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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 155803 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 155803 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10590 Views
  • 3 replies
  • 10 likes
  • Security
  • 10590 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506144 Views
  • 985 replies
  • 112 likes
  • Account
  • 506144 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124403 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124403 Views
  • 74 replies
  • 12 likes

Charged 4 times?! help.

I tried signing up for the student discount and each time I would, it tell me error and wouldn't work. I was under the impression that something was wrong with my computer or something so I kept refreshing and trying and it still wouldn't work. Final...

  • Newbie
  • I tried signing up for the student discount and each time I would, it tell me error and wouldn't work. I was under the impression that something was wrong with my computer or something so I kept refr...
  • MattSuda
  • Spotify Star
  • 517 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 517 Views
  • 1 replies
  • 0 likes

changing country without changing payment

My spotify will not work since I am abroad in Australia (although I've already been here for 3 months it just stopped today). My profile will not allow me to change my country, and when I found a way to change it the next message said I need to have ...

  • Newbie
  • My spotify will not work since I am abroad in Australia (although I've already been here for 3 months it just stopped today). My profile will not allow me to change my country, and when I found a way...
  • MattSuda
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 220 Views
  • 1 replies
  • 0 likes

Login once in 30 days.....

I haven't logged in for over 30 days and now I can't get back online! Please help!Don't understand why there is no contact number to call someone! This has taken over a wk when it could have take a 5 min phone call!

  • Newbie
  • I haven't logged in for over 30 days and now I can't get back online! Please help! Don't understand why there is no contact number to call someone! This has taken over a wk when it could have take a...
  • MattSuda
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 141 Views
  • 1 replies
  • 0 likes

spotify family

Hi, i am from Guatemala i have a spptify family account that i created on April 17 but today(May 4th) i tried to listen to some of my Music but it says i have a Free account and that my account isnt linked to a spotify family account

  • Newbie
  • Hi, i am from Guatemala i have a spptify family account that i created on April 17 but today(May 4th) i tried to listen to some of my Music but it says i have a Free account and that my account isnt ...
  • MattSuda
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 203 Views
  • 1 replies
  • 0 likes

Premium trial

I signed up for the $.99 3 month trial. it said it was going to charge me $9.99 the next day so I canceled it because that is not right and now it says I am unable to qualify for the trial because I used it already. I also can not contact the company...

  • Newbie
  • I signed up for the $.99 3 month trial. it said it was going to charge me $9.99 the next day so I canceled it because that is not right and now it says I am unable to qualify for the trial because I ...
  • GlossyPanther
  • Newbie
  • 353 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Subscription
  • 353 Views
  • 4 replies
  • 0 likes

can't log out from all devices.

it says error try again later for couple of days now. ridicilous. halp.

  • Regular
  • it says error try again later for couple of days now.    ridicilous.    halp.    
  • MattSuda
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 187 Views
  • 1 replies
  • 0 likes

How to stop Spotify charge me for my cancelled subscription?!?

Despite a confirnation of my ending of my Spotify Premium account, Spotify continues to draw money from my bank account. How can I stop this? Their customer service never reply my mails and I have still not found any way to get in contact with them. ...

  • Newbie
  • Despite a confirnation of my ending of my Spotify Premium account, Spotify continues to draw money from my bank account. How can I stop this? Their customer service never reply my mails and...
  • MattSuda
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 155 Views
  • 1 replies
  • 0 likes

Unable to Change Country without Credit Card

A long while back, I took a trip to America (live elsewhere) and due to having a road trip scheduled, I decided to try out offline Spotify. I figured I would only need it for a month, so I would just use the free trial month. I paid while in America,...

  • Newbie
  • A long while back, I took a trip to America (live elsewhere) and due to having a road trip scheduled, I decided to try out offline Spotify. I figured I would only need it for a month, so I would just...
  • MattSuda
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • Account
  • 203 Views
  • 1 replies
  • 0 likes

Trying to add family member to Spotify Family

Hey there, My wife was a premium member. We cancelled her membership. I was a premium member, I upgraded to Family to include my wife in the plan. Now when she accepts the invitation in the email, she gets the following error message presented to her...

  • Casual Listener
  • Hey there,   My wife was a premium member. We cancelled her membership.   I was a premium member, I upgraded to Family to include my wife in the plan.   Now when she accepts the ...
  • MattSuda
  • Spotify Star
  • 318 Views
  • 4 replies
  • 0 likes
  • Account
    Subscription
  • 318 Views
  • 4 replies
  • 0 likes

Canadian Account Charged in Euros

Morning, I have recently moved back to Canada after living in the UK for two years. I had a Spotify account in the UK and was paying in pounds out of a UK bank account. Having moved to Canada, I updated my subscription to be a Canadian one, and thus ...

  • Newbie
  • Morning,   I have recently moved back to Canada after living in the UK for two years.  I had a Spotify account in the UK and was paying in pounds out of a UK bank account.  Having mo...
  • MattSuda
  • Spotify Star
  • 374 Views
  • 1 replies
  • 3 likes
  • Account
    Premium
    Subscription
  • 374 Views
  • 1 replies
  • 3 likes

Spotify family

I upgraded to a family account my husband accepted via his emails I got a message say 5 days to change its been over 2 weeks still no change made or notificationHelp how can he use our account ?

