Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

87988 Views

9 replies

2 likes

Account
Login
  • 87988 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

727406 Views

13 replies

4 likes

Account
  • 727406 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

754562 Views

18 replies

29 likes

  • 754562 Views
  • 18 replies
  • 29 likes

Same Facebook Account Different Spotify Account

Hey Guys! I did this about three months ago so I don't remember what exactly hapenned but this is the situation now. I had a premium account for spotify with all my playlists before and now with the same facebook profile I have a brand new account th...

Newbie

Hey Guys!   I did this about three months ago so I don't remember what exactly hapenned but this is the situation now. I had a premium account for spotify with all my playlists before and no...

Amarro

Community Legend

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Family Change

I've just upgraded to Spotify Family for four additional users, but now want to downgrade that to just three additional users. Can anyone tell me how I do this?

Casual Listener

I've just upgraded to Spotify Family for four additional users, but now want to downgrade that to just three additional users. Can anyone tell me how I do this?

Dian

Spotify Legend

12362 Views

11 replies

0 likes

Account
Other
Subscription
  • 12362 Views
  • 11 replies
  • 0 likes

Solved!! Offline Playlist don´t Download

First off all. Sry for my bad English. I´ve just bought Spotify Premium and wanted to download my starred playist with the Offline Modus. But no one of my 18 Songs i can Hear offline or marked as a Offline Song. What can i do?

Casual Listener

First off all. Sry for my bad English.     I´ve just bought Spotify Premium and wanted to download my starred playist with the Offline Modus. But no one of my 18 Songs i can Hear offl...

K44n

Casual Listener

492 Views

2 replies

0 likes

  • 492 Views
  • 2 replies
  • 0 likes

facebook deactivated

i had to deactivate facebook for reason that i cant disclose but i paid for premium before i deleted facebook ... is there any way at all i can transfer everything to an account instad of facebook account ? when i opened my account through facebook i...

Visitor

 i had to deactivate facebook for reason that i cant disclose  but i paid for premium before i deleted facebook ... is there any way at all i can transfer everything to an account instad ...

Amarro

Community Legend

247 Views

1 replies

0 likes

Account
Premium
Subscription
  • 247 Views
  • 1 replies
  • 0 likes

Why am I charged $9.99/month - How do I cancel

I am being charged $9.99 / month by Spotify over the last 2 months. My account does not show any premium services and I did not sign up for anything. Who do I contact to have this removed?

Newbie

I am being charged $9.99 / month by Spotify over the last 2 months.  My account does not show any premium services and I did not sign up for anything.  Who do I contact to have this removed?

Taylor

Community Legend

504 Views

1 replies

0 likes

Subscription
  • 504 Views
  • 1 replies
  • 0 likes

My username shows up as numbers but it is linked to facebook?

My username shows up as numbers but is linked to facebook, how do I solve for this?

Visitor

My username shows up as numbers but is linked to facebook, how do I solve for this?

Taylor

Community Legend

277 Views

1 replies

0 likes

Account
  • 277 Views
  • 1 replies
  • 0 likes

Solved!! Can't Cancel Spotify Premium

I tried to follow the instructions here: https://support.spotify.com/uk/learn-more/faq/#!/article/How-to-cancel-your-subscription/?in=search It says: "Under Subscription, click Cancel Subscription." Under Subscription there's no 'Cancel Subscription'...

Visitor

I tried to follow the instructions here: https://support.spotify.com/uk/learn-more/faq/#!/article/How-to-cancel-your-subscription/?in=search   It says: "Under Subscription, click Cancel...

JulianThurMoore

Newbie

29906 Views

3 replies

0 likes

  • 29906 Views
  • 3 replies
  • 0 likes

Solved!! Different prices for Premium within the same country?

Dear Spotify community, I am a happy Spotify customer now but have hopped on an off the premium scheme for a while. Last time I have upgraded to premium about two months ago (and stayed on ever since) the monthly price was shown as 12.99 EUR. Well, I...

Casual Listener

Dear Spotify community,   I am a happy Spotify customer now but have hopped on an off the premium scheme for a while. Last time I have upgraded to premium about two months ago (and...

chkoelzer

Casual Listener

1020 Views

4 replies

0 likes

Account
Premium
Subscription
  • 1020 Views
  • 4 replies
  • 0 likes

Cancel spotify premium

Hey Im trying to cancel my subscription on spotify, but when i go to the subsciption page i can't find the "Cancel Subscription" What do i do, please help Thanks

Casual Listener

Hey   Im trying to cancel my subscription on spotify, but when i go to the subsciption page i can't find the "Cancel Subscription"  What do i do, please help  Thanks  

MattSuda

Spotify Star

401 Views

3 replies

0 likes

  • 401 Views
  • 3 replies
  • 0 likes

issue with offline devices

I've just signed up to premium and I'm being told that I've reached my max number of offline devices yet when I go to my account it says I have no offline devices. I'm confused on what to do so any advice would be awesome.Thanks.

