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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83252 Views

29 replies

0 likes

  • 83252 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104204 Views

10 replies

3 likes

Account
Login
  • 104204 Views
  • 10 replies
  • 3 likes

change from premium to Student account

Hi, right now I am having a normal Premium spotify account, but I found out that there is a Student account wish saves me 5 Euros a month.Does someone knows how to change it? Because I want to keep my existing account and my playlists and don't want ...

Newbie

Hi,   right now I am having a normal Premium spotify account, but I found out that there is a Student account wish saves me 5 Euros a month. Does someone knows how to change it? Because I wan...

MattSuda

Spotify Star

349 Views

1 replies

1 likes

Subscription
  • 349 Views
  • 1 replies
  • 1 likes

Unidays Discount

I've had a unidays discount for a while but for the last few months I have been charged full price for my premium subsscription. Why has the discount stopped? I've contacted unidays and they have said it is a Spotify problem and nothing to do with th...

Newbie

I've had a unidays discount for a while but for the last few months I have been charged full price for my premium subsscription. Why has the discount stopped? I've contacted unidays and they have sai...

MattSuda

Spotify Star

323 Views

1 replies

0 likes

Premium
Subscription
  • 323 Views
  • 1 replies
  • 0 likes

Charged twice but only subscription ends in 1 month

I was charged twice on March 2nd, however unlike the FAQ my subscription shows that it will end on April 1. I have cancelled my premium membership for the time being, but I think I should either still get to use premium for until May 1, or be refunde...

Newbie

I was charged twice on March 2nd, however unlike the FAQ my subscription shows that it will end on April 1. I have cancelled my premium membership for the time being, but I think I should either stil...

meahtenoha

Spotify

237 Views

1 replies

0 likes

Account
Premium
Subscription
  • 237 Views
  • 1 replies
  • 0 likes

Premium Student Discount - double payment

Dear Support, at the beginning of the year, spotify offered a free 3 month premium time. That's why I started to use premium/spotify.After this time (I thought exactly 3 month), I wanted to change to spotify student premium. Unfortunately the 3 month...

Newbie

Dear Support,   at the beginning of the year, spotify offered a free 3 month premium time. That's why I started to use premium/spotify. After this time (I thought exactly 3 month), I wan...

meahtenoha

Spotify

649 Views

2 replies

0 likes

Account
Free
Premium
Subscription
  • 649 Views
  • 2 replies
  • 0 likes

Want to change from Premium to Student

Three months ago I signed up for a three month trial of Spotify Premium for $0.99, and it recently expired. I was billed $9.99 to my account, however, because I am a college student in the United States, I would like to apply the U.S. Student Discoun...

Newbie

Three months ago I signed up for a three month trial of Spotify Premium for $0.99, and it recently expired. I was billed $9.99 to my account, however, because I am a college student in the United Sta...

MattSuda

Spotify Star

778 Views

4 replies

0 likes

Account
Other
Premium
Subscription
  • 778 Views
  • 4 replies
  • 0 likes

Solved!! changing e-mail

I just sign with my FB accout can i change my e-mail adress

Casual Listener

I just sign with my FB accout can i change my e-mail adress

MattSuda

Spotify Star

633 Views

3 replies

0 likes

Account
  • 633 Views
  • 3 replies
  • 0 likes

Spotify streaming

I have paid for spotify premium yet my offline streaming doesn't work...help

Casual Listener

I have paid for spotify premium yet my offline streaming doesn't work...help

MattSuda

Spotify Star

472 Views

3 replies

0 likes

Premium
  • 472 Views
  • 3 replies
  • 0 likes

Spotify Student

Hi I am having issues signing up for Spotify student. I have gone through the steps many times and it did verify that I am a student but when I click to sign up it still says I would pay full price> Can anyone help me?

Newbie

Hi I am having issues signing up for Spotify student. I have gone through the steps many times and it did verify that I am a student but when I click to sign up it still says I would pay full price&g...

MattSuda

Spotify Star

661 Views

4 replies

0 likes

Premium
  • 661 Views
  • 4 replies
  • 0 likes

Cannot cancel my subscription

Hey I cannot cancel my subscribtion. The possibillity does not appear on the "Subscription" page as i says it should....? BRJesper

Newbie

Hey   I cannot cancel my subscribtion. The possibillity does not appear on the "Subscription" page as i says it should....?   BR Jesper

MattSuda

Spotify Star

293 Views

1 replies

0 likes

Subscription
  • 293 Views
  • 1 replies
  • 0 likes

Playlists not playing in order

I have Spotify premium and use it at work. I have created a few playlists but the songs do not play in order. I only see the option to shuffle tracks. How do you get the tracks to play in the order created?

Casual Listener

I have Spotify premium and use it at work.  I have created a few playlists but the songs do not play in order.  I only see the option to shuffle tracks.  How do you get the tracks to p...

MattSuda

Spotify Star

382 Views

1 replies

0 likes

Premium
  • 382 Views
  • 1 replies
  • 0 likes

Charged without warning

I joined Premium through a 3 month promo. After three months, Spotify quietly charged my card for the premium service. I reconginize it's my responsiblity to cancel before the trial is over, but it would have been nice to get an email reminder before...