  • Visitor
  • I upgraded to a family account my husband accepted via his emails I got a message say 5 days to change its been over 2 weeks still no change made or notification Help how can he use our account ?
  • MattSuda
  • Spotify Star
  • 228 Views
  • 2 replies
  • 0 likes
  • Premium
  • 228 Views
  • 2 replies
  • 0 likes

Is a refund possible?

Kind of freaking out. I'm broke at the moment and I thought I cancelled spotify months ago. It just charged th 10.81 to my account. I only had just enough to pay my phone bill so it doesn't get shut off while I'm applying to new jobs. Now I can't kee...

  • Newbie
  • Kind of freaking out. I'm broke at the moment and I thought I cancelled spotify months ago. It just charged th 10.81 to my account. I only had just enough to pay my phone bill so it doesn't get shut ...
  • MattSuda
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 213 Views
  • 1 replies
  • 0 likes

Cant change country

Hi there, I have tried many ways to change the country in my account, but the field remains grey, un changeable. I opened Spotify when I was in Ireland, I have in the meantime since September last year moved to Brazil where I currently work an live. ...

  • Newbie
  • Hi there,  I have tried many ways to change the country in my account, but the field remains grey, un changeable.  I opened Spotify when I was in Ireland, I have in the meantime since S...
  • MattSuda
  • Spotify Star
  • 212 Views
  • 1 replies
  • 1 likes
  • Account
  • 212 Views
  • 1 replies
  • 1 likes

Account became Free but theres balance on the account...

hey community! so My Premium account became free today, i don't why... since I redeemed 2 Gift cards for 6 month each last month, all my devices became free, and i can even see the order receipts in my account.... and my password is acting weird too,...

  • Regular
  • hey community! so My Premium account became free today, i don't why... since I redeemed 2 Gift cards for 6 month each last month, all my devices became free, and i can even see the order receipt...
  • MattSuda
  • Spotify Star
  • 313 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 313 Views
  • 1 replies
  • 1 likes

Country problems

Hey, So I have tried the step by step instructions to change my Country to USA from UK after my move, but the the field is grey and unclickable/unchangeable. I emailed spotify and they gave me a link to the step by step guide despite me informing the...

  • Newbie
  • Hey,   So I have tried the step by step instructions to change my Country to USA from UK after my move, but the the field is grey and unclickable/unchangeable. I emailed spotify and they gave ...
  • MattSuda
  • Spotify Star
  • 262 Views
  • 1 replies
  • 3 likes
  • Account
    Free
    Login
  • 262 Views
  • 1 replies
  • 3 likes

Issue After Trying to Switch to Spotify Premium for Students

So I am using Spotify for about a year now (I think), but I always paid 9.99€/month despite being a student. So I wanted to switch to the student version because I don't have as much money at the moment and 4.99€/month is too awesome. I unsubscribed ...

  • Newbie
  • So I am using Spotify for about a year now (I think), but I always paid 9.99€/month despite being a student. So I wanted to switch to the student version because I don't have as much money at the mom...
  • MattSuda
  • Spotify Star
  • 559 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 559 Views
  • 1 replies
  • 0 likes

Cancel Subsciption

This is related to Case: 02866042, support request: 00DDpxIW.500DuZ7RP I joined around 3/30 with a free 1 month premium subscription. I canceled before 4/28 and verified by going back into the Spotify desktop app. Now when I access my account online ...

  • Newbie
  • This is related to Case:  02866042, support request: 00DDpxIW.500DuZ7RP     I joined around 3/30 with a free 1 month premium subscription. I canceled before 4/28 and verif...
  • MattSuda
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 203 Views
  • 1 replies
  • 0 likes

Cancelled my subscription and still be charged $9.99

I signed up for a free subscription in March. I tried it for a month and then canceled it, but not quite in time. I was charged in April. That's fine. But then I cancelled my account through the Spotify app. I looked back and it said my subscription ...

  • Newbie
  • I signed up for a free subscription in March. I tried it for a month and then canceled it, but not quite in time. I was charged in April. That's fine. But then I cancelled my account through the Spot...
  • MattSuda
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 152 Views
  • 1 replies
  • 0 likes

Premium Account Stolen - In Need Of Recovery

Hi All, After using your ticketing system which seems to just send back automated emails I'd like to try here. My Account has become unavailable these last couple of days and any attempts to recover it through email password reset or otherwise never ...

  • Newbie
  • Hi All,  After using your ticketing system which seems to just send back automated emails I'd like to try here.   My Account has become unavailable these last couple of days and any at...
  • MattSuda
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 137 Views
  • 1 replies
  • 0 likes

Premium randomly ended before a month

Hello, I've had spotify since April 23rd when i bought premium, and before my month even ended my subscription did. Take a lookie. I already sent some emails and some tweets out to the support team but had no help and I've now lost a day of my prem

Proof of Purchase I don't have prem :(
  • Casual Listener
  • Hello, I've had spotify since April 23rd when i bought premium, and before my month even ended my subscription did. Take a lookie. I already sent some emails and some tweets out to the support team b...
  • MattSuda
  • Spotify Star
  • 359 Views
  • 2 replies
  • 3 likes
  • Account
    Premium
  • 359 Views
  • 2 replies
  • 3 likes