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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1475 Views
  • 0 replies
  • 7 likes
  • Security
  • 1475 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445157 Views
  • 970 replies
  • 108 likes
  • Account
  • 445157 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198710 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198710 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108067 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108067 Views
  • 70 replies
  • 11 likes

Solved!! Family Plan

I upgraded to the Family Plan about a week ago. I want to add another person to it. How do I upgrade that?

  • Newbie
  • I upgraded to the Family Plan about a week ago. I want to add another person to it. How do I upgrade that? 
  • cjpeltz
  • Newbie
  • 380 Views
  • 2 replies
  • 0 likes
  • 380 Views
  • 2 replies
  • 0 likes

can't get student discount

hey, just found out about the student discount. right now i subscribed for spotify premium and pay 9,99€ a month. but i can get the 50% student discount. so i let spotify sent me the activation link to my mail, which i got from my university. if i cl...

  • Visitor
  • hey,   just found out about the student discount. right now i subscribed for spotify premium and pay 9,99€ a month. but i can get the 50% student discount.  so i let spotify sent me t...
  • user-removed
  • Not applicable
  • 344 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 344 Views
  • 2 replies
  • 0 likes

Why does Spotify continue to STEAL credit card information?!

I was just notified by my bank that there was a suspicious charge of on my credit card and when I looked up the details, I found that Spotify had charged me $9.99 (which I certainly did not authorize!). I NEVER even gave you guys my credit card infor...

  • Casual Listener
  • I was just notified by my bank that there was a suspicious charge of on my credit card and when I looked up the details, I found that Spotify had charged me $9.99 (which I certainly did not authorize...
  • sugo
  • Casual Listener
  • 698 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Security
  • 698 Views
  • 2 replies
  • 0 likes

30,day trial not working

I subscribed on a trial basis and it keeps saying that I don't have premium when I try and use it, who can correct this problem, very frustrating!!

  • Newbie
  • I subscribed on a trial basis and it keeps saying that I don't have premium when I try and use it, who can correct this problem, very frustrating!!
  • Taylor
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 253 Views
  • 1 replies
  • 0 likes

Regular premium to student premium

I enrolled in spotify during Decemeber. Curretnly I'm a student. My renewal for March was charged for $9.99. Could you please switch me over to the student plan and refund the blanace ? Thanks I appreciate all the help

  • Casual Listener
  • I enrolled in spotify during Decemeber. Curretnly I'm a student. My renewal for March was charged for $9.99. Could you please switch me over to the student plan and refund the blanace ? Thanks I appr...
  • Taylor
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • Premium
  • 182 Views
  • 1 replies
  • 0 likes

cancelled trial but was still charged

Is there anyone i can contact to try and get a refund i was charged on the day i ended my free trial case # is 02598762

  • Casual Listener
  • Is there anyone i can contact to try and get a refund i was charged on the day i ended my free trial case # is 02598762
  • ketaboo
  • Casual Listener
  • 204 Views
  • 2 replies
  • 0 likes
  • Account
  • 204 Views
  • 2 replies
  • 0 likes

Solved!! Family Plan

My wife and I have our own accounts, but now we want to use the family plan. How do we switch over to the family plan without losing any personalized info and playlists?

  • Casual Listener
  • My wife and I have our own accounts, but now we want to use the family plan. How do we switch over to the family plan without losing any personalized info and playlists?
  • MattSuda
  • Spotify Star
  • 283 Views
  • 3 replies
  • 0 likes
  • Account
  • 283 Views
  • 3 replies
  • 0 likes

Solved!! Cant change email (facebook user)

So I linked spotify with my facebook account, and the email under my facebook account has since become nonexistant. I changed the email on my facebook, but the nonexistance email is still the main one used for spotify. Since I'm linked to facebook, I...

  • Casual Listener
  • So I linked spotify with my facebook account, and the email under my facebook account has since become nonexistant. I changed the email on my facebook, but the nonexistance email is still the main on...
  • MattSuda
  • Spotify Star
  • 635 Views
  • 5 replies
  • 0 likes
  • Account
  • 635 Views
  • 5 replies
  • 0 likes

Applying student discount to current premium account

I just recently finished my three months of spotify for $0.99 and have just been charged $9.99 today, March 15, as a Premium user. I am a college student in American and would like to sign up for the student discount, but whenever I click on the GET ...

  • Newbie
  • I just recently finished my three months of spotify for $0.99 and have just been charged $9.99 today, March 15, as a Premium user. I am a college student in American and would like to sign up for the...
  • MattSuda
  • Spotify Star
  • 280 Views
  • 3 replies
  • 0 likes
  • Other
    Premium
  • 280 Views
  • 3 replies
  • 0 likes

Discount Family Subscriptions!

Hi, I Just bought a giftcard for my girlfriend, but just after that i discovered the family subscripstions. Is it possible to cancel te giftcard and subscribe as a family? tnx

  • Casual Listener
  • Hi,   I Just bought a giftcard for my girlfriend, but just after that i discovered the family subscripstions. Is it possible to cancel te giftcard and subscribe as a family?   tnx
  • MattSuda
  • Spotify Star
  • 185 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 185 Views
  • 2 replies
  • 0 likes

Spotify Premium Refund

Hey guys, I'm going away for three months and decided to cancel my Spotify Premium subscription. I wasn't aware that it wasn't cancelled and cancelled it when the money was taken out of my Paypal account. Is it possible to acquire a refund? I've paid...

