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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

294051 Views

529 replies

34 likes

Account
Free
  • 294051 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13750 Views

6 replies

11 likes

Security
  • 13750 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

542188 Views

990 replies

115 likes

Account
  • 542188 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129779 Views

74 replies

12 likes

Account
Login
Premium
  • 129779 Views
  • 74 replies
  • 12 likes

I'm accepting a Premium offer from a Spotify partner

"I'm accepting a Premium offer from a Spotify partner" How to do this properly? I've got a Premium Spotify Account, but want to convert this to a Premium offer form XS4ALL. Please inform me on how to work this out. Thanks!! Dirk Zwanenburg

Newbie

"I'm accepting a Premium offer from a Spotify partner"   How to do this properly? I've got a Premium Spotify Account, but want to convert this to a Premium offer form XS4ALL.   Pl...

bsmulders

Newbie

490 Views

2 replies

0 likes

Premium
  • 490 Views
  • 2 replies
  • 0 likes

I loggin and my playlists are all gone

My playlists are all missing. I got an auto email saying to login with my username and not my email password, but I have facebook credentials I use.

Visitor

My playlists are all missing.  I got an auto email saying to login with my username and not my email password, but I have facebook credentials I use.

meahtenoha

Spotify

179 Views

1 replies

0 likes

Account
Login
Other
  • 179 Views
  • 1 replies
  • 0 likes

How do these thieves get bank account information?

My wife and I have NEVER given Spotify any bank or card details, mainly because we had never heard of them. Who are they? 6 spotty youths in a dorm room, hence their name?? Yet this week we have had a charge in our bank account from them. Of course a...

Casual Listener

My wife and I have NEVER given Spotify any bank or card details, mainly because we had never heard of them.  Who are they?  6 spotty youths in a dorm room, hence their name??   Yet t...

Teresa

Roadie

444 Views

4 replies

0 likes

Account
  • 444 Views
  • 4 replies
  • 0 likes

Massive account issues

Best way to explain this is to start from the begining. When I first signed up to spotify I had been using it for awhile and actualy subscribed to the service. Now when I decided, oh I'll try linking my facebook account, and it was going fine until I...

Regular

Best way to explain this is to start from the begining.   When I first signed up to spotify I had been using it for awhile and actualy subscribed to the service. Now when I decided, oh I'll tr...

Teresa

Roadie

454 Views

6 replies

0 likes

Account
Login
  • 454 Views
  • 6 replies
  • 0 likes

Solved!! I pay for premium, now spotify says I only have free

What can I do? I have allready turned of the iPhone, and Spotify. But it is still telling me that I only have free account.

Newbie

What can I do? I have allready turned of the iPhone, and Spotify. But it is still telling me that I only have free account.

MattSuda

Spotify Star

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

wrong payment

I gave permission for an auto incasso so they recieved 10€ and in the same month they already received 10€ so I lost 20€ in one month.Normaly You pay 10 and i payed 20 so I would like 10 back.

Newbie

I gave permission for an auto incasso so they recieved 10€ and in the same month they already received 10€ so I lost 20€ in one month. Normaly You pay 10 and i payed 20 so I would like 10 back.

157 Views

0 replies

0 likes

  • 157 Views
  • 0 replies
  • 0 likes

Cancelled my account and I am still being charged for several months

I have cancelled my account several months ago. I am still being charged on my account. There is no way to address this issue. there is not a phone number to call. I need to be credited for the past 4 months of charges on my account. Where do I go to...

Visitor

I have cancelled my account several months ago. I am still being charged on my account. There is no way to address this issue. there is not a phone number to call. I need to be credited for the past ...

Teresa

Roadie

1635 Views

11 replies

0 likes

  • 1635 Views
  • 11 replies
  • 0 likes

I have a spark mobile account and can't remember my username and don't think I used an email address

I have a spark mobile account and get spotify premium for free but cannot remember my username and can't remember the email either ??

Newbie

I have a spark mobile account and get spotify premium for free but cannot remember my username and can't remember the email either ??

meahtenoha

Spotify

943 Views

2 replies

0 likes

  • 943 Views
  • 2 replies
  • 0 likes

charged for an account that apparently doesn't exist

I have a Facebook linked account that won't let me fill out a contact form because somehow there's no email linked to it. And I have another account that is rigged up for premium. Tried to get access to that but apparently that doesn't exist either d...

Visitor

I have a Facebook linked account that won't let me fill out a contact form because somehow there's no email linked to it. And I have another account that is rigged up for premium. Tried to get access...

MattSuda

Spotify Star

270 Views

1 replies

0 likes

Account
  • 270 Views
  • 1 replies
  • 0 likes

Spotify won't let me cancel my subscription

So long story short, I signed up for the trial with spotify premium for 99 cents a month(first three months) when I had a job and since moving have only recently obtained employment again. I knew that the 19th I would be charged for premium and that ...

Casual Listener

So long story short, I signed up for the trial with spotify premium for 99 cents a month(first three months) when I had a job and since moving have only recently obtained employment again. I knew tha...

MattSuda

Spotify Star

591 Views

7 replies

1 likes

Subscription
  • 591 Views
  • 7 replies
  • 1 likes

Cancelled 3 month subscription but got charged

So my 3 months of premium expired today; however I cancelled it yeseterday and noticed that I got charged for the upcoming month. I emailed the spotify support team and received an email from "support@spotify.com" from a Sergio saying I'd be reimburs...

