Accounts

Credit Card Charge

I clicked on the student discount option, typed in my credit card, couldn't find my student information so I backed out and it still charged my the $4.99. I am not a premium member and the money was already taken out of my account. I either would lik...

Canceling auto payments

I cant cancel auto subscription if Spotify can cancel it for me please. It doesnt work for me, i cant find the cancel button under subscription and payments

I recently bought premium on my iPhone via my Facebook account, however on my phone it doesn't work

I recently bought spotify on my iPhone via my Facebook account, my account number is 11185616380 however it won't let me sign in on the app on my phone! When I sign in via Facebook on the app it says I don't have premium and that I am still free

Premium Help

Hi I have paid for Spotify every month via my vodafone phone bill and never had any issues. Today I upgraded my phone with vodafone and got spotify free for 24 months. Once I followed the link vodafone sent me to get the 24 month deal, it said I was ...

Was charged premium and wasn't able to use it

I pay for Spotify via iPhone through the app store, I was late on putting more money into my account, so my premium was cancelled. But when going into my Apple ID settings and resubcribing it took out my money (which has been refunded back now) and s...

My username have changed since I've linked my Facebook account

I use Spotify for sharing playlist as an artist, with my artistic user name. Since I linked my Facebook account, when I share a playlist, there appear my personal real name instead of my artistic name (as Spotify did in the past).I've unlinked my Fac...

Can't get student discount

I had spotify premium. I am a student, and I would like to use the student discount. However when I go to the sign up page I get an error "It appears that you are not eligible for the discounted product that you are trying to purchase. If you'd like ...

How to redeem a code

We're sorry, your email address was not available -facebook connected Account

Hi, i think the connection between spotify and facebook is seriously broken at the moment: i'm having the same problem as mentioned in this thread: https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Your-email-address-was-not-available/...

My subscription was just cancelled..why?

i signed up spotify with Sprint/Boku several years ago.. today i received a text from Boku saying my subcription to spotify has been cancelled?

Subscription refund

I have had a student £5 account for a year now and it appears my account just renewed for £10 (I had assumed it would just end and I would be moved back onto a free account). I cancelled my subscription straight away, but would I be able to get a ref...

Still Paying for a premium account

i'd like to know why I'm still being charged £9.99 a month for a premium account I cancelled 4months ago? I'd also like a refund please. Is there anyone from Spotify that can tell me why this has happened?

Canceled subscription--refund?

I quit my monthly subscription this morning at 12:50 am. Today is when it automatically renews. I was a bit late as I thought I had another day or so. Is there any way I can get a refund for this month? I might come back to premium for the student di...

Changed email and password

My spotify account has had the email changed and password. Consequently I cannot change the password. The post code is different too. I can only login to my account through facebook. I have sent several requests on the contact form over the past few ...

I want to suscribe on french spotify

Hello, i have a problem because i am currently in london and i want suscribe a premium account but on the french website because i go back in france in 3 weeks. I want to keep my current account but they ask me to pay in £ and i will use my french ba...

So my spotify account isn't merged with my Facebook account properly?

I've recently made a stand-alone spotify account and decided to connect with with my Facebook, I thought everything was fine until I realized it wasn't properly connected. Whenever I click my profile on mobile it won't show my updated Facebook profil...

I was charged twice for premium, then my account is set to the free account.. Help please.

I was charged twice for premium ($12.99 USD) So then I went to my Spotify account and it has been set to the free version. I went to act like I was buying the premium and it said "In-app purchases not allowed in my region."I live in Missouri, USA. PL...

Double payment

My family has multiple accounts; my moms, my moms facebook, mine and my brothers. We only want to be charged for premium from my brothers account, so I canceled (and double checked that I canceled) the other accounts for premium. I was charged for th...