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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 7879 Views
  • 1 replies
  • 9 likes
  • Security
  • 7879 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 474930 Views
  • 978 replies
  • 111 likes
  • Account
  • 474930 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1207872 Views
  • 119 replies
  • 117 likes
  • Account
  • 1207872 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119069 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119069 Views
  • 72 replies
  • 12 likes

Spotify account hacked

Hello, since monday I have troubles logging in on Spotify. I believe my account has been hacked because the emailaddress linked to this account has been changed as well. So I cannot recover my password.I used the support form to contact you about thi...

  • Visitor
  • Hello,   since monday I have troubles logging in on Spotify. I believe my account has been hacked because the emailaddress linked to this account has been changed as well. So I cannot recover ...
  • user-removed
  • Not applicable
  • 203 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 203 Views
  • 3 replies
  • 0 likes

Solved!! Premium to Vodafone deal

I've just cancelled my subscription which will end on 21st Apr so that I can sign up to the Vodafone free premium deal that I get with my phone. I cannot set up the vodafone subscription until my current one drops to Free. Will I lose my playlists an...

  • Newbie
  • I've just cancelled my subscription which will end on 21st Apr so that I can sign up to the Vodafone free premium deal that I get with my phone. I cannot set up the vodafone subscription until my cur...
  • atom1989
  • Community Legend
  • 361 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 361 Views
  • 1 replies
  • 0 likes

Solved!! I've LOST my Unlimited subscription

I upgraded to Premium recently to hear what the higher quality sound was like, and it wasn't a big enough difference to warrant the additional £5 so I cancelled expecting to be able to get my Unlimited subscription back and now CANNOT.I really hope y...

  • Casual Listener
  • I upgraded to Premium recently to hear what the higher quality sound was like, and it wasn't a big enough difference to warrant the additional £5 so I cancelled expecting to be able to get my Unlimit...
  • quinble
  • Newbie
  • 330 Views
  • 3 replies
  • 2 likes
  • Unlimited
  • 330 Views
  • 3 replies
  • 2 likes

charged again?

Hi Guys, Myself and my girlfriend have Spotify Premium and our payments have already been taken this month - one of them has been charged again and taken the money from my bank account? Any ideas? Cheers, James

  • Newbie
  • Hi Guys,   Myself and my girlfriend have Spotify Premium and our payments have already been taken this month - one of them has been charged again and taken the money from my bank account?&nbsp...
  • Amarro
  • Community Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 146 Views
  • 1 replies
  • 0 likes

NUS link not working

I have looked across this forum and the main spotify help and all of them give me the same problem.From the Student discount page with the two options (UNiDAYS or NUS), I click on the NUS link because that's what I need to use. But it just takes me t...

  • Casual Listener
  • I have looked across this forum and the main spotify help and all of them give me the same problem. From the Student discount page with the two options (UNiDAYS or NUS), I click on the NUS link beca...
  • simonkeane
  • Regular
  • 609 Views
  • 6 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 609 Views
  • 6 replies
  • 0 likes

Not receiving reset password email via outlook

I have forgotten my username for my outlook email and I've tried sending a reset password email mutiple times but my outlook account hasn't received any emails and I'm about to start getting charged for premium on a account I can't use. Can anyone he...

  • Casual Listener
  • I have forgotten my username for my outlook email and I've tried sending a reset password email mutiple times but my outlook account hasn't received any emails and I'm about to start getting charged ...
  • Pete
  • Roadie
  • 1368 Views
  • 4 replies
  • 0 likes
  • 1368 Views
  • 4 replies
  • 0 likes

SPOTIFY cannot be downloaded due to an error 492

My music kept stopping for no reason so I did what SPOTIFY told me and uninstalled it then when I tried to reinstall it , says theres an error 492

  • Casual Listener
  • My music kept stopping for no reason so I did what SPOTIFY told me and uninstalled it then when I tried to reinstall it , says theres an error 492
  • Erkan_Yılmaz
  • Community Legend
  • 529 Views
  • 1 replies
  • 0 likes
  • 529 Views
  • 1 replies
  • 0 likes

Charged 9.99, how to change this to 4.99 for students?

I had Premium for 3 months for the Christmas Special for $0.99. I see today that there is a charge on my account for $9.99. Is there any way to reverse this charge and cancel Premium? Or if not, how can I get the student rate for this month? Is it to...

  • Casual Listener
  • I had Premium for 3 months for the Christmas Special for $0.99. I see today that there is a charge on my account for $9.99. Is there any way to reverse this charge and cancel Premium? Or if not, how ...
  • AustinKidder
  • Casual Listener
  • 2103 Views
  • 2 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 2103 Views
  • 2 replies
  • 1 likes

Need 50 cents for premium

Could someone send me 50 cents for premium lol. If you do, thanks and if you don't its also fine. Thanks anyways

  • Newbie
  • Could someone send me 50 cents for premium lol. If you do, thanks and if you don't its also fine. Thanks anyways
  • 259 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 259 Views
  • 0 replies
  • 0 likes

Not receiving password reset email and I did not use facebook to create account

Hi folks, Username: Johncua02all devices were logged out recently and cant log back in because i keep putting in username or email and password and getting message saying that theyre wrong. not getting password reset email. Can you guys please check ...

