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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420501 Views
  • 965 replies
  • 108 likes
  • Account
  • 420501 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186019 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186019 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103328 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103328 Views
  • 69 replies
  • 10 likes

iOS 8.2 upgrade issues

Since downloading iOS 8.2 on iPhone and iPad, spotify allows you to login but won't connect. Is anyone else having this issue. Was fine this morning before upgrade.

  • Casual Listener
  • Since downloading iOS 8.2 on iPhone and iPad, spotify allows you to login but won't connect. Is anyone else having this issue. Was fine this morning before upgrade.
  • leesmith28
  • Casual Listener
  • 317 Views
  • 2 replies
  • 0 likes
  • Premium
  • 317 Views
  • 2 replies
  • 0 likes

Change Family Plan

How do I change my membership from Family Plan of 5 to Family Plan of 3? Please advise ASAP! I've tried to find it on the website and it's nowhere, and I just got rebilled yesterday for $9.98 more than I need. I also need that refunded.

  • Casual Listener
  • How do I change my membership from Family Plan of 5 to Family Plan of 3? Please advise ASAP! I've tried to find it on the website and it's nowhere, and I just got rebilled yesterday for $9.98 more th...
  • MattSuda
  • Spotify Star
  • 881 Views
  • 3 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 881 Views
  • 3 replies
  • 1 likes

Error 410

Hi! ive tried contacting spotify customer service several times, through twitter, through email, and am still having issues logging in. I subscribe to premium service and use my facebook login to have access. It does not let me log in! I have changed...

  • Casual Listener
  • Hi! ive tried contacting spotify customer service several times, through twitter, through email, and am still having issues logging in. I subscribe to premium service and use my facebook login to hav...
  • MattSuda
  • Spotify Star
  • 259 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
  • 259 Views
  • 4 replies
  • 0 likes

Facebook Deactivation Problem

So I deactivated my facebook recently, and reactivated again.Now when I log back on spotify, it treats me like a new user with Spotify Free, but my card just got charged for the premium fee, too. How to fix it ?

  • Newbie
  • So I deactivated my facebook recently, and reactivated again. Now when I log back on spotify, it treats me like a new user with Spotify Free, but my card just got charged for the premium fee, too.&n...
  • MattSuda
  • Spotify Star
  • 182 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 182 Views
  • 2 replies
  • 0 likes

Change username

I used my Spotify account whilst in my friends car and now my account is using his name instead of mine! How do I change it from his name to my name? Thanks

  • Newbie
  • I used my Spotify account whilst in my friends car and now my account is using his name instead of mine! How do I change it from his name to my name?   Thanks
  • MattSuda
  • Spotify Star
  • 267 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 267 Views
  • 2 replies
  • 0 likes

Solved!! How do I just get free music

I'm on the 7 day trial. Does that mean I have to pay after the 7 days are over because I just wanted free music.

  • Newbie
  • I'm on the 7 day trial. Does that mean I have to pay after the 7 days are over because I just wanted free music.
  • MattSuda
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • Free
  • 246 Views
  • 1 replies
  • 0 likes

Solved!! Canceling Premium (Please Help)

Hi, I had signed up for Spotify premium on my Iphone in-app. I'm aware the steps to cancel the subscription are different in this case... I went to the App store and cancelled the subscription from there. When I log back in to my account, it still sh...

  • Casual Listener
  • Hi, I had signed up for Spotify premium on my Iphone in-app.  I'm aware the steps to cancel the subscription are different in this case...  I went to the App store and cancelled the subscri...
  • jcdukecrzy
  • Casual Listener
  • 346 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 346 Views
  • 2 replies
  • 0 likes

Ads are wrong language

Hello guys, I'm having issues with the advertisements. My Spotify's language settings are Dutch, which works fine. However, my ads are French 50% of the time, which I simply do not understand. This makes the ad useless for both me and Spotify, 'cause...

  • Regular
  • Hello guys, I'm having issues with the advertisements. My Spotify's language settings are Dutch, which works fine. However, my ads are French 50% of the time, which I simply do not understand. This m...
  • MattSuda
  • Spotify Star
  • 493 Views
  • 1 replies
  • 0 likes
  • Free
  • 493 Views
  • 1 replies
  • 0 likes

Solved!! Problem with finding the Toplists bar after the new update 2015

Sice the new update on my spotify I can't seem to find the toplist bar on the side. Can somebody tell me where to find it?I its annoying that your updates makes it harder to find things.

  • Newbie
  • Sice the new update on my spotify I can't seem to find the toplist bar on the side. Can somebody tell me where to find it? I its annoying that your updates makes it harder to find things. 
  • MattSuda
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
  • 251 Views
  • 1 replies
  • 0 likes

Subscription to Primium

I upgraded to premium and got a 30 day free trial. But after checking it again it only gave me a 7 day free trial and will charge me on the 8th day. How do i get the full 30 day trial?

