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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76597 Views

28 replies

0 likes

  • 76597 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94556 Views

9 replies

2 likes

Account
Login
  • 94556 Views
  • 9 replies
  • 2 likes

Deletion

How do I delete my Spotify account?! Impossible to find a simple option or way to contact help desk.

Casual Listener

How do I delete my Spotify account?! Impossible to find a simple option or way to contact help desk.

MattSuda

Spotify Star

385 Views

2 replies

0 likes

Subscription
  • 385 Views
  • 2 replies
  • 0 likes

Spotify premium isn't working on my iPhone

I bought Spotify premium on my laptop, but my iPhone doesnt register it, saying it is still only spotify free. It works on my laptop just not my phone and it's the same account

Casual Listener

I bought Spotify premium on my laptop, but my iPhone doesnt register it, saying it is still only spotify free. It works on my laptop just not my phone and it's the same account

MattSuda

Spotify Star

275 Views

1 replies

0 likes

Premium
Subscription
  • 275 Views
  • 1 replies
  • 0 likes

I DON'T WANT THE PREMIUM ACCOUNT AND I ALREADY HAVE IT , HOW I CAN CHANGE FOR FREE?

I don't know how that I Have a premium account I don't wanted and I don't want to pay for something that I didn't choose; so please I would like to know what can I do for canceled?

Newbie

I don't know how that I Have a premium account I don't wanted and I don't want to pay for something that I didn't choose; so please I would like to know what can I do for canceled?

MattSuda

Spotify Star

1489 Views

1 replies

0 likes

  • 1489 Views
  • 1 replies
  • 0 likes

Can't unsubscribe

I can't afford to pay for premium at the moment but when I try to unsubscribe it won't let me. Then it refers me to a help area where people are having the exact opposite problem. Help me I'm broke.

Casual Listener

I can't afford to pay for premium at the moment but when I try to unsubscribe it won't let me. Then it refers me to a help area where people are having the exact opposite problem. Help me I'm broke.

MattSuda

Spotify Star

2401 Views

1 replies

0 likes

Subscription
  • 2401 Views
  • 1 replies
  • 0 likes

Subscribed to premium but it still says I am on free subscription

I had cancelled my premium spotify, and recently wanted it back so I signed up for the student discount. It verified I was a student and I out all my card info in, and then submitted it and it said something like oops there was a problem but I still ...

Casual Listener

I had cancelled my premium spotify, and recently wanted it back so I signed up for the student discount. It verified I was a student and I out all my card info in, and then submitted it and it said s...

MattSuda

Spotify Star

228 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 228 Views
  • 1 replies
  • 0 likes

my playlist has disappeared

For some reason one of my playlists has disappeared. Please help me asap - i couldn't find a way of contacting support.

Newbie

For some reason one of my playlists has disappeared. Please help me asap - i couldn't find a way of contacting support.

Ivan92

Community Legend

221 Views

1 replies

0 likes

Account
  • 221 Views
  • 1 replies
  • 0 likes

Solved!! Unsubscribing querie.

I've just paid for a month of premium and my next payment will come out in May. If I unsubscribe now, will I still get the month of premium I've just paid for or will it go straight back to having the features of a free account?Any insight would be r...

Newbie

I've just paid for a month of premium and my next payment will come out in May. If I unsubscribe now, will I still get the month of premium I've just paid for or will it go straight back to having th...

MattSuda

Spotify Star

370 Views

2 replies

0 likes

Account
Free
Other
Premium
Subscription
  • 370 Views
  • 2 replies
  • 0 likes

Linked another account to my Facebook profile

Hello everybody, A couple of years ago i created a spotify account trough facebook, today i accidentally paired another existing spotify account to my facebook, now i cant access my original spotify account annymore which i created with my facebook a...

Newbie

Hello everybody,   A couple of years ago i created a spotify account trough facebook, today i accidentally paired another existing spotify account to my facebook, now i cant acc...

MattSuda

Spotify Star

209 Views

1 replies

0 likes

Account
Login
  • 209 Views
  • 1 replies
  • 0 likes

Log in issues - doesn't match country

Ok, so long ago I made an account on spotify (when I lived in the US) via facebook, so it used my facebook log in. However I have moved across the atlantic and now live in England (hello :D) so my spotify information does not match my facebook inform...

Casual Listener

Ok, so long ago I made an account on spotify (when I lived in the US) via facebook, so it used my facebook log in. However I have moved across the atlantic and now live in England (hello :D) so my sp...

MattSuda

Spotify Star

592 Views

4 replies

0 likes

Account
Login
  • 592 Views
  • 4 replies
  • 0 likes

Family Subscription

I only have one additional family member on my account.Why can't I add another? Thanks,Ryan

Newbie

I only have one additional family member on my account.Why can't I add another?   Thanks, Ryan

MattSuda

Spotify Star

279 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 279 Views
  • 1 replies
  • 0 likes

Can't Sign Up For Student Account

I've verified through the student system on spotify.com/student, but everytime I reach the check-out and my card is being processed, I'm bounced back to the first page where I have to re-enter my name, etc. The same problem has persisted for 4 days n...

