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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

284907 Views

529 replies

34 likes

Account
Free
  • 284907 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13572 Views

6 replies

11 likes

Security
  • 13572 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539329 Views

990 replies

114 likes

Account
  • 539329 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129507 Views

74 replies

12 likes

Account
Login
Premium
  • 129507 Views
  • 74 replies
  • 12 likes

Account problem, wrong email. hacked?

I login with my facebook and when checking my account page there is a strange email registerd to it. Not mine.Cant change it since the password seems to have changed.Can log in with facebook no problem do ?-? but not change anything in account settin...

Newbie

I login with my facebook and when checking my account page there is a strange email registerd to it. Not mine. Cant change it since the password seems to have changed. Can log in with facebook no p...

MattSuda

Spotify Star

245 Views

1 replies

0 likes

Account
Login
Premium
Security
  • 245 Views
  • 1 replies
  • 0 likes

Solved!! Problems applying student discount to existing premium account

I'm currently paying for the premium plan. I'm a qualifying student and want to apply the student discount. I went through the verification process, uploaded a screenshot of my term schedule and got an email saying that I was verified. When I go to m...

Casual Listener

I'm currently paying for the premium plan.  I'm a qualifying student and want to apply the student discount.  I went through the verification process, uploaded a screenshot of my term sched...

MattSuda

Spotify Star

1984 Views

5 replies

1 likes

  • 1984 Views
  • 5 replies
  • 1 likes

no puedo entrar a mi cuenta, por que estoy en otro país

Hola, Quiero ver si me pueden ayudar, no puedo entrar a mi cuenta de Spotify; dice que no estoy en el pais. Todos mis datos son de USA en Ohio, pero estoy de misionero en Mexico. No tenia ningun problema cuando me subscribi a Spotify Premium, ayer em...

Newbie

Hola,   Quiero ver si me pueden ayudar, no puedo entrar a mi cuenta de Spotify; dice que no estoy en el pais. Todos mis datos son de USA en Ohio, pero estoy de misionero en Mexico. No tenia ni...

MattSuda

Spotify Star

1583 Views

1 replies

1 likes

Account
  • 1583 Views
  • 1 replies
  • 1 likes

Info about transferring from Sony music unlimited

Hi y'all- Can someone either explain or point me to info about Sony MU being folded into spotify please? Is there a special deal for existing MU customers? Thank you.

Casual Listener

Hi y'all- Can someone either explain or point me to info about Sony MU being folded into spotify please? Is there a special deal for existing MU customers? Thank you.

MattSuda

Spotify Star

1227 Views

8 replies

0 likes

  • 1227 Views
  • 8 replies
  • 0 likes

Spotify won't cancel?? Will I be charged

Right so I bought the christmas deal where you pay 99p for 3 months and those three months where nearly over so I decided to cancel my spotify premium and when I did it said it will cancel on the 25/03/15 and i got an email saying the same thing from...

Newbie

Right so I bought the christmas deal where you pay 99p for 3 months and those three months where nearly over so I decided to cancel my spotify premium and when I did it said it will cancel on the 25/...

MattSuda

Spotify Star

189 Views

1 replies

0 likes

Premium
  • 189 Views
  • 1 replies
  • 0 likes

Solved!! Can't change country

Hi! I joined Spotify in the UK some years ago. I have recently reclocated to the USA. I cannot updated my country settings as per the instructions in the FAQs. That is the country select box is disabled. Please advise. Thanks!

Casual Listener

Hi! I joined Spotify in the UK some years ago. I have recently reclocated to the USA. I cannot updated my country settings as per the instructions in the FAQs. That is the country select box is ...

MattSuda

Spotify Star

337 Views

3 replies

0 likes

  • 337 Views
  • 3 replies
  • 0 likes

Wrong email address attached tony spotifuggle premium

Hi,I registered my premium account to the wrong email account that I can't access to reset my password, I have another free account with a different email address that I would like to change the premium account over to.Is that possible?

Casual Listener

Hi, I registered my premium account to the wrong email account that I can't access to reset my password, I have another free account with a different email address that I would like to change the ...

MattSuda

Spotify Star

287 Views

2 replies

0 likes

Account
Premium
  • 287 Views
  • 2 replies
  • 0 likes

Cancelled suscription and cannot remove credit card

I cancelled my subcription prior to my 3 month trial. But have been charged this month and shows my subscrpiton still active.Sucks,I dont like that there is no any place to remove my credit card from my account . AND no where to contact anyone. REMOV...

Newbie

 I cancelled my subcription prior to my 3 month trial. But have been charged this month and shows my subscrpiton still active.Sucks, I dont like that there is no any place to remove my credit c...

MattSuda

Spotify Star

418 Views

2 replies

1 likes

Subscription
  • 418 Views
  • 2 replies
  • 1 likes

PAGO

compre en una tienda una tarjeta de 300 pesos SPOTIFY, active mi codigo y solo me dejó comprar 3 meses de PREMIUM por 99 pesos. ya nome dejo usar los 201 pesos restantes y mi cuenta PREMIUM expiró

Newbie

compre en una tienda una tarjeta de 300 pesos SPOTIFY, active mi codigo y solo me dejó comprar 3 meses de PREMIUM por 99 pesos. ya nome dejo usar los 201 pesos restantes y mi cuenta PREMIUM expiró

MattSuda

Spotify Star

349 Views

3 replies

0 likes

  • 349 Views
  • 3 replies
  • 0 likes

Account

I never consented to atuo pay. Please take me off atuo pay.

