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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421862 Views
  • 965 replies
  • 108 likes
  • Account
  • 421862 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186702 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186702 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103523 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103523 Views
  • 69 replies
  • 10 likes

Spotify premium is gone

Hello Spotify Community ! I have been using spotify since 3 years. Firstly i have activated my account in Germany but after spotify was available in Greece, i changed country status to my current country. This account was connected on Facebook. Recen...

  • Newbie
  • Hello Spotify Community ! I have been using spotify since 3 years. Firstly i have activated my account in Germany but after spotify was available in Greece, i changed country status to my curren...
  • Jordi
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
    Unlimited
  • 226 Views
  • 1 replies
  • 0 likes

Movistar Spotify Premiun

Hola tengo el mismo problema que clientes anteriores, estoy suscrito a movistar y hice el proceso para vincular mi cuenta a la oferta de movistar, pero mi sorpresa ha sido que los últimos meses me habeis seguido cobrando. Como puedo resolverlo?m mi c...

  • Newbie
  • Hola    tengo el mismo problema que clientes anteriores, estoy suscrito a movistar y hice el proceso para vincular mi cuenta a la oferta de movistar, pero mi sorpresa ha sido que los úl...
  • OviiiOne
  • Community Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

My Account has become someone elses?

Logged in this morning through FB (which is unusual as it's usally logged in anyway) and see a message something like "you've synced to too many devices". Didn't pay it much attention. I look now and all of my playlists are gone, all of my songs are ...

  • Casual Listener
  • Logged in this morning through FB (which is unusual as it's usally logged in anyway) and see a message something like "you've synced to too many devices". Didn't pay it much attention. I look now and...
  • MattSuda
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Tracks Disappearing on Spotify?

First of all, I'm sorry if I posted this in the wrong place, I didn't really see a completely fit place to put it. I ran a quick search in the forums, as well as on Google, and I just can't seem to find a straight answer on this.About a month ago, I ...

  • Casual Listener
  • First of all, I'm sorry if I posted this in the wrong place, I didn't really see a completely fit place to put it.     I ran a quick search in the forums, as well as on Google, and I jus...
  • Rafq
  • Casual Listener
  • 758 Views
  • 5 replies
  • 2 likes
  • 758 Views
  • 5 replies
  • 2 likes

Spotify Premium

Se me habia caducado la subscripción a Premium. He renovado y he recibido el recibo del pago via mail pero sigo teniendo la versión Free. Por mas que salgo y entro no tengo Premium. ¿Qué debo hacer?

  • Newbie
  • Se me habia caducado la subscripción a Premium. He renovado y he recibido el recibo del pago via mail pero sigo teniendo la versión Free. Por mas que salgo y entro no tengo Premium. ¿Qué debo hacer...
  • MattSuda
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Premium doesn't activate

Hi, I just became premium member by joining a family subscription. Online I can see that I am in fact Premium member. But neither on my iPhone nor on my PC can I use the premium functions. I reinstalled the app as well as the programm on my PC severa...

  • Newbie
  • Hi, I just became premium member by joining a family subscription. Online I can see that I am in fact Premium member. But neither on my iPhone nor on my PC can I use the premium functions. I reinst...
  • MattSuda
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 193 Views
  • 1 replies
  • 0 likes

My Spotify Prenium is not activating since yesterday!

Hello,Yesterday i have bought Spotify Premium via gift card! I reinstalled it already, relogged and it doesnt works ! Shuffle, Commercianal ... (Android App)What the hell is wrong?! I bough this the first time and i will never pay again for this **bl...

  • Regular
  • Hello, Yesterday i have bought Spotify Premium via gift card! I reinstalled it already, relogged and it doesnt works ! Shuffle, Commercianal ... (Android App) What the hell is wrong?! I bough this ...
  • FanBoyLight
  • Regular
  • 241 Views
  • 6 replies
  • 0 likes
  • 241 Views
  • 6 replies
  • 0 likes

Solved!! Spotify Subscription

Hi, I thought I had cancelled my spotify premium, but today I got an email saying that I had renewed my premium subscription. I am really tight on money right now, and I hope that you can refund my money, as it as not my intent to continue subscribin...

  • Newbie
  • Hi, I thought I had cancelled my spotify premium, but today I got an email saying that I had renewed my premium subscription. I am really tight on money right now, and I hope that you can refund my m...
  • MattSuda
  • Spotify Star
  • 222 Views
  • 2 replies
  • 0 likes
  • 222 Views
  • 2 replies
  • 0 likes

Just suscribed and not getting premium on Macbook Pro

I just got one month of Spotify Premium through a redeem code, and when i go on the web player there are no ads but on the desktop app there are still ads, and it is still telling me to upgrade even though I have logged out and back in, and checked m...

  • Newbie
  • I just got one month of Spotify Premium through a redeem code, and when i go on the web player there are no ads but on the desktop app there are still ads, and it is still telling me to upgrade even ...
  • MattSuda
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 193 Views
  • 1 replies
  • 0 likes

Premium won't work on my phone

Bought premium and it won't work on my phone logged out and back in. Updated and restored spotify still won't work. HELP!

