Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Contraté premium por la oferta de 3 meses por 29mxn. Pero no me la hicieron válida y me aplicaron el costo de $99 por un mes. Nunca he tenido premium anteriormente.
I've gone to the student discount verification page and it says I've been verified. Then it says click here to start using the discount. When I click on it then it takes me back to my account page and the subscription details reflect the $9.99 cost. ...
Hey, I've always been using Spotify through my mobile subsrciption to Telia in Denmark. Now, I'm going to Spain for an unknown period of time and want to bring Spotify with me. Can I just switch to Movistar in Spain without losing any of my playlists...
Hello, I have just discovered that I have two accounts. One is kmjones77 and the other is kenjones12345. I have been using kenjones12345 for the few months. Today I logged into the old account kmjones77 and I linked it Facebook which seems to have de...
I have been charged..7 times. from. December 6.
I have created this account with spotify and have had no end of problems. But the most recent is that I deleted Spotify's access to my facebook account and it has whiped my account completly. All my play lists, all my songs and even my premium. All b...
Hi, can i obtein with prepay cards of google play or iTunes spotify premium?
How do I hide my email from my public profile? I don't want it shown, but I don't see anything to hide it. And I mean on here, this website, not regular Spotify. Thank you. Also, if this is in the wrong category, please tell me and I'll move it, or a...
My 7 day trial.ends tomorrow. But how do I cancel for good ?
Why is spotify premium not offered for a discounted price for high schoolers like it is for college students? My parents will not pay $10 a month for my music services, so I have to pay for spotiy premium myself. I think spotify should expand this po...
everytime it click get premium on student discount page I am to sent to recieve the discount but instead sent to spotify account page that does not correlate to the discount but trys to charge me $9.99. Will somebody fix this!
Delete My Account
I've recently used the vodaphone 4G plan to update my spotify account to premium, however it has not activated yet regardless of me waiting a week and logging out and back into my account and whenever I try and play music it's telling me I need to up...
I have 2 monthly subscription Spotify Premium accounts - One for my use, one for my kids. I did this so we can both use Spotify simultaneously. Unfortunately, because my iPhone, MacBook Pro and iPad are all connected devices, whoever is using their a...
I can't recover my playlist and I went to the recover playlist page and it says there is an error without an error code. I emailed spotify, but they told me to ask on the community page. There was a similar question about this right here https://comm...
signed in with facebook. tried to delete my account and re-sign up but i can't b/c my main email is linked to that old account. what can i do? also, as an aside, i must admit that the customer service for this site is lacking. there should be a direc...
Hi Guys, I am sure many of you are facing the same problem. Here it goes:My facebook and Spotify are linked together. If I deactivate my facebook, I can't connect to Sportify without activating my Facebook.How to delink it. I wanna take a break from ...
Hi I registered with facebook for spotify a couple years ago and I am not able to log in to the spotify website because I do not have a goddamned username just my facebook login option but that is not available to choose as an option on the website.
Hi, would it be possible to find out the day that I joined spotify please?
Hi, there is a MacBook pro with an unknown username accessing my premium account. It comes up as one of two Connect choices on my iPhone and I can't get rid of it. Have logged off and changed password but it's still there! Please help.