Newbie

I joined Premium through a 3 month promo. After three months, Spotify quietly charged my card for the premium service. I reconginize it's my responsiblity to cancel before the trial is over, but it w...

meahtenoha

Spotify

440 Views

1 replies

0 likes

Subscription
  • 440 Views
  • 1 replies
  • 0 likes

Can't access my account anomore

Hi everibody actually when i try to login into my Spotify account using my user simonsy89 and password i get error of wrong login credential. So i tryied with the password reset but when i insert my email address that was also linked with my Spotify ...

Newbie

Hi everibody actually when i try to login into my Spotify account using my user simonsy89 and password i get error of wrong login credential. So i tryied with the password reset but when i insert my ...

MattSuda

Spotify Star

3280 Views

1 replies

0 likes

Login
Premium
Security
  • 3280 Views
  • 1 replies
  • 0 likes

Spotify keeps reactivating my Facebook, plus how to drag and rop playlists onto my desktop!?

hi, so this seems to be a common problem. I've deactivated my FB account only for it to be continually recatived everytime i log onto Spotify. I'll happily delete my existing Spotfiy premium account linked to my FB and start again but don't want to l...

Newbie

hi, so this seems to be a common problem.  I've deactivated my FB account only for it to be continually recatived everytime i log onto Spotify.  I'll happily delete my existing Spotfiy prem...

MattSuda

Spotify Star

481 Views

1 replies

0 likes

Windows
  • 481 Views
  • 1 replies
  • 0 likes

Delete account

how can i delete my account from spotify, like everything. So i could make a new account using the same email and stuff?

Newbie

how can i delete my account from spotify, like everything. So i could make a new account using the same email and stuff?

MattSuda

Spotify Star

321 Views

1 replies

0 likes

Account
Free
Security
  • 321 Views
  • 1 replies
  • 0 likes

Solved!! Free Trials

When I got up this morning, my Spotify had a banner on it when I opened it and said that my 30 day free trial was up, but I only had the 7 day trial. I tried to see if I could get the 30 day free trial and it said I could only get it if I put in my c...

Newbie

When I got up this morning, my Spotify had a banner on it when I opened it and said that my 30 day free trial was up, but I only had the 7 day trial. I tried to see if I could get the 30 day free tri...

MattSuda

Spotify Star

422 Views

1 replies

0 likes

Account
Free
  • 422 Views
  • 1 replies
  • 0 likes

Student discount issues

I am a high school student taking college classes. I also have accomodations to use music to help me focus when doing independant work. We are trying to get the student discount on my mom's paypal. It goes through the information, connects to paypal,...

Newbie

I am a high school student taking college classes. I also have accomodations to use music to help me focus when doing independant work. We are trying to get the student discount on my mom's paypal. I...

MattSuda

Spotify Star

332 Views

1 replies

0 likes

Premium
  • 332 Views
  • 1 replies
  • 0 likes

HELP! Cannot connect new account to Facebook

Hi guys. I was having an issue receiving a student discount, and was told to create an entirely new account. The new account is set up, I was charged on the new account, and Spotify will be "transferring over" all of my information. Now, I run into a...

Visitor

Hi guys. I was having an issue receiving a student discount, and was told to create an entirely new account. The new account is set up, I was charged on the new account, and Spotify will be "transfer...

MattSuda

Spotify Star

311 Views

1 replies

0 likes

Account
Premium
Subscription
  • 311 Views
  • 1 replies
  • 0 likes

Solved!! why i don't have spotify artist login password ? and ID ?!!

Can't any spotify mod help me ! pls i am lose here and plus im using Tunecore to upload my music can anyone because i wanna login to that account.

Newbie

        Can't any spotify mod help me ! pls i am lose here and plus im using Tunecore to upload my music can anyone because i wanna login to that account.

MattSuda

Spotify Star

1629 Views

1 replies

0 likes

Account
Login
  • 1629 Views
  • 1 replies
  • 0 likes

can't use my premium without Facebook?

I have a premium account that i pay for every month but as soon as i deleted my Facebook and logged in on Spotify it asks me to get premium to listen to my music?! It is my lists n everything but no premium even if I still pay for it?! Need my music!...

Visitor

I have a premium account that i pay for every month but as soon as i deleted my Facebook and logged in on Spotify it asks me to get premium to listen to my music?! It is my lists n everything but no ...

MattSuda

Spotify Star

318 Views

1 replies

0 likes

Premium
  • 318 Views
  • 1 replies
  • 0 likes

Getting US Student Discount

I am a student at UC Berkeley and am trying to upgrade to premium with the student discount price. When I follow this link https://www.spotify.com/us/student/ and click Get Premium, instead of prompting me with the questions for name/college it takes...

Casual Listener

I am a student at UC Berkeley and am trying to upgrade to premium with the student discount price. When I follow this link https://www.spotify.com/us/student/ and click Get Premium, instead of p...

MattSuda

Spotify Star

2775 Views

1 replies

0 likes

Account
Premium
  • 2775 Views
  • 1 replies
  • 0 likes