Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 154672 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 154672 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10527 Views
  • 3 replies
  • 10 likes
  • Security
  • 10527 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505490 Views
  • 985 replies
  • 112 likes
  • Account
  • 505490 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124264 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124264 Views
  • 74 replies
  • 12 likes

Someone invaded my account and changed my e-mail and password

PlanFreeCountryBrazilDeviceDesktopOperating SystemWindows 10 My Question or IssueCouple days ago I received an e-mail from Spotify saying my account e-mail changed to "*snip*". At first I tought it was a scam. Later that day, when I opened Spotify, I...

  • Visitor
  • Plan Free Country Brazil Device Desktop Operating System Windows 10   My Question or Issue Couple days ago I received an e-mail from Spotify saying my account e-mail changed to "*snip*...
  • Billy-J
  • Spotify Star
  • 911 Views
  • 8 replies
  • 0 likes
  • Account
    Free
    Login
    Other
  • 911 Views
  • 8 replies
  • 0 likes

Kicked out of account. Password reset won't work.

CountryUSDevice(Desktop Computer, Google Pixel 3a)Operating System(Android 10, Windows 10) My Question or IssueHi! I contacted the support email earlier with a question and I got nothing but an automated response and got no response on twitter either...

  • Visitor
  • Country US Device (Desktop Computer, Google Pixel 3a) Operating System (Android 10, Windows 10)   My Question or Issue Hi! I contacted the support email earlier with a question and I got...
  • GrifGrif
  • Songwriter
  • 653 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 653 Views
  • 1 replies
  • 0 likes

Premium account Canada, PayPal payment not taken. Tried to update payment does not give PayPal optio

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • GrifGrif
  • Songwriter
  • 339 Views
  • 1 replies
  • 0 likes
  • Premium
  • 339 Views
  • 1 replies
  • 0 likes

Desde hace 6 meses me están cobrando doble el Spotify premium ¿Alguien puede ayudarme o asesorarme?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • GrifGrif
  • Songwriter
  • 234 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution manual payments, please

so... spotify automatically charges for the premium subscription but I REALLY don't want that. can I pay manually instead?

  • Visitor
  • so... spotify automatically charges for the premium subscription but I REALLY don't want that. can I pay manually instead?
  • Ver
  • Spotify Legend
  • 3519 Views
  • 5 replies
  • 1 likes
  • Premium
    Subscription
  • 3519 Views
  • 5 replies
  • 1 likes

Set my friend up with a login so they don't stuff up my configurations

Hi everyone.I have a premium account which my friend logs into sometimes. His taste in music is different to mine and it's affecting my configurations. I'm considering upgrading to a dual. Will the music he listens to still affect my discover weekly ...

  • Newbie
  • Hi everyone. I have a premium account which my friend logs into sometimes.  His taste in music is different to mine and it's affecting my configurations.  I'm considering upgrading to a du...
  • AdamDamon
  • Spotify Star
  • 324 Views
  • 1 replies
  • 0 likes
  • Account
  • 324 Views
  • 1 replies
  • 0 likes

I switched to my family's premium account, now my playlists are gone from my old free account.

So I recently switched over to my family premium account after using my free account for years, but after I logged into my family account, I tried to log back into my old free account to make my playlists public so I could follow them. When I logged ...

  • Newbie
  • So I recently switched over to my family premium account after using my free account for years, but after I logged into my family account, I tried to log back into my old free account to make my play...
  • Borgeluis
  • Newbie
  • 344 Views
  • 2 replies
  • 0 likes
  • Account
  • 344 Views
  • 2 replies
  • 0 likes

Playlist recommendations

Spotify has changed the way recommended songs works under my playlist. When I was in search of new music I would get my favorite songs and put them into a playlist then look at the recommended songs. From the recommended songs I used to find many son...

  • Visitor
  • Spotify has changed the way recommended songs works under my playlist. When I was in search of new music I would get my favorite songs and put them into a playlist then look at the recommended songs....
  • GrifGrif
  • Songwriter
  • 665 Views
  • 1 replies
  • 0 likes
  • 665 Views
  • 1 replies
  • 0 likes

Email associated with my account no longer active

PlanPremium Operating System(iOS 10 My Question or IssueHi there - I set up my premium Spotify account a few years back with an email address that is no longer active. There is no way I can access that email. And... I've forgotten my password. (I kno...

  • Visitor
  • Plan Premium   Operating System (iOS 10   My Question or Issue Hi there - I set up my premium Spotify account a few years back with an email address that is no longer active. There i...
  • GrifGrif
  • Songwriter
  • 293 Views
  • 1 replies
  • 0 likes
  • Account
  • 293 Views
  • 1 replies
  • 0 likes

can't login into my acc

hey folks i have a problem since two days i can't login into my premium account again. i accidentally logout myself and now i can't login again. it says to me i would have a wrong password and if i try via email it says that the link would be expired...

  • Casual Listener
  • hey folks i have a problem   since two days i can't login into my premium account again. i accidentally logout myself and now i can't login again. it says to me i would have a wrong password a...
  • GrifGrif
  • Songwriter
  • 348 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 348 Views
  • 3 replies
  • 0 likes

Account Hacked!

