Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Moderator
76884 Views
28 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
95126 Views
9 replies
2 likes
hi, I created a account under spotify student discount and I assumed I would get one month free before they charge me for subscription.Did I do something wrong or this offer is not valid on student discount?
hi, I created a account under spotify student discount and I assumed I would get one month free before they charge me for subscription.Did I do something wrong or this offer is not valid on student...
Spotify Star
301 Views
1 replies
0 likes
I lost the card I linked to PayPal to use to pay Spotify so I just linked my bank account and paid it that way. Later I received a new debit card and changed it to that. Will I be charged twice for one month or will it be stretched over a course of t...
I lost the card I linked to PayPal to use to pay Spotify so I just linked my bank account and paid it that way. Later I received a new debit card and changed it to that. Will I be charged twice for o...
Spotify Star
206 Views
1 replies
0 likes
I added my brother to spotify via the Family feature. He followed the link they sent and created an account. But his account shows as Free and he can't get the same features I have. How can I tell him to fix this? He is getting really frustrated caus...
I added my brother to spotify via the Family feature. He followed the link they sent and created an account. But his account shows as Free and he can't get the same features I have. How can I tell hi...
Spotify Star
214 Views
1 replies
0 likes
Hi I've had a Premium subscription since mid-last year (July) and all of a sudden its reverted back to the unpaid option. I've never cancelled it, and my payments history shows the payment stopped a couple of weeks ago. The only change I've done was ...
Hi I've had a Premium subscription since mid-last year (July) and all of a sudden its reverted back to the unpaid option. I've never cancelled it, and my payments history shows the payment...
Spotify Star
230 Views
1 replies
0 likes
Hi Spotify, I just downloaded the new Spotify update on my laptop, and now all my playlists are gone except for Starred. My account info is still there, and all of my playlists still show up on my phone and the web player—they're only missing from Sp...
Hi Spotify, I just downloaded the new Spotify update on my laptop, and now all my playlists are gone except for Starred. My account info is still there, and all of my playli...
Spotify Star
281 Views
1 replies
0 likes
Spotify, Someone created an account with your service using my email address. I have: Logged out of all devices Requested a password change and changed my password. Now, how do I cancel the account???? Your help page is very unhelpful. There is no wa...
Spotify, Someone created an account with your service using my email address. I have: Logged out of all devices Requested a password change and changed my passwor...
Community Legend
253 Views
1 replies
0 likes
Hi! I dont wanna get a premium account but I would like to know if the app is gonna use my internet data when i listen to songs on online modeThanks
Hi! I dont wanna get a premium account but I would like to know if the app is gonna use my internet data when i listen to songs on online mode Thanks
Community Legend
340 Views
1 replies
0 likes
I'm pretty sure my accounts are connected, I can find Facebook friends on Spotify, my playlist changes and recently played songs appear in my "Recent Activity" bar, I can even share songs to my facebook account. However I think I may be missing somet...
I'm pretty sure my accounts are connected, I can find Facebook friends on Spotify, my playlist changes and recently played songs appear in my "Recent Activity" bar, I can even share songs to my ...
506 Views
0 replies
2 likes
I like to use my Facebook Account instead of my Username. How can I switch it?
I like to use my Facebook Account instead of my Username. How can I switch it?
Casual Listener
630 Views
6 replies
0 likes
Somehow I cannot locate my username--it will not accept my email address which is what I thought I used. I have reset my password and I am a premium subscriber. What to do? It would be good for Spotify to have a direct customer service line.
Somehow I cannot locate my username--it will not accept my email address which is what I thought I used. I have reset my password and I am a premium subscriber. What to do? It would be good for Spoti...
Community Legend
267 Views
1 replies
0 likes
I used my Card to try 1 month Spotify, I declined the subscription 10 days before my 1 month expired. I check my card and I saw they took my 99kr so I want them back, since I don't want spootify when I said I don't want it 10 days before my free mont...