Casual Listener

So my 3 months of premium expired today; however I cancelled it yeseterday and noticed that I got charged for the upcoming month. I emailed the spotify support team and received an email from "suppor...

MattSuda

Spotify Star

443 Views

3 replies

0 likes

Account
Security
Subscription
  • 443 Views
  • 3 replies
  • 0 likes

ana1416

Went to the page you sent me but can not find answers to my account to premium paid oxxo should i do now?

Newbie

Went to the page you sent me but can not find answers to my account to premium paid oxxo should i do now?

MattSuda

Spotify Star

276 Views

1 replies

0 likes

Premium
  • 276 Views
  • 1 replies
  • 0 likes

Want to buy Spotify student - charging full price

Hi! I'm trying to purchase Spotify Student. When I go to the Spotify Student page and click Get Premium, it takes me to the payment page where it says it will charge me $9.99 instead of $4.99. There wasn't anything that popped up asking me to confim ...

Newbie

Hi! I'm trying to purchase Spotify Student. When I go to the Spotify Student page and click Get Premium, it takes me to the payment page where it says it will charge me $9.99 instead of $4.99. There ...

ErickRGuetta

Community Legend

205 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 205 Views
  • 1 replies
  • 0 likes

Trouble Logging in

For some reason, I cannot log in to my account that I want to use. When I try to log in, I get the message "Email is already connected to another user" What does this mean? is someone else connected to my account?Furthermore, when I try to connect vi...

Casual Listener

For some reason, I cannot log in to my account that I want to use. When I try to log in, I get the message "Email is already connected to another user" What does this mean? is someone else connected ...

ErickRGuetta

Community Legend

273 Views

1 replies

0 likes

Account
Login
  • 273 Views
  • 1 replies
  • 0 likes

Solved!! Someone please help I cant subscribe to premium

I didnt pay my spotify this month so when the account went back to free i pressed upgrade and it brought me to the picture above and everytime i press subscribe nothing happens i have the moeny on my card i tried reinstaling and nothing is working so...

Visitor

    I didnt pay my spotify this month so when the account went back to free i pressed upgrade and it brought me to the picture above and everytime i press subscribe nothing happens i have...

OviiiOne

Community Legend

329 Views

1 replies

0 likes

Account
Premium
Subscription
  • 329 Views
  • 1 replies
  • 0 likes

Not eligible for Student discount?

I am trying to sign up for the Student discount with my Unidays account, which I have never used before or applied for spotify premium. Although I am currently using the 7 day trial, when I try to apply the discount, it states "It appears that you ar...

Casual Listener

I am trying to sign up for the Student discount with my Unidays account, which I have never used before or applied for spotify premium. Although I am currently using the 7 day trial, when I try to ap...

havingfun1

Casual Listener

782 Views

2 replies

0 likes

Account
Premium
Subscription
  • 782 Views
  • 2 replies
  • 0 likes

Lost all my playlist and contacts

I log on to my desktop app and all of a sudden I get this notification asking me to allow spotify to post on my facebook wall. I had already disable that option a lont time ago. After I click "not now" cause I don't want to share what I listen to, th...

Casual Listener

  I log on to my desktop app and all of a sudden I get this notification asking me to allow spotify to post on my facebook wall. I had already disable that option a lont time ago. Aft...

xhaia15

Casual Listener

353 Views

4 replies

0 likes

Account
Login
  • 353 Views
  • 4 replies
  • 0 likes

Solved!! One premium account but two payments! Confused.com....

Really need to sort a payment issue and want to contact Spotify..I have one premium account and have noticed my payment is coming out from two accounts. One from PayPal and one from another debit card which is not linked to PayPal. I am really confus...

Casual Listener

Really need to sort a payment issue and want to contact Spotify.. I have one premium account and have noticed my payment is coming out from two accounts. One from PayPal and one from another debit c...

MattSuda

Spotify Star

359 Views

1 replies

0 likes

Account
Premium
Subscription
  • 359 Views
  • 1 replies
  • 0 likes

Solved!! Free spotify premium 30 day trial problem

Hello. I tried the 30 day premium trial but it only resetted the hours on my free account and nothing more.. now I have a premium account and cant buy unlimited or premium so I basicly cant listen to music since i have 0 time left on my free account ...

Visitor

Hello. I tried the 30 day premium trial but it only resetted the hours on my free account and nothing more.. now I have a premium account and cant buy unlimited or premium so I basicly cant listen to...

MattSuda

Spotify Star

1382 Views

9 replies

0 likes

  • 1382 Views
  • 9 replies
  • 0 likes

Solved!! Is the limit of 3333 offline songs set for normal, high or extreme quality ?

Hi, Maybe someone has run into this. When you've set the quality of downloading songs to extreme, is the limit still 3333 or not? I've found that when setting the DL quality to normal, more tracks can be downloaded then for the extreme setting. Also,...

Casual Listener

Hi,   Maybe someone has run into this. When you've set the quality of downloading songs to extreme, is the limit still 3333 or not?   I've found that when setting the DL quality to ...

MattSuda

Spotify Star

2576 Views

5 replies

0 likes

  • 2576 Views
  • 5 replies
  • 0 likes