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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

83062 Views

9 replies

2 likes

Account
Login
  • 83062 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

658817 Views

13 replies

4 likes

Account
  • 658817 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

740495 Views

18 replies

29 likes

  • 740495 Views
  • 18 replies
  • 29 likes

Solved!! Mr. Incognito listens to this

Hey guys!I have noticed how whenever I look at an artist's or album's page, and one or more of my Facebook friends have listened to this artist/album, Spotify has started to tell me so. This is fine for 95% of what I listen to, but...Recently I have ...

Regular

Hey guys! I have noticed how whenever I look at an artist's or album's page, and one or more of my Facebook friends have listened to this artist/album, Spotify has started to tell me so. This is fin...

RNRRT

Roadie

1432 Views

8 replies

1 likes

  • 1432 Views
  • 8 replies
  • 1 likes

CANCELED Account CHARGED Anyway

I canceled my account (yes through all 5 clicks to do it) and was charged for premiumum today. Anyone know how I can get a refund?

Newbie

I canceled my account (yes through all 5 clicks to do it) and was charged for premiumum today.    Anyone know how I can get a refund?     

Taylor

Community Legend

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Can't connect to my account anymore (web app, desktop app, mobile app)

Hi everyone, I created an extra account in order to post here and contact the support, but they don't answer. I created my regular account 3 yeras ago via my Facebook account. I suddenly can't connect to spotify anymore. When i try to connect with Fa...

Regular

Hi everyone, I created an extra account in order to post here and contact the support, but they don't answer. I created my regular account 3 yeras ago via my Facebook account. I suddenly can't ...

lesmauvais

Regular

517 Views

5 replies

0 likes

Account
  • 517 Views
  • 5 replies
  • 0 likes

All my starred tracks are gone! :(

Hey!I was sitting and listening to music from my Starred list, switched to some random album outside the playlist, went in again to Starred playlist, and then all of my tracks except 48 songs were gone! I had about 1200 songs in there! When I doublec...

Regular

Hey! I was sitting and listening to music from my Starred list, switched to some random album outside the playlist, went in again to Starred playlist, and then all of my tracks except 48 songs wer...

MattSuda

Spotify Star

261 Views

1 replies

0 likes

Account
Premium
Subscription
  • 261 Views
  • 1 replies
  • 0 likes

Facebook Connection Problem

i cant connect my spotify to my facebook when i click on connect to facebook on the desktop app it just leads me to a page that says "OK" and then when i look back at my spotify it asks me to connect to it again.

Casual Listener

i cant connect my spotify to my facebook when i click on connect to facebook on the desktop app it just leads me to a page that says "OK" and then when i look back at my spotify it asks me to connect...

MattSuda

Spotify Star

633 Views

4 replies

1 likes

Account
Login
Other
  • 633 Views
  • 4 replies
  • 1 likes

Inability to See subscription

To whom it may concern, lately I attempted to view my payment options and subscription management window after logging in, however, I've unable to do and it is quite discouraging after the free trial is about to expire, not too sure if this is intent...

Visitor

To whom it may concern,   lately I attempted to view my payment options and subscription management window after logging in, however, I've unable to do and it is quite discouraging after the...

MattSuda

Spotify Star

203 Views

1 replies

0 likes

  • 203 Views
  • 1 replies
  • 0 likes

Can't link FB and Spotify: Same Facebook Account, New Spotify account.

Here's the scenario: a few years back I created a Spotify account (using Spotify, not FB) and THEN linked it to facebook account. Let's call this account A. Fast-forward to today. I wanted to take advantage of the 3 month promo and created a NEW Spot...

Visitor

Here's the scenario: a few years back I created a Spotify account (using Spotify, not FB) and THEN linked it to facebook account. Let's call this account A.   Fast-forward to today. I wanted...

MattSuda

Spotify Star

479 Views

1 replies

0 likes

Login
  • 479 Views
  • 1 replies
  • 0 likes

Refund Needed

So after a month of a free trial, I unsubscribed from Premium so that I wouldn't have to pay for the next month. I guess something didn't go through with the unsubscription and I was still charged. I would like a refund, and I can not get in contact ...

Casual Listener

So after a month of a free trial, I unsubscribed from Premium so that I wouldn't have to pay for the next month. I guess something didn't go through with the unsubscription and I was still charged. I...

MattSuda

Spotify Star

317 Views

3 replies

0 likes

  • 317 Views
  • 3 replies
  • 0 likes

Charged twice

I have been charged twice for well over six months and not getting any joy from Spotify to resolve. I think I have two premium accounts but only use this one. Last case number was # 02445687: if someone could help me I would really appreciate it. Tha...

Casual Listener

I have been charged twice for well over six months and not getting any joy from Spotify to resolve. I think I have two premium accounts but only use this one. Last case number was # 02445687: if some...

Pricilla

Spotify

360 Views

4 replies

0 likes

Account
Premium
  • 360 Views
  • 4 replies
  • 0 likes

No login possible

Hallo, I really hope someone can help me. I have been trying to login into my account for over three weeks now. What I have tried: Changing the password Login via Facebook ("This E-Mail address is already registered" - that's why I tried to login and...

