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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4426 Views
  • 0 replies
  • 9 likes
  • Security
  • 4426 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 463400 Views
  • 974 replies
  • 110 likes
  • Account
  • 463400 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205075 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205075 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112890 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112890 Views
  • 72 replies
  • 12 likes

Don't have access to old email address so can't reset password

I have a Premium Account which I set up a few years ago. I lost the password to this a while back but I don't have access to the email address I used to set the account up, so I can't reset the password, and hence can't get into the account. I am hav...

  • Regular
  • I have a Premium Account which I set up a few years ago. I lost the password to this a while back but I don't have access to the email address I used to set the account up, so I can't reset the passw...
  • Debora1
  • Regular
  • 19882 Views
  • 11 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 19882 Views
  • 11 replies
  • 0 likes

Can't remember username or email

Hi, I signed up for a free Premium trial back in October, after my trial was over, I decided not to continue with the subscription so I decided to unsubscribe from Premium. I used an old email that I can't remember anymore, and I don't remember the u...

  • Casual Listener
  • Hi, I signed up for a free Premium trial back in October, after my trial was over, I decided not to continue with the subscription so I decided to unsubscribe from Premium. I used an old email that I...
  • MattSuda
  • Spotify Star
  • 2947 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 2947 Views
  • 3 replies
  • 0 likes

Have to login when offline

When I take my macbook to a different location other than home, spotify asks me to login which obviously I can't as I'm off line. I change thesettings in preferences to offline before I leave home but it still does the same. I have no problem with Ip...

  • Visitor
  • When I take my macbook to a different location other than home, spotify asks me to login which obviously I can't as I'm off line. I change the settings in preferences to offline before I leave home ...
  • MattSuda
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • Login
  • 154 Views
  • 1 replies
  • 0 likes

Solved!! Overseas but unable to change location

I recently rediscovered spotty after a long break. But, I now live in Hong Kong (account was set up in the UK) and wasn't aware that I needed to change my home country. So, 14 days overseas has gone by, I can't access my account, and all I want to do...

  • Newbie
  • I recently rediscovered spotty after a long break. But, I now live in Hong Kong (account was set up in the UK) and wasn't aware that I needed to change my home country. So, 14 days overseas has gone ...
  • MattSuda
  • Spotify Star
  • 344 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 344 Views
  • 1 replies
  • 0 likes

Cancelled my subscription but still have a premium account

How is this possible? Estimated ending time of my 3 month subscription was yesterday.i cancelled my account, got an email telling me that I have cancelled it but whenever I open open the app,it says I am still premium.Help me because I do not wanna p...

  • Newbie
  • How is this possible? Estimated ending time of my 3 month subscription was yesterday.i cancelled my account, got an email telling me that I have cancelled it but whenever I open open the app,it says ...
  • MattSuda
  • Spotify Star
  • 505 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
    Unlimited
  • 505 Views
  • 1 replies
  • 0 likes

Solved!! Its been 8 days still no solution

This is so annoying everyone is complaining about it why cant you just fix this problem? No one in Canada can purchase Spotify premium because of your bugged invalid zip code problem. Its been 8 days since I have tried contacting support to help me w...

  • Regular
  • This is so annoying everyone is complaining about it why cant you just fix this problem? No one in Canada can purchase Spotify premium because of your bugged invalid zip code problem. Its been 8 days...
  • MattSuda
  • Spotify Star
  • 342 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 342 Views
  • 2 replies
  • 0 likes

Help

Hi I've tried to sign out everywhere, it has logged me out on my phone and laptop but someone else is still using my account on their iPhone?My account is with facebook if that helps

  • Casual Listener
  • Hi I've tried to sign out everywhere, it has logged me out on my phone and laptop but someone else is still using my account on their iPhone? My account is with facebook if that helps
  • MattSuda
  • Spotify Star
  • 451 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
    Subscription
  • 451 Views
  • 4 replies
  • 0 likes

Solved!! When ordering gift voucher "payment failed" twice, but money taken by Paypal?!

Hello,I just tried to order a gift code as a birthday present.The first time I tried to order, Paypal site tried to redirect me, and Spotify site said "Something went wrong with the payment"."OK", I thought, "they will have rolled back the transactio...

  • Casual Listener
  • Hello, I just tried to order a gift code as a birthday present. The first time I tried to order, Paypal site tried to redirect me, and Spotify site said "Something went wrong with the payment"....
  • MattSuda
  • Spotify Star
  • 467 Views
  • 2 replies
  • 0 likes
  • Other
  • 467 Views
  • 2 replies
  • 0 likes

Solved!! Moving countries and being forged to pay to use the free version of spotify!

Hello,I moved to Belgium with a premium account and just turned it back to free version. Now it says I cannot use it because my country of my profile is not in sync with the country I am in. On my profile it says that I have to change my payment meth...

  • Casual Listener
  • Hello, I moved to Belgium with a premium account and just turned it back to free version. Now it says I cannot use it because my country of my profile is not in sync with the country I am in. On my ...
  • MattSuda
  • Spotify Star
  • 287 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 287 Views
  • 3 replies
  • 0 likes

Solved!! My brothers premium account have been hacked

My brothers account have been hacked and needs to be reset. The hacker has changed email so my brother can't reset the password.

