Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421860 Views
  • 965 replies
  • 108 likes
  • Account
  • 421860 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186700 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186700 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103522 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103522 Views
  • 69 replies
  • 10 likes

Support did not read my email and responded with a stock message

I sent a message to the support email as follows: I am having trouble changing my premium subscription to the student discount. I have tried to follow the FAQ steps under "Can I get the US student discount if I have Premium?", however when I go throu...

  • Newbie
  • I sent a message to the support email as follows:                        I am having trouble changing my premium subscription to the stud...
  • MattSuda
  • Spotify Star
  • 311 Views
  • 1 replies
  • 1 likes
  • Premium
    Subscription
  • 311 Views
  • 1 replies
  • 1 likes

you disappoint me Spotify

I cannot believe how badly Spotify treats it's premium customers.Here's the sequence of events. 1. Without warning, I couldn't log in to Spotify on Sunday, March 15th even though I was a premium subscriber. Key point no warning. 2. When I checked the...

  • Casual Listener
  • I cannot believe how badly Spotify treats it's premium customers. Here's the sequence of events.    1. Without warning, I couldn't log in to Spotify on Sunday, March 15th even though I wa...
  • MattSuda
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 232 Views
  • 1 replies
  • 0 likes

Verified as student, but cannot access Student Plan page

I successfully confirmed my status as a student and the page says "You may now access the exclusive student pricing at Spotify. Please click here to be directed back to Spotify to access your offer." However, when I "click here" it sends me to my Acc...

  • Visitor
  • I successfully confirmed my status as a student and the page says "You may now access the exclusive student pricing at Spotify. Please click here to be directed back to Spotify to access your offer."...
  • user-removed
  • Not applicable
  • 232 Views
  • 2 replies
  • 1 likes
  • Account
    Premium
  • 232 Views
  • 2 replies
  • 1 likes

Solved!! Lost Stared Songs!!!

Was working and windows said spotify stopped responding adn to wait or close it out when i closed it out and went back it lost ALL my starred songs. I need to recvoer them can you please help? The recovered playlist option does not work it is my main...

  • Music Fan
  • Was working and windows said spotify stopped responding adn to wait or close it out when i closed it out and went back it lost ALL my starred songs. I need to recvoer them can you please help? The re...
  • Nashblackcat
  • Music Fan
  • 321 Views
  • 2 replies
  • 0 likes
  • Account
  • 321 Views
  • 2 replies
  • 0 likes

Getting ads even though I have premium

Hi! I was charged for my Spotify premium account March 1st. I decided to downgrade as I wasn't driving as much anymore. I was told I had one more month of preimum services left since I had paid for it. It's only the 16th, and for the past three days,...

  • Casual Listener
  • Hi!    I was charged for my Spotify premium account March 1st. I decided to downgrade as I wasn't driving as much anymore. I was told I had one more month of preimum services left since I...
  • pri9ram
  • Casual Listener
  • 268 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 268 Views
  • 2 replies
  • 0 likes

I want to deactivate my FB account, but I don't want to lose my Spotify access. Help!

If I've been using my FB login for Spotify, how can I split the accounts? I want to deactivate my FB account, but I don't want to lose my Spotify premium or playlists. Thanks!

  • Newbie
  • If I've been using my FB login for Spotify, how can I split the accounts? I want to deactivate my FB account, but I don't want to lose my Spotify premium or playlists. Thanks!
  • ErickRGuetta
  • Community Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 272 Views
  • 1 replies
  • 0 likes

Discover function - How long for it to work?

Hi everyone,I am a spotify premium user for over 2 weeks now but the discover function is still not working. It still tells me to browse playlists so that It can make recommendations but I have been listening to playlists each day since I subscribed....

  • Casual Listener
  • Hi everyone, I am a spotify premium user for over 2 weeks now but the discover function is still not working. It still tells me to browse playlists so that It can make recommendations but I have b...
  • L9u9i9s
  • Casual Listener
  • 376 Views
  • 2 replies
  • 0 likes
  • Premium
  • 376 Views
  • 2 replies
  • 0 likes

Solved!! Need Help from Spotify: Copy all playlists to another account

Hi, I have a Spotify Premium account for a while. I got a Spotifypremium account for free with my KPN cell phone. Can you guys/girls just copy all playlists from the old account to the new account? I intend to keep using the old account as well , b...

  • Casual Listener
  • Hi,   I have a Spotify Premium account for a while. <email removed>   I got a Spotifypremium account for free with my KPN cell phone. <email removed>   Can ...
  • MichaelR
  • Casual Listener
  • 466 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 466 Views
  • 3 replies
  • 0 likes

Solved!! My Christmas premium just ended. Spotify won't let me sign up for the student discount. Help?

I added my .edu email to my facebook, as I signed up through FB. But it still won't let me do the student discount. Ideas?

  • Casual Listener
  • I added my .edu email to my facebook, as I signed up through FB. But it still won't let me do the student discount. Ideas?
  • Amarro
  • Community Legend
  • 439 Views
  • 5 replies
  • 0 likes
  • Account
    Subscription
  • 439 Views
  • 5 replies
  • 0 likes

Deleted roughly 2000 songs from a playlist. Can't undo.

My name is Evan and I have a playlist called Roadtrip V2, which I have regularly added new songs to for the past year or so. I'm pretty particular about this playlist because I listen to it more than any other. Even my friends followed and listened t...

  • Newbie
  • My name is Evan and I have a playlist called Roadtrip V2, which I have regularly added new songs to for the past year or so. I'm pretty particular about this playlist because I listen to it more than...
  • Taylor
  • Community Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 218 Views
  • 1 replies
  • 0 likes

How can I change my country without a credit card?

