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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • WhyNea
  • Newbie
  • 171382 Views
  • 185 replies
  • 13 likes
  • Account
    Free
  • 171382 Views
  • 185 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11319 Views
  • 6 replies
  • 11 likes
  • Security
  • 11319 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515388 Views
  • 986 replies
  • 112 likes
  • Account
  • 515388 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125907 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125907 Views
  • 74 replies
  • 12 likes

Solved!! No longer have spotify premium?

Hello!I've been a long time spotify user; I love the service. For the last year (or two) I've paid for premium service without any incident. Today, my account - online and in the app - suggests that I only have a free subscription. I've logged out an...

  • Newbie
  • Hello! I've been a long time spotify user; I love the service. For the last year (or two) I've paid for premium service without any incident. Today, my account - online and in the app - suggests t...
  • user-removed
  • Not applicable
  • 242 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 242 Views
  • 1 replies
  • 0 likes

Doubt limit of songs offline

Hi, I got a message on my smartphone saying "has alcanzado la cantidad máxima de canciones disponibles sin conexión" and that I must desactivate some lsit in order to keep downloading songs offline. Even tough I've read this thread https://community....

  • Music Fan
  • Hi, I got a message on my smartphone saying "has alcanzado la cantidad máxima de canciones disponibles sin conexión" and that I must desactivate some lsit in order to keep downloading songs offline. ...
  • 171 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
    Unlimited
  • 171 Views
  • 0 replies
  • 0 likes

My account got kicked off of Premium

I've had a premium account forever, but I just tried logging into Spotify and it says I have a free account. All of my playlists and music are gone. I just checked my Chase app and I was charged $9.99 on April 2nd. What the hell.

  • Newbie
  • I've had a premium account forever, but I just tried logging into Spotify and it says I have a free account.  All of my playlists and music are gone.  I just checked my Chase app and I was ...
  • Jnewman2543
  • Casual Listener
  • 845 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Subscription
    Unlimited
  • 845 Views
  • 5 replies
  • 0 likes

Unable to go back to premium

hello, recently i received a sudden email saying that my subscription to premium had been cancelled.i tried to upgrade back to premium and was not able to do it.the last attempt said that none of my valid credit cards were problematic. I would apprec...

  • Newbie
  • hello,    recently i received a sudden email saying that my subscription to premium had been cancelled. i tried to upgrade back to premium and was not able to do it. the last attempt sa...
  • ToolboxT
  • Roadie
  • 239 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 239 Views
  • 1 replies
  • 1 likes

Solved!! If I have no funds available in bank account, will my account automatically revert back to free?

I recently signed up for the spotify premium trial, and now as it's coming to an end, I deleted the iPhone app. However, now I can't remeber my login details or email in order to cancel my subscription. If there's no funds in my bank account, will my...

  • Casual Listener
  • I recently signed up for the spotify premium trial, and now as it's coming to an end, I deleted the iPhone app. However, now I can't remeber my login details or email in order to cancel my subscripti...
  • hannahmorgan31
  • Casual Listener
  • 5707 Views
  • 2 replies
  • 0 likes
  • 5707 Views
  • 2 replies
  • 0 likes

Trying to cancel Premium to change payment plan

Dear SpotifyI was trying to cancel my paypal paid subscription so i can move my premium subscription and pay it via a deal i got from my telecom provider (síminn in Iceland). But for some very distorted reason (im very furious now, trying not use pro...

  • Visitor
  • Dear Spotify I was trying to cancel my paypal paid subscription so i can move my premium subscription and pay it via a deal i got from my telecom provider (síminn in Iceland). But for some very dist...
  • Adam
  • Roadie
  • 455 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 455 Views
  • 3 replies
  • 0 likes

Solved!! Missing apps

I just did an update. Apps aren't listed on the left pane anymore. Did you move the apps somewhere weird? Are they gone forever? Did something go wrong just with mine?

  • Regular
  • I just did an update. Apps aren't listed on the left pane anymore. Did you move the apps somewhere weird? Are they gone forever? Did something go wrong just with mine?
  • cl0099
  • Newbie
  • 1058 Views
  • 6 replies
  • 1 likes
  • Free
  • 1058 Views
  • 6 replies
  • 1 likes

Premium account downgraded after using a voucher

Hi I've been a Spotify Premium user for years paying £9.99 a month with no problems at all. I was given a Spotify Voucher card by a friend for Christmas so thought I'd take advantage and use it to get 1 month free. However, when it expired, my accoun...

  • Casual Listener
  • Hi   I've been a Spotify Premium user for years paying £9.99 a month with no problems at all.   I was given a Spotify Voucher card by a friend for Christmas so thought I'd take advantag...
  • eddhudson
  • Casual Listener
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 192 Views
  • 1 replies
  • 0 likes

Why didn't I get a 48 hour trial

So I saw this 48 hour trial and I'm just confused because they say that you'll get this on the first day you log in on spotify using your device while I didn't get this on my first day. All I got is a 7 days trial and that's it. Can I still get my 48...

  • Newbie
  • So I saw this 48 hour trial and I'm just confused because they say that you'll get this on the first day you log in on spotify using your device while I didn't get this on my first day. All I got is ...
  • 173 Views
  • 0 replies
  • 0 likes
  • 173 Views
  • 0 replies
  • 0 likes

Solved!! Not letting me register NUS extra code?

