Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421545 Views
  • 965 replies
  • 108 likes
  • Account
  • 421545 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186536 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186536 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103476 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103476 Views
  • 69 replies
  • 10 likes

Solved!! Spotify login problems Onkyo TX-NR626

Hi, I just got Spotify premium and I went to try and use it on my amplifer, but because I made my account through facebook I'm having trouble logging in. Because I don't know what my username would be,. Thanks.

  • Casual Listener
  • Hi,  I just got Spotify premium and I went to try and use it on my amplifer, but because I made my account through facebook I'm having trouble logging in. Because I don't know what my username...
  • vijaip
  • Casual Listener
  • 2394 Views
  • 3 replies
  • 0 likes
  • Premium
  • 2394 Views
  • 3 replies
  • 0 likes

Solved!! Spotify 12 Month Prepaid Subscription voucher doesn't work

Hi,I was given a "Spotify Premium - Spotify 12 Month Prepaid Subscription" from the Qantas Store in Australia and the voucher doesn't seem to work. Clicking on the link redirects to the home page and typing in the code manually says that it's invalid...

  • Casual Listener
  • Hi, I was given a "Spotify Premium - Spotify 12 Month Prepaid Subscription" from the Qantas Store in Australia and the voucher doesn't seem to work. Clicking on the link redirects to the home page a...
  • j_ly5
  • Casual Listener
  • 884 Views
  • 7 replies
  • 0 likes
  • 884 Views
  • 7 replies
  • 0 likes

Unable to login to spotify behind proxy

Behind the firewall I´m not able to login to spotify with my mac book - open Spotify Application - get Login Screen with Facebook Button - click opens Safari "Loggin into Facebook"- After a few seconds the Tab is closed but I am not in Spotify This h...

  • Casual Listener
  • Behind the firewall I´m not able to login to spotify with my mac book    - open Spotify Application  - get Login Screen with Facebook Button  - click opens Safari "Loggin into...
  • 503 Views
  • 0 replies
  • 1 likes
  • Login
  • 503 Views
  • 0 replies
  • 1 likes

Changing Countries...Yes, I have tried what it says I should do!

Hi all, I hope you can help. I have an UK account paying with a UK bank. I have now moved to Germany and I am trying to swap my country to Germany. I have tried what it says in account settings etc. but it will not allow me to do it and therefore not...

  • Regular
  • Hi all,   I hope you can help.  I have an UK account paying with a UK bank. I have now moved to Germany and I am trying to swap my country to Germany. I have tried what it says in accoun...
  • meahtenoha
  • Spotify
  • 753 Views
  • 22 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 753 Views
  • 22 replies
  • 0 likes

Solved!! Two disconnected premium accounts but only one playing at a time

We have subscribed to two separate premium accounts (dirk.thum@web.de and thum.martina@web.de) to be able to play music simultaneously on two different devices. Nevertheless music played using one account stops playing as soon as the oter account is ...

  • Casual Listener
  • We have subscribed to two separate premium accounts (dirk.thum@web.de and thum.martina@web.de) to be able to play music simultaneously on two different devices. Nevertheless music played using o...
  • dthum
  • Casual Listener
  • 327 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 327 Views
  • 2 replies
  • 0 likes

Solved!! Access to Spotify Beta Forums

Hello, I can't see to access the beta forums even though I'm a beta tester. How do I gain access?Thanks.

  • Casual Listener
  • Hello,   I can't see to access the beta forums even though I'm a beta tester.   How do I gain access? Thanks.
  • meahtenoha
  • Spotify
  • 1077 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1077 Views
  • 5 replies
  • 0 likes

Changing country

Hello,I live in the Netherlands, but when I activated my Spotify account I was on a 6 month study programs in Germany. Now that I am back I can not change my country to the Netherlands. This means that I cannot find and download certain songs. Could ...

  • Casual Listener
  • Hello, I live in the Netherlands, but when I activated my Spotify account I was on a 6 month study programs in Germany. Now that I am back I can not change my country to the Netherlands. This mean...
  • meahtenoha
  • Spotify
  • 202 Views
  • 3 replies
  • 0 likes
  • Account
  • 202 Views
  • 3 replies
  • 0 likes

Get Student discount in the U.S

Hello, My subscription is going to charge me 9.99 in march 15th but I heard about a 50% discount for students in the U.S. I read what you mentioned in the FAQs but I was not able to make it. can you explain me how can I get the discount? Thanks, Juan

  • Newbie
  • Hello,   My subscription is going to charge me 9.99 in march 15th but I heard about a 50% discount for students in the U.S.   I read what you mentioned in the FAQs but I was not abl...
  • MattSuda
  • Spotify Star
  • 276 Views
  • 3 replies
  • 3 likes
  • 276 Views
  • 3 replies
  • 3 likes

Don't want Facebook login/password - do I have to delete?

I signed up for Spotify through facebook but need to be able to login without using fb as I use it for school and school has blocked fb. Do I need to delete my account and start again?

  • Newbie
  • I signed up for Spotify through facebook but need to be able to login without using fb as I use it for school and school has blocked fb. Do I need to delete my account and start again?    
  • MattSuda
  • Spotify Star
  • 188 Views
  • 2 replies
  • 0 likes
  • Login
  • 188 Views
  • 2 replies
  • 0 likes

Student Discount

I have spotify right now. I was on a free trial, but now I'm not. I'm a college student, so I want the student discount, but it won't let me go through the process. I've tried to go through the steps, but it defaults me to $10 a month. I don't know w...

