I moved countries and now can't access my Spotify. I know I need to change the country location but I'm unable to do so. The option is not available. The country selecion box is locked and there's not way for me to updated it with my current loca...

  • Casual Listener
  • Hi,   I moved countries and now can't access my Spotify. I know I need to change the country location but I'm unable to do so. The option is not available. The country selecion box is locked a...
  • MattSuda
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • Account
  • 88 Views
  • 1 replies
  • 0 likes

Spotify Family

Hi I just updated my account to spotify family with one aditional account. Today was my spotify payment date so I assume that when I upgrade i will be charged with the new family fee. It wasnt what way. I was charged with the normal fee but additiona...

  • Newbie
  • Hi   I just updated my account to spotify family with one aditional account.  Today was my spotify payment date so I assume that when I upgrade i will be charged with the new family fee.&...
  • MattSuda
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • Account
  • 116 Views
  • 1 replies
  • 0 likes

Cargo habiendo dado de baja servicio Premium

Habiendome dado de baja del servicio premium, tras pasarme el recibo el 1 de marzo de 2015, me encuentro con la desagradable sorpresa que me vuelven pasar el recibo... y la cancelación del servicio premium que se había tramitado de forma correcta ha ...

  • Newbie
  • Habiendome dado de baja del servicio premium, tras pasarme el recibo el 1 de marzo de 2015, me encuentro con la desagradable sorpresa que me vuelven  pasar el recibo... y la cancelación del serv...
  • MattSuda
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 158 Views
  • 1 replies
  • 0 likes

i canceled my subscription

I cancelee the free trial before it would renew again but it still charged me..

  • Newbie
  • I cancelee the free trial before it would renew again but it still charged me..
  • MattSuda
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 142 Views
  • 1 replies
  • 0 likes

HELPP PLEASE

  • Newbie
  • MattSuda
  • Spotify Star
  • 118 Views
  • 2 replies
  • 1 likes
  • Premium
  • 118 Views
  • 2 replies
  • 1 likes

Register end of the month

Salut je suis français, je voudrais savoir si lorsque l'on s'incris en fin de mois ou en court de mois on paye 9euro(alors qu'on a pas fais tout le mois), ou si le mois compte que a partir du prochain mois? Hello I am French, I would want to know if ...

  • Newbie
  • Salut je suis français, je voudrais savoir si lorsque l'on s'incris en fin de mois ou en court de mois on paye 9euro(alors qu'on a pas fais tout le mois), ou si le mois compte que a partir du prochai...
  • MattSuda
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 119 Views
  • 1 replies
  • 0 likes

Is anybody out there?

How do I get an accounts person at Spotify to talk too. Even an on-line chat would be nice.

  • Casual Listener
  • How do I get an accounts person at Spotify to talk too. Even an on-line chat would be nice.
  • MattSuda
  • Spotify Star
  • 211 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 211 Views
  • 3 replies
  • 0 likes

Spotify premium doesnt work

Hi, I am on a paid Spotify PREMIUM service, but today I am having problems, that my Android spotify player (also spotify on web) says, that my account is on spotify free, though the subscriptions is paid in advance and i havent changed anything in my...

  • Newbie
  • Hi,   I am on a paid Spotify PREMIUM service, but today I am having problems, that my Android spotify player (also spotify on web) says, that my account is on spotify free, though the subscrip...
  • MattSuda
  • Spotify Star
  • 253 Views
  • 4 replies
  • 0 likes
  • Premium
  • 253 Views
  • 4 replies
  • 0 likes