Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88243 Views

9 replies

2 likes

Account
Login
  • 88243 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

740320 Views

13 replies

4 likes

Account
  • 740320 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

756151 Views

18 replies

29 likes

  • 756151 Views
  • 18 replies
  • 29 likes

My Account has become someone elses?

Logged in this morning through FB (which is unusual as it's usally logged in anyway) and see a message something like "you've synced to too many devices". Didn't pay it much attention. I look now and all of my playlists are gone, all of my songs are ...

Casual Listener

Logged in this morning through FB (which is unusual as it's usally logged in anyway) and see a message something like "you've synced to too many devices". Didn't pay it much attention. I look now and...

MattSuda

Spotify Star

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Spotify Premium

Se me habia caducado la subscripción a Premium. He renovado y he recibido el recibo del pago via mail pero sigo teniendo la versión Free. Por mas que salgo y entro no tengo Premium. ¿Qué debo hacer?

Newbie

Se me habia caducado la subscripción a Premium. He renovado y he recibido el recibo del pago via mail pero sigo teniendo la versión Free. Por mas que salgo y entro no tengo Premium. ¿Qué debo hacer...

MattSuda

Spotify Star

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

Premium doesn't activate

Hi, I just became premium member by joining a family subscription. Online I can see that I am in fact Premium member. But neither on my iPhone nor on my PC can I use the premium functions. I reinstalled the app as well as the programm on my PC severa...

Newbie

Hi, I just became premium member by joining a family subscription. Online I can see that I am in fact Premium member. But neither on my iPhone nor on my PC can I use the premium functions. I reinst...

MattSuda

Spotify Star

308 Views

1 replies

0 likes

Premium
Subscription
  • 308 Views
  • 1 replies
  • 0 likes

My Spotify Prenium is not activating since yesterday!

Hello,Yesterday i have bought Spotify Premium via gift card! I reinstalled it already, relogged and it doesnt works ! Shuffle, Commercianal ... (Android App)What the hell is wrong?! I bough this the first time and i will never pay again for this **bl...

Visitor

Hello, Yesterday i have bought Spotify Premium via gift card! I reinstalled it already, relogged and it doesnt works ! Shuffle, Commercianal ... (Android App) What the hell is wrong?! I bough this ...

user-removed

Not applicable

405 Views

6 replies

0 likes

  • 405 Views
  • 6 replies
  • 0 likes

Solved!! Spotify Subscription

Hi, I thought I had cancelled my spotify premium, but today I got an email saying that I had renewed my premium subscription. I am really tight on money right now, and I hope that you can refund my money, as it as not my intent to continue subscribin...

Newbie

Hi, I thought I had cancelled my spotify premium, but today I got an email saying that I had renewed my premium subscription. I am really tight on money right now, and I hope that you can refund my m...

MattSuda

Spotify Star

375 Views

2 replies

0 likes

  • 375 Views
  • 2 replies
  • 0 likes

Just suscribed and not getting premium on Macbook Pro

I just got one month of Spotify Premium through a redeem code, and when i go on the web player there are no ads but on the desktop app there are still ads, and it is still telling me to upgrade even though I have logged out and back in, and checked m...

Newbie

I just got one month of Spotify Premium through a redeem code, and when i go on the web player there are no ads but on the desktop app there are still ads, and it is still telling me to upgrade even ...

MattSuda

Spotify Star

280 Views

1 replies

0 likes

Premium
Subscription
  • 280 Views
  • 1 replies
  • 0 likes

Solved!! Premium not activating

Recently I purchased premium access. I submitted the subscription..but it didnt activate on either of my devices (Computer or Phone) If I open spotify on my google chrome browser it seems to work fine. I believe I tried all the obvious solutions such...

Casual Listener

Recently I purchased premium access. I submitted the subscription..but it didnt activate on either of my devices (Computer or Phone) If I open spotify on my google chrome browser it seems to work fin...

evaaurelie

Casual Listener

1696 Views

16 replies

0 likes

Premium
  • 1696 Views
  • 16 replies
  • 0 likes

Solved!! no funciona mi cuenta premium

Active la cuenta premiun y queda como un free de todos modos. Y tampoco puedo cancelar la suscripción

Casual Listener

Active la cuenta premiun y queda como un free de todos modos. Y tampoco puedo cancelar la suscripción

osornios

Spotify Star

35220 Views

87 replies

1 likes

  • 35220 Views
  • 87 replies
  • 1 likes

Solved!! Subscribed to premium, still have ads.

Hi! I recently subscribed to premium and still have ads in the player as well as can't use the android app properly. I can use the Mac client properly with the premium features though it still says "Spotify Free" at the top. Any ideas on how to solve...

Visitor

Hi! I recently subscribed to premium and still have ads in the player as well as can't use the android app properly. I can use the Mac client properly with the premium features though it still says...

MattSuda

Spotify Star

453 Views

3 replies

0 likes

Account
Premium
Subscription
  • 453 Views
  • 3 replies
  • 0 likes

Can't change subscription to Spotify Student?

