Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • jacobburgo
  • Newbie
  • 306819 Views
  • 870 replies
  • 98 likes
  • Account
  • 306819 Views
  • 870 replies
  • 98 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1140331 Views
  • 119 replies
  • 107 likes
  • Account
  • 1140331 Views
  • 119 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maroryx
  • Visitor
  • 81395 Views
  • 64 replies
  • 9 likes
  • Account
    Login
    Premium
  • 81395 Views
  • 64 replies
  • 9 likes

Changing to Student Discount

I am signed up for premium right now and I want to switch to the student discount but it won't let me. How can I do that? Also when I try to cancel my premium subscription it says, "You do not currently have a payment provider connected to your accou...

  • Newbie
  • I am signed up for premium right now and I want to switch to the student discount but it won't let me. How can I do that? Also when I try to cancel my premium subscription it says, "You do not curren...
  • MattSuda
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Solved!! Cancelling Premim Subscripton

I recently subsribed to Premium (not through itunes) and am looking to cancel the subscription, but on the 'subscription' page, there is no cancel button. Other people with this problem subscribed through itunes, but as I did not I am not sure why I ...

  • Newbie
  • I recently subsribed to Premium (not through itunes) and am looking to cancel the subscription, but on the 'subscription' page, there is no cancel button. Other people with this problem subscribed th...
  • MattSuda
  • Spotify Star
  • 288 Views
  • 3 replies
  • 0 likes
  • 288 Views
  • 3 replies
  • 0 likes

My music was erased

Today i opned the spotify app in my android smartphone and i realised that all my playlist and albums was erased and i dont have idea why. I have a premiun user... my user is lamolejc. Please help me

  • Newbie
  • Today i opned the spotify app in my android smartphone and i realised that all my playlist and albums was erased and i dont have idea why. I have a premiun user... my user is lamolejc. Please help me
  • MattSuda
  • Spotify Star
  • 201 Views
  • 2 replies
  • 0 likes
  • 201 Views
  • 2 replies
  • 0 likes

I need help account

I try contact 2 times nobody helps me ... no answer i have a free account thats connect to my facebook i want to have delete this one so i can my premium account connect to my facebook hope someone help me

  • Newbie
  • I try contact 2 times nobody helps me ... no answer   i have a free account thats connect to my facebook i want to have delete this one so i can  my premium account connect to my facebo...
  • MattSuda
  • Spotify Star
  • 167 Views
  • 3 replies
  • 0 likes
  • Account
  • 167 Views
  • 3 replies
  • 0 likes

Solved!! Just started premium and not even had first payment taken from my account i want to cancel premium

I need help i signed up for spotify premium a few days ago and ive decided that i dont want it anymore but it wont let me cancel it

  • Casual Listener
  • I need help i signed up for spotify premium a few days ago and ive decided that i dont want it anymore but it wont let me cancel it
  • MattSuda
  • Spotify Star
  • 466 Views
  • 3 replies
  • 0 likes
  • 466 Views
  • 3 replies
  • 0 likes

NUS Extra Discount link not working?

Hi, I have a Spotify Premium account which I love, and pay for each much with Credit Card. I have just seen that I can get a 50% discount with my NUS Extra card. However when I follow a link to sign up for the discount (from either NUS Extra website ...

  • Visitor
  • Hi,   I have a Spotify Premium account which I love, and pay for each much with Credit Card. I have just seen that I can get a 50% discount with my NUS Extra card. However when I follow a li...
  • MattSuda
  • Spotify Star
  • 2913 Views
  • 2 replies
  • 1 likes
  • Account
    Subscription
  • 2913 Views
  • 2 replies
  • 1 likes

Solved!! How to downgrade from premium to unlimited?

Hello, How to downgrade from premium to unlimited? Does unlimited no longer exist? Country: Sweden Thanks.

  • Casual Listener
  • Hello,   How to downgrade from premium to unlimited? Does unlimited no longer exist?   Country: Sweden     Thanks.
  • MattSuda
  • Spotify Star
  • 596 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
    Unlimited
  • 596 Views
  • 3 replies
  • 0 likes

Remember Me Sign In feature not working

After one of the recent updates the remember me feature for my username stopped working. Although this is not a big deal it is somewhat annoying to retype my username ever time I sign on. I would think that something as simple as this (and also worki...

  • Casual Listener
  • After one of the recent updates the remember me feature for my username stopped working. Although this is not a big deal it is somewhat annoying to retype my username ever time I sign on. I would thi...
  • evanjrobins
  • Casual Listener
  • 909 Views
  • 2 replies
  • 0 likes
  • Login
  • 909 Views
  • 2 replies
  • 0 likes

Charged too much for student subscription

I applied and was accepted for the student discount a few months back, and i am still being charged the normal amount for premium. Whenever I click on the student discount page, it goes to my subscriptions and says i am still being charged $9.99 a mo...

  • Newbie
  • I applied and was accepted for the student discount a few months back, and i am still being charged the normal amount for premium. Whenever I click on the student discount page, it goes to my subscri...
  • James
  • Spotify
  • 4257 Views
  • 4 replies
  • 3 likes
  • 4257 Views
  • 4 replies
  • 3 likes

need to login twice? second login not accepted?

