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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80354 Views

9 replies

2 likes

Account
Login
  • 80354 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653686 Views

13 replies

4 likes

Account
  • 653686 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734094 Views

18 replies

29 likes

  • 734094 Views
  • 18 replies
  • 29 likes

Solved!! how can I change my country settings?

Hi, can anybody tell me how to change to country settings in spotify free? I have just moved to France but it's impossible to change the country. Spotify tells me to change my country setting via facebook profile but when I do that nothing is happeni...

Newbie

Hi, can anybody tell me how to change to country settings in spotify free? I have just moved to France but it's impossible to change the country. Spotify tells me to change my country setting via fac...

MattSuda

Spotify Star

441 Views

2 replies

0 likes

  • 441 Views
  • 2 replies
  • 0 likes

problemi con account

Ho cambiato telefono e non riesco ad accedere al mio account dal nuovo telefono pago con Vodafone qualcuno saprebbe aiutarmi?

Casual Listener

Ho cambiato telefono e non riesco ad accedere al mio account dal nuovo telefono pago con Vodafone qualcuno saprebbe aiutarmi?

MattSuda

Spotify Star

367 Views

3 replies

0 likes

  • 367 Views
  • 3 replies
  • 0 likes

change inlog with Facebook to regular inlog.

I have a login for Spotify with my facebook account. I would rather change this for a login without facebook. How can I change this?

Casual Listener

I have a login for Spotify with my facebook account. I would rather change this for a login without facebook. How can I change this?

MattSuda

Spotify Star

427 Views

3 replies

0 likes

Account
  • 427 Views
  • 3 replies
  • 0 likes

NUS extra discount

I forgot to update my nus extra number on spotify in time, can I get a refund for the month I just paid.

Casual Listener

I forgot to update my nus extra number on spotify in time, can I get a refund for the month I just paid.

MattSuda

Spotify Star

415 Views

3 replies

0 likes

  • 415 Views
  • 3 replies
  • 0 likes

Spotify Student Discount

I'm having trouble getting the US student discount. Instead of asking for my college or anything like that, it takes me directly to the payment page where it says I'll be paying 9.99 per month. I've spent about an hour trying different methods to get...

Newbie

I'm having trouble getting the US student discount. Instead of asking for my college or anything like that, it takes me directly to the payment page where it says I'll be paying 9.99 per month. I've ...

MattSuda

Spotify Star

190 Views

1 replies

0 likes

  • 190 Views
  • 1 replies
  • 0 likes

Help Spotify isn't recognizing my username

I accidentally logged out and Spotify isn't recognizing my username. I logged back in with my Facebook and my music list is gone! Help!

Newbie

I accidentally logged out and Spotify isn't recognizing my username. I logged back in with my Facebook and my music list is gone! Help!

MattSuda

Spotify Star

229 Views

1 replies

0 likes

  • 229 Views
  • 1 replies
  • 0 likes

Missing Search Box

I've had a spotify account for over 2 years (Premium) and today I'm on the app on my phone and the search box has dissapeared. Nothing has changed since yesterday, when it was working perfectly. Now when I go to browse the only option I have is to lo...

Newbie

I've had a spotify account for over 2 years (Premium) and today I'm on the app on my phone and the search box has dissapeared. Nothing has changed since yesterday, when it was working perfectly. &n...

otti1

Casual Listener

1107 Views

2 replies

3 likes

Premium
  • 1107 Views
  • 2 replies
  • 3 likes

2 Accounts - 1 premium & 1 Free - Can only login to Free

Hi I seem to have two accounts - 1 old premium account and 1 free account. When I try to login with the pro account number it forces me to login using facebook. When I do this it then takes me to the free account. I'm thinking I may have somehow crea...

Casual Listener

Hi    I seem to have two accounts - 1 old premium account and 1 free account.  When I try to login with the pro account number it forces me to login using facebook. When I do thi...

MattSuda

Spotify Star

259 Views

2 replies

0 likes

  • 259 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Error code 404

I can't use spotify few months... But constantly getting money from my credit card. I can't facebook login. I click the facebook login button and i see this error from web browser-> "Spotify desktop client communication failed." and after this error ...

Newbie

I can't use spotify few months... But constantly getting money from my credit card. I can't facebook login. I click the facebook login button and i see this error from web browser-> "Spotify d...

onoffknapp

Regular

73494 Views

5 replies

0 likes

  • 73494 Views
  • 5 replies
  • 0 likes

3 month deal in December

When I upgraded to premium in December it was on the 3month free deal. i was charged the following month, why?

Newbie

When I upgraded to premium in December it was on the 3month free deal. i was charged the following month, why?                    ...