Casual Listener

Hallo,   I really hope someone can help me. I have been trying to login into my account for over three weeks now. What I have tried:   Changing the password Login via Facebook...

PwrSrg

Casual Listener

2931 Views

12 replies

0 likes

Account
Login
Premium
  • 2931 Views
  • 12 replies
  • 0 likes

Se borran canciones

Hola, hace ya 2 semanas todas las canciones que tenía dwscargado en spotify se borraron y desde entonces las he vuelto a descargar (sincronizar ) y luego de un momento se borran, necesito estar con internet o conectado a una línea wi fi para escuchar...

Casual Listener

Hola, hace ya 2 semanas todas las canciones que tenía dwscargado en spotify se borraron y desde entonces las he vuelto a descargar (sincronizar ) y luego de un momento se borran, necesito estar con i...

CYBERTRON

Casual Listener

64288 Views

101 replies

24 likes

Premium
  • 64288 Views
  • 101 replies
  • 24 likes

How do I get my playlists from one account to another?

I'm on MAC Yosemite OS. I had a premium account with playlists. My credit card had to be cancelled and as a result Spotify downgraded my premium subscription to Spotify Free. I wasn't sure how to get my premium subscription back so I created a new ac...

Newbie

I'm on MAC Yosemite OS. I had a premium account with playlists. My credit card had to be cancelled and as a result Spotify downgraded my premium subscription to Spotify Free. I wasn't sure how t...

MattSuda

Spotify Star

447 Views

2 replies

0 likes

Account
Premium
  • 447 Views
  • 2 replies
  • 0 likes

cant activate spotify premium

Hi! Ive activated free spotify premium via globe several times already and what appears is an error subscription saying Ive so subscribe first to gosurf etc. But I already have gosurf799 in my plan. Other times it appears as invalid number upon activ...

Newbie

Hi! Ive activated free spotify premium via globe several times already and what appears is an error subscription saying Ive so subscribe first to gosurf etc. But I already have gosurf799 in my plan. ...

MattSuda

Spotify Star

841 Views

1 replies

0 likes

  • 841 Views
  • 1 replies
  • 0 likes

account settings

Hi ,, the first time i create the account, Spotify gives to me the id 11100028856.. For an error i had to delete the account and create again. From this time,, Spotyfy i think create me a new id, and not match old playlist and followers to my new id....

Visitor

Hi ,, the first time i create the account, Spotify gives to me the id 11100028856.. For an error i had to delete the account and create again. From this time,, Spotyfy i think create me a new id, a...

MattSuda

Spotify Star

410 Views

1 replies

0 likes

Account
  • 410 Views
  • 1 replies
  • 0 likes

debit card

How do I pay for perineum on my debit card because it only come up as credit card ?

Newbie

How do I pay for perineum on my debit card because it only come up as credit card ?

MattSuda

Spotify Star

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Someone have taken over my Spotify account

Hi, I noticed today that someone have taken over my spotify account. He deleted all my music and change the email adress to I have tried to take the account back but he has changed the password, but I can still login with my facebook-acount. So my qu...

Casual Listener

Hi, I noticed today that someone have taken over my spotify account. He deleted all my music and change the email adress to I have tried to take the account back but he has changed the password, bu...

Taylor

Community Legend

1162 Views

10 replies

0 likes

Account
  • 1162 Views
  • 10 replies
  • 0 likes

Payments of 9,99€

When I got Spotify premium, about 3 months ago I toke an offer of 0'99€ per month. Today i went to my bank and I saw that they got charged 9'99€ every month, how can spotify return my money? Thank you

Newbie

When I got Spotify premium, about 3 months ago I toke an offer of 0'99€ per month. Today i went to my bank and I saw that they got charged 9'99€ every month, how can spotify return my money?  ...

Taylor

Community Legend

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

Deleting account

Hi ! I just joined this system called Spotify. I think it's great but I have problem, or better say I am annoyed. I want to change my name but I see I can't. It's just one letter ._. I use my nickname : Onyxacek. But my Spotify account is called onyx...

Newbie

Hi ! I just joined this system called Spotify. I think it's great but I have problem, or better say I am annoyed. I want to change my name but I see I can't. It's just one letter ._. I use my nicknam...

Taylor

Community Legend

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

it wont let me buy spotify premium

hello, i keep attempting to buy spotify premium student discount. I type in all my info then the page takes me to a blank white page at https://www.spotify.com/us/purchase/spotify/product/student-us-manual/ When I click refresh i get this: 502 Bad Ga...

Casual Listener

hello, i keep attempting to buy spotify premium student discount.   I type in all my info then the page takes me to a blank white page at https://www.spotify.com/us/purchase/spotify/pro...

Taylor

Community Legend

551 Views

1 replies

0 likes

Account
Premium
  • 551 Views
  • 1 replies
  • 0 likes

I can't my find my Facebook friends on spotify.

I'm using spotify free. At first,I can find my facebook friends and follow them. But somehow,I just can't my friends at all, And I can't figure out the problem.

Casual Listener

I'm using spotify free.   At first,I can find my facebook friends and follow them. But somehow,I just can't my friends at all, And I can't figure out the problem.

naenaepie

Newbie

4425 Views

4 replies

0 likes

  • 4425 Views
  • 4 replies
  • 0 likes