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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

285396 Views

529 replies

34 likes

Account
Free
  • 285396 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13578 Views

6 replies

11 likes

Security
  • 13578 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539458 Views

990 replies

114 likes

Account
  • 539458 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129521 Views

74 replies

12 likes

Account
Login
Premium
  • 129521 Views
  • 74 replies
  • 12 likes

Account Stuck In Free Mode

A few days ago I noticed my Spotify account was in Free mode so I thought I needed to update my payment info or something. Well I log on and it does show I have not been charged yet for my current month, but it will not let me pay to bring my account...

Visitor

A few days ago I noticed my Spotify account was in Free mode so I thought I needed to update my payment info or something. Well I log on and it does show I have not been charged yet for my current mo...

Jordi

Community Legend

334 Views

1 replies

0 likes

Account
Premium
  • 334 Views
  • 1 replies
  • 0 likes

Spotify desktop client communication failed.

I'm getting this message when I try to log in from my PC through Facebook. I've uninstalled, and reinstalled. I've confirmed my payment info... I can't figure out why I can't log in. Help?

Newbie

I'm getting this message when I try to log in from my PC through Facebook. I've uninstalled, and reinstalled.  I've confirmed my payment info...  I can't figure out why I can't log in. &nbs...

Jordi

Community Legend

224 Views

1 replies

0 likes

Account
  • 224 Views
  • 1 replies
  • 0 likes

I can't sign in! The country doesn't match the one set.

Hello, I have moved from Spain to Ecuador. I have change my region on spotifuggle profile but still can't log in.... SOWS Thanks, P.d: I have a free account. GR

Casual Listener

Hello,  I have moved from Spain to Ecuador. I have change my region on spotifuggle profile but still can't log in.... SOWS Thanks,    P.d: I have a free account.   ...

Ferd

Newbie

2093 Views

11 replies

0 likes

Free
Login
  • 2093 Views
  • 11 replies
  • 0 likes

cant buy premium again

Hi, i had premium until yesterday 4/1/15 and was great but today i found out that i dont have it anymore and when i try to buy it it tells me there is a problem with my credit card or the provider is having issues, cheked this out and no problems wit...

Casual Listener

Hi,   i had premium until yesterday 4/1/15 and was great but today i found out that i dont have it anymore and when i try to buy it it tells me there is a problem with my credit card or the pr...

210 Views

0 replies

0 likes

Account
Free
Premium
Subscription
  • 210 Views
  • 0 replies
  • 0 likes

Charged for 30 day Premium free trial

Hi I saw an email from Spotify last month that told me I could try Premium out for free for 30 days. I visited your site, and clicked on the link for the free 30 day trial. It asked me for my bank details, however I supplied these in good faith, thin...

Regular

Hi   I saw an email from Spotify last month that told me I could try Premium out for free for 30 days. I visited your site, and clicked on the link for the free 30 day trial.   It asked...

shaz84

Regular

652 Views

2 replies

0 likes

Free
Premium
Subscription
  • 652 Views
  • 2 replies
  • 0 likes

Can't pay for Premium?

Hey guys, So as you can see above, I can't pay for premium. When I click subscribe, I don't get taken to a payment screen or anything, it just stays here. I've tried clearing my cache/cookies/etc. When my partner logs in there is no problem with his ...

Screenshot 2015-04-02 at 17.03.40.png

Visitor

  Hey guys,   So as you can see above, I can't pay for premium. When I click subscribe, I don't get taken to a payment screen or anything, it just stays here. I've tried clearing my cach...

Solmoy

Newbie

793 Views

1 replies

0 likes

Subscription
  • 793 Views
  • 1 replies
  • 0 likes

Can't unsubscribe premium (getting an error)

Hi, I tried many times to unsubscribe from the premium offer but everytime I'm getting an error on the last step, when asked to login into Facebook. After logging to Facebook I'm redirected to Spotify's site which show the following error: Oops! Some...

Casual Listener

Hi,   I tried many times to unsubscribe from the premium offer but everytime I'm getting an error on the last step, when asked to login into Facebook.   After logging to Facebook I'm re...

avetisk

Casual Listener

209 Views

1 replies

0 likes

Premium
Subscription
  • 209 Views
  • 1 replies
  • 0 likes

Facebook

My partner and I signed up for a Spotify Trial through our cell phone provider, Sprint. Both accounts were opened through our Facebook accounts. Our trial ended and our accounts were switched to a FREE account. All was okay at that point. We decided ...

Casual Listener

My partner and I signed up for a Spotify Trial through our cell phone provider, Sprint.   Both accounts were opened through our Facebook accounts.   Our trial ended and our accoun...

174 Views

0 replies

0 likes

Other
Subscription
  • 174 Views
  • 0 replies
  • 0 likes

Broken account

Short version: I want to cancel my Premium subscription but Spotify thinks I don't have a Premium subscription so there's nothing to cancel, even though I just got charged for it. Longer version: On or around January 1, 2015, I took advantage of the ...

Newbie

Short version: I want to cancel my Premium subscription but Spotify thinks I don't have a Premium subscription so there's nothing to cancel, even though I just got charged for it.   Longer ver...

meahtenoha

Spotify

539 Views

2 replies

0 likes

Account
Premium
Subscription
  • 539 Views
  • 2 replies
  • 0 likes

Solved!! Using Spotify Premium in more than one device

Hi everyone,Before suscribing to Spotify Premium as I plan to, I want to make sure that I can use my account in more than one computer/device (not simultaneously as I read) as I want to use it in my personal and work laptops and in my mobile phone.Wi...

