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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • orenmagen
  • Casual Listener
  • 282275 Views
  • 829 replies
  • 87 likes
  • Account
  • 282275 Views
  • 829 replies
  • 87 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134111 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134111 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76098 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 76098 Views
  • 63 replies
  • 8 likes

Solved!!Superuser Contribution One Ok Rock songs not playing anymore

PlanPremiumCountryPhilippines DeviceSony Xperia Operating SystemAndroidMy Question or IssueI've been playing songs from the artist On Ok Rock on the app withno problem until today. I put on their "Eye of the Storm" album, and what happens is that the...

  • Newbie
  • Plan Premium Country Philippines  Device Sony Xperia  Operating System Android My Question or Issue I've been playing songs from the artist On Ok Rock on the app withno problem unt...
  • Peter
  • Spotify Legend
  • 1006 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 1006 Views
  • 1 replies
  • 0 likes

Superuser Contribution Removed a track from "titles" from "Library" by mistake

User from France,Devices : Linux mint Laptop and Android Phone I removed a track (or 2) by mistake from "titles" from "Library" and I can't find a way to find it back. I don't know the titles of the track(s). I watched in the history but I don't see ...

  • Newbie
  • User from France, Devices : Linux mint Laptop and Android Phone   I removed a track (or 2) by mistake from "titles" from "Library" and I can't find a way to find it back. I don't know the tit...
  • Peter
  • Spotify Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution A Weird Song Started Playing and I Cannot Find it in my Play Queue History

I was listening to Spotify and suddenly I noticed that a weird some came on that was unlike any of the songs I had been listening to. It sounded very electric and computer generated and the only vocals were the words, "3, 2, 1". When I went to skip t...

  • Newbie
  • I was listening to Spotify and suddenly I noticed that a weird some came on that was unlike any of the songs I had been listening to. It sounded very electric and computer generated and the only voca...
  • Peter
  • Spotify Legend
  • 453 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 453 Views
  • 1 replies
  • 0 likes

HELP ME

PlanFree/PremiumCountryUnited StatesDeviceIPhone XR My Question or IssueI had to create this account just to talk to someone...I was logged into my old Spotify Premium account, that I have had for years, on my phone, TV and laptop. One day they are a...

  • Visitor
  • Plan Free/Premium Country United States Device IPhone XR     My Question or Issue I had to create this account just to talk to someone... I was logged into my old Spotify Premium ...
  • OneByBoo
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • Login
  • 259 Views
  • 1 replies
  • 0 likes

I can not link my Spotify account with my ps4 account!

Hi, my problem is that I have a few days trying to log in to spotify ps4, but at the time of doing so, it tells me that my spotify account is already related to another ps4 (which is not true!) I already tried to remove the access of the applications...

  • Newbie
  • Hi, my problem is that I have a few days trying to log in to spotify ps4, but at the time of doing so, it tells me that my spotify account is already related to another ps4 (which is not true!) I alr...
  • OneByBoo
  • Community Legend
  • 376 Views
  • 1 replies
  • 0 likes
  • Account
  • 376 Views
  • 1 replies
  • 0 likes

My brother's band

I'm enquiring about my brother's band. They were signed to a small record label who put their music on Spotify. A few months ago the label went bankrupt and my brother was unable to locate the owner. The band's music remains on Spotify at the moment ...

  • Newbie
  • I'm enquiring about my brother's band.   They were signed to a small record label who put their music on Spotify.   A few months ago the label went bankrupt and my brother was unable to...
  • OneByBoo
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • Account
  • 230 Views
  • 1 replies
  • 0 likes

Solved!! How can I disable automatic payments for Premium?

Is there any way for me to set Sptoify so that I have to manually pay for Premium rather than have the money taken straight out of my account?

  • Gig Goer
  • Is there any way for me to set Sptoify so that I have to manually pay for Premium rather than have the money taken straight out of my account?
  • Dylan_Caulfield
  • Newbie
  • 10438 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 10438 Views
  • 2 replies
  • 0 likes

[Account] Wrong username shown in family subscription

Plan Premium Family Country Latvia Device Iphone X Operating System iOS 10 My Question or Issue I've got problems with my username, firstly, there is a wierd bug with it in two places, in my account settings it just shows some wierd numbers, and in t...

  • Newbie
  • Plan Premium Family Country Latvia Device Iphone X Operating System iOS 10   My Question or Issue I've got problems with my username, firstly, there is a wierd bug with it in...
  • Billy-J
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Username is letters and numbers, display name cannot be searched for

PlanFreeCountryUSADeviceiPhone 7 and Laptop My Question or IssueOn my account page, my username is just letters and numbers. My display name can only be seen when I log in, on both the Spotify app on my laptop or my iPhone. There seems to be no solut...

  • Casual Listener
  • Plan Free Country USA Device iPhone 7 and Laptop   My Question or Issue On my account page, my username is just letters and numbers. My display name can only be seen when I log in, on bo...
  • Lex1927
  • Casual Listener
  • 2244 Views
  • 8 replies
  • 0 likes
  • Account
  • 2244 Views
  • 8 replies
  • 0 likes

Monthly pay

A friend of mine has a premium account and every month he has to pay twice but he has one account what do I need to do? PremiumNetherlands DeviceSamsung <

  • Casual Listener
  • A friend of mine has a premium account and every month he has to pay twice but he has one account what do I need to do?   Premium Netherlands   Device Samsung      &...
  • Jose_M
  • Spotify Star
  • 341 Views
  • 3 replies
  • 1 likes
  • Account
    Premium
  • 341 Views
  • 3 replies
  • 1 likes

Critical Problems with June 2019 Update

PlanPremiumCountryUSADevice(iPhone 8, MacBook Pro)Operating System(iOS 12, OS) My Question or Issue I want to start off by saying I don’t think I have ever written a review or posted in a community forum for any app before in my life because I just n...

