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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88322 Views

9 replies

2 likes

Account
Login
  • 88322 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

743382 Views

13 replies

4 likes

Account
  • 743382 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

756586 Views

18 replies

29 likes

  • 756586 Views
  • 18 replies
  • 29 likes

Solved!! Not recieving my Password reset email

Hello A couple months back I made a Spotify account Under the username: ndrewbosler , and I forgot what the password was so when I request a password reset to my email: I did not receive anything. Therefore,I was wondering if there may have been a t...

Casual Listener

Hello A couple months back I made a Spotify account Under the username: ndrewbosler , and I forgot what the password was so when I request a password reset to my email: <removed> I d...

MattSuda

Spotify Star

704 Views

3 replies

0 likes

Account
Login
  • 704 Views
  • 3 replies
  • 0 likes

Changing to Student Discount

I am signed up for premium right now and I want to switch to the student discount but it won't let me. How can I do that? Also when I try to cancel my premium subscription it says, "You do not currently have a payment provider connected to your accou...

Newbie

I am signed up for premium right now and I want to switch to the student discount but it won't let me. How can I do that? Also when I try to cancel my premium subscription it says, "You do not curren...

MattSuda

Spotify Star

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

Solved!! Double payment on my credit card

Dears, I have a double payment on my credit card, that simple. Please help. kanibalv

Regular

Dears,   I have a double payment on my credit card, that simple.   Please help.     kanibalv

MattSuda

Spotify Star

1251 Views

11 replies

0 likes

Account
Premium
Subscription
  • 1251 Views
  • 11 replies
  • 0 likes

Solved!! Student discount isn't working

I have been verefied and recieved the message and clicked on the link, but it's still saying in the subscription page "Your Spotify Premium subscription will be automatically renewed on 2015-xx-xx and charged $9.99 + Sales tax, unless you cancel your...

Casual Listener

I have been verefied and recieved the message and clicked on the link, but it's still saying in the subscription page "Your Spotify Premium subscription will be automatically renewed on 2015-xx-xx an...

MattSuda

Spotify Star

1085 Views

3 replies

0 likes

  • 1085 Views
  • 3 replies
  • 0 likes

Solved!! Deactivated facebook and lost all content

I deactivated my facebook for a few months and upon reactivating it i have lost all playlists, starred songs and followers. I have seen a lot of people with this problem and the resolution is to email spotify through the contact form but the form won...

Casual Listener

I deactivated my facebook for a few months and upon reactivating it i have lost all playlists, starred songs and followers. I have seen a lot of people with this problem and the resolution is to emai...

missantimacy

Casual Listener

851 Views

6 replies

0 likes

  • 851 Views
  • 6 replies
  • 0 likes

Account hacked, email and password changed

My Spotify account seems to have been hacked. The email address has been changed to boehlkau14@gmail.com and the password has also been changed. I have access to the account via Facebook login, but cannot change any information. I've submitted a supp...

Newbie

My Spotify account seems to have been hacked. The email address has been changed to boehlkau14@gmail.com and the password has also been changed. I have access to the account via Facebook login, ...

Pricilla

Spotify

478 Views

2 replies

0 likes

  • 478 Views
  • 2 replies
  • 0 likes

MY SPOTIFY ACCOUNT WON'T DELETE!!

Please help! I've sent three emails through the contact form requesting to delete my other account linked to facebook I've recieved an automatic response of my spotify case # but MY ACCOUNT IS STILL THERE! PLEASE HELP for the love of god. MEMENICA IS...

Music Fan

Please help! I've sent three emails through the contact form requesting to delete my other  account linked to facebook I've recieved an automatic response of my spotify case # but MY ACCOUNT...

Pricilla

Spotify

1166 Views

4 replies

0 likes

Account
  • 1166 Views
  • 4 replies
  • 0 likes

Solved!! How to downgrade from premium to unlimited?

Hello, How to downgrade from premium to unlimited? Does unlimited no longer exist? Country: Sweden Thanks.

Casual Listener

Hello,   How to downgrade from premium to unlimited? Does unlimited no longer exist?   Country: Sweden     Thanks.

MattSuda

Spotify Star

903 Views

3 replies

0 likes

Premium
Subscription
Unlimited
  • 903 Views
  • 3 replies
  • 0 likes

Solved!! Just started premium and not even had first payment taken from my account i want to cancel premium

I need help i signed up for spotify premium a few days ago and ive decided that i dont want it anymore but it wont let me cancel it

Casual Listener

I need help i signed up for spotify premium a few days ago and ive decided that i dont want it anymore but it wont let me cancel it

MattSuda

Spotify Star

716 Views

3 replies

0 likes

  • 716 Views
  • 3 replies
  • 0 likes

NUS Extra Discount link not working?

Hi, I have a Spotify Premium account which I love, and pay for each much with Credit Card. I have just seen that I can get a 50% discount with my NUS Extra card. However when I follow a link to sign up for the discount (from either NUS Extra website ...