  • Newbie
  • I upgraded to premium and got a 30 day free trial. But after checking it again it only gave me a 7 day free trial and will charge me on the 8th day. How do i get the full 30 day trial?  
  • MattSuda
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • Premium
  • 157 Views
  • 1 replies
  • 0 likes

Solved!! Update Details in Subscription and Payments doesn't give me options to update anything

'Update Details' in 'Subscription and Payments' doesn't give me options to update anything... and I'm paying more than 9.99 a month... How do I switch over to my student availability?

  • Casual Listener
  • 'Update Details' in 'Subscription and Payments' doesn't give me options to update anything... and I'm paying more than 9.99 a month... How do I switch over to my student availability?
  • MattSuda
  • Spotify Star
  • 309 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 309 Views
  • 4 replies
  • 0 likes

Username won't change after connecting it to Facebook

Hi, I just connected my account to Facebook but my username won't change to my actual name. How can I make it do this? Thanks

  • Newbie
  • Hi,   I just connected my account to Facebook but my username won't change to my actual name. How can I make it do this?   Thanks
  • Jordi
  • Community Legend
  • 1543 Views
  • 1 replies
  • 2 likes
  • Account
  • 1543 Views
  • 1 replies
  • 2 likes

Incorrect email.

I keep getting a message that I can't login to spotify using my facebook account (when using the desktop cliet). I followed a link to set a password for mobile devices and it is sending the email to How can I get my account to have the correct email ...

  • Casual Listener
  • I keep getting a message that I can't login to spotify using my facebook account (when using the desktop cliet). I followed a link to set a password for mobile devices and it is sending the email to ...
  • lloose
  • Casual Listener
  • 160 Views
  • 2 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 160 Views
  • 2 replies
  • 0 likes

Can't update payment details

I have clicked the update button to fix my payment issue a hundred times and nothing comes up for me to fix it. It just keeps going back to the same page with that darn button again and again! Help??

  • Newbie
  • I have clicked the update button to fix my payment issue a hundred times and nothing comes up for me to fix it. It just keeps going back to the same page with that darn button again and again! Help??
  • ErickRGuetta
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
    Unlimited
  • 225 Views
  • 1 replies
  • 0 likes

Solved!! Want to switch from Premium to Student Discount

Hi, I already have a premium account but I want to switch to the student discounted premium. I've checked other solutions to see how I'm supposed to switch to the student discount but nothing seems to be working for me. I went to the student discount...

  • Newbie
  • Hi, I already have a premium account but I want to switch to the student discounted premium. I've checked other solutions to see how I'm supposed to switch to the student discount but nothing seems t...
  • ErickRGuetta
  • Community Legend
  • 1519 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1519 Views
  • 4 replies
  • 0 likes

Student Discount Offer

Whenever I click the student discount offer on the home page, spotify asks me to sign in. I use my facebook account so I click "sign in with facebook". Then once I sign in it just takes me to my account where it says "Get Premium". I click that and t...

  • Casual Listener
  • Whenever I click the student discount offer on the home page, spotify asks me to sign in.  I use my facebook account so I click "sign in with facebook".  Then once I sign in it just takes m...
  • Taylor
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 235 Views
  • 1 replies
  • 0 likes

Changed my Facebook email and now I can't access old account

I changed my facebook email since yahoo deactivated itWhen I logged into spotify it created a whole brand new account.All my music is down and I have no way to access the old account. I can even see my old account when I search my name.Even when I lo...

  • Casual Listener
  • I changed my facebook email since yahoo deactivated it When I logged into spotify it created a whole brand new account. All my music is down and I have no way to access the old account.  I ca...
  • Taylor
  • Community Legend
  • 488 Views
  • 5 replies
  • 0 likes
  • Login
  • 488 Views
  • 5 replies
  • 0 likes

student discount

Will my premium service charges be dropped to the student rate nexy month?

  • Newbie
  • Will my premium service charges be dropped to the student rate nexy month?
  • Taylor
  • Community Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

American student abroad

hey, i'm an american student living abroad...and with that i mean an american citizen going to an american online school...the problem is, that i can't change the countries in my settings (it shows me the country i'm currently in greyed out), so i ca...

  • Casual Listener
  • hey, i'm an american student living abroad...and with that i mean an american citizen going to an american online school...the problem is, that i can't change the countries in my settings (it shows m...
  • sneezydiezy
  • Casual Listener
  • 231 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
  • 231 Views
  • 2 replies
  • 0 likes