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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88442 Views

9 replies

2 likes

Account
Login
  • 88442 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

747269 Views

13 replies

4 likes

Account
  • 747269 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

757143 Views

18 replies

29 likes

  • 757143 Views
  • 18 replies
  • 29 likes

Superuser Contribution Unable to login due to : Forgot email

PlanPremium DeviceIphone X My Question or IssueI forgot my email and I am unable to login. My email is not tied to any social account. The Spotify account linked to that email is a Premium account and I am getting charged on a monthly basis. I need t...

Visitor

Plan Premium   Device Iphone X   My Question or Issue I forgot my email and I am unable to login. My email is not tied to any social account. The Spotify account linked to that email...

Noah

Spotify Star

487 Views

1 replies

0 likes

Account
Premium
Subscription
  • 487 Views
  • 1 replies
  • 0 likes

Language and location settings

I'm Irish living in a Flemish/French speaking commune however all the podcasts and radio etc comes up in flemish which I don't speak. Obviously I want English speaking podcast suggestions. Is that to ask? If it can't be solved I'm off. Serious painPl...

Casual Listener

I'm Irish living in a Flemish/French speaking commune however all the podcasts and radio etc comes up in flemish which I don't speak. Obviously I want English speaking podcast suggestions. Is that to...

AdamDamon

Community Legend

906 Views

1 replies

3 likes

Account
Other
  • 906 Views
  • 1 replies
  • 3 likes

Superuser Contribution Spotify wont accept payment information for 3 month premium

PlanFreeCountryCanadaDevicePhone and PCOperating SystemAndriod, and Windows 10 My Question or IssueI registered for Spotify Premium a week ago and I want to try the 3 month free premium. I keep getting an error message "Something went wrong, Try agai...

Casual Listener

Plan Free Country Canada Device Phone and PC Operating System Andriod, and Windows 10   My Question or Issue I registered for Spotify Premium a week ago and I want to try the 3 month f...

rajputwarriot

Casual Listener

828 Views

5 replies

0 likes

Other
  • 828 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cant find my administrator login for family accounts... help.

I cannot log in as an administrator to change my Family accounts. Can anyone help? I don't remember which email address was used for the administrator Tried everything but don't get in .. My Question or Issue

Visitor

I cannot log in as an administrator to change my Family accounts. Can anyone help? I don't remember which email address was used for the administrator Tried everything but don't get in ..   M...

Ivan

Spotify Legend

417 Views

1 replies

0 likes

Account
  • 417 Views
  • 1 replies
  • 0 likes

Solved!! Cannot like songs, search, or make playlists on the web player or desktop app.

PlanFreeDeviceWindows PC (Chrome browser)Operating SystemWindows 10 My Question or IssueHi, So I have been struggling for a while, wanting to purchase spotify premium, but I am having some big issues with the web player (and similar for the desktop a...

Casual Listener

Plan Free Device Windows PC (Chrome browser) Operating System Windows 10   My Question or Issue Hi,   So I have been struggling for a while, wanting to purchase spotify premium, b...

mett139

Casual Listener

871 Views

1 replies

0 likes

Account
Other
  • 871 Views
  • 1 replies
  • 0 likes

Why is it called spotify family...

..when I can't add my family because we don't live at the same address? But I could move into a house with someone I've literally never met before and we could share a family account. It should really be called "Spotify Household". It's annoying. I w...

Newbie

..when I can't add my family because we don't live at the same address?   But I could move into a house with someone I've literally never met before and we could share a family account. &nbsp...

Billy-J

Spotify Star

836 Views

1 replies

0 likes

Account
  • 836 Views
  • 1 replies
  • 0 likes

Claiming artist profile issues

PlanFree/PremiumCountryUnited KingdomOperating SystemWindows 10My Question or IssueHiMy music came out on Spotify yesterday and I am trying to claim my artist profile, but I keep getting emails saying "we need more information to verify you own this ...

Casual Listener

Plan Free/Premium Country United Kingdom Operating System Windows 10 My Question or Issue Hi My music came out on Spotify yesterday and I am trying to claim my artist profile, but I keep gett...

user-removed

Not applicable

2027 Views

3 replies

0 likes

Other
  • 2027 Views
  • 3 replies
  • 0 likes

Solved!! Why is Spotify forcing me to buy premium?

One of my top heard albums, suddenly became a premium feature. All the songs are greyed out and if I search it, it says "You have discovered a premium feature". It gives an option "Find how to listen to this song" and then redirects you to the premiu...

Casual Listener

One of my top heard albums, suddenly became a premium feature. All the songs are greyed out and if I search it, it says "You have discovered a premium feature". It gives an option "Find how to listen...

Hadiseh

Visitor

21003 Views

9 replies

0 likes

Account
Other
Premium
Subscription
  • 21003 Views
  • 9 replies
  • 0 likes

El email asociado a mi cuenta esta eliminado

Mi cuenta fue creada a partir de facebook, pero el email asociado fue dado de baja. Quisiera saber si, en el caso de no tener acceso a mi facebook, mi cuenta se puede pasar al email que actualmente esta asociado a mi cuenta de facebook.

Newbie

Mi cuenta fue creada a partir de facebook, pero el email asociado fue dado de baja. Quisiera saber si, en el caso de no tener acceso a mi facebook, mi cuenta se puede pasar al email que actualmente e...

Luan

Spotify Star

507 Views

1 replies

0 likes

Account
  • 507 Views
  • 1 replies
  • 0 likes

Playstation 4 wrong account linked

I was linked to spotify on my old playstation account, however that account got banned and I want to link my spotify to my new account and it won't allow me to do so as it is still linked to the banned account. I cannot unlink this account as I canno...

