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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9927 Views
  • 3 replies
  • 9 likes
  • Security
  • 9927 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 494055 Views
  • 981 replies
  • 112 likes
  • Account
  • 494055 Views
  • 981 replies
  • 112 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1214008 Views
  • 119 replies
  • 117 likes
  • Account
  • 1214008 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122704 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122704 Views
  • 72 replies
  • 12 likes

logged in through facebook. personal info all wrong and not showing my email address

Hi i'm hoping someone can help me. I signed up today using my facebook account. looking at my account info on Spotify. it has my date of birth wrong and says I do not have an email address. I have an email address through facebook so I don't know why...

  • Newbie
  • Hi i'm hoping someone can help me.   I signed up today using my facebook account. looking at my account info on Spotify. it has my date of birth wrong and says I do not have an email address. ...
  • MattSuda
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 265 Views
  • 1 replies
  • 0 likes

Can't remove an Arist

I can't remove THE SWINGING BLUE JEANS from ARTISTS, no matter what I do. Help needed have tried everything...

  • Visitor
  • I can't remove THE SWINGING BLUE JEANS from ARTISTS, no matter what I do.    Help needed have tried everything...      
  • MattSuda
  • Spotify Star
  • 645 Views
  • 5 replies
  • 0 likes
  • Other
  • 645 Views
  • 5 replies
  • 0 likes

Facebook account deleted

Hi,i had one account facebook of my association with the page, and personal page.. I subscribed spotify logging in with that account and i pay premium membership with Vodafone.Facebook delated my account because on facebook i can't have a personal pa...

  • Newbie
  • Hi, i had one account facebook of my association with the page, and personal page.. I subscribed spotify logging in with that account and i pay premium membership with Vodafone. Facebook delated ...
  • MattSuda
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
  • 194 Views
  • 1 replies
  • 0 likes

Can't change country

I created my account while in the UK a few years ago, but I have since moved back to the US (3+ years back in the US). I am trying to change my country back to the USA but the selection box is disabled. My IP is US-based and I have tried on multiple ...

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  • Newbie
  • I created my account while in the UK a few years ago, but I have since moved back to the US (3+ years back in the US). I am trying to change my country back to the USA but the selection box is disabl...
  • Jason
  • Spotify Legend
  • 623 Views
  • 2 replies
  • 0 likes
  • Account
    Free
  • 623 Views
  • 2 replies
  • 0 likes

Account payment transer FB

Hi. I have a paid spotify premium account but i use Facebook to login. Is it possible to change from social login to an email and password login? I need it at work and i can't always login to my facebook and then open Spotify in order to reach my acc...

  • Newbie
  • Hi. I have a paid spotify premium account but i use Facebook to login. Is it possible to change from social login to an email and password login? I need it at work and i can't always login to my face...
  • MattSuda
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 200 Views
  • 1 replies
  • 0 likes

TOTALLY FRUSTRATED!!

I have contacted Spotify to help with an issue of restoring lost playlists. I was told to create a new account and they would restore the 4 playlists they can see I should have. I have created YET ANOTHER account with a 30 day free trial of Premium (...

  • Casual Listener
  • I have contacted Spotify to help with an issue of restoring lost playlists. I was told to create a new account and they would restore the 4 playlists they can see I should have. I have created YET AN...
  • MattSuda
  • Spotify Star
  • 298 Views
  • 3 replies
  • 0 likes
  • Account
  • 298 Views
  • 3 replies
  • 0 likes

Spotify still charges me money after I deleted Facebook account

First off, this is obviously not the account there's a problem with. That account was registered via Facebook and had a subscription. About 3 weeks ago I deleted (permanently) my Facebook account and I cannot log into Spotify using it anymore. I made...

  • Newbie
  • First off, this is obviously not the account there's a problem with. That account was registered via Facebook and had a subscription. About 3 weeks ago I deleted (permanently) my Facebook account and...
  • MattSuda
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 264 Views
  • 1 replies
  • 0 likes

Student Discount For Previous Premium Member

Hello, I have been a premium subscriber for several years now. Last year I enrolled in a masters program that provides a discount for Spotify subscriptions. I have not take advantage of it because I do not know how to apply it to my current subscript...

  • Visitor
  • Hello,   I have been a premium subscriber for several years now. Last year I enrolled in a masters program that provides a discount for Spotify subscriptions. I have not take advantage of it b...
  • MattSuda
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 180 Views
  • 1 replies
  • 0 likes

I NEED TO DELETE MY ACCOUNT BEFORE IT CHARGES AND I FORGOT MY EMAIL AND PASSWORD

I decided to trial Spotify and now my subscription is almost over and I was going to cancel it and my father doesn't know I used his credit card to and now I forgot the password and email but I have the username and am currently logged into the accou...

  • Newbie
  • I decided to trial Spotify and now my subscription is almost over and I was going to cancel it and my father doesn't know I used his credit card to and now I forgot the password and email but I have ...
  • MattSuda
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

How to connect Facebook account to new Spotify account?

Hi.I created a new account to Spotify. Now I'd like to delete my old account and connect the new one to Facebook.1. How to disconnect Spotify from Facebook permanently?2. How to delete my old Spotify account?3. How to connect the new Spotify account ...