ErickRGuetta

Community Legend

214 Views

1 replies

0 likes

  • 214 Views
  • 1 replies
  • 0 likes

Double subscription

For reason I'm being charged for 2 subscriptions. I didn't subscribe twice. A few months ago a got a message that my subscription had run out, even though I was sure I had renewed it not long before. Your site provides such little info about my subsc...

Visitor

For reason I'm being charged for 2 subscriptions. I didn't subscribe twice. A few months ago a got a message that my subscription had run out, even though I was sure I had renewed it not long before....

ErickRGuetta

Community Legend

189 Views

1 replies

0 likes

Account
Premium
Subscription
  • 189 Views
  • 1 replies
  • 0 likes

Solved!! Student program payment error

Hey guys, i have 2 spotify accounts(both premium). One is mine and the other belongs to a friend of mine (he is not good with computers so i manage his account and payment stuff). About three months ago i "upgraded" my own account to a student level ...

Newbie

Hey guys, i have 2 spotify accounts(both premium). One is mine and the other belongs to a friend of mine (he is not good with computers so i manage his account and payment stuff). About three mon...

OviiiOne

Community Legend

520 Views

2 replies

0 likes

Account
Premium
Subscription
  • 520 Views
  • 2 replies
  • 0 likes

Upgrading Premium Account with NUS Extra, Will I have to make a new account?

Hello, I was wondering if I wanted to get the NUS Student discount for spotify, would I have to make a new account? Because when I click on the discount it still says £9.99 a month and if I can get the student discount it will help cause I have to pa...

Newbie

Hello,   I was wondering if I wanted to get the NUS Student discount for spotify, would I have to make a new account? Because when I click on the discount it still says £9.99 a month and if ...

OviiiOne

Community Legend

193 Views

1 replies

0 likes

Account
Subscription
  • 193 Views
  • 1 replies
  • 0 likes

desactivate Facebook - and now ?

I desactivated Facebook and now lost my Spotify Premium account access - what do I have to do ?

Newbie

I desactivated Facebook and now lost my Spotify Premium account access - what do I have to do ?

MichaelW

Community Legend

225 Views

1 replies

0 likes

  • 225 Views
  • 1 replies
  • 0 likes

I need my username as numbers.

Hi! I'm logged in through Facebook, but I need to know my username in the number form. Where can I find it? Roope

Newbie

Hi!   I'm logged in through Facebook, but I need to know my username in the number form. Where can I find it?   Roope

OviiiOne

Community Legend

216 Views

1 replies

0 likes

  • 216 Views
  • 1 replies
  • 0 likes

my account has been hacked!

Someone with an iPhone has hacked my account. I changed my facebook password and signed out of all devices. It turns out that you can log into the account with a facebook username/pass OR a spotify username/pass. They didn't have my facebook pass, th...

Newbie

Someone with an iPhone has hacked my account. I changed my facebook password and signed out of all devices. It turns out that you can log into the account with a facebook username/pass OR a spotify u...

Jordi

Community Legend

176 Views

1 replies

0 likes

Account
  • 176 Views
  • 1 replies
  • 0 likes

Solved!! NUS Extra Discount Trouble

Hi, I have previous trouble trying to get the code for my NUS Extra Student Discount. When I had to enter my password I was always met with the message 'This feature is unavailable. Please try again later' even after changing web browser. So, on the ...

Visitor

Hi,   I have previous trouble trying to get the code for my NUS Extra Student Discount. When I had to enter my password I was always met with the message 'This feature is unavailable. Please...

MattSuda

Spotify Star

296 Views

1 replies

0 likes

Account
Premium
Subscription
  • 296 Views
  • 1 replies
  • 0 likes

playlist reset

How do you reset the shuffle on the playlist? Playlist only seems to play my most recent added songs, and not the others i added in the beginning...so i hear the same songs over and over again...please help!

Newbie

How do you reset the shuffle on the playlist?  Playlist only seems to play my most recent added songs, and not the others i added in the beginning...so i hear the same songs over and over again....

Statsall

Casual Listener

21947 Views

2 replies

0 likes

  • 21947 Views
  • 2 replies
  • 0 likes

Pay from another bank account

How do I change the bank account from which the money each week is being drawn? Tried "Update account" but it didn't work. Thanks in advance!

Newbie

How do I change the bank account from which the money each week is being drawn? Tried "Update account" but it didn't work.   Thanks in advance!

MattSuda

Spotify Star

216 Views

1 replies

0 likes

  • 216 Views
  • 1 replies
  • 0 likes

family subscription plan

i signed up for the family plan and sent an email for the invite. The email was not received. How can I resend the invite email when you first create the family plan. Why is there no option for this?

Newbie

i signed up for the family plan and sent an email for the invite. The email was not received. How can I resend the invite email when you first create the family plan. Why is there no option for this?

MattSuda

Spotify Star

216 Views

2 replies

0 likes

  • 216 Views
  • 2 replies
  • 0 likes