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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8508 Views
  • 1 replies
  • 9 likes
  • Security
  • 8508 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 475899 Views
  • 978 replies
  • 111 likes
  • Account
  • 475899 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1208120 Views
  • 119 replies
  • 117 likes
  • Account
  • 1208120 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119282 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119282 Views
  • 72 replies
  • 12 likes

Spotify and NUS (student discount)

After selecting NUS on the student dicount link it takes me to my account pageI then select "get premium" and it takes me to fill in my credit card detailsHere it says it will cost £9.99 per month rather than £4.99Are the reductions applied after or ...

  • Newbie
  • After selecting NUS on the student dicount link it takes me to my account page I then select "get premium" and it takes me to fill in my credit card details Here it says it will cost £9.99 per mont...
  • MattSuda
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 181 Views
  • 1 replies
  • 0 likes

Delete Spotify NOW

I did not press premium. I do not want this. The email from my Facebook is not in use anymore so I can't fill out the form. Help.

  • Newbie
  • I did not press premium. I do not want this. The email from my Facebook is not in use anymore so I can't fill out the form. Help.
  • MattSuda
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 170 Views
  • 1 replies
  • 0 likes

charged

Hello! I was told to cancel my subscription on Mar 31 if I didn't want to be charged again and when i went to delete it, I realized that my account had already been renewed and I was charged $10 which is seriously not cool. How do I get my money back...

  • Newbie
  • Hello! I was told to cancel my subscription on Mar 31 if I didn't want to be charged again and when i went to delete it, I realized that my account had already been renewed and I was charged $10 whic...
  • MattSuda
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 162 Views
  • 1 replies
  • 0 likes

Solved!! Premium Trial on Iphone

Hi, I accidentally click on premium trial on my Iphone. For the Iphone premium trial version, how long does the trial last for? Also, where can I find the information of the time period of my trial? Finally, do I automatically get charged after my ip...

  • Regular
  • Hi,   I accidentally click on premium trial on my Iphone. For the Iphone premium trial version, how long does the trial last for? Also, where can I find the information of the time period of m...
  • MattSuda
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Account bugged ;(

My account was updated 2 days ago, which have caused it to delete all playlists and folllows, also deleted all my friends, can't even find new music on it ;( have tried to test both login with Spotify and Facebook but same results ;( also tried with ...

  • Newbie
  • My account was updated 2 days ago, which have caused it to delete all playlists and folllows, also deleted all my friends, can't even find new music on it ;( have tried to test both login with Spotif...
  • MattSuda
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
  • 208 Views
  • 1 replies
  • 0 likes

Premium subscription 'vanishes' in the middle of the paid period

Our Premium subscription (paid on 28th Feb) ceased to work on friday 27th Feb. Main account and 3 family sub-accounts are now crappy 'free' subscriptions. New payment was also made yesterday - no change whatsoever! So today we have paid for 6 days of...

  • Regular
  • Our Premium subscription (paid on 28th Feb) ceased to work on friday 27th Feb. Main account and 3 family sub-accounts are now crappy 'free' subscriptions. New payment was also made yesterday - no cha...
  • MattSuda
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • Premium
  • 182 Views
  • 1 replies
  • 0 likes

Solved!! Can I use a spotify voucher/ gift card to pay for 2 months of a student account?

I was wondering if I could use a voucher card that they sell at retail stores to pay for a student account? I ask because most of these cards say "Pay for a month of Spotify premium" and only come in increments of 10 dollars or more. I haven't bought...

  • Newbie
  • I was wondering if I could use a voucher card that they sell at retail stores to pay for a student account? I ask because most of these cards say "Pay for a month of Spotify premium" and only come in...
  • MattSuda
  • Spotify Star
  • 470 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 470 Views
  • 1 replies
  • 0 likes

Logging in

I tried to log in but it says 'failed to log in'and something about spotify abroad for 14 days?!

  • Newbie
  • I tried to log in but it says 'failed to log in'and something about spotify abroad for 14 days?!
  • MattSuda
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

problemas con mi cuenta premium

Hola, he realizado una suscripción premium a través de Movistar pero mi cuenta sigue con las opciones básicas. cuando abro la aplicacion en el teléfono mi cuenta spotify sigue sin cambiar. Por favor solucionenme el problema. Gracias.

  • Newbie
  • Hola, he realizado una suscripción premium a través de Movistar pero mi cuenta sigue con las opciones básicas. cuando abro la aplicacion en el teléfono mi cuenta spotify sigue sin cambiar. Por favor ...
  • MattSuda
  • Spotify Star
  • 1423 Views
  • 1 replies
  • 0 likes
  • cuenta premium
  • 1423 Views
  • 1 replies
  • 0 likes

Change current non-student sub to student sub

My current premium sub is not a student account, but I do now have a student email, etc. Can I change my current sub to that email address and get student pricing? Or do I need to start a new subscription with that email address? Thanks.

