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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Casual Listener
  • 176737 Views
  • 187 replies
  • 13 likes
  • Account
    Free
  • 176737 Views
  • 187 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 11581 Views
  • 6 replies
  • 11 likes
  • Security
  • 11581 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 517207 Views
  • 986 replies
  • 113 likes
  • Account
  • 517207 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126276 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126276 Views
  • 74 replies
  • 12 likes

premium...no longer able to find my ipod under devices

I've been a premium member for 3 months. For the first couple weeks, I was able to find my ipod under devices when I plugged it in. Now I can't. So, I deleted and reinstalled spotify several times, still no ipod. Spotify no longer appears under my ap...

  • Newbie
  • I've been a premium member for 3 months. For the first couple weeks, I was able to find my ipod under devices when I plugged it in. Now I can't. So, I deleted and reinstalled spotify several times, s...
  • MattSuda
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 204 Views
  • 1 replies
  • 0 likes

Delete my Spotify-account

I want to delete my Spotify-account so that I can make a new one. I contacted the support using the contact form and recieved a useless automated answer. It has now gone 2 days since I requested a deletion of my account and my account still exists. I...

  • Visitor
  • I want to delete my Spotify-account so that I can make a new one. I contacted the support using the contact form and recieved a useless automated answer. It has now gone 2 days since I requested...
  • MattSuda
  • Spotify Star
  • 259 Views
  • 2 replies
  • 0 likes
  • Account
  • 259 Views
  • 2 replies
  • 0 likes

Subscribed in wrong country

Please can you help switch my subscription from UK to US.I subscribed when I was travelling in the UK and now I am being charged in GBP not USD. I would also like to upgrade to family membership and don't want to extend in GBP. Thanks

  • Newbie
  • Please can you help switch my subscription from UK to US. I subscribed when I was travelling in the UK and now I am being charged in GBP not USD. I would also like to upgrade to family membership ...
  • MattSuda
  • Spotify Star
  • 179 Views
  • 2 replies
  • 0 likes
  • Account
  • 179 Views
  • 2 replies
  • 0 likes

Deletion

How do I delete my Spotify account?! Impossible to find a simple option or way to contact help desk.

  • Casual Listener
  • How do I delete my Spotify account?! Impossible to find a simple option or way to contact help desk.
  • MattSuda
  • Spotify Star
  • 264 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 264 Views
  • 2 replies
  • 0 likes

Spotify premium isn't working on my iPhone

I bought Spotify premium on my laptop, but my iPhone doesnt register it, saying it is still only spotify free. It works on my laptop just not my phone and it's the same account

  • Casual Listener
  • I bought Spotify premium on my laptop, but my iPhone doesnt register it, saying it is still only spotify free. It works on my laptop just not my phone and it's the same account
  • MattSuda
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 211 Views
  • 1 replies
  • 0 likes

I DON'T WANT THE PREMIUM ACCOUNT AND I ALREADY HAVE IT , HOW I CAN CHANGE FOR FREE?

I don't know how that I Have a premium account I don't wanted and I don't want to pay for something that I didn't choose; so please I would like to know what can I do for canceled?

  • Newbie
  • I don't know how that I Have a premium account I don't wanted and I don't want to pay for something that I didn't choose; so please I would like to know what can I do for canceled?
  • MattSuda
  • Spotify Star
  • 1410 Views
  • 1 replies
  • 0 likes
  • 1410 Views
  • 1 replies
  • 0 likes

Can't unsubscribe

I can't afford to pay for premium at the moment but when I try to unsubscribe it won't let me. Then it refers me to a help area where people are having the exact opposite problem. Help me I'm broke.

  • Casual Listener
  • I can't afford to pay for premium at the moment but when I try to unsubscribe it won't let me. Then it refers me to a help area where people are having the exact opposite problem. Help me I'm broke.
  • MattSuda
  • Spotify Star
  • 2287 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 2287 Views
  • 1 replies
  • 0 likes

Subscribed to premium but it still says I am on free subscription

I had cancelled my premium spotify, and recently wanted it back so I signed up for the student discount. It verified I was a student and I out all my card info in, and then submitted it and it said something like oops there was a problem but I still ...

  • Casual Listener
  • I had cancelled my premium spotify, and recently wanted it back so I signed up for the student discount. It verified I was a student and I out all my card info in, and then submitted it and it said s...
  • MattSuda
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 185 Views
  • 1 replies
  • 0 likes

my playlist has disappeared

For some reason one of my playlists has disappeared. Please help me asap - i couldn't find a way of contacting support.

  • Newbie
  • For some reason one of my playlists has disappeared. Please help me asap - i couldn't find a way of contacting support.
  • Ivan92
  • Community Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • Account
  • 183 Views
  • 1 replies
  • 0 likes

Solved!! Unsubscribing querie.

I've just paid for a month of premium and my next payment will come out in May. If I unsubscribe now, will I still get the month of premium I've just paid for or will it go straight back to having the features of a free account?Any insight would be r...