  • Newbie
  • Hey guys,   I'm going away for three months and decided to cancel my Spotify Premium subscription. I wasn't aware that it wasn't cancelled and cancelled it when the money was taken out of my...
  • MattSuda
  • Spotify Star
  • 609 Views
  • 3 replies
  • 0 likes
  • 609 Views
  • 3 replies
  • 0 likes

Can't get to the student discount page

I have read all the faqs relating to the student discount and recently had a premium account but just ended the subscription so that i can get the student discount. I have done everything that the faq says but whenever i log in after I click get prem...

  • Casual Listener
  • I have read all the faqs relating to the student discount and recently had a premium account but just ended the subscription so that i can get the student discount. I have done everything that the fa...
  • MattSuda
  • Spotify Star
  • 475 Views
  • 4 replies
  • 2 likes
  • Windows
  • 475 Views
  • 4 replies
  • 2 likes

I upgraded to Premium but am still on free :-(

Hi,I have upgraded to Premium, but i still have the free version. I have already tried what's recommended: signing out, uninstalling and reinstalling etc. Can anyone suggest how to solve this? It's so frustrating!!!!

  • Casual Listener
  • Hi, I have upgraded to Premium, but i still have the free version. I have already tried what's recommended: signing out, uninstalling and reinstalling etc. Can anyone suggest how to solve this? It's...
  • MattSuda
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Unauthorized Klarna billing

Dear Spotify-Team, Klarna wrote me an email 1 week ago, stating that I subscribed for a spotify premium account with an email adress that I don't use for spotify premium. This email adress belongs to me but I don't use it to listen to Spotify. I alre...

  • Casual Listener
  • Dear Spotify-Team,   Klarna wrote me an email 1 week ago, stating that I subscribed for a spotify premium account with an email adress that I don't use for spotify premium. This email adr...
  • jabala
  • Casual Listener
  • 395 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 395 Views
  • 6 replies
  • 0 likes

Help before I take SPOTIFy to court

Hi A few questions:How to I contact Spotify (and not by slow as hell e-mail) ?How to I proove I am the account holder with them? (give them my card details over the phone?)Why cant you phone them?Do they have staff?Why is there website so perthetical...

  • Casual Listener
  • Hi   A few questions: How to I contact Spotify (and not by slow as hell e-mail) ? How to I proove I am the account holder with them? (give them my card details over the phone?) Why cant you...
  • MattSuda
  • Spotify Star
  • 234 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 234 Views
  • 2 replies
  • 0 likes

Cancelled Premium, didn't actually cancel??

I was doing the Free 30 day trial and my renewal date was 3-17-2015...I canceled my subscription on 3-16-15. I open up Spotify this morning and realized that I still have premium. So, I look at my account and my renewal date is now april 17th...So ob...

  • Casual Listener
  • I was doing the Free 30 day trial and my renewal date was 3-17-2015...I canceled my subscription on 3-16-15. I open up Spotify this morning and realized that I still have premium. So, I look at my ac...
  • MattSuda
  • Spotify Star
  • 654 Views
  • 4 replies
  • 0 likes
  • Premium
    Subscription
  • 654 Views
  • 4 replies
  • 0 likes

Spotify premum account hacked

Hi, my account seems to have been hacked, I already opened a ticket 02599642 a few days ago but no reaction from Spotify. Not very assuring. I tried resetting my password, but the contact mail adress seems to have been changed. Kind regardsJohannes

  • Newbie
  • Hi,   my account seems to have been hacked, I already opened a ticket 02599642 a few days ago but no reaction from Spotify. Not very assuring. I tried resetting my password, but the contact ma...
  • user-removed
  • Not applicable
  • 413 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 413 Views
  • 3 replies
  • 0 likes

Premium not working

Hey, I have premium Account with T Mobile Music Option. Since today I am free member. At T Mobile the link is working with my profile. in the ios app it says free and the playlists are gone. What to do? I clicked on the test abo and hoped it will rec...

  • Newbie
  • Hey,   I have premium Account with T Mobile Music Option. Since today I am free member. At T Mobile the link is working with my profile. in the ios app it says free and the playlists are gone....
  • MattSuda
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • Premium
  • 129 Views
  • 1 replies
  • 0 likes

Solved!! I was charged early, before I could cancel my subscription. Refund?

I upgraded to premium when it was 99 cents for 3 months, planning to cancel the subscription so as not to be charged after that. I was supposed to be charged tomorrow, but I received a notification that my card was charged today (March 3) betweeen 5:...

  • Casual Listener
  • I upgraded to premium when it was 99 cents for 3 months, planning to cancel the subscription so as not to be charged after that. I was supposed to be charged tomorrow, but I received a notification t...
  • MattSuda
  • Spotify Star
  • 1109 Views
  • 6 replies
  • 1 likes
  • 1109 Views
  • 6 replies
  • 1 likes

ive canceled and its charged me 3 months now

I canceled my spotify 3 months ago as i cannot afford to pay the bills each month and i let last month slide because i thaught i ended my subcription wrong or something, but i know for a fact i did it correct this time and its still charged me.I real...

  • Casual Listener
  • I canceled my spotify 3 months ago as i cannot afford to pay the bills each month and i let last month slide because i thaught i ended my subcription wrong or something, but i know for a fact i did i...
  • MattSuda
  • Spotify Star
  • 182 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 182 Views
  • 3 replies
  • 0 likes