  • Casual Listener
  • My current premium sub is not a student account, but I do now have a student email, etc.   Can I change my current sub to that email address and get student pricing?   Or do I  nee...
  • MattSuda
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • Account
  • 218 Views
  • 1 replies
  • 0 likes

Prorated refund?

I meant to cancel my trial subscription before it renewed and charged me full price but I forgot. If I cancel now will I be refunded a prorated amount For the remainder of the month? Thanks.

  • Newbie
  • I meant to cancel my trial subscription before it renewed and charged me full price but I forgot. If I cancel now will I be refunded a prorated amount For the remainder of the month? Thanks.
  • MattSuda
  • Spotify Star
  • 2254 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 2254 Views
  • 1 replies
  • 0 likes

problema

Ciao sono italiana vorrei scaricare l'opzione premium ma vorrei il codice ma non ho nessun regalo vi prego fatemi scaricare la versione premium grazie

  • Newbie
  • Ciao sono italiana vorrei scaricare l'opzione premium ma vorrei il codice ma non ho nessun regalo vi prego fatemi scaricare la versione premium grazie
  • 164 Views
  • 0 replies
  • 0 likes
  • Premium
  • 164 Views
  • 0 replies
  • 0 likes

Spotify premium doesn't work

Hi, I subscribed to a free 2 month trial through psn and It won't give me premium, I've tried deleting and reinstalling Spotify it just won't let me use the premium features it keeps asking me to subscribe?

  • Newbie
  • Hi, I subscribed to a free 2 month trial through psn and It won't give me premium, I've tried deleting and reinstalling Spotify it just won't let me use the premium features it keeps asking me to sub...
  • MattSuda
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • Premium
  • 183 Views
  • 1 replies
  • 0 likes

Can't subscribe using my NUS discount

Whenever I try to subscribe to premium via the student page here i just get this error (see below) I've seen elsewhere that it can be caused by expired card details, but I can't see anywhere on my account that I can delete mine.

  • Newbie
  • Whenever I try to subscribe to premium via the student page here i just get this error (see below)   I've seen elsewhere that it can be caused by expired card details, but I can't se...
  • MattSuda
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 156 Views
  • 1 replies
  • 0 likes

College Discount on Premium

Hi, i had signed up for the $4.99/month for the college discount and it still shows im being charged $9.99

  • Casual Listener
  • Hi, i had signed up for the $4.99/month for the college discount and it still shows im being charged $9.99
  • MattSuda
  • Spotify Star
  • 232 Views
  • 1 replies
  • 1 likes
  • Account
    Other
    Premium
    Subscription
  • 232 Views
  • 1 replies
  • 1 likes

I cancel my payments

I cancel my payments any still charge me for the payment

  • Newbie
  • I cancel my payments any still charge me for the payment
  • MattSuda
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Unidays half price for students error

About a week ago i filled in the unidays email to recieve another year at half price. All went well and i recieved an email telling me my discounted price would continue. This morning I have checked my bank and i have been charged the full £9.99.I've...

  • Casual Listener
  • About a week ago i filled in the unidays email to recieve another year at half price. All went well and i recieved an email telling me my discounted price would continue. This morning I have checked ...
  • navigator2304
  • Casual Listener
  • 163 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 163 Views
  • 2 replies
  • 0 likes

Cancelled Subscription but was still charged

I stopped my payment, but it still charged me yesterday. I don't see any page on the site to contact anyone.. Anywhere.

  • Newbie
  • I stopped my payment, but it still charged me yesterday.  I don't see any page on the site to contact anyone.. Anywhere.
  • MattSuda
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • Account
  • 138 Views
  • 1 replies
  • 0 likes

Corrupted playlist?

Hello.. again. So it's been two updates of Spotify since my last post here, and a sollution is yet to be brought forth. Old post: https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Double-clicking-does-not-play-songs-anymore-nor-does-th...

  • Regular
  • Hello.. again.   So it's been two updates of Spotify since my last post here, and a sollution is yet to be brought forth.   Old post: https://community.spotify.com/t5/Help-Accounts...
  • MattSuda
  • Spotify Star
  • 374 Views
  • 1 replies
  • 0 likes
  • Other
  • 374 Views
  • 1 replies
  • 0 likes

About my account

Is it possible to have more then one account on same emejl?Because i have a new premium account, but i have forgot username and password.I also have a free version probaly With the same emejl but with different username and passwordHow can i find out...

  • Newbie
  • Is it possible to have more then one account on same emejl? Because i have a new premium account, but i have forgot username and password. I also have a free version probaly With the same emejl but...
  • Jordi
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • Premium
  • 208 Views
  • 1 replies
  • 0 likes