Hi, my account: jones0114, which is a premium acc has been hacked. So I can't log in because it says wrong password. This only started happening today, I think. I can't reset my password because I don't get a reset password email from Spotify, so I t...

  • Visitor
  • Hi, my account: jones0114, which is a premium acc has been hacked. So I can't log in because it says wrong password. This only started happening today, I think. I can't reset my password because I do...
  • Billy-J
  • Spotify Star
  • 333 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 333 Views
  • 1 replies
  • 0 likes

Deleted

Over the years, I have ended up with two Spotify accounts. I was having trouble with the older of the two I think because it was connected to Facebook. I disconnected it as far as I know, but was unable to edit my profile, change password, etc, plus ...

  • Visitor
  • Over the years, I have ended up with two Spotify accounts. I was having trouble with the older of the two I think because it was connected to Facebook. I disconnected it as far as I know, but was una...
  • GrifGrif
  • Songwriter
  • 306 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 306 Views
  • 1 replies
  • 0 likes

Is there any way to apply value of a gift card against Spotify services other than a new, individual

My wife gave me a $30 Spotify gift card. As part of signing up, Spotify's site up-sold us to a Premium Duo account. The card wouldn't work but I figured I'd just use it against my account later, like any gift card. I didn't read the very fine print o...

  • Visitor
  • My wife gave me a $30 Spotify gift card. As part of signing up, Spotify's site up-sold us to a Premium Duo account. The card wouldn't work but I figured I'd just use it against my account later, like...
  • EthanS1
  • Community Legend
  • 1378 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 1378 Views
  • 1 replies
  • 0 likes

Please just add 2fa already

PlanFreeCountry(Indonesia)Device(Pc, Android)Operating System(Android Marshmellow, Windows 10) My Question or IssueIts been 2 months my account keep on getting compromise... I already change everything pass, email, revoking 3rd party app, logged off ...

  • Newbie
  • Plan Free Country (Indonesia) Device (Pc, Android) Operating System (Android Marshmellow, Windows 10)   My Question or Issue Its been 2 months my account keep on getting compromise... ...
  • Billy-J
  • Spotify Star
  • 376 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 376 Views
  • 1 replies
  • 0 likes

Albums on Seperate Artist Pages

I have an artist account but both of my releases are split between two pages. How do I fix that?

  • Newbie
  • I have an artist account but both of my releases are split between two pages. How do I fix that?
  • AdamDamon
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Cannot Edit Profile

PlanPremiumCountryUKDeviceiPhone Xs, IPad My Question or IssueHi there i created my account through linking it with facebook however when i log into the Spotify browser is wont let me edit any of my profile details. I’m wanting to update my username ...

  • Visitor
  • Plan Premium Country UK Device iPhone Xs, IPad    My Question or Issue Hi there i created my account through linking it with facebook however when i log into the Spotify browser is ...
  • Billy-J
  • Spotify Star
  • 514 Views
  • 1 replies
  • 0 likes
  • 514 Views
  • 1 replies
  • 0 likes

Did not sign up for Premium - who has been paying for my account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuegot email about issue unable to charge credit card - thought it was phishing email - logged i...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue got ema...
  • Billy-J
  • Spotify Star
  • 317 Views
  • 1 replies
  • 0 likes
  • Account
  • 317 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist shuffle ?

Hi eine Frage , seit einiger Zeit fehlt bei mir die "alle Songs anzeigen " Zeile. Daher kann ich auch nicht wie bisher die Playlisten shuffeln.Was kann ich tun ?

  • Newbie
  • Hi eine Frage , seit einiger Zeit fehlt bei mir die "alle Songs anzeigen " Zeile. Daher kann ich auch nicht wie bisher die Playlisten shuffeln. Was kann ich tun ?  
  • Alex
  • Spotify Legend
  • 1064 Views
  • 5 replies
  • 0 likes
  • 1064 Views
  • 5 replies
  • 0 likes

Automatically keeps changing my date of birth in edit profile.

My Question or IssueI saw my birth date had the incorrect year, but month and day were normal, I changed the year successfully but then I immediately after it altered the day up by one number and I went in, typed the correct number went to save and i...

  • Visitor
  • My Question or Issue I saw my birth date had the incorrect year, but month and day were normal, I changed the year successfully but then I immediately after it altered the day up by one number and I...
  • Joel-M
  • Composer
  • 424 Views
  • 1 replies
  • 1 likes
  • 424 Views
  • 1 replies
  • 1 likes

Solved!! Cannot upgrade to Family plan

PlanPremiumCountrySouth AfricaDeviceAllOperating SystemN/A My Question or IssueI have a Premium account. I tried to upgrade to a Family account. When I do I get the error "Unable to change plans. This could be because you're not eligible for this pla...

  • Newbie
  • Plan Premium Country South Africa Device All Operating System N/A   My Question or Issue I have a Premium account. I tried to upgrade to a Family account. When I do I get the error "Un...
  • Subhadeep
  • Music Fan
  • 1417 Views
  • 1 replies
  • 0 likes
  • 1417 Views
  • 1 replies
  • 0 likes