Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I tried signing up for the student discount and each time I would, it tell me error and wouldn't work. I was under the impression that something was wrong with my computer or something so I kept refreshing and trying and it still wouldn't work. Final...
My spotify will not work since I am abroad in Australia (although I've already been here for 3 months it just stopped today). My profile will not allow me to change my country, and when I found a way to change it the next message said I need to have ...
I haven't logged in for over 30 days and now I can't get back online! Please help!Don't understand why there is no contact number to call someone! This has taken over a wk when it could have take a 5 min phone call!
Hi, i am from Guatemala i have a spptify family account that i created on April 17 but today(May 4th) i tried to listen to some of my Music but it says i have a Free account and that my account isnt linked to a spotify family account
I signed up for the $.99 3 month trial. it said it was going to charge me $9.99 the next day so I canceled it because that is not right and now it says I am unable to qualify for the trial because I used it already. I also can not contact the company...
it says error try again later for couple of days now. ridicilous. halp.
Despite a confirnation of my ending of my Spotify Premium account, Spotify continues to draw money from my bank account. How can I stop this? Their customer service never reply my mails and I have still not found any way to get in contact with them. ...
A long while back, I took a trip to America (live elsewhere) and due to having a road trip scheduled, I decided to try out offline Spotify. I figured I would only need it for a month, so I would just use the free trial month. I paid while in America,...
Hey there, My wife was a premium member. We cancelled her membership. I was a premium member, I upgraded to Family to include my wife in the plan. Now when she accepts the invitation in the email, she gets the following error message presented to her...
Morning, I have recently moved back to Canada after living in the UK for two years. I had a Spotify account in the UK and was paying in pounds out of a UK bank account. Having moved to Canada, I updated my subscription to be a Canadian one, and thus ...
I upgraded to a family account my husband accepted via his emails I got a message say 5 days to change its been over 2 weeks still no change made or notificationHelp how can he use our account ?
Kind of freaking out. I'm broke at the moment and I thought I cancelled spotify months ago. It just charged th 10.81 to my account. I only had just enough to pay my phone bill so it doesn't get shut off while I'm applying to new jobs. Now I can't kee...
Hi there, I have tried many ways to change the country in my account, but the field remains grey, un changeable. I opened Spotify when I was in Ireland, I have in the meantime since September last year moved to Brazil where I currently work an live. ...
hey community! so My Premium account became free today, i don't why... since I redeemed 2 Gift cards for 6 month each last month, all my devices became free, and i can even see the order receipts in my account.... and my password is acting weird too,...
Hey, So I have tried the step by step instructions to change my Country to USA from UK after my move, but the the field is grey and unclickable/unchangeable. I emailed spotify and they gave me a link to the step by step guide despite me informing the...
So I am using Spotify for about a year now (I think), but I always paid 9.99€/month despite being a student. So I wanted to switch to the student version because I don't have as much money at the moment and 4.99€/month is too awesome. I unsubscribed ...
This is related to Case: 02866042, support request: 00DDpxIW.500DuZ7RP I joined around 3/30 with a free 1 month premium subscription. I canceled before 4/28 and verified by going back into the Spotify desktop app. Now when I access my account online ...
I signed up for a free subscription in March. I tried it for a month and then canceled it, but not quite in time. I was charged in April. That's fine. But then I cancelled my account through the Spotify app. I looked back and it said my subscription ...
Hi All, After using your ticketing system which seems to just send back automated emails I'd like to try here. My Account has become unavailable these last couple of days and any attempts to recover it through email password reset or otherwise never ...
Hello, I've had spotify since April 23rd when i bought premium, and before my month even ended my subscription did. Take a lookie. I already sent some emails and some tweets out to the support team but had no help and I've now lost a day of my prem