  • Casual Listener
  • Plan Premium Country USA Device (iPhone 8, MacBook Pro) Operating System (iOS 12, OS)   My Question or Issue   I want to start off by saying I don’t think I have ever written a r...
  • cgns
  • Casual Listener
  • 1282 Views
  • 4 replies
  • 11 likes
  • Account
    Other
    Premium
  • 1282 Views
  • 4 replies
  • 11 likes

Unable to change email without the password

PlanPremiumCountryEngland, United KingdomDeviceMain device is desktop PC, I listen through my phone a lot tooOperating SystemWindows 10 My Question or IssueHi, im a very frequent user of spotify and im slightly worried. I have gone to update my accou...

  • Casual Listener
  • Plan Premium Country England, United Kingdom Device Main device is desktop PC, I listen through my phone a lot too Operating System Windows 10   My Question or Issue Hi, im a very freq...
  • Billy-J
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 276 Views
  • 1 replies
  • 0 likes

I Can't Edit my profile/Account Info

I registered using my Facebook Account.I tried to edit my profile / Account Info, however it can't be edited.Please help me, how can I resolve this problem?Thank you! Username: 312ksp7ph5cmlkwmeia6hfulaouy

  • Newbie
  • I registered using my Facebook Account. I tried to edit my profile / Account Info, however it can't be edited. Please help me, how can I resolve this problem? Thank you!   Username: 312ksp...
  • A_Musicophile
  • Community Legend
  • 6011 Views
  • 1 replies
  • 1 likes
  • Account
    Other
    Premium
  • 6011 Views
  • 1 replies
  • 1 likes

Identity crisis

Premium user here. My problem is that every time I try to connect to Facebook to find some Spotify buddy users of mine it just crashes from any device I use. I'm having a subscription on a very old e-mail and my Facebook is on a newer one, yet when I...

  • Newbie
  • Premium user here. My problem is that every time I try to connect to Facebook to find some Spotify buddy users of mine it just crashes from any device I use. I'm having a subscription on a very old e...
  • Billy-J
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Profile Name not showing

Hello. I just created my account via the phone app, upgraded to premium and all, but I just noticed that the profile name I selected when I created the account, it's not showing in my profile. It only shows a long username with random numbers and let...

  • Newbie
  • Hello.    I just created my account via the phone app, upgraded to premium and all, but I just noticed that the profile name I selected when I created the account, it's not showing in my ...
  • QuackingThings
  • Casual Listener
  • 3284 Views
  • 5 replies
  • 2 likes
  • Account
  • 3284 Views
  • 5 replies
  • 2 likes

someome hijacking my account?

Hello all. I am on spotify premium as part of a family plan. Regularly i get someone playing music via my account on a chrome web player, i.e. my music stops and i see some tracks i never heard of (and dont like) playing for that person. i can take i...

  • Casual Listener
  • Hello all.   I am on spotify premium as part of a family plan. Regularly i get someone playing music via my account on a chrome web player, i.e. my music stops and i see some tracks i never he...
  • zoso_03
  • Music Fan
  • 953 Views
  • 10 replies
  • 0 likes
  • Account
  • 953 Views
  • 10 replies
  • 0 likes

Username is just letters and numbers

So, my username somehow is just a bunch of random numbers and letters, and I don't know how to change or fix that. I've already disabled and re-enabled Facebook data processing, to no avail. It's really unconvenient to have a giant string of letters ...

  • Newbie
  • So, my username somehow is just a bunch of random numbers and letters, and I don't know how to change or fix that. I've already disabled and re-enabled Facebook data processing, to no avail. It's rea...
  • OneByBoo
  • Community Legend
  • 573 Views
  • 1 replies
  • 0 likes
  • Account
  • 573 Views
  • 1 replies
  • 0 likes

Solved!! Where is option to not play an artist?

PlanPremiumCountryCanadaDeviceAndroid and Windows desktop appOperating System Android Oreo, Windows 7 Where is the option to not play an artist when on their page? 3 dots menu doesn't give option on phone app or desktop app

  • Casual Listener
  • Plan Premium Country Canada Device Android and Windows desktop app Operating System  Android Oreo, Windows 7     Where is the option to not play an artist when on their ...
  • OneByBoo
  • Community Legend
  • 548 Views
  • 1 replies
  • 0 likes
  • Premium
  • 548 Views
  • 1 replies
  • 0 likes

Want to change email in account.

PlanPremiumCountryThailandDevice Operating SystemAndroid OreoMy Question or IssueI want to change email for my premium account, but I can't log in because I forgot that email address and I click to reset password already. How do i can do about this?

  • Casual Listener
  • Plan Premium Country Thailand Device   Operating System Android Oreo My Question or Issue I want to change email for my premium account, but I can't log in because I forgot that em...
  • OneByBoo
  • Community Legend
  • 466 Views
  • 3 replies
  • 0 likes
  • Account
  • 466 Views
  • 3 replies
  • 0 likes

Problems claiming google home mini

Like others with family membership we were offered a google home mini. When following the link within the offer period, the message “thanks- your interest has been registered” (or similar) was received but nothing has happened since. How do I get an ...

  • Newbie
  • Like others with family membership we were offered a google home mini. When following the link within the offer period, the message “thanks- your interest has been registered” (or similar) was receiv...
  • Billy-J
  • Spotify Star
  • 1006 Views
  • 1 replies
  • 0 likes
  • 1006 Views
  • 1 replies
  • 0 likes