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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420508 Views
  • 965 replies
  • 108 likes
  • Account
  • 420508 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186024 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186024 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103329 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103329 Views
  • 69 replies
  • 10 likes

Spotify Trial Cancelled

Today was the end of my trial, and I cancelled yesterday. Today I got an email saying that I had been charged for next month's subscription. It there a way it can be refunded or something?

  • Newbie
  • Today was the end of my trial, and I cancelled yesterday. Today I got an email saying that I had been charged for next month's subscription. It there a way it can be refunded or something?
  • DasPeter
  • Community Legend
  • 115 Views
  • 1 replies
  • 0 likes
  • Premium
  • 115 Views
  • 1 replies
  • 0 likes

Premium code is invalid

I bought a Spotify gift card today but when I try to redeem it, the code is not accepted. I have the original activation receipt from the store.

  • Newbie
  • I bought a Spotify gift card today but when I try to redeem it, the code is not  accepted. I have the original activation receipt from the store.
  • DasPeter
  • Community Legend
  • 121 Views
  • 1 replies
  • 0 likes
  • Premium
  • 121 Views
  • 1 replies
  • 0 likes

I HATE SPOTIFY

GUYS I HATE YOUOption to cancel premium subription has dipapeared.!!!There is no support. No email, no phone. It's 21st century for sake, and I demand proper service.You deleted my previous post on this forum.I am totally angry!

  • Newbie
  • GUYS I HATE YOU Option to cancel premium subription has dipapeared.!!! There is no support. No email, no phone. It's 21st century for sake, and I demand proper service. You deleted my previou...
  • Erkan_Yılmaz
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 200 Views
  • 1 replies
  • 0 likes

"card processor having a bad day"

hii've been trying for a few weeks now to pay for premium. i keep getting "your card processor is having a bad day." i called my card and they were approving the payment. please help. i almost moved to google music! thanks.

  • Newbie
  • hi i've been trying for a few weeks now to pay for premium. i keep getting "your card processor is having a bad day."   i called my card and they were approving the payment.   please h...
  • MattSuda
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • Premium
  • 178 Views
  • 1 replies
  • 0 likes

Solved!! Deleted facebook account

Hi, facebook converted my facebook profile in a page and now i can't login to my premium account. Does anybody can help me? If i try to login as old facebook credential i get username password wrong. How can i solve it? thanks a lot

  • Casual Listener
  • Hi,   facebook converted my facebook profile in a page and now i can't login to my premium account.   Does anybody can help me?   If i try to login as old facebook credential i g...
  • moncini
  • Casual Listener
  • 228 Views
  • 2 replies
  • 0 likes
  • Login
    Premium
  • 228 Views
  • 2 replies
  • 0 likes

BUG : Playlists not going to Secret !

Hello everyone, After a long time I'm back on Spotify, thanks to the new business model mainly. I want to make all my old playlists private/secret. I tried what is explained in the FAQ : right click > Make SecretBut when I inspect my account with ano...

  • Casual Listener
  • Hello everyone,   After a long time I'm back on Spotify, thanks to the new business model mainly.   I want to make all my old playlists private/secret. I tried what is explained in the ...
  • ELBARTO1337
  • Casual Listener
  • 159 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Security
  • 159 Views
  • 2 replies
  • 0 likes

Solved!! How do I change my form of payment?

I set up a Premium subscription through iTunes for $12.99/month. This subscription renews automatically each month. Later, I learned that Spotify only charges $9.99/month if you link your Premium account directly to a credit card. How do I link a cre...

  • Casual Listener
  • I set up a Premium subscription through iTunes for $12.99/month.  This subscription renews automatically each month. Later, I learned that Spotify only charges $9.99/month if you link your Premi...
  • MattSuda
  • Spotify Star
  • 918 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 918 Views
  • 6 replies
  • 0 likes

Account problem, wrong email. hacked?

I login with my facebook and when checking my account page there is a strange email registerd to it. Not mine.Cant change it since the password seems to have changed.Can log in with facebook no problem do ?-? but not change anything in account settin...

  • Newbie
  • I login with my facebook and when checking my account page there is a strange email registerd to it. Not mine. Cant change it since the password seems to have changed. Can log in with facebook no p...
  • MattSuda
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 217 Views
  • 1 replies
  • 0 likes

Solved!! Problems applying student discount to existing premium account

I'm currently paying for the premium plan. I'm a qualifying student and want to apply the student discount. I went through the verification process, uploaded a screenshot of my term schedule and got an email saying that I was verified. When I go to m...

  • Casual Listener
  • I'm currently paying for the premium plan.  I'm a qualifying student and want to apply the student discount.  I went through the verification process, uploaded a screenshot of my term sched...
  • MattSuda
  • Spotify Star
  • 1896 Views
  • 5 replies
  • 1 likes
  • 1896 Views
  • 5 replies
  • 1 likes

no puedo entrar a mi cuenta, por que estoy en otro país

Hola, Quiero ver si me pueden ayudar, no puedo entrar a mi cuenta de Spotify; dice que no estoy en el pais. Todos mis datos son de USA en Ohio, pero estoy de misionero en Mexico. No tenia ningun problema cuando me subscribi a Spotify Premium, ayer em...

  • Newbie
  • Hola,   Quiero ver si me pueden ayudar, no puedo entrar a mi cuenta de Spotify; dice que no estoy en el pais. Todos mis datos son de USA en Ohio, pero estoy de misionero en Mexico. No tenia ni...
  • MattSuda
  • Spotify Star
  • 1396 Views
  • 1 replies
  • 1 likes
  • Account
  • 1396 Views
  • 1 replies
  • 1 likes

Info about transferring from Sony music unlimited

Hi y'all- Can someone either explain or point me to info about Sony MU being folded into spotify please? Is there a special deal for existing MU customers? Thank you.

