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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4527 Views
  • 1 replies
  • 9 likes
  • Security
  • 4527 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nolosabemos
  • Visitor
  • 464352 Views
  • 975 replies
  • 110 likes
  • Account
  • 464352 Views
  • 975 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205353 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205353 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 113057 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 113057 Views
  • 72 replies
  • 12 likes

Solved!! Can't cancel my subscription?

I signed up for a free trial of Premium Spotify. It said that it would cancel on 3-29-15. It is currently 4-9-15 and my account still says it is premium even after I cancelled. What is going on?

  • Newbie
  • I signed up for a free trial of Premium Spotify. It said that it would cancel on 3-29-15. It is currently 4-9-15 and my account still says it is premium even after I cancelled. What is going on?
  • MattSuda
  • Spotify Star
  • 342 Views
  • 3 replies
  • 0 likes
  • 342 Views
  • 3 replies
  • 0 likes

Solved!! 30 day premium trial pay?

I just cancelled my 30 day premium trial before the cancellation date. Does this mean I still have to pay because I can't afford to pay for it?

  • Casual Listener
  • I just cancelled my 30 day premium trial before the cancellation date. Does this mean I still have to pay because I can't afford to pay for it?
  • MattSuda
  • Spotify Star
  • 306 Views
  • 3 replies
  • 0 likes
  • 306 Views
  • 3 replies
  • 0 likes

Canceled trial subscription still charged me $9.99

Please reverse this charge. I kave an email confirmaion. I cancelled on the day before it was set to renew and was charged that day! A day early. Almost seems like my cancellation generated an "auto charge" ! Anyone else have this experience?????

  • Newbie
  • Please reverse this charge. I kave an email confirmaion. I cancelled on the day before it was set to renew and was charged that day! A day early. Almost seems like my cancellation generated an "auto ...
  • MattSuda
  • Spotify Star
  • 183 Views
  • 2 replies
  • 1 likes
  • Subscription
  • 183 Views
  • 2 replies
  • 1 likes

Unidays account associate with old spotify account

HI There! I really hope someone can help me out here. I created a new Spotify Account, because I didn't want the "Facebook Log In". Now I'm not able to redeem my discount for Spotify Premium, since the Unidays account is associated with the other Spo...

  • Newbie
  • HI There!   I really hope someone can help me out here. I created a new Spotify Account, because I didn't want the "Facebook Log In".  Now I'm not able to redeem my discount for Spotify ...
  • MattSuda
  • Spotify Star
  • 251 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 251 Views
  • 2 replies
  • 0 likes

Account Hacked

Please can you help - my account appears to have been hacked and hijacked by another user. I have logged in to this page with another account I have just created. A few days ago when my desktop client auto started I noticed an unknown device listenin...

  • Casual Listener
  • Please can you help - my account appears to have been hacked and hijacked by another user. I have logged in to this page with another account I have just created. A few days ago when my desktop clien...
  • MattSuda
  • Spotify Star
  • 242 Views
  • 3 replies
  • 0 likes
  • Account
  • 242 Views
  • 3 replies
  • 0 likes

premium hasn't started working

I just paid for my new subscription for Spotify premium and it hasn't updated yet how long does it take?

  • Newbie
  • I just paid for my new subscription for Spotify premium and it hasn't updated yet how long does it take?
  • MattSuda
  • Spotify Star
  • 293 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 293 Views
  • 2 replies
  • 0 likes

Spotify Giftcard as a student

Hello, For my birthday this year I got a $30 Spotify Gift card. With my student discount, this should last me for 6 months. I upgraded my account to a premium student account at 4.99/mo successfully and I see the charge on my bank account. When I wen...

  • Casual Listener
  • Hello,   For my birthday this year I got a $30 Spotify Gift card.  With my student discount, this should last me for 6 months.   I upgraded my account to a premium student account ...
  • MattSuda
  • Spotify Star
  • 360 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 360 Views
  • 3 replies
  • 0 likes

I let my father use my account also which is premium,and it shows his photo not mine and how can

I let my father use my account which is premium, and my account shows his photo not mine and how can we not control eachothers devices? How come we cant listen to different things under my account?

  • Newbie
  • I let my father use my account which is premium, and my account shows his photo not mine and how can we not control eachothers devices? How come we cant listen to different things under my account?
  • MattSuda
  • Spotify Star
  • 298 Views
  • 2 replies
  • 0 likes
  • 298 Views
  • 2 replies
  • 0 likes

Solved!! Facebook account closed. . .can't log in to Spotify Premium

Hey I just opned a new Facebook profile because my previous one is permanently closed, due to changing it to a business Page. I cannot log in to FB with my old credentials in any way, as when I do I get an error message saying that account no longer ...

  • Newbie
  • Hey   I just opned a new Facebook profile because my previous one is permanently closed, due to changing it to a business Page.   I cannot log in to FB with my old credentials in any wa...
  • atom1989
  • Community Legend
  • 447 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 447 Views
  • 1 replies
  • 0 likes

Charged despite cancellation

Hi, I signed up for a premium trial which I then cancelled before the renewal date. I have noticed that I have still been charged £9.99 despite cancelling my premium subscription. I would appreciate a refund as soon as possible please. Thank you kind...

