Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

89118 Views

9 replies

2 likes

Account
Login
  • 89118 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

759898 Views

18 replies

29 likes

  • 759898 Views
  • 18 replies
  • 29 likes

Want to switch account so there is no Facebook connection

I just ended my premium before my Februrary payment, I want to make a new account that will not be linked to Facebook. Is there a way to transfer my playlists?

Visitor

I just ended my premium before my Februrary payment, I want to make a new account that will not be linked to Facebook. Is there a way to transfer my playlists? 

Taylor

Community Legend

229 Views

1 replies

0 likes

Account
  • 229 Views
  • 1 replies
  • 0 likes

Bought premium as a gift - they haven't received it.

Hi Each year I renew a friend's Spotify premium via a full year gift card. I did this in December and have just found out that it has not been applied to their account (ie their existing premium expired mid-January). I have checked and the paypal pay...

Casual Listener

Hi   Each year I renew a friend's Spotify premium via a full year gift card.   I did this in December and have just found out that it has not been applied to their account (ie their...

troylawrence-au

Newbie

285 Views

2 replies

0 likes

  • 285 Views
  • 2 replies
  • 0 likes

Billing Issues

Hi, I would need bills with my VAT number specified on it. How can i get them ? Thks

Casual Listener

Hi,   I would need bills with my VAT number specified on it.   How can i get them ?   Thks

Taylor

Community Legend

392 Views

3 replies

0 likes

Subscription
  • 392 Views
  • 3 replies
  • 0 likes

Solved!! Free premium trial for Unlimited subscribers

Hi all, I was thinking of giving Premium trial a go. I have been an Unlimited subscriber for the last 3 years. I was trying to take advantage of a free trial in order to decide if I want to upgrade, but as far as I can see, this 30-day trial is only ...

Casual Listener

Hi all,   I was thinking of  giving Premium trial a go. I have been an Unlimited subscriber for the last 3 years. I was trying to take advantage of a free trial in order to decide if I ...

aglezfon

Casual Listener

951 Views

2 replies

0 likes

Account
Free
Premium
Subscription
Unlimited
  • 951 Views
  • 2 replies
  • 0 likes

Solved!! 3 months of Premium for 0.99 EUR + Family

Hi, If I subscribe to the Premium account and add one family member (10.49EUR/month) will I still enjoy the 3 months for 0,99 EUR campaign? How much will I pay in the first 3 months? Is this subscription even possible? Your help will be much apprecia...

Casual Listener

Hi,   If I subscribe to the Premium account and add one family member (10.49EUR/month) will I still enjoy the 3 months for 0,99 EUR campaign? How much will I pay in the first 3 months? Is ...

MattSuda

Spotify Star

3661 Views

4 replies

0 likes

Account
Premium
Subscription
  • 3661 Views
  • 4 replies
  • 0 likes

Solved!! spotify for students

Why can I not purchase Spotify for Students? Is it because I previously had payed the normal price for Spotify Premium?

Newbie

Why can I not purchase Spotify for Students? Is it because I previously had payed the normal price for Spotify Premium?

MattSuda

Spotify Star

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

Spotify Premium not working after reactivating Telekom contract

Hello! I had a spotify premium account until I decided to put my telekom mobile contract (including this spotify premium) out of service for 5 month because I went abroad. Now the telekom mobile contract is activated again, so there should be also th...

Newbie

Hello! I had a spotify premium account until I decided to put my telekom mobile contract (including this spotify premium) out of service for 5 month because I went abroad. Now the telekom mobile co...

MattSuda

Spotify Star

224 Views

1 replies

0 likes

Account
  • 224 Views
  • 1 replies
  • 0 likes

Premium membership just disappeared

Hello ! Trouble with spotify keeps going. After losing all my playlists for no reasons and having other ones created miraculously by nobody-knows-the-fack who, the new fun story is that my premium membership has been mysteriously canceled during the ...

Regular

Hello !   Trouble with spotify keeps going. After losing all my playlists for no reasons and having other ones created miraculously by nobody-knows-the-fack who, the new fun story is that my...

MattSuda

Spotify Star

246 Views

1 replies

0 likes

Premium
  • 246 Views
  • 1 replies
  • 0 likes

Student Discount not an option.

So I am looking to get premium again with the student discount, but everytime I go to upgrade it only gives me the option to upgrade to the 9.99 a month. Help please, I want premium but won't do it unless I am sure I can get the discount.

Casual Listener

So I am looking to get premium again with the student discount, but everytime I go to upgrade it only gives me the option to upgrade to the 9.99 a month. Help please, I want premium but won't do it u...

MattSuda

Spotify Star

430 Views

1 replies

0 likes

Account
Premium
Subscription
  • 430 Views
  • 1 replies
  • 0 likes

Solved!! facebook display name

hey so, i started spotify linked to a facebook account but disconnected it and then reconnected it, but i cant get my facebook name to display instead of my username even though my profile has it linked its been a few days, and ive tried logging in a...

Casual Listener

hey so, i started spotify linked to a facebook account but disconnected it and then reconnected it, but i cant get my facebook name to display instead of my username even though my profile has it lin...

MattSuda

Spotify Star

1050 Views

3 replies

0 likes

  • 1050 Views
  • 3 replies
  • 0 likes

Solved!! SHOW ME WHO IS SUBCRIBED TO MY PLAYLISTS!

Dear Spotify People, first of all, I LOVE YOU, AND YOU HAVE REVOLUTIONIZED THE WORLD OF MUSIC. that being said, i would really like to be able to see who is subcribed to/following my various playlists. Namely, because I want to know if a friend is AL...