I used my Card to try 1 month Spotify, I declined the subscription 10 days before my 1 month expired. I check my card and I saw they took my 99kr so I want them back, since I don't want spootify when...
Community Legend
219 Views
1 replies
0 likes
I've recently moved from Toronto to London and want to change the country on my account settings. I switched from Premium to Free when I moved because I didn't need all the account benefits, but now I'd like to switch back to Premium. I followed the ...
I've recently moved from Toronto to London and want to change the country on my account settings. I switched from Premium to Free when I moved because I didn't need all the account benefits, but now ...
Community Legend
641 Views
1 replies
0 likes
I have a paid for premium account - it was working till the other day and now i have had to set up a new account on a trial and all my play lists are gone, I think I log in via paypal. I reset my facebook password not sure this makes a diffeence
I have a paid for premium account - it was working till the other day and now i have had to set up a new account on a trial and all my play lists are gone, I think I log in via paypal. I r...
Not applicable
231 Views
2 replies
0 likes
Anyone else experiencing problems with their post code when trying to upgrade to premium? I've tried to add a credit card, Paypal etc. I've also tried to upgrade using PC, phone, ipad and the error is the same on all devices. I'm definitely on the Ca...
Anyone else experiencing problems with their post code when trying to upgrade to premium? I've tried to add a credit card, Paypal etc. I've also tried to upgrade using PC, phone, ipad and the...
Newbie
1348 Views
4 replies
0 likes
I have two Premium accounts in the same family and now I ordered a Family account to replace the other Premium. My spouse has her own premium account and I'd like to know how to transfer that to be part of the family account withour her losing all he...
I have two Premium accounts in the same family and now I ordered a Family account to replace the other Premium. My spouse has her own premium account and I'd like to know how to transfer that to be p...
Spotify Star
1210 Views
2 replies
0 likes
Hi there I've recently been trying to upgrade to premium from Canada but I get a message stating my zip code is invalid. If anyone has found a fix it would be much appreciated.
Hi there I've recently been trying to upgrade to premium from Canada but I get a message stating my zip code is invalid. If anyone has found a fix it would be much appreciated.
Spotify Star
379 Views
2 replies
0 likes
As of last week certain songs in my starred list are just unable to be played.When looking at the list, th esong is prefixed by a exclamation mark. And when clicking on the album title it shows me a grayed out song.. For example, Motherf**ker (censor...
As of last week certain songs in my starred list are just unable to be played. When looking at the list, th esong is prefixed by a exclamation mark. And when clicking on the album title it shows me ...
Casual Listener
1644 Views
3 replies
0 likes
I'm based in Singapore and have been paying for premium for about a year with a Citibank gold debit card (has the visa logo on it). My wallet was recently lost and i got a replacement card. It was the same type card. I tried to put in my new CC info,...
I'm based in Singapore and have been paying for premium for about a year with a Citibank gold debit card (has the visa logo on it). My wallet was recently lost and i got a replacement card. &nb...
Spotify Star
770 Views
1 replies
0 likes
Is anybody else having problems signing in to their Spotify account? I was suddenly signed out on all my devices, and can now only sign in through Facebook. Now, when signing in through Facebook, I'm missing Premium and Spotify acts like I'm a new us...
Is anybody else having problems signing in to their Spotify account? I was suddenly signed out on all my devices, and can now only sign in through Facebook. Now, when signing in through Facebook...
Spotify Star
593 Views
1 replies
0 likes
My iPod touch was stolenn, and my spotify premium account was open. Can you reset the devices on my account so it's no longer associated with the iPod so that the thieves can't use it? Thanks for any help PS. Will I have to re-sink all of my music?
My iPod touch was stolenn, and my spotify premium account was open. Can you reset the devices on my account so it's no longer associated with the iPod so that the thieves can't use it? Th...
Spotify Star
464 Views
3 replies
0 likes
