Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 334 Views
  • 0 replies
  • 6 likes
  • Security
  • 334 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 437051 Views
  • 971 replies
  • 108 likes
  • Account
  • 437051 Views
  • 971 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1194513 Views
  • 119 replies
  • 116 likes
  • Account
  • 1194513 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106535 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106535 Views
  • 70 replies
  • 11 likes

change from premium to Student account

Hi, right now I am having a normal Premium spotify account, but I found out that there is a Student account wish saves me 5 Euros a month.Does someone knows how to change it? Because I want to keep my existing account and my playlists and don't want ...

  • Newbie
  • Hi,   right now I am having a normal Premium spotify account, but I found out that there is a Student account wish saves me 5 Euros a month. Does someone knows how to change it? Because I wan...
  • MattSuda
  • Spotify Star
  • 234 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 234 Views
  • 1 replies
  • 1 likes

Unidays Discount

I've had a unidays discount for a while but for the last few months I have been charged full price for my premium subsscription. Why has the discount stopped? I've contacted unidays and they have said it is a Spotify problem and nothing to do with th...

  • Newbie
  • I've had a unidays discount for a while but for the last few months I have been charged full price for my premium subsscription. Why has the discount stopped? I've contacted unidays and they have sai...
  • MattSuda
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 191 Views
  • 1 replies
  • 0 likes

Charged twice but only subscription ends in 1 month

I was charged twice on March 2nd, however unlike the FAQ my subscription shows that it will end on April 1. I have cancelled my premium membership for the time being, but I think I should either still get to use premium for until May 1, or be refunde...

  • Newbie
  • I was charged twice on March 2nd, however unlike the FAQ my subscription shows that it will end on April 1. I have cancelled my premium membership for the time being, but I think I should either stil...
  • meahtenoha
  • Spotify
  • 153 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 153 Views
  • 1 replies
  • 0 likes

Premium Student Discount - double payment

Dear Support, at the beginning of the year, spotify offered a free 3 month premium time. That's why I started to use premium/spotify.After this time (I thought exactly 3 month), I wanted to change to spotify student premium. Unfortunately the 3 month...

  • Newbie
  • Dear Support,   at the beginning of the year, spotify offered a free 3 month premium time. That's why I started to use premium/spotify. After this time (I thought exactly 3 month), I wan...
  • meahtenoha
  • Spotify
  • 382 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 382 Views
  • 2 replies
  • 0 likes

Solved!! Old Version Download? For Mac?

Hello all! I'm not enjoying this newest Spotify update. For the last update I had technical issues and I was able to redownload an old version of Spotify to avoid them. Does anyone know if an older version is still downloadable? I can't find a link t...

  • Casual Listener
  • Hello all!   I'm not enjoying this newest Spotify update. For the last update I had technical issues and I was able to redownload an old version of Spotify to avoid them. Does anyone know if...
  • brenta3
  • Casual Listener
  • 47427 Views
  • 7 replies
  • 2 likes
  • 47427 Views
  • 7 replies
  • 2 likes

Want to change from Premium to Student

Three months ago I signed up for a three month trial of Spotify Premium for $0.99, and it recently expired. I was billed $9.99 to my account, however, because I am a college student in the United States, I would like to apply the U.S. Student Discoun...

  • Newbie
  • Three months ago I signed up for a three month trial of Spotify Premium for $0.99, and it recently expired. I was billed $9.99 to my account, however, because I am a college student in the United Sta...
  • MattSuda
  • Spotify Star
  • 463 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 463 Views
  • 4 replies
  • 0 likes

Solved!! changing e-mail

I just sign with my FB accout can i change my e-mail adress

  • Casual Listener
  • I just sign with my FB accout can i change my e-mail adress
  • MattSuda
  • Spotify Star
  • 372 Views
  • 3 replies
  • 0 likes
  • Account
  • 372 Views
  • 3 replies
  • 0 likes

Spotify streaming

I have paid for spotify premium yet my offline streaming doesn't work...help

  • Casual Listener
  • I have paid for spotify premium yet my offline streaming doesn't work...help
  • MattSuda
  • Spotify Star
  • 257 Views
  • 3 replies
  • 0 likes
  • Premium
  • 257 Views
  • 3 replies
  • 0 likes

Spotify Student

Hi I am having issues signing up for Spotify student. I have gone through the steps many times and it did verify that I am a student but when I click to sign up it still says I would pay full price> Can anyone help me?

  • Newbie
  • Hi I am having issues signing up for Spotify student. I have gone through the steps many times and it did verify that I am a student but when I click to sign up it still says I would pay full price&g...
  • MattSuda
  • Spotify Star
  • 381 Views
  • 4 replies
  • 0 likes
  • Premium
  • 381 Views
  • 4 replies
  • 0 likes

Cannot cancel my subscription

Hey I cannot cancel my subscribtion. The possibillity does not appear on the "Subscription" page as i says it should....? BRJesper

  • Newbie
  • Hey   I cannot cancel my subscribtion. The possibillity does not appear on the "Subscription" page as i says it should....?   BR Jesper
  • MattSuda
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 183 Views
  • 1 replies
  • 0 likes

Playlists not playing in order

I have Spotify premium and use it at work. I have created a few playlists but the songs do not play in order. I only see the option to shuffle tracks. How do you get the tracks to play in the order created?