  • Visitor
  • Hi folks,  Username: Johncua02 all devices were logged out recently and cant log back in because i keep putting in username or email and password and getting message saying that theyre wrong. ...
  • 147 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 147 Views
  • 0 replies
  • 0 likes

You canceled my account

Why did you canceled my subscription because you said you could not get your payment you have before

  • Newbie
  • Why did you canceled my subscription because you said you could not get your payment you have before
  • 157 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 157 Views
  • 0 replies
  • 0 likes

chargeback issue

Hello, I have been trying to resolve an issue I have had now for a few days. I received an email saying my account was disabled due to a chargeback. Firstly I don't even know what that is?? I looked up the payment information and saw that the payment...

  • Newbie
  • Hello,   I have been trying to resolve an issue I have had now for a few days. I received an email saying my account was disabled due to a chargeback. Firstly I don't even know what that is?? ...
  • 157 Views
  • 0 replies
  • 0 likes
  • Account
  • 157 Views
  • 0 replies
  • 0 likes

Cancelled SPOTIFY premium and still get charged.

What do I do? I've been trying to search where to email them but I have no idea how. Please help! I'm getting sick of them charging me twice a month when I'm not even using premium anymore.

  • Casual Listener
  • What do I do? I've been trying to search where to email them but I have no idea how. Please help! I'm getting sick of them charging me twice a month when I'm not even using premium anymore.
  • Kaferrer
  • Casual Listener
  • 233 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 233 Views
  • 3 replies
  • 0 likes

can't clear the play queue

In Spotify Premium I have a HUGE play queue and the application INSISTS on playing it. Playing one track from an artists area adds the entire contents to the queue. I have tried advancing tracks multiple times to clear it but it seems that the app ke...

  • Newbie
  • In Spotify Premium I have a HUGE play queue and the application INSISTS on playing it. Playing one track from an artists area adds the entire contents to the queue. I have tried advancing tracks mult...
  • 286 Views
  • 0 replies
  • 7 likes
  • Subscription
  • 286 Views
  • 0 replies
  • 7 likes

Vulnerability on prenium accounts subscription

Hi ,I don't know who to contact to showthe vulnerability, I would be happy to have an answer, thank you.

  • Casual Listener
  • Hi , I don't know who to contact to showthe vulnerability, I would be happy to have an answer, thank you.
  • OCZephyr
  • Casual Listener
  • 234 Views
  • 2 replies
  • 0 likes
  • Account
  • 234 Views
  • 2 replies
  • 0 likes

My facebook is linked to the wrong account

hello, I once logged in, and all my playlist, music, subs disappeared. Looks like my facebook is linked to a new account now.Here is the link to my old one : Profile Current profil You can see the username is just numbers... is there any way to get m...

  • Casual Listener
  • hello,   I once logged in, and all my playlist, music, subs disappeared. Looks like my facebook is linked to a new account now. Here is the link to my old one : Profile   Curr...
  • Midou
  • Casual Listener
  • 185 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 185 Views
  • 4 replies
  • 0 likes

Why doesn't Spotify Verify accounts made when people create accounts?

So I decided to create an account today on Spotify(I was looking for an alternative to BooTube for listening to music). However, when I entered in my email address, I received a: "This email has already been taken/being used(or whatever it says, I am...

  • Regular
  • So I decided to create an account today on Spotify(I was looking for an alternative to BooTube for listening to music). However, when I entered in my email address, I received a: "This email has alre...
  • NotYourName
  • Regular
  • 784 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Security
  • 784 Views
  • 4 replies
  • 0 likes

I cannot change the country

Hello, I have been trying to change the country. I got free user status and its not possbile, the country is locked and grayed out. I do not want to pay to change it.need help Thanks

  • Newbie
  • Hello,   I have been trying to change the country.  I got free user status and its not possbile, the country is locked and grayed out.    I do not want to pay to change it. ...
  • atom1989
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 233 Views
  • 1 replies
  • 0 likes

Separate Artist with Same Name

We are a band called KIDS. We only have two records: "Rich Coast" and "Sink or Swim". there are other imposters working under the monicre "kids" that are on our profile. we would greatly appreciate the removal of these unwanted artists ASAP. Right On...

  • Newbie
  •  We are a band called KIDS. We only have two records: "Rich Coast" and "Sink or Swim". there are other imposters working under the monicre "kids" that are on our profile. we would greatly apprec...
  • Erkan_Yılmaz
  • Community Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 143 Views
  • 1 replies
  • 0 likes