Casual Listener

I was linked to spotify on my old playstation account, however that account got banned and I want to link my spotify to my new account and it won't allow me to do so as it is still linked to the bann...

Leon26

Casual Listener

1664 Views

2 replies

0 likes

Account
Login
  • 1664 Views
  • 2 replies
  • 0 likes

Merge my old email account with my new number account

Hai, I been using spotify for a while from a new account which was created using my number and i forgot that i had an account linked to my mail. I tried to link my mail address to the number account but it does not connect. I did also try to connect ...

Visitor

Hai, I been using spotify for a while from a new account which was created using my number and i forgot that i had an account linked to my mail. I tried to link my mail address to the number account ...

Emilia_8

Community Legend

1721 Views

1 replies

0 likes

Account
Free
Login
  • 1721 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Lost email

Hello, I had a Spotify account that I had been using for years and I wanted to make a new one so I did and have been using that one for the last year. Recently I accidentally logged out of my account and cannot remember the email or password I used f...

Casual Listener

Hello, I had a Spotify account that I had been using for years and I wanted to make a new one so I did and have been using that one for the last year. Recently I accidentally logged out of my account...

Peter

Spotify Legend

1222 Views

3 replies

0 likes

Account
Login
  • 1222 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Cannot edit profile at all

I didn't notice until now that my birthday information on my account was incorrect and I tried changing it but have absolutely no option to. I found an article (here and here) explaining that if I signed up with Facebook to just disconnect my Spotify...

Casual Listener

I didn't notice until now that my birthday information on my account was incorrect and I tried changing it but have absolutely no option to. I found an article (here and here) explaining that if...

Peter

Spotify Legend

1362 Views

3 replies

0 likes

Account
Other
Premium
Subscription
  • 1362 Views
  • 3 replies
  • 0 likes

Solved!! Logged out of all of the platforms and cant log in

I cant login even when i insert the right credentailsPlanFreeCountryRomaniaDeviceSamsung Galaxy J6+Operating SystemAndroid

Casual Listener

I cant login even when i insert the right credentails Plan Free Country Romania Device Samsung Galaxy J6+ Operating System Android  

cristi88

Casual Listener

1703 Views

6 replies

0 likes

Account
Login
  • 1703 Views
  • 6 replies
  • 0 likes

Solved!! Add existing Spotify accounts to premium family free trial

I just started a free family premium trail. I have 2 family members who have existing Spotify accounts. I would like to add them to my plan, and have them keep their settings and history etc. One is an individual account. The other is a student accou...

Casual Listener

I just started a free family premium trail. I have 2 family members who have existing Spotify accounts. I would like to add them to my plan, and have them keep their settings and history etc. One is ...

Billy-J

Spotify Star

3774 Views

3 replies

0 likes

Account
Free
Premium
  • 3774 Views
  • 3 replies
  • 0 likes

Pls Help !!

Hey guys I have Spotify premium a Long Time and I am very happy with it but for 2 days I randomly got logged out my account and I thought Mhh ok than I tried to log in again but I can’t than I tried to reset my password but I never get an Mail kann a...

Visitor

Hey guys I have Spotify premium a Long Time and I am very happy with it but for 2 days I randomly got logged out my account and I thought Mhh ok than I tried to log in again but I can’t than I tried ...

Billy-J

Spotify Star

481 Views

1 replies

0 likes

Account
  • 481 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I joined Spotify using Facebook and want to delete my Facebook, will my Spotify account be deleted?

I joined Spotify in 2013 using my Facebook login. I want to delete my Facebook account but I am concerned it will delete my Spotify account. I'd really prefer not to create a new account as I have 50+ playlists that have the year I discovered the son...

Casual Listener

I joined Spotify in 2013 using my Facebook login. I want to delete my Facebook account but I am concerned it will delete my Spotify account. I'd really prefer not to create a new account as I have 50...

Alex

Spotify Legend

55097 Views

10 replies

0 likes

Account
  • 55097 Views
  • 10 replies
  • 0 likes

Método de pagamento

Precisei cancelar o meu cartão de crédito, ficando apenas com meus cartões de débito, dessa forma, me foi solicitado a alteração do método de pagamento. Tentei realizar a mudança com os meus dois cartões, já que a primeira tentativa não houve êxito, ...

Visitor

Precisei cancelar o meu cartão de crédito, ficando apenas com meus cartões de débito, dessa forma, me foi solicitado a alteração do método de pagamento. Tentei realizar a mudança com os meus dois car...

Luan

Spotify Star

534 Views

1 replies

0 likes

Account
Premium
  • 534 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Música de determinado artista não reproduz em nenhum dispositivo

PlanFree/PremiumCountryBrasilDeviceSpotfy Web, Xiaomi 9, IpadOperating SystemWindows 10, Android 10, iOS 13 My Question or IssueA cerca de dois meses, não consigo reproduzir nenhuma música do Sum 41. Não funciona em nenhum dispositivo, web, celular, ...

Casual Listener

Plan Free/Premium Country Brasil Device Spotfy Web, Xiaomi 9, Ipad Operating System Windows 10, Android 10, iOS 13   My Question or Issue A cerca de dois meses, não consigo reproduzir ...

Dian

Spotify Legend

1963 Views

6 replies

0 likes

Premium
  • 1963 Views
  • 6 replies
  • 0 likes

Can't edit playlists OR follow other users?

I understand spotify is trying to force new features by removing some of their most important ones but is there any way to reverse these changes? I am so tired of not being able to edit or follow. Plan: premium Country: I have accounts in canada and ...

Casual Listener

I understand spotify is trying to force new features by removing some of their most important ones but is there any way to reverse these changes? I am so tired of not being able to edit or follow.&nb...

EthanS1

Community Legend

498 Views

1 replies

0 likes

Premium
  • 498 Views
  • 1 replies
  • 0 likes