Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Aboodi
  • Newbie
  • 245676 Views
  • 416 replies
  • 26 likes
  • Account
    Free
  • 245676 Views
  • 416 replies
  • 26 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12734 Views
  • 6 replies
  • 11 likes
  • Security
  • 12734 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 527433 Views
  • 989 replies
  • 113 likes
  • Account
  • 527433 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127733 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127733 Views
  • 74 replies
  • 12 likes

Couldn't log in from Facebook

Since last week when I updated spotify, it couldn't allow me to log in. I used my facebook account as my spotify account, but whenever I clicked log in from facebook, it directed me to facebook login page.I had no problem logged in my facebook, but t...

  • Casual Listener
  • Since last week when I updated spotify, it couldn't allow me to log in.  I used my facebook account as my spotify account, but whenever I clicked log in from facebook, it directed me to faceboo...
  • atom1989
  • Community Legend
  • 1209 Views
  • 7 replies
  • 0 likes
  • Login
  • 1209 Views
  • 7 replies
  • 0 likes

Error renewing subscription with the Student discount

I was on Premium for 3 months for 99 cents. It just expired and when I try to update my subscription to Premium with the Student discount it just takes me [to attached picture]. The other help suggestions tell me there should be more information here...

  • Newbie
  • I was on Premium for 3 months for 99 cents.  It just expired and when I try to update my subscription to Premium with the Student discount it just takes me [to attached picture].  The other...
  • ashana
  • Newbie
  • 184 Views
  • 1 replies
  • 0 likes
  • Premium
  • 184 Views
  • 1 replies
  • 0 likes

Solved!! Premium account hacked, please help!

My account has been hacked and the pass & email address have been changed. My account is "jfortier777" I have created this new account "jfortier777-therealone" to post to the forum because I cannot access my original. I have never shared my account w...

  • Visitor
  • My account has been hacked and the pass & email address have been changed.   My account is "jfortier777"  I have created this new account "jfortier777-therealone" to post to the forum...
  • user-removed
  • Not applicable
  • 806 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Security
  • 806 Views
  • 6 replies
  • 0 likes

Not receiving music in my Spotify Inbox

Hi Team, I am not receiving music in my spotify inbox. I have had a few people send me songs and they are not showing up. I have tried logging in and out of the web browser version and this is still not being picked up. Any ideas? Thanks!Nicole

  • Newbie
  • Hi Team,    I am not receiving music in my spotify inbox. I have had a few people send me songs and they are not showing up. I have tried logging in and out of the web browser version and...
  • Mattosaurus
  • Community Legend
  • 324 Views
  • 2 replies
  • 1 likes
  • Account
  • 324 Views
  • 2 replies
  • 1 likes

Bye-bye Spotify!

"Spotify is rolling out a new feature designed to get users to spam Twitter. The Tweet the Beat feature started appearing on the weekend, and it automatically displays a fullscreen pop-up ad for mobile Spotify users with pre-populated text and a butt...

  • Newbie
  • "Spotify is rolling out a new feature designed to get users to spam Twitter. The Tweet the Beat feature started appearing on the weekend, and it automatically displays a fullscreen pop-up ad for mobi...
  • AeroZ
  • Composer
  • 467 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 467 Views
  • 3 replies
  • 0 likes

Solved!! Premium Student Discount not working

I have been subscribed to spotify's student discount for some time now. The charge has been $4.99 a month, but this month (April) I was charged full price of $9.99. I am unclear of what to do as I can't find an email to contact someobody. Any help is...

  • Newbie
  • I have been subscribed to spotify's student discount for some time now.  The charge has been $4.99 a month, but this month (April) I was charged full price of $9.99.  I am unclear of what t...
  • atom1989
  • Community Legend
  • 337 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 337 Views
  • 1 replies
  • 0 likes

Page just refreshes when attempting to apply NUS student discount

Every time I input my NUS Extra card number and my date of birth, confirm that I accept the T&C's and Privacy Policy and then click 'Submit' literally all that sees to happen is that the page refreshes. I've called NUS to check that my card number is...

  • Visitor
  • Every time I input my NUS Extra card number and my date of birth, confirm that I accept the T&C's and Privacy Policy and then click 'Submit' literally all that sees to happen is that the page ref...
  • Pete
  • Roadie
  • 331 Views
  • 5 replies
  • 1 likes
  • Subscription
  • 331 Views
  • 5 replies
  • 1 likes

Solved!! [bug] "Your Premium subscription will end on 2015-04-08"...

...but it's 2015-04-10 and I have still Spotify Premium.I forgot to cancel subscription and I got mail that I should check payment data, because I didn't have money on my bank account. So I unsubcribed and this happend. My Spotify Account https://ope...

  • Casual Listener
  • ...but it's 2015-04-10 and I have still Spotify Premium. I forgot to cancel subscription and I got mail that I should check payment data, because I didn't have money on my bank account. So I unsubcr...
  • LazyCreature
  • Casual Listener
  • 618 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 618 Views
  • 4 replies
  • 0 likes

Can't change Country

I live in Spain but I am a uni student in the UK. My Spotify account is set in the UK and now that I am in Spain and try and login it says "Yoour country does not match the one set in your profile. To continue use, update your profile or upgrade your...

Screenshot 2015-04-12 23.45.24.png
  • Newbie
  • I live in Spain but I am a uni student in the UK. My Spotify account is set in the UK and now that I am in Spain and try and login it says "Yoour country does not match the one set in your profi...
  • Pete
  • Roadie
  • 232 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 232 Views
  • 1 replies
  • 0 likes

Change Country Settings

Hi There. I have moved to Hong Kong and it won't let me change my country as it is asking for a post code.Hong Kong doesn't have post codes.How do I get around this? Thanks

  • Newbie
  • Hi There.   I have moved to Hong Kong and it won't let me change my country as it is asking for a post code. Hong Kong doesn't have post codes. How do I get around this?   Thanks
  • Pete
  • Roadie
  • 205 Views
  • 2 replies
  • 0 likes
  • Account
  • 205 Views
  • 2 replies
  • 0 likes

Solved!! Lista Borrada al quitar offline

Hola ! Soy ryoga222 tenía dos listas offline en el movil "Ibizin" y "Gym" y se me han borrado al quitarlas del modo offline , me aparecen en escuchado recientemente pero soy incapaz de traspasarlas otra vez al perfil . Ayuda por favor

  • Casual Listener
  • Hola ! Soy ryoga222 tenía dos listas offline en el movil "Ibizin" y "Gym" y se me han borrado al quitarlas del modo offline , me aparecen en escuchado recientemente pero soy incapaz de traspasarlas o...
  • Ryoga222
  • Casual Listener
  • 399 Views
  • 2 replies
  • 0 likes
  • Other
  • 399 Views
  • 2 replies
  • 0 likes

My Premium Account won't update from FREE on iPhone app

I have logged out twice and re-installed twice, yet it still says free and plays ads. Can someone please sort this for me? Thankyou.

  • Casual Listener
  • I have logged out twice and re-installed twice, yet it still says free and plays ads. Can someone please sort this for me?   Thankyou.
  • henkvdhof
  • Newbie
  • 299 Views
  • 2 replies
  • 0 likes
  • Free
    Premium
  • 299 Views
  • 2 replies
  • 0 likes

Hey Spotify, WHEN are you going to stop the blatant Fraud on Ebay!?

Just one example http://www.ebay.co.uk/itm/Spotify-Premium-Account-12-Month-WORLDWIDE-LIFETIME-WARRANTY-QUICK-DELIVERY-/271831646784? They are selling an account to be shared for gods sake! I made you aware of how this was being done a few weeks ago ...

  • Roadie
  • Just one example     http://www.ebay.co.uk/itm/Spotify-Premium-Account-12-Month-WORLDWIDE-LIFETIME-WARRANTY-QUICK-DELIVERY-/271831646784?   They are selling an account to be ...
  • pcoventry76
  • Roadie
  • 1079 Views
  • 8 replies
  • 0 likes
  • Subscription
  • 1079 Views
  • 8 replies
  • 0 likes

Deleted my old facebook account linked to old Spotify

My previous Spotify account was made with my previous Facebook account. I vaguely remember buying a month of Premium but just assumed after I deleted my Facebook, that this Spotify subscription would just disapear (Not very bright haha). Now I've bee...

  • Casual Listener
  • My previous Spotify account was made with my previous Facebook account. I vaguely remember buying a month of Premium but just assumed after I deleted my Facebook, that this Spotify subscription would...
  • jessebb
  • Casual Listener
  • 478 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 478 Views
  • 2 replies
  • 0 likes

How to know if a song is in my playlists? shortcut?

I have a Huge playlist of more than 2,000 songs. Some times I would like to remove a song or change to another playlist without having to scroll all the way down with so many songs.Before the las software upride I would just tap on the album cover an...

  • Newbie
  • I have a Huge playlist of more than 2,000 songs. Some times I would like to remove a song or change to another playlist without having to scroll all the way down with so many songs. Before the las s...
  • MattSuda
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 192 Views
  • 1 replies
  • 0 likes

Spotify will not allow me to cancel my Premium Subscription.

Spotify will not allow me to cancel my Premium Subscroption account. I thought I cancelled it months ago. Please help.

  • Casual Listener
  • Spotify will not allow me to cancel my Premium Subscroption account. I thought I cancelled it months ago. Please help.
  • MattSuda
  • Spotify Star
  • 669 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 669 Views
  • 5 replies
  • 0 likes

Just Lost Playlists, messages, followers, following, everything

Hi!Just a few hours ago I added Spotify's Premium deal, 0.99€ for 3 months. After I make the logout so I could access premium my account was clean. My old account is still listed, I can see it in my friends accounts.The account is the same. There's o...

  • Casual Listener
  • Hi! Just a few hours ago I added Spotify's Premium deal, 0.99€ for 3 months. After I make the logout so I could access premium my account was clean. My old account is still listed, I can see it in...
  • MattSuda
  • Spotify Star
  • 354 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 354 Views
  • 5 replies
  • 0 likes

Cannot select mobile service provider

Unable to select MOBILE SERVICE PROVIDER in the dropdown. on https://www.spotify.com/ca-en/account/profile/ Using Google Chrome.Windows 7 PC 64 bit PS I Am able to select "Apple iPhone" in the Mobile Phone area above it.

  • Gig Goer
  • Unable to select MOBILE SERVICE PROVIDER in the dropdown.   on https://www.spotify.com/ca-en/account/profile/   Using Google Chrome. Windows 7 PC 64 bit   PS I Am able to s...
  • MattSuda
  • Spotify Star
  • 995 Views
  • 1 replies
  • 0 likes
  • Account
  • 995 Views
  • 1 replies
  • 0 likes

Unable to get student discount

I have tried to sign up for the student discount and it says that I am unable to get it because I have signed up for premium. I went to manually verify my student status and it went through then when I go back and try to sign up for the student disco...

  • Newbie
  • I have tried to sign up for the student discount and it says that I am unable to get it because I have signed up for premium. I went to manually verify my student status and it went through then when...
  • MattSuda
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 198 Views
  • 1 replies
  • 0 likes