I am eligible for the student discount offer and am trying to convert my subscription but I can't seem to navigate to the webpage where I would make this switch. I tried following these instructions but can't get the window where I would enter my col...

Newbie

I am eligible for the student discount offer and am trying to convert my subscription but I can't seem to navigate to the webpage where I would make this switch.   I tried following these in...

MattSuda

Spotify Star

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

No premium and possible second charge.

I've upgrading my account, an hour ago, back to premium but there has been a delay. I've been subscribed on and off for a couple years now, bit this is my first delay, so no biggy, but my account says I will be charged on 3-1-15 for $9.99 + tax. I wa...

Newbie

I've upgrading my account, an hour ago, back to premium but there has been a delay. I've been subscribed on and off for a couple years now, bit this is my first delay, so no biggy, but my account say...

MattSuda

Spotify Star

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Premium won't work on my phone

Bought premium and it won't work on my phone logged out and back in. Updated and restored spotify still won't work. HELP!

Casual Listener

Bought premium and it won't work on my phone logged out and back in. Updated and restored spotify still won't work. HELP!

MattSuda

Spotify Star

806 Views

10 replies

0 likes

  • 806 Views
  • 10 replies
  • 0 likes

premium finally working

Finally after wait like for 7 hours it looks like the delay stop! Im so happy i would enjoy of my music now!

Regular

Finally after wait like for 7 hours it looks like the delay stop! Im so happy i would enjoy of my music now!

MattSuda

Spotify Star

187 Views

1 replies

1 likes

Account
Premium
  • 187 Views
  • 1 replies
  • 1 likes

Premium not working

I paid for premium through iTunes today. Still everything is showing free, yet I paid the 12.99, which is reflected in my iTunes balance.

Newbie

I paid for premium through iTunes today. Still everything is showing free, yet I paid the 12.99, which is reflected in my iTunes balance.

MattSuda

Spotify Star

313 Views

3 replies

0 likes

  • 313 Views
  • 3 replies
  • 0 likes

Spotify detecting wrong country

Hello, I'm trying to upgrade to premium, but my Credit Card is being detected as being from "El Salvador" (where I live) but it won't let me change my account info country from Guatemala (neighboring country, but don't live there - maybe ISP is routi...

Newbie

Hello,   I'm trying to upgrade to premium, but my Credit Card is being detected as being from "El Salvador" (where I live) but it won't  let me change my account info country from ...

MattSuda

Spotify Star

367 Views

1 replies

0 likes

Account
Premium
  • 367 Views
  • 1 replies
  • 0 likes

Premium saying free

I paid for premium and it still says friend, I logged out, deleted and re-downloaded the app but it still says free. It took money out but it's still not working, I feel like spirit just took my money

Casual Listener

I paid for premium and it still says friend, I logged out, deleted and re-downloaded the app but it still says free. It took money out but it's still not working, I feel like spirit just took my money

MattSuda

Spotify Star

305 Views

3 replies

0 likes

  • 305 Views
  • 3 replies
  • 0 likes

Can't redeem code

I always get a message that says "the code you entered is invalid", but i´ve cheked it many times and it is correctly entered (case sensitivety checked) and i have the store receipt and it says Aktivated. what can be the problem ?

Newbie

I always get a message that says "the code you entered is invalid", but i´ve cheked it many times and it is correctly entered (case sensitivety checked) and i have the store receipt and it says Aktiv...

MattSuda

Spotify Star

277 Views

1 replies

0 likes

Account
  • 277 Views
  • 1 replies
  • 0 likes

Premuim not working.

I ugraded about an hour ago and it still is saying that its on free. Ive tried logging out, logging back in many times and it hasnt worked. I tried reinstalling it twice and nothing is working. Please help! my order number is 20002846682070

Newbie

I ugraded about an hour ago and it still is saying that its on free. Ive tried logging out, logging back in many times and it hasnt worked. I tried reinstalling it twice and nothing is working. Pleas...

MattSuda

Spotify Star

816 Views

7 replies

1 likes

  • 816 Views
  • 7 replies
  • 1 likes

I can't find any record of payment through my gift card

Hi I bought a 3 month gift card and entered the codes, everything looked fine, but when I chaecked my account it was saying that the withdraw money next month again, meaning that the gift card that I succesfully entered was not counted as payment! an...

Newbie

Hi I bought a 3 month gift card and entered the codes, everything looked fine, but when I chaecked my account it was saying that the withdraw money next month again, meaning that the gift card that...

MattSuda

Spotify Star

323 Views

2 replies

0 likes

  • 323 Views
  • 2 replies
  • 0 likes

Never signed up, Spotify couldn't care less

7 times I've contacted Spotify over the last few weeks, using the useless joke of a contact form. I never signed up for this service and I keep saying please close the account of "thescatsbury" and I hear nothing in response. It's nice to know people...

Newbie

7 times I've contacted Spotify over the last few weeks, using the useless joke of a contact form.  I never signed up for this service and I keep saying please close the account of "thescatsbury"...

MattSuda

Spotify Star

515 Views

4 replies

0 likes

  • 515 Views
  • 4 replies
  • 0 likes