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Please see below the current ongoing issues which are under investigation.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ssydmarie
  • Visitor
  • 9159 Views
  • 2 replies
  • 9 likes
  • Security
  • 9159 Views
  • 2 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 483289 Views
  • 979 replies
  • 111 likes
  • Account
  • 483289 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211223 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211223 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121096 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121096 Views
  • 72 replies
  • 12 likes

Customer value

Hi all,I have been an 'unlimited' customer for about two years, doing the mensual payment without any problem. Past saturday I received an email explaining that there was a problem with my suscription (mi credit card was expired) but there was no pro...

  • Newbie
  • Hi all, I have been an 'unlimited' customer for about two years, doing the mensual payment without any problem.   Past saturday I received an email explaining that there was a problem wi...
  • 272 Views
  • 0 replies
  • 0 likes
  • Subscription
    Unlimited
  • 272 Views
  • 0 replies
  • 0 likes

Solved!! Account hacked? Email and password changed. No response from Spotify in 11 days.

Hi all. About 11 days ago, when I was going start Spotify on my tablet ( I had been using it on my phone just before that), it was logged out. When I tried to log in (on the tablet), it wouldn't accept my password. I tried loggin in on my phone, and ...

  • Visitor
  • Hi all.     About 11 days ago, when I was going start Spotify on my tablet ( I had been using it on my phone just before that), it was logged out. When I tried to log in (on the table...
  • MattSuda
  • Spotify Star
  • 756 Views
  • 6 replies
  • 0 likes
  • 756 Views
  • 6 replies
  • 0 likes

HELP! Account Hacked!!!

My account has been hacked! I cannot get in as someone has changed email address and password - I have had to create a new free account just so I can contact Spotify here!! IF SOMEONE AT SPOTIFY IS WATCHING - I HAVE A CASE NUMBER # 02764216 - CAN YOU...

  • Casual Listener
  • My account has been hacked! I cannot get in as someone has changed email address and password - I have had to create a new free account just so I can contact Spotify here!!   IF SOMEONE AT SPO...
  • MattSuda
  • Spotify Star
  • 331 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 331 Views
  • 4 replies
  • 0 likes

i want to cancel

I sent you guys an email stating that my email I have an account through with you guys is not working so I used my other email I would like to cancel my order and get my money back. If you can please reply to me I would greatly appreciate it. Thank y...

  • Newbie
  • I sent you guys an email stating that my email I have an account through with you guys is not working so I used my other email I would like to cancel my order and get my money back. If you can please...
  • MattSuda
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 146 Views
  • 1 replies
  • 0 likes

trying to access old spotify account

I had a an spotofy account a long time ago and stopped using it to use other music services. I am wanting to start using my old account again. Every time i try to recover the password it says "The username or email you provided is not associated with...

  • Newbie
  • I had a an spotofy account a long time ago and stopped using it to use other music services. I am wanting to start using my old account again. Every time i try to recover the password it says "The us...
  • MattSuda
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • Account
  • 146 Views
  • 1 replies
  • 0 likes

Cant change my country

when i log in into my account to change my country i just can't im now living in mexico, so i cant listen spotify on my ps4 cuz i got Spotify abroad message

  • Casual Listener
  • when i log in into my account to change my country i just can't im now living in mexico, so i cant listen spotify on my ps4 cuz i got Spotify abroad message
  • MattSuda
  • Spotify Star
  • 265 Views
  • 4 replies
  • 0 likes
  • Account
  • 265 Views
  • 4 replies
  • 0 likes

Online Banking method question

hi from Philippines here. I know that there is ongoing issue that many premium members are experiencing today, but i like to know if im having the same problem today i decided to subscribe for spotify premium for one month, using the online banking p...

  • Casual Listener
  • hi from Philippines here.   I know that there is ongoing issue that many premium members are experiencing today, but i like to know if im having the same problem   today i decided to su...
  • MattSuda
  • Spotify Star
  • 4113 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 4113 Views
  • 5 replies
  • 0 likes

Switching to Facebook

Hi all,Just wondering if you knew how I could change to signing in through Facebook rather than with a username and password?Thanks

  • Newbie
  • Hi all, Just wondering if you knew how I could change to signing in through Facebook rather than with a username and password? Thanks
  • MattSuda
  • Spotify Star
  • 405 Views
  • 1 replies
  • 0 likes
  • Mac
  • 405 Views
  • 1 replies
  • 0 likes

Change country

Hi, spot iffy thinks I'm in Denmark for some reason, and won't allow me to change country to the U.K.It won't allow me to listen because "I've been abroad for more than 14 days"... Trying to change things in my profile but not able to write or select...

  • Newbie
  • Hi, spot iffy thinks I'm in Denmark for some reason, and won't allow me to change country to the U.K. It won't allow me to listen because "I've been abroad for more than 14 days"... Trying to change...
  • MattSuda
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • Free
  • 196 Views
  • 1 replies
  • 0 likes

Cancelled Subscription - Still taking monies

Hello,I cancelled my subscription at the start of March, and have since been charged twice for a service I'm no longer using, sending me overdrawn. Thanks, Spotify. Please rectify and refund monies ASAP.Regards,Ted

  • Newbie
  • Hello, I cancelled my subscription at the start of March, and have since been charged twice for a service I'm no longer using, sending me overdrawn. Thanks, Spotify. Please rectify and refund monies...
  • MattSuda
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 146 Views
  • 1 replies
  • 0 likes

Search and premium

I have two questions! First i got this message on spotify that my account needed update and so i did yesterday. I got in and printed my visa-number and so on for this membership i have had with you for years. It said i was updated, BUT heres the ques...

