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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 156841 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 156841 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10623 Views
  • 3 replies
  • 10 likes
  • Security
  • 10623 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 507149 Views
  • 985 replies
  • 112 likes
  • Account
  • 507149 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124505 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124505 Views
  • 74 replies
  • 12 likes

Can't logon from work

I used to be able to run Spotify in disconnected mode from the office, listening to my cached tracks & playlists. Something changed a few days ago - and now I can log onto Spotify (Win8.1), but only when using my laptop at home. In the office I can't...

  • Regular
  • I used to be able to run Spotify in disconnected mode from the office, listening to my cached tracks & playlists. Something changed a few days ago - and now I can log onto Spotify (Win8.1), ...
  • andybryant
  • Regular
  • 3043 Views
  • 7 replies
  • 1 likes
  • Account
    Login
  • 3043 Views
  • 7 replies
  • 1 likes

Bought today Premium, but i dont want it anymore

Hello,I had now a 3 months subscription on Spotify Premium and i thought i have today the whole day to cancel it, so i wanted to ask if i can get the 9,99€ back since it says my subscription goes till 27.03.2015 Gratz,Steve

  • Casual Listener
  • Hello, I had now a 3 months subscription on Spotify Premium and i thought i have today the whole day to cancel it, so i wanted to ask if i can get the 9,99€ back since it says my subscription goes...
  • James
  • Spotify
  • 431 Views
  • 6 replies
  • 0 likes
  • Subscription
  • 431 Views
  • 6 replies
  • 0 likes

Solved!! Ex boyfriend using account

Bascially I have spotify and I let my boyfriend at the time use it, now I don't know how to get him to log out of the account? Will changing my password work? Or can you just sign us out of all accounts so I can change my password and only I can log ...

  • Newbie
  • Bascially I have spotify and I let my boyfriend at the time use it, now I don't know how to get him to log out of the account? Will changing my password work? Or can you just sign us out of all accou...
  • Teleopath
  • Newbie
  • 335 Views
  • 1 replies
  • 0 likes
  • Security
  • 335 Views
  • 1 replies
  • 0 likes

Log in problem

I'm having problems logging in on spotify account on both my laptop and my android device. My subscription has expired but I have updated my account using the free trial. The problem now is when i try to log in on both my devices a notification comes...

  • Regular
  • I'm having problems logging in on spotify account on both my laptop and my android device. My subscription has expired but I have updated my account using the free trial. The problem now is when i tr...
  • mironas123
  • Regular
  • 326 Views
  • 4 replies
  • 0 likes
  • Login
  • 326 Views
  • 4 replies
  • 0 likes

log in details

Hi I log onto my account using Facebook is there a way to change it to username and password, if not how do I delete my account so I can make a new spotify account I've just cancelled premium due to changes to payment details but will be getting it a...

  • Casual Listener
  • Hi I log onto my account using Facebook is there a way to change it to username and password, if not how do I delete my account so I can make a new spotify account I've just cancelled premium due to ...
  • snowflake_66
  • Casual Listener
  • 402 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 402 Views
  • 4 replies
  • 0 likes

Solved!! don't have e-mail in soptify.

hiI don't have e-mail in soptify. I can't change anything.I have @ in FB, but not sychronize with spotify.Please help me. Grzegorz/11133876063

  • Casual Listener
  • hi I don't  have e-mail in soptify. I can't change anything. I have @ in FB, but not sychronize with spotify. Please help me.     Grzegorz/11133876063
  • krunio
  • Casual Listener
  • 497 Views
  • 5 replies
  • 0 likes
  • Account
  • 497 Views
  • 5 replies
  • 0 likes

tengo problemas con mi premium

Resulta que hace 15 minutos compre la promoción de 3 mese de premium por 29 pesos y después de eso ni siquiera soy premium , y peor aun dice que mañana se renovara mi subscripción con 99 pesos ... Que hago !!!

  • Newbie
  • Resulta que hace 15 minutos compre la promoción de 3 mese de premium por 29 pesos y después de eso ni siquiera soy premium , y peor aun dice que mañana se renovara mi subscripción con 99 pesos ... Qu...
  • MattSuda
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Fecha errónea cuenta Premium

Buen día.El día de hoy 29-03-15 realicé un pago con la promoción de 3 meses premium por $29.00 en la cuenta " andresss1602" , la cual se supone vencería aproximadamente el mes de Junio, sin embargo mi cuenta me notifica que vence el día de mañana (30...

  • Newbie
  • Buen día. El día de hoy 29-03-15 realicé un pago con la promoción de 3 meses premium por $29.00 en la cuenta " andresss1602" , la cual se supone vencería aproximadamente el mes de Junio, sin embargo...
  • MattSuda
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 188 Views
  • 1 replies
  • 0 likes

Solved!! Spotify premium account stopped working

My spotify premium account suddenly stopped working. I logged into my account and it says my premium subscription is current. Logged out of spotify, deleted the app, reinstalled, logged back in and still nothing. Before I'm asked if I logged in as an...

  • Casual Listener
  • My spotify premium account suddenly stopped working. I logged into my account and it says my premium subscription is current. Logged out of spotify, deleted the app, reinstalled, logged back in and s...
  • MattSuda
  • Spotify Star
  • 560 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 560 Views
  • 3 replies
  • 0 likes

Account won't Upgrade!