  • Newbie
  • Hi. I created a new account to Spotify. Now I'd like to delete my old account and connect the new one to Facebook. 1. How to disconnect Spotify from Facebook permanently? 2. How to delete my...
  • Jason
  • Spotify Legend
  • 13714 Views
  • 2 replies
  • 0 likes
  • Account
  • 13714 Views
  • 2 replies
  • 0 likes

premium account

I have an Ipad and I have a problem with the premium account, because i dont want to be a premium account for only 7 days. I want a premium account for 3 month and pay for it.I want ti cancel my free accountPleaseThanks

  • Newbie
  • I have an Ipad and I have a problem with the premium account, because i dont want to be a premium account for only 7 days. I want a premium account for 3 month and pay for it. I want ti cancel my fr...
  • MattSuda
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • Premium
  • 217 Views
  • 1 replies
  • 0 likes

Sign out everywhere not working

Been trying to sign out everywhere for some time now. It just says there was a problem, please try again later.

  • Casual Listener
  • Been trying to sign out everywhere for some time now. It just says there was a problem, please try again later.
  • MattSuda
  • Spotify Star
  • 424 Views
  • 4 replies
  • 0 likes
  • Other
  • 424 Views
  • 4 replies
  • 0 likes

Deleting Spotify Account

Spotify will not delete my account after 2 attempts of contacting them through their comtact form. Can someone help me out here as I am really frustrated about this. It has been almost 3 weeks and they still havent get back to me. Spotify customer su...

  • Visitor
  • Spotify will not delete my account after 2 attempts of contacting them through their comtact form. Can someone help me out here as I am really frustrated about this. It has been almost 3 weeks and th...
  • MattSuda
  • Spotify Star
  • 437 Views
  • 7 replies
  • 1 likes
  • Account
  • 437 Views
  • 7 replies
  • 1 likes

delete account

I can't delete my Spotify account. I've tried using the Contact Form and it didn't help whatsoever and tried to help me delete my "Premium Subscription" which I don't have. Please delete my account (@llamasarebae). Thank you.

  • Newbie
  • I can't delete my Spotify account. I've tried using the Contact Form and it didn't help whatsoever and tried to help me delete my "Premium Subscription" which I don't have. Please delete my account (...
  • MattSuda
  • Spotify Star
  • 415 Views
  • 2 replies
  • 1 likes
  • Account
  • 415 Views
  • 2 replies
  • 1 likes

DELETE ACCOUNT

Please delete my account already.I've filled out two contact forms and they reply by asking for my DOB, zip code and email which I provide. After that I don't ever hear back from them.Please delete my account my case number is 02852827

  • Visitor
  • Please delete my account already. I've filled out two contact forms and they reply by asking for my DOB, zip code and email which I provide. After that I don't ever hear back from them. Please ...
  • MattSuda
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • Account
  • 236 Views
  • 1 replies
  • 0 likes

Spotify premium

Hi! I've just now got spotify premium and I've decided I don't want it anymore. Am I able to stop it and not have to pay £9.99? Thanks

  • Newbie
  • Hi! I've just now got spotify premium and I've decided I don't want it anymore. Am I able to stop it and not have to pay £9.99? Thanks
  • MattSuda
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 189 Views
  • 1 replies
  • 0 likes

Please help

So i subscribed for the student dicount and got ripped off. $10 was taken from me and i want it back. If it is not returned i will make a bigger issue. Please refund me. I didnt want to subscribe for the regular package.

  • Casual Listener
  • So i subscribed for the student dicount and got ripped off. $10 was taken from me and i want it back. If it is not returned i will make a bigger issue. Please refund me. I didnt want to subscribe for...
  • MattSuda
  • Spotify Star
  • 190 Views
  • 3 replies
  • 1 likes
  • Subscription
  • 190 Views
  • 3 replies
  • 1 likes

Pricing thoughts

I know this topic will probably get buried and me flamed but I think $9.99/mo is too high. I just signed up for the 3 month for .99 which is a great introduction offer. But I'll be gone after the 3 months. I'm paying $7.99/mo for Netflix which I'd sa...

  • Newbie
  • I know this topic will probably get buried and me flamed but I think $9.99/mo is too high.   I just signed up for the 3 month for .99 which is a great introduction offer. But I'll be gone afte...
  • MattSuda
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 124 Views
  • 1 replies
  • 0 likes

Charged 4 times?! help.

I tried signing up for the student discount and each time I would, it tell me error and wouldn't work. I was under the impression that something was wrong with my computer or something so I kept refreshing and trying and it still wouldn't work. Final...

  • Newbie
  • I tried signing up for the student discount and each time I would, it tell me error and wouldn't work. I was under the impression that something was wrong with my computer or something so I kept refr...
  • MattSuda
  • Spotify Star
  • 513 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 513 Views
  • 1 replies
  • 0 likes

changing country without changing payment

My spotify will not work since I am abroad in Australia (although I've already been here for 3 months it just stopped today). My profile will not allow me to change my country, and when I found a way to change it the next message said I need to have ...

  • Newbie
  • My spotify will not work since I am abroad in Australia (although I've already been here for 3 months it just stopped today). My profile will not allow me to change my country, and when I found a way...
  • MattSuda
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 213 Views
  • 1 replies
  • 0 likes