Visitor

Hi,   I have a Spotify Premium account which I love, and pay for each much with Credit Card. I have just seen that I can get a 50% discount with my NUS Extra card. However when I follow a li...

MattSuda

Spotify Star

3167 Views

2 replies

1 likes

Account
Subscription
  • 3167 Views
  • 2 replies
  • 1 likes

Not able to get college discount

I have been using spotify premium for a long time now, I just realized that there is a college discount and I would like to take advantage of that as I am a college student, however, whenever I click the link to retrieve the discount it just keeps sh...

Newbie

I have been using spotify premium for a long time now, I just realized that there is a college discount and I would like to take advantage of that as I am a college student, however, whenever I click...

MeghanLR3

Newbie

4139 Views

3 replies

0 likes

  • 4139 Views
  • 3 replies
  • 0 likes

I need help account

I try contact 2 times nobody helps me ... no answer i have a free account thats connect to my facebook i want to have delete this one so i can my premium account connect to my facebook hope someone help me

Newbie

I try contact 2 times nobody helps me ... no answer   i have a free account thats connect to my facebook i want to have delete this one so i can  my premium account connect to my facebo...

MattSuda

Spotify Star

322 Views

3 replies

0 likes

Account
  • 322 Views
  • 3 replies
  • 0 likes

When I try to log in with facebook I get the message "you already have an account with the email x"

I can't login to spotify with facebook because I keep getting the error messge "it looks like you already have an account with the email address xxx

Casual Listener

I can't login to spotify with facebook because I keep getting the error messge "it looks like you already have an account with the email address xxx

cliffoa

Casual Listener

686 Views

7 replies

0 likes

Account
  • 686 Views
  • 7 replies
  • 0 likes

Connecting spotify to another service from a facebook-joined account

I signed up for spotify with my facebook account and recently went premium. I want to use Spotify with my Dragon Assistant program, but it asks me to log in with a username and password, when I don't have these. What can I do?

Newbie

I signed up for spotify with my facebook account and recently went premium. I want to use Spotify with my Dragon Assistant program, but it asks me to log in with a username and password, when I don't...

OviiiOne

Community Legend

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

Spotify not playing from my laptop

Hi, for some reason Spotify is not playing from my laptop. I press play and the track bar doesn't show any signs of moving. I'm paying for a premium account and am wondering why this is happening?

Newbie

Hi, for some reason Spotify is not playing from my laptop. I press play and the track bar doesn't show any signs of moving. I'm paying for a premium account and am wondering why this is happening?

OviiiOne

Community Legend

1811 Views

1 replies

0 likes

  • 1811 Views
  • 1 replies
  • 0 likes

Charge confusion - not getting premium

I'm with Spotify France, and have a payments problem. The systems on one hand say I use card "x", and that it has expired, which it has. But I have been using anotjher card since Oct 2014 and have been billed every month on 21st, including for Januar...

Casual Listener

I'm with Spotify France, and have a payments problem.   The systems on one hand say I use card "x", and that it has expired, which it has. But I have been using anotjher card since Oct 2014 ...

OviiiOne

Community Legend

380 Views

3 replies

0 likes

  • 380 Views
  • 3 replies
  • 0 likes

need to login twice? second login not accepted?

After logging in to Spotify on my PC with a Facebook login, Spotify loads in the background and then presents a window to login again, this time without the option to use facebook login. If I close the window spotify closes and is unusable. I've also...

Newbie

After logging in to Spotify on my PC with a Facebook login, Spotify loads in the background and then presents a window to login again, this time without the option to use facebook login. If I close t...

Peter__

Community Legend

1341 Views

1 replies

0 likes

  • 1341 Views
  • 1 replies
  • 0 likes

My music was erased

Today i opned the spotify app in my android smartphone and i realised that all my playlist and albums was erased and i dont have idea why. I have a premiun user... my user is lamolejc. Please help me

Newbie

Today i opned the spotify app in my android smartphone and i realised that all my playlist and albums was erased and i dont have idea why. I have a premiun user... my user is lamolejc. Please help me

MattSuda

Spotify Star

373 Views

2 replies

0 likes

  • 373 Views
  • 2 replies
  • 0 likes

Spotify Premium charge

Hi everyone, i purchased Spotify premium subscription around late december 2014 when it had 1 months + 2 free months ( i believe ). The purchase was made via PayPal. How do i know if i used the free trial before the charge begins ? And if i want to s...

Newbie

Hi everyone, i purchased Spotify premium subscription around late december 2014 when it had 1 months + 2 free months ( i believe ). The purchase was made via PayPal. How do i know if i used the free ...

Peter__

Community Legend

451 Views

1 replies

0 likes

Premium
Subscription
  • 451 Views
  • 1 replies
  • 0 likes