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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

89399 Views

9 replies

2 likes

Account
Login
  • 89399 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

761152 Views

18 replies

29 likes

  • 761152 Views
  • 18 replies
  • 29 likes

Wrong account at log in.

I'em SO tired of watching my friends face and name, when i log in on Spotify, and i feel like i've been trying everything without result.-I've tried to disconnect to facebook & connect again.-I've tried to disconnect from all users. And my friend doe...

Casual Listener

I'em SO tired of watching my friends face and name, when i log in on Spotify, and i feel like i've been trying everything without result. -I've tried to disconnect to facebook & connect aga...

MattSuda

Spotify Star

282 Views

1 replies

1 likes

Account
Login
  • 282 Views
  • 1 replies
  • 1 likes

Change of connection method

Hi, Now I'm connected through Facebook and I'm a premium member. But I don't want to connected through Facebook anymore. How can I connect my membership through an e-mail account and keep my premium membership going?

Visitor

Hi, Now I'm connected through Facebook and I'm a premium member. But I don't want to connected through Facebook anymore. How can I connect my membership through an e-mail account and keep m...

MattSuda

Spotify Star

491 Views

1 replies

0 likes

Premium
  • 491 Views
  • 1 replies
  • 0 likes

Solved!! Trying to delete my account

Hey everyone, So, I'm trying to delete my account because when I created it, I wasn't smart enough to realize that including the name of a well-known coorporation might not be such a great idea. I've requested my account to be deleted and got an auto...

Visitor

Hey everyone,   So, I'm trying to delete my account because when I created it, I wasn't smart enough to realize that including the name of a well-known coorporation might not be such a great i...

MattSuda

Spotify Star

451 Views

3 replies

0 likes

Account
  • 451 Views
  • 3 replies
  • 0 likes

Solved!! student discount with Facebook

I cant get the student discount with my Facebook account and its so frustrating.. please help!

Visitor

I cant get the student discount with my Facebook account and its so frustrating.. please help!

MattSuda

Spotify Star

1544 Views

13 replies

0 likes

Account
Premium
Subscription
  • 1544 Views
  • 13 replies
  • 0 likes

Solved!! I Want to CANCEL Premium but there is NO OPTION to do so in my account

I looked up Spotify's instructions on how to Cancel my Subscription but there is no "cancel" anything option on ANY page. I want to cancel immediately.

Casual Listener

I looked up Spotify's instructions on how to Cancel my Subscription but there is no "cancel" anything option on ANY page. I want to cancel immediately.

SkateB8

Casual Listener

7864 Views

2 replies

1 likes

Premium
  • 7864 Views
  • 2 replies
  • 1 likes

Hello Guys, I Forgot my password but I'm still paying 9.99£ pm

Hello guys.I've a big problem with my spotify account.. I'm still paying 9.99£ pm but I'm not using spotify from long time.the problem is that I forgot my password, but I can give to you my bank account details to check and fix this problem.thank you...

Newbie

Hello guys. I've a big problem with my spotify account.. I'm still paying 9.99£ pm but I'm not using spotify from long time. the problem is that I forgot my password, but I can give to you my bank ...

MattSuda

Spotify Star

314 Views

1 replies

0 likes

  • 314 Views
  • 1 replies
  • 0 likes

account location

Spotify wont let me change my accounts location with updating my payment options. i cant update them because there are none and there is no visible way of adding them. how can i change my location? i tried using the contact form but they sent an emai...

Newbie

Spotify wont let me change my accounts location with updating my payment options. i cant update them because there are none and there is no visible way of adding them. how can i change my location? i...

MattSuda

Spotify Star

249 Views

1 replies

0 likes

Account
  • 249 Views
  • 1 replies
  • 0 likes

profile picture

I signed in through face book one time. once. and by doing so, spotify used my facebook picture as a profile puicture. I quicky disconnected from facebook. I disconnected through spotify, and I went into facebook and disabled the app through there to...

Newbie

I signed in through face book one time.  once.  and by doing so, spotify used my facebook picture as a profile puicture.  I quicky disconnected from facebook.  I disconnected thro...

MattSuda

Spotify Star

399 Views

1 replies

0 likes

Account
Login
Security
  • 399 Views
  • 1 replies
  • 0 likes

Steps to enroll for student discount are not appearing.

I am trying to enroll for the U.S student discount for premium but as soon as I click on the $4.99 to get premium it just takes me back to my account and won't let me subscribe. I have tried logging out and starting from zero but it does not work. An...

Newbie

I am trying to enroll for the U.S student discount for premium but as soon as I click on the $4.99 to get premium it just takes me back to my account and won't let me subscribe. I have tried logging ...

Qpix

Newbie

322 Views

2 replies

0 likes

Subscription
  • 322 Views
  • 2 replies
  • 0 likes

Can't change my credit card

My credit card was stolen, so I'm trying to link Spotify to another one. However, the field to enter the number isn't working. There's no way to type in it.