  • Casual Listener
  • Hi y'all- Can someone either explain or point me to info about Sony MU being folded into spotify please? Is there a special deal for existing MU customers? Thank you.
  • MattSuda
  • Spotify Star
  • 1059 Views
  • 8 replies
  • 0 likes
  • 1059 Views
  • 8 replies
  • 0 likes

Spotify won't cancel?? Will I be charged

Right so I bought the christmas deal where you pay 99p for 3 months and those three months where nearly over so I decided to cancel my spotify premium and when I did it said it will cancel on the 25/03/15 and i got an email saying the same thing from...

  • Newbie
  • Right so I bought the christmas deal where you pay 99p for 3 months and those three months where nearly over so I decided to cancel my spotify premium and when I did it said it will cancel on the 25/...
  • MattSuda
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • Premium
  • 146 Views
  • 1 replies
  • 0 likes

Solved!! Can't change country

Hi! I joined Spotify in the UK some years ago. I have recently reclocated to the USA. I cannot updated my country settings as per the instructions in the FAQs. That is the country select box is disabled. Please advise. Thanks!

  • Casual Listener
  • Hi! I joined Spotify in the UK some years ago. I have recently reclocated to the USA. I cannot updated my country settings as per the instructions in the FAQs. That is the country select box is ...
  • MattSuda
  • Spotify Star
  • 249 Views
  • 3 replies
  • 0 likes
  • 249 Views
  • 3 replies
  • 0 likes

Wrong email address attached tony spotifuggle premium

Hi,I registered my premium account to the wrong email account that I can't access to reset my password, I have another free account with a different email address that I would like to change the premium account over to.Is that possible?

  • Casual Listener
  • Hi, I registered my premium account to the wrong email account that I can't access to reset my password, I have another free account with a different email address that I would like to change the ...
  • MattSuda
  • Spotify Star
  • 211 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 211 Views
  • 2 replies
  • 0 likes

Cancelled suscription and cannot remove credit card

I cancelled my subcription prior to my 3 month trial. But have been charged this month and shows my subscrpiton still active.Sucks,I dont like that there is no any place to remove my credit card from my account . AND no where to contact anyone. REMOV...

  • Newbie
  •  I cancelled my subcription prior to my 3 month trial. But have been charged this month and shows my subscrpiton still active.Sucks, I dont like that there is no any place to remove my credit c...
  • MattSuda
  • Spotify Star
  • 362 Views
  • 2 replies
  • 1 likes
  • Subscription
  • 362 Views
  • 2 replies
  • 1 likes

PAGO

compre en una tienda una tarjeta de 300 pesos SPOTIFY, active mi codigo y solo me dejó comprar 3 meses de PREMIUM por 99 pesos. ya nome dejo usar los 201 pesos restantes y mi cuenta PREMIUM expiró

  • Newbie
  • compre en una tienda una tarjeta de 300 pesos SPOTIFY, active mi codigo y solo me dejó comprar 3 meses de PREMIUM por 99 pesos. ya nome dejo usar los 201 pesos restantes y mi cuenta PREMIUM expiró
  • MattSuda
  • Spotify Star
  • 293 Views
  • 3 replies
  • 0 likes
  • 293 Views
  • 3 replies
  • 0 likes

Account

I never consented to atuo pay. Please take me off atuo pay.

  • Casual Listener
  • I never consented to atuo pay. Please take me off atuo pay.
  • MattSuda
  • Spotify Star
  • 167 Views
  • 3 replies
  • 0 likes
  • Account
  • 167 Views
  • 3 replies
  • 0 likes

Is there really a 60 hour weekly limit for non-premium users?

Or my Spotify just lost it? Whenever I try to play a song (from app or web player) it says something like in the title and I have to wait a week. I was searching the internet for clues but I stumbled on nothing. So I thought maybe it's a very rare oc...

  • Casual Listener
  • Or my Spotify just lost it? Whenever I try to play a song (from app or web player) it says something like in the title and I have to wait a week. I was searching the internet for clues but I stumbled...
  • MattSuda
  • Spotify Star
  • 437 Views
  • 4 replies
  • 0 likes
  • Free
    Other
  • 437 Views
  • 4 replies
  • 0 likes

Can't remember account name

I can't remember my account nameI made a premium account in January and I love it!But last summer I made a free account and Imade the same email information so I can only get "info" on the free one.All I wanna know is this: how do I get help for not ...

  • Newbie
  • I can't remember my account name I made a premium account in January and I love it! But last summer I made a free account and Imade the same email information so I can only get "info" on the free o...
  • MattSuda
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • Account
  • 146 Views
  • 1 replies
  • 0 likes

Solved!! Howto: Upgrade family account from 2 to 3 users ?

Hi, I have a Spotity Premium Family account for 2 user, but I wish to upgrade this to 3 users. For some reason my admin section does not allow an upgrade, it only allows me to manage the 2 current users. Anyone an idea ?GreetzB.

  • Newbie
  • Hi,    I have a Spotity Premium Family account for 2 user, but I wish to upgrade this to 3 users. For some reason my admin section does not allow an upgrade, it only allows me to manage t...
  • MattSuda
  • Spotify Star
  • 1339 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 1339 Views
  • 1 replies
  • 0 likes