I've been a premium user since December and all of the sudden my spotify account on my phone as been degraded and will not let me upgrade back!My account on my iPad is working fine and I haven't missed any monthly payments!Please help!

  • Newbie
  • I've been a premium user since December and all of the sudden my spotify account on my phone as been degraded and will not let me upgrade back! My account on my iPad is working fine and I haven't ...
  • MattSuda
  • Spotify Star
  • 210 Views
  • 3 replies
  • 0 likes
  • 210 Views
  • 3 replies
  • 0 likes

Spotify Premium being removed

I have a paid subscription for Spotify Premium but got dissconnected. I keep connecting with Facebook, which is how I origionally created my account. For some reason, Spotify decided I didnt have a facebook account to connect with and made me a new p...

  • Casual Listener
  • I have a paid subscription for Spotify Premium but got dissconnected. I keep connecting with Facebook, which is how I origionally created my account. For some reason, Spotify decided I didnt have a f...
  • MattSuda
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • Premium
  • 288 Views
  • 1 replies
  • 0 likes

iPhone premium not working.

signed up for the 30 day trial but still says that I'm a free member, order id: 26888443010077

  • Newbie
  • signed up for the 30 day trial but still says that I'm a free member, order id: 26888443010077
  • MattSuda
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Spotify Premium

I've purchased Spotify premium, but my account is still on the free version . what's the problem ? I paid for a month subscription

  • Newbie
  • I've purchased Spotify premium, but my account is still on the free version . what's the problem ? I paid for a month subscription
  • MattSuda
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Cannot Input Payment Information

I attempted to start the 30-day trial period for premium, but I repeatedly get the "Oops! Something went wrong, please try again or check out our help area" error no matter what payment method I attempt enter. I am using my "Connect With Facebook" ac...

  • Visitor
  • I attempted to start the 30-day trial period for premium, but I repeatedly get the "Oops! Something went wrong, please try again or check out our help area" error no matter what payment method I atte...
  • MattSuda
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • Premium
  • 159 Views
  • 1 replies
  • 0 likes

I want to delete my Facebook account but will be unable to log into Spotify

Hi Spotify Family, I originally created a Spotify account via Facebook, so that now I'm unable to log into Spotify without it being validated via Facebook.I was wondering how I could set up my Spotify so that it was Username/Password based, rather th...

  • Visitor
  •  Hi Spotify Family,   I originally created a Spotify account via Facebook, so that now I'm unable to log into Spotify without it being validated via Facebook. I was wondering how I could...
  • MattSuda
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • Account
  • 196 Views
  • 1 replies
  • 0 likes

Re: Introducing the Spotify Community Rock Star Program

my spotify will not connect to my face book or twiter . Theres some mad dog perverts that spotify is letting hack int my account . I'm tiered of talking about ot . Please do somethiong about this . Its been a problem much to long ..Please ,Please , P...

  • Music Fan
  • my spotify will not connect to my face book or twiter . Theres some mad dog perverts that spotify is letting hack int my account . I'm tiered of talking about ot . Please do somethiong about this . I...
  • MattSuda
  • Spotify Star
  • 297 Views
  • 2 replies
  • 0 likes
  • 297 Views
  • 2 replies
  • 0 likes

I Cant cancel my account

im a premium customer account holder, like many others my account went from premium to free, im now trying to cancel my account to but every link ive tried (including the apple id) doesnt work. please help or could someone do it mannually?

  • Casual Listener
  • im a premium customer account holder, like many others my account went from premium to free, im now trying to cancel my account to but every link ive tried (including the apple id) doesnt work. pleas...
  • MattSuda
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • Account
  • 163 Views
  • 1 replies
  • 0 likes

Facebook to email account

Hi, I wish to deactivate Facebook from Spotify and start a new account with the same email address as the one I use for my Facebook account. I have tried simply removing Spotify from my Facebook account, but when I go to sign up again with Spotify, i...

  • Newbie
  • Hi,   I wish to deactivate Facebook from Spotify and start a new account with the same email address as the one I use for my Facebook account. I have tried simply removing Spotify from my Face...
  • MattSuda
  • Spotify Star
  • 435 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 435 Views
  • 1 replies
  • 0 likes

how do you actually communicate with spotify?

bit irritating, signed up a few months ago for premium - then all of a sudden i'm told my my pre-paid premium expires this week and do i want to subscribe, yes i do! press the button, nothing happens except i get annoyed! do they want my xxxxxxxx bus...

  • Newbie
  • bit irritating, signed up a few months ago for premium - then all of a sudden i'm told my my pre-paid premium expires this week and do i want to subscribe, yes i do! press the button, nothing happens...
  • MattSuda
  • Spotify Star
  • 1701 Views
  • 1 replies
  • 0 likes
  • Premium
  • 1701 Views
  • 1 replies
  • 0 likes

facebook to email account

Hi, I wish to deactivate Facebook from Spotify and start a new account with the same email address as the one I use for my Facebook account. I have tried simply removing Spotify from my Facebook account, but when I go to sign up again with Spotify, i...

  • Newbie
  • Hi,   I wish to deactivate Facebook from Spotify and start a new account with the same email address as the one I use for my Facebook account. I have tried simply removing Spotify from my Face...
  • MattSuda
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • Login
  • 131 Views
  • 1 replies
  • 0 likes