  • Newbie
  • Hi,   I signed up for a premium trial which I then cancelled before the renewal date. I have noticed that I have still been charged £9.99 despite cancelling my premium subscription.   I...
  • atom1989
  • Community Legend
  • 121 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 121 Views
  • 1 replies
  • 0 likes

Solved!! Unsubscribing from Premium

Hi,my Premium account will expire on May 7. As I don't want to renew it, I'm trying to unsubscribe, but I keep on receiving the following message: "Ops, qualcosa è andato storto. Riprova più tardi o consulta l'area di assistenza sui test" ("Oops, som...

  • Newbie
  • Hi, my Premium account will expire on May 7. As I don't want to renew it, I'm trying to unsubscribe, but I keep on receiving the following message: "Ops, qualcosa è andato storto. Riprova più tardi ...
  • atom1989
  • Community Legend
  • 857 Views
  • 1 replies
  • 0 likes
  • Premium
  • 857 Views
  • 1 replies
  • 0 likes

Subscriber trying to set up a family plan

My mom has a premium account and I do not. She was trying to create a family plan to add me to but ended up getting charged $12 instead of the 50% discount price for a family plan. How can we fix this and then how can my mom create a family plan?

  • Newbie
  • My mom has a premium account and I do not. She was trying to create a family plan to add me to but ended up getting charged $12 instead of the 50% discount price for a family plan. How can we fix thi...
  • atom1989
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 155 Views
  • 1 replies
  • 0 likes

Solved!! old account deleted

I sent spotify and email over a week ago about this issue still havent responding so I am posting here for some help. I deleted my old facebook account which was linked to my spotify account and did not know I wouldn't be able to access my spotify ac...

  • Casual Listener
  • I sent spotify and email over a week ago about this issue still havent responding so I am posting here for some help. I deleted my old facebook account which was linked to my spotify account and did ...
  • arict
  • Casual Listener
  • 300 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 300 Views
  • 2 replies
  • 0 likes

Solved!! Vodafone + Spotify 6 months free

Can I use the 6 months of free Spotify with Vodafone even if I've already had a 1 month free with Spotify 2 years ago?

  • Casual Listener
  • Can I use the 6 months of free Spotify with Vodafone even if I've already had a 1 month free with Spotify 2 years ago? 
  • Isil90
  • Casual Listener
  • 474 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 474 Views
  • 2 replies
  • 0 likes

Country / Credit card not working

Hi,I've recently moved from Sweden to Brazil (and I've settled down in Brazil). My credit card was cloned here over a month ago, which meant I had to send for a new one from Sweden. It took over a month to get it via the post, and in that time my Spo...

  • Casual Listener
  • Hi, I've recently moved from Sweden to Brazil (and I've settled down in Brazil). My credit card was cloned here over a month ago, which meant I had to send for a new one from Sweden. It took over a ...
  • coastaltown
  • Casual Listener
  • 470 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 470 Views
  • 3 replies
  • 0 likes

Help, my ex profile picture is on my profil!

Hi! Need help, asap!I have for months tried to delete my ex boyfriends picture from my profile, I have done everything right by deleted his Facebook page from my account and put my own there instead of his, but, It won't go away, i ended everything w...

  • Newbie
  • Hi! Need help, asap! I have for months tried to delete my ex boyfriends picture from my profile, I have done everything right by deleted his Facebook page from my account and put my own there instea...
  • Jordi
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • Account
  • 220 Views
  • 1 replies
  • 0 likes

Change country

Hi, I've noticed this is a quite frequent problem yet there seems to be no way of solving it myself. I can not change my country, it is greyed out in my edit profile, and I need to be able to do it in order to continue listening. I want to change it ...

  • Casual Listener
  • Hi,   I've noticed this is a quite frequent problem yet there seems to be no way of solving it myself.   I can not change my country, it is greyed out in my edit profile, and I need to ...
  • Josh
  • Community Legend
  • 262 Views
  • 3 replies
  • 0 likes
  • Account
  • 262 Views
  • 3 replies
  • 0 likes

Channging paypal payment

HEYit's kind of driving me crazy. As I bought my preimum user I signed up with paypal linked to my CREDIT CARD. Now, after connecting my BANK ACCOUNT to paypal, I want to dissconect my credit card from spotify and start paying with my bank account di...

  • Newbie
  • HEY it's kind of driving me crazy. As I bought my preimum user I signed up with paypal linked to my CREDIT CARD. Now, after connecting my BANK ACCOUNT to paypal, I want to dissconect my credit card ...
  • Josh
  • Community Legend
  • 404 Views
  • 2 replies
  • 0 likes
  • Premium
  • 404 Views
  • 2 replies
  • 0 likes

Payment

I've cancelled my premium some days back but today I got a mail about payment for spotify. What can I do?

  • Newbie
  • I've cancelled my premium some days back but today I got a mail about payment for spotify. What can I do?
  • atom1989
  • Community Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 159 Views
  • 1 replies
  • 0 likes

lost voucher....help

got a premium 6 monhs voucher for christmasCan I find it though? nope.....as it hasn't been redeemed is there anyway to get the code again?????? If there is then I'll have to contact the person who gave it to me to sort out....If there's no way (and ...

  • Music Fan
  • got a premium 6 monhs voucher for christmas Can I find it though? nope..... as it hasn't been redeemed is there anyway to get the code again??????   If there is then I'll have to contact the...
  • Josh
  • Community Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • Windows
  • 284 Views
  • 1 replies
  • 0 likes