It keeps coming up with 'Technical error'? I've been trying all evening now and it still doesn't work!

  • Newbie
  • It keeps coming up with 'Technical error'? I've been trying all evening now and it still doesn't work! 😞
  • smiffyuk
  • Casual Listener
  • 3104 Views
  • 23 replies
  • 3 likes
  • 3104 Views
  • 23 replies
  • 3 likes

ERROR when trying to add a decive password

i keep getting an error when trying to add a device password...... please fix

  • Newbie
  • i keep getting an error when trying to add a device password...... please fix
  • 145 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Subscription
    Unlimited
  • 145 Views
  • 0 replies
  • 0 likes

my account

Someone keeps using my account and I can't use it

  • Newbie
  • Someone keeps using my account and I can't use it
  • ErickRGuetta
  • Community Legend
  • 132 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 132 Views
  • 1 replies
  • 0 likes

Solved!! Playing on more than one device at same time

Hi there, Just wondering if someone can help me with this. Basically, me and my other half both use spotify premium throughout the day on seperate devices when at work. Problem is, only one device can be used online at a time which stops the other wo...

  • Newbie
  • Hi there,   Just wondering if someone can help me with this.   Basically, me and my other half both use spotify premium throughout the day on seperate devices when at work. Problem ...
  • FeeGunn
  • Newbie
  • 1229 Views
  • 2 replies
  • 0 likes
  • Premium
  • 1229 Views
  • 2 replies
  • 0 likes

Adding Facebook to a Non-Facebook Account

Hey guys, Quick question.. if I have a non spotify account with a custom username, then I link my personal facebook account to it. Will I lose my username? Will it then become my name?Also can non-facebook accounts change or add a profile picture? Th...

  • Casual Listener
  • Hey guys,   Quick question.. if I have a non spotify account with a custom username, then I link my personal facebook account to it. Will I lose my username? Will it then become my name? Al...
  • ashort15
  • Casual Listener
  • 192 Views
  • 3 replies
  • 0 likes
  • Account
  • 192 Views
  • 3 replies
  • 0 likes

Not on premium anymore

Hello, A couple of months ago i bought a lot of premium vouchers (bulk), applied them all a couple of months ago but since a week or so my spotify premium went to "Free" instead. While i had Spotify premium till 2016... What's going on?

  • Newbie
  • Hello,   A couple of months ago i bought a lot of premium vouchers (bulk), applied them all a couple of months ago but since a week or so my spotify premium went to "Free" instead. While i had...
  • atom1989
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 193 Views
  • 1 replies
  • 0 likes

Need other account linked to debit card deleted.

Hey,Created a separate account to my original one. I deleted the app off my phone and forgotten the email I used to create it. I know that it's linked to my debit card and I want to delete it. Any help would be appreciatedCheers

  • Newbie
  • Hey, Created a separate account to my original one. I deleted the app off my phone and forgotten the email I used to create it. I know that it's linked to my debit card and I want to delete it. Any ...
  • atom1989
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 177 Views
  • 1 replies
  • 0 likes

changing account/subscription

Hello,I have been using Spotify on my phone since yesterday for free and asked for the 7 day free skip song feature (I forgot what its called)For the past day, I have been listening to music without ads, free, and I cab switch between songs!What's th...

  • Newbie
  • Hello, I have been using Spotify on my phone since yesterday for free and asked for the 7 day free skip song feature (I forgot what its called) For the past day, I have been listening to music ...
  • atom1989
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • Free
    Subscription
  • 168 Views
  • 1 replies
  • 0 likes

Spotify account hacked

Hello, since monday I have troubles logging in on Spotify. I believe my account has been hacked because the emailaddress linked to this account has been changed as well. So I cannot recover my password.I used the support form to contact you about thi...

  • Visitor
  • Hello,   since monday I have troubles logging in on Spotify. I believe my account has been hacked because the emailaddress linked to this account has been changed as well. So I cannot recover ...
  • user-removed
  • Not applicable
  • 217 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 217 Views
  • 3 replies
  • 0 likes

Solved!! Premium to Vodafone deal

I've just cancelled my subscription which will end on 21st Apr so that I can sign up to the Vodafone free premium deal that I get with my phone. I cannot set up the vodafone subscription until my current one drops to Free. Will I lose my playlists an...

  • Newbie
  • I've just cancelled my subscription which will end on 21st Apr so that I can sign up to the Vodafone free premium deal that I get with my phone. I cannot set up the vodafone subscription until my cur...
  • atom1989
  • Community Legend
  • 382 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 382 Views
  • 1 replies
  • 0 likes

Solved!! I've LOST my Unlimited subscription

I upgraded to Premium recently to hear what the higher quality sound was like, and it wasn't a big enough difference to warrant the additional £5 so I cancelled expecting to be able to get my Unlimited subscription back and now CANNOT.I really hope y...

  • Casual Listener
  • I upgraded to Premium recently to hear what the higher quality sound was like, and it wasn't a big enough difference to warrant the additional £5 so I cancelled expecting to be able to get my Unlimit...
  • quinble
  • Newbie
  • 356 Views
  • 3 replies
  • 2 likes
  • Unlimited
  • 356 Views
  • 3 replies
  • 2 likes