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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 414 Views
  • 0 replies
  • 7 likes
  • Security
  • 414 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 439885 Views
  • 970 replies
  • 108 likes
  • Account
  • 439885 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195380 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195380 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106890 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106890 Views
  • 70 replies
  • 11 likes

Can't upgrade to premium "Oops! Something didn't work please try again"

Hi Ya'll, I keep trying to upgrade my account but every time I go through the process of inputing all my card information I get the above error message. I'm not sure what the problem is but this has happened to me on my phone and computer now every t...

  • Newbie
  • Hi Ya'll,   I keep trying to upgrade my account but every time I go through the process of inputing all my card information I get the above error message. I'm not sure what the problem is bu...
  • rmustard
  • Music Fan
  • 749 Views
  • 2 replies
  • 1 likes
  • 749 Views
  • 2 replies
  • 1 likes

Facebook link - Data loss

Hello, I created 2 years ago a Spotify account using my Facebook account. I've never had a Spotify login.Today, a friend came at my place and he was logged in on Spotify (on my computer with a non-facebook linked account) and my Facebook was also log...

  • Visitor
  • Hello,    I created 2 years ago a Spotify account using my Facebook account. I've never had a Spotify login. Today, a friend came at my place and he was logged in on Spotify (on my compu...
  • Amarro
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 212 Views
  • 1 replies
  • 0 likes

How To Log In When Facebook Is Blocked at Work?

attempting to access the desktop website. cannot log in as Facebook is blocked at work. i have tried a few different things such as change device password (it still prompts me to log in which defeats the purpose) as well as trying to reset my passwor...

  • Casual Listener
  • attempting to access the desktop website. cannot log in as Facebook is blocked at work.    i have tried a few different things such as change device password (it still prompts me to log i...
  • Amarro
  • Community Legend
  • 1777 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 1777 Views
  • 1 replies
  • 0 likes

UNBEARABLY SLOW

I don't know if this is an account issue or an app issue so here goes. I briefly unsubscribed from the premium subscription and then re-upped it a few months later for budgetary reasons, and now that I'm back to premium my iphone app still only allow...

  • Casual Listener
  • I don't know if this is an account issue or an app issue so here goes. I briefly unsubscribed from the premium subscription and then re-upped it a few months later for budgetary reasons, and now that...
  • 197 Views
  • 0 replies
  • 1 likes
  • Account
  • 197 Views
  • 0 replies
  • 1 likes

Solved!! Customer Service

I would like to talk on the phone with someone its a bit ridiculos that you can't. I wanted to ask about the family plan and I need to change my credit card as well.

  • Casual Listener
  • I would like to talk on the phone with someone its a bit ridiculos that you can't. I wanted to ask about the family plan and I need to change my credit card as well.
  • MattSuda
  • Spotify Star
  • 317 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 317 Views
  • 2 replies
  • 0 likes

Free Account

I have a free account and I was charged 9.99. I never provided Spotify with my credit card information. I never agreed to an upgrade.

  • Casual Listener
  • I have a free account and I was charged 9.99. I never provided Spotify with my credit card information. I never agreed to an upgrade.
  • MattSuda
  • Spotify Star
  • 222 Views
  • 3 replies
  • 0 likes
  • 222 Views
  • 3 replies
  • 0 likes

Have premium account but want to add my NUS for the discount

Hi all, I noticed today that I can get a 50% discount on the premium account with my NUS, on reading about it in the help it says about entering my NUS number but I can't see where to enter that? Could anyone help please, Thanks,Sally

  • Casual Listener
  • Hi all,   I noticed today that I can get a 50% discount on the premium account with my NUS, on reading about it in the help it says about entering my NUS number but I can't see where to enter ...
  • MattSuda
  • Spotify Star
  • 755 Views
  • 6 replies
  • 0 likes
  • 755 Views
  • 6 replies
  • 0 likes

Premium not working

I've been listening to Spotify all morning on my phone, then suddenly it stopped and I went to play a song and it wouldn't let me. Then I got a popup telling me to upgrade, even though I'm still subscribed, there's nothing wrong with my card, and not...

  • Casual Listener
  • I've been listening to Spotify all morning on my phone, then suddenly it stopped and I went to play a song and it wouldn't let me. Then I got a popup telling me to upgrade, even though I'm still subs...
  • MattSuda
  • Spotify Star
  • 210 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 210 Views
  • 3 replies
  • 0 likes

Solved!! Got booted and cannot log back in with Facebook (Spotify Free)

So, here I was just chugging along, listening to my own personal files on Spotify Free and all of a sudden I got completely booted/disconnected, was brought to the log-in page and tried to log back in with my Facebook account as I always do when I am...

  • Roadie
  • So, here I was just chugging along, listening to my own personal files on Spotify Free and all of a sudden I got completely booted/disconnected, was brought to the log-in page and tried to log back i...
  • MattSuda
  • Spotify Star
  • 298 Views
  • 2 replies
  • 0 likes
  • Free
    Login
    Other
  • 298 Views
  • 2 replies
  • 0 likes

Cancelé la subscripcion premium y me volvieron a cobrar

Cancelé mi subscripcion premium en febrero y terminaba el 18 de marzo, la sorpresa que me he llevado hoy al ver que me han cobrado los 9,90€ por otro mes premium cuando yo la tenia cancelada, el metodo de pago ha sido por Paypal. Como puedo reclamar ...

