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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420514 Views
  • 965 replies
  • 108 likes
  • Account
  • 420514 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186034 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186034 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103329 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103329 Views
  • 69 replies
  • 10 likes

I need help!):

  • Newbie
  • MattSuda
  • Spotify Star
  • 246 Views
  • 6 replies
  • 0 likes
  • 246 Views
  • 6 replies
  • 0 likes

Solved!! Trying to buy premium but location issue

Hi I have a quick question. I am currently studying in the UK and I want to buy premium but it's not letting me unless I change my account to Malaysia as I have a Malaysian card. Since I live in UK would there any problems if I change my store just t...

  • Casual Listener
  • Hi I have a quick question. I am currently studying in the UK and I want to buy premium but it's not letting me unless I change my account to Malaysia as I have a Malaysian card. Since I live in UK w...
  • MattSuda
  • Spotify Star
  • 242 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 242 Views
  • 3 replies
  • 0 likes

Moved from Sweden to USA, content disappeared...?

Just moved to the US and all of a sudden a lot of music has disappeared, like most of Lars Winnerbäcks albums. Is this due to my move, or is it a temporary thing? What can I do here?

  • Casual Listener
  • Just moved to the US and all of a sudden a lot of music has disappeared, like most of Lars Winnerbäcks albums. Is this due to my move, or is it a temporary thing? What can I do here?
  • julbingo
  • Casual Listener
  • 222 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 222 Views
  • 3 replies
  • 0 likes

Won't let me upgrade

My credit card expired so I was unable to make my last payment. As such I was degraded to Spotify Free. I want to upgrade back to premium, but whenever I click subscribe nothing happens.

  • Casual Listener
  • My credit card expired so I was unable to make my last payment. As such I was degraded to Spotify Free. I want to upgrade back to premium, but whenever I click subscribe nothing happens. 
  • MattSuda
  • Spotify Star
  • 553 Views
  • 3 replies
  • 0 likes
  • music
  • 553 Views
  • 3 replies
  • 0 likes

Premium to Free

Why is my Premium account still dropped to a Free account. And why is nobody from Spotify sent me a answer on my tweet? Why isn't spotify fix this for everybody?

  • Regular
  • Why is my Premium account still dropped to a Free account. And why is nobody from Spotify sent me a answer on my tweet? Why isn't spotify fix this for everybody?
  • MattSuda
  • Spotify Star
  • 455 Views
  • 6 replies
  • 1 likes
  • Account
  • 455 Views
  • 6 replies
  • 1 likes

Solved!! Can't' change password - changed email address

I have changed my email address, but forgot to amend my Spotify account. I can no longer access my old email address. My password doesn't work any more, and any password reset instructions are going to my old email address. I have contacted Spotify s...

  • Regular
  • I have changed my email address, but forgot to amend my Spotify account. I can no longer access my old email address.   My password doesn't work any more, and any password reset instructions...
  • MattSuda
  • Spotify Star
  • 2463 Views
  • 15 replies
  • 0 likes
  • 2463 Views
  • 15 replies
  • 0 likes

Solved!! Premium acc reduced to free and i don't Know why

I have premium acc and i Pay for it...but since 5 hours i am just free user....why????

  • Casual Listener
  • I have premium acc and i Pay for it...but since 5 hours i am just free user....why????
  • MattSuda
  • Spotify Star
  • 829 Views
  • 14 replies
  • 1 likes
  • 829 Views
  • 14 replies
  • 1 likes

cancelacion de cuenta no cursada

Hola, cancelé mi cuenta en Spotify hace varios meses (por lo menos 5) y veo que aún me están cobrando!!!! TODOS LOS MESES!!!Trato de ingresar a la pagina y no puedo....esto a mi juicio es una estafa!

  • Newbie
  • Hola, cancelé mi cuenta en Spotify hace varios meses (por lo menos 5) y veo que aún me están cobrando!!!! TODOS LOS MESES!!! Trato de ingresar a la pagina y no puedo....esto a mi juicio es una estaf...
  • MattSuda
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • Premium
  • 225 Views
  • 1 replies
  • 0 likes

virgin spotify problems

I have a premium account that is working on my Vodafone phone . However virgin is coming up with error I need a premium account so can't. Sign in . My details have always been saved on virgin ,this is the first time I been asked to sign in .

  • Newbie
  • I have a premium account that is working on my Vodafone phone . However virgin is coming up with error I need a premium account so can't. Sign in . My details have always been saved on virgin ,this i...
  • MattSuda
  • Spotify Star
  • 205 Views
  • 2 replies
  • 0 likes
  • Login
  • 205 Views
  • 2 replies
  • 0 likes

Cannot change Country within Profile

t I have just moved to France from US and I am trying to update my account to note the country. It will not allow me to do this on the profile edit. Is there a way to change my setting to France now so I can continue to use Spotify? The profile edit ...