  • Newbie
  • I have spotify right now. I was on a free trial, but now I'm not. I'm a college student, so I want the student discount, but it won't let me go through the process. I've tried to go through the steps...
  • MattSuda
  • Spotify Star
  • 209 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 209 Views
  • 2 replies
  • 0 likes

unreadable pin

I recently purchased a £30 gift card however when I scratched the code it became to faint to read. I have tried every possibility it could be based on what I can see and it is not working. I have e-mailed you as well and heard no response.what can I ...

  • Casual Listener
  • I recently purchased a £30 gift card however when I scratched the code it became to faint to read. I have tried every possibility it could be based on what I can see and it is not working. I have e-m...
  • MattSuda
  • Spotify Star
  • 194 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 194 Views
  • 3 replies
  • 0 likes

Old Premium account no longer accessible, but still charges credit card

Hi everyone,a few weeks ago, I suddenly got logged out of my premium account and could not log on again. It also disappeared from my facebook account, to which it was connected. I figured it must have somehow been erased, so I signed up for a new one...

  • Newbie
  • Hi everyone, a few weeks ago, I suddenly got logged out of my premium account and could not log on again. It also disappeared from my facebook account, to which it was connected. I figured it mu...
  • MattSuda
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 185 Views
  • 1 replies
  • 0 likes

"este email ya esta conectado con otro usuario"

Mi problema es el siguiente: ya tengo un perfil en Spotify con el usuario israelrisco que creé a través de Facebook. El día de ayer creé un nuevo perfil para mi banda con el mail twice.contacto@gmail.com y el usuario twicemusica. Cuando estaba loguea...

  • Newbie
  • Mi problema es el siguiente: ya tengo un perfil en Spotify con el usuario israelrisco que creé a través de Facebook. El día de ayer creé un nuevo perfil para mi banda con el mail twice.contacto@gmail...
  • MattSuda
  • Spotify Star
  • 1176 Views
  • 1 replies
  • 0 likes
  • Account
  • 1176 Views
  • 1 replies
  • 0 likes

HELP ASAP

I dont know what has happened but I login to spotify and my playslists are gone and replaced by someone elses playlist. I logged out every device, reset password on both spotify and facebook, change my wifi names, restore my playlists and two day lat...

  • Casual Listener
  • I dont know what has happened but I login to spotify and my playslists are gone and replaced by someone elses playlist. I logged out every device, reset password on both spotify and facebook, change ...
  • MattSuda
  • Spotify Star
  • 165 Views
  • 2 replies
  • 0 likes
  • 165 Views
  • 2 replies
  • 0 likes

Casual renewal of Premium access.

Yesterday on my account automatically renew premium access. Can I cancel the payment and retrieve my money? And how? I paid by Paypal.

  • Newbie
  • Yesterday on my account automatically renew premium access. Can I cancel the payment and retrieve my money? And how? I paid by Paypal.
  • MattSuda
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 143 Views
  • 1 replies
  • 0 likes

Cancelled Subscription and was still charged

I cancelled my subscription on the 22nd knowing it would be renewed on the 24th and I simply don't have the funds to pay £9.99 a month. I have been charged for an extra month even though I cancelled - I would like a refund immediately. Thank you,Abbi...

  • Newbie
  • I cancelled my subscription on the 22nd knowing it would be renewed on the 24th and I simply don't have the funds to pay £9.99 a month. I have been charged for an extra month even though I cancelled ...
  • MattSuda
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 132 Views
  • 1 replies
  • 0 likes

Solved!! Can't cancel subscription

I've followed all the steps, but the "cancel subscription" button isn't where it's suppose to be for me, it's due to renew in a couple of days and I would love to cancel it before I get charged again.

  • Newbie
  • I've followed all the steps, but the "cancel subscription" button isn't where it's suppose to be for me, it's due to renew in a couple of days and I would love to cancel it before I get charged again.
  • MattSuda
  • Spotify Star
  • 266 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 266 Views
  • 2 replies
  • 0 likes

NUS discount problems

Hey everyone.I got the offer of 3 months of premium for 99p back on Christmas day, so today it has run out. I litterally couldn't live without it now and need it back haha. But I have an NUS Extra card so would like to use this to get it for half pri...

  • Casual Listener
  •  Hey everyone. I got the offer of 3 months of premium for 99p back on Christmas day, so today it has run out. I litterally couldn't live without it now and need it back haha. But I have an...
  • MattSuda
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 132 Views
  • 1 replies
  • 0 likes

Acoount Help

So... Today my premium was due to expire and I wanted to renew it immediately. I did this then realised that I had subscribed on the account I don't use and the main account that I actually use. I can't access now and my playlist isn't public so I ca...

  • Newbie
  • ...an't access now and my playlist isn't public so I cannot just subscribe to it. I need access to this account and from them I can copy my playlist and subscriptions over onto my new one.
  • MattSuda
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 128 Views
  • 1 replies
  • 0 likes

Changing subscription status

Hi there, i m going to be a student again and i d like to change my subscription status. Does anyone know how to do this? Best regards, Carina

  • Newbie
  • Hi there,   i m going to be a student again and i d like to change my subscription status. Does anyone know how to do this?   Best regards, Carina
  • MattSuda
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 135 Views
  • 1 replies
  • 0 likes