  • Newbie
  • I have two questions! First i got this message on spotify that my account needed update and so i did yesterday. I got in and printed my visa-number and so on for this membership i have had with you f...
  • MattSuda
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Subscription doesn't update information

I recently tried the 1 week trial and two days in it I decided to buy the three month subscription, the thing is that I didn't receive an email confirmation and the browser says that my subscription ends when the week trial is over but my iPhone says...

  • Newbie
  • I recently tried the 1 week trial and two days in it I decided to buy the three month subscription, the thing is that I didn't receive an email confirmation and the browser says that my subscription ...
  • MattSuda
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 150 Views
  • 1 replies
  • 0 likes

Student discount not working

I'm currently nearing the end of my 3 month trial and want to take advantage of the NUS student discount. However clicking the following link https://www.spotify.com/uk/student/nus/go Just takes me to my account page with the error message: 'Oops! So...

  • Visitor
  • I'm currently nearing the end of my 3 month trial and want to take advantage of the NUS student discount. However clicking the following link   https://www.spotify.com/uk/student/nus/go &nbsp...
  • MattSuda
  • Spotify Star
  • 286 Views
  • 1 replies
  • 2 likes
  • Premium
    Subscription
  • 286 Views
  • 1 replies
  • 2 likes

upgraded from ulimited to premium - is there a way back?

Hi, yesterday I upgraded my Spotify unlimited to premium. I wanted to use Spotify connect on my FireTV. Because I had problems with Spotify connect I wanted to go back to unlimitetd but there isn't any link for that option - I think because unlimited...

  • Newbie
  • Hi, yesterday I upgraded my Spotify unlimited to premium. I wanted to use Spotify connect on my FireTV. Because I had problems with Spotify connect I wanted to go back to unlimitetd but there isn't a...
  • MattSuda
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
  • 165 Views
  • 1 replies
  • 0 likes

Two accounts ?

Hello, I discovered today that I have another account (unused) on spotify with my Facebook display picture and name, and the present one (with same email ID) I am avtively using has weird username and display picture. Is there a way I can delete the ...

  • Newbie
  • Hello,   I discovered today that I have another account (unused) on spotify with my Facebook display picture and name, and the present one (with same email ID) I am avtively using has weird us...
  • MattSuda
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 157 Views
  • 1 replies
  • 0 likes

Upgraded to premium and it's not showing up

So I upgraded to premium yesterday using the student discount and it hasn't shown up yet. I tried logging out and then back in. I also reinstalled the app but neither of those things worked. I never got a receipt of the transaction so I'm unsure if i...

  • Newbie
  • So I upgraded to premium yesterday using the student discount and it hasn't shown up yet. I tried logging out and then back in. I also reinstalled the app but neither of those things worked. I never ...
  • MattSuda
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 138 Views
  • 1 replies
  • 0 likes

Cancelled my subscription yet still being charged

I purchased the holiday promotion price of 3 months for 1 dollar. As soon as I purchased this I cancelled my subscription to avoid the charge of normal priced premium service. At the end of the subscription I was charged for the next month. I used th...

  • Newbie
  • I purchased the holiday promotion price of 3 months for 1 dollar. As soon as I purchased this I cancelled my subscription to avoid the charge of normal priced premium service. At the end of the subsc...
  • MattSuda
  • Spotify Star
  • 203 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 203 Views
  • 2 replies
  • 0 likes

Family plan issue

I sent my wife a invite to joing my family plan 1+1. When she clicks on it it says that there is a error or she is already premium. Any thoughts? Thank you,Rich

  • Newbie
  • I sent my wife a invite to joing my family plan 1+1.  When she clicks on it it says that there is a error or she is already premium.  Any thoughts?   Thank you, Rich
  • MattSuda
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 129 Views
  • 1 replies
  • 0 likes

they deactivated my acccount

i received a mail that my account was deactivated because of a debit rejection .. but i dont undesratand why becauase i was paying premium with a 1 month gift card ..... THEY BLOCKED MY ACCOUNT ..... WHYYYY ... how can i re activate it ... HELP ME PL...

  • Regular
  • i received a mail that my account was deactivated because of a debit rejection .. but i dont undesratand why becauase i was paying premium with a 1 month gift card ..... THEY BLOCKED MY ACCOUNT ...
  • MattSuda
  • Spotify Star
  • 329 Views
  • 7 replies
  • 0 likes
  • Account
    Login
    Security
    Subscription
  • 329 Views
  • 7 replies
  • 0 likes

playlists removed from app

please read the whole situation before resonding because it's a little different than the scenarios ive read already I recently logged in to spotify on my pc to rearrange some playlists ive been making on my phone more easily but when i did I lost al...

  • Newbie
  • please read the whole situation before resonding because it's a little different than the scenarios ive read already   I recently logged in to spotify on my pc to rearrange some playlists ive ...
  • MattSuda
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
  • 175 Views
  • 1 replies
  • 0 likes