After logging in to Spotify on my PC with a Facebook login, Spotify loads in the background and then presents a window to login again, this time without the option to use facebook login. If I close the window spotify closes and is unusable. I've also...

  • Newbie
  • After logging in to Spotify on my PC with a Facebook login, Spotify loads in the background and then presents a window to login again, this time without the option to use facebook login. If I close t...
  • Peter__
  • Community Legend
  • 1050 Views
  • 1 replies
  • 0 likes
  • 1050 Views
  • 1 replies
  • 0 likes

SPOTIFY DELETED MY ACCOUNT AFTER DISCONNECTING FROM FACEBOOK

Spotify deleted my PREMIUM account after I disconnected from Facebook. They have continued to charge me. I am no longer able to access my old account and they have deleted my payment history, playlists, and all other account information. Is there any...

  • Newbie
  • Spotify deleted my PREMIUM account after I disconnected from Facebook. They have continued to charge me. I am no longer able to access my old account and they have deleted my payment history, playlis...
  • James
  • Spotify
  • 289 Views
  • 2 replies
  • 0 likes
  • 289 Views
  • 2 replies
  • 0 likes

Connecting spotify to another service from a facebook-joined account

I signed up for spotify with my facebook account and recently went premium. I want to use Spotify with my Dragon Assistant program, but it asks me to log in with a username and password, when I don't have these. What can I do?

  • Newbie
  • I signed up for spotify with my facebook account and recently went premium. I want to use Spotify with my Dragon Assistant program, but it asks me to log in with a username and password, when I don't...
  • OviiiOne
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Spotify not playing from my laptop

Hi, for some reason Spotify is not playing from my laptop. I press play and the track bar doesn't show any signs of moving. I'm paying for a premium account and am wondering why this is happening?

  • Newbie
  • Hi, for some reason Spotify is not playing from my laptop. I press play and the track bar doesn't show any signs of moving. I'm paying for a premium account and am wondering why this is happening?
  • OviiiOne
  • Community Legend
  • 1616 Views
  • 1 replies
  • 0 likes
  • 1616 Views
  • 1 replies
  • 0 likes

Charge confusion - not getting premium

I'm with Spotify France, and have a payments problem. The systems on one hand say I use card "x", and that it has expired, which it has. But I have been using anotjher card since Oct 2014 and have been billed every month on 21st, including for Januar...

  • Casual Listener
  • I'm with Spotify France, and have a payments problem.   The systems on one hand say I use card "x", and that it has expired, which it has. But I have been using anotjher card since Oct 2014 ...
  • OviiiOne
  • Community Legend
  • 168 Views
  • 3 replies
  • 0 likes
  • 168 Views
  • 3 replies
  • 0 likes

My Credit Card and Malaysia Account

Hello Spotify Community. I have registered on Spotify about 3 months ago, I used Malaysia account and everything went ok, after month of free trial I was charged for 15 MYR and Spotify worked perfectly, then I canceled my subscription for some time a...

  • Casual Listener
  • Hello Spotify Community.   I have registered on Spotify about 3 months ago, I used Malaysia account and everything went ok, after month of free trial I was charged for 15 MYR and Spotify wor...
  • Peter__
  • Community Legend
  • 749 Views
  • 3 replies
  • 0 likes
  • 749 Views
  • 3 replies
  • 0 likes

Subscription options

Hey ladies and gentlemen, so recently I wanted to go premium but I can't since the payment options are limited. Whenever I click on Premium my only way to pay is via Visa or Amex and since I don't have both of them I am pretty **bleep**ed up.. Could ...

  • Newbie
  • Hey ladies and gentlemen,   so recently I wanted to go premium but I can't since the payment options are limited. Whenever I click on Premium my only way to pay is via Visa or Amex and since...
  • Peter__
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 253 Views
  • 1 replies
  • 0 likes

Can't open spotify app on my Samsung s4

Hi there I have submitted a question about this via the feedback on the app on my phone but had no response. Every time I try to open my spotify premium it says app not available any and it won't open. I have tried uninstalling and reinstalling but i...

  • Newbie
  • Hi there I have submitted a question about this via the feedback on the app on my phone but had no response. Every time I try to open my spotify premium it says app not available any and it won't op...
  • Peter__
  • Community Legend
  • 441 Views
  • 1 replies
  • 0 likes
  • Other
  • 441 Views
  • 1 replies
  • 0 likes

Some conflict is erasing my iPod

I connected the iPod on my Macbook that was open Spotify. Added the iPod to Spotiy, but decided to manage music from iTunes. Manually filled the iPod via iTunes with my songs that are on my computer. On another day, was open Spotify and when plugged ...

  • Newbie
  • I connected the iPod on my Macbook that was open Spotify. Added the iPod to Spotiy, but decided to manage music from iTunes.   Manually filled the iPod via iTunes with my songs that are on m...
  • Peter__
  • Community Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Spotify Premium charge

Hi everyone, i purchased Spotify premium subscription around late december 2014 when it had 1 months + 2 free months ( i believe ). The purchase was made via PayPal. How do i know if i used the free trial before the charge begins ? And if i want to s...

  • Newbie
  • Hi everyone, i purchased Spotify premium subscription around late december 2014 when it had 1 months + 2 free months ( i believe ). The purchase was made via PayPal. How do i know if i used the free ...
  • Peter__
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 195 Views
  • 1 replies
  • 0 likes