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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

290605 Views

529 replies

34 likes

Account
Free
  • 290605 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13676 Views

6 replies

11 likes

Security
  • 13676 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541032 Views

990 replies

114 likes

Account
  • 541032 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129655 Views

74 replies

12 likes

Account
Login
Premium
  • 129655 Views
  • 74 replies
  • 12 likes

Solved!! Personal music appearances

Hi, As I said, my personal music in Spotify appears sometimes two or three times without any reasons Someone can help? Regards

Casual Listener

Hi,   As I said, my personal music in Spotify appears sometimes two or three times without any reasons   Someone can help?   Regards

mickael

Casual Listener

320 Views

4 replies

0 likes

Account
  • 320 Views
  • 4 replies
  • 0 likes

Bug in followers count

Hey,Keep getting notifications hours after people follow my playlist. People also told me that when they press follow, the number of followers don't increase.

Casual Listener

Hey, Keep getting notifications hours after people follow my playlist. People also told me that when they press follow, the number of followers don't increase.

GuiguiF

Regular

310 Views

1 replies

1 likes

  • 310 Views
  • 1 replies
  • 1 likes

HELP! I CANNOT ACCESS MY ACCOUNT BECAUSE I MOVED TO ANOTHER COUNTRY

I recently got a notification saying that I passed the alloted number of days allowed to use my free user account in another countryI recently moved to Canada from California, USA and didnt realized to change my country in the profile. When I finally...

Newbie

I recently got a notification saying that I passed the alloted number of days allowed to use my free user account in another country I recently moved to Canada from California, USA and didnt reali...

atom1989

Community Legend

331 Views

1 replies

0 likes

Windows
  • 331 Views
  • 1 replies
  • 0 likes

Account hacked?

When I log in using my iphone app through facebook, it takes me to an account that is completely blank. All my playlists are gone, my saved songs are gone, all the people I follow are gone. It doesn't have my name, just username XXXXX.Then, when I us...

Casual Listener

When I log in using my iphone app through facebook, it takes me to an account that is completely blank.  All my playlists are gone, my saved songs are gone, all the people I follow are gone. &nb...

Pricilla

Spotify

1158 Views

8 replies

0 likes

Account
Login
Security
  • 1158 Views
  • 8 replies
  • 0 likes

Paying for Premium but only getting Free

Hi, I have been paying for spotify premium but only getting the free version. I have signed out and uninstalled the program on my phone and computer but it still says I just have spotify free. I can't figure out where to go to just cancel the payment...

Newbie

Hi,   I have been paying for spotify premium but only getting the free version.  I have signed out and uninstalled the program on my phone and computer but it still says I just have spoti...

atom1989

Community Legend

358 Views

1 replies

0 likes

Free
Premium
Subscription
  • 358 Views
  • 1 replies
  • 0 likes

Having a bad experience so far - details inside

The app is great but the site is all sorts of messed up I'm having issues with the service, this is how things took place.1)downloaded and clicked on the 7day trial the app offered me.(android)2)Went to the website to get the 30 days trial with a C/C...

Visitor

The app is great but the site is all sorts of messed up   I'm having issues with the service, this is how things took place. 1)downloaded and clicked on the 7day trial the app offered me.(a...

Pricilla

Spotify

189 Views

1 replies

0 likes

Subscription
  • 189 Views
  • 1 replies
  • 0 likes

Paying for premium but only have access to free account

My son and I share spotify. On Saturday we lost all premium features. Can't log in from phone and desktop app states I'm using free version. What is going on? This has worked smoothly since we started and all of a sudden we have an issue.

Casual Listener

My son and I share spotify. On Saturday we lost all premium features. Can't log in from phone and desktop app states I'm using free version. What is going on? This has worked smoothly since we starte...

petelow

Casual Listener

209 Views

2 replies

0 likes

Premium
Subscription
  • 209 Views
  • 2 replies
  • 0 likes

Music stops playing.

Hi there spotify community. Since november 2014 i've got this weird problem going on on my paid spotify account. let me tell you all about it: So here's me and the missus, just laying on the couch and then suddenly BAM! Spotify starts playing some av...

Casual Listener

Hi there spotify community.   Since november 2014 i've got this weird problem going on on my paid spotify account. let me tell you all about it:   So here's me and the missus, just layi...

Pricilla

Spotify

805 Views

2 replies

0 likes

Account
Security
  • 805 Views
  • 2 replies
  • 0 likes

Refund

I was subscribed for free subscription and suddenly from my bank account was taken 7euros , forgot to cancel subscription and I want to get my money back can i get it?

Newbie

I was subscribed for free subscription and suddenly from my bank account was taken 7euros , forgot to cancel subscription and I want to get my money back can i get it?

atom1989

Community Legend

233 Views

1 replies

0 likes

Account
Free
Premium
Subscription
Unlimited
  • 233 Views
  • 1 replies
  • 0 likes

Songs are not available though I have a premium account

Dear Spotify, I have already experienced so many problems with your service over the past year and this is just another problem.I am paying money for a service I can hardly ever use properly, this is just another added frustration. I can't play certa...

Music Fan

Dear Spotify, I have already experienced so many problems with your service over the past year and this is just another problem. I am paying money for a service I can hardly ever use properly, this ...