Casual Listener

I never consented to atuo pay. Please take me off atuo pay.

MattSuda

Spotify Star

216 Views

3 replies

0 likes

Account
  • 216 Views
  • 3 replies
  • 0 likes

Is there really a 60 hour weekly limit for non-premium users?

Or my Spotify just lost it? Whenever I try to play a song (from app or web player) it says something like in the title and I have to wait a week. I was searching the internet for clues but I stumbled on nothing. So I thought maybe it's a very rare oc...

Casual Listener

Or my Spotify just lost it? Whenever I try to play a song (from app or web player) it says something like in the title and I have to wait a week. I was searching the internet for clues but I stumbled...

MattSuda

Spotify Star

515 Views

4 replies

0 likes

Free
Other
  • 515 Views
  • 4 replies
  • 0 likes

Can't remember account name

I can't remember my account nameI made a premium account in January and I love it!But last summer I made a free account and Imade the same email information so I can only get "info" on the free one.All I wanna know is this: how do I get help for not ...

Newbie

I can't remember my account name I made a premium account in January and I love it! But last summer I made a free account and Imade the same email information so I can only get "info" on the free o...

MattSuda

Spotify Star

181 Views

1 replies

0 likes

Account
  • 181 Views
  • 1 replies
  • 0 likes

Solved!! Howto: Upgrade family account from 2 to 3 users ?

Hi, I have a Spotity Premium Family account for 2 user, but I wish to upgrade this to 3 users. For some reason my admin section does not allow an upgrade, it only allows me to manage the 2 current users. Anyone an idea ?GreetzB.

Newbie

Hi,    I have a Spotity Premium Family account for 2 user, but I wish to upgrade this to 3 users. For some reason my admin section does not allow an upgrade, it only allows me to manage t...

MattSuda

Spotify Star

1552 Views

1 replies

0 likes

Account
Other
Premium
  • 1552 Views
  • 1 replies
  • 0 likes

After changed iPhone 6plus in Apple store

Hi I have joined Vodafone about 2 weeks ago. And I have activated spotify account. It was ok at the beginning but after I changed my iphone6 plus in Apple store. And I have download spotify app again. When I logined in. It was saying only 7 days to u...

Newbie

Hi I have joined Vodafone about 2 weeks ago. And I have activated spotify account. It was ok at the beginning but after I changed my iphone6 plus in Apple store. And I have download spotify app again...

MattSuda

Spotify Star

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Spotify using VODAFONE aditive 5GB

Hello how can i set up spotify premium with my aditive from vodafone? (Portugal)

Casual Listener

Hello how can i set up spotify premium with my aditive from vodafone? (Portugal)

MattSuda

Spotify Star

266 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 266 Views
  • 1 replies
  • 0 likes

Won't subscribe?

Hello there.. I tried subscribing to premium again after it said my previous subscription was due to run out. I clicked sub. But nothing happend. I thought it might of worked.I tried logging out and reinstalling as well. But alas, when a click sub.. ...

Newbie

Hello there.. I tried subscribing to premium again after it said my previous subscription was due to run out. I clicked sub. But nothing happend. I thought it might of worked. I tried logging out ...

Snild

Regular

223 Views

2 replies

0 likes

Premium
  • 223 Views
  • 2 replies
  • 0 likes

Finding music

When I log in I'm taken to my account overview page. Can't find 'Your Music'. I'm just stuck on my account overview page.

Newbie

When I log in I'm taken to my account overview page.  Can't find 'Your Music'.  I'm just stuck on my account overview page.

MattSuda

Spotify Star

197 Views

1 replies

0 likes

Login
  • 197 Views
  • 1 replies
  • 0 likes

trying to get access in my account.

I had linked up my account with FB and recently i have lost complete access to my page . Luckily, the spotify app on my phone hadn't logged me out.But, now i cant use it anywhere else unless i have my phone and i cant find an option to just login wit...

Newbie

I had linked up my account with FB and recently i have lost complete access to my page . Luckily, the spotify app on my phone hadn't logged me out. But, now i cant use it anywhere else unless i ha...

MattSuda

Spotify Star

177 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 177 Views
  • 1 replies
  • 0 likes

Facebook spotify

Ok so I had my spotify linked to my Facebook account, I went to a friends house and got on her computer an when I got to my friends spotify log in screen, I logged in through my Facebook.Now for some reason I can't get logged in under Tim Crouche! I ...

Newbie

Ok so I had my spotify linked to my Facebook account, I went to a friends house and got on her computer an when I got to my friends spotify log in screen, I logged in through my Facebook. Now for so...

MattSuda

Spotify Star

196 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 196 Views
  • 1 replies
  • 0 likes

Can't log in coz it's asking me to change my country setting, but can't change my country setting

When I tried to log in both on the app on my iPhone and on my computer, I got an error message that said, "Your country does not match the one set in your profile. Please update your profile, or upgrade your Spotify account."When I clicked on the "up...

Newbie

When I tried to log in both on the app on my iPhone and on my computer, I got an error message that said, "Your country does not match the one set in your profile. Please update your profile, or upgr...

MattSuda

Spotify Star

271 Views

1 replies

0 likes

Login
  • 271 Views
  • 1 replies
  • 0 likes