Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I upgraded from Unlimited to Premium via my student email.I got an email right afterwards (19.02.2015) with a bill for te 4,99€ to pay till 02.03.2015) even while already having paid for that month. Because I use that email account only for Spotify I...
Hello! At present I am in a different country than mines, and I have problems using sportify. It says than I have to uldate my account because the country in my settings is different than my actually country. ¿Anyone knows any solution for it? thanks...
Hey!I had an account from USA linked to my Facebook page and I don't want it to be like that anymore. I live in Chile, and i have another account that I want to link to my facebook account. The problem is that as I'm actually in Chile, I can't log in...
just cancelled my subscription as after the free 7 day trial expired, I upgraded. One message is telling me I'm getting another 30 days for free - another is telling me I'm being charged £10 tomorrow unless I cancel. Now I'm not terribly efficient at...
I have a Premium Account which I set up a few years ago. I lost the password to this a while back but I don't have access to the email address I used to set the account up, so I can't reset the password, and hence can't get into the account. I am hav...
Hi, I signed up for a free Premium trial back in October, after my trial was over, I decided not to continue with the subscription so I decided to unsubscribe from Premium. I used an old email that I can't remember anymore, and I don't remember the u...
When I take my macbook to a different location other than home, spotify asks me to login which obviously I can't as I'm off line. I change thesettings in preferences to offline before I leave home but it still does the same. I have no problem with Ip...
I recently rediscovered spotty after a long break. But, I now live in Hong Kong (account was set up in the UK) and wasn't aware that I needed to change my home country. So, 14 days overseas has gone by, I can't access my account, and all I want to do...
How is this possible? Estimated ending time of my 3 month subscription was yesterday.i cancelled my account, got an email telling me that I have cancelled it but whenever I open open the app,it says I am still premium.Help me because I do not wanna p...
This is so annoying everyone is complaining about it why cant you just fix this problem? No one in Canada can purchase Spotify premium because of your bugged invalid zip code problem. Its been 8 days since I have tried contacting support to help me w...
Hi I've tried to sign out everywhere, it has logged me out on my phone and laptop but someone else is still using my account on their iPhone?My account is with facebook if that helps
Hello,I just tried to order a gift code as a birthday present.The first time I tried to order, Paypal site tried to redirect me, and Spotify site said "Something went wrong with the payment"."OK", I thought, "they will have rolled back the transactio...
Hello,I moved to Belgium with a premium account and just turned it back to free version. Now it says I cannot use it because my country of my profile is not in sync with the country I am in. On my profile it says that I have to change my payment meth...
My brothers account have been hacked and needs to be reset. The hacker has changed email so my brother can't reset the password.
I have problems to log in my Spotify with error 408 (**bleep**ing country) in iPhone, website, windows and macbook. I have selected the correct country in my profile without fixed the problem.... My internet provider is Spanish and I am in Spain.... ...
made a spotify in 2014 while the $.99/ month for 3 month deal was happening. I registered as a student which I thought would, at the end of the 3 months, only charge me the student amount amount of $4.99/ month. As of March 4, 2015 Spotify charged my...
Hello there, I hope someone can help me. I'm from Mexico, and first I made my premium account on US, but now I'm in Mexico and I'm trying to change my country info to get a way to buy premium spotify with a credit card from Mexico, but I change it, a...
I've had an account for a while. Always stays logged in. Recently upgraded to premium. Listened earlier today with no issues. A few hours later went to listen to my Playlist and it asked me to log in. Logged in, my Playlist was gone and so was my sub...
I accidentally bought premium on my extra account (Amber.claire.hagen), but wanted it on my main account (connected to my facebook), any chance I could get the premium subscription moved to my main account?I'm rather bummed, and spotify is hopeless a...
Dear community, I am a student and already have Spotify Premium for a long time. Recently I heard about the UNIDAYS discount for students. I followed the instructions at [1] and got to page [2] at the end. When I click on "Activate Discount" I get re...