Thierrydriessen

Music Fan

836 Views

4 replies

0 likes

Account
Other
Premium
Subscription
  • 836 Views
  • 4 replies
  • 0 likes

Miscommunication Between Spotify to PayPal and PayPal to Bank

Hi, I had tried the 3 months for 99 cents a month deal about 3 months ago. I enjoyed my service, but I decided I wouldn't use it enough for $10 a month, so I cancelled it (or so I thought) about 3 days before my service renewed. I did it on my phone,...

Regular

Hi, I had tried the 3 months for 99 cents a month deal about 3 months ago.  I enjoyed my service, but I decided I wouldn't use it enough for $10 a month, so I cancelled it (or so I thought) abou...

Pricilla

Spotify

704 Views

5 replies

0 likes

Account
Premium
Subscription
  • 704 Views
  • 5 replies
  • 0 likes

Lost my access to Spotify Facebook Account after creating new account

Hi there. I originally had a Spotify account created through Facebook (Steph McEachen). I have now created a new account (stephmichelle123) directly through Spotify as I wanted an account not permanently connected to Facebook. I did however want to f...

Newbie

Hi there. I originally had a Spotify account created through Facebook (Steph McEachen). I have now created a new account (stephmichelle123) directly through Spotify as I wanted an account not pe...

Pricilla

Spotify

265 Views

1 replies

0 likes

Account
Login
  • 265 Views
  • 1 replies
  • 0 likes

I am stuck on Premium without paying

Hi! I just wanted to let Spotify know that I purchased a three-month Spotify subscription in December, but it is still working for me and I didn't have to pay yet. It is still fully functional, there are no ads, etc. I just wanted to let you know so ...

Casual Listener

Hi! I just wanted to let Spotify know that I purchased a three-month Spotify subscription in December, but it is still working for me and I didn't have to pay yet. It is still fully functional, there...

Pricilla

Spotify

3545 Views

16 replies

0 likes

Premium
  • 3545 Views
  • 16 replies
  • 0 likes

Premium dropped to free!

Hi,I am a premium user and have always used the pre-paid way to get Spotify. I have plenty of time left as a premium (more than 1 year) but for some reason I am a free user. I now have to listen to stupid commercials and I can only shuffle music. I a...

Casual Listener

Hi, I am a premium user and have always used the pre-paid way to get Spotify. I have plenty of time left as a premium (more than 1 year) but for some reason I am a free user. I now have to listen ...

MattSuda

Spotify Star

245 Views

3 replies

0 likes

Subscription
  • 245 Views
  • 3 replies
  • 0 likes

premium stopped working

Hi,Since a couple of days i have been on the free version of spotify but i should still have premium. How do i fix this cause its very annoying.

Newbie

Hi, Since a couple of days i have been on the free version of spotify but i should still have premium. How do i fix this cause its very annoying.

MattSuda

Spotify Star

160 Views

1 replies

0 likes

Premium
  • 160 Views
  • 1 replies
  • 0 likes

Being charged THREE times for my free account

I have sent three e-mails to the Spotify support and have read through these forums with issues concerning my account. I have not received any replies to these requests. I have check my bank statement and have been charged THREE times for spotify pre...

Visitor

I have sent three e-mails to the Spotify support and have read through these forums with issues concerning my account. I have not received any replies to these requests. I have check my bank statemen...

Pricilla

Spotify

898 Views

12 replies

0 likes

Account
Premium
Subscription
  • 898 Views
  • 12 replies
  • 0 likes

Can't pay for a few days - PLEASE HELP

I had to block my credit card right before the end of March, so i can't pay with the current information, and i'm afraid my premium will get removed (and my downloads wiped?), and i just want to know how long it will take before it gets cancelled. It...

Newbie

I had to block my credit card right before the end of March, so i can't pay with the current information, and i'm afraid my premium will get removed (and my downloads wiped?), and i just want to know...

MattSuda

Spotify Star

158 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 158 Views
  • 1 replies
  • 0 likes

Cancelled premium yesterday and cancelled completely

So basically I was on a free trial and forgot to cancel my subscription so have been charged £9.99. I realise this is my mistake and that's fine however I cancelled my subscription to stop this from happening again believing that I will remain on pre...

Newbie

So basically I was on a free trial and forgot to cancel my subscription so have been charged £9.99. I realise this is my mistake and that's fine however I cancelled my subscription to stop this from ...

MattSuda

Spotify Star

148 Views

1 replies

0 likes

Account
Premium
Subscription
  • 148 Views
  • 1 replies
  • 0 likes

Student discount Germany

Hi!I am a German student and have cancelled my regular spotify premium to get the student discount, 4,99€ per month.I have registered at UNIDAYS and have followed all the instructions to get the discount but whenever I try to start the new spotify pr...

Casual Listener

Hi! I am a German student and have cancelled my regular spotify premium to get the student discount, 4,99€ per month. I have registered at UNIDAYS and have followed all the instructions to get the ...

MattSuda

Spotify Star

331 Views

1 replies

0 likes

Other
Premium
  • 331 Views
  • 1 replies
  • 0 likes

Cancelled Premium while ago, Charged twice

Hello, a long time ago i got the premium trial (or maybe i paid? Don't remember) but i realized i could just download the songs i wanted to listen to. So i cancelled I haven't checked my paypal till today but i've been charged twice since i cancelled...

Casual Listener

Hello, a long time ago i got the premium trial (or maybe i paid? Don't remember) but i realized i could just download the songs i wanted to listen to. So i cancelled   I haven't checked my pay...

MattSuda

Spotify Star

164 Views

2 replies

0 likes

Account
Subscription
  • 164 Views
  • 2 replies
  • 0 likes