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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 419996 Views
  • 965 replies
  • 108 likes
  • Account
  • 419996 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185750 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185750 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103223 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103223 Views
  • 69 replies
  • 10 likes

Unsubscribing

I would like to know how to unsubscribe.

  • Newbie
  • I would like to know how to unsubscribe.
  • Merik
  • Community Legend
  • 217 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 217 Views
  • 3 replies
  • 0 likes

Trouble for premium subscription

Hi I want to start using Premium since last 2 month every time the system show me the following message "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method" I...

  • Newbie
  • Hi I want to start using Premium since last 2 month every time the system show me the following message "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has ...
  • MattSuda
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 147 Views
  • 1 replies
  • 0 likes

cancellation of account

if i cancelled the free trial and successfully canceled it. then i would like to subscribe again and i was able to subscibe again then after few minutes i changed my mind and i cancelled my subscription again since i have songs stored in my phone and...

  • Newbie
  • if i cancelled the free trial and successfully canceled it. then i would like to subscribe again and i was able to subscibe again then after few minutes i changed my mind and i cancelled my subscript...
  • MattSuda
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 159 Views
  • 1 replies
  • 0 likes

Solved!! Premium Subscription Transfer on new spotify account

Hello Spotify Community, Is it possible I could transfer my "Premium" Subscription on my new account created in Spotify? Previously I've signed in using my Facebook account and didn't notice the note below on the login page say "If you click "Log in ...

  • Casual Listener
  • Hello Spotify Community,     Is it possible I could transfer my "Premium" Subscription on my new account created in Spotify? Previously I've signed in using my Facebook acco...
  • MattSuda
  • Spotify Star
  • 552 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 552 Views
  • 1 replies
  • 0 likes

Facebook Connectiivity

I've had premium and didn't connect with facebook on purpose because I don't use it. I went over to my friends house and forgot to log off and their facebook connected to my account and won't disconnect. I've tried the unlink button on the windows de...

  • Newbie
  • I've had premium and didn't connect with facebook on purpose because I don't use it. I went over to my friends house and forgot to log off and their facebook connected to my account and won't disconn...
  • MattSuda
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • Account
  • 121 Views
  • 1 replies
  • 0 likes

Solved!! other login

Hi, my school blocks Facebook so I can't use my premium on the WiFi. Is there a way to use a alternative login for the same account? Thanks

  • Newbie
  • Hi, my school blocks Facebook so I can't use my premium on the WiFi. Is there a way to use a alternative login for the same account? Thanks
  • MattSuda
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 190 Views
  • 1 replies
  • 0 likes

Solved!! Dont I Get one month free If I enter card details when creating account

hi, I created a account under spotify student discount and I assumed I would get one month free before they charge me for subscription.Did I do something wrong or this offer is not valid on student discount?

  • Newbie
  • hi, I created a account under spotify student discount and I assumed I would get one month free before they charge me for subscription.Did I do something wrong or this offer is not valid on student...
  • MattSuda
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 199 Views
  • 1 replies
  • 0 likes

Will I Be Charged Twice Now?

I lost the card I linked to PayPal to use to pay Spotify so I just linked my bank account and paid it that way. Later I received a new debit card and changed it to that. Will I be charged twice for one month or will it be stretched over a course of t...

  • Newbie
  • I lost the card I linked to PayPal to use to pay Spotify so I just linked my bank account and paid it that way. Later I received a new debit card and changed it to that. Will I be charged twice for o...
  • MattSuda
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • Premium
  • 134 Views
  • 1 replies
  • 0 likes

Spotify Family

I added my brother to spotify via the Family feature. He followed the link they sent and created an account. But his account shows as Free and he can't get the same features I have. How can I tell him to fix this? He is getting really frustrated caus...

  • Newbie
  • I added my brother to spotify via the Family feature. He followed the link they sent and created an account. But his account shows as Free and he can't get the same features I have. How can I tell hi...
  • MattSuda
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 125 Views
  • 1 replies
  • 0 likes

My Premium Subscription Disappeared

Hi I've had a Premium subscription since mid-last year (July) and all of a sudden its reverted back to the unpaid option. I've never cancelled it, and my payments history shows the payment stopped a couple of weeks ago. The only change I've done was ...

  • Newbie
  • Hi   I've had a Premium subscription since mid-last year (July) and all of a sudden its reverted back to the unpaid option. I've never cancelled it, and my payments history shows the payment...
  • MattSuda
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 151 Views
  • 1 replies
  • 0 likes

Solved!! Starred Playlist disappeared.