  • Casual Listener
  • Cancelé mi subscripcion premium en febrero y terminaba el 18 de marzo, la sorpresa que me he llevado hoy al ver que me han cobrado los 9,90€ por otro mes premium cuando yo la tenia cancelada, el meto...
  • xDonnie
  • Casual Listener
  • 233 Views
  • 2 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 233 Views
  • 2 replies
  • 1 likes

Conectarse a facebook

Hola, yo tenía una cuenta que había registrado con facebook, pero luego de un tiempo la eliminé. Ahora tengo otra cuenta que es premiun, y la vinculo con facebook, pero no pasa nada, no aparece mi foto de perfil ni puedo buscar a mis amigos. Ayuda pl...

  • Newbie
  • Hola, yo tenía una cuenta que había registrado con facebook, pero luego de un tiempo la eliminé. Ahora tengo otra cuenta que es premiun, y la vinculo con facebook, pero no pasa nada, no aparece mi fo...
  • MattSuda
  • Spotify Star
  • 313 Views
  • 2 replies
  • 0 likes
  • Login
  • 313 Views
  • 2 replies
  • 0 likes

Solved!! Cancelling Premium Subscription

I cancelled my subscription through apple, Will this also cancel it off of my computer? It's all the same account, but I want to be sure

  • Newbie
  • I cancelled my subscription through apple, Will this also cancel it off of my computer? It's all the same account, but I want to be sure 
  • MattSuda
  • Spotify Star
  • 234 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 234 Views
  • 2 replies
  • 0 likes

how to know if my free premium trial has been canceled

How can I be sure my free trial has been canceled and I will Not be subscribed??

  • Casual Listener
  • How can I be sure my free trial has been canceled and I will Not be subscribed??
  • MattSuda
  • Spotify Star
  • 734 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 734 Views
  • 3 replies
  • 0 likes

Solved!! Why do I still have premium after I canceled the dollar three month trial?

I got the one dollar trial for three months and it was supposed to expire on the 16th of March 2015 so I canceled it on the 15th. However, it still says that I have premium. Why is this? I don't want to get charged for something I no longer wanted.

  • Visitor
  • I got the one dollar trial for three months and it was supposed to expire on the 16th of March 2015 so I canceled it on the 15th. However, it still says that I have premium. Why is this? I don't want...
  • MattSuda
  • Spotify Star
  • 507 Views
  • 3 replies
  • 0 likes
  • 507 Views
  • 3 replies
  • 0 likes

My Visa Card is used by someone buying Spotify Premium

Hi, My Visa card has been used to buy Spotify premium for over 6 months but not by me! Now I don't know who to talk to to get my money back? I have lost over 1000 SEK. I have sent a message to Spotify but they have not replied and my bank says that I...

  • Newbie
  • Hi,    My Visa card has been used to buy Spotify premium for over 6 months but not by me!    Now I don't know who to talk to to get my money back?    I have ...
  • MattSuda
  • Spotify Star
  • 631 Views
  • 3 replies
  • 0 likes
  • 631 Views
  • 3 replies
  • 0 likes

Add entire music library from laptop to spotify with on single click?

Hi guys, is there a way to add my entire music library on my laptop to spotify with one single click (via any tool e.g.) ? For example folders on my laptop then become playlist on spotify...? RegardsSascha

  • Casual Listener
  • Hi guys,   is there a way to add my entire music library on my laptop to spotify with one single click (via any tool e.g.) ? For example folders on my laptop then become playlist on spotify......
  • MattSuda
  • Spotify Star
  • 251 Views
  • 3 replies
  • 0 likes
  • Other
  • 251 Views
  • 3 replies
  • 0 likes

Can someone from Spotify please contact me?

I have some information that I think you should know. Please PM me or e-mail me. I did send in a feedback form about it this morning. I consider this to be important Thanks

  • Roadie
  • I have some information that I think you should know. Please PM me or e-mail me. I did send in a feedback form about it this morning. I consider this to be important   Thanks 
  • pcoventry76
  • Roadie
  • 780 Views
  • 14 replies
  • 0 likes
  • 780 Views
  • 14 replies
  • 0 likes

Spotify has changed my user name!

Hi everyone! I created an account as "javicox" in Spain a lots years ago but I moved to Lodon 2 years ago and there I paid a premium with English card, till here everything was ok but I come back to spain 2 month ago and first at all I couldn' t use ...

  • Newbie
  • Hi everyone! 🙂  I created an account as "javicox" in Spain a lots years ago but I moved to Lodon 2 years ago and there I paid a premium with English card, till here everything was ok but ...
  • MattSuda
  • Spotify Star
  • 416 Views
  • 1 replies
  • 0 likes
  • Account
  • 416 Views
  • 1 replies
  • 0 likes

Payment problems

Hi everybodyI'm having problems with Spotify because my payment is not reflected yet and it was supposed to be reflected on sunday, can someone tell me please what can I do or something similar, I don't want any problem with SpotifyThanks for your at...

  • Newbie
  • Hi everybody I'm having problems with Spotify because my payment is not reflected yet and it was supposed to be reflected on sunday, can someone tell me please what can I do or something similar, I ...
  • MattSuda
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 149 Views
  • 1 replies
  • 0 likes

Spotify Student United States

So I go to Virginia Tech, I verified that I am elligible for the discount. I click on the link on the student discount page that says click here. I log in using facebook and then it just takes me to my account page and never gives me the discount or ...

  • Visitor
  • So I go to Virginia Tech, I verified that I am elligible for the discount. I click on the link on the student discount page that says click here. I log in using facebook and then it just takes me to ...
  • MattSuda
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 198 Views
  • 1 replies
  • 0 likes