I moved and don't have a credit card yet. Spotify annoyingly enough won't let me change my country without giving them credit card info and it won't work if I don't change my country. Very frustrating. I even bought a 10€ gift card to try and use tha...

  • Newbie
  • I moved and don't have a credit card yet. Spotify annoyingly enough won't let me change my country without giving them credit card info and it won't work if I don't change my country. Very frustratin...
  • Taylor
  • Community Legend
  • 547 Views
  • 1 replies
  • 0 likes
  • Account
  • 547 Views
  • 1 replies
  • 0 likes

Solved!! vodafone free spotify premium

Just want someone to confirm that my inclusion of free spotify premium with my Vodafone contract has been set up correctly so that I no longer have payments taken out of account

  • Casual Listener
  • Just want someone to confirm that my inclusion of free spotify premium with my Vodafone contract has been set up correctly so that I no longer have payments taken out of account
  • Taylor
  • Community Legend
  • 431 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 431 Views
  • 1 replies
  • 0 likes

Spotify Support wont fix my issue, but rather ignores my requests.

Unfortunately I am getting the vibe that no one at Spotify wants to assist nor fix my error on their end. I have sent emails, fb messages, etc,etc....> with one response from a Shirly- who asked me to do a reinstall, which I did, and I wrote her back...

  • Visitor
  • Unfortunately I am getting the vibe that no one at Spotify wants to assist nor fix my error on their end.  I have sent emails, fb messages, etc,etc....> with one response ...
  • user-removed
  • Not applicable
  • 375 Views
  • 5 replies
  • 0 likes
  • 375 Views
  • 5 replies
  • 0 likes

I have one registered account and am being charged twice

I have one registered Spotify account and have only been charged once every month until this month when my payment was late.I have now been charged twice and had the spotify support team tell me that they have not charged me twice and I in fact have ...

  • Newbie
  • I have one registered Spotify account and have only been charged once every month until this month when my payment was late. I have now been charged twice and had the spotify support team tell me th...
  • meahtenoha
  • Spotify
  • 142 Views
  • 1 replies
  • 0 likes
  • Account
  • 142 Views
  • 1 replies
  • 0 likes

Can't use Spotify in Offline mode

I can't use Spotify in Offline mode even though I have a Premium account. Everytime I try to use Spotify it asks me to login in with an internet connected. This a new problem; it never used to do this.

  • Newbie
  • I can't use Spotify in Offline mode even though I have a Premium account. Everytime I try to use Spotify it asks me to login in with an internet connected. This a new problem; it never used to do thi...
  • meahtenoha
  • Spotify
  • 630 Views
  • 1 replies
  • 0 likes
  • Premium
  • 630 Views
  • 1 replies
  • 0 likes

Spotify Not Transferring Money From Bank

I used my mothers debit card for my spotify account and the second payment was due on the 14th, it hasn't been taken out even though I've checked there is enough money within the bank and the details aren't wrong on hte card. Is anyone else having an...

  • Newbie
  • I used my mothers debit card for my spotify account and the second payment was due on the 14th, it hasn't been taken out even though I've checked there is enough money within the bank and the details...
  • Amarro
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • Premium
  • 182 Views
  • 1 replies
  • 0 likes

Spotify Won't Connect to Facebook

I cannot get Spotify to connect to Facebook, so I can share things on my timeline. I go to files/connect to facebook.....but it just brings up a page that says OK....but it still isn't connected. I also go to edit/preferences/connect to facebook....a...

  • Newbie
  • I cannot get Spotify to connect to Facebook, so I can share things on my timeline.   I go to files/connect to facebook.....but it just brings up a page that says OK....but it still isn't con...
  • XDreamOZ
  • Newbie
  • 3497 Views
  • 5 replies
  • 2 likes
  • Account
    Login
    Other
    Premium
  • 3497 Views
  • 5 replies
  • 2 likes

Solved!! Facebook Connect Issues

Hi, I've been trying to connect my premium account to my Facebook account - yet it says my facebook is linked to another spotify account? This isn't the case as I've only ever had one spotify account. I've even been onto my FB settings and deleted al...

  • Visitor
  • Hi,   I've been trying to connect my premium account to my Facebook account - yet it says my facebook is linked to another spotify account?   This isn't the case as I've only ever had o...
  • user-removed
  • Not applicable
  • 315 Views
  • 2 replies
  • 0 likes
  • Account
  • 315 Views
  • 2 replies
  • 0 likes

Account seems hidden/private even though set to public

Hello, I have checked all my settings and even though my account is set to public and my music viewable etc. people are still having trouble searching for me. My account appears to be hidden and people can't see what I've been listening to. Any help ...

  • Casual Listener
  • Hello,   I have checked all my settings and even though my account is set to public and my music viewable etc. people are still having trouble searching for me. My account appears to be h...
  • louisehitchings
  • Casual Listener
  • 360 Views
  • 2 replies
  • 0 likes
  • Account
  • 360 Views
  • 2 replies
  • 0 likes

premium account

I am getting charged for my old spotify account but I don't use it because I can't log into it. I created it through my Facebook which I tried deactivating. I tried reactivating it but it needs login approvals but I don't have the phone to which they...

  • Newbie
  • I am getting charged for my old spotify account but I don't use it because I can't log into it. I created it through my Facebook which I tried deactivating. I tried reactivating it but it needs login...
  • MattSuda
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • Premium
  • 179 Views
  • 1 replies
  • 0 likes