Casual Listener

Hi everyone, Before suscribing to Spotify Premium as I plan to, I want to make sure that I can use my account in more than one computer/device (not simultaneously as I read) as I want to...

mic416

Casual Listener

589 Views

4 replies

0 likes

Premium
  • 589 Views
  • 4 replies
  • 0 likes

My old account won't work since i deleted my Facebook, and i keep being billed

Hello! I deactivated my facebook account and in the proccess lost my spotify account (with premium) and all my playlists. it didnt happen right away, I could sign onto it for about a week, but then it was Free right away. Then all of a sudden I could...

Newbie

Hello!   I deactivated my facebook account and in the proccess lost my spotify account (with premium) and all my playlists. it didnt happen right away, I could sign onto it for about a week, b...

meahtenoha

Spotify

310 Views

1 replies

0 likes

Account
Login
Other
Premium
Security
Subscription
  • 310 Views
  • 1 replies
  • 0 likes

cant quit my spotify premium

Hi, i tried to quit my spotify premium, but it didnt worked. after ich logged in to my facebook account i've got the message:"Da ist wohl etwas schiefgegangen. Versuche es noch einmal oder besuche unserenHilfebereich" i tried it several times. is the...

Newbie

Hi,   i tried to quit my spotify premium, but it didnt worked. after ich logged in to my facebook account i've got the message: "Da ist wohl etwas schiefgegangen. Versuche es noch einmal oder...

meahtenoha

Spotify

233 Views

1 replies

0 likes

Premium
  • 233 Views
  • 1 replies
  • 0 likes

subscribtion

my subscrition ended yesterday and i though i cancelled, i guess i didn't and wanting to know if i can get a refund??

Newbie

my subscrition ended yesterday and i though i cancelled, i guess i didn't and wanting to know if i can get a refund??

meahtenoha

Spotify

231 Views

1 replies

0 likes

Subscription
  • 231 Views
  • 1 replies
  • 0 likes

Charged for Spotify after Cancelling

I was charged for spotify on March 31st after cancelling my subscription on March 30th.I have attached a screenshot of the cancellation confirmation because I was worried about this happening. I request a refund of this charge on my card.

SpotifyCancel.jpg

Casual Listener

I was charged for spotify on March 31st after cancelling my subscription on March 30th. I have attached a screenshot of the cancellation confirmation because I was worried about this happening. I re...

meahtenoha

Spotify

260 Views

2 replies

0 likes

Account
Other
Premium
Subscription
  • 260 Views
  • 2 replies
  • 0 likes

Renewing my subscription

Hi, I'm having a problem renewing my subscription to Spotify premium. When I go to subscription and payment and press subscripe nothing happens. What is the problem and can you fix this problem for me? Kind RegardsBjorn

Casual Listener

Hi, I'm having a problem renewing my subscription to Spotify premium. When I go to subscription and payment and press subscripe nothing happens. What is the problem and can you fix this problem for m...

meahtenoha

Spotify

602 Views

10 replies

0 likes

Subscription
  • 602 Views
  • 10 replies
  • 0 likes

I Can't Connect My Facebook Account On New Created Account For Spotify - 04012015

I have currently have two account. My first account is I used Facebook to Sign Up on Spotify then now I created New User using my personal email. and I can't seems to connect on my Facebook account. Please help me on this. Planning to move my CC info...

Casual Listener

I have currently have two account. My first account is I used Facebook to Sign Up on Spotify then now I created New User using my personal email. and I can't seems to connect on my Facebook account. ...

rodenson

Casual Listener

319 Views

2 replies

0 likes

Account
  • 319 Views
  • 2 replies
  • 0 likes

Solved!! Import Grooveshark playlists

Is there a possibility to import my playlists from Grooveshark?I don't really want to search and add all the songs again in Spotify. Sbenmey

Casual Listener

Is there a possibility to import my playlists from Grooveshark? I don't really want to search and add all the songs again in Spotify.   Sbenmey

xbob51

Casual Listener

53128 Views

11 replies

1 likes

  • 53128 Views
  • 11 replies
  • 1 likes

Not able to cancel Premium

I took an special offer for Premium of 0,99€ for 3 months that came with my new Stereo Receiver Yamaha. I did it with my Facebook account. Now I want to cancel the suscription as I'm not using it so much and it will go to 9€/month. I'm not able to ca...

Visitor

I took an special offer for Premium of 0,99€ for 3 months that came with my new Stereo Receiver Yamaha. I did it with my Facebook account. Now I want to cancel the suscription as I'm not using it so ...

MattSuda

Spotify Star

398 Views

4 replies

0 likes

Subscription
  • 398 Views
  • 4 replies
  • 0 likes

Unable to change from premium to student

I keep getting this error message:Sorry, you cannot sign up for a student discount while being on Premium. I have premium and I am a student, I am thus trying to get the 50% student discount.

Newbie

I keep getting this error message: Sorry, you cannot sign up for a student discount while being on Premium.   I have premium and I am a student, I am thus trying to get the 50% student discou...

MattSuda

Spotify Star

505 Views

3 replies

1 likes

Premium
Subscription
  • 505 Views
  • 3 replies
  • 1 likes

Unlinking my Facebook account.

I am getting rid of Facebook and would like to know how to unlink my spotify from my facebook account. I used my facebook credentials to log in so when I deleted my facebook I couldn't get into my account at all. I have reactivated my facebook so I c...

Newbie

I am getting rid of Facebook and would like to know how to unlink my spotify from my facebook account. I used my facebook credentials to log in so when I deleted my facebook I couldn't get into my ac...

MattSuda

Spotify Star

316 Views

2 replies

0 likes

Account
  • 316 Views
  • 2 replies
  • 0 likes