Newbie

I've just signed up to premium and I'm being told that I've reached my max number of offline devices yet when I go to my account it says I have no offline devices. I'm confused on what to do so any a...

ksienso

Casual Listener

394 Views

2 replies

0 likes

  • 394 Views
  • 2 replies
  • 0 likes

"3 months of Spotify Premium for only £0.99", wrong amount taken

Hi, I clicked an offer on the Spotify website which read: '' Get 3 months of Spotify Premium for only £0.99.Offer ends January 23, 2015. Premium lets you play any song, anytime. You can even listen when you're offline. No restrictions. No ads. Get 3 ...

Newbie

Hi, I clicked an offer on the Spotify website which read:   '' Get 3 months of Spotify Premium for only £0.99. Offer ends January 23, 2015. Premium lets you play any song, anyti...

MattSuda

Spotify Star

757 Views

3 replies

0 likes

  • 757 Views
  • 3 replies
  • 0 likes

Can't activate student discount

Every time I use the link from the student discount page for NUS Extra, it redirects to my account, with no indication what to do next. Am I doing something wrong?

Newbie

Every time I use the link from the student discount page for NUS Extra, it redirects to my account, with no indication what to do next. Am I doing something wrong?

MattSuda

Spotify Star

394 Views

1 replies

0 likes

  • 394 Views
  • 1 replies
  • 0 likes

I Want Delete My Credit Card Info from my account

Hi, I want delete my credit card info form my account. How do I do this? Best regards.

Newbie

Hi,   I want delete my credit card info form my account. How do I do this?   Best regards.

MattSuda

Spotify Star

4261 Views

1 replies

0 likes

  • 4261 Views
  • 1 replies
  • 0 likes

Help Please - Subscription End Date

Hello I am relatively new to Spotify so am after some help please. I signed up for Spotify on 3 Sept and got the free trial month and then had put in a 3 month gift card so that went up to 3 January. On 3 January spotify charged me $11.99 to go to 3 ...

Newbie

  Hello   I am relatively new to Spotify so am after some help please.   I signed up for Spotify on 3 Sept and got the free trial month and then had put in a 3 month gift car...

Amarro

Community Legend

471 Views

2 replies

0 likes

  • 471 Views
  • 2 replies
  • 0 likes

3rd times a stupid charm

When cancelling a spotify account they ask you to verify multiple things and although its very tedious it's understandable. But when they continue to charge you after the cancellation has been set that's when i get mad. First time i passed it off as ...

Newbie

When cancelling a spotify account they ask you to verify multiple things and although its very tedious it's understandable. But when they continue to charge you after the cancellation has been set th...

Teresa

Roadie

278 Views

2 replies

0 likes

  • 278 Views
  • 2 replies
  • 0 likes

Solved!! 30 Day Trial Issues

I am wanting to make my playlist offline and the only way is to upgrade to Premium. The idea seems cool. No ads, more options, student discount. Cool. My dilemma is if I sign up, do I get a fee charged to my debit card or I will not be charged at all...

Casual Listener

I am wanting to make my playlist offline and the only way is to upgrade to Premium.   The idea seems cool. No ads, more options, student discount. Cool.   My dilemma is if I sign up...

MattSuda

Spotify Star

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

Solved!! Ending the subscription early

If I cancel a subscription like a week or two before it ends and renews its self, do I keep the subscription till it actually runs out?

Casual Listener

If I cancel a subscription like a week or two before it ends and renews its self, do I keep the subscription till it actually runs out?

MattSuda

Spotify Star

551 Views

1 replies

0 likes

  • 551 Views
  • 1 replies
  • 0 likes

My username is just numbers! Will other users see my username as numbers or my username?

I recently recovered my Facebook account that was linked with my Spotify account and when I always open the application on my PC my username appears as numbers. Will other users be able to see my name as my username or the numbers that display on my ...

Visitor

I recently recovered my Facebook account that was linked with my Spotify account and when I always open the application on my PC my username appears as numbers.  Will other users be able to se...

MattSuda

Spotify Star

961 Views

1 replies

0 likes

Account
  • 961 Views
  • 1 replies
  • 0 likes

cant upgrade my spotify to premium

the text message says that i already premium ànd i enter the website right after the enter # and verification it goes back to enter the 11 digits what do i do now????? .

Visitor

the text message says that i already premium ànd i enter the website right after the enter # and verification it goes back to enter the 11 digits what do i do now????? .

MattSuda

Spotify Star

190 Views

1 replies

0 likes

  • 190 Views
  • 1 replies
  • 0 likes