  • Casual Listener
  • I have Spotify premium and use it at work.  I have created a few playlists but the songs do not play in order.  I only see the option to shuffle tracks.  How do you get the tracks to p...
  • MattSuda
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • Premium
  • 259 Views
  • 1 replies
  • 0 likes

Charged without warning

I joined Premium through a 3 month promo. After three months, Spotify quietly charged my card for the premium service. I reconginize it's my responsiblity to cancel before the trial is over, but it would have been nice to get an email reminder before...

  • Newbie
  • I joined Premium through a 3 month promo. After three months, Spotify quietly charged my card for the premium service. I reconginize it's my responsiblity to cancel before the trial is over, but it w...
  • meahtenoha
  • Spotify
  • 268 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 268 Views
  • 1 replies
  • 0 likes

Can't access my account anomore

Hi everibody actually when i try to login into my Spotify account using my user simonsy89 and password i get error of wrong login credential. So i tryied with the password reset but when i insert my email address that was also linked with my Spotify ...

  • Newbie
  • Hi everibody actually when i try to login into my Spotify account using my user simonsy89 and password i get error of wrong login credential. So i tryied with the password reset but when i insert my ...
  • MattSuda
  • Spotify Star
  • 3077 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
    Security
  • 3077 Views
  • 1 replies
  • 0 likes

Spotify keeps reactivating my Facebook, plus how to drag and rop playlists onto my desktop!?

hi, so this seems to be a common problem. I've deactivated my FB account only for it to be continually recatived everytime i log onto Spotify. I'll happily delete my existing Spotfiy premium account linked to my FB and start again but don't want to l...

  • Newbie
  • hi, so this seems to be a common problem.  I've deactivated my FB account only for it to be continually recatived everytime i log onto Spotify.  I'll happily delete my existing Spotfiy prem...
  • MattSuda
  • Spotify Star
  • 321 Views
  • 1 replies
  • 0 likes
  • Windows
  • 321 Views
  • 1 replies
  • 0 likes

Delete account

how can i delete my account from spotify, like everything. So i could make a new account using the same email and stuff?

  • Newbie
  • how can i delete my account from spotify, like everything. So i could make a new account using the same email and stuff?
  • MattSuda
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Security
  • 237 Views
  • 1 replies
  • 0 likes

Solved!! Free Trials

When I got up this morning, my Spotify had a banner on it when I opened it and said that my 30 day free trial was up, but I only had the 7 day trial. I tried to see if I could get the 30 day free trial and it said I could only get it if I put in my c...

  • Newbie
  • When I got up this morning, my Spotify had a banner on it when I opened it and said that my 30 day free trial was up, but I only had the 7 day trial. I tried to see if I could get the 30 day free tri...
  • MattSuda
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 265 Views
  • 1 replies
  • 0 likes

Student discount issues

I am a high school student taking college classes. I also have accomodations to use music to help me focus when doing independant work. We are trying to get the student discount on my mom's paypal. It goes through the information, connects to paypal,...

  • Newbie
  • I am a high school student taking college classes. I also have accomodations to use music to help me focus when doing independant work. We are trying to get the student discount on my mom's paypal. I...
  • MattSuda
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • Premium
  • 206 Views
  • 1 replies
  • 0 likes

HELP! Cannot connect new account to Facebook

Hi guys. I was having an issue receiving a student discount, and was told to create an entirely new account. The new account is set up, I was charged on the new account, and Spotify will be "transferring over" all of my information. Now, I run into a...

  • Visitor
  • Hi guys. I was having an issue receiving a student discount, and was told to create an entirely new account. The new account is set up, I was charged on the new account, and Spotify will be "transfer...
  • MattSuda
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 207 Views
  • 1 replies
  • 0 likes

Solved!! why i don't have spotify artist login password ? and ID ?!!

Can't any spotify mod help me ! pls i am lose here and plus im using Tunecore to upload my music can anyone because i wanna login to that account.

Untitled.png
  • Newbie
  •         Can't any spotify mod help me ! pls i am lose here and plus im using Tunecore to upload my music can anyone because i wanna login to that account.
  • MattSuda
  • Spotify Star
  • 1421 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 1421 Views
  • 1 replies
  • 0 likes

can't use my premium without Facebook?

I have a premium account that i pay for every month but as soon as i deleted my Facebook and logged in on Spotify it asks me to get premium to listen to my music?! It is my lists n everything but no premium even if I still pay for it?! Need my music!...

  • Visitor
  • I have a premium account that i pay for every month but as soon as i deleted my Facebook and logged in on Spotify it asks me to get premium to listen to my music?! It is my lists n everything but no ...
  • MattSuda
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • Premium
  • 186 Views
  • 1 replies
  • 0 likes