  • Newbie
  • My brothers account have been hacked and needs to be reset. The hacker has changed email so my brother can't reset the password.
  • MattSuda
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 225 Views
  • 1 replies
  • 0 likes

error 408 country seleccion

I have problems to log in my Spotify with error 408 (**bleep**ing country) in iPhone, website, windows and macbook. I have selected the correct country in my profile without fixed the problem.... My internet provider is Spanish and I am in Spain.... ...

  • Casual Listener
  • I have problems to log in my Spotify with error 408 (**bleep**ing country) in iPhone, website, windows and macbook.   I have selected the correct country in my profile without fixed the proble...
  • MattSuda
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • Free
  • 196 Views
  • 1 replies
  • 0 likes

charged for regular price instead of student price

made a spotify in 2014 while the $.99/ month for 3 month deal was happening. I registered as a student which I thought would, at the end of the 3 months, only charge me the student amount amount of $4.99/ month. As of March 4, 2015 Spotify charged my...

  • Newbie
  • made a spotify in 2014 while the $.99/ month for 3 month deal was happening. I registered as a student which I thought would, at the end of the 3 months, only charge me the student amount amount of $...
  • MattSuda
  • Spotify Star
  • 490 Views
  • 1 replies
  • 1 likes
  • Other
    Premium
    Subscription
  • 490 Views
  • 1 replies
  • 1 likes

My country doesn't change when I change it

Hello there, I hope someone can help me. I'm from Mexico, and first I made my premium account on US, but now I'm in Mexico and I'm trying to change my country info to get a way to buy premium spotify with a credit card from Mexico, but I change it, a...

  • Newbie
  • Hello there, I hope someone can help me. I'm from Mexico, and first I made my premium account on US, but now I'm in Mexico and I'm trying to change my country info to get a way to buy premium spotify...
  • MattSuda
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 233 Views
  • 1 replies
  • 0 likes

lost my Playlist and premium account

I've had an account for a while. Always stays logged in. Recently upgraded to premium. Listened earlier today with no issues. A few hours later went to listen to my Playlist and it asked me to log in. Logged in, my Playlist was gone and so was my sub...

  • Visitor
  • I've had an account for a while. Always stays logged in. Recently upgraded to premium. Listened earlier today with no issues. A few hours later went to listen to my Playlist and it asked me to log in...
  • MattSuda
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

I got premium on the wrong account

I accidentally bought premium on my extra account (Amber.claire.hagen), but wanted it on my main account (connected to my facebook), any chance I could get the premium subscription moved to my main account?I'm rather bummed, and spotify is hopeless a...

  • Visitor
  • I accidentally bought premium on my extra account (Amber.claire.hagen), but wanted it on my main account (connected to my facebook), any chance I could get the premium subscription moved to my main a...
  • MattSuda
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 158 Views
  • 1 replies
  • 0 likes

Applying UNIDAYS discount does not work

Dear community, I am a student and already have Spotify Premium for a long time. Recently I heard about the UNIDAYS discount for students. I followed the instructions at [1] and got to page [2] at the end. When I click on "Activate Discount" I get re...

  • Casual Listener
  • Dear community,   I am a student and already have Spotify Premium for a long time. Recently I heard about the UNIDAYS discount for students. I followed the instructions at [1] and got to ...
  • MattSuda
  • Spotify Star
  • 552 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 552 Views
  • 1 replies
  • 0 likes

I can't download playlists

I bought S. Premium a few days ago and I can't download playlists from my IPhone. It's working on my laptop but when I turn on the 'aviable offine' option on my phone the songs don't load. What can I do?

  • Casual Listener
  • I bought S. Premium a few days ago and I can't download playlists from my IPhone. It's working on my laptop but when I turn on the 'aviable offine' option on my phone the songs don't load. What can I...
  • MattSuda
  • Spotify Star
  • 249 Views
  • 5 replies
  • 0 likes
  • Premium
  • 249 Views
  • 5 replies
  • 0 likes

Solved!! Terminating my Spotify account

Do you have to contact Spotify to terminate your account or is there another way?

  • Newbie
  • Do you have to contact Spotify to terminate your account or is there another way?
  • RickardB
  • Casual Listener
  • 584 Views
  • 4 replies
  • 0 likes
  • Account
  • 584 Views
  • 4 replies
  • 0 likes

Can't login to Spotify

I've been getting the error message that I can't use Spotify outside my country for 14 days. The problem is I AM PREMIUM. I am in the country I've created my account, and it won't let me login. As far as I know, premium "should" allow you to travel a...

  • Casual Listener
  • I've been getting the error message that I can't use Spotify outside my country for 14 days. The problem is I AM PREMIUM. I am in the country I've created my account, and it won't let me login. As fa...
  • MattSuda
  • Spotify Star
  • 294 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 294 Views
  • 1 replies
  • 0 likes