Casual Listener

Dear Spotify People,   first of all, I LOVE YOU, AND YOU HAVE REVOLUTIONIZED THE WORLD OF MUSIC.  that being said, i would really like to be able to see who is subcribed to/following my...

MattSuda

Spotify Star

1408 Views

1 replies

0 likes

Other
  • 1408 Views
  • 1 replies
  • 0 likes

Solved!! Band shows up under another bands page?

My bands music is showing up under another bands "folder" with a similar name? We are "Murmurs" and there is a 90's alt band called "The Murmurs" which our two albums show up after clicking on their profile?! anyone know how to get us our own profiie...

Newbie

My bands music is showing up under another bands "folder" with a similar name? We are "Murmurs" and there is a 90's alt band called "The Murmurs" which our two albums show up after clicking on their ...

MattSuda

Spotify Star

752 Views

1 replies

0 likes

Account
Login
Other
  • 752 Views
  • 1 replies
  • 0 likes

"Connecting to Spotify" reading forever - Chrome/IE (Windows 8)

Hello! I'm having trouble logging into Spotify Web Play on my Chrome Browser. Upon signing in, "Connecting to Spotify" spins indefinitely. This is a new problem since switching to a Lenovo running Windows 8.1. This problem appears to be in Chrome and...

Casual Listener

Hello! I'm having trouble logging into Spotify Web Play on my Chrome Browser. Upon signing in, "Connecting to Spotify" spins indefinitely. This is a new problem since switching to a Lenovo running Wi...

lazorsaurus

Casual Listener

668 Views

1 replies

0 likes

Free
Login
  • 668 Views
  • 1 replies
  • 0 likes

Solved!! No way to cancel - I do not want to subscribe

I paid for one months' subscription but I do not want a monthly subscription. After I'd paid I went into my account online and couldn't see anywhere to say that I had set up a monthly subscription so thought it was fine - I have now received an email...

Newbie

I paid for one months' subscription but I do not want a monthly subscription. After I'd paid I went into my account online and couldn't see anywhere to say that I had set up a monthly subscription so...

MattSuda

Spotify Star

501 Views

1 replies

0 likes

  • 501 Views
  • 1 replies
  • 0 likes

Using spotify in your gym

Hi, when I'm teaching, I use Spotify, but lately I havent been able to Play spotify on my iPad. The error that comes up is I cant play any music offline and it isn't synched. However, I am on wifi and all my other connections work. Please advise. San...

Newbie

Hi, when I'm teaching, I use Spotify, but lately I havent been able to Play spotify on my iPad. The error that comes up is I cant play any music offline and it isn't synched. However, I am on wi...

MattSuda

Spotify Star

882 Views

1 replies

0 likes

  • 882 Views
  • 1 replies
  • 0 likes

Solved!! How Can I change country without Upgrading

I recently downgraded from premium to Free so I could join my family subscription, but I cannot now change my country. My country is set to UK (where I used to live) I want to change it to the US - the country my husband's is - and the family account...

Newbie

I recently downgraded from premium to Free so I could join my family subscription, but I cannot now change my country.   My country is set to UK (where I used to live)   I want to c...

MattSuda

Spotify Star

537 Views

1 replies

1 likes

Account
Premium
  • 537 Views
  • 1 replies
  • 1 likes

Facebook account disabled, no way to log onto my Spotify account on the web to unsubscribe!

I no longer have access to my Facebook account because it has been permanently disabled (not deactivated), so I have no way of logging onto my Spotify account on the web to change my settings or unsubscribing from receiving Spotify mail from that acc...

Newbie

 I no longer have access to my Facebook account because it has been permanently disabled (not deactivated), so I have no way of logging onto my Spotify account on the web to change my settings o...

Jordi

Community Legend

438 Views

1 replies

0 likes

  • 438 Views
  • 1 replies
  • 0 likes

Solved!! Premium trial for Student Account (UK)

Hi, I have been a Spotify Free user for a number of years. I would like to give Premium a go, I notice it says I can try it for free for 30 days. After this period, if I am still interested in subscribing to the Premium account, am I able to claim my...

Regular

Hi,    I have been a Spotify Free user for a number of years. I would like to give Premium a go, I notice it says I can try it for free for 30 days. After this period, if I am still int...

JoeThomas

Community Legend

404 Views

1 replies

0 likes

Account
Free
Login
Premium
Subscription
  • 404 Views
  • 1 replies
  • 0 likes

From credit card to gift card payment

I've been paying my Premium subscription with credit card for a couple of years. Now I have a gift card that I want to use for 6 months, so I added the PIN# and got a message saying (translated from Swedish) - Product: Premium Order nr: ******** Date...

Casual Listener

I've been paying my Premium subscription with credit card for a couple of years. Now I have a gift card that I want to use for 6 months, so I added the PIN# and got a message saying (translated from ...

MattSuda

Spotify Star

514 Views

5 replies

0 likes

  • 514 Views
  • 5 replies
  • 0 likes

Delete Facebook Account

Since I don't like the new facebook policies I want to delete my account. Unfortunately I connected Spotify Family to my facebook account. I understood I have to cancel my premium spotify abo and make a new one. What about the family members? Can I s...

Newbie

Since I don't like the new facebook policies I want to delete my account. Unfortunately I connected Spotify Family to my facebook account. I understood I have to cancel my premium spotify abo and m...

MattSuda

Spotify Star

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes