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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81377 Views

9 replies

2 likes

Account
Login
  • 81377 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

656241 Views

13 replies

4 likes

Account
  • 656241 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

737212 Views

18 replies

29 likes

  • 737212 Views
  • 18 replies
  • 29 likes

Keeping the student price while changing the account..

I changed my spotify account because I deaktivated my Facebook account. But now I am not able to use the student price anymore because my unidays acc is still connected to my old Facebook account.

Newbie

I changed my spotify account because I deaktivated my Facebook account. But now I am not able to use the student price anymore because my unidays acc is still connected to my old Facebook account.

MattSuda

Spotify Star

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes

numbers in my user name

Hi people! I signed with my facebook count but when i look inside of the spotify app i can see not my name... only a lot of numbers and not my name. Why? Thanks!

Visitor

Hi people! I signed with my facebook count but when i look inside of the spotify app i can see not my name... only a lot of numbers and not my name. Why? Thanks!

MattSuda

Spotify Star

235 Views

3 replies

0 likes

Account
  • 235 Views
  • 3 replies
  • 0 likes

Solved!! Cancellation Of Subscription

Hi, can you please cancel my Spotify Premium account ASAP, until I decide to renew it please? I have followed the instructions on your webpage however the links to cancel simply reload the same page I was on and I cannot progress. Thank you, Tamara.

Casual Listener

Hi, can you please cancel my Spotify Premium account ASAP, until I decide to renew it please? I have followed the instructions on your webpage however the links to cancel simply reload the same page ...

MattSuda

Spotify Star

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

Upgrade to Preimum (NUS) Problems

I dont seem to be able to upgrade to NUS premium. I entered in my nus details, proceeded to upgrade and then i am presented with ERROR upon the 2nd auth screen. I contacted Spotify who proceeded to copy paste me the general help, they appologised whe...

Regular

I dont seem to be able to upgrade to NUS premium. I entered in my nus details, proceeded to upgrade and then i am presented with ERROR upon the 2nd auth screen.   I contacted Spotify who pro...

battle4vn

Newbie

716 Views

12 replies

0 likes

Account
Login
Premium
Subscription
Unlimited
  • 716 Views
  • 12 replies
  • 0 likes

CANT LOG IT TELL ME IM IN A DIFERENT COUNTRY

I NEED HELP PLEACE WHEN I TRY TO LOG IN IT TELL ME IM IN A DIFERENT COUNTRY I LEAVE IN ST MAARTEN AND I DONT SEE NO IT NO WHERE CANT SOME 1 PLEACE HELP ME THANKS...

Newbie

I NEED HELP PLEACE WHEN I TRY TO LOG IN IT TELL ME IM IN A DIFERENT COUNTRY I LEAVE IN ST MAARTEN AND I DONT SEE NO  IT NO WHERE CANT  SOME 1 PLEACE HELP ME THANKS...

MattSuda

Spotify Star

216 Views

1 replies

0 likes

  • 216 Views
  • 1 replies
  • 0 likes

Solved!! denuncia

Estoy denuncian

Casual Listener

Estoy denuncian

huga1213

Newbie

2973 Views

16 replies

1 likes

Subscription
  • 2973 Views
  • 16 replies
  • 1 likes

Canceled Subscription

I canceled my spotify account in december, and yet I got charged again in Janurary, so I went through the process again in janurary to cancel it and yet I am still getting charged. I need you to remove my information from spotify, as this is becoming...

Newbie

I canceled my spotify account in december, and yet I got charged again in Janurary, so I went through the process again in janurary to cancel it and yet I am still getting charged.    I...

dinomight

Spotify Star

222 Views

1 replies

0 likes

  • 222 Views
  • 1 replies
  • 0 likes

someone else set up their account with my email address, unsubscribe doesnt work

So I have a Gmail account with a period in it. Someone else incorrectly set up an account with the same email, but without a period. I don't want spotify emailing me any more from their account, but the unsubscrive requires I log into their account. ...

Newbie

So I have a Gmail account with a period in it. Someone else incorrectly set up an account with the same email, but without a period. I don't want spotify emailing me any more from their account, but ...

dinomight

Spotify Star

712 Views

1 replies

0 likes

  • 712 Views
  • 1 replies
  • 0 likes

Cancelled free trial, now I want the student discount.

Hi, I recently finished up a free trial and cancelled it in order to not be charged $9.99. I wanted to get premium again, with the U.S. student discount, but I am unable to access it anymore. I already qualified for the discount in the past (a few mo...

Casual Listener

Hi,    I recently finished up a free trial and cancelled it in order to not be charged $9.99. I wanted to get premium again, with the U.S. student discount, but I am unable to access it a...

sunybubbatello

Newbie

1291 Views

5 replies

0 likes

Premium
Subscription
  • 1291 Views
  • 5 replies
  • 0 likes

Solved!! Question on Mobile vs Computer Upgrade

Hi, so I would like to get spotify premium. I used the trial on mobile and on the computer. When i went to get spotify premium on mobile, it said it would cost 13.99 a month. On the computer it is 9.99. Do I really have to pay both charges to get ful...

Newbie

Hi, so I would like to get spotify premium. I used the trial on mobile and on the computer. When i went to get spotify premium on mobile, it said it would cost 13.99 a month. On the computer it ...

MattSuda

Spotify Star

1045 Views

2 replies

0 likes

Account
Free
Premium
Subscription
Unlimited
  • 1045 Views
  • 2 replies
  • 0 likes

Cancellation Problem

I cancelled my premium subscription MONTHS AGO. But I kept getting charged for months I want my money back. I'M NOT OK WITH THE FACT THAT YOU GUYS DON'T HAVE A PHONE NUMBER TO CALL. THIS IS HORRIBLE. PLEASE FIX IMMEDIATELY,

Newbie

I cancelled my premium subscription MONTHS AGO. But I kept getting charged for months I want my money back.  I'M NOT OK WITH THE FACT THAT YOU GUYS DON'T HAVE A PHONE NUMBER TO CALL. THIS...

MattSuda

Spotify Star

286 Views

2 replies

0 likes

Account
  • 286 Views
  • 2 replies
  • 0 likes

Solved!! Credit Card fraud related to downloading Spotify & sync to my iphone 5

My bank alerted me to Credit Card fradulent charge this afternoon. Luckily, the charge was blocked and cancelled. I have not used my CC in a week, and the only new piece of software was Spotify downloaded from this site. Spotify asked me to connect m...

Casual Listener

My bank alerted me to Credit Card fradulent charge this afternoon. Luckily, the charge was blocked and cancelled. I have not used my CC in a week, and the only new piece of software was Spotify downl...

MattSuda

Spotify Star

1398 Views

4 replies

0 likes

Free
  • 1398 Views
  • 4 replies
  • 0 likes

Solved!! family plan

Is there a family plan?

Regular

Is there a family plan?

jcm4514

Regular

453 Views

2 replies

0 likes

Subscription
  • 453 Views
  • 2 replies
  • 0 likes

Unable to login

When i try to access using Facebook credentials i got a message saying that I can just use Spotify abroad for 14 days, what is that?. Then Increated an account using one of my emails but now it doesn't take my password. i

Casual Listener

When i try to access using Facebook credentials i got a message saying that I can just use Spotify abroad for 14 days, what is that?. Then Increated an account using one of my emails but now it doesn...

MattSuda

Spotify Star

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

Spotify abroad

Hi! I've been out travelling for 3 months now, and today when I tired to open Spotifyapp, I got logged out and when I tired to log in via Facebook, it says that I can't use my account abroad for mor than 14 days! Is that so? I have been able to use t...

Newbie

Hi! I've been out travelling for 3 months now, and today when I tired to open Spotifyapp, I got logged out and when I tired to log in via Facebook, it says that I can't use my account abroad for mo...

Taylor

Community Legend

325 Views

3 replies

0 likes

  • 325 Views
  • 3 replies
  • 0 likes

Problem with a premium code

Hello. I try to use a premium code that I won in a competition, buy it doesn't work. The messagge that appears is "Desgraciadamente, no es posible aplicar este código Premium a tu cuenta. Esto se debe probablemente a que ya tengas una suscripción Pre...

Regular

Hello. I try to use a premium code that I won in a competition, buy it doesn't work. The messagge that appears is "Desgraciadamente, no es posible aplicar este código Premium a tu cuenta. Esto se d...

Jordi

Community Legend

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

Solved!! Can't change country without changing bank details

Hi!I recently changed country and also changed from premium to free. Then I got this error that I had to change the country in my profile but I get the following error:"To change your profile country you'll need to update your payment details."It see...

Casual Listener

Hi! I recently changed country and also changed from premium to free. Then I got this error that I had to change the country in my profile but I get the following error: "To change your profile cou...

MattSuda

Spotify Star

476 Views

3 replies

0 likes

Account
  • 476 Views
  • 3 replies
  • 0 likes

Account Hacked! :(

Apparently my spotify account has been hacked, I can see the email has changed to some weird fakecxcxcxcx or soemthing @ hotmail. and password has been changed! What the hell should I do? and why didn't I get an email notifying me about the email cha...

Casual Listener

Apparently my spotify account has been hacked, I can see the email has changed to some weird fakecxcxcxcx or soemthing @ hotmail.  and password has been changed!    What the hell...

MattSuda

Spotify Star

407 Views

3 replies

0 likes

Account
Security
  • 407 Views
  • 3 replies
  • 0 likes

Can't play music offline

Extremely extremely extremely frustrated!!!!! Got Spotify premium about a month ago as did my 2 flat mates, theirs are working perfectly fine mines however isn't! I can't get my songs offline, we have tried numerous things and still nothing! Even wen...

Casual Listener

Extremely extremely extremely frustrated!!!!! Got Spotify premium about a month ago as did my 2 flat mates, theirs are working perfectly fine mines however isn't! I can't get my songs offline, we hav...

MattSuda

Spotify Star

384 Views

4 replies

0 likes

  • 384 Views
  • 4 replies
  • 0 likes

Can't get iphone to sync

I'm about to go on a big road trip and need to have my playlist on my iphone available offline, but the arrows are staying gray and it doesn't seem to be loading. Help ASAP would be much appreciated! Thank you!

Newbie

I'm about to go on a big road trip and need to have my playlist on my iphone available offline, but the arrows are staying gray and it doesn't seem to be loading. Help ASAP would be much appreciated!...

MattSuda

Spotify Star

228 Views

2 replies

0 likes

  • 228 Views
  • 2 replies
  • 0 likes