Hello! I noticed some days ago, after synchronizing my phone that my starred playlist disappeared. Acctually not the whole playlist, I think that I had only 3 songs lefts. What Can I do? Thank you for helping! Chrystel

  • Newbie
  • Hello!   I noticed some days ago, after synchronizing my phone that my starred playlist disappeared. Acctually not the whole playlist, I think that I had only 3 songs lefts. What Can I do? &n...
  • ambervignieri
  • Regular
  • 295 Views
  • 4 replies
  • 0 likes
  • 295 Views
  • 4 replies
  • 0 likes

Playlists disappeared from Premium...but only on my computer.

Hi Spotify, I just downloaded the new Spotify update on my laptop, and now all my playlists are gone except for Starred. My account info is still there, and all of my playlists still show up on my phone and the web player—they're only missing from Sp...

  • Newbie
  • Hi Spotify,   I just downloaded the new Spotify update on my laptop, and now all my playlists are gone except for Starred. My account info is still there, and all of my playli...
  • MattSuda
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 148 Views
  • 1 replies
  • 0 likes

Unlawful Account Creation

Spotify, Someone created an account with your service using my email address. I have: Logged out of all devices Requested a password change and changed my password. Now, how do I cancel the account???? Your help page is very unhelpful. There is no wa...

  • Newbie
  • Spotify,   Someone created an account with your service using my email address.    I have: Logged out of all devices Requested a password change and changed my passwor...
  • Jordi
  • Community Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • Security
  • 154 Views
  • 1 replies
  • 0 likes

online mode

Hi! I dont wanna get a premium account but I would like to know if the app is gonna use my internet data when i listen to songs on online modeThanks

  • Newbie
  • Hi! I dont wanna get a premium account but I would like to know if the app is gonna use my internet data when i listen to songs on online mode Thanks
  • OviiiOne
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
  • 227 Views
  • 1 replies
  • 0 likes

Facebook connected, but is there a sidebar app?

I'm pretty sure my accounts are connected, I can find Facebook friends on Spotify, my playlist changes and recently played songs appear in my "Recent Activity" bar, I can even share songs to my facebook account. However I think I may be missing somet...

  • Newbie
  • I'm pretty sure my accounts are connected, I can find Facebook friends on Spotify, my playlist changes and recently played songs appear in my "Recent Activity" bar, I can even share songs to my ...
  • 375 Views
  • 0 replies
  • 2 likes
  • Account
    Other
  • 375 Views
  • 0 replies
  • 2 likes

Solved!! Change from Username to Facebook Connect

I like to use my Facebook Account instead of my Username. How can I switch it?

  • Casual Listener
  • I like to use my Facebook Account instead of my Username. How can I switch it?
  • frank-75
  • Casual Listener
  • 438 Views
  • 6 replies
  • 0 likes
  • Account
  • 438 Views
  • 6 replies
  • 0 likes

Logging in

Somehow I cannot locate my username--it will not accept my email address which is what I thought I used. I have reset my password and I am a premium subscriber. What to do? It would be good for Spotify to have a direct customer service line.

  • Newbie
  • Somehow I cannot locate my username--it will not accept my email address which is what I thought I used. I have reset my password and I am a premium subscriber. What to do? It would be good for Spoti...
  • Taylor
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • Login
  • 175 Views
  • 1 replies
  • 0 likes

Spotify takes money

I used my Card to try 1 month Spotify, I declined the subscription 10 days before my 1 month expired. I check my card and I saw they took my 99kr so I want them back, since I don't want spootify when I said I don't want it 10 days before my free mont...

  • Newbie
  • I used my Card to try 1 month Spotify, I declined the subscription 10 days before my 1 month expired. I check my card and I saw they took my 99kr so I want them back, since I don't want spootify when...
  • Taylor
  • Community Legend
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Can't Change Country From Canada To UK

I've recently moved from Toronto to London and want to change the country on my account settings. I switched from Premium to Free when I moved because I didn't need all the account benefits, but now I'd like to switch back to Premium. I followed the ...

  • Newbie
  • I've recently moved from Toronto to London and want to change the country on my account settings. I switched from Premium to Free when I moved because I didn't need all the account benefits, but now ...
  • Soundofus
  • Spotify Star
  • 436 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 436 Views
  • 1 replies
  • 0 likes

I have a paid for account I can log intoLost account, Account

I have a paid for premium account - it was working till the other day and now i have had to set up a new account on a trial and all my play lists are gone, I think I log in via paypal. I reset my facebook password not sure this makes a diffeence

  • Visitor
  • I have a paid for premium account - it was working till the other day and now i have had to set up a new account on a trial and all my play lists are gone, I think I log in via paypal.   I r...
  • user-removed
  • Not applicable
  • 142 Views
  • 2 replies
  • 0 likes
  • Premium
  • 142 Views
  • 2 replies
  • 0 likes