Newbie

My credit card was stolen, so I'm trying to link Spotify to another one. However, the field to enter the number isn't working. There's no way to type in it. 

MattSuda

Spotify Star

221 Views

1 replies

0 likes

Account
Subscription
  • 221 Views
  • 1 replies
  • 0 likes

Premium free trial

Today I signed up to the 30day free trial. It didn't require me to fill out any payment details for when the trial ends. I don't mind paying for spotify when this trial ends but I would like to be in control of how they are gonna take my money. Can a...

Visitor

Today I signed up to the 30day free trial. It didn't require me to fill out any payment details for when the trial ends. I don't mind paying for spotify when this trial ends but I would like to be in...

MattSuda

Spotify Star

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes

Just charged for a month at the same time as unsubscribing

Who do i contact to get this charge taken off? I don't want to pay for a month that I won't be using due to unsubscribing from spotify premium.

Visitor

Who do i contact to get this charge taken off? I don't want to pay for a month that I won't be using due to unsubscribing from spotify premium.

MattSuda

Spotify Star

208 Views

2 replies

0 likes

Account
Subscription
  • 208 Views
  • 2 replies
  • 0 likes

Solved!! Spotify family

why can't I upgrade to spotify family plan when I go to change everything it won't allow me to change anything on my account

Casual Listener

why can't I upgrade to spotify family plan when I go to change everything it won't allow me to change anything on my account

MattSuda

Spotify Star

318 Views

1 replies

0 likes

Account
  • 318 Views
  • 1 replies
  • 0 likes

Spotify premium

I logged in from my facebook account and tried a three months free premium subscription, which expires in a week. I study at a University currently, in United States but the premium rate shown to me is $9 instead of $5. What should be done?

Newbie

I logged in from my facebook account and tried a three months free premium subscription, which expires in a week. I study at a University currently, in United States but the premium rate shown to me ...

MattSuda

Spotify Star

320 Views

1 replies

0 likes

Account
Premium
Subscription
  • 320 Views
  • 1 replies
  • 0 likes

Student discount logged me into my old facebook account!!

Hi, So I just purchased premium and while going through unidays and into payment, it changed my log in to my old facebook without any notification! Canceled said subscribtion and now cannot use my unidays because of this mistake from this website! Ca...

Newbie

Hi,   So I just purchased premium and while going through unidays and into payment, it changed my log in to my old facebook without any notification! Canceled said subscribtion and now cannot ...

MattSuda

Spotify Star

223 Views

1 replies

0 likes

Subscription
  • 223 Views
  • 1 replies
  • 0 likes

Deleted facebook, can't recover my old profile.

A while ago, I deleted my facebook, and before that I had stopped using Spotify too. I wanted to dive back in and get a premium, but now I can't, because I can't use my card and can't use my main email either. Is there any solution to this? Can my ol...

Newbie

A while ago, I deleted my facebook, and before that I had stopped using Spotify too. I wanted to dive back in and get a premium, but now I can't, because I can't use my card and can't use my main ema...

MattSuda

Spotify Star

294 Views

1 replies

0 likes

Account
Login
Other
Subscription
  • 294 Views
  • 1 replies
  • 0 likes

Family Subscription Problem

I've signed my partner up for a family subscription. She previously had a free account and set up her account with facebook. She's accepted the invite email however, when she tries to log in using facebook she gets a message saying 'login failed you ...

Newbie

I've signed my partner up for a family subscription. She previously had a free account and set up her account with facebook.   She's accepted the invite email however, when she tries to log in...

Jordi

Community Legend

322 Views

2 replies

0 likes

Account
Login
Premium
Subscription
  • 322 Views
  • 2 replies
  • 0 likes

I cant unscribe from premi

I cant unscribe from premium !!!

Newbie

I cant unscribe from premium !!!

MattSuda

Spotify Star

416 Views

2 replies

0 likes

  • 416 Views
  • 2 replies
  • 0 likes

Been paying for 2 accounts for months

Several months ago i cancled my UK premium subscription and went premium with my Canadian account. I have tried canceling UK one numerous times but it keeps charging me. Last November my UK card expired and so I hoped that would stop it but 4 months ...

Newbie

Several months ago i cancled my UK premium subscription and went premium with my Canadian account. I have tried canceling UK one numerous times but it keeps charging me. Last November my UK card expi...

OviiiOne

Community Legend

260 Views

1 replies

0 likes

Account
  • 260 Views
  • 1 replies
  • 0 likes

forgot password. sign up email address not existing anymore.

Hi, As I moved country recently, I wanted to change my location and payment details and therefore need my password. I always log in ith facebook so never really used my original password. When trying to reset it, spotify automatically sends an e-mail...

Newbie

Hi,   As I moved country recently, I wanted to change my location and payment details and therefore need my password.  I always log in ith facebook so never really used my original passw...

meahtenoha

Spotify

423 Views

4 replies

0 likes

Account
  • 423 Views
  • 4 replies
  • 0 likes