  • Newbie
  • t I have just moved to France from US and I am trying to update my account to note the country. It will not allow me to do this on the profile edit. Is there a way to change my setting to France now ...
  • MattSuda
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 198 Views
  • 1 replies
  • 0 likes

Log in abroad

Hey! I opened my account in another country and now i cannot log in in my residence country, how can i change my country settings if can't even log in? Or can i delete that account and re-use my email to re-open my account with the new settings and s...

  • Newbie
  • Hey! I opened my account in another country and now i cannot log in in my residence country, how can i change my country settings if can't even log in? Or can i delete that account and re-use my emai...
  • MattSuda
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 191 Views
  • 1 replies
  • 0 likes

Cancelled premium the day before paying came, I had to pay and I don't have premium anymore

Hi. I purchased 3 months of spotify with this offer you had during Christmas. However, I do not wish to keep paying for the service, and my three months ended last week. I cancelled my subscription the day before this happened, getting your mail sayi...

  • Newbie
  • Hi. I purchased 3 months of spotify with this offer you had during Christmas. However, I do not wish to keep paying for the service, and my three months ended last week. I cancelled my subscription t...
  • MattSuda
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • Premium
  • 167 Views
  • 1 replies
  • 0 likes

County doesn't match profile

Hi, Logging on to spotify (free account), the system indicates that my country doens't match my profile. I am in The Netherlands, which is also in my profile. ??????? I have a satelite internet connection, which i suspect to cause this indication. An...

  • Newbie
  • Hi,   Logging on to spotify (free account), the system indicates that my country doens't match my profile. I am in The Netherlands, which is also in my profile. ???????   I have a satel...
  • MattSuda
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 131 Views
  • 1 replies
  • 0 likes

Solved!! Forgot Email/Username/Password Of Premium Account

I Accidentally subscribed to premium on an unused account that was signed in on my Device while trying to subscribe for my main account.I was charged twice but didn't pay much attention since it was a very small promotion price.I recently unsubscribe...

  • Newbie
  • I Accidentally subscribed to premium on an unused account that was signed in on my Device while trying to subscribe for my main account. I was charged twice but didn't pay much attention since it wa...
  • MattSuda
  • Spotify Star
  • 806 Views
  • 1 replies
  • 1 likes
  • Account
  • 806 Views
  • 1 replies
  • 1 likes

Doesn't show free 30 days

Hi Just registered for my free 30 days but it shows my pre paid days will run out on 02/04/2015. What should i do?

  • Newbie
  • Hi   Just registered for my free 30 days but it shows my pre paid days will run out on 02/04/2015. What should i do?
  • MattSuda
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 114 Views
  • 1 replies
  • 0 likes

Cancelled Premium subscription, but still being charged

My premium subscription was going to be renewed on the 28th. However, I cancelled it in my account on the 27th and have the email to prove it. Despite this, my credit card was charged 9.99 to renew my subscription on the 28th! How do I contact Spotif...

  • Casual Listener
  • My premium subscription was going to be renewed on the 28th.  However, I cancelled it in my account on the 27th and have the email to prove it.  Despite this, my credit card was charged 9.9...
  • MattSuda
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 151 Views
  • 1 replies
  • 0 likes

Sprint's Free Spotify Months Link Doesn't Work

I was going t o cancel my subscription and go back to regular but they gave me the option to go through my carrier, Sprint, to do a free 3 mos. However, when I click on the link, an error comes up and I can't do it. Is there another way to utilize th...

  • Casual Listener
  • I was going t o cancel my subscription and go back to regular but they gave me the option to go through my carrier, Sprint, to do a free 3 mos.  However, when I click on the link, an error comes...
  • MattSuda
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • Free
  • 205 Views
  • 1 replies
  • 0 likes

sprint free trial

I was recently alerted by my phone company that they can provide a 6 month trial to spotify. So i followedthe instructions to get it. But apparently the internet fell out at some point and it crashed (google) but now i cant access it and the trial ia...

  • Newbie
  • I was recently alerted by my phone company that they can provide a 6 month trial to spotify. So i followedthe instructions to get it. But apparently the internet fell out at some point and it crashed...
  • MattSuda
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

introductory offer isn't activated

Hi, I just subscribed to an introductory offer in Spain (3 months of spotify premium for 0,99€ in total). There didn't seem to be any problems when subscribing, but now I go into my account and it says that I will be charged 9,99€ monthly. it's not w...

  • Newbie
  • Hi,   I just subscribed to an introductory offer in Spain (3 months of spotify premium for 0,99€ in total). There didn't seem to be any problems when subscribing, but now I go into my account ...
  • MattSuda
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 124 Views
  • 1 replies
  • 0 likes

Charged for premium after cancelled

I did a trial with Spotify for 3 months free for $.99 or $1. Can't quite remember. Either way, I cancelled premium so I wouldn't be charged, and I was charged any way. Who do I need to talk to when Spotify hasn't answered my emails?

  • Newbie
  • I did a trial with Spotify for 3 months free for $.99 or $1. Can't quite remember. Either way, I cancelled premium so I wouldn't be charged, and I was charged any way. Who do I need to talk to when S...
  • MattSuda
  • Spotify Star
  • 157 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Security
    Subscription
  • 157 Views
  • 1 replies
  • 1 likes