Casual Listener

I've verified through the student system on spotify.com/student, but everytime I reach the check-out and my card is being processed, I'm bounced back to the first page where I have to re-enter my nam...

MattSuda

Spotify Star

230 Views

3 replies

0 likes

Premium
  • 230 Views
  • 3 replies
  • 0 likes

Se perdieron todas mis músicas y listas guardadas

Buenas tardes :Hoy entre a spotify y me hicieron iniciar sesión.. Lo hice normalmente solo q cuando entre vi que las músicas y listas q había guardado ya no estaban! Estaba todo vacío... ayuda porfavor.. Mi nombre de usuario es arielfelipe y mi corre...

Visitor

Buenas tardes : Hoy entre a spotify y me hicieron iniciar sesión.. Lo hice normalmente solo q cuando entre vi que las músicas y listas q había guardado ya no estaban! Estaba todo vacío... ayuda porf...

MattSuda

Spotify Star

152 Views

1 replies

0 likes

Account
  • 152 Views
  • 1 replies
  • 0 likes

Question about Premium

Hello fellow Spottifyers! I have a quick question. Today I decide to renew my subscrition after a long time back to Premium. Im living in the Netherlands so used online banking (Ideal) to pay for the sub.After the payment went trough my account upgra...

Casual Listener

Hello fellow Spottifyers!   I have a quick question. Today I decide to renew my subscrition after a long time back to Premium. Im living in the Netherlands so used online banking (Ideal) to pa...

MattSuda

Spotify Star

191 Views

1 replies

0 likes

Premium
  • 191 Views
  • 1 replies
  • 0 likes

I deactivated facebook but still want to use my spotify. How can i fix this?

As the title says. I want to use spotify but i dont like facebook anymore. Is there a possibility to fix this?

Newbie

As the title says. I want to use spotify but i dont like facebook anymore. Is there a possibility to fix this? 

MattSuda

Spotify Star

227 Views

1 replies

0 likes

Account
  • 227 Views
  • 1 replies
  • 0 likes

Payment pending on a stolen and subsequently canceled credit card...

Hello there, The credit card I used to use to pay my monthly spotify was stolen and so I canceled it immediately and asked for a new one. While waiting for the new card and before I could update my account with my new card, spotify put in the monthly...

Casual Listener

Hello there,   The credit card I used to use to pay my monthly spotify was stolen and so I canceled it immediately and asked for a new one.  While waiting for the new card and before I co...

coffedocol

Casual Listener

383 Views

2 replies

0 likes

Subscription
  • 383 Views
  • 2 replies
  • 0 likes

Abroad

I have premium, and have been abroad for a few months.. Yesterday spotify logged me off mid song and I got a message about only having it for 14 days abroad..

Casual Listener

I have premium, and have been abroad for a few months.. Yesterday spotify logged me off mid song and I got a message about only having it for 14 days abroad..

230 Views

0 replies

0 likes

Premium
  • 230 Views
  • 0 replies
  • 0 likes

Can't update my CC information...

My CC was stolen and I just got my replacement. It was canceled and spotify tried to bill the old card. I just got the new one and wanted to update my subscription but all I get on the account screen is Spotify Premium 1 Subscribe (see attached). The...

Newbie

My CC was stolen and I just got my replacement.  It was canceled and spotify tried to bill the old card.  I just got the new one and wanted to update my subscription but all I get on the ac...

FromToronto

Casual Listener

528 Views

6 replies

0 likes

Account
Premium
Subscription
  • 528 Views
  • 6 replies
  • 0 likes

I can't change my card on file nothing does what it says!!!

I can't change my card on my account and it driving me out of my mind, I'm thinking about leaving spotify altogether

Newbie

I can't change my card on my account and it driving me out of my mind, I'm thinking about leaving spotify altogether

172 Views

0 replies

0 likes

Account
  • 172 Views
  • 0 replies
  • 0 likes

Solved!! Mistake with gift card

Hello I made a mistake with the count and enter the code of a gift card in the count of other person of my family it's any chance to cancel that and put the code in my count? (Sorry for bad English)

Newbie

Hello I made a mistake with the count and enter the code of a gift card in the count of other person of my family it's any chance to cancel that and put the code in my count? (Sorry for bad English)

user-removed

Not applicable

335 Views

1 replies

0 likes

  • 335 Views
  • 1 replies
  • 0 likes

please help me

I can not subscribe to my premium account

Newbie

I can not subscribe to my premium account

237 Views

0 replies

0 likes

Premium
  • 237 Views
  • 0 replies
  • 0 likes