  • Newbie
  • I've just paid for a month of premium and my next payment will come out in May. If I unsubscribe now, will I still get the month of premium I've just paid for or will it go straight back to having th...
  • MattSuda
  • Spotify Star
  • 284 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Subscription
  • 284 Views
  • 2 replies
  • 0 likes

Linked another account to my Facebook profile

Hello everybody, A couple of years ago i created a spotify account trough facebook, today i accidentally paired another existing spotify account to my facebook, now i cant access my original spotify account annymore which i created with my facebook a...

  • Newbie
  • Hello everybody,   A couple of years ago i created a spotify account trough facebook, today i accidentally paired another existing spotify account to my facebook, now i cant acc...
  • MattSuda
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 155 Views
  • 1 replies
  • 0 likes

Log in issues - doesn't match country

Ok, so long ago I made an account on spotify (when I lived in the US) via facebook, so it used my facebook log in. However I have moved across the atlantic and now live in England (hello :D) so my spotify information does not match my facebook inform...

  • Casual Listener
  • Ok, so long ago I made an account on spotify (when I lived in the US) via facebook, so it used my facebook log in. However I have moved across the atlantic and now live in England (hello :D) so my sp...
  • MattSuda
  • Spotify Star
  • 494 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 494 Views
  • 4 replies
  • 0 likes

Family Subscription

I only have one additional family member on my account.Why can't I add another? Thanks,Ryan

  • Newbie
  • I only have one additional family member on my account.Why can't I add another?   Thanks, Ryan
  • MattSuda
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 215 Views
  • 1 replies
  • 0 likes

signed up for Spotify Premium today and I am still getting adverts in the application!

Hello I have signed back up to spotify premium several hours ago but I am still getting adverts in the application (have not tried my mobile yet) PC has been restarted, logged out and back in on application a couple of times as well. Is there any fix...

  • Casual Listener
  • Hello   I have signed back up to spotify premium several hours ago but I am still getting adverts in the application (have not tried my mobile yet) PC has been restarted, logged out and back...
  • MattSuda
  • Spotify Star
  • 429 Views
  • 6 replies
  • 0 likes
  • 429 Views
  • 6 replies
  • 0 likes

Can't Sign Up For Student Account

I've verified through the student system on spotify.com/student, but everytime I reach the check-out and my card is being processed, I'm bounced back to the first page where I have to re-enter my name, etc. The same problem has persisted for 4 days n...

  • Casual Listener
  • I've verified through the student system on spotify.com/student, but everytime I reach the check-out and my card is being processed, I'm bounced back to the first page where I have to re-enter my nam...
  • MattSuda
  • Spotify Star
  • 166 Views
  • 3 replies
  • 0 likes
  • Premium
  • 166 Views
  • 3 replies
  • 0 likes

Se perdieron todas mis músicas y listas guardadas

Buenas tardes :Hoy entre a spotify y me hicieron iniciar sesión.. Lo hice normalmente solo q cuando entre vi que las músicas y listas q había guardado ya no estaban! Estaba todo vacío... ayuda porfavor.. Mi nombre de usuario es arielfelipe y mi corre...

  • Visitor
  • Buenas tardes : Hoy entre a spotify y me hicieron iniciar sesión.. Lo hice normalmente solo q cuando entre vi que las músicas y listas q había guardado ya no estaban! Estaba todo vacío... ayuda porf...
  • MattSuda
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • Account
  • 115 Views
  • 1 replies
  • 0 likes

Question about Premium

Hello fellow Spottifyers! I have a quick question. Today I decide to renew my subscrition after a long time back to Premium. Im living in the Netherlands so used online banking (Ideal) to pay for the sub.After the payment went trough my account upgra...

  • Casual Listener
  • Hello fellow Spottifyers!   I have a quick question. Today I decide to renew my subscrition after a long time back to Premium. Im living in the Netherlands so used online banking (Ideal) to pa...
  • MattSuda
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • Premium
  • 132 Views
  • 1 replies
  • 0 likes

I deactivated facebook but still want to use my spotify. How can i fix this?

As the title says. I want to use spotify but i dont like facebook anymore. Is there a possibility to fix this?

  • Newbie
  • As the title says. I want to use spotify but i dont like facebook anymore. Is there a possibility to fix this? 
  • MattSuda
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • Account
  • 185 Views
  • 1 replies
  • 0 likes

Payment pending on a stolen and subsequently canceled credit card...

Hello there, The credit card I used to use to pay my monthly spotify was stolen and so I canceled it immediately and asked for a new one. While waiting for the new card and before I could update my account with my new card, spotify put in the monthly...

  • Casual Listener
  • Hello there,   The credit card I used to use to pay my monthly spotify was stolen and so I canceled it immediately and asked for a new one.  While waiting for the new card and before I co...
  • coffedocol
  • Casual Listener
  • 312 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 312 Views
  • 2 replies
  • 0 likes

Abroad

I have premium, and have been abroad for a few months.. Yesterday spotify logged me off mid song and I got a message about only having it for 14 days abroad..

  • Casual Listener
  • I have premium, and have been abroad for a few months.. Yesterday spotify logged me off mid song and I got a message about only having it for 14 days abroad..
  • 154 Views
  • 0 replies
  • 0 likes
  • Premium
  • 154 Views
  • 0 replies
  • 0 likes