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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76224 Views

28 replies

0 likes

  • 76224 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94033 Views

9 replies

2 likes

Account
Login
  • 94033 Views
  • 9 replies
  • 2 likes

Account problem, wrong email. hacked?

I login with my facebook and when checking my account page there is a strange email registerd to it. Not mine.Cant change it since the password seems to have changed.Can log in with facebook no problem do ?-? but not change anything in account settin...

Newbie

I login with my facebook and when checking my account page there is a strange email registerd to it. Not mine. Cant change it since the password seems to have changed. Can log in with facebook no p...

MattSuda

Spotify Star

287 Views

1 replies

0 likes

Account
Login
Premium
Security
  • 287 Views
  • 1 replies
  • 0 likes

Solved!! Problems applying student discount to existing premium account

I'm currently paying for the premium plan. I'm a qualifying student and want to apply the student discount. I went through the verification process, uploaded a screenshot of my term schedule and got an email saying that I was verified. When I go to m...

Casual Listener

I'm currently paying for the premium plan.  I'm a qualifying student and want to apply the student discount.  I went through the verification process, uploaded a screenshot of my term sched...

MattSuda

Spotify Star

2098 Views

5 replies

1 likes

  • 2098 Views
  • 5 replies
  • 1 likes

no puedo entrar a mi cuenta, por que estoy en otro país

Hola, Quiero ver si me pueden ayudar, no puedo entrar a mi cuenta de Spotify; dice que no estoy en el pais. Todos mis datos son de USA en Ohio, pero estoy de misionero en Mexico. No tenia ningun problema cuando me subscribi a Spotify Premium, ayer em...

Newbie

Hola,   Quiero ver si me pueden ayudar, no puedo entrar a mi cuenta de Spotify; dice que no estoy en el pais. Todos mis datos son de USA en Ohio, pero estoy de misionero en Mexico. No tenia ni...

MattSuda

Spotify Star

1702 Views

1 replies

1 likes

Account
  • 1702 Views
  • 1 replies
  • 1 likes

Info about transferring from Sony music unlimited

Hi y'all- Can someone either explain or point me to info about Sony MU being folded into spotify please? Is there a special deal for existing MU customers? Thank you.

Casual Listener

Hi y'all- Can someone either explain or point me to info about Sony MU being folded into spotify please? Is there a special deal for existing MU customers? Thank you.

MattSuda

Spotify Star

1334 Views

8 replies

0 likes

  • 1334 Views
  • 8 replies
  • 0 likes

Spotify won't cancel?? Will I be charged

Right so I bought the christmas deal where you pay 99p for 3 months and those three months where nearly over so I decided to cancel my spotify premium and when I did it said it will cancel on the 25/03/15 and i got an email saying the same thing from...

Newbie

Right so I bought the christmas deal where you pay 99p for 3 months and those three months where nearly over so I decided to cancel my spotify premium and when I did it said it will cancel on the 25/...

MattSuda

Spotify Star

237 Views

1 replies

0 likes

Premium
  • 237 Views
  • 1 replies
  • 0 likes

Solved!! Can't change country

Hi! I joined Spotify in the UK some years ago. I have recently reclocated to the USA. I cannot updated my country settings as per the instructions in the FAQs. That is the country select box is disabled. Please advise. Thanks!

Casual Listener

Hi! I joined Spotify in the UK some years ago. I have recently reclocated to the USA. I cannot updated my country settings as per the instructions in the FAQs. That is the country select box is ...

MattSuda

Spotify Star

427 Views

3 replies

0 likes

  • 427 Views
  • 3 replies
  • 0 likes

Wrong email address attached tony spotifuggle premium

Hi,I registered my premium account to the wrong email account that I can't access to reset my password, I have another free account with a different email address that I would like to change the premium account over to.Is that possible?

Casual Listener

Hi, I registered my premium account to the wrong email account that I can't access to reset my password, I have another free account with a different email address that I would like to change the ...

MattSuda

Spotify Star

335 Views

2 replies

0 likes

Account
Premium
  • 335 Views
  • 2 replies
  • 0 likes

Cancelled suscription and cannot remove credit card

I cancelled my subcription prior to my 3 month trial. But have been charged this month and shows my subscrpiton still active.Sucks,I dont like that there is no any place to remove my credit card from my account . AND no where to contact anyone. REMOV...

Newbie

 I cancelled my subcription prior to my 3 month trial. But have been charged this month and shows my subscrpiton still active.Sucks, I dont like that there is no any place to remove my credit c...

MattSuda

Spotify Star

488 Views

2 replies

1 likes

Subscription
  • 488 Views
  • 2 replies
  • 1 likes

PAGO

compre en una tienda una tarjeta de 300 pesos SPOTIFY, active mi codigo y solo me dejó comprar 3 meses de PREMIUM por 99 pesos. ya nome dejo usar los 201 pesos restantes y mi cuenta PREMIUM expiró

Newbie

compre en una tienda una tarjeta de 300 pesos SPOTIFY, active mi codigo y solo me dejó comprar 3 meses de PREMIUM por 99 pesos. ya nome dejo usar los 201 pesos restantes y mi cuenta PREMIUM expiró

MattSuda

Spotify Star

416 Views

3 replies

0 likes

  • 416 Views
  • 3 replies
  • 0 likes

Account

I never consented to atuo pay. Please take me off atuo pay.

Casual Listener

I never consented to atuo pay. Please take me off atuo pay.

MattSuda

Spotify Star

291 Views

3 replies

0 likes

Account
  • 291 Views
  • 3 replies
  • 0 likes

Is there really a 60 hour weekly limit for non-premium users?

Or my Spotify just lost it? Whenever I try to play a song (from app or web player) it says something like in the title and I have to wait a week. I was searching the internet for clues but I stumbled on nothing. So I thought maybe it's a very rare oc...

Casual Listener

Or my Spotify just lost it? Whenever I try to play a song (from app or web player) it says something like in the title and I have to wait a week. I was searching the internet for clues but I stumbled...

MattSuda

Spotify Star

626 Views

4 replies

0 likes

Free
Other
  • 626 Views
  • 4 replies
  • 0 likes

Can't remember account name

I can't remember my account nameI made a premium account in January and I love it!But last summer I made a free account and Imade the same email information so I can only get "info" on the free one.All I wanna know is this: how do I get help for not ...

Newbie

I can't remember my account name I made a premium account in January and I love it! But last summer I made a free account and Imade the same email information so I can only get "info" on the free o...

MattSuda

Spotify Star

220 Views

1 replies

0 likes

Account
  • 220 Views
  • 1 replies
  • 0 likes

Solved!! Howto: Upgrade family account from 2 to 3 users ?

Hi, I have a Spotity Premium Family account for 2 user, but I wish to upgrade this to 3 users. For some reason my admin section does not allow an upgrade, it only allows me to manage the 2 current users. Anyone an idea ?GreetzB.

Newbie

Hi,    I have a Spotity Premium Family account for 2 user, but I wish to upgrade this to 3 users. For some reason my admin section does not allow an upgrade, it only allows me to manage t...

MattSuda

Spotify Star

1675 Views

1 replies

0 likes

Account
Other
Premium
  • 1675 Views
  • 1 replies
  • 0 likes

After changed iPhone 6plus in Apple store

Hi I have joined Vodafone about 2 weeks ago. And I have activated spotify account. It was ok at the beginning but after I changed my iphone6 plus in Apple store. And I have download spotify app again. When I logined in. It was saying only 7 days to u...

Newbie

Hi I have joined Vodafone about 2 weeks ago. And I have activated spotify account. It was ok at the beginning but after I changed my iphone6 plus in Apple store. And I have download spotify app again...

MattSuda

Spotify Star

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Spotify using VODAFONE aditive 5GB

Hello how can i set up spotify premium with my aditive from vodafone? (Portugal)

Casual Listener

Hello how can i set up spotify premium with my aditive from vodafone? (Portugal)

MattSuda

Spotify Star

367 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 367 Views
  • 1 replies
  • 0 likes

Won't subscribe?

Hello there.. I tried subscribing to premium again after it said my previous subscription was due to run out. I clicked sub. But nothing happend. I thought it might of worked.I tried logging out and reinstalling as well. But alas, when a click sub.. ...

Newbie

Hello there.. I tried subscribing to premium again after it said my previous subscription was due to run out. I clicked sub. But nothing happend. I thought it might of worked. I tried logging out ...

Snild

Regular

300 Views

2 replies

0 likes

Premium
  • 300 Views
  • 2 replies
  • 0 likes

Finding music

When I log in I'm taken to my account overview page. Can't find 'Your Music'. I'm just stuck on my account overview page.

Newbie

When I log in I'm taken to my account overview page.  Can't find 'Your Music'.  I'm just stuck on my account overview page.

MattSuda

Spotify Star

227 Views

1 replies

0 likes

Login
  • 227 Views
  • 1 replies
  • 0 likes

trying to get access in my account.

I had linked up my account with FB and recently i have lost complete access to my page . Luckily, the spotify app on my phone hadn't logged me out.But, now i cant use it anywhere else unless i have my phone and i cant find an option to just login wit...

Newbie

I had linked up my account with FB and recently i have lost complete access to my page . Luckily, the spotify app on my phone hadn't logged me out. But, now i cant use it anywhere else unless i ha...

MattSuda

Spotify Star

211 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 211 Views
  • 1 replies
  • 0 likes

Facebook spotify

Ok so I had my spotify linked to my Facebook account, I went to a friends house and got on her computer an when I got to my friends spotify log in screen, I logged in through my Facebook.Now for some reason I can't get logged in under Tim Crouche! I ...

Newbie

Ok so I had my spotify linked to my Facebook account, I went to a friends house and got on her computer an when I got to my friends spotify log in screen, I logged in through my Facebook. Now for so...

MattSuda

Spotify Star

238 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 238 Views
  • 1 replies
  • 0 likes

Can't log in coz it's asking me to change my country setting, but can't change my country setting

When I tried to log in both on the app on my iPhone and on my computer, I got an error message that said, "Your country does not match the one set in your profile. Please update your profile, or upgrade your Spotify account."When I clicked on the "up...

Newbie

When I tried to log in both on the app on my iPhone and on my computer, I got an error message that said, "Your country does not match the one set in your profile. Please update your profile, or upgr...

MattSuda

Spotify Star

331 Views

1 replies

0 likes

Login
  • 331 Views
  • 1 replies
  • 0 likes