  • Casual Listener
  • Bought premium and it won't work on my phone logged out and back in. Updated and restored spotify still won't work. HELP!
  • MattSuda
  • Spotify Star
  • 535 Views
  • 10 replies
  • 0 likes
  • 535 Views
  • 10 replies
  • 0 likes

Can't change subscription to Spotify Student?

I am eligible for the student discount offer and am trying to convert my subscription but I can't seem to navigate to the webpage where I would make this switch. I tried following these instructions but can't get the window where I would enter my col...

  • Newbie
  • I am eligible for the student discount offer and am trying to convert my subscription but I can't seem to navigate to the webpage where I would make this switch.   I tried following these in...
  • MattSuda
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

No premium and possible second charge.

I've upgrading my account, an hour ago, back to premium but there has been a delay. I've been subscribed on and off for a couple years now, bit this is my first delay, so no biggy, but my account says I will be charged on 3-1-15 for $9.99 + tax. I wa...

  • Newbie
  • I've upgrading my account, an hour ago, back to premium but there has been a delay. I've been subscribed on and off for a couple years now, bit this is my first delay, so no biggy, but my account say...
  • MattSuda
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Solved!! Gift Card failed after one day using premium

Hello, yesterday i bought a gift card in germany to upgrade my account. Everything worked fine, but now, one day after i used the gift card, spotify tells me i just would use spotify free? But i upgraded it to a premium account for one month! I reins...

  • Regular
  • Hello,   yesterday i bought a gift card in germany to upgrade my account. Everything worked fine, but now, one day after i used the gift card, spotify tells me i just would use spotify free?...
  • MattSuda
  • Spotify Star
  • 673 Views
  • 16 replies
  • 0 likes
  • 673 Views
  • 16 replies
  • 0 likes

I can't find any record of payment through my gift card

Hi I bought a 3 month gift card and entered the codes, everything looked fine, but when I chaecked my account it was saying that the withdraw money next month again, meaning that the gift card that I succesfully entered was not counted as payment! an...

  • Newbie
  • Hi I bought a 3 month gift card and entered the codes, everything looked fine, but when I chaecked my account it was saying that the withdraw money next month again, meaning that the gift card that...
  • MattSuda
  • Spotify Star
  • 226 Views
  • 2 replies
  • 0 likes
  • 226 Views
  • 2 replies
  • 0 likes

Email loggin problems

I made an account with my mail email some years ago (vegardbjo@hotmail.no) and on later started using this. but wanna change this account's email to my main email. The big problem is taht both of the accounts are attached to the same facebook account...

  • Newbie
  • I made an account with my mail email some years ago (vegardbjo@hotmail.no) and on later started using this. but wanna change this account's email to my main email.  The big problem is taht both ...
  • MattSuda
  • Spotify Star
  • 400 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 400 Views
  • 3 replies
  • 0 likes

Can't redeem code

I always get a message that says "the code you entered is invalid", but i´ve cheked it many times and it is correctly entered (case sensitivety checked) and i have the store receipt and it says Aktivated. what can be the problem ?

  • Newbie
  • I always get a message that says "the code you entered is invalid", but i´ve cheked it many times and it is correctly entered (case sensitivety checked) and i have the store receipt and it says Aktiv...
  • MattSuda
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • Account
  • 139 Views
  • 1 replies
  • 0 likes

Premium saying free

I paid for premium and it still says friend, I logged out, deleted and re-downloaded the app but it still says free. It took money out but it's still not working, I feel like spirit just took my money

  • Casual Listener
  • I paid for premium and it still says friend, I logged out, deleted and re-downloaded the app but it still says free. It took money out but it's still not working, I feel like spirit just took my money
  • MattSuda
  • Spotify Star
  • 184 Views
  • 3 replies
  • 0 likes
  • 184 Views
  • 3 replies
  • 0 likes

Spotify detecting wrong country

Hello, I'm trying to upgrade to premium, but my Credit Card is being detected as being from "El Salvador" (where I live) but it won't let me change my account info country from Guatemala (neighboring country, but don't live there - maybe ISP is routi...

  • Newbie
  • Hello,   I'm trying to upgrade to premium, but my Credit Card is being detected as being from "El Salvador" (where I live) but it won't  let me change my account info country from ...
  • MattSuda
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 260 Views
  • 1 replies
  • 0 likes

Premium not working

I paid for premium through iTunes today. Still everything is showing free, yet I paid the 12.99, which is reflected in my iTunes balance.

  • Newbie
  • I paid for premium through iTunes today. Still everything is showing free, yet I paid the 12.99, which is reflected in my iTunes balance.
  • MattSuda
  • Spotify Star
  • 199 Views
  • 3 replies
  • 0 likes
  • 199 Views
  • 3 replies
  • 0 likes

premium finally working

Finally after wait like for 7 hours it looks like the delay stop! Im so happy i would enjoy of my music now!

  • Regular
  • Finally after wait like for 7 hours it looks like the delay stop! Im so happy i would enjoy of my music now!
  • MattSuda
  • Spotify Star
  • 118 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